Chipotle Mexican Grill Q4 2023 Earnings Call Transcript

Quartr
Provided by Quartr
February 6, 2024

There are 14 speakers on the call.

Operator

Good afternoon, and welcome to the Chipotle 4th Quarter and Fiscal Year End 2023 Earnings Call. All participants will be in listen only mode. Please note this event is being recorded. I would now like to turn the conference over to Cindy Olson, Head of Investor Relations and Strategy. Please go ahead.

Speaker 1

Hello, everyone, and welcome to our Q4 fiscal year end 2023 earnings call. By now, you should have access to our earnings press release. If not, it may be found on our Investor Relations website at ir.chipotle.com. I will begin by reminding you that certain statements and projections made in this presentation about our future business and financial results constitute forward looking statements. These statements are based on management's current business and market expectations and our actual results could differ materially from those projected in the forward looking statements.

Speaker 1

Please see the risk factors contained in our annual report on Form 10 ks and in our Form 10 Qs for a discussion of risks that may cause our actual results to vary from these forward looking statements. Our discussion today will include non GAAP financial measures. A reconciliation to GAAP measures can be found via the link included on the presentation page within the Investor Relations section of our website. We will start today's call with prepared remarks from Brian Niccol, Chairman and Chief Executive Officer and Jack Hartung, Chief Financial and Administrative Officer, after which we will take your questions. Our entire executive leadership team is available during the Q and A session.

Speaker 1

And with that, I will turn the call over to Brian.

Speaker 2

Thanks, Cindy, and good afternoon, everyone. We delivered outstanding results year driven by our focus on exceptional people, exceptional food and exceptional throughput. This is driving a much better experience for our teams and our guests and resulted in accelerating transaction growth throughout 2023. For the year, sales grew 14% to reach $9,900,000,000 driven by a 7.9 percent comp. Digital sales represented 37% of sales.

Speaker 2

Restaurant level margin was 26.2%, an increase of 2 30 basis points year over year. Adjusted diluted EPS was $44.86 representing 37% growth over last year and we opened a record 271 new restaurants including 238 Chipotlanes. We also ended the year with a lot of momentum as demonstrated by our Q4 results. Our restaurant teams are making terrific progress in building a strong foundation around throughput And the return of carne asada as a limited time offer outperformed our expectations. For the quarter, sales grew 15% to $2,500,000,000 driven by an 8.4% comp.

Speaker 2

Digital sales represented 36% of sales, restaurant level margin was 25.4%, an increase of 140 basis points year over year. Adjusted diluted EPS was $10.36 representing 25% growth over last year and we opened a record 121 new restaurants including 110 Chipotlanes. As a reminder, we are returning to our pre pandemic practice of only providing annual comp guidance. While January was impacted by weather throughout much of the country, As weather has normalized, our sales trends have strengthened. For the full year, we anticipate comps in the mid single digit range as we continue to focus on the same five key strategies that help us to win today while we grow our future.

Speaker 2

Now let me provide an update on each of these strategies which include number 1, Sustaining world class people leadership by developing and retaining diverse talent at every level. Number 2, running successful restaurants with a people accountable culture that provides great food with integrity while delivering exceptional in restaurant and digital experiences. Number 3, making the brand visible, relevant and loved to improve overall guest engagement. Number 4, amplifying technology and innovation to drive growth and productivity at our restaurants, support centers and in our supply chain and number 5, expanding access and convenience by accelerating new restaurant openings in North America and internationally. Starting with our world class people.

Speaker 2

I'm excited to share that Eileen Eskenazi joined my executive leadership team in November as our Chief Human Resources Officer With over 25 years of experience in leading human resources and legal functions across a wide range of industries, I'm confident Eileen will be instrumental in helping Chipotle to develop and retain talent at every level of the organization and enhance the support we provide to our people both in our restaurants and at our support strengthening Chipotle as a best in class employer. As I've said in the past, we want to attract and retain the best people that we can develop and grow. Part of this includes listening to their needs and investing in ways that will help our employees thrive both professionally and personally. This is why we recently added new benefits to our industry leading benefits platform like enhanced mental healthcare, a student loan retirement match and additional financial wellness tools for our workforce. In addition to our benefits, our long term growth opportunity and promote from within culture provides a path for team members to advance quickly within Chipotle.

Speaker 2

In fact, in 2023, we promoted over 24,000 people and over 90% of all restaurant management roles were internal promotions. This includes 87% of field leader positions, which is one of the biggest jumps for our teams going from running 1 restaurant to an average of 8 restaurants. The ability to achieve this rate of internal promotions is a result of our strong restaurant leaders, many of whom started as crew members and who are committed to training and developing our future leaders. A great example is one of our field leaders in New York, who has been with Chipotle for over 16 years. He helped to develop and promote over 40 team members who have grown within Chipotle and have gone on to become some of our best general managers, field leaders, team directors and even one of our regional vice presidents.

Speaker 2

This is the type of person who will help us to deliver on our goals of running great restaurants, delivering industry leading economics and expanding to 7,000 restaurants in North America longer term. Great people executing great culinary and throughput results in a terrific guest experience and drives performance. And this brings me to our operations. Strong leadership is the key to running successful restaurants with fast throughput. So it is no surprise that the restaurants with the most tenured general managers are executing the best.

Speaker 2

The good news is our GM turnover is at some of the lowest levels that I have seen since I joined Chipotle. And over the last couple of quarters, we have put the building blocks in place to deliver great throughput. As we mentioned last quarter, we have adjusted orders on the digital make line to achieve a better balance of labor between the two lines. Additionally, we began collecting data on the execution of the 4 pillars of throughput in our restaurants and providing feedback and coaching on a weekly basis. This is allowing our restaurant teams to see progress, which is energizing and motivating as the experience of winning catches momentum.

Speaker 2

And finally, our teams now have real time access to their MAX-fifteen throughput results In the moment, so our GMs can coach and recognize great throughput while it is happening. Since we put these coaching tools in place in the Q3, we Seeing the number of restaurants with at least 4 crew members on the frontline during peak periods improved from 30% to around 50%. This is driving an acceleration in our throughput performance as the number of entrees in our peak 15 minutes improved by a full point in the Q4 compared to last year. I'm thrilled to see the progress we are beginning to make and continuing this momentum is critical as we approach our peak burrito season in mid March. We'll also further strengthen our industry leading value proposition, which consists of delicious culinary made with real ingredients that is customizable, convenient, serve quickly and at an accessible price point.

Speaker 2

When we are executing on all parts of our value proposition, we are providing a great customer experience which helps All other drivers of sales performed better such as menu innovation and last year Chicken al Pastor and carne asada both surpassed our and drove incremental transactions. This is a testament to the cross functional effort by our marketing, culinary, supply chain and restaurant teams that do an outstanding job innovating as well as bringing back past favorites that are more delicious each time and are executed seamlessly. 2024 will be another exciting year for menu innovation including 1 to 2 limited time offers and rolling out creative ways to shine a spotlight on our core menu throughout the year. As part of highlighting the core, we recently launched our latest lineup of lifestyle bowls, which shows how the customization of our real ingredients allows to embrace all interpretations of wellness, whether it be plant based, high protein, Keto, Paleo and more. Connection with the launch, we announced a partnership with Strava, the leading digital community for active people with more than 120,000,000 athletes to encourage and reward healthy habits with a chance to earn free lifestyle goals.

Speaker 2

This is giving our fans the right tools to sustain healthy habits in 2024 and beyond. In addition to menu innovation, our marketing team continues to do a fantastic job of making the Chipotle brand more visible, more relevant and more loved to drive difference, culture and drive a purchase. Our behind the foil campaign is a great example as it highlights key differentiators of Chipotle. This includes our restaurant teams preparing our real ingredients made fresh every day using classic culinary techniques such as dicing onions and jalapenos, hand mashing our signature guac and grilling our adobo chicken, steak and fajita veggies on the flaccia. We will continue to evolve the Behind the Foil campaign in 24 and it's really exciting to see that our best performing ads are an authentic behind the scenes look into a day in the life of a Chipotle team member.

Speaker 2

This certainly demonstrates one of our core values, which is authenticity lives here. Our food is real and so are we. Shifting to amplifying technology innovation, we have made a lot of progress this year on improving the digital experience. We made several enhancements to our app functionality including order messaging, wrong location detection, reminders to scan for points at checkout, prior order history and more. This has helped to reduce friction points and improve the overall experience for guests.

Speaker 2

We also launched FreePote for our rewards members, which was successful in driving engagement and enrolling new members as we were able to surprise and delight our guests with free rewards such as guac, a beverage or double meat. From the free potlade drops, we were able to learn more about our rewards members to improve our ability to deliver relevant experiences in the future. Finally, we recently rolled out suggestive upsell on our app at checkout based on data we have on our rewards members, including prior order history. Going forward, I believe we are on a multiyear path to commercializing our customer data and insights into more targeted marketing campaigns and improving the overall digital experience that will drive increased frequency and spend over time. I also wanted to spend a few minutes providing an update on our Cultivate Next Fund, which launched 2 years ago with an objective of making early stage investments into strategically aligned companies that further our mission to cultivate a better world and accelerate our strategic priorities.

Speaker 2

Since launching this fund, the amount of innovation that we have seen across the food tech landscape has surpassed our expectations and encompasses everything from farming to supply chain to alternative proteins and oils to in restaurant automation and more. We have reviewed hundreds of innovative companies and have made 7 investments of which there are many opportunities for commercial engagements. This includes hyphen, which we are partnering with to develop our automated digital make line and Vebu, which we are partnering with to develop avocado that cuts, cores and scoops avocados. Both hyphen and avocado could help to improve the overall experience for our teams by removing less favorable tasks and for our guests by providing on time accurate and delicious food. We continue to work on iterations of each technology at our cultivate center The good news is that we plan to pilot the automated digital make line and AutoCADO in a restaurant in 2024 as part of our stage gate process.

Speaker 2

Last month, we announced 2 more investments in Greenfield Robotics and Nitricity. Greenfield Robotics provides regenerative agriculture solutions without chemicals using fleets of autonomous robots to weed fields. And Nitricity uses technology to tackle greenhouse gas emissions by creating natural fertilizer products that are better for fields, farmers and the environment. We believe both Greenfield Robotics and Nitricity play an important role in ensuring a more sustainable future for farms within our supply chain. Our suppliers are a key enabler of Chipotle's growth and help us to further our purpose of cultivating a better world.

Speaker 2

We will continue to find innovative ways to support their ability to grow, harvest and supply the high quality, sustainably raised real ingredients that Chipotle serves. Our final strategic pillar is expanding access and our development team has done an incredible job of meeting our development targets despite the timeline challenges we continue to see. In the Q4, we opened 121 new restaurants and for the full year we opened 271 new restaurants, which is the highest number of openings in the company's history in a single quarter and in a single year. We have now surpassed 800 Chipotlanes and continue to see very strong results with Chipotle lanes driving higher new restaurant productivity, margins and returns. Additionally, this year we had some fantastic openings in new markets with our 1st restaurant in Calgary breaking an opening day record and sustaining very high volumes post opening day.

Speaker 2

When we serve delicious food with exceptional operations and execute great local marketing, our brand gains traction quickly and Canada is a testament to this. We will continue to accelerate our growth in Canada in 2024 with 10 to 14 new restaurant openings planned, representing 25% to 35% growth for the country. And in total, we continue to target 285 to 315 new restaurant openings in 2024, mostly in North America with over 80% including at Chipotle. So to conclude, I want to thank our 115,000 employees for their hard work, which drove strong results in 2023. We hit some big milestones including surpassing 3,400 restaurants, 800 Chipotlanes, dollars 3,000,000 in AUVs and forming our first international partnership.

Speaker 2

As I look forward, I see the opportunity longer term to more than double our restaurants in North America, increase our penetration of Chipotle lanes, surpass $4,000,000 in AUVs, expand our industry leading margins and returns and further our purpose of cultivating a better world globally. As I mentioned in the beginning, this ambitious plan will require exceptional people, exceptional food and exceptional throughput. The good news is that I am certainly at the right people and the right strategy to achieve it. So with that, I will turn it over to Jack.

Speaker 3

Thanks, Brian, and good afternoon, everyone. Sales in the 4th quarter grew 15% year over year to reach $2,500,000,000 As comp sales grew 8.4% driven by over 7% transaction growth. Restaurant level margin of 25.4% increased about 140 basis points compared to last year and earnings per share adjusted for unusual items was $10.36 representing 25% year over year growth. The 4th quarter had unusual expenses related to elevated depreciation and changes to a legal contingency. Looking to fiscal 2024, we anticipate comps the mid single digit range for the full year.

Speaker 3

As a reminder, we were impacted by unusually cold weather throughout the country in January. As the weather had normalized, our underlying sales trends remain strong and they support our full year guidance range. Additionally, Q1 will include the benefit of an extra day due to leap year, This will be offset by Easter shifting into Q1 this year compared to Q2 of last year. I'll now go through the key P and L line items beginning with cost of sales. Cost of sales in the quarter were 29.7 percent, an increase of about 40 basis points from last year.

Speaker 3

A larger mix shift to beef due to the success of carne asada as well as elevated costs Across the board, most notably, beef, produce and queso was partially offset by the benefit of menu price increases and lower paper costs. For Q1, we expect our cost of sales to be in the low 29% range as the benefit of the mix shift out of carne asada will be partially offset by higher costs across several line items, most notably avocados and tortillas. We anticipate cost of sales inflation to be in the low to mid single digit range for the full year. Labor costs for the Q4 were 25%, a decrease of about 60 basis points from last year. The benefit of sales leverage and better labor execution more than offset wage inflation and higher performance based compensation.

Speaker 3

For Q1, we expect our labor cost to be in the low 25% range with wage inflation in the low to mid single digit range. And we anticipate wage inflation will tick up to the mid single digit range as California wages go up around 20 percent in April of this year. Other operating costs for the quarter were 14.7%, a decrease of about 100 basis points from last year. The decrease was driven by sales leverage as well as lower marketing and promo costs, which were 3.1% of sales in Q4, a decrease of about 30 basis points from last year. In Q1, we expect marketing costs to be in the low 3% range with full year to come in right around 3%.

Speaker 3

In Q1, other operating costs are expected to be in the high 14% range. G and A for the quarter was $169,000,000 on a GAAP basis or $170,000,000 on a non GAAP basis, excluding about $1,000,000 change in a legal contingency. Also includes $122,000,000 in underlying G and A, dollars 36,000,000 related to non cash stock compensation, $10,000,000 related to higher bonus accruals and payroll taxes on equity vesting and exercises and $2,000,000 related to our upcoming all manager conference, which is scheduled for Q1 of this year. We expect our underlying G and A to be around $127,000,000 in Q1 and step up each quarter as we make investments in people and technology to support our ongoing growth. We anticipate stock comp will be around $32,000,000 in Q1, although this amount could move up or down based on our actual performance and is subject to the final 2024 grants, which are issued in Q1.

Speaker 3

We also expect to recognize around $7,000,000 related to employer taxes associated with shares at BEST during the quarter and $21,000,000 for costs associated with our biannual all manager conference in March, bringing our anticipated total G and A in Q1 to around $187,000,000 Adjusted depreciation for the quarter was $79,000,000 or 3.1 percent of sales. For 2024, we expect it to remain right around this level as a percent of sales. Our effective tax rate for Q4 was 26.2% for both GAAP and non GAAP. And for 2024, we continue to estimate our underlying effective tax rate will be in the 25% to 27% range, though it may vary based on discrete items. Balance sheet remains strong as we ended the quarter with $1,900,000,000 in cash, restricted cash and investments with no debt.

Speaker 3

And during the Q4, we repurchased $44,000,000 of our stock at an average price of $1936 For the full year, we repurchased a total of $590,000,000 an average price of $18.27 And going forward, we'll continue to opportunistically repurchase our stock. During the quarter, our board authorized an additional $200,000,000 for our share authorization program. And at the end of the quarter, we had $424,000,000 remaining. We opened a record 121 new restaurants in the 4th quarter, of which 110 headed Chipotle. And as we mentioned last quarter, we anticipate opening between 285 3 15 new restaurants in 2024 with over 80% having a Chipotlane.

Speaker 3

We continue to see developers delaying projects due to macro pressures and high interest rates along with permitting, inspection and utility installation delays. The midpoint of our guidance range assumes these challenges persist We remain on track to move towards the high end of the 8% to 10% range by 2025 assuming conditions do not worsen. In closing, Twilio is a purpose driven company that's been able to scale over the last 30 years into one of the largest restaurant brands in the world. An Exciting part is that we still have a long growth runway in front of us. Our strong economic model gives us a high degree of confidence that our ambitious growth objectives achievable, if not beatable.

Speaker 3

And as we continue to protect and strengthen our economic model, our long term growth opportunity will only expand just as it has over the last 30 years. So thank you to all of our employees for their hard work and their dedication to Chipotle and let's keep the momentum going in 2024.

Operator

The first question comes from Andrew Charles with TD Cowen. Please go

Speaker 4

ahead. Great. Thanks. Brian, I appreciate the ambitions that you talked about for $4,000,000 AUVs. And I think the same drivers that were used to reach the $3,000,000 level are still the largest drivers to get to the $4,000,000 level, which includes operations, marketing, Loyalty, Chipotlane and menu innovation.

Speaker 4

But if you look back from several years from now and you get to that $4,000,000 faster than expected, What driver do you think could work better than it has in recent years? Or maybe if you think about it differently, are there new drivers that will help you get to the $4,000,000 level, such Just catering, breakfast or automation? And then Jack, I have a follow-up.

Speaker 2

Yes. Thanks for the question. Look, I do believe At the end of the day, the thing that will get us to $4,000,000 and probably beyond that is going to be great execution in the restaurant, meaning focusing on Great culinary, great people and great throughput. I think we're very fortunate that it doesn't require another daypart. It doesn't require Something that we aren't currently doing today to achieve that result.

Speaker 2

I do think things like automation, like hyphen and avocado and continuing to do things with our rewards program, the menu innovation, the marketing will obviously be things that push us further and further. But one thing I think that we demonstrated this last quarter is when we perform better on the operation front. All those things I just listed off had a I would just call it almost like a multiplying effect. The good news is we still have a lot of headroom to go on operational execution and I think we've got the right things in place for the long term to get us to that $4,000,000 and beyond.

Speaker 4

Helpful. And then Jack, my question is around the mechanics to get to that $4,000,000 level. I mean, do you expect to stay in mid single digit same store sales to get there? Or do you think the law of large numbers kicks in at some point in the out years that low single digits is the right rate of same store sales growth? And Similarly, what kind of margins do you think the business can support at $4,000,000 volumes, assuming normalized commodity and labor inflation?

Speaker 3

Yes, Andrew, it's really hard to predict over a long period of time into the future what comps are going to do. I think for the future, our guidance next year in the mid single digit, I think makes sense. But if you look at our history, we have a history of having outsized comps when The economy is going well and our operations are going well. I would argue even the acceleration we saw in the Q4 was we had a Great combination of demand being created by carneosata, what's become a favorite of our customers and throughput allowing those sales to flow through. And those are the and I would expect those things to happen in the future.

Speaker 3

It's very hard to predict how and when they're going to happen, Andrew. But Those are the things that, Chipotle has seen in the past. I think that will likely happen in the future as well. But keep in mind, at these volumes, every time you add mid single digit, you're talking about $150,000 layer and it keeps growing over time. So the $4,000,000 while it's an aspirational goal, it certainly is something we We definitely will get there.

Speaker 3

In terms of margins, I would expect margins to continue to expand. We still expect to see a pass through every time we grow our transaction, grow our sales through additional customers, about a 40% flow through As that 40% gets averaged in against the 26% we delivered last year, I would expect the margin to go up. And as we get up to $4,000,000 I would expect we'd be In the high 20%, maybe even in a 30% range, again, you're talking about predicting something over a very long period of time, But our margins will definitely get stronger over time, which means our returns will get stronger as well as we move from $3,000,000 to 4,000,000

Speaker 4

Very helpful. Thank you, Beth.

Operator

The next question comes from David Tarantino with Baird. Please go ahead.

Speaker 2

Hi, good afternoon. Congratulations on a great 2023. My question is really about the unit growth And I've got 2 parts to that. I think you've been talking about 7,000 restaurants in North America for a while and as you build more and more Chipot Lanes and see the returns you're getting, I'm just wondering if That number could prove low in your mind? Is there upside to the 7,000 over time?

Speaker 2

And then I guess the second part of the question is I know you want to grow faster and Jack you mentioned getting to percent unit growth next year is a goal. I'm just wondering what line of sight you have to that at this point that you can share with us? Thanks. Yes. Well, why don't I go ahead and get started, David, and then I'll let Jack fill in.

Speaker 2

Look, the way we've come to The 7,000 number is we've looked at what our penetration levels are. And in some of the places where we have the most penetration, We continue to build restaurants with success, which then gives us the confidence to do the exercise to say, okay, well, if you just apply that math To the rest of the country, we quickly add up to 7,000. So we think it's very practical goal. Some might say conservative, but we definitely think it's a practical goal. And probably as we get closer, I think Jack has talked about this in the past.

Speaker 2

Like at one point, we're talking about having 3,000 Chipotles, then we said 4,000, then we said 5,000, here we are at 7,000. I hope it does prove to be conservative. I think the brand's got a lot of upside in it, but that's how we get to the 7,000.

Speaker 3

Yes. And then David, on how do you get to 10 Our visibility is quite good. Our inventory building that the teams have been doing is really, really strong. In fact, the team has had to build more inventory than we normally would need to basically offset these timelines. These timelines have really delayed everything.

Speaker 3

So that you're talking about instead of 15, 16 months from when you get a deal to open, it sounds more like 21, 22 months or so, but each year the team builds a stronger inventory. The results of the new openings has been outstanding. So the quality has been very, very high. So the inventory itself looks really, really good. And if we get any break in terms of timelines with Developers moving a little bit faster with local authorities in terms of utilities, in terms of permitting, if that was a little bit faster, We actually can get to that clip even a little sooner, but we built in the exact same extended timeline that we're seeing today with the current very robust inventory and that will get us, if not all the way very close to that 10% figure.

Speaker 2

And then just a quick follow-up, Jack. Are you seeing any signs at all that the timelines could be getting a little bit Shorter, any signs of life there?

Speaker 3

Not anything sustained, David. So I mean our teams are working really, really hard at it. The most recent challenge has been developers with high interest rates. They're pausing a little bit. I do think if interest rates improve this year, I do think that will help, but nothing that I would bank on right now.

Speaker 3

We're certainly working hard at it though.

Speaker 5

Great. Thank you very much.

Operator

The next question comes from Lauren Silverman with Deutsche Bank. Please go ahead.

Speaker 6

Thank you. I wanted to ask To one on throughput,

Speaker 7

clearly a big area of focus driver of traffic this year. Can you talk about how you see the potential traffic opportunity in 2024 driven by throughput And just the priorities to get there to further unlock that opportunity?

Speaker 2

Yes. Well, obviously, we're really delighted to over 7 points of transaction growth in the Q4. I think that's a testament to our operations teams in the field Having a focus on getting great throughput and we've talked about this quite a bit. There's the 4 pillars of great throughput. I'd say we're kind of still in the early stages of this because we're just getting people in position.

Speaker 2

So I think you heard my comments about, hey, we now have Four people on the front line almost 50% of the time. That's only one component of the 4 pillars. And if you really think about it, right, it's That's part of our idea of mise en place, like we want to be prepared, people in position, ready to go. So we still have a lot of upside on making sure at the expo, the linebacker, in position and ready to go. So, we still think we're early, early days on this.

Speaker 2

There's a lot of upside to it. I am delighted to see the progress though. We've increased Our MAX fifteen pretty much every month throughout 2023 and saw some of our best results in December and those trends continued into January. So Lots of space to still grow into, but the thing I love is that the teams are laser focused on Getting after it, I think we've now given them more tools so they have better visibility on how they're performing real time. And when I get to visit restaurants is the first thing that's people's minds.

Speaker 2

How are we doing on our throughput? How are we doing on our culinary? And how are we doing with the people and culture? So it's nice to see.

Speaker 8

Great. Thank you. And if

Speaker 7

I could just ask a quick one on menu innovation, how you're thinking about it. I know you mentioned 1 to 2 this year. I know you typically do an LTO on chicken in the spring and then beef later in the fall. Any change to how you're thinking about cadence, especially as you consider sort of throughput in operations?

Speaker 2

Yes. I mean, look, I think what we've demonstrated this past year is That's definitely a cadence that our operators can execute great throughput with. So they delivered Pollo Asado with excellence, and then they did the same thing I'm sorry, Chicken al Pastor with excellence and then followed that up with carne asada. So we feel really good about doing 1 or 2 a year. I think you're also going to see us this year do a little bit more spotlighting even on The core menu, which we're doing right now with our lifestyle bowls and then you'll see us do that as well during the year.

Speaker 2

So We think we've got the right cadence. We think we've got the right innovation pipeline. And also the things that we've done in the past have demonstrated We can revisit those with success as most recently with CARNEY SADA.

Speaker 7

Great. Thanks so much.

Operator

The next question comes from Brian Harbour with Morgan Stanley. Please go ahead.

Speaker 9

Yes, thanks. Good afternoon. Brian, you mentioned just suggestive upsell Checkout. And I was curious on that theme or maybe just a bar theme, what are some things that you think you could do to drive check, right? I think we've a lot about transactions, but what do you think could be check drivers as we think about this year and beyond?

Speaker 2

Yes. Look, I think one of the things that's been really nice to See is the incidence of our sides has continued to go up, like queso and chips and salsa. We're continuing to see people adding on to their entrees. And I think that has a lot to do with what we're able to do digitally, both At the point of checking out as well as how we communicate with people through our rewards program, right. So The suggestive sale example I'm talking about, we've now turned that into a smart suggestive sale.

Speaker 2

So I'll give you the best example or a really simple Historically, you get a Mexican Coke with your order. When you get to checkout, if you don't have Mexican Coke in your basket, We will serve you a suggestive sale of, hey, you forgot your Mexican Coke versus before we might have just been saying, hey, maybe you should think about chips and queso. So what we're seeing is that type of insight into the individual results in more commercialization or higher check as they check because we're serving a lot of things that they historically have usually added to their ticket. So we're seeing that make great progress. And then obviously, think our queso chips and guac are pretty darn special.

Speaker 2

So the more people learn and experience it, the more they want to add it to their check.

Speaker 9

Okay, great. Thank you. Jack, are you willing to comment just on kind of the levels of price? I guess, 1Q maybe looks similar to the Q4, but you willing to comment on the level of pricing you'll see, just factoring in kind of California as we start to think about perhaps the second quarter?

Speaker 3

Yes. Q1 will be similar, call it in that 2.5% to 3% range in Q1. We haven't made a final decision In terms of pricing with Fast Track, we know we have to take something as a significant increase when you talk about 20% 20% -ish increase in wages. And I think we talked in the past that there is one approach where You would cover the profitability. So you would break even from a profitability standpoint, but not protect margins.

Speaker 3

So in other words, margins would go down, profitability would not or you take a higher price increase and you protect margins as well. We haven't decided within that range and we'll wait and see just what the landscape looks like, what the consumer sentiment is, what other companies going to do. So I would say in terms of the impact, California represents about 15% of our restaurants. So depending on where we end up, there'd probably be an extra 80 ish, 90 ish basis points to maybe something over 100 base point in terms of additional menu price across all of our 3,400 restaurants just to give you kind of an order of magnitude.

Speaker 2

Okay. Thank you.

Operator

The next question comes from John Ivankoe with JPMorgan. Please go ahead.

Speaker 10

Hi, thank you. I was thinking about the amount of time, attention, labor hours that you spend in morning prep every day at the store level. And as the system grows, gains scale, potentially benefits from more equipment, more technology, more automation, maybe some more centralization. I was wondering for you to talk about opportunities to maybe reallocate some of this prep labor that you may have longer term, how big of a bucket is that? And obviously, AutoCADO is one identified solution, how much more is there and how much more could that mean to the overall business model of the future?

Speaker 2

Yes. Look, thanks for the question. Obviously, prep in the morning is a critical piece of the puzzle. If we get our prep done correctly, we usually Have a great lunch. Actually, we always have a great lunch when we get the prep done correctly.

Speaker 2

Usually, what we run into problems is if we're running behind on prep. So things like AutoCADO, other robotics to help us like cut the onions and the jalapenos, These things would be huge enablers. That's why you continue to see us look at all these cobotic ideas to make prep even more efficient. One thing I know for sure is if we could get every restaurant 100% of the time to have their prep done on time and ready to roll, our throughput would go up. So we're going to do everything we can to ensure we're investing in prep both more efficiently and then also effectively to get it done.

Speaker 2

How you reallocate that time, we'll figure that out as we get closer to it. And that's part of the reason why we're using the stage gate process. As we put avocado into stores, we will see how that plays out. But you mentioned centralizing kitchens on this. That's something we're not contemplating.

Speaker 2

We believe to keep the freshest food, The best culinary that needs to happen in the restaurant.

Operator

The next question comes from Sara Senatore with Bank of America. Please go ahead.

Speaker 8

Thank you. A couple of follow-up questions. The first is, I wanted to go back to your comment about restaurants with 4 of the make line going 30% to 50%, it's still a long way to go. I'm wondering if you can maybe quantify what the contributions to that 7 that increase of transaction growth, which is to say, presumably, it's not like every 20 points of staffing improvement gets you 7 points of transaction growth. But if you could just maybe rank order, is it staffing or are there other things that are also going into this?

Speaker 8

And parallel that perhaps is what you saw in the last decade when you also saw a real focus on the 4 pillars and improvement in throughput?

Speaker 2

Yes. So great question. Here's what I'll tell you is for sure you got to be staffed, you got to have stability in the teams, right? That's how we get the reps so that we execute better every time. The other thing I'll say is when we looked back and we were doing maybe our best throughput.

Speaker 2

These numbers can easily go from 50% 60%, 70% some odd percent in execution. So it's not unrealistic for us to believe we can get better than where we are today. And I think the teams know that. The other thing that I think is also helping the teams is to have the visibility, so they know how they performed in their 15 minutes, allows them to course correct real time versus finding out what happened that day and then they kind of missed out on being of course correct for a later part of lunch or Dinnertime. How it contributes to the comp?

Speaker 2

Here's one thing I'll tell you is, we're executing better. And when we're executing better, people feel better about the food, they feel better about the brand. We just got back some brand metrics that frankly are just terrific. And I think that shows up in our value scores and then it shows up in the way that people are feeling about the brand. So the brand has Got really strong perceptions.

Speaker 2

I think our team members feel really good about the success they're having, which is also important, right? When the crew feels like they're going fast, they're giving people what they want, they feel better, which then I think in result turns into like kind of this ongoing system where everybody believes they're now achieving and getting what they want. So our customers are happier, The team members are happier, the brand is stronger. And I think these are all the things that contribute to 7 points of transaction growth or So another way, really strong value proposition that we've got in today's environment.

Speaker 8

Got it. Okay. Thank you. And then just on the carne asada, I mean, I know in the past you've gotten questions about How do you lap a really successful LTO, but here you have it for like the 3rd time and it was better than you expected. Is that marketing?

Speaker 8

Is that digital because you actually as a percentage of revenue spent less year over year. So I'm just trying to understand again what the runway is for these already very successful LTOs?

Speaker 2

Yes. Look, I think our teams executed carne asada better than we ever have. I thought the experience of carne asada was terrific. I also do think the advertising and the communication around it was really good. So I think our ads are communicating what makes Chipotle special, which is this Team member that's committed to doing great culinary in the restaurant.

Speaker 2

And then when you layer in a great product like carne asada that gets executed with excellence, Good things happen. And it was kind of I think Jack mentioned this earlier, great demand generation with the advertising, the carne asada initiative. And then the folks in our restaurants were doing really terrific execution, so that people got down the line faster, they experienced great culinary and they got exactly what they wanted. So I think it's the combination of really having compelling menu news with great advertising and our operations team executing the fundamentals really well.

Speaker 8

Great. Thank you very much.

Operator

The next question comes from Danilo Gargiulio with Bernstein, please go ahead.

Speaker 11

Thank you. Can you please provide maybe some color on the key drivers of the comp in 4Q by income cohort or maybe by channels? And if you can also comment on the average check, how much was the contribution from pricing versus contribution from mix and what's your expectation given that the delivery mix impact should be normalizing at this point?

Speaker 2

Yes. So look, one of the things that we're really delighted to see is every income cohort we saw sales grow. So whether that's below $40,000 between $40,000 to $100,000 over $100,000 we saw progress with every income cohort. So clearly, the brand is resonating in a meaningful way. What was the other part of this question?

Speaker 3

The channels and in store was by far a stronger channel, which supports the throughput that we saw.

Speaker 2

Yes. In store was the strongest, order ahead was next and then delivery was 3rd. And I think Jack was just mentioning this. The in store experience when we have the culinary ready to go and you go down the line, it's tough to beat. I mean, there's no better experience than walking down the line, seeing the rice and chicken that you want and then giving one of our team members to look like, how about a little more, And they do it.

Speaker 2

So that's how you end up with these big bowls and big burritos. And so I think the value proposition is just really strong in store, especially when we're executing great culinary

Speaker 3

and great speed. And then, Danielle, just on the check, the check impact was a 1% plus 1%. That's about 2.5% price offset by about 1.5% on the mix and the mix is driven by group size.

Speaker 11

Got it. Thank you. And then, you recently significantly improved the benefits and you really are offering Very strong employment value proposition to your employees. Can you talk about the labor cost and maybe you probably keep the improvement implications that you're expecting from that initiative? And it would be great if you can maybe frame where you are in turnover levels today relative to the rest of the competition in the fast casual industry?

Speaker 2

Yes. Look, I appreciate you taking notice. We it's really important to us to make sure that we surround our employees with The right pay, the right growth opportunities and the right benefits. And I do think some of the things that we've added like being able to help people or incentivize people to pay off student loans and then match them with a 401 contribution, I think is a really good idea for generation of people that we're hiring, the Gen Zs and also the growth opportunity. Folks can join our company In crew and in 3, 4 years quickly find themselves leading one team and in some cases being a multiunit leader.

Speaker 2

So I just had the opportunity to meet a young lady. I think she was like 24 field leader, newly promoted. She was at one of our cultivate university sessions. And you know what, the young lady is very ambitious. I guarantee she'll be a TD the next time I see her.

Speaker 2

So I'm excited to have these growth opportunities for people surrounding them with great benefits and I think a great culture. How does that play out in stability? We're seeing some of the best stability we've seen frankly in my time at Chipotle. If you go back and look, the fact that we've got general manager turnover in the low 20s, crew turnover kind of in the low 100s, That's really good. And relative to the industry, I think that's ahead of the industry.

Speaker 2

But I don't know those numbers for sure. But what I do know is We're getting more stability. We're seeing less turnover. And what we hear back from people is they love the purpose, they love the culture and they love the growth opportunity. And that's where we're going to continue to provide people.

Speaker 11

Thank you.

Operator

The next question comes from Jon Tower with Citigroup. Please go ahead.

Speaker 5

Great. Thanks for taking the question. I'm just curious, Brian, you mentioned earlier, the idea that the suggestive selling is starting to work pretty well within the app, in terms of getting some incremental attach, for orders. But I'm curious if you're doing anything within the stores coaching people up to kind of work that as well, especially it looks like your digital sales mix, while not slowing remarkably, is coming down quite a bit. So thinking about kind of the check growth from this point forward, are there means for you to be able to encourage greater attach for consumers in the store?

Speaker 5

And is there anything you're doing now?

Speaker 2

Look, I think in the restaurant, just the simple fact that I think our teams are doing a much better job of having chips and queso and walk all the way until close is making a big impact. I think we talked about this 6, 9 months ago, we weren't as good as we should have been, call it, after 6, 7 o'clock at night with being Ready to go with Chip, Sirquack and Queso and now we are. And our teams are very aware that they should be ready to go with those side items. And I think as a result, you're seeing more people attach them. We aren't doing anything out of the ordinary other than making sure we've got great product ready to go.

Speaker 2

And When people know it's there, they order it. And when our crew knows they have it, they're more willing to say, hey, do you need chips with this order? If it's 7 o'clock, 8 o'clock at night, you don't have chips. Usually don't say to somebody, do you need chips with that? When you do, it comes pretty natural in the conversation to say, you need chips to go with that or do you need queso to go with that.

Speaker 2

So it's really been more focused on executing great culinary available from open to close.

Speaker 5

Got it. And then just flipping to delivery a little bit, it looks like that might be moving lower as a percentage of your sales as well. And I'm just curious if From your perspective, you're getting any indication from those consumers that this is the way that they're better managing their own spend

Speaker 2

at the

Speaker 5

store, Effectively trading that higher cost channel for a lower cost channel going directly to you? And actually, could you provide the delivery mix as well?

Speaker 2

Yes. Look, I think intuitively, I think the answer is yes, right? If you're tighter on money, the most expensive way to experience Chipotle is through delivery. So I think consumers know that and they manage accordingly. But I will say the delivery channel has been pretty stable for the most part.

Speaker 2

It's in that 14%, 15% range for marketplace and then like 4%, 5% for white label. So you get to like 20% delivery. But it's been pretty stable. And at the end of the day though, if you need to manage Your money, yes, delivers the most expensive access point. Yes.

Speaker 2

The one thing, Brian,

Speaker 3

we have is Chipotlane. Chipotle Lane is one example where when you offer the convenience of Chipotle Lane and then the value that Chipotle and the customization at Chipotle, you normally would expect to get. You do see that the delivery will drop like 10 points. So it will drop to the low, call it 10%, 12% something like that, several to 10 points and then our order ahead and pickup will move up in the high 20s. So to us that's a clear indication that if we offer extreme convenience along with the value that Chipotle has, people will choose that access channel as opposed to delivery.

Speaker 5

Awesome. Thanks for the time.

Operator

The next question comes from Dennis Geiger with UBS. Please go ahead.

Speaker 12

Great. Thank you. Brian, just wanted to follow-up on sort of the strength across income cohorts and the strength in the brand's value scores. Any other commentary sort of on how you think that the strength in those value scores maybe is having, I don't know, an outsized impact perhaps On the customer, on traffic that you're seeing, particularly in this environment where we're hearing about some softness in various parts of the consumer cohort, Any commentary on that based on data that you guys have relative to those value scores?

Speaker 2

Yes. I mean, look, I think it's the thing we've always talked about, which is relative to, I would say, our peer food offerings, right? So other fast casual Folks that have the same or attempt to have the same quality food as us, now we're usually 20% to 30% less expensive. And then when you look at some of these other categories where you traditionally view them as more value and convenience, The price delta that you have to pay in order to get our quality, our convenience, our customization, it's not that big of a leap up. So I think that's why we're positioned really well.

Speaker 2

If you want to move up, it's not a crazy leap up. And then when you look across, We're at a nice value relative to alternatives. So I think that's why our value scores are as strong as they are and We're very fortunate that we've been able to maintain that through the last couple of years. And look, that's why we're maybe A little bit slower sometimes to take price, but when we took it, we thought it was because now the time was right, inflation warranted doing it. But we've always wanted to do it from standpoint of protecting our value proposition.

Speaker 2

And I think we've navigated that one pretty well, at least where we are right now. So we'll see what is in store for us. But I think we've talked about this all the time. Maintaining that value is a really important piece of the puzzle for us. And I just love the fact that we've got quality, we've got value and we've got speed and we've got customization.

Speaker 2

We'll protect all those things. And I think we're going to continue to do very well and regardless of what the environment is. That's great. Thank you.

Speaker 12

And then just quick, Jack, Anything more on mix on kind of looking ahead to 2024 even at a high level, how to think about the mix component of the check And how that might trend? Thank you.

Speaker 3

Yes. Hard to predict because we're in kind of uncharted territory here. I would expect to see a similar kind of mix going forward that the pricing I already talked about what the pricing will be and I still think there's going to be continued adjustment to the group side for the next several quarters. I would expect it to just ratchet down. It's been ratcheting down over the last several quarters.

Speaker 3

So I'd expected to ratchet down from the 150, but hard to predict. I don't know exactly like what quarter will be like at base and that we won't be seeing the group size decline at all, but it's down to I think a very manageable amount, at this $150,000,000 I think the fact that it's combined with a 7.4% transaction growth and it's got very modest pricing. We think it's a really healthy balance right now.

Speaker 2

Great. Thanks guys.

Operator

The next question comes from Brian Bittner with Oppenheimer and Company.

Speaker 13

Thanks. On Chipotlanes, I mean, you have over 800 in your portfolio now, I think you built a record 238 of these in 2023. So the prototype is really starting to gain some scale here. And so now your learnings are so much deeper on these assets. So can you just update us on Maybe the margin profile now of the Chipotlane portfolio maybe versus the rest of the system?

Speaker 13

And are we at a point where There's enough Chipotlanes and enough being built in the future where as they continue to increase as a percentage of the business that they can actually have an impact on the overall company's restaurant margin?

Speaker 3

Well, they're already having that impact. But to your point, it's Relatively small because 800 is still, what is that maybe a quarter of our system, but it's 100 of basis points of higher margin if you compare it to our non The volumes have actually come pretty close. They're still a little bit higher for the Chipotlane versus non Chipotlane. They've closed the gap a little bit. It was much, higher during the pandemic, but when you combine volumes that are a little bit higher with margins that are 100 basis points higher, and the investment costs are virtually identical, it's a much higher So from a shareholder value standpoint, as we open up, as we grow from the 3,400 towards 7,000, the Cash on cash returns we're getting from the 80% or 85% of our new restaurants that have Chipotle is much, much, much higher.

Speaker 3

So it does have an accretive impact on our margin. It has an even more meaningful accretive impact on our returns. You'll just see it every time we open up new restaurants, you'll see that our margins are going to they're going to continue to expand as long as our existing comp transactions grow and these new restaurant on board are just going to add fuel to the fire.

Speaker 13

Thanks for that. And just a follow-up on labor margins. In the 4th quarter, Your labor margins ended up being much better than you had guided to originally. So I'm curious what positively surprised you on that line item? Was it just the higher sales and the flow through from that?

Speaker 13

And then as we look towards 1Q, you are guiding to deleverage on the labor line year over year. Is that mostly just driven by the softer January? Or is labor leverage just going to be much more challenging this year as we move forward.

Speaker 3

Yes. No, really the thing that happens when you turn the calendar, you have taxes because you have people that are hitting tax levels. So you kind of reset. This happens every year where our tax in Q4 are lower than they step up in Q1. That's the only deleverage that you're seeing.

Speaker 3

The leverage that we saw in the Q4 is a couple of things. 1, when our volumes do when our comps accelerate, we do leverage line as we saw leverage on that line. 2, the ops teams did a good job of managing labor. And then the third thing is our teams did A better job of managing through dealing with like sick time and vacation time at the end of the year. That was a little bit of a negative surprise to us the year before.

Speaker 3

Our teams did a much better job this year of just getting ahead of that. So those are the 3 contributors. But you should expect that as we grow transactions next year, as long as wage inflation stays relatively benign. We should still continue to be able to lever the labor line.

Speaker 13

Thanks.

Operator

And the last questioner today will be Sharon Zackfia with William Blair. Please go ahead.

Speaker 6

Hi, just under the wire. I guess I wanted to talk about How your most loyal customers are using Chipotle at this point? Maybe if there's a way to contrast the frequency of those customers versus 5 years ago when Rewards even didn't exist or was very nascent. And then by the same token, we kind of talk about how New customers today are entering the Chipotle ecosystem and how they progress in frequency, maybe relative to what you would have seen pre pandemic? Yes.

Speaker 2

The one thing that definitely is clear is if you're in the rewards program, you have higher frequency and higher And so obviously one of the things we're trying to do is both existing customers and new customers continue to drive engagement within our rewards program. And so that continues to work really well. I think we're now like 38,000,000 or almost 40,000,000 people in the program. So that is really powerful. And we didn't have that 5, 6, well, I guess 7 years ago, we didn't have that.

Speaker 2

And then when you think about pre pandemic, one of the things that was kind of interesting is pandemic kind of helped us move people into the digital system and get them going in the rewards program. So Over and over again, what we see is whether you're a light, medium or heavy user, when you're in the rewards program, you come more frequently and you spend more. And so It's a really powerful tool. And even when people are redeeming entrees, what we're seeing is they're still buying sides. They're still adding other items.

Speaker 2

So it's not just one of these things where when you accrue a free entree, you just show up and walk away with free entree. We're feeling really good about how the rewards program is working with all these different, I guess frequency users and then obviously as we continue to I think drive the Chipotle message, we're continuing to attract new users. I don't know if you've seen the ads, Sharon, but I think some of the advertising we're running right now is the best we've done. And I think that's also helping to bring in new users. And then these new users are experiencing what I think is a great experience, great culinary, great throughput, great customization.

Speaker 2

We've kind of got the system still early days. I think it could be better, but the system is working. So we'll probably never be finished working against making everything better, but the system seems to be working right now.

Speaker 6

Can I ask a follow-up on LTOs? Do those overarch towards kind of improving existing customer frequency or are they a real driver of new customers coming into Chipotle?

Speaker 2

They've actually been a really good driver of new customers. So and that's one of the things we look for when we do our testing is how well are they at bringing in new customers. And they've been a really nice tool to bring in new customers. And unfortunately, even when we had the Walk away, people are really hooked on the experience that being culinary, right, that quality, the convenience, the the customization. So, it's been a really good tool.

Speaker 6

Okay. Thank you.

Speaker 2

Yes. Thank you.

Operator

This concludes our question and answer session. I would like to turn the conference back over to Brian Niccol for any closing comments.

Speaker 2

All right. Thank you. And thanks everybody for joining the call and the questions. I do want to start off with again thanking our 115,000 team members. We had an outstanding 2023 and without a doubt, it was because we led with, I think, Much better performance in the restaurants and this is a real testament to our employees staying focused, getting after the basics and working towards hitting our standards.

Speaker 2

So we had some really big milestones, right? We surpassed 3,400 restaurants. We opened 800 Chipotlanes. We got past 3,000,000 in average unit volumes. And now we're really excited about where we go next on this journey, which is will be even better at throughput, will be even faster, will be even better on the culinary and I think that's going to result in us achieving this 4,000,000 average volumes in our 7,000 restaurants in the future.

Speaker 2

So again, a big thank you to our team and obviously we're excited about what's next. So we'll talk to you all here in

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Key Takeaways

  • Chipotle reported 2023 full-year sales of $9.9 billion (up 14%), a 7.9% comp increase, digital sales at 37% of mix, restaurant-level margin up 230 basis points and adjusted EPS of $44.86 (up 37%), while Q4 saw 15% sales growth, an 8.4% comp, 140 basis-point margin improvement and $10.36 EPS (up 25%).
  • The company is advancing its five strategic pillars—world-class people leadership, restaurant operations, brand relevance, technology innovation and access—highlighted by hiring a new CHRO, expanding benefits (mental health, student-loan match), and promoting over 24,000 team members with 90% of managers filled internally.
  • Operational enhancements to throughput include rebalanced digital make-line staffing, weekly feedback on the “four pillars” of speed, and real-time coaching tools, driving frontline peak-period staffing from 30% to 50% and a one-point uptick in peak-15-minute entrée counts.
  • Menu innovation and marketing remain key growth drivers, with LTOs like Chicken al Pastor and carne asada exceeding expectations, the rollout of customizable lifestyle bowls with a Strava partnership, and “Behind the Foil” ads showcasing authentic team-member craftsmanship.
  • Chipotle continues to amplify technology and expansion, launching app enhancements (order messaging, FreePote rewards), piloting automation via its Cultivate Next Fund (digital make line, avocado robot), and opening a record 271 restaurants in 2023 (800 Chipotlanes) with 285–315 projected in 2024 toward a 7,000-unit North America goal.
A.I. generated. May contain errors.
Earnings Conference Call
Chipotle Mexican Grill Q4 2023
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