Jamf Q1 2024 Earnings Call Transcript

Quartr
Provided by Quartr
May 8, 2024

There are 9 speakers on the call.

Operator

Thank you for standing by. My name is Rochelle, and I will be your conference operator today. At this time, I would like to welcome everyone to the JAMF First Quarter 20 24 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session.

Operator

I would now like to turn the call over to Jennifer. Please go ahead.

Speaker 1

Good afternoon, and thank you for joining us on today's conference call to discuss Jansch's Q1 2024 financial results. With me on today's call are John Stroessl, Chief Executive Officer and Ian Goodkind, Chief Financial Officer. Before we begin, I'd like to remind you that shortly after the market closed today, we issued a press release announcing our Q1 financial results. We also published a Q1's earnings presentation, investor presentation and Excel file containing quarterly financial statements to assist with modeling. You may access this information on the Investor Relations section of jaff.com.

Speaker 1

Today's discussion may include forward looking statements. Please refer to our most recent SEC reports, including our most recent annual report on Form 10 ks, where you will see a discussion of factors that could cause actual results to differ materially from these statements. I would also like to remind you that during the call, we will discuss some non GAAP measures related to GF's performance. You can find the reconciliation of those measures to the nearest comparable GAAP measures in our earnings release. Additionally, to ensure we can address as many analyst questions as possible during the call, we ask that you please limit your questions to one initial question and one follow-up.

Speaker 1

Now, I'd like to turn the call over to John Strohckel. John?

Speaker 2

Thanks, Jen. CHAM started off the year strong, reaching the milestone of $600,000,000 of total ARR. At the end of Q1, ARR grew 14% year over year to $602,400,000 We're delivering on the expectations we set for 2024. Both Q1 revenue and non GAAP operating income exceeded the high end of our outlook. Q1 year over year revenue growth was 15% and non GAAP operating income was $22,100,000 with non GAAP operating income margin of 15%.

Speaker 2

This margin represents a 1,000 basis points improvement from Q1 of 2023. We ended Q1 with 75,900 customers and 32,800,000 devices on our platform. Of these customers, 41% run a Jamf management and security product. We continue to drive cross sell with 31% year over year growth in security ARR to $138,000,000 or 23% of Jamf's total ARR. Our largest industries, tech and K-twelve remain muted, impacted by its expansion.

Speaker 2

The remaining industries in our top 5 continue to see positive trends. We're also encouraged by growth in the PC market in Q1 after 2 years of decline. According to IDC, Q1 year over year worldwide PC shipments grew 1.5% to nearly 60,000,000 units, representing a similar level of shipments to pre pandemic. Apple saw the highest year over year growth of any company in Q1 at 14.6% and also increased its market share. IDC remains optimistic regarding PC sales in 2024 as companies began refreshing PCs that were purchased during the pandemic.

Speaker 2

While we are encouraged by this Q1 data, our outlook for 2024 does not rely on a significant uplift in device expansion. We continue to innovate and deliver solutions to help organizations succeed with Apple. In April, we held a special Jamf event to showcase a number of new offerings with a focus on compliance. IT and security teams are being asked to get more involved beyond traditional device management functions to help meet these various compliance standards across their Apple devices. JAMP is proud to deliver tools that help customers navigate the vast and varied compliance landscape.

Speaker 2

Product updates highlighted at the event include a customizable compliance dashboard in Jamf Protect, allowing admins to view an aggregate baseline score and detailed information to understand and remediate compliance issues compliance editor tool for Jamf Pro for iOS that generates deployable configurations to make endpoints compliant with a chosen compliance benchmark Jamf routines tool for Jamf bundled solutions, which offers customers new no code automations and integrations to streamline management and security workflows, while also providing seamless integration with Slack and Microsoft Teams to alert IT teams when devices fall out of compliance. Privilege Elevation feature that utilizes an organization's cloud identity provider and Jamf Connect to temporarily allow admin privileges for local macOS accounts based on valid user authentication and authorization. We also recapped our recent announcement that support for Apple Vision Pro is now available across the entire Jamf platform. With Jamf Pro, organizations can enroll and streamline deployment of enterprise apps and settings for Apple Vision Pro. Jamf Connect allows Apple Vision Pro to securely access enterprise resources for any of the web and native apps that require secure identity based access controls.

Speaker 2

Jamf Protect extends the same mobile threat defense, network protection and content filtering use cases to the Apple Vision Pro. We also announced that support for watchOS management is coming later this year, including enrollment and inventory display. We're excited about the opportunities that watchOS management provides, especially as it relates to deskless workflows across a number of industries. Enabling these new device types is a testament to GM's commitment to simplifying Apple at work and giving users the ability to be productive however they work best. In addition to the spring event, we hosted another important event, our 1st Investor Day in mid March.

Speaker 2

We outlined the next phase of JAMF's evolution, which is all about efficient scalability. If you hadn't had a chance to review the events yet, I encourage you to do so. The replay and presentation can be found on our Investor Relations website. During the event, we highlighted our differentiated position in competitive moat, our large and growing addressable market, our strategic growth drivers and our financial expectations through 2026. I'd like to use the strategic growth drivers we discussed during this event as the framework for the remainder of my remarks, highlighting some of the specific successes we saw in Q1.

Speaker 2

First, in Mac leadership, we continue to demonstrate how Jamf's Apple First, Apple Best solutions deliver the best outcomes for our customers. In Q1, a leading online travel company renewed with Jamf for 3 years. Key to this win was our ability to demonstrate how Jamf's solution can help with the customer's current strategic initiative around process automation. We also delivered a long term roadmap for expanding with Jamf, including Jamf Pro for iOS and Jamf Protect. Our ability to build multiple strong relationships with the customers at the management level was also beneficial, helping streamline the approval process.

Speaker 2

And our suggestion to utilize AWS Marketplace to leverage their committed spend was a win win, simplifying procurement for the customer and resulting in a time renewal for Jamf. We're excited about continued growth through the AWS marketplace as customers can use committed spend towards their Jamf contract like Netlify, a cloud platform for front end teams to build, deploy and scale modern web applications. Netlify is now using Jamf with committed spend for AWS to manage its Apple devices and connect their end users to the resources they need. 2nd, with respect to expanding with mobile, we continue to see customers utilizing Jamf across their mobile fleets, especially for deskless workflows. In Q1, one leading specialty retailer expanded with Jamf beyond Mac by adding Jamf Pro for 15,000 iOS devices used across nearly 1500 retail locations.

Speaker 2

This was a great win for Jamf against the legacy UEM provider, a testament to Jamf's continued commitment to innovating at the pace of Apple to securely manage multiple device types across multiple use cases. We're strongly encouraged by our progress in the retail space, which represents one of our top 5 largest industries. Retail along with Financial Services and Professional Services continue to see strong growth, helping balance the softness we are seeing in tech and K-twelve education. Tech is seeing muted hiring and lower IT investments, while K-twelve experienced a bit of a COVID overhang with record device deployments in 2020 2021. The 3rd growth driver, management and security, or what we refer to as delivering our trusted access vision is an area of opportunity we expect to become a larger part of our total ARR over time.

Speaker 2

Our ability to deliver both management and security on one platform is a key differentiator for Jamf. Both legacy UEM providers and Apple specific management providers lack the complete platform requiring customers to utilize a number of 3rd party vendors to deliver management, connection and protection capabilities. Smaller organizations often don't have the bandwidth, budget or the desire to engage multiple third parties, making GMP's Trusted Access platform an appealing solution. We continue to see an increased number of deals with both a management and a security component. We see this by continued strong growth of Jamf's bundled commercial solutions, which grew 63% year over year in Q1.

Speaker 2

And currently, 45% of Jamf's new customer commercial pipeline is made up of security opportunities. Additionally, when a customer consolidates management and security with Jamf, we see reduced churn compared to customers with just a management solution or just a security solution. In Q1, a precision medicine company became a Jamf business plan customer for their 1200 devices. This company chose to move away from the legacy UEM provider and chose Jamf due to the value of Trusted Access brings to their organization and the strength of our capabilities for a mixed device environment. The customer's device environment includes Mac, PCs, Chromebook and Android.

Speaker 2

Also in Q1, one of our largest airline customers, a mainline American carrier expanded beyond management, adding gf Connect and Jamf Protect to 15,000 other iOS devices which are utilized globally. We were able to demonstrate our industry leadership in managing and securing mission critical mobile use cases and remote work situations, which were key to this win. Our solutions allowed the customer to have a defined practice for continuously securing mobile devices, something the customer only had previously for PCs. This success will serve as the blueprint for further expansion with customers in other areas of their business. In Clarion Housing Group, the largest housing association in the United Kingdom with 125,000 properties across more than 170 local authorities recently became a Jamf customer using Jamf Pro and Jamf Connect for their Mac and iOS fleets.

Speaker 2

These three wins showcase the strength and leadership of Jamf's management and security platform, which is able to deliver the right solution for each organization, whether that is purchasing both management and security onset or expanding beyond management at the right time. And lastly, with respect to international expansion, JAM continues to invest in strategic geographies where we're seeing growing adoption for Apple. Revenues outside of the U. S. Continue to grow at a faster rate than U.

Speaker 2

S. Revenues. In Q1, we saw a number of international wins for our Jamf Executive Threat Protection product with government agencies in the Middle East and India. The win in India represented our 1st government agency win in the country. The agency has embarked on a journey to curb cybercrime and JAMF Executive Threat Protection along with other products will be used by forensic teams to investigate and for incident response.

Speaker 2

Janssen Executive Threat Protection was chosen due to its ability to identify sophisticated digital threats extend visibility into attacks that target high value users. Wins like these help our footprint in these regions and offer a blueprint for similar organizations in the area to utilize JAMF. We've seen success with this strategy in the past in countries like Japan. We'll continue to leverage this success in select geographies where we're seeing the most potential. I'll now turn it over to Ian to review our results and provide our Q2 and 2024 outlook.

Speaker 3

Thanks, John. We ended Q1 with year over year revenue growth of 15%, exceeding the high end of our revenue outlook by $2,100,000 Total ARR reached $602,400,000 representing year over year growth of 14% exceeding expectation. We continue to believe that JAMF's commercial business and specifically commercial security will be a key growth driver both now and in the future. The strategic core of JAMF's business, SaaS recurring revenue remained strong in Q1 growing 18%. Less strategic revenue sources like licenses, services, non premise revenues continue to experience year over year declines, but came in slightly better than expected.

Speaker 3

Our net retention rate decreased slightly as expected to 107% in Q1 when compared to Q4 2023. The remainder of my remarks on margins, expense items and profitability will be on a non GAAP basis. Our GAAP financial results along with the reconciliation between GAAP and non GAAP are found in our earnings release. Q1 non GAAP gross profit margin was 81% and within our expectations. We continue to anticipate gross margins in the low 80% range and expect slight fluctuations each quarter.

Speaker 3

Non GAAP operating income exceeded the high end of our Q4 outlook at $22,100,000 or 15% margin due to cost saving initiatives and increased revenues, representing an approximate 1,000 basis point improvement over Q1 2023. Our trailing 12 months unlevered free cash flow margin was 13% compared to 14% in the prior year. Our effective tax rate for Q1 was negative 5.4% consistent with our expectation. As a reminder, for our non GAAP metrics, we use the domestic statutory rate for calculating tax impacts, which is currently 24%. Please note that we pay a negligible amount of cash taxes on a U.

Speaker 3

S. Federal basis and pay an immaterial amount of cash taxes outside the U. S. During our Investor Day, we some key milestones that will help you track our progress against our goals. 1, meet our quarterly financial outlook.

Speaker 3

In Q1, we exceeded the high end of both our revenue and non GAAP operating income guidance ranges. 2, achieve at least 25% growth in security ARR. Q1 year over year growth of security ARR was 31%. 3, decreased general and administrative expense as a percentage of total revenue. Q1 non GAAP G and A margin was 14%, an approximate 100 basis point reduction from Q4 2023.

Speaker 3

4, decreased sales and marketing expense as a percentage of total revenue. Q1 non GAAP sales and marketing margin was 34%, an approximate 200 basis point reduction from Q4 2023. With respect to sales and marketing expense, given that we anticipate the largest portion of cost savings coming from this area, we are providing additional details on current efficiency and scalability initiatives. 1st, earlier this year, we adjusted our workforce with a focus on higher productivity. 2nd, we're adjusting our sales incentive structure to further drive cross sell security and mobile and price capture.

Speaker 3

3rd, we are enacting programs to drive enhanced value from our channel partners. 4th, we continue to focus on educating customers on the value we provide with our Trusted Access outcome. And 5th, we are aligning resources to geographies with the highest growth potential like the Asia Pacific region. Now turning to our outlook for Q2 and full year 2024. With respect to revenue growth, we expect continued pressure on device upsell through 2024.

Speaker 3

We will continue to focus on the strategic growth drivers John outlined building on the successes we achieved in Q1. We will invest in growth and scalability with focus on scalable go to market organization, platform optimization and back office automation. Our scalability initiatives will set JAMF up for profitable growth in the future and return JAMF to the rule of 40 as outlined at our Investor Day. Many of these initiatives are in process with some theme benefits in 2024 and others with benefits expected throughout the next few years. Based on these factors, for the Q2 of 2024, we expect total revenue of $150,500,000 dollars to $152,500,000 representing year over year growth of 11% to 13%.

Speaker 3

Non GAAP operating income of $21,500,000 to $22,500,000 representing a non GAAP operating income margin of 15% at the midpoint. Given our strong performance in Q1, we are increasing our expectations for the full year 2024. Total revenue of $618,500,000 to $622,500,000 representing year over year growth of 11% at the midpoint. This reflects an increase of $3,500,000 at the midpoint. Non GAAP operating income of $92,500,000 to $95,500,000 representing a non GAAP operating income margin of 15% at the midpoint and an approximate 700 basis point improvement over fiscal year 2023.

Speaker 3

This reflects an increase of $3,000,000 at the midpoint. While we don't provide an outlook for ARR, we would expect to end fiscal year 2024 with ARR growth similar to full year revenue growth. With respect to unlevered free cash flows, for full year 2024, we expect unlevered free cash flow margin to be similar to non GAAP operating income margin. We also provide estimates for amortization, stock based compensation related payroll taxes and other metrics to assist with modeling in the earnings presentation as part of the webcast and also posted on our Investor Relations website. With respect to the longer term financial outlook we present as part of our Investor Day, we remain committed to the goals we outlined during the event.

Speaker 3

And now John and I will take your questions. Operator?

Operator

Thank And your first question comes from the

Speaker 2

line of Joshua Riley of Needham

Speaker 3

and Company. Your line is open.

Speaker 4

All right. Nice job on the quarter here and thanks for taking my questions. I guess the starting point probably people are interested in here is the ARR growth was a bit better than what we expected and kind of what you laid out at the Analyst Day. Can you just give us a sense of what are some of the puts and takes for the rest of the year in terms of how much is pricing benefited ARR growth here in Q1 relative to your expectations? And has there really been any change in the macro with a little bit of a talk up in the ARR growth?

Speaker 4

It sounds like it's going to be closer to 11% for exiting the year?

Speaker 3

Yes. So, hey, Josh, good to hear from you at the end. I'll jump in there. So you're right, and I appreciate the way you asked your question. ARR came out generally how we expected and what we outlined at our Investor Day.

Speaker 3

We did come off a strong Q4 and there we did pull forward some deals from Q1. Q1 is our seasonally low, but we did in the Q1 have our 1st reduction in workforce and we didn't assign quotas until after that. And tech continues to be muted from the macro and education continues to have the COVID overhang. We did see a little bit more churn in January from a specific competitor, but that's normalized within February March. So as we march forward throughout the year, we do see some additional bright spots.

Speaker 3

We've seen some strengths in professional services, financial services and wholesale and retail. And those non leading tech industries have been leaning more into it. In Q1, we actually saw higher rep productivity and they call it the double digit improvement from the prior year. We also saw a little bit of upsell on some of the deals, not to the levels we've seen historically, but we saw that as well. We saw our bundles continue to be strong.

Speaker 3

It was a 63% year over year. And then what we're continuing for with, we've been continuing to tweak our incentive plans, which is boding well that we've seen our pipeline start to build within the security space. We see our new local commercial pipeline represent 45%, which is good. And we've also just seen a few green shoots in EDU. So as a reminder, our 2024 outlook was based on the same economics we saw in 2023.

Speaker 3

So anything bodes well and could help us overachieve on 2024. We feel good about what we said as guided.

Speaker 4

Got it. That's super helpful. And then just following up on the SMB segment of the market. Some of the other peers in staff world have been seeing some challenges from SMB customers. I know that's a smaller mix of your business relative to some of these other areas.

Speaker 4

But are you seeing the higher for longer interest rate dynamics beginning to impact these customers as well? Thank you.

Speaker 2

Josh, I can this is John. I can answer that question. Yes, interesting, I was just talking to some of the sales guys about this particularly. And we still are a volume business. And we've seen the longer interest rates being higher affect some of these businesses.

Speaker 2

We typically see a bit of a canary in the coal mine with our SMB business and that when we see them start to purchase more than enterprise generally follows. And we've had some very consistent new logo growth, but we've also seen some of those smaller companies fall out as a result of the longer than expected interest rates. But we do feel pretty good about our year over year bundled sales, which typically goes to the SMB market. And Ian mentioned it's over 60% year over year. And we continue to see more interest although sales cycles have remained elongated, but we're starting to get more interest from both the SMB and the enterprise.

Operator

Your next question comes from the line of Koji Ikeda of Bank of America. Your line is open.

Speaker 5

Yes. No, thanks guys. Thanks for taking the questions. Lots of good commentary in the prepared remarks. Thank you for that.

Speaker 5

I just wanted to ask you a question on how you're feeling about the 3 year model and very specifically about the revenue growth and ARR growth that you guys laid out at the Investor Day, which is accelerating and the growth is accelerating in 20252026. Of course, that setup is very, very attractive. But when I look at some of the growth metrics in 1Q, a lot of them decel. So I was wondering maybe what you're seeing from your end that is giving you that increased comp maybe there was something this quarter that's increasing your confidence to be so committed to those 3 year growth targets?

Speaker 3

Yes. I'll jump in on that one and thanks for the question Koji. I think the first short answer and I'll expand on the answer is yes, we still have conviction over our 3 year model. We laid it out in a manner where this year, we laid out 10%, now it's 10.7% growth rate on revenues, And we've overachieved that. And we knew, again, it would be, a little bit of a slower start from the standpoint of the items I just talked about from the fact we knew we were taking some steps with workforce adjustment.

Speaker 3

We knew we were making some adjustments to comp plans. We knew a lot of it. And we've also what we focused on at Investor Day, if you remember, we showed you NRR kind of historically and what it looks like going forward and that it doesn't have a huge macro return and that's still what we're factoring in. We do believe that's going to come at some point, so there's that. And then I talked about just a little bit ago about the security pipeline.

Speaker 3

And we're starting to see that build and customers are having interest. And when I look at our bundles, again, that continues to have a lot of interest with customers. And one thing on our bundles that I should know, we continue to add value there. We just released Jamf routines. And Jamf routines is something you only find within our bundle.

Speaker 3

And it automates certain workflows and integrates with certain collaboration tools and it does help with a lot of customer issues. So those are the types of things you can expect. And we also last comment I'd make on this, we just in my prepared remarks, I talked about the 5 areas that we were focused on from a sales and marketing perspective. And you see we have a clear plan of how we're going to check through those things. We've met the things we've outlined on our checklist from Investor Day so far this year.

Speaker 3

So when you take all those things together, yes, we have conviction around that plan.

Speaker 5

Got it, Ian. Thank you so much. And maybe a follow-up for you, sir. I noticed the Q just came out and I punched into our little spreadsheet here the remaining performance obligations. And I did notice that on the IPO front, it declined sequentially, just a tick.

Speaker 5

And I did notice that it happened last year in Q1 or 2. Just wanted to understand anything in particular about the dynamics of the Q1 in RPO that we need to understand? Thank you.

Speaker 3

Yes. Good question. So on RPO and actually every first quarter, if you go back historically on all our first quarters, it's actually seasonality. It's always our slowest quarter. And so just as a reminder, Q1 is our slowest quarter, Q2 and Q3 are supported by our education business.

Speaker 3

And then Q3 and Q4 are heavier commercial business. As I talked about, we had a pretty good Q4, which pulled some deals forward. So I wouldn't read into that any farther than that. It is along is what we generally expected.

Speaker 5

Got it. Thank you very much.

Operator

Your next question comes from the line of Raimo Lenschow of Barclays. Your line is open.

Speaker 6

Hey, this is Isaac on for Raimo. Thanks for taking the question. Security ARR came in pretty strong again this quarter. And I know you guys guided to 25% at the Analyst Day. How much upside do you see to that number versus what you initially guided?

Speaker 6

And how should we think about the shape of net new ARR there as we go through the remainder of the year?

Speaker 3

I can jump in there. So a couple of things. Yes, I mean, we said we were going to achieve at least 25 percent, so we're above that. What we showed on our Analyst Day slide that there was saying here's the things you should monitor throughout the year to show our success. We had 33% growth in Q4, 31% now.

Speaker 3

So it continues to bode well for us. And as we talked about it at Investor Day, we are very focused on cross sell. And that comes in 3 forms. That comes in the form of commercial security, education security and then there's mobile. And mobile has been good.

Speaker 3

But just talking about security, I mean, some of our the way we're thinking about our incentive plan focuses on the cross sell, focuses on the security. And we are seeing customers ask more and more about that. It's just become a really good opportunity when customers see that you can consolidate on what one platform both your management and security So that has been boding well for us. And in the SMB side, since there's one economic buyer, that's been boding well. And we've been working with enterprises and we get a couple of those once in a while here.

Speaker 3

And those are things that I think could accelerate if we see more of those come through. And think just again buyers are sitting a little bit on the sidelines just nervous to make changes, but we are seeing this be successful in this economy when you consolidate. So those are the things I think could bode well for us and could help us continue along this path. John, Dan, do

Speaker 2

you want

Speaker 7

to add?

Speaker 2

Yes. I'll just add that, on the enterprise side, we have seen the security be successful and particularly on the iOS side. And when you look at the retail and wholesale markets as the desk of workflows, it become more and more prevalent in those industries. We're seeing a lot more mobile security on that side as well. So we're getting we're seeing some really good traction there and we're continuing to double down on it.

Speaker 2

As Ian said, really incentivizing our sales teams to promote that cross sell and really lead with our trusted access opportunity, which our customers have really taken kindly to.

Speaker 3

Yes. One other thing I thought about was education too. In the first quarter, we did actually see a few extra deals in the education security piece. So we have seen some success and some green shoots there as well.

Speaker 6

Great. That's super helpful. Thanks. And then Ian, maybe one more for you. If I think about the margin guidance, Q1 came in ahead of expectations and it seems like Q2 is also slightly ahead.

Speaker 6

But the full year guide on margin stayed consistent. Is there anything we need to think about in Q3 and Q4 that maybe are reasons for that margin guide not moving incrementally up through the remainder of the year?

Speaker 3

Yes. I think you're talking about the margin percentage versus the dollars, right? And so the dollars did go up with consistent and actually slightly more than what our overachievement in the Q1 was. So we did pass that through and we actually brought it up. I think what you're asking is, hey, both are getting close to 15% in your guidance, 15% for the year.

Speaker 3

And what I would think about there is a couple of things. What we talked about at Investor Day is 2 things. We're going to still continue to invest in growth and scalability. And those are continuing throughout the year. I listed in my prepared remarks today around the initiatives that we're spending on the go to market side.

Speaker 3

We also still have the platform capabilities where we're continuing to optimize our platform and we are focused on back office automation. So I wouldn't adjust the spending for those long term initiatives that make us more scalable.

Speaker 8

Great. That's super helpful. Thank you.

Operator

Your next question comes from the line of Dan Bergstrom of RBC Capital Markets. Your line is now open.

Speaker 5

Hey, it's Dan Bergstrom for Matt Hedberg. Thanks for taking our questions. It's nice to see the PC shipments return to growth following a couple of years of declines and the gains for Apple. I guess, are there any additional observations you have from conversations with customers around refresh or anything otherwise here? I guess they'd remain prudent around hiring and expense still.

Speaker 2

Yes, Dan, this is John. I can take the question. Just ancillary discussions with our customer and the sales team as well. We have seen a bit of elongated refresh cycle. I mean, the uncertainty in the market has caused some of that.

Speaker 2

Like I said before, we have seen some more interest and some more engagement, although sales cycles have still remained elongated. We also noted that it was Wall Street Journal article that came out, IDC and both Gartner had identified that Apple's growth had been over 14%, about 14.5% year over year in shipments. And while that bodes well for us, we don't track that on a quarter by quarter basis, but several quarters in a row certainly have an impact on the installed base. And so your assumption is right. We have seen a bit of elongated refresh cycles, both in the enterprise as well as in education, but we are seeing some of that loosen a bit.

Speaker 5

Thanks. And then appreciate the additional color so far around security in the Q and A here. I guess on security in the go to market, where's the sales force here around security versus say a year ago? It sounds like there have been some adjustments on incentives, more focus on cross sell, maybe any more color here or anything you're leaning into from a security perspective to start the year?

Speaker 2

Yes. Well, the sales teams have become much better versed in our security opportunity or security offering. You remember, we had the management first and then our customers asked us to extend into security and we did that. And we have a pretty decent sales force, pretty sizable sales force and they don't necessarily turn on a dime, but we're really seeing the traction that they're getting, especially when they lead with trusted access and that being that management and security together really being able to identify those things and then actually go ahead and remediate them through the device management product. And so those having the sales team better well versed and leading with trusted access is gaining traction.

Speaker 2

And we've also taken more recent sales hires from the security space. So they bring a wealth of knowledge into the company and have helped cross pollinate that to our other sales teams. We did adjust the compensation plan early in the year and really to focus on ARR to make sure that those customers that were making sure that we're retaining the customers that we have in an environment that we don't know when the PC shipments and all that will return. And in the process of that, we really what we needed to do more of is focus on the cross sell. And we saw that in Q1 toward the end of Q1, we adjusted compensation.

Speaker 2

We're continuing that through Q2 and the rest of the year. And so that's had also some green shoots. And when Ian talked about our security pipeline, I think a lot of that is also a direct result of some of those changes that we made.

Speaker 5

That's great. Thanks.

Operator

The next question comes from the line of Jake Roberge of William Blair. Your line is open.

Speaker 7

Hey, thanks for taking the questions and congrats on the great results. Curious, now that you've had a quarter or 2 following the acquisition and then subsequent divestiture of Workspace ONE, have you started to see any incremental opportunities get presented from customers that might be frustrated from the change of their control? Just curious there's any incremental opportunities or pipeline that's building from that those deals this year?

Speaker 2

Absolutely, Jake. This is John again. I'll take this question. We certainly have. And the issue with that is because the acquisition went through of that competitor to a financial sponsor, we're not expecting and we've said this before, we don't expect all of those deals to come in 1 quarter.

Speaker 2

They all have renewal cycles. And so we're engaged with a lot of those pretty much all of those customers and when that renewal cycle is coming up and promoting our products. We've replaced tens of thousands of devices every quarter in that with that competitor And we have a pretty healthy pipeline directed at that. And our advantage here is that we innovate at the pace of Apple. And our competitors have had some difficulty with that, especially when they're cross platform.

Speaker 2

And then you kind of dilute the user experience down to the lowest common denominator. And so that's what we've really excelled. And then you top that on you put that on top of having the perception of not innovating at the pace of Apple, given the ownership structure that is something that we've really taken advantage of and our sales people have leaned into

Speaker 7

heavily. Okay, very helpful. And then obviously great to see the 31% security ARR growth. You've had some really solid comments on the call about pipeline and then the go to market tweaks you're making there. But given RSAs this week, I'm curious if there are any areas on the product side that you're looking to dig deeper into throughout the year and maybe opportunities that could be more upsell throughout 20252026 timeframe that you're really digging into this year?

Speaker 2

We certainly are. In all aspects, we've got a lot of opportunity in front of us with the security products that we have. But we also know there's other areas of security that we're leading into as well. And we continue to be very acquisitive in looking at companies, particularly in the tech and talent side that are Apple First and Apple Best. And that's something that we'll continue to do, to enhance the feature set of our security products.

Speaker 2

But we're seeing that from our customers and we're listening to our customers. The reason we went into security in the first place is because that's what our customers asked us to do and we're following their lead in adding functionality to those security products. The other one I might mention and I mentioned in the prepared remarks is the Jamf Executive Threat Protection. That has done really, really well. In that, it becomes it's kind of a halo effect in that.

Speaker 2

When you're speaking to a CISO, very high level in the organization about securing high value targets, you're talking to the same person that can make decisions on Jamf Protect and Jamf Connect, so the connectivity other parts of the organization. And so once they see the value of Jamf Executive Threat Protection, we have an opportunity to discuss other security products and we've done that over and over again. So those there again we're seeing some nice green shoots.

Speaker 7

Great. Thanks for taking my questions and congrats again on the results.

Speaker 3

Thanks.

Operator

Your next question comes from the line of Vinod Srinivas Saragavan from Mizuho. Your line is open.

Speaker 8

Hey guys, thanks for taking my question. I just wanted to dig into NRR a little bit. Can you give us a sense of what the mix of upsells versus downsells versus churn was this quarter? And is this much different than what you saw in Q1 last year?

Speaker 3

Yes. Thanks for the question. So it did decline from 108 to 107. So when I look at Q4 to Q1, about 75% decline related to upsell. It continues that the same macro customer spending effects continue to impact that.

Speaker 3

In this quarter, we saw in the trailing 12 month metric sorry, when we look from Q4 to Q1, the other 25% did relate to the lost logos. That did relate to that January extra churn that we saw. But again, February March came back and actually was better than what we expected. And just a comparison point, because you asked Q1 of last year, when I look at that and the decline, 81% of that related to upsell, 14% related to down sell and then 5% related to lost logo. So in our trailing 12 month lost logo, there isn't really that big of an impact.

Speaker 3

And competitors come and go, but we've seen them go for the time being. And we're excited about the things we're seeing in our pipeline and in our second quarter.

Speaker 8

Okay, great. That's helpful. And then just in general, how did GM Business Plan do this quarter? And are you seeing just more momentum now as that's been out for a while now?

Speaker 3

Yes. Look at 63% year over year the growth in our business plans, which includes enterprise plans. So it continues to be successful. It has been something our customers have been asking for. They see the benefits when you combine management and security together, not just from a cost perspective, but they know that things just work together.

Speaker 3

And I did mention routines a little bit earlier. That's just something we had our spring release and we announced all the different things related to compliance. And we also announced routines. Routines is a really interesting piece that's just available in business plan. And it is something that is going to or helps automate work flows and helps with collaborative tools.

Speaker 3

So for example, if you see a device that you need reset, well, this actually has an automated workflow for that and it actually tells you through whatever tool you're using from a collaboration standpoint. So we see a lot of success there and we're really excited about that. And again, when customers have both management and security, we see our churn improve on those customers because the customer health is stronger.

Speaker 8

Thanks guys. Appreciate it.

Operator

There are no further questions from the line at this time. I will now turn the conference back over to Jennifer for the closing remarks.

Speaker 1

Thank you all for joining us today. This is the end of the call. Have a good rest of your day. Thank you.

Operator

Thank you. That concludes today's conference call. Thank you all for joining. You may now disconnect.

Speaker 1

Please wait. The conference will begin shortly.

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Key Takeaways

  • JAMF reached a record $602.4 million in ARR at the end of Q1, up 14% year over year, with both revenue and non-GAAP operating income exceeding the high end of guidance.
  • Security ARR grew 31% year over year to $138 million (23% of total ARR), driven by cross-sell efforts and an increased share of bundled management and security deals, which also show lower churn.
  • In Q1 JAMF launched key product enhancements—including a customizable compliance dashboard, a compliance editor tool, a no-code automations “routines” feature, Privilege Elevation, and support for Apple Vision Pro and watchOS—to help customers meet evolving compliance and device management needs.
  • JAMF highlighted four strategic growth drivers: reinforcing its Mac leadership via AWS Marketplace wins, expanding mobile management in retail and deskless workflows, scaling its Trusted Access management-and-security platform (bundles grew 63%), and accelerating international adoption with new government wins in the Middle East and India.
  • Based on Q1 outperformance, JAMF raised its full-year 2024 outlook to $618.5–$622.5 million in revenue (11% growth) and a 15% non-GAAP operating margin, while investing in scalable go-to-market teams, platform optimization, and back-office automation.
AI Generated. May Contain Errors.
Earnings Conference Call
Jamf Q1 2024
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