Shopify Q1 2024 Earnings Call Transcript

Quartr
Provided by Quartr
May 8, 2024

There are 10 speakers on the call.

Operator

Good morning and thank you for joining Shopify's Q1 2024 Conference Call. Harley Finkelstein, Shopify's President and Jeff Hofmeister, our CFO, are with us today. After their prepared remarks, we will open it up for your questions. We will make forward looking statements on our call today that are based on assumptions and therefore subject to risks and uncertainties that could cause actual results to differ materially from those projected. We undertake no obligation to update these statements except as required by law.

Operator

You can read about these assumptions, risks and uncertainties in our press release this morning as well as in our filings with the U. S. And Canadian regulators. We'll also speak to adjusted financial measures, which are non GAAP and not a substitute for GAAP financial measures. Reconciliations between the two are in the tables at the end of our press release.

Operator

And finally, we report in U. S. Dollars, so all amounts discussed today are in U. S. Dollars unless otherwise indicated.

Operator

With that, I'll turn the call over to Harley.

Speaker 1

Thanks, Carrie, and good morning, everyone. The start of 2024 has been very strong for Shopify with more and more merchants thriving on our platform. This is the strongest version of Shopify yet. We're helping millions of merchants around the world to both start and scale their businesses. For 4 straight quarters, we have demonstrated our ability to drive results at scale, growing revenue over 25 percent excluding logistics.

Speaker 1

And as we have proven over the last 2 decades, the more hard problems we solve for merchants, the more we add to our flywheel and the better off commerce is for everyone today, tomorrow, and for many years to come. We've talked a lot about this new shape of Shopify and how it's enabling us to drive greater growth and profitability at a larger scale. And it's working. The penetration of payments is on the rise. We're making significant strides in our offline and enterprise sectors.

Speaker 1

Our efforts towards international growth are yielding positive results and our attach rate is expanding. Our operating discipline has been a key factor in the success, ensuring that we maintain efficiency, invest from our position of strength, and deliver value at every turn. Shopify has always been high volume, high velocity when it comes to building and shipping products. In the span of just 2 years, we've rolled out more than 400 new features and updates to our platform, setting a pace that demonstrates our leadership in building for the future. In that time, we've launched what we call additions twice a year, changing how we present and unveil Shopify's progress.

Speaker 1

These biannual moments have not only increased engagement, product adoption, and visibility with our merchants and partners, but also reinforced our leadership in commerce. In fact, in our recent q one edition, 62% of businesses who installed Shopify subscriptions had never previously installed a subscription app on Shopify, demonstrating the impact these key storytelling moments can have on driving adoption. We're dedicated to continually creating great software that allows brands to start and scale, finding their desired features quickly and intuitively as if each feature had been integrated from the start. From foundational elements like expansion of variant limits to 2,000 and the rollout of our web performance dashboard, which can improve a storage search rankings and boost conversion to new AI enabled editing tools and within point of sale, the launch of email capture at offline checkout, we are relentlessly working to reduce friction and make it easier for merchants to run and manage their business. Our additions have become key milestones for Shopify and the innovation engine we are powering at scale, not only extending our reach to a broader audience, but also redefining how our ecosystem engages and builds with us.

Speaker 1

Touching briefly on AI, our unique position enables us to tap into the immense potential of AI for entrepreneurship and our merchants. Currently, the most practical applications of AI are found in tools that simplify business operations and enhance productivity, all of which we've been developing deeper capabilities with our AI product suite, Shopify Magic. However, we also firmly believe that we're just scratching the surface of what's possible as we're still in the nascent stages of understanding the vast potential that AI hold for businesses and commerce. Launched over a decade ago, our most scaled product is Shopify Payments. Its GMV penetration has steadily increased, reaching 58% in 2023 with Q1 achieving 60% GMV penetration.

Speaker 1

We expect it to continue to be a key contributor to our growth moving ahead. Our seamless integrated payment solution continues to be a key gateway for other product offerings like capital, installments, and Shop Pay, the world's highest converting accelerated checkout. In Q1, Shop Pay increased 56%, processing $14,000,000,000 in GMV and accounting for 39% of our gross payments volume as it continues to be the preferred choice for consumers seeking a fast, secure, and hassle free checkout. Ensuring that these checkouts are fast loading, secure, and compliant can be complex, which is why Shopify works to make it simple. At Shopify, we stay ahead of what's next for our merchants.

Speaker 1

We inherently build in potential updates to compliance, including the latest PCI security standards for payments so that merchants will be compliant with no additional work required. Shopify payments and our accelerated checkout will continue to play a vital role in the expansion of our unified commerce platform. As we continue to improve our features and global integrations and expand our offline and enterprise segments, we anticipate increased growth and adoption. This will be partially driven by the new avenues and flexibility provided by our commerce components offering. Notably, the international acclaimed fashion brand Coach recently committed to join Shopify via Commerce Components, intending to allow Shop Pay off platform across all of their US and Canada outlet businesses in the coming months.

Speaker 1

This mix of composability, reliability, and speed will further solidify the position of Shopify Payments as a crucial tool for merchants with Shop Pay continuing to become the go to choice for quick, secure, and seamless checkout at scale. Moving to our channels and growth drivers. More merchants are leveraging the value of Shopify point of sale, a true omnichannel solution, as the number of locations using our new point of sale Pro increased substantially over the prior year. Key feature enhancements like draft order functionality and fully customizable printed POS receipts continue to advance our offering. As a result, more merchants, especially large complex multi location merchants, are coming to Shopify.

Speaker 1

We saw location growth of 52% in the quarter for merchants with 20 or more locations. Our increased investments in performance marketing for Shopify point of sale, as well as experimenting with other acquisition tactics are yielding positive results. For example, Frank and Oak, a Montreal born apparel brand launched our point of sale in more than a dozen of the retail locations in this past quarter as did Michigan based food company, Cherry Republic. In Q1, we saw growth across merchants, locations, and geographies supporting our 32% offline GMV growth year over year as we continue to gain share. Moving to B2B, Shopify has been making significant strides with Q1 B2B GMV growing over 130% year over year after doubling in 2023.

Speaker 1

B2b merchants are loving the power of self serve purchasing by customers with a 7 x increase in the number of orders coming in through the online store than a year ago. So why does this matter? Well, it means that there are fewer manual orders having to be entered by merchants using draft orders, which gives merchants back the value of time to focus on winning new business. B2B represents a significant growth opportunity for Shopify, allowing us to reach new verticals and cater to merchants focus on B2B transactions. We understand the specific needs of b2b businesses and are continually refining our platform to address those needs and boost efficiency and growth.

Speaker 1

For example, we've made it easier for existing customers who previously managed b2b buyers through their DTC storefront and third party apps to move their entire wholesale business to our b2b solution, a key feature for Plus merchants. Further validation of just how competitive our b2b offering is, 2 days ago, Forrester's 2024 B2B Commerce Platform Wave Evaluation came out and Shopify was placed in the leader category. This is our first appearance on a top 2 enterprise validation report for b2b and a clear signal that Shopify is increasingly becoming a leader in unified commerce for online, offline, b2b and everywhere in between. Moving to international, q1 international GMV growth outpaced North America with continued strength in Europe posting Q1 GMV of 38%, marking our 3rd consecutive quarter of GMV growth above 35%. With international making up less than 30% of our revenue base last year, the opportunity remains significant for us to equip merchants with the tools to make selling globally as easy as selling locally.

Speaker 1

Now to do this, we are laser focused on building products and tools that cater to the unique needs and preferences of our international merchants. This quarter, we continued to make headway on our localization efforts in international markets with tools like shipping localized brochures in Japan, Spain, and Italy, helping our merchants ensure a tailored experience and expand their reach. We've also been working to get more of our products into more countries. For example, in Q1, we successfully launched our point of sale Go and point of sale terminal in Australia, further increasing the onramps into Shopify in this key market. Enabling merchants to sell cross border to buyers anywhere in the world has been a key focus for us.

Speaker 1

In Q1, we saw 70% increase in our Markets product over last year, which makes it easy for merchants to sell in local currencies. We are further simplifying international expansion with Markets Pro, our native all in one cross border merchant of record offering, which became generally accessible in the US in September of 2023. Brands are leveraging Markets Pro to enter global markets within days and see immediate increases in their global sales. Take Chicago based apparel company, SuitShop, which grew international orders by 600% since adopting Markets Pro or New York based skincare brand, Beekman 1802, which experienced a 137% international sales growth in 6 months. And with cross border GMV up 15% in q1, representing roughly 14% of total GMV, we will continue to enable greater cross border transactions for our merchants.

Speaker 1

As we mentioned on the last call, we continue to aggressively pursue enterprise brands in 2024, and we are seeing results. Whether it was key events like NRF and ShopTalk, our engagements with the larger brands are escalating every single quarter, with our plus and enterprise GMV growth continuing to a pace overall GMV growth. Additionally, following our leadership rankings in IDC and Gartner last year, an independent study recently validated that Shopify's total cost of ownership is up to 36% better than competitors in the enterprise space. This study proves that our unified commerce platform offers exceptional value and cost savings that only Shopify can offer. And in turn, we pass on the economies of scale we capture to our merchants, saving them money.

Speaker 1

What we are hearing from our conversations with enterprise level brands is that there are really 2 primary reasons that are driving their decision to move to Shopify. 1st is the exceptional value of Shopify, the powerful and reliable infrastructure and the cutting edge products that offer composability and choice, making the total cost of ownership hard to pass up. And second, Shopify's core value proposition of innovation, scale, and ease of launch. Let me dive into that last point about ease of launch as it's really important. While Shopify moves fast and certainly faster than the competition, making the decision to replatform is incredibly hard and larger brands can typically take anywhere from 12 to 18 months to completely migrate over.

Speaker 1

But that is not always the case, especially when it comes to Shopify. Takeoverstock.com, the well known online discount retailer. We had them up and running in under 100 days, which considering the size and complexity is nothing short of amazing. That's what we do at Shopify. On the flip side, we recently signed BarkBox, a leading subscription service for dog products with over 2,000,000 subscribers.

Speaker 1

They recently made a decision to migrate all of their business to Shopify. Their debut in our platform is anticipated for 2025, and we have the largest subscription merchant to join Shopify to date. While timelines to market vary, the main point is that we are winning businesses and migrations with larger, more complex brands. The launch of these brands and the work we are doing today is building a sustainable foundation that will continue to deliver growth for years to come. Beyond the 2 brands I just mentioned, we are seeing more high volume merchants sign up and launch with Shopify across the board, adding more companies across verticals, industries, and geographies to further energize our flywheel.

Speaker 1

Brands like consumer packaged good companies Harry's and Pretty Litter, fashion apparel brands like Laura Canada and Intersports, fitness and wellness companies Juice Plus, Balance of Nature and Soul Cycle, home goods retailer Rugs USA, consumer electronics company, Skullcandy, manufacturer of cleaning equipment, Karcher, health and beauty brand, fragrancenet.com, and celebrity brands like Serena Williams' beauty brand Wynn Beauty, Beyonce's hair care brand Sacred, and Dwayne The Rock Johnson's skincare line Papatouille. The past years show that we can cater to both startups and large companies, and we continue to invest in both to expand our merchant base. Our business model focuses on accelerating the success of our merchants and driving long term value rather than short term gains. We are a product led company and we will invest in those products and strategies that ultimately offer greater value for our merchants and thereby for Shopify. We think about marketing the same way we think about products.

Speaker 1

Build great solutions, use the best internally developed and externally available tools, drive decisions through data, and be world class. Our goal is to always get the most out of every existing channel up to our guardrail limits, and continually find and experiment with new channels. That is what we build our tools and our AI models to do, and we're using them to create some incredibly compelling opportunities. Let me give you a very recent example. At the end of last year and early into January, we drove significant efficiency improvements in one of our primary channels in performance marketing.

Speaker 1

Our teams have created and leveraged advanced models using AI and machine learning, which now allows us to target our audiences with unprecedented precision. Using these models and strategies, we drove nearly a 130% increase in merchant ads within our primary marketing channel from Q4 to Q1 while still remaining squarely within our payback guardrails. Similar to how we build products, we continually assess emerging technology and how we can leverage them to improve our own tools. We are also advancing our operational rigor with our marketing data team using our tools to connect data inspections at a faster velocity and more granular level than ever before. This agility allows us to quickly seize opportunities and boldly move forward when others may hesitate.

Speaker 1

These are 2 of our Shopify wide principles, agility and finding the unobvious opportunities, leaning to those opportunities when others pull back even when and often especially because to others, they may appear unobvious. And we know it's working. Back in q3 2022, as we mentioned in our July earnings that year, we began a wave of new marketing tool production and tightened our payback guardrails even further. Our initiatives have successfully driven significant improvements in both new merchant acquisition and CAC in core performance marketing, our largest component of marketing investment. Comparing q3 2022 to q1 2024, new merchant acquisition has grown 180%, while CAC has improved almost 60%.

Speaker 1

You can see why we're investing heavily and why we feel confident in our future and our growth in 2025 beyond. You should expect us to approach every quarter with the same mental model, testing and opportunistically investing into the areas where we know it will contribute well to our growth and stay within our guardrails. We intend to continue spending when marketing opportunities are within an average 18 month payback period, which we are finding a lot of right now. Along with increasingly supporting longer term initiatives such as expanding into international, enterprise, and point of sale. Right now, you are seeing the strongest version of Shopify in our history, and we see an excellent opportunity to further our lead in our established products and fuel the strong momentum of our emerging products.

Speaker 1

Today, we are building an even stronger Shopify. We know our team is one of our most valuable assets. And given that it makes up over half of our cost base, we believe we've architected ourselves to be faster and more agile, which has enabled us to consistently deliver 25% revenue growth excluding logistics, all while keeping our headcount flat for 3 straight quarters. More importantly, because of the structure and the automation we have worked to put in place, we think we can continue to operate against very limited headcount growth, while achieving a continued combination of consistent top line growth and profitability. As Kaz mentioned at our Investor Day in December, over the past 18 months, we've committed significant effort into building efficient infrastructure and systems which are instrumental in streamlining our work and maintaining our high velocity product releases.

Speaker 1

We do this through our Shopify operating system, the foundation for every role and purpose at Shopify that uses data to help tell us how many resources we need for any project and the skill set or craft needed for the project. Essentially, these systems and this infrastructure act as catalysts enabling us to operate with increased efficiency and speed. So as we create a crafter's paradise empowering teams to pursue their passions while having an incredible impact on our mission, we are doing it in a way that optimizes our talent and ensures we continue to make the most important thing, the most important thing. To close, we are proud of the strides we've made in Q1 and the execution we continue to deliver consistently quarter over quarter. The strength of our business model, the commitment of our team, and our unwavering focus on serving our merchants has positioned us to lean into the opportunities we see ahead and invest responsibly to sustain our long term growth objectives.

Speaker 1

The best companies are built this way, staying grounded in their reason for being and committed to their mission. For Shopify, our team's dedication coupled with our evolved marketing strategy is reshaping the company and moving us forward. We look forward to sharing our journey with you in the quarters to come. And with that, let me turn the call over to Jeff.

Speaker 2

Thanks, Harley. We have started off 2024 incredibly strong, building on our momentum from 2023. Let's launch into our Q1 results. GMV in Q1 was $60,900,000,000 up 23% year over year. The strong Q1 GMV was driven by same store sales growth of our existing merchants, continued growth in our merchant base globally, strength in EMEA which grew 38% year over year from both strong same store sales growth from our existing merchant base and new merchant acquisition with same store sales growth being the slightly larger contributor this quarter.

Speaker 2

And finally, 32% growth year over year in our offline business, driven primarily by larger retailers joining the platform. Revenue for the Q1 was 1,900,000,000 up 23% year over year, which equates to 29% year over year growth when excluding the Logistics businesses. This represents the 4th consecutive quarter that our revenue growth has been greater than 25% on an organic basis, excluding Logistics. The key drivers of this growth were the GMV strength just discussed, growth in subscription solutions revenue from both new merchant growth and pricing increases on standard plans and lastly, increased payments penetration, which hit 60% for Q1. Q1 Merchant Solutions revenue was 1,400,000,000 increasing 20% year over year, fueled by growth in GMV, continued penetration of Shopify Payments, continued growth of our scaled products, most notably markets, and growing adoption of our emerging products, including installments and ShopCash.

Speaker 2

Those contributors were partially offset by the absence of the logistics business. 36,200,000,000 of GMV was processed on Shopify Payments in the Q1, 32% higher than in the Q1 of 2023. The penetration rate of Shopify payments as a percentage of GMV was 60% compared to 56% in Q1 of 2023. Several factors powered the quarter's higher gross payments volume compared to the prior year, including the strong performance of those merchants utilizing Shopify Payments, an increasing percentage of which are Shopify Plus more merchants across the globe adopting payments greater penetration of Shop Pay, which was 39% of GPV in the quarter, and continued growth of our point of sale solution. These items were partially offset by the continued strength of our business in Europe, which was a larger percentage of GMV but where we have a lower GPV penetration than North America.

Speaker 2

Subscription Solutions revenue was $511,000,000 up 34% over Q1 of 2023, with the 2 largest drivers being the impact from the pricing increases of our standard plans, which went into effect for existing merchants in the Q2 of 2023 and the growth in the number of merchants. These two factors were roughly equally balanced contributors. An increase in revenues from variable platform fees was also a contributor to the quarter. As a reminder, existing Plus merchants had until the end of April to commit to their existing rates or move to a new pricing plan. As of today, the majority of our existing Plus merchants have chosen to commit to 3 year contracts at existing 2023 rates, a clear testament to the exceptional value that we provide and the trust and confidence our merchants place in us to consistently deliver the solutions they need for their success.

Speaker 2

We expect more of the financial impact from these changes to occur in the second half of the year. We are not anticipating as much of a benefit from this pricing change as we did from the changes to standard pricing in 2023. MRR was $151,000,000 up 32% year over year. We saw growth year over year in MRR across each of standard, Plus and offline point of sale. The strength stem from increases in the number of merchants in each of these three categories combined with, for Plus, growth from both new Shopify merchants joining and existing merchants upgrading from one of our standard plans of Plus, with Plus representing 32% of MRR for Q1 of this year.

Speaker 2

You should expect the Plus pricing changes to have more of an impact on our Q2 MRR as existing Plus merchants did not have to commit until after the end of Q1. For point of sale MRR, which was up 50% year over year, growth was driven by improvements in our go to market strategy and our new retail plan. And for standard, the pricing change that we implemented last year. On a sequential quarter over quarter basis, MRR increased in plus, standard and point of sale, primarily from growth in the number of merchants in each of these groups. It is important to note we refined our MRR calculation for standard.

Speaker 2

We adjusted how we factor in merchants transitioning from a paid trial to full price status. Previously, we reflected in MRR the full price plan when the merchants paid trial ended but before the first payment was received. Now, we do not capture an MRR of the change in the pricing until after we have received the first full price payment. We believe this approach better reflects the way we look at our business. The change does not impact revenue.

Speaker 2

In Q1, our attach rate was 3.06%, up from 3.04% in Q1 of 2023. Key drivers of attach rate expansion in the quarter were the continued gains in GPV penetration and higher subscription revenues largely offset by the Logistics business in the prior year and lower non cash revenues from strategic partnerships. Moving to gross profit. Gross profit was $957,000,000 for the quarter, up 33% year over year. Gross margin for subscription solutions was 81.4% compared to 78.0% in Q1 of 2023.

Speaker 2

The increase stems from pricing changes on standard plans and, to a lesser extent, continued support and hosting efficiencies. Gross margin for merchant solutions was 40.1% compared to 37.2% in Q1 of 2023. Our improvement in gross margin for merchant solutions was primarily due to the benefit from the absence of logistics, which was dilutive to margin. When excluding the impact of logistics, our merchant solutions gross margin was down year over year, primarily from lower non cash revenues from certain partnerships and the continued growth of our lower margin Shopify payments business with these impacts partially offset by growth in products like ShopCash and installments. This brings our overall Q1 gross margin to 51.4% compared to 47.5% in the prior year.

Speaker 2

Operating expenses were $871,000,000 for the quarter, in line with our expectations and representing 47% of revenue. Compared to Q1 of 2023, operating expenses of Q1 2024 were down 4%. The decline year over year was primarily due to the sale of the logistics business and lower headcount partially offset by increases in marketing spend. I know many of you look at operating expenses both pre and post stock based comp. OpEx excluding SBC and related payroll taxes or adjusted OpEx for the quarter was 41% of revenue compared to 51% of revenues in Q1 2023.

Speaker 2

We continue to remain disciplined on headcount with total headcount remaining essentially flat for the past 3 quarters, all while maintaining and in fact accelerating our product innovation capabilities and continuing the top line momentum of our business. How we leverage AI internally is an important element of how we are able to do that. And as an example, let's talk about how we are using AI and merchant support. Couple of data points for you. During Q1, over half of our merchant support interactions were assisted with AI and often fully resolved with the help of AI.

Speaker 2

AI has enabled 20 fourseven live support in 8 additional languages that previously were offered only certain hours of the day. We have significantly enhanced the merchant experience. The average duration of support interactions has decreased, and the introduction of AI has helped reduce the reluctance that some merchants previously had towards asking questions that they might perceive as trivial or naive. Additionally, our support staff has experienced a significant reduction in the amount of toil that is part of their jobs. We are improving the merchant support process and achieving much greater efficiency than ever before.

Speaker 2

Moving to operating income. For the quarter, operating income was $86,000,000 or approximately 5% of revenue compared to an operating loss of $193,000,000 in Q1 of 2023. Stock based compensation for Q1 was $111,000,000 and capital expenditures were $6,000,000 for the quarter. Free cash flow was 232,000,000 or 12 percent of revenue, doubling as a percentage of revenue versus Q1 2023 free cash flow margin of 6%. Turning to our balance sheet, our cash and marketable securities balance was $5,200,000,000 as of March 31st and we had a net cash position of 4 $300,000,000 after consideration of the outstanding convertible notes.

Speaker 2

Before turning to our outlook, a few comments regarding the broader economy and the macroeconomic assumptions that underpin our Q2 expectations. We see consumer spend in North America remaining resilient, but we have factored in headwinds related to FX from the strong U. S. Dollar and some softness in European consumer spending in our Q2 outlook. We have and expect to continue to outperform the e commerce growth rates in North America and Europe.

Speaker 2

We otherwise assume that the macroeconomic environment remains consistent with current conditions. Keeping all this in mind, let's now turn to outlook. Our expectations for the Q2 of 2024 are as follows. First on revenue, We expect Q2 year over year revenue growth to be in the high teens on a GAAP basis, which equates to a year over year growth rate in the low to mid 20s when excluding the 300 to 400 basis point impact from the sale of our logistics business. An important dynamic to highlight is the impact of the standard and Plus pricing changes and how they affect our growth rate for Q2 versus Q1.

Speaker 2

The impacts of the pricing changes in standard and plus will have a smaller combined benefit in Q2 versus Q1. In Q2, we begin to lap the initial pricing changes on our standard plans that went into effect in April of 2023, resulting in a headwind to our revenue growth quarter over quarter. While the Plus pricing billing cycle went into effect today for those existing merchants who did not sign up for the 3 year contract, this uplift is expected to be minimal in Q2 given both the mid quarter timing of the change and the fact that the majority of our merchants did choose to opt into 3 year contracts at their existing 2023 price. Q2 will simply be a quarter where the lapping effect of the standard plan changes exceeds the initial benefit of the Plus pricing changes. We remain resolutely confident in the great products and go to market initiatives fueling our continuous growth and our ability to further strengthen our position as a leader in unified commerce.

Speaker 2

We expect Q2 to be a continuation of our strong momentum. Q2 gross margin is expected to be down approximately 50 basis points from Q1 of 2024. The primary drivers of the decline quarter over quarter are the expected growth of our lower margin payments business and lower revenue contribution from a high margin non cash partnership revenue agreement that we'll have fully amortized. Offsetting these factors are the expected positive impacts from the Standard and Plus pricing changes that I just referenced above and the benefit from shortening our trial length from 3 months down to 1 month. Turning to operating expenses.

Speaker 2

We believe that our Q2 operating expense dollars on a GAAP basis will be up at a low to mid single digit percentage rate compared to our Q1 operating expenses of 871,000,000 As a percentage of revenue, we expect our Q2 GAAP operating expense dollars to be approximately 45% to 46% implying a decrease of 100 to 200 basis points versus Q1. I previously have not been guiding toward operating expense as a percentage of revenue. Q2 will mark a full year since we began to operate in the new fitter, faster shape of Shopify as well as the sale of the majority of our logistics businesses. Given these changes, the year over year comparability of operating expenses has been less tallying over the past year. Hence why I've been talking about sequential changes to OpEx dollars.

Speaker 2

Going forward, I plan to talk about operating expenses as a percentage of our revenue as it better aligns with our goal of striking the optimal balance between growth and operational leverage to deliver improving profitability over time. For this quarter, I wanted to provide you both metrics. For the Q2, the 2 primary drivers of the operating expense dollar increase over Q1 are marketing spend and our Summit event, which will happen at the end of June, with Summit being the primary driver of the increase. Summit is our annual event where we engage in a collaborative week dedicated to aligning on the bold ideas that we have as a company, a spotlight on our mission, our product roadmap, and the mental models that we are using to build incredible things. We consider it a critical week for our product development efforts, company culture, and work with external developers.

Speaker 2

This will be our 1st completely in person summit since 2018 and everyone is really looking forward to it. We highly value and remain committed to our remote first culture and concurrently believe that getting teams together periodically is a critical load bearing element that enables our remote first culture to thrive. This year's summit will be aggregated into one event what in other years is multiple discrete events, including our 3 day internal Hack Day event where we ask our teams to start new projects. Our Hack Days have kick started many key products and features like point of sale and the Shop app. This week's work also includes a series of events for our external development partners, additions.

Speaker 2

Dev, which includes hands on technical walk throughs and immersive workshops. Additions. Dev gives us an opportunity to share our vision with our developer partners and get external feedback on our products and roadmap. It is one of the most highly anticipated events for developers within the Shopify ecosystem, both internal and external, and we consider it an investment in our team, our product roadmap, and our partners. Regarding marketing, Harley shared with you some insights into our thinking and some of our recent successes there.

Speaker 2

We intend to continue to invest when opportunities are within an average 18 month payback period, and we are finding a lot of them right now, as well as supporting longer term initiatives such as international, enterprise and point of sale. Moving to stock based compensation. Q2 SBC is expected to be 120,000,000 and q2 capital expenditures 5,000,000. Finally, on free cash flow. For Q2, we expect our free cash flow margin to be similar to Q1 of 2024.

Speaker 2

We have now delivered 3 consecutive quarters of double digit free cash flow margin with no expectation for this trend to change. In summary, Q1 was a very strong start to the year. We continue to deliver on the product initiatives that we have laid out. Our merchants are performing well and we continue to expand the value that we can provide our merchants. We are making key investments in our future and continuing to build an even stronger Shopify, all while delivering a compelling mix of both growth and profitability.

Speaker 2

With that, I'll now turn the call back over to Carrie for your questions.

Operator

We will now open the call for your questions. Please use the raise hand feature in Zoom to ask your question. Our first question comes from Trevor Young at Barclays.

Speaker 3

Great. Thanks. Just on the core standard MROR only up slightly Q on Q. Can you just give us some color on why that was up maybe a smaller amount that we would have expected seasonally? Is that just a definitional change or is there something going on, just in terms of merchant demand?

Speaker 2

Yeah. No, that's just a definitional change. It would have been up 5% if you look at it in terms of Q4 to Q1. And so it's, it's, it's just a function of that change. The merchant acquisition engine overall is doing really, really well right now.

Speaker 2

So there's nothing else to read into that.

Operator

Okay. Thank you. Our next question will come from Matt Code at Autonomous. Matt, are you there?

Speaker 3

I am sorry about they're increasing again at a pretty fast clip. You guys touched on that a little bit in your opening remarks. I kind of just wanted to get some incremental color on how that's translating into merchant and bookings growth. And then any commentary that you could provide on the 2024 cohort and how that's looking compared to 2023 would be helpful.

Speaker 2

Yes, I think from a sales and marketing perspective, and let's just talk a little bit in terms of how we think about our margins overall. I mean, our sales and marketing, as Harley talked about in the broader call, is going very, very well right now in terms of some of the things we've been doing recently to improve the tools and the methodologies we're using. And Harley talked through some of those results, not only over the past few quarters, as well as some things we've done over the past few months. As it relates to margins specifically in terms of how we think about it, I'd go back to what we talked about in terms of free cash flow margins and the guidance I gave there. We are let's effectively start with what we said as it relates to Q1 results and then obviously Q2.

Speaker 2

Q1, we did 12% free cash flow margins on 29% pro form a revenue growth. I consider that a strong result. And that also gets into an uptick from Q1. We had expected an uptick from Q1 and Q2 in terms of margin. Q1 outperformed, which is great.

Speaker 2

We did as we talked through some of the things that Harley mentioned in his script around the payback periods and kind of when this is going to hit our top line. That's a key piece in terms of how you think about the merchant acquisition engine. But also going back to just how we think about the margins. Our guidance for Q2 points to the free cash flow margins being similar to 12% that we achieved in Q1, and that is combined with pro form a revenue growth in the low to mid-20s. So the business can deliver both growth and margins all while we are concurrently creating and leading into opportunities that enhance our growth.

Speaker 2

So we feel really good about the strength of this business because it allows us to accomplish all 3. And this marketing spend for us is an investment in our future and continuing to do all the things, which, again, we think will continue to strengthen this business for the long term.

Speaker 1

And, Matt, let me just take a moment just on the types of merchants that are coming to Shopify because that is really important to understand. You know, historically, I think it was fairly well known that in the SMB direct to consumer segment, we were we were winning these merchants. But remember, not only do we continue to win those merchants, but now we're seeing different types of merchants, too. I mean, you know, there's some talk around the state of the consumer. We think the consumer remains resilient.

Speaker 1

We're seeing consumers buying their favorite brands they love and feel affinity to. Those brands are on Shopify. But we also have other brands that have recently joined that are, you know, more or sorry, less discretionary. I mean, FIGS, for example, are in hospitals all over the country. Heinz, Nestle Staples, BarkBox, ButcherBox.

Speaker 1

These are less discretionary brands also coming to Shopify. When you add to that new brands that are coming for things like b to b, for example, which is growing, is growing beautifully in in in our in our view and will continue to grow a huge opportunity there or international merchants. You're seeing all these different on ramps into Shopify all working really, really well. Now to Jeff's point around, you know, the, the spend, one thing that's important to understand is we think about marketing the same way we think about products. We build great solutions.

Speaker 1

We use the best internally developed tools and we drive decisions through data and we can be agile at times and at times that that may seem countercyclical. But what it really does is it means we can have we can we can drive sustained top line growth and be profitable. But all these different growth drivers, all these different on ramps lead to a much stronger business long term with a variety of very very strong different types of merchants

Operator

Mark, are you there? Okay. We will put Mark back in the queue. Let's go instead to

Speaker 4

I'm here.

Operator

Oh, there you are. Okay. Great. Mark, go ahead.

Speaker 5

Sorry about that, Carrie.

Speaker 4

Thought I

Speaker 5

hit it. Harley, maybe just picking up on that last point. You talked a little bit about vertical expansion there on the merchant ad component, but maybe if you could talk about geo and sort of where you're seeing merchant adds from a geo perspective, sort of what the strategy is there and how that payback period, I guess, fits into that 18 months? Is it higher in U. S.

Speaker 5

Versus some of these other geos? Is that sort of an average 18 month payback? If you look across geos, that'd be helpful. And then just one other quick one, if I could, just in terms of your audience scale, just in terms of advertising scale broadly, just trying to get a sense of how your audience target numbers will look this year, scaling relative to last year. Thank you.

Speaker 1

Yes. Let me start, Mark with international. I mean, Shopify is no longer just for small business in North America. We are seeing great, really strong revenue growth across channels, cross sell, regional, and and q one international GMV growth outpaced North America. In fact, in particular, Europe continues to lead our growth outside North America.

Speaker 1

I think qqone GMV growth was was, like, 38% in that region. That's the 3rd consecutive quarter of growth above 35 percent there. So there's a lot there's a lot of opportunity there. I think we've captured less than 1% market share in global retail sales even as our product and geographies have expanded. You know, if you go back to 2015, we had 5 products in 4 countries.

Speaker 1

Today, we have more than 20 products in more than 30 countries just on the on the merchant solution side. We have this massive opportunity ahead, with about a $380,000,000,000 you know, market opportunity when you just focus on our core geographies and where we operate today which means we are significantly underpenetrated and in particular on the product you know expansion side localization of products matters commercial initiatives matter. That means working with partners, working with app developers, working with large SI's on the ground in these places. That really matters, but I think we will continue to focus on the success we're seeing in Europe, and and there's no reason for that to be slowing down. And then, obviously, APAC and LATAM also provide some really incredible opportunities there.

Speaker 1

Let me also talk quickly about audiences, because I I think it's it's important. Obviously, we've been talking about advertising generally, on Shopify, but but audiences in particular is is one that, you know, we're we're especially proud of. Look. This thing launched in 2022 May. It's now helping merchants get better results from the digital ads.

Speaker 1

The algorithms that this thing is is getting better at every day helps with finding high end 10 customers. And in some cases, we are leading we are seeing this, lead up to 50% CAC improvements. So it is really important. It's also a key reason why merchants choose to upgrade to Plus. We're now experimenting more.

Speaker 1

We just launched a free 45 day trial in April. Some merchants who are not on Shopify Plus can actually experiment with it. Of course, the goal to get them the upgrade, but also get them to start using it. And then just in January, in the winter edition, we we talked about stronger retargeting and benchmarks for ads, retarget twice as many potential buyers with much better custom retargeting boost lists, new benchmarks for measuring ad performance. The audience's product is something that we're really proud of, and I think you'll see us continue to double down on it.

Speaker 1

But advertising in general, I think what differentiates Shopify is our ability to interpret data, experiment, and then lean into where we see these opportunities. Everything I referenced in my prepared remarks speaks, I think, to to to our desire to be world class in every aspect of our business, including marketing for ourselves and helping our merchants with marketing and audiences is a great example of that. The other one, of course, is shop campaigns, which previously known as shop cash offers. Very early stage of experimenting, But we're already seeing merchants and incredible brands use it and and and and find increased revenue through much higher visibility, much better conversions and again the great part about things like audiences and shop campaigns is if you want to leverage these things as a brand retailer merchant you have to be on Shopify.

Operator

Thanks Mark. Our next question will come from Andrew Boone at JMP Securities.

Speaker 6

Thanks so much for taking my question. Jeff, can you talk about the reaction to Plus price increases? And you laid out 2Q pretty clearly, but how do we think about that flowing through the P and L in the back half of the year? Thanks so much.

Speaker 2

Yes. Thanks, Andrew. A couple of things I mentioned on the call and then a couple of additional points. I did mention on the prepared remarks earlier that we, we've had a majority of the Plus merchants commit to 3 year contracts, which for us is really a testimony to them at all the value we provide and saying, this is something that I want to continue. This is a platform.

Speaker 2

This is a set of tools I want to continue to work with and commit to for a multiyear period, which is, which obviously is a great testimony to what we've been doing. As you know, similar to what we saw on the standard pricing changes, it's going to hit MRR first, right? So we'll hit MRR in Q2 because today is essentially today, this very day, in fact, is the 1st day of the billing cycle. And so it will hit MRR in Q2. It really won't hit revenue, and obviously, therefore, margins really until mostly in Q3.

Speaker 2

So this will be a little bit more of back half phenomenon than anything else. And it will track pretty similar just in terms of timing because we implemented both of these changes, the standard and the plus at pretty much the same time of the year. So it will track in a similar manner. But again, just given the fact that the majority of the plus merchants have opted into 3 year contracts, I don't think it will have as big of an impact as Standard did for us last year.

Operator

Okay. Thank you for your question. Our next question comes from Mark Mahaney at Evercore ISI.

Speaker 4

Ian Peterson. Hi, this is Ian Peterson on for Mark. Can you help us unpack the Q2 guide a little bit more and the puts and takes in your high teens year over year revenue guide? How big is the FX headwind embedded in the guide? And how should we think about the balance between subscription versus merchant solutions in the quarter, given the price increases flowing through more enterprise customers coming online?

Speaker 4

Thanks.

Speaker 2

Yes. I'll go ahead and start on that one. Thanks, Ian. So reminder that and I want to go back to this is the largest impact. I mentioned this in my comments earlier.

Speaker 2

The largest impact in comparison between Q1 and Q2 growth rates is this dynamic of the pricing changes. And you really have Q2s this quarter where effectively the year over year lift of the standard plan pricing changes is waning before you really get the ramp in terms of what we're seeing on the plus pricing and before that's really kicked in. That is the biggest driver. The other driver and really when you take that in isolation, don't forget, obviously, all the great things that we're doing in terms of what we're seeing, Harley alluded to this, in terms of the strength of all of other products. The merchant additions are strong across all of standard plus and point of sale, as I talked about, as it relates to MRR numbers, payments, enterprise plus point of sale, B2B, they're all going really, really well.

Speaker 2

So those are the key takeaways. I did, obviously, as it relates to some of the broader economic factors that I mentioned in my comments earlier, there is some strength, there is some impact from the strengthening of the US dollar. There is also actually, when you look at the Q1 growth rate, that had a year over year impact from leap year, which is roughly just think about the number of days in a quarter is roughly a 100 basis points tailwind to the growth rate. So if you want to quote normalize Q1 growth rates, that's something to keep in mind. And then Europe and most specifically the UK, where we are seeing some economic slowdown, as I mentioned earlier.

Speaker 2

But please do and keep this in perspective that as you go back to our annual report last year, you noted that we mentioned for 2023, EMEA as a whole was 18% of revenues for the year. And the UK is just one piece of that. And we've obviously and Harley mentioned it just a few moments ago, we've obviously been talking in the past few quarters about the growth rates in the high 30s for EMEA. So we have been doing exceptionally well there. And we expect to continue to outgrow the market, not only in Europe, but also more importantly, North America.

Speaker 2

So, it is this pricing change impact, which is the biggest factor for Q2. And again, I think our merchant acquisition engine and our product suite are performing really well. So we feel good about the strength of the business right now.

Operator

Thank you for your question. Our next question will come from Michael Morton at MoffettNathanson.

Speaker 7

Good morning. Thank you for the question. The number one question we get from investors is the impact that the growth in enterprise will have on the attach rate. It's just really tricky to try to forecast it from the outside and probably not growing as quickly as some people might expect at the moment. Would just love to to hear some more about the moving parts behind this as you see success in the enterprise and how investors should think about the attach rate going forward.

Speaker 7

Thank you.

Speaker 1

Hey, Michael. I'll take that question. So first and foremost, enterprise is really continuing to get some traction here. The way that we think about it is that there are a bunch of different ways that very large enterprises can use Shopify. And not every one of them wants, you know, someone headless, and they can use Hydrogen or else and also Remix.

Speaker 1

Someone plus this one size fits all out of the box. And those that don't want it out of the box, we have CSS as well. But we're now offering something for every enterprise level brand that takes all the value of Plus and wraps into the needs of a very complex high volume brands. You know, I mentioned, Everlane previously. I mentioned Coach on the call today.

Speaker 1

We're seeing more of these brands that historically didn't necessarily look to Shopify come to us now to take one component. We believe over time they will take more of those components. Now the the product attachment is really important to us because it's a proxy for the value we're adding from all the products that we have whether it's something like capital or it's payments or any of the other, point of sale for example, any of the other solutions that we think are really important for merchants to be utilizing to to build their business. But in the case of enterprise in particular I think the reason that we're you're seeing Overstock and BarkBox and Innersport and Skullcandy all these brands coming to us at this increased clip is because there's this is by far the best product and the total cost of ownership we just had an independent study validate this the total cost of ownership for Shopify's enterprise offering is 36% better than competitors. That is unbelievable.

Speaker 1

I mean, the value to to cost ratio is so far on the side of value here, and they're choosing Shopify because it's a great product, it's a great value, and we'll continue to see that as well. Now, in terms of your directly answering your question on the attach rate, over time, what we do see is that more and more merchants take more of our solutions as they fully integrate into the platform. So think about these things like CSS and and and Hydrogen and and Plus as on ramps into the enterprise product But once they're in the enterprise product, we have the opportunity to show them better value on things like payments for example, better value on thing get them using audiences for example, that's sort of the model here. And when you add on top of that, a much more aggressive go to market effort, which frankly is is we've been working on now for call it, 24 months, you're seeing the fruits of those laborers. And so I think you'll continue to see that as well.

Speaker 1

But over time, we we like that the the product attachment continues to grow again it's a proxy for the value we create for the people that use our that use Shopify.

Operator

Okay. Thank you for your question. Our next question comes from Martin Toner at ATB Capital.

Speaker 8

Good morning. Thanks for taking my question. Free cash flow margins have been greater than adjusted op income margins last 2 quarters. Is that something we should expect will continue?

Speaker 2

Well, yes, from a free cash flow margin perspective versus operating income, there's a few things in play. But yes, in general, it's been and we expect it to continue to be a few points higher. So and that's just a function of how you think about our P and L and kind of how that flows through the P and L, but yes.

Operator

Okay. Our next question will come from Andrew Bausch at Wells Fargo.

Speaker 2

Hey, thanks for taking the question. Just wanted to unpack the shop pay growth, 3 straight quarters over 50%. And Harley, you mentioned the off platform opportunity and its interplay with commerce components really starting to show traction. So if you get us a sense on what the drivers of Shop Pay's growth are at this point? And what does the pipeline look like for Shop Pay off platform as we get into the back half of this year?

Speaker 1

Yeah. I mean, I mean, simply put, Shop Pay is the highest converting seller to check out on the Internet. It converts 36% better than competition and 15% more on average. There's now a 150,000,000 buyers, a 150,000,000 that have opted into Shop Pay. And for for q one alone, we facilitated $14,000,000,000 of GMV.

Speaker 1

That's a 56% year on year. I think total cumulative, it's about $140,000,000,000 so far. So, I think I mean, people are coming to shop wanna use Shop Pay because frankly, even the mere presence of Shop Pay on the check, even if it's not used results in a 5% higher conversion. It's become a really bad idea for any brand or any retailer on the planet to not use it. And so we like the fact that people are coming to us specifically for Shop Pay.

Speaker 1

Again, it allows us to begin a business relationship with brands that maybe historically we we had not otherwise spoken to. But we're we're going to continue to make Shop Pay the default checkout on the Internet, and we do that because it's faster. It reduces friction, And, ultimately, it drives, you know, greater adoption, by both merchants and and ultimately for more buyers, which which means it's an it it, you know, merchants want it. But it's we think we're really excited by it. We are very focused on making, it easier to check out with Shop Pay and extend it to way more surfaces.

Speaker 1

And I I the pipeline for Shop Pay is is something that is new but very very exciting.

Operator

And our last question will come from Samad Samana at Jefferies.

Speaker 9

Hi, good morning. Thanks for squeezing me in. I appreciate it. So I wanted to ask a question maybe on the point of sale GMV and point of sale MRR. Jeff, I know you guys gave offline revenue targets last year at the Analyst Day, which is really helpful.

Speaker 9

Could you give us any sense of maybe what the MRR contribution from point of sale is and maybe how you're expecting the overall point of sale growth this year? And then not to make it a multi partner, but just trying to understand maybe what the GPB per offline merchant dynamics are versus online? Thanks again for squeezing it. I appreciate it.

Speaker 2

Yes, of course. A couple of things on that, Samad. In terms of some of the growth rates and some of the sizing that we talked about at the Investor Day regarding retail point of sale, that is consistent in terms of how that business is performing. As strong as our core business is performing, the offline piece continues to perform at an even higher level. So that is something obviously which from our vantage point is a great thing.

Speaker 2

It's a testimony to a lot of merchants. Harley talked a little bit about especially some of the larger multi location retail merchants that are using point of sale more and more. And it's also helpful from their vantage point to use our platform is obviously they can look at 1 tech stack and basically say, all right, I have the best technology, the best tech stack on the online side, and now I have the best on the offline side as well. Really I'll do that from one pane of glass, one set of data analysis, etcetera. It's been a really, really compelling value proposition, I guess, for lack of better way of saying it.

Speaker 2

And so that's what been one of the things that's been fueling the growth. And we're doing a lot and we talked maybe a couple of quarters ago as it relates to things like installments, where we're taking them Samad from our core online business and adding them to the offline offering that we're giving to retailers. And we continue to expand the countries that we're in with point of sale. So that being said, we don't in terms of the attach rate, we just don't have the number of just in terms of sheer number. We don't have the same number of offerings for point of sale that we also have an online, but that's also an opportunity because we're going to be able to migrate more and more functionality to point of sale.

Speaker 2

And so over time, the attach rate and some of the opportunities overall are going to increase. As I believe you know, the point of sale, the retail piece for us is primarily a payments piece. There's obviously the subscription element to that. Those 2 make up the significant majority of the revenues that we get from retail. We, unfortunately, we're not breaking out as it relates to percentage of MRR what is exactly retail, but you can expect as we again, the kind of continuation of the trends as I alluded to before.

Speaker 2

So it's doing really well, and it's a function of all the things both Harley and I have covered. So with that, maybe Harley, I'll turn it back to you.

Speaker 1

Yeah. Let me let me just close out before we finish the call, because I just want to say one thing that I think may be getting lost here, but it's really important. We just delivered 29% pro form a revenue growth and 12% free cash flow margins. Now for q2, our outlook points of free cash flow margin is similar to the 12% we achieved in q1. And that combined with pro form a revenue growth in the low to mid twenties, I mean, this business can do something very rare and unique relative to almost every single company on the planet.

Speaker 1

We can deliver growth and margins all while creating and leaning into opportunities that enhance our growth in the future. And so I just I think it's important to say like the strength of this business means we can accomplish all three of those things and build a much stronger company longer term. This is what the best companies do, and I think this is how you achieve long term durable growth. And I've never been more excited about Shopify, about our business, and I've never been more proud to work with this world class team. I think this is the best version of Shopify ever.

Speaker 1

And thank you so much for joining us today on the call.

Operator

This concludes our Q1 2024 conference call. Thank you.

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Key Takeaways

  • Strong Q1 results with GMV of $60.9 billion (+23% y/y) and 29% pro forma revenue growth (excluding logistics), marking the fourth consecutive quarter of over 25% organic growth.
  • Payments leadership as Shopify Payments penetration reached 60% of GMV and Shop Pay volume rose 56% y/y to $14 billion, reinforcing its status as the highest‐converting accelerated checkout.
  • Scaled innovation delivering over 400 new features in two years and biannual “Additions” events that drove product adoption—62% of merchants installing Subscriptions were first‐time subscription users.
  • Diverse growth drivers including 32% y/y offline POS GMV growth, B2B GMV up 130% y/y, 38% y/y EMEA GMV growth, and enterprise momentum validated by a Forrester leadership ranking and major brand wins via Commerce Components.
  • Efficient operating model with flat headcount for three quarters, 12% free cash flow margin in Q1, and Q2 guidance for high-teens GAAP revenue growth (low-mid-20s ex-logistics) while maintaining an 18-month marketing payback discipline.
AI Generated. May Contain Errors.
Earnings Conference Call
Shopify Q1 2024
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