Maximus Q2 2025 Earnings Call Transcript

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Operator

Greetings and welcome to the MAXIMUS Fiscal twenty twenty five Second Quarter Conference Call. At this time, all participants are in a listen only mode. A brief question and answer session will follow the formal presentation. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Jessica Bat, Vice President of Investor Relations for MAXIMUS. Thank you. Ms. Bat, you may begin.

Jessica Batt
Jessica Batt
Vice President of Investor Relations & ESG at Maximus

Good morning and thanks for joining us. With me today is Bruce Caswell, President and CEO David Mutrin, CFO and James Francis, Vice President of Investor Relations. I'd like to remind everyone that a number of statements being made today will be forward looking in nature. Please remember that such statements are only predictions. Actual events and results may differ materially as a result of risks we face, including those discussed in Item 1A of our most recent Forms 10 Q and 10 ks.

Jessica Batt
Jessica Batt
Vice President of Investor Relations & ESG at Maximus

We encourage you to review the information contained in our recent filings with the SEC and our earnings press release. The company does not assume any obligation to revise or update these forward looking statements to reflect subsequent events or circumstances, except as required by law. Today's presentation also contains non GAAP financial information. Management uses this information internally to analyze results and believes it may be informative to investors in identifying trends, gauging the quality of our financial performance and providing meaningful period to period comparisons. For a reconciliation of the non GAAP measures presented, please see the company's most recent Forms 10 Q and 10 ks.

Jessica Batt
Jessica Batt
Vice President of Investor Relations & ESG at Maximus

And with that, I'll hand the call over to Bruce.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Thanks, Jessica, and good morning. As we enter the back half of the fiscal year, I'm pleased to report solid results representing another strong quarter. While David will get into greater detail in a few moments, I'm proud to share that we reported revenue of $1,360,000,000 in the quarter, representing a solid 3% organic growth year over year. Adjusted EBITDA margin was 13.7% in Q2 and is in the upper end of our near term guidance range, showing we're delivering on an earlier commitment. We believe these results reflect the strength and resilience of our business, our role as a partner to government in delivering complex programs efficiently at scale and our earned reputation for technology innovation in government services.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Before diving into an update on the business, I want to address the macro environment in which we are operating. As you know, the Department of Government Efficiency or DOGE operates within the Executive Office of the President, working closely with the Office of Management and Budget or OMB. The DOGE began its work shortly after the inauguration and continues its efforts to streamline government, reflecting the administration's priorities. In February, when the Doge was beginning their work, we noted that we share the administration's goal of modernizing programs through technology, standardization and performance based contracting to deliver high quality services in an accountable manner. While our sector continues to operate as expected in an environment of some uncertainty, we believe this also presents an important opportunity to showcase our ideas on more effective models for the delivery of critical citizen services.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Our teams are well prepared for this moment as the DOGE objectives align with many of our recent MAXIMUS FORWARD initiatives, of which I've spoken on prior calls. Under our MAXIMUS FORWARD transformation, we questioned traditional structures and processes, sought to apply technology and innovation to drive more efficient operations and focused on customer satisfaction. Further, we've emphasized employee engagement and enabled critical reinvestment in the business. In the context of applying a similar mindset to the work we do on behalf of our customers, let me share two recent examples of which I'm especially proud. First, on our federal No Surprises Act contract, where we provide arbitration services to resolve out of network payment disputes between insurance providers and care facilities, we recently implemented an AI solution that is designed to streamline the independent dispute resolution process.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

This greatly enhanced process efficiency, cutting down on manual effort and boosting throughput. This automation helped clear a backlog of disputes, ensured SLA targets were met, reduced temporary labor costs, provided more meaningful work for our employees and supported significant growth in project volumes. Secondly, working with the Department of Veterans Affairs or VA, we've invested significantly to accelerate case preparation on our MDE contract. In the past, organizing and categorizing the information in medical records was a labor intensive and highly repetitive process, with case files averaging between 5,500 pages. Given the importance of this program to the VA and our commitment to provide timely service to our nation's veterans, there was an urgent need for investment in automation.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

By leveraging tools such as AWS, GovCloud and Amazon Textract, Maximus developed a proprietary AI and machine learning powered records processing system. Since implementation, we have reduced the time required for manual case preparation, enabling us to take on greater volumes in the wake of the PACT Act. This solution has also enabled us to shift labor to higher value work, such as quality assurance, contributing to the VA's objective of faster claim resolution for our deserving veterans. Innovation like this requires program and operational knowledge gained through years of delivery, coupled with industry leading technical acumen and meaningful investment. These are hallmarks of our business model and are best realized when we are aligned with our customers on a common mission objective, in this case, providing the best service possible for those who served our nation.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

The implementation of new innovative solutions for these two federal customers are two positive examples of the ways in which we are collaborating and executing on shared priorities. We believe these also serve as solid proof points that our investments in AI and our people are paying off. We are working closely to support our customers and Doge representatives to address questions on certain contracts and program operations. In some cases, it has led to further discussions about opportunities for efficiencies, consolidation and innovation. We will continue to be responsive to questions from the administration as they arise and welcome opportunities to demonstrate how our work delivers value for American taxpayers in support of over 100,000,000 citizens in critical program areas like veterans benefits, student loan servicing and Medicare.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

The impact of Doge decisions on the business to date have been limited to a handful of small contracts where budget or scope has now been modified, some of which were already scheduled to end this fiscal year. More specifically, to date, these actions are estimated to total about $4,000,000 in FY twenty twenty five revenue, a de minimis figure on our base of $5,000,000,000 plus of revenue. That said, the environment in which we are operating continues to evolve, and we are maintaining a balanced stance of both supporting our customers in response to inquiries as well as leaning into opportunities to shape the future of certain programs. As an example, like others in our sector, we have fielded requests for pricing concessions on certain contracts, which leads to a process of mutual negotiation in due course. We recognize that this is an ongoing process, which may lead to further requests and reflects the systematic review of government spending that has been a communicated priority of the administration.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

As a result, as David will discuss further, we maintain a more cautious view of the second half of this fiscal year, consistent with our standpoint when we provided guidance earlier. Our objective remains to demonstrate how our work delivers value and accountability for American taxpayers. Another proof point of our alignment with the administration is at the state level. Recently, federal guidance was issued to reaffirm state's authority to use private sector partners that meet merit system principles. This framework, administered by the Office of Personnel Management, or OPM, is fundamental to the agency's mandate to ensure transparency, fairness and merit based management of employees across the public and private sectors.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

The challenge for states is that managing growing complex populations often exceeds the realistic constraints of a government workforce, leading to reduced service quality and a poor citizen experience. For many states, scaling up a permanent workforce is neither a practical nor cost effective solution. MAXIMUS was the first organization in our sector to certify that its systems of personnel management meet the high standards government demands of its own workforce, fully complying with government merit system principles. We refer to the federal guidance as flexibility to contract because from the state customer perspective, they can choose what's in their interest, ideally balancing their workforce to perform inherently governmental functions while partnering with private sector providers like MAXIMUS. With the anticipated demand for services likely increasing in the near future as states contemplate possible changes to Medicaid and other benefit programs, there is no better time to have this flexibility.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

We believe our track record in this area is unmatched. During the pandemic, flexibility to contract guidance was attached to emergency pandemic response bills, which enabled the private sector to support states in processing claims for unemployment insurance benefits. MAXIMUS became the leading provider of these services. With flexibility to contract reactivated, we are once again supporting our state customers as they examine the benefits of a hybrid public private model. Last quarter, I discussed the early developments in the area of Medicaid, specifically potential changes to reduce the level of federal Medicaid spending.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

As we stand here today, three months later, there has been little actionable movement in this area, but the contours of possible legislative actions are emerging. While it's too early to speculate on what may make its way into a final bill, interest remains high in areas that include program integrity and work requirements. As discussed in February, changes that require customer engagement such as verifying eligibility typically increase our activity volume, which is our primary contracting model for state Medicaid programs. Therefore, a reduction in Medicaid recipients may not necessarily decrease consumer engagement, especially if eligibility verification or activity reporting requirements become more frequent than today. Additionally, in many of our largest states, we also manage state based exchanges where customers can enroll if they no longer are eligible for Medicaid.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

This helps maintain our ongoing engagement with those consumers. Now let me turn to the business. Beginning with the Federal segment, I'm pleased to report that the strategic intent of the 2021 acquisition of Veterans Valuation Services or VES is manifesting beyond our primary goal of becoming a valued partner to the VA. The synergies in our pipeline, meaning opportunities that neither legacy company could successfully win, are coming to bid in the near future. As a combined entity with a period of proven success behind us, we believe we have qualifications and credibility to be a serious competitor on new programs.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Combined with the solid deep customer relationships we've built over time, we're optimistic in our ability to drive scale on new performance and volume based contracts now in the capture phase. Within The U. S. Services segment, our Clinical Assessments business and programs are particularly strong and continue to see solid growth. We've secured a number of new and rebid contracts in the fiscal year, which are proof points of a growing clinical services pipeline and our continued delivery on the strategic pillar we've referred to as future of health.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Two recent awards in the clinical space include the following: first, in the state of Kansas, we recently secured new work with the Department for Aging and Disability Services to operate the statewide home and community based services, or HCBS, assessment organization. Our team of clinicians will conduct health assessments to support Kansas' goals for integrated solutions that promote the well-being of people in the physical disability, frail elderly and brain injury HCBS waiver programs as well as the programs of all inclusive care for the elderly known as PACE. MAXIMUS will collaborate with community agencies and organizations to improve access to long term services and supports. We believe this win with an estimated total contract value or TCV of $40,000,000 over a five point five year period is a solid example of our expertise and growing reputation in state clinical assessments. Second, in the state of California, we recently secured the rebid of our independent medical review program, valued at $150,000,000 TCV over a three year base period.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

This project showcases our partnership with states, in this case between California and MAXIMUS, where we conduct independent medical reviews related to disputes between physicians and claims administrators about necessary medical treatment for injured workers. New assessment programs have kicked off in three additional states, all of which contribute to the bottom line this fiscal year. We continue to invest in the growth and optimization of the Clinical Assessments business through new technology and capabilities, reaffirming our commitment to the future of health strategic pillar. I would now like to share our pipeline and the trends we're seeing in federal procurement. As has been the case for some time now, we are seeing delays in federal procurement processes, mostly in civilian agencies, resulting in new awards pushing to the right.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

For incumbents, a potential silver lining to these delays are the unexpected bridge or extension contracts on current programs. In one such instance, we were recently granted $189,000,000 bridge contract on a program for an eighteen month period. Consistent with the administration's focus on innovation through performance based contracting that leverages commercial solutions, our teams are shaping tomorrow's opportunities. We call this shifting left, and our pipeline is building with opportunities to which we believe our capabilities are well positioned. Proposals in prep and proposals submitted, in aggregate, are 25% higher than last quarter, which demonstrates many government customers moving forward with procurements.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

We are optimistic that given the recent prioritization of federal procurement reform, the procurement process is anticipated to improve. Now let me share some of our more common data points for awards reporting and the pipeline. Through the second quarter of fiscal year twenty twenty five, signed awards totaled $2,900,000,000 of total contract value. Further, at March 31, there were $451,000,000 worth of contracts that have been awarded, but not yet signed. These awards translate into a book to bill of approximately 0.8 times using our standard reporting for the trailing twelve month period.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

This represents a step up from our book to bill at September 30 and tracks to our expectations for an improved metric in this fiscal year. As we've mentioned on prior calls, the lower book to bill is largely due to the lower than normal period of rebid activity we experienced in fiscal year twenty twenty four. With many of our larger rebids behind us and well secured, we expect to continue seeing a positive trend in this metric. Our total pipeline of sales opportunities at March 31 was $41,200,000,000 compared to $41,400,000,000 reported at December 31. The current pipeline is comprised of approximately $2,000,000,000 in proposals pending, dollars 3,000,000,000 in proposals in preparation and $36,300,000,000 in opportunities we are tracking.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Of our current pipeline, approximately 55% represents new work. Additionally, 60% of the $41,200,000,000 total pipeline is attributable to our U. S. Federal Services segment. In closing, we're proud to share that MAXIMUS has once again been recognized by Fortune as one of America's most innovative companies, a distinction that places us among the top 300 companies nationwide known for shaping the future through product excellence, operational innovation and a strong internal culture of creativity.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

This recognition acknowledges our track record in deploying AI, robotic process automation and advanced analytics to help government agencies deliver faster, more efficient services to the people who need them most. And with that, I'll turn the call over to David.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Thanks, Bruce, and good morning. We're pleased to report second quarter results that exceeded our expectations, thanks to outstanding execution and ongoing demand for our services. This is driving the second consecutive raise to our fiscal twenty twenty five revenue and earnings guidance. We view the business as being in a healthy state, resulting from our demonstrated ability to deliver critical citizen services in a high quality manner.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Looking ahead, we believe our pipeline of opportunities remains healthy. And as Bruce noted, we have seen an uptick in our business proposals volume as we pursue those opportunities to fuel our growth in the years to come. Let me take you through quarterly results, where MAXIMUS reported revenue of $1,360,000,000 for the second quarter of fiscal year twenty twenty five, representing 1% year over year growth or 3% on an organic basis. The U. S.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Federal Services segment was the primary driver of growth in the quarter, which offset the expected normalization of revenue in the U. S. Services segment following last year's overperformance from the Medicaid unwinding effort. The Outside The U. S.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Segment also posted solid mid single digit organic growth. Adjusted EBITDA margin was 13.7% and adjusted EPS was $2.01 for the quarter, which compares to 11 point seven percent and one point five seven dollars respectively, for the prior year period. Turning to results for The U. S. Federal Services segment.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Revenue increased 10.9% to $778,000,000 which was all organic. Similar to last quarter, revenue growth stemmed from multiple areas throughout the segment, including clinical assessments, which were particularly strong this quarter across several contracts. The operating income margin for the segment in the second quarter was 15.3% as compared to 11.9% in the prior year period. The strong margins resulted from operational efficiencies, coupled with the opportunity to process extra volumes to meet higher assessment demand. The outsized volumes in certain smaller clinical programs helped to bolster this quarter's margin and are expected to continue, but not to this extent.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

For the U. S. Services segment, revenue decreased as expected to $442,000,000 as compared to the prior year period revenue of $486,000,000 The change in revenue reflects the prior year period's outsized growth from excess volumes tied to the now completed Medicaid unwinding exercise. The segment's operating income margin for the second quarter was 12.2% and compares to 14% for the prior year period resulting from the excess volumes. This quarter's margin demonstrated sequential margin improvement over the first quarter that we had anticipated, with the full year outlook for the segment remaining unchanged.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Turning to the Outside The U. S. Segment. Revenue decreased as anticipated to $142,000,000 for the quarter and driven by previously divested businesses that were present in the prior year period. Meanwhile, organic growth was 4.6%, thanks to the healthier components of the segment that remain.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

The segment's operating income margin this quarter was 3.4% and compares to 0.4% in the prior year period. We have a continued goal to improve the profitability profile of this segment. This does not rule out further reshaping actions, though we do not presently see any significant area of the segment that is performing below our expectations. Turning to cash flow items. Cash provided by operating activities was $43,000,000 and free cash flow was $26,000,000 for the second quarter of fiscal twenty twenty five.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

The lighter cash flow stemmed from a period of lighter collections, which we believe to be temporary. This is reflected in a higher days sales outstanding or DSO that were seventy three days for this quarter, which compares to DSO of sixty two days for the prior quarter. The primary driver of the higher DSO is one of our large state based programs that has administrative delays tied to a pending extension of our work. This one item was worth seven days of DSO alone. We anticipate this extension will be finalized and executed this fiscal year, which would catch up the delayed collections and benefit cash flows in the fourth quarter of the fiscal year.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

The remaining few days increase is across the portfolio and not tied to any one customer set. Two international government customers have been responsible for a slight increase as well as one or two agencies on The U. S. Federal side of the business, where we are seeing pockets of delays given the dynamic environment. Over the course of this recently completed quarter and in the near term ahead, we continue to take a disciplined approach to capital allocation.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

While we have not witnessed widespread payment disruptions, we do recognize the potential for broader delays and have planned accordingly. Additionally, we keep our interests focused on potential opportunities on the M and A front. For example, we may be interested in a tuck in type deal, especially if the valuation were attractive in the present environment. Let me turn to our share repurchase activity, which totaled approximately 947,000 shares for $73,000,000 during the second quarter. This includes the 700,000 shares in January that we announced on the previous call.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

We have approximately $66,000,000 remaining under the current $200,000,000 Board of Directors authorization and will remain opportunistic in our approach to repurchasing additional shares in the future. We ended the second quarter with total debt of $1,510,000,000 which yields a net total leverage ratio of 1.9 times this quarter and below our stated target range of two to three times. As a reminder, this ratio is our debt net of allowed cash to consolidated EBITDA for the last twelve months as calculated in accordance with our credit agreement. I'll finish by covering our second consecutive raise to fiscal year twenty twenty five guidance. Our intent with the new revenue and earnings guidance is to reflect the overperformance in Q2 and effectively maintain prior guidance for Q3 and Q4.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

As Bruce expressed, we continue to take a cautious approach given the dynamic environment, particularly in the U. S. Federal segment. For revenue, our guidance increases by $50,000,000 to yield a range of 5,250,000,000.00 to $5,400,000,000 Our implied full year organic growth rate now stands at about 2% over the prior year. Our full year adjusted EBITDA margin guidance for fiscal year twenty twenty five is now 11.7%, which is 50 basis points up from the previous guidance.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Our adjusted EPS guidance increases by $0.40 to range between $6.3 and $6.6 per share. The $0.40 represents the overperformance relative to our forecast for Q2. We are maintaining our free cash flow guidance of $355,000,000 to $385,000,000 which reflects a slightly higher DSO assumption at year end. We currently anticipate DSO peaking next quarter and then expect a normalization in our fourth quarter when, as I said, we expect the state extension to be finalized and collections catching up. At this stage of the year, our projections are based on existing contracts.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Said differently, we are not dependent on new work to deliver on this year's guidance. Let me add some color on segment margin assumptions. The U. S. Federal Segment is now forecasted to deliver between 12.513% on a full year basis, meaning the back half of the year is expected to be between 1112% and reflect a more typical operating profile following an exceptionally strong first half of the fiscal year.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Both The U. S. Services segment and outside The U. S. Segment margin expectations are unchanged at 11% and between 35%, respectively, for the full year.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

We expect interest income of approximately $78,000,000 and our full year tax rate expectation of between 2829% is unchanged. As a reminder, the higher tax rate on a full year basis is tied to the divestiture related charges in the first quarter. The effective tax rate in Q3 and Q4 is expected to be between 2526%. Finally, on a full year basis, the weighted average shares are expected to be about 58,000,000 shares. I'll conclude by recognizing that two consecutive quarters of overperformance are a testament to our operation team's focus and commitment to successful delivery of essential programs on behalf of government and enabled by a portfolio of performance based contracts that align us with our customers and demonstrate efficient spend.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

And with that, we will open the line for Q and A. Operator?

Operator

Thank you. And at this time, we'll conduct a Q and A session. And our first question comes from Charlie Strauzer with CJS Securities. Please state your question.

Charles Strauzer
Senior Managing Director at CJS Securities

Hi, good morning.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Good morning, Charlie.

Charles Strauzer
Senior Managing Director at CJS Securities

How are you? Question for David, guess, just wanted to obviously, very strong quarter. It looks like the raise is basically encompassing the amount of the beat in the quarter, leaving back half of the year largely unchanged. How should we think about that and also the weightings between Q3 and Q4? Looking at the segments too, how should we think about that as well?

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Sure. Thanks, Charlie. As I said in our prepared remarks, our intent with the guidance range was to reflect the Q2 overperformance, as you said, and then effectively maintain guidance for Q3 and Q4. So that does result in a natural step down from the exceptional Q2 performance. As always, we assess the risks and the opportunities as we see them today.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

And as you can imagine, the range of outcomes is a bit wider than typical for us at this point of the year. And our intent with guidance is to provide a range that we have a high probability of delivering. So said differently, in a normal environment, we may have raised the guidance a bit more, but in this environment of both risks and opportunities, we felt it prudent to hold the remainder of the year of guidance. So just a few more points I'll make to be clear about what our guidance assumes. First, a natural step down from Q2 to Q3 that we do have visibility into and that would be some moderation to clinical volumes, as I said in my prepared remarks.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Also less seasonal work such as disaster response support that we provide to FEMA and in some cases ramping up of costs on certain contracts. Second, a reminder that we have no reliance on new work contributing to the fiscal year, which we had also derisked in our prior guidance and that's despite our continued optimism on the new business front, which includes of course opportunities that may arise from emerging customer priorities. And then last, by holding it flat, we've also allowed for some level of uncertainty to be accommodated related to headwinds that we don't have visibility to, but may potentially arise from the macro environment. So we're deliberately taking a cautious approach that can accommodate some downside by design. And then as it relates to the quarterly profile, I'd say nothing major between Q3 and Q4 to call out.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

So at this point, I think they could look somewhat similar.

Charles Strauzer
Senior Managing Director at CJS Securities

Great. Thank you. And maybe for Bruce on this one. When you look at the strength in the margin performance in the quarter, it was pretty exceptional. Can you perhaps provide a little bit more color on that front in terms of drivers behind that you could maybe highlight for us?

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Sure. Sure, Charlie. Yes, in our business volumes matter, we've always said and we had a great quarter in a number of program areas as it relates to just the volume of work that we're able to get through. Part of that is just that the customers were asking us to take on more work and we were happy to rise to that challenge and use the scale of the business to do that. But as I noted in my prepared remarks, there's also a very clear connection here to the investments that we've been making in technology.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

And we talk about this all the time that we bring together people, process and technology to solve these large programmatic challenges that our customers face. I was really pleased with some of the automation that we've been able to drive into the business that has reduced kind of manual work and so forth and has enabled us to scale the business up, redirect our staff to higher value functions. I mentioned in my comments about shifting staff from doing case preparation to actually doing quality assurance, a much more valuable role within the team and ultimately be able to increase productivity and take on greater volumes. It's a great early indicator that the investments that we've been focused on in terms of robotic process automation initially, but then into machine learning and artificial intelligence are really starting to pay off. That's all been done under the broader umbrella of the MAXIMUS Forward transformation project that we undertook, what, 18 or two years ago, but have really kept going with the proper transformation office and a pipeline of opportunities.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

I'm really pleased with the cadence that we're moving things through from idea or concept to implementation. And I will still say that there's even further opportunity to then bring some of those pilot areas or concepts to scale. So let me turn it over to David for any additional remarks.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

I think you answered that well, Bruce. Maybe the only thing I would add, just reiterating from my prior answer that we do see visibility to some moderation for the reasons I mentioned from Q2 to Q3.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Hope that helps Charlie?

Charles Strauzer
Senior Managing Director at CJS Securities

Thank you for that. Yes, definitely. Thank you for that. Looking at the your commentary about pricing concessions, etcetera, obviously, there's more scrutiny from the federal government on their vendors and contracts. Are you seeing any potential delays in the potentially new work coming into the pipeline?

Charles Strauzer
Senior Managing Director at CJS Securities

Also, contrary to that, are you seeing new opportunities that you hadn't seen before falling into pipeline?

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

Sure. Commenting on the pipeline, I mentioned in my prepared remarks that we're pleased with the overall pipeline volume, which is great. And another key metric that we offered this quarter, which I thought was a nice improvement over what we've talked about previously was the progression of proposals in preparation and awaiting decisions, which we said is up 25% the prior quarter. Things are moving. There has been some slowdown, however, and reduction even in the pipeline in the civilian agency space.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

To double click on that, what's behind that, we think, are two things. One, just the ongoing kind of work of the administration as they go through the agencies and their programs and their contracts and so forth. But also there's a broader effort by the administration and intent to reduce the use of agency specific indefinite quantity, indefinite delivery. Actually, I just flipped the two around, indefinite delivery, indefinite quantity, IDIQ contracts or basic ordering agreement or type BOA type contracts and consolidate those to the GSA level. I think all of industry is waiting to see kind of the path that, that will take going forward.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

But as a consequence, as we also said, work needs to be done. And so this has led to contract bridges and extensions that benefit incumbents, including MAXIMUS, and I mentioned an example of that in my remarks. I would also note regarding the pipeline that we've reviewed the President's proposed budget and if that's any indicator ultimately of what will come out of the congressional budgetary process, hard to say. We don't see any significant impact on the programs that we administer across our current civilian portfolio of contracts. So then opportunities, you asked.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

We have our teams out there shifting left and shaping opportunities every day. And I mentioned this on earlier in the call and I really feel like we are in a very good position to be an effective and valued partner in the process to government. Some synergy pipeline opportunities, as we call them, are now coming to market that we had our eyes on several years ago when we first combined with Veterans Evaluation Services. I mentioned that either company alone could never have bid on or won those contracts, but we talk about having right to win and we feel that we've got right to win now as these are coming to market. So we're excited about them.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

I'd also note that some opportunities in terms of shaping and the shifting left and so forth don't necessarily lead or don't necessarily correspond to planned procurement that you've got years of visibility to. And by that I mean the discussions and conversations that we can have with our customers about ways to bring greater efficiencies and innovation to program areas that we presently administer. That could lead to things like consolidation and streamlining and reengineering and simplification of technology that's being used and all types of opportunity that we could kind of step into in the existing contracts that we have or through alternate procurement methods that would be developed and then brought out. I'm not saying it's as kind of quick a turn as we saw during the pandemic when much of our growth came from opportunities that never really worked their way through the pipeline. They were volume related and they were kind of expansions on existing programs.

Bruce Caswell
Bruce Caswell
President, CEO & Director at Maximus

But there is a certain component of that because things are moving quickly and opportunities for modernization and further growth in some of these contracts are a bit organic at this time. Hope that helps.

Charles Strauzer
Senior Managing Director at CJS Securities

Great. Thanks. That's very helpful, Bruce. Looking now at the outside The U. S.

Charles Strauzer
Senior Managing Director at CJS Securities

Segment, think this is the second quarter in a row of organic growth. Obviously, restructuring there is showing highlighting some good things there. And just if you could maybe provide some additional color as to some of the drivers behind the pickup in organic growth there?

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Sure. Happy to. We're pleased with the outcome of reshaping that has taken place over the past couple of years now. And at this point, our operations are now only in The United Kingdom, Canada and the Gulf Region. And of these, The UK business is the largest, where we are really a well established provider to government across multiple programs.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

One of our largest programs there is also what is driving the organic growth this quarter and that's the functional assessment services contract, which is a recompete of our prior HOTS contract. And as you recall from about a year ago when we announced that and then that went live in the fall. So now we are operating under the new contract. It's a different structure than the old. And as we said, it provides a modest step up in revenue compared to the predecessor contract.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

So really the single most important driver of that healthy growth. And as I said in my prepared remarks, of course, our goal is to continue to improve margins in this segment as well.

Charles Strauzer
Senior Managing Director at CJS Securities

Great. Thank you. That's all I have for me today. Thank you.

David Mutryn
David Mutryn
CFO & Treasurer at Maximus

Operator, back to you.

Operator

Thank you. And with that, we conclude today's conference. You may disconnect your lines at this time. Thank you all for your participation.

Executives
Analysts

Key Takeaways

  • MAXIMUS reported Q2 revenue of $1.36 billion, achieving 3% organic growth year-over-year and an adjusted EBITDA margin of 13.7%, and raised full-year revenue guidance to $5.25–5.40 billion with adjusted EPS now at $6.30–6.60.
  • Management noted a cautious stance amid increased government scrutiny (DOGE/OMB reviews and pricing concession requests), but said DOGE actions have thus far impacted only ~$4 million of FY25 revenue and emphasized opportunities for efficiency and consolidation.
  • Under its “MAXIMUS FORWARD” transformation, the company deployed AI/automation on the federal No Surprises Act arbitration and the VA records processing contract, boosting throughput, cutting manual effort and reducing temporary labor costs.
  • The U.S. Federal Services segment drove growth with 10.9% organic revenue increase—especially in clinical assessments—while U.S. Services normalized post-Medicaid unwinding and the Outside U.S. segment delivered mid-single-digit organic growth and margin improvement.
  • MAXIMUS’s pipeline stands at $41.2 billion in opportunities (55% new work), with Q2 signed awards of $2.9 billion TCV, a book-to-bill of ~0.8, and a 25% increase in proposals in preparation and pending decision.
AI Generated. May Contain Errors.
Earnings Conference Call
Maximus Q2 2025
00:00 / 00:00

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