Navient (NASDAQ:NAVI) (NASDAQ: NAVI) is a specialized provider of education loan management and business processing services. Established as a spin-off from Sallie Mae in 2014, the company focuses on servicing federal and private student loans under contracts with the U.S. Department of Education as well as private education lenders. Navient’s core activities include loan servicing, customer outreach, repayment support, and default prevention strategies designed to help borrowers navigate repayment options and manage their debt effectively.
In addition to its flagship loan servicing operations, Navient offers asset recovery and business process outsourcing solutions to clients across the education, healthcare, and finance sectors. Through its business processing segment, the company delivers back-office support such as billing and collections, vendor management, and customer care services. These capabilities enable Navient to generate diversified revenue streams beyond its education lending heritage.
Headquartered in Wilmington, Delaware, Navient primarily serves borrowers and institutional clients within the United States. Over the years, the company has enhanced its digital platforms and self-service tools to streamline account management, online payments, and servicer-borrower communications. Its technology investments aim to improve efficiency, reduce costs, and elevate the customer experience for a broad spectrum of loan types and repayment plans.
Leadership at Navient is helmed by President and Chief Executive Officer Jack Remondi, who has guided the company through strategic initiatives since its formation. Under Remondi’s direction, Navient has pursued operational excellence and risk-management practices to support regulatory compliance and deliver value to both borrowers and institutional partners.
