NU Q2 2025 Earnings Report

NU EPS Results

• Actual EPS: $0.14
• Consensus EPS: $0.12
• Beat/Miss: Beat by +$0.02
• One Year Ago EPS: $0.12

NU Revenue Results

• Actual Revenue: $3.70 billion
• Expected Revenue: $3.78 billion
• Beat/Miss: Missed by -$75.30 million
• YoY Revenue Growth: N/A

NU Announcement Details

• Quarter: Q2 2025
• Date: 8/14/2025
• Time: After Market Closes
• Conference Call Date: Thursday, August 14, 2025
• Conference Call Time: 6:00PM ET

NU (NYSE:NU) (NYSE: NU) is the parent company of Nubank, a digital banking platform founded in 2013 by David Vélez, Cristina Junqueira and Edward Wible in São Paulo, Brazil. Focused on mobile-first financial services, the company offers no-fee credit cards, digital checking and savings accounts, personal loans, insurance products and investment services. By leveraging cloud-based infrastructure and streamlined user experiences, Nu aims to simplify banking for retail and small-business customers.

The company’s technology-driven model supports real-time account management, automated expense tracking and flexible credit offerings, all accessible via smartphone apps. Nu’s product lineup includes co-branded credit cards, business accounts tailored for entrepreneurs, wealth management tools through its Nu Invest arm and insurance solutions under partnerships with leading insurers.

Under the leadership of CEO David Vélez, Nu has expanded beyond Brazil into Mexico and Colombia, serving millions of customers across Latin America. The firm’s rapid growth has been driven by partnerships with local payment networks, open banking initiatives and a strong emphasis on customer support. Nu’s public listing on the New York Stock Exchange in December 2021 provided additional capital to fuel further regional expansion and product innovation.

Looking ahead, Nu continues to invest in data analytics, artificial intelligence and digital security to enhance its platform. The company’s strategy focuses on reaching underserved populations, improving financial inclusion and developing new services such as microcredit, business lending and embedded banking solutions through strategic collaborations.

NU Q2 2025 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Customer base reached 123 million with 4.1 million net additions and maintained >83% activity, now covering ~13% of adults in Mexico and ~10% in Colombia.
• Positive Sentiment: Revenues hit $3.7 billion (85% annualized growth since 2021), gross profit rose 78% to $1.5 billion, net income tripled to $637 million, and efficiency ratio improved to 28.3%.
• Positive Sentiment: Credit portfolio diversified with secured loans up 200%, unsecured loans +70%, credit cards +24%, and deposits grew 41% to $36.6 billion.
• Neutral Sentiment: Introduced three senior hires—former Brazil central bank governor as Vice Chairman of Public Policy, new CTO and Chief Design Officer—to strengthen leadership and execution.
• Neutral Sentiment: Lowered deposit yields in Mexico and Colombia in early July; full impact on funding costs is expected to roll out over the coming quarters.

Presentation

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Thank you, operator, and thank you everyone for joining the earnings call today. If you have not seen the earnings release already, a copy is posted in the Investor Relations website. With me on today's call are David Valles, our Founder, Chief Executive Officer and Chairman and Guillermo Lago, our Chief Financial Officer. Throughout this conference call, we'll be presenting non IFRS financial information, including adjusted net income. These are important financial measures for new holdings, but are not financial measures as defined by IFRS and may not be comparable to similar measures from other companies.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Reconciliations of the non IFRS to the IFRS financial information are available in the earnings press release. Unless noted otherwise, all growth rates are on a year over year FX neutral basis. I would also like to remind everyone that today's discussion might include forward looking statements, which are not guarantees of future performance and therefore you should not put undue reliance on them. These statements are subject to numerous risks and uncertainties and could cause actual results to differ materially from our expectations. Please refer to the forward looking statements disclosure in the earnings release.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

I will now turn the call over to David. Please go ahead, David.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Hello, everyone, and thank you for joining us today. In Q2 twenty twenty five, we delivered another quarter of strong growth as we continue to strengthen our position as the leading digital bank in Latin America and one of the leading financial technology platforms in the world. Our customer base expanding to nearly 123,000,000 customers with over 4,100,000 net additions, all while maintaining an activity rate above 83%, underscoring the depth of engagement across our platform. In Mexico, we surpassed 12,000,000 customers, now serving approximately 13% of the adult population. And in Colombia, nearly 10% of the population is already choosing New as their financial partner.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

The combination of sustained customer growth in a 34% ARPAC CAGR since 2021 has created a powerful compounding effect, driving revenues to $3,700,000,000 in Q2, representing an 85% annualized growth rate since 2021. Gross profit has risen 78% annually, reaching 1,500,000,000.0 as we capture the benefits of scale, cutting our efficiency ratio by more than half to 28.3% in Q2 twenty twenty five. Quarterly net income has almost tripled in the past two years to $637,000,000 These results come despite our ongoing investments in growth and, most importantly, in keeping our customers loving us fanatically. And we will continue to invest with focus and intention. This performance reinforces a key message.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Growth isn't coming at the expense of sustainable results. Quite the opposite, we're proving that it's possible to scale efficiently with discipline and still generate stronger earnings. Taken together, these elements have broadened our platform into a powerful multiproduct, multisegment and multigeo growth engine. Today, 104,700,000 mass market customers, 3,000,000 high income clients and 5,200,000 small businesses engaged with Nubank through a diverse suite of products ranging from credit and insurance to investments and crypto. This breadth is no accident.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

It is the result of a deliberate cross sell strategy that expands a single product relationship into a broad ecosystem. By meeting customers' needs at every stage of their financial journey, we not only deepen loyalty but also multiply the ways we can create value. This broad based momentum is reflected in Q2. The active unsecured loans customer base expanded 56% year over year, while the secured customer base more than doubled and crypto customers increased 41% year over year. All segments continue to post solid growth.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

And in our less mature countries, our core credit card franchise is scaling quickly. Card customers rose 52% in Mexico and 34% in Colombia. We're not only scaling, we're unlocking new markets, pioneering adoption in underpenetrated segments and building the foundation for the long term. And as we continue to grow and deepen customer relationships, we're doing so with a business model that delivers results, not just in growth but also in profitability. As we look ahead to this next chapter, having the right leadership in place is more important than ever.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

We've recently made significant additions to our management team that elevate our ability to execute on our long term strategy and deepen our leadership bench. Over the past few months, we welcomed three truly exceptional leaders to Nubank. Roberto Campos Neto joins us as Vice Chairman and Head of Public Policy. As the former Governor of the Central Bank of Brazil, Roberto brings not only unmatched regulatory insight, but also a strategic vision for how technology and policy can shape more inclusive financial systems. Eric Young, our new Chief Technology Officer, brings deep expertise in scaling complex text platforms and leading high performing engineering teams at a global scale, having run and let products that reach over 900,000,000 customers around the world.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Ethan Eisman, our new Chief Design Officer, is a world class design leader with a track record of building intuitive, human centered digital experiences that delight hundreds of millions of users around the globe. All three are joining Nubank's management team and will report directly to me. They're world class experts in their craft and, just as importantly, seasoned business leaders with experience and judgment to help guide Newbank through our next chapter of growth. If there's one thing that has defined Newbank since day one, it's our people. We've always had the right team for each stage of our journey, leaders who are not only exceptional in their domains but who elevate the company around them.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

That remains true today. These additions reflect our ongoing commitment to having the best possible team in place for the next cycle, a cycle that will require even greater scale, complexity and ambition. Together, Roberto, Ethan and Eric represent the kind of talent advantage we believe is one of Newbank's greatest strengths, a dream team for where we're heading next. We're thrilled to have them on board, and I want to offer a very well welcome to all three. With that, I'd like to pass the floor to our CFO, Guillermo Lago, who will walk us through the details of our financial results. Over to you, Lago.

[Guilherme Lago, CFO at Nu Holdings]

Thank you, David, and good evening, everyone. Let me start by reinforcing how our business model creates value. We acquire customers at scale, increase engagement over time, monetize as cohorts mature, and we do all of this on a low cost, highly efficient platform. On the left side of this slide, you see monthly RPAC consistently increasing across all cohorts, reaching $27.3 for customers who have been with us for longer. And even among these more mature customer cohorts, monetization keeps expanding.

[Guilherme Lago, CFO at Nu Holdings]

In the 2025, our monthly RPAC crossed the 12 mark for the first time, reaching 12.2, up 18% year over year. Meanwhile, as you can see on the right side of the slide, cost to serve remained stable at 80¢ per active customer, reflecting the efficiency of our platform. This operating leverage is one of the most important and competitive advantages of NewBank. It is what allows us to offer better pricing to customers while consistently increasing our earnings power. Moving to our credit portfolio.

[Guilherme Lago, CFO at Nu Holdings]

Total balances reached $27,300,000,000 in the second quarter, up 40% year over year on an FX neutral basis. All segments contributed to this growth. Secure lending grew 200% on an FX neutral basis, unsecured loans 70%, and credit cards 24%. The continued diversification has been a mark of our credit portfolio quarter after quarter. Secured and unsecured loans now represent more than one third of our total portfolio, up from 25% just a year ago.

[Guilherme Lago, CFO at Nu Holdings]

This shift in mix is intentional and speaks to our ability to expand our credit portfolio spectrum over time and better serve customers in every single market where we operate. Moving to loan originations. We are operating a retail credit business at scale across Brazil, Mexico, and Colombia. In the second quarter, we maintained a strong pace from the previous quarter, originating $3,600,000,000 in loans. That marks a 43% year over year increase on an FX neutral basis, and it is the highest origination volume we have ever reached.

[Guilherme Lago, CFO at Nu Holdings]

This consistent origination growth reflects both the sheer size of our consumer platform and the maturity of our credit underwriting engine in Latin America. Turning to our credit card portfolio in Brazil. Installment balances remain the primary component of our interest earning portfolio. This reflects our strategy of promoting more structured and predictable forms of credit, helping our customers finance purchase and transfers in a responsible way. Our mix is fundamentally different from that of the industry.

[Guilherme Lago, CFO at Nu Holdings]

While many players rely heavily on revolving balances, we have been building a more sustainable model centered on lower risk, lower cost interest earnings installments. And this translates into better products for our customers and healthier unit economics for new. Now turning to the other side of the balance sheet, funding. We continue to execute our strategy to build a scalable and sustainable deposit franchise across Latin America. Total deposits reached at $36,600,000,000 in the second quarter, up 41% year over year on an FX neutral basis.

[Guilherme Lago, CFO at Nu Holdings]

Brazil remains the anchor of our deposit base, but we are also seeing strong progress in Mexico and Colombia, where we have expanded both volumes and attach rates. This deposit growth is a core pillar of our long term strategy. It is what enables us to become the leading and most competitive retail financial institution in the region. We have been lowering deposit yields in Mexico and Colombia in the recent months, with some significant changes implemented only now in early July twenty twenty five. As a result, our second quarter cost of funding did not yet fully reflect these adjustments.

[Guilherme Lago, CFO at Nu Holdings]

We expect the full impact to materialize only gradually and over the coming quarters. Now turning to net interest income. We delivered strong growth again this quarter, up 33% year over year on an FX neutral basis, reaching a record high of $2,100,000,000 in the quarter. NIM improved 80 basis points quarter over quarter on an FX neutral basis, even with a slight reduction in our loan to deposit ratio, which went from 44% to 43%. In our most scaled market, Brazil, NIM continued to expand supported by healthy spreads and growing volumes.

[Guilherme Lago, CFO at Nu Holdings]

In Mexico and Colombia, we continue investing to become the leading and most loved retail financial institution in these countries. While these investments, however, naturally wait on the short term margins, we believe they are critical to unlocking long term value. Looking ahead, we see further room for margin expansions as we optimize the balance sheet, gradually reallocating liquidity from cash into credit, and lower our cost of funding in Mexico and Colombia. Now on to credit loss allowances and risk adjusted NIM. CLA expenses remained relatively stable in the quarter.

[Guilherme Lago, CFO at Nu Holdings]

In early q two, we began rolling out a major upgrade to our credit models. This will significantly increase credit card limits in Brazil throughout the remainder of 2025. As a result, we recognized provisions this quarter, front loading expected credit losses, which have not yet been fully offset by the corresponding growth in the interest earning portfolio and related revenues, naturally creating a temporary timing mismatch. Now excluding this effect, credit loss allowance would have declined quarter over quarter on an FX neutral basis, reflecting the normalization of seasonal dynamics that had impacted q one. Now despite these dynamics, strong NII more than offset the small increase in CLA expenses, driving our risk adjusted NIM up to 9.2% in the 2025.

[Guilherme Lago, CFO at Nu Holdings]

Next, delinquency metrics for our consumer credit portfolio in Brazil. The fifteen to ninety day NPL ratio declined to 4.4% in the second quarter, a 30 basis points improvement versus the previous quarter. This was in line with our expectations and slightly better than the typical second quarter seasonality, which usually shows a 20 basis points drop. Now the ninety plus day NPL ratio increased by 10 basis points to 6.6%, reflecting the rise in early delinquency observed in q one and following the usual seasonal pattern. Finally, coverage ratios remained solid and stable.

[Guilherme Lago, CFO at Nu Holdings]

We continue to carry a fairly robust provision buffer, both across the total portfolio and specifically across the 90 plus NPL balances. Shifting to gross profit. In q two, gross profit reached a record high of $1,500,000,000, up 24% year over year on an FX neutral basis, a clear reflection of the strong momentum of our business. This performance was driven by strong NII expansion and stable credit loss allowance. Gross profit margin also improved sequentially, climbing now to 42.2%, up from 40.6% in the past quarter.

[Guilherme Lago, CFO at Nu Holdings]

Looking at the composition of our gross profit, we continue to see the benefits of our business model, not only in terms of growth and profitability as we have seen in the prior slides, but also in terms of diversification and resilience. By leading with credit, we drive stronger engagement and deepen customer relationships over time, which unlocks cross sell and increases shares of wallet. But fees and float have also become meaningful contributors to our gross profit and have added resilience and consistency to our revenues across Saigos. Ultimately, being a credit first fintech has helped us ignite what we call the principality flywheel. And with that, we have earned the right to cross sell and diversify our gross profit base.

[Guilherme Lago, CFO at Nu Holdings]

Now turning to efficiency. In the second quarter, our efficiency ratio rose slightly to 28.3%, driven by two main factors. Number one, RSU expenses from the initial vesting of our 2025 annual grant, which typically happens around March of every year. And number two, higher marketing investments during the quarter. Now as David mentioned earlier today, we are investing with intention to become the largest and the most loved financial institution in Latin America.

[Guilherme Lago, CFO at Nu Holdings]

While these investments may temporarily increase our efficiency ratio in the coming quarters, they are fully aligned with our long term value creation strategy. The long term trajectory remains intact. Our model continues to benefit from operating leverage with significant room to unlock additional efficiencies as we scale. Supported by strong revenue growth and disciplined cost management, we expect the efficiency ratio to further decline over the coming years, driving number one, continued margin expansion, number two, sustainable profitability, and number three, deeper competitive moats. Before we wrap up, it's important to highlight how our business model consistently deliver bottom line performance and does so at scale.

[Guilherme Lago, CFO at Nu Holdings]

Net income reached $637,000,000 in the second quarter, up 42% year over year on an FX neutral basis. Return on equity reached 28%, continuing to track well above industry peers. Now what makes this performance especially notable is how we got here, by charging lower prices and offering better experiences to our customers, while still delivering strong bottom line results. And we are just getting started. Which brings us to Mexico, where we are seeing encouraging momentum and a clear path to scale.

[Guilherme Lago, CFO at Nu Holdings]

Customer growth is accelerating, and our core product, credit cards, is scaling. We reached 6,600,000 credit card customers this quarter, up from 4,300,000 a year ago. Over the last twelve months, we accounted for more than a quarter of all new credit cards issued in Mexico. This is a clear sign of our early success in expanding access to credit in the country. At this stage in Mexico, our most important KPIs are number one, growing a solid and engaged customer base.

[Guilherme Lago, CFO at Nu Holdings]

Number two, building a large and resilient local currency liability franchise. And number three, continue to improve our credit underwriting models to approve more customers and drive sustainable portfolio growth. On the funding side, our liability franchise continues to show signs of strength. Even after adjusting down our deeper rates, deposits continue to exceed $6,000,000,000, underscoring the value of our brand and the appeal of our products. Our interest earning portfolio has gained strong traction recently, growing over 70% year over year on an FX neutral basis.

[Guilherme Lago, CFO at Nu Holdings]

We will continue to scale credit, but at the right pace, accelerating when the signals are clear and consistent with our long term strategy in Mexico. And we will never hesitate to pull back if and when the situation requires. We are very confident in our opportunity to win in Mexico, and our focus remains on disciplined execution and long term value creation. With that, we will now open the call for questions. Thank you.

[Operator]

We will now start the q and a session for investors and analysts. If you wish to ask a question, please click on raise your hand. If your question is answered, you can exit the queue by clicking on put your hand down. Please limit yourself to one question and a follow-up. If you have further questions, please re enter the queue.

[Operator]

You may submit online questions at any time today using the Q and A box on the webcast. I would now like to turn the call over to Mr. Guilherme Sotto, Investor Relations Officer.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Thank you, operator. Could you please open the line for Eduardo Hosman from BTG?

[Eduardo Rosman, Analyst at BTG Pactual]

Hi, everyone. Congrats on the numbers. I have a question for David. In recent months, we have seen important changes, right, in the management team, including the announcement of a new CTO this week. So could you please help us understand, you know, the significance of these changes for for new banks in this next phase?

[Eduardo Rosman, Analyst at BTG Pactual]

And and, please, if you could also connect this topic to the company's kind of international expansion, right, that would be great as well. Specifically, do these new additions suggest also a possible acceleration of the growth outside outside Brazil, including enter entering new markets, you know, beyond Mexico and Colombia? Thanks a lot.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Rosemarie, thank you. Thanks a lot for the question. We as as we've said, in the past, we have made these number of changes over the past couple of months really thinking about the next five to ten years. We think we are we have ahead one of the most interesting opportunities in technology in the world. Financial services is still the largest market in the world that hasn't really been disrupted by technology.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Over 95% of the market cap of financial services globally, over $8,000,000,000,000, is still very much dominated by all traditional banks, and that is very different from what has happened in all our different segments. So as we think about the next five, ten years, we are preparing to play in the world in the in the top leagues, in the in the world class. And as we as we prepare to play in the world leagues, we are bringing a world class team. And this likely is going to mean adding talent sometime that come from Latin America globally, but also some talent that comes from some of the top world class technology companies. And so that is a bit what we are preparing here.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

I think the addition of Roberto is very strategic in helping us strengthen our positioning in, in Latin America. We have we're we have regulated entities in the three markets that we operate. We will have many more operated regulated entities later on as we internationalize. So regulators are a key counterparty of us. We've always been ahead in terms of regulatory compliance, and we treat that very, very seriously.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Public policy is a key aspect of also of what we do as a regulated financial institution. And in Roberto, we also were able to find all of that knowledge, but also a lot of technology and a strategy knowledge. So it's a it was a very key strategic addition to a team, and he he it has been truly phenomenal to be able to work with him here in the team over the past month already. And with addition of Eric and Ethan, I think we are saying we are on the way to build one of the world class products in financial services. We already have one of the most sophisticated technology stacks of any company in Latin America.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

We're in the we're in the middle of an AI transformation that we're taking extremely seriously, and we wanna take advantage of all these opportunities that open our head. And so I think as we bring somebody like Ethan with his knowledge of having run products for hundreds of millions of customers, and the same as Eric, we are just getting prepared for the next stage. So to summarize, I do think these these regions are help us both strengthening the market leading position we have in Brazil and Latin America by upping up our game and also prepared us to really go play in the big leagues as we think about internationalization over the next few years.

[Eduardo Rosman, Analyst at BTG Pactual]

Perfect. Thanks a lot, Olivier.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Thank you, Rosman.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Operator, could you open the line for Jorge Curie for Morgan Stanley?

[Jorge Kuri, Analyst at Morgan Stanley]

Hi, everyone. Congrats on the numbers. Great quarter. I wanted to maybe double click on your slide 11, your loan origination. You you have 1% FX neutral 1% FX neutral growth, I'm sorry, which is a very different number from what we've seen over the last year where the quarter on quarter growth were in the double digit. And I appreciate that the year on year number is really strong, 43% FX neutral, and that's certainly a better way to look at it. But just given some of the things that happened in the quarter, you know, specifically on your credit line increases, your clips on credit cards that you started to implement and reach record levels for the company given that you, are extracting more value out of, your hyperplane acquisition, given that we saw a big acceleration of picks at the, end of the first quarter that, you know, we assumed it was gonna continue or has continued during the quarter. So if you can help us understand, you know, if some of these things are just not reflected in the numbers, gonna get reflected, going forward and and any other dynamic for us to understand this different path of originations in the second quarter versus what we've seen over the last year? Thank you very much.

[Guilherme Lago, CFO at Nu Holdings]

Hi, Jorge. This is this is Lago. Thanks for the question. So let me try to unpack this in in by asset classes. So let me talk about kind of the Slide 11 to which you allude brings kind of the evolution of originations only for loans.

[Guilherme Lago, CFO at Nu Holdings]

I'm gonna try to address unsecured, then secure, and then credit cards, which not here. So starting with unsecured, we have had now a fairly robust set of kind of a growth figures over the past quarters. We had an exceptionally strong 2025, especially because it was a quarter in which we launched a few new models and policies that allow us to embrace customers that were not eligible for unsecured credit lines at that point in time. And usually when you do so, you have kind of the first time effect of early adopters of the new policy, which kind of increases the origination volumes. And also first quarter for unsecured credit is typically a seasonally strong quarter.

[Guilherme Lago, CFO at Nu Holdings]

We do expect, Jorge, that we will continue to grow unsecured lending originations fairly strongly throughout the remainder of 2025 and 2026, as long as we continue to see the asset quality numbers that we are seeing in our book, not only until the end of the second quarter, but until know today, August 14, everything seems to be super on track. We believe that we now account for over 20% of the origination market share of new unsecured loans in Brazil. And this should not only continue to gain speed, but it should be complemented by lending products in Mexico that have recently been launched. So feeling fairly good about the evolution of unsecured loans. Now going to the secured loan story, Jorge, I think I here I would have to split the story here in two sub asset classes.

[Guilherme Lago, CFO at Nu Holdings]

So you have the INSS and the public payroll loans excluding INSS. So for those who are not aware, INSS is the public payroll loans directed to pensioners and retirees. In the second quarter, there was kind of a major disruption in the INSS system. So the overall volume of the origination, of the industry, dropped by more than 50% to 55%. And our origination dropped by about 50% as well.

[Guilherme Lago, CFO at Nu Holdings]

We even gained market share there, but in a declining kind of origination quarter. We do expect that this will be fixed and resolved very promptly. We are assuming that by August, early September, origination of INSS, not only for us, but for the entire industry, will resume their historical growth. Most likely, in fact, we may see actually a spike in originations in the next Knafa months to offset the the lower originations. Now if you exclude INSS for all of the other public payroll loans, Jorge, especially SIAPI, our originations grew by more than 50% in the quarter.

[Guilherme Lago, CFO at Nu Holdings]

So we are making very good strides in our view in the ramp up of the pay public payroll loans there, not only by kind of adding more customers to existing contracts, but also by adding more contracts kind of to our portfolio of collateral agreements, a few of which will come into into force in the second half of this year. And then if you look at the overall evolution of our portfolio, then I would draw your attention to slide 27, Jorge, you will see that even with kind of this one off headwind from INSS, we continue to see all of the asset classes expanding at what we believe to be a fairly healthy pace. So in the quarter, portfolio grew by 8% FX neutral and that growth was followed by loans, credit cards, IEP, and credit cards non IEP. And my last attempt to address your question, you also mentioned credit cards. So look, credit cards, yes, we have been seeing kind of fairly material improvements in our ability to do credit underwriting and to continue to expand the credit card portfolio.

[Guilherme Lago, CFO at Nu Holdings]

It has to do with the adoption of, you new models and technologies to how we we do credit underwriting, going all the way to better kind of traditional machine learning models, but also neural networks and predictive AI technologies. But more and more, Jorge, by the adoption of new data that we acquire. Right? So the more customers stay with us, the more data we accumulate. We are now the leaders in Open Finance consent.

[Guilherme Lago, CFO at Nu Holdings]

The combination of better modeling technique with more data has allowed us to consistently increase kind of credit underwriting, credit limits and utilizations. Based on our latest reading, our market share in Brazil in credit card receivables may have grown by more than 100 basis points in this quarter specifically. So we are fairly encouraged by what is ahead of us, not only in the existing segments, but also as we expand into new segments.

[Jorge Kuri, Analyst at Morgan Stanley]

Thank you, Lago. That was super clear. Thanks for all the additional details. And congrats again on the quarter and all of the great new hires.

[Guilherme Lago, CFO at Nu Holdings]

Thanks, Jorge.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Operator, could you please open the line for Jyotf Hernandez from JPMorgan?

[Yuri Fernandes, Executive Director at JP Morgan]

Thank you, and good afternoon. Also congrats on the margin, the risk adjusted margin expansion and the good quarter. I have a follow-up also to Lago. Just on on asset quality, most metrics, they they look good. Right?

[Yuri Fernandes, Executive Director at JP Morgan]

Stable overage, fifteen to ninety days improving, slightly better than seasonality. The only thing that caught my attention, Lago, was a higher stage three formation up a quarter over quarter. I would like to get your view on this because when I go to 2024 and 02/2023, I also saw some seasonality, in the second q. So just checking if this is basically seasonal. From your answer to put it, I get an impression that you feel comfortable with asset quality, but even we we have many investors concerned with the market situation in Brazil, would be good to get your feeling on information and also how you see asset quality. Thank you.

[Guilherme Lago, CFO at Nu Holdings]

No. Thanks, Yuri, for the question. So short answer is yes. I think the increase in NPL formation as well as in stage three formation that you can see on slide 26 of our presentation is almost entirely explained by the seasonality of basically the spike in seasonal delinquency in the first quarter, kind of flowing through the second quarter. Now broadly on asset quality, we are fairly mindful of the macroeconomic kind of situations in the markets where we operate, Brazil, Mexico, and Colombia, also how it may impact credit cycles.

[Guilherme Lago, CFO at Nu Holdings]

And this is a concern that has lingered not only with us, but also with many investors and other stakeholders since, you late last year and early this year. So far, and I say so far until, you know, August 14, we haven't seen kind of that deterioration playing out materially in our asset quality figures. All of our asset quality figures are performing largely as expected. That doesn't, of course, mean that we have to assume that this will stay as it is going forward. We continue to underwrite with kind of largely two kind of pillars in our mind.

[Guilherme Lago, CFO at Nu Holdings]

Pillar number one, we always assume that the future will be worse than the past. So we irrespective of where any of us here at the company may think we are in the credit cycle, when it comes to credit underwriting decisions, we always assume that there's gonna be a deteriorating deterioration in the credit cycle over the next twelve, twenty four, and thirty six months. And then above and beyond that, which is pillar number two, every cohort of unsecured credit that we underwrite has to abide by the following kind of stress test, which is losses have have to go up can can go up by up to two times, and that cohort still has to be NPV positive. So with that, we build enough credit buffer resilience that will allow us to continue to grow conservatively, and with conviction that we can withstand kind of unfavorable economic cycles over time.

[Yuri Fernandes, Executive Director at JP Morgan]

Very clear. Thank you, Lago. And congrats again.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Thanks, Yuri. Operator, could you please open the line to Geoffrey Elliott from Autonomous?

[Geoffrey Elliott, Director - Research at Autonomous Research]

Hello. Thanks very much for taking the question. Could we talk about the mix of credit card balances? The last five quarters interest earning installments have been between 2729% of total balances. Are we now in a range which is normalized and where you'd expect to stay, or is there scope for that to move higher with increased originations of PIX credit? Thank you.

[Guilherme Lago, CFO at Nu Holdings]

Oh, thanks, Joff. Look, I I think I would say they should stay more or less where it is. Maybe kind of small variations up or down, maybe a little bit upside risk here depending on how pronounced PIX financing and other transaction financing products may unfold. But I wouldn't suggest that there is a lot of room for us to go materially beyond the 29% that you alluded.

[Geoffrey Elliott, Director - Research at Autonomous Research]

Perfect. Thank you.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Operator, could you please open the line for Neha Gawala from HSBC?

[Neha Agarwala, SVP at HSBC]

Hi. Thank you for taking my question, and congratulations on the numbers. Quickly on the deposit side of the franchise, two notable trends. First, on the Brazil, there was a big pickup sequentially on the deposits. What was the driver for that?

[Neha Agarwala, SVP at HSBC]

Are you trying are you being more active consciously and trying to gather more deposits in Brazil? So any explanation on that? And on the Mexico side, you brought down the rates quite significantly, lowered the gap versus the TA. What have been the early reactions from the customers? Are you seeing outflow of deposits in July, early August, Or or has that been fairly stable?

[Guilherme Lago, CFO at Nu Holdings]

No, Neha. Thanks for thanks for the question. So let me try to break it down. In Brazil, we did see or we continue to see an increase in deposits there. I think that has to do primarily with the increase in engagement and share of wallet that we have had with our customers.

[Guilherme Lago, CFO at Nu Holdings]

I would not ascribe a lot of value to that, to any kind of initiatives to pay up for deposits in Brazil, even though we have launched a few new features that kind of reward customer engagement and loyalty over time. If you were to compare, for example, the cost of funding of Brazil in isolation, it would have been practically unchanged over the past two quarters at kind of a low eighties. So I wouldn't justify the increase in deposits based on increase in cost of funding, but largely on increase in customer engagement and sequential gains in shares of wallet. Also, of progressively as we make some strides into more affluent segments, it's natural that we should also see increases in deposits over time. So that's that's the story about Brazil.

[Guilherme Lago, CFO at Nu Holdings]

The story about Mexico, just to to maybe put everyone in perspective, Niha, if you allow me. So we did announce some material shifts to the design and the pricing of our deposits in Mexico in early July, and that is expected to lead to kind of the lowering of our cost of funding in Mexico. None of that, however, is reflected in the numbers that we see here in the second quarter. So those are things that we will see throughout the remainder of 2025. Now back to your question, Neha, look, we have been watching this super carefully since we've made the movements.

[Guilherme Lago, CFO at Nu Holdings]

Everything has been kind of evolving as expected. As we continue to offer the, what we call the money box, capped now at 25,000 pesos, it basically allows us to even better serve and offer offer an even stronger value proposition for the vast majority of our customers, nearly 90% of the customers. And so we believe that we will be able to maintain customer engagement and NPS at the segments that we care the most. We did run kind of some risk of having what people call the yield seekers eventually moving their money out. That outflow has not been material so far, even though we watch this carefully.

[Guilherme Lago, CFO at Nu Holdings]

So, so far so good, Neha. If things continue to play out as we have seen, we do expect to be able to continue to have a fairly robust local currency, low cost retail deposits in Mexico that has already materially de risked our funding strategy in the country, but progressively at lower funding costs.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

Neha, I would just add one more point here to Lago, which is the following. When we launched Mexico, our savings account product was fairly fairly basic. It was a online saving account with without a lot of the functionalities. We didn't even have, ability to allow customers to deposit, offline, or to withdraw, which is very key in a market like Mexico. So in a way, it's a it was a it was product it was truly an MVP as we launched.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

That meant that we had to pay higher yield. As we launch additional products and the product gets much more robust, we've added OXXO as a distribution channel. Customers are now able to withdraw cash. We've added a number of what we call self driving bank functionalities inside our app. Then the value proposition increases.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

That means we have to compensate less on the yield. And that's why we've been able to decrease yield without seeing significant changes in the flows of deposit we're seeing into Mexico. And the same strategy has really been applied to Brazil and Colombia.

[Neha Agarwala, SVP at HSBC]

Super clear, Akhadavi. Thank you for that. If I can have my follow-up on a separate topic, but brief one. The hyperplane expansion in the credit limit that you talked about, is there any particular segment of customer base where it is more targeted towards higher income or mass market or your super core segments? Because that'll eventually have an impact on probably stronger loan growth in the second half of it or or in 2026, for your loan book. Thank you so much.

[David Vélez, Founder, CEO & Chairman at Nu Holdings]

So so far has been mostly focused on mass market, but we expect that a lot of these new, AI enabled architecture will be now applied to a number of different models. The the, amazing opportunity of of Hyperplane is that it's not only a a modeling the team didn't own not only bring a number of modeling capabilities, but also a a true new platform that allows us to put into production and develop a number of different models at the same time. And so this model was the first one. We expect a number of new models coming in for a number of different segments for the different countries and for different applications such as collections, fraud, cross sell. So, so we're very excited about this, and it's, you know, it's early days, of applying this new technology to a lot of the decisioning that we have across Nubank, but, but but we expect to see meaningful changes across the board.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Operator, could you please open the line for Pedro Leduci from Itau?

[Pedro Leduc, Brazil Financials - Equity Research at Itaú BBA.]

Hi. Good evening, everybody. Thank you so much for the question. Both on cards, please. First, the number that you gave us and this has to do with PIX financing that the number of clients using it transactionally fell a bit 17.3% to 17.1% this quarter.

[Pedro Leduc, Brazil Financials - Equity Research at Itaú BBA.]

In the last call, you had mentioned that you had slightly become more comfortable to gradually resume the product to those certain clusters you had withdrawn from after tests had worked well. So can you give us an update on the PIX financing process? When how you you've you've seen it roll out? When you can see it get more traction? And and then the second question, I'll just it's sort of related, has to do with the number of active credit cards then that has also fallen a bit.

[Pedro Leduc, Brazil Financials - Equity Research at Itaú BBA.]

And we can see that you're rolling out more more limits and all. I sort of expect the opposite, no more active cards. So if you can help us square this out a little bit. Thank you.

[Guilherme Lago, CFO at Nu Holdings]

Good. Toledo, thanks for the question. Let me try to touch on on each of them separately. So PIX Financing PIX Financing, or better said, the whole transactional financing kind of a family of products, of which today PIX Financing is by far the biggest one, But that continues to grow. We did show in the last quarter that we had resumed growth there, that we were at the end of the first quarter already, you know, at a at a with a bigger kind of PIX Financing and Transactional Financing portfolio than we had in the 2024 when we decided to pull back.

[Guilherme Lago, CFO at Nu Holdings]

That only continued to increase, so today we are even ahead of what where we were in the 2025. The performance of the portfolio continues to be fairly robust, and it has been widely adopted by our customer base. So you may see, Leducia, a few kind of a noise in seasonality when you go from one quarter to another. But by all measures, it has been kind of a remarkable success for the customers. It has been adopted by so I think as of the end of the second quarter, over 40% of our credit card customers were also active with some type of transactional financing, primarily PIX financing functionality.

[Guilherme Lago, CFO at Nu Holdings]

So the attach rate there is is very high, very healthy, not only in the first order, but also in the second order impact. So we do expect this to continue to grow. It certainly has a high correlation with the overall usage of peaks in the economy, we don't have any concerns as we discussed when we presented the results of the 2024. So far, so good. Second question that I also wanted to address, which is credit cards.

[Guilherme Lago, CFO at Nu Holdings]

So yes, the number of no active credit card customers in Brazil, depending if you measure this in terms of purchase volume or in terms of revenues, has remained largely flat. Right? So it's like in one measure it goes by plus 100,000, the other one the other measure goes less than 100,000, but overall it has remained flat. What we do expect to see going forward is that the main lever of earnings growth for our credit card business in Brazil will mostly come from the increase of utilization in RPAC per product rather than the increase of the number of credit cards. It doesn't mean that the number of credit cards will not grow.

[Guilherme Lago, CFO at Nu Holdings]

Yes, it will continue to grow. But I think the biggest leverage will be in our packet utilization. And then you mentioned, look, if you are increasing eventually credit limits, shouldn't you see necessarily an increase in in number of active customers? Not yet. Especially because the credit limit policies that we have implemented has been directed primarily at existing customers, not at initial lines.

[Guilherme Lago, CFO at Nu Holdings]

It is only natural that as we collect more data, as we continue to improve the models, what you suggest that will likely happen as well.

[Pedro Leduc, Brazil Financials - Equity Research at Itaú BBA.]

That's great, Lago. Thank you.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Operator, could you please open the line for Mario Pieri from Bank of America?

[Mario Pierry, Managing Director at Bank of America Merrill Lynch]

Hey, guys. Good evening. Congrats on the quarter. Thanks for taking my question. Lago, I wanted to discuss a little bit the private payroll product.

[Mario Pierry, Managing Director at Bank of America Merrill Lynch]

You you it it doesn't seem like NewBank is too excited about the product, or at least I I haven't heard you guys talk too much about the opportunity. When we talk to other industry players, right, they think this is one of the best, products to come to Brazil in the last, I don't know, twenty years. So so and and and, again, they they talk about the potential size of this market being significant. Can you discuss a little bit, about your strategy in the private payroll product? Like, looking at origination data, right, we haven't seen Nubake being very active yet.

[Mario Pierry, Managing Director at Bank of America Merrill Lynch]

When do you think you're gonna be more active? Why are you holding back? Are you seeing this product as an opportunity, or do you think this is a threat, to your business? Thank you.

[Guilherme Lago, CFO at Nu Holdings]

Oh, Mario, thanks for the question. Look. We are very excited about private payroll low, product. We think that has been a fairly important and thoughtful, product innovation that has been added to Brazil. And I think Nubank has much more to gain than to lose with this product by a wide margin.

[Guilherme Lago, CFO at Nu Holdings]

Let me share a few thoughts on this. Right? So we differently from kind of the the the more established kind of incumbent banks, We don't have kind of a a b to b to c distribution channel to kind of a to compete for corporate payroll on business in Brazil, which is a fairly important one. And basically, the private payroll loan product allow us to basically break into this segment in a very profitable manner. Right?

[Guilherme Lago, CFO at Nu Holdings]

I don't need necessarily now to have a b to b contract with company x to be able to access all of the employees of this company, and also enjoy the benefits of payroll flow that goes through the bank account. I can have access to tons of data that so far we have been kind of precluded from having access to. So we expect that this product will improve kind of collaterals across the board, will lower data symmetry, and therefore will help the overall economy lower spreads, and materially increase the size of the pie. So far, so good. Why have we not been as at the inception of this product?

[Guilherme Lago, CFO at Nu Holdings]

So the product was announced in late March, we launched the product right after this in early April, But we have not yet been kind of fully kind of we haven't been able to raise our comfort levels to adequate levels with respect to the quality of the collateral. Right? So I think some of the collateral that are structural to this product have not yet been fully tested and implemented. And the first data points that we have actually seen in the industry has suggested to us that the risk has not yet been fully addressed. So first payment defaults are set to be in the 10 to 18%, which I think it is higher than what at least we would expect so far.

[Guilherme Lago, CFO at Nu Holdings]

So we are not yet fully comfortable with the quality of the collateral, number one. Number two, we don't see necessarily material first mover advantages there. I think if we are the lowest cost manufacturer of this product, we will be able to secure a fairly meaningful market share position when the collateral system is more tested and solidified. But Maru, you've been doing this for a long time, like many of us, and you may recall that at the beginning of the public payroll systems, the Consignado Publico, the collateral was not working super well in the first months or even in the first quarters. It took some time, but the product actually ended up being a remarkable success.

[Guilherme Lago, CFO at Nu Holdings]

We do expect that private payroll loan will follow suit. And we believe that as the lowest cost manufacturer of the industry, with no more than 50% of the target market for this product within our customer base, we will have a fairly relevant ability to win there when the product is more mature.

[Mario Pierry, Managing Director at Bank of America Merrill Lynch]

Yep. Okay. No. That's clear. Some of the players that we're seeing, right, already more active in this segment, they are talking about, yes, we're seeing higher, you know, elevated provisions and delinquencies.

[Mario Pierry, Managing Director at Bank of America Merrill Lynch]

However, they still think that this is a 30% ROE product right now, so it feels like it could get even better. So I was just wondering. Right? Like, yeah, I I I I understand your concerns about the quality of the collateral. It's a new product.

[Mario Pierry, Managing Director at Bank of America Merrill Lynch]

However, right, NewBank is always moving ahead of everyone else and trying to innovate. So that's why I was a little bit surprised that you're not more active right now, but I I fully understand your your concerns. Thank you.

[Guilherme Lago, CFO at Nu Holdings]

Thank you, Mario.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Operator, could you please open the line for Titula Barta from Goldman Sachs?

[Tito Labarta, Vice President at Goldman Sachs]

Hi, good evening. Thank you for the call and taking my questions and congratulations on the strong results. A little bit of a follow-up, but just how do you think about your loan growth along with your deposit growth, right? Because loan growth seems to be accelerating. You're doing well there, but deposit growth remains very strong.

[Tito Labarta, Vice President at Goldman Sachs]

On the one hand, it's a headwind to earnings, but on the other hand, it's good for client engagement, client addition. Are you comfortable just continuing to grow that deposit book and get these clients even if it is a bit of a headwind to earnings? Or at some point, would you want to try to slow down the deposit growth to match the loan growth? Just how do you think about, I guess, the assets and the liabilities growing in conjunction? Thank you.

[Guilherme Lago, CFO at Nu Holdings]

Tito, thanks so much for the question. Look, a few thoughts there and how we are thinking about kind of deposits from both a financial standpoint, but also from a strategic standpoint. I would say that from a financial standpoint, we are very comfortable with the loan to deposit ratio that we see in Brazil, Mexico and Colombia, not only with respect to the quantum, but also with respect to the duration and with the resilience of the retail deposits. If anything, we have buffer to either grow credit more rapidly, but we don't think that growing credit more rapidly just because you have more funding is the most kind of a wise approach to this. Or we would have the ability to eventually lower prices and bring deposits down.

[Guilherme Lago, CFO at Nu Holdings]

That from a purely financial standpoint. However, from a strategic standpoint, especially in markets where kind of information asymmetry is lowering very fast, including in Brazil with Open Finance, we do believe that we need to be the best place for our customers across lots of America to receive payments, make payments and store value. And to that extent, having a very competitive and compelling kind of a deposit design, which includes but is not limited to price, is paramount to our primary banking relationship customers. So we don't expect that we will play down with no deposit rates in Brazil anytime soon. We do expect that in Mexico and Colombia, we will continue to actively kind of reshape the size and the price of the deposits to optimize the value proposition for the customers, loan to deposit and liquidity resilience there.

[Guilherme Lago, CFO at Nu Holdings]

So that's our thought process there. I think Mexico and Colombia, you should see increases in NIM as a result of that optimization. In Brazil, I think you should see kind of a relatively stable NIM with respect to deposits only.

[Tito Labarta, Vice President at Goldman Sachs]

Okay. No, that's great. Very helpful. Thank you, Lago. And if I can, just a quick follow-up, I guess.

[Tito Labarta, Vice President at Goldman Sachs]

When you think of client monetization, I'm looking at Slide 18, as gross profit breakdown. Right? I mean, credit is still a big component. Fees have been around this 30% level for some time, and then the rest is float. Do you think that's an optimal level?

[Tito Labarta, Vice President at Goldman Sachs]

Is there an optimal level that you would like to get to? Just how do you think about that breakdown between, I guess, fees and other sources of monetization?

[Guilherme Lago, CFO at Nu Holdings]

So, Cito, the the one thing that I would point out is I would kind of respond to this by sending you to another slide, which is slide nine. Right? If you take a look at this slide, which is a very clear comparison between the revenues per active customers that we have and the cost per active customers that we have, today we have a weighted average RPAC at about $12.2. The more mature cohorts are already at $27 $28 The RPAC of incumbent banks are largely at $45 So we do expect over time that we will take the RPAC from $12 to $15 to $20 and onwards towards the levels of incumbent banks, while our cost to serve will remain at or below $1 So that is kind of the power of the operating leverage of our digital banking model. Now what are the main levers for us to bring kind of the the RPAC from 12 to 30 to 40?

[Guilherme Lago, CFO at Nu Holdings]

If you take a look at the the profit pool of retail banking in Latin America as a proxy, about 70 65 to 70% of that is credit. So credit is expected to be kind of the book of that growth going forward. That does not mean, however, that all credit are created equally. You will have more secure credit, more unsecured credit, So the mix of credit will shift. But I wouldn't be surprised if credit accounts for a substantial part of the ARPAK expansion.

[Guilherme Lago, CFO at Nu Holdings]

And it's one of the reasons why we are so excited with digital banking models that are able to provide competitive solutions and resilient solutions for credit for at scale, because that is really where kind of the book of the profit pool is, not only in Latin America, but across many other markets in the globe.

[Tito Labarta, Vice President at Goldman Sachs]

Great. No, super helpful. Thank you, Lago, and congrats again.

[Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank]

Thank you, everyone. We now have approached sixty minutes of the call, so we are now concluding today's call. On behalf of NUL Holdings, our Investor Relations teams, I want to thank you very much for your time and participation on NUL earnings call today. Over the coming days, we'll be following up with questions received tonight, but we are not able to answer. And please do not hesitate to reach out to our team if you have any further questions. Thank you and have a good night.

[Operator]

The new holdings conference call has now concluded. Thank you for attending today's presentation. You may now disconnect.

Participants

Analysts

• Guilherme Souto, IR Officer & Director of Market Intelligence at NuBank
• David Vélez, Founder, CEO & Chairman at Nu Holdings
• Guilherme Lago, CFO at Nu Holdings
• Eduardo Rosman, Analyst at BTG Pactual
• Jorge Kuri, Analyst at Morgan Stanley
• Yuri Fernandes, Executive Director at JP Morgan
• Geoffrey Elliott, Director - Research at Autonomous Research
• Neha Agarwala, SVP at HSBC
• Pedro Leduc, Brazil Financials - Equity Research at Itaú BBA.
• Mario Pierry, Managing Director at Bank of America Merrill Lynch
• Tito Labarta, Vice President at Goldman Sachs