LivePerson (NASDAQ:LPSN) is a technology company that develops conversational commerce and customer engagement software powered by artificial intelligence. Its platform enables businesses to connect with consumers through real-time messaging channels, transforming customer support and sales operations into interactive experiences. The company’s solutions are designed to reduce friction, boost consumer satisfaction and drive higher conversion rates by merging automated and human-assisted interactions.
The company’s flagship offering, the LiveEngage platform, provides enterprise-grade tools for managing live chat, chatbots and AI-driven virtual assistants across multiple channels. Customers can deploy conversational AI workflows on channels such as SMS, WhatsApp, Facebook Messenger, Apple Business Chat and proprietary web and mobile messaging applications. Advanced analytics and reporting features allow organizations to measure engagement, track performance and optimize customer journeys over time.
LivePerson serves a broad range of industries, including retail, financial services, telecommunications, travel and healthcare. Headquartered in New York City, the company operates offices across North America, Europe and the Asia-Pacific region, supporting a global client base of major brands and mid-market enterprises. Its scalable cloud-native architecture accommodates high-volume conversational traffic and integrates with existing CRM, help-desk and e-commerce systems.
Founded in 1995 by Robert LoCascio, LivePerson went public in 2000 and has since evolved its technology to stay at the forefront of AI-driven customer engagement. LoCascio has long served in leadership roles including chief executive officer and chairman, guiding product innovation and strategic growth initiatives. The company continues to invest in AI research and strategic partnerships to expand its conversational commerce ecosystem.
