LivePerson, Inc. (NASDAQ:LPSN) is a technology company specializing in conversational commerce and artificial intelligence solutions that enable brands to engage consumers through messaging channels. Its flagship platform, LiveEngage, powers real-time conversations across websites, mobile apps and social messaging services such as WhatsApp, Facebook Messenger and Apple Business Chat. By combining AI-driven chatbots with live agent support, LivePerson helps enterprises automate customer interactions, drive sales and enhance customer satisfaction.
The company’s product portfolio includes AI-Powered Chatbots, which can be tailored to specific industries, as well as messaging APIs and analytics tools that provide deep insights into customer behavior. LivePerson’s Conversational Cloud offers integrations with CRM systems and third-party applications, allowing businesses to orchestrate seamless customer journeys across voice, text and social media channels. Its AI models continually learn from live interactions to improve response accuracy and personalization over time.
Serving thousands of enterprise customers around the globe, LivePerson has a strong presence in North America, Europe and the Asia-Pacific region. Its client base spans retail, financial services, telecommunications, healthcare and travel sectors, with brands leveraging the platform to reduce operational costs, accelerate digital transformation and increase engagement metrics. LivePerson’s international footprint is supported by regional offices in London, Sydney, Tel Aviv and Mumbai, among others.
Founded in 1995 by Robert LoCascio and headquartered in New York City, LivePerson has evolved from a pioneer in website chat software to a leader in AI-driven customer engagement. LoCascio continues to guide the company’s strategic vision as Chairman and CEO, supported by a management team with extensive experience in technology, AI research and enterprise software. Over its history, LivePerson has secured numerous patents in conversational AI and remains focused on advancing the future of digital customer experiences.
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