Sykes Enterprises, Incorporated, together with its subsidiaries, provides multichannel demand generation and global customer engagement services. Its customer care services include handling billing inquiries and claims, activating customer accounts, resolving complaints, cross-selling/up-selling, and prequalifying and warranty management, as well as providing health information and dispatching roadside assistance. The company's technical support services comprise support around complex networks, hardware and software, communications equipment, Internet access technology, and Internet portal usage. It also provides customer acquisition services, which focuses around digital marketing, demand generation, and in-bound sales conversion, as well as inbound and outbound up-selling its clients' products and services. It also provides technical staffing services to outsourced corporate help desk services; and fulfillment services, such as order and payment processing, inventory control, product delivery, and product returns handling. The company offers its services through phone, e-mail, social media, text messaging, chat, and digital self-service support. Sykes Enterprises, Incorporated provides its services to corporations, medium-sized businesses, and public institutions in the communications, financial services, technology, transportation and leisure, healthcare, retail, and other industries. It operates in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, the Middle East, and Africa. Sykes Enterprises, Incorporated was founded in 1977 and is headquartered in Tampa, Florida.
Industry, Sector and Symbol
Industry Computer integrated systems design
Sub-IndustryData Processing & Outsourced Services
SectorBusiness Services
SymbolNASDAQ:SYKE
CUSIP87123710
Phone813-274-1000
Debt
Debt-to-Equity Ratio0.12
Current Ratio2.86
Quick Ratio2.86
Price-To-Earnings
Trailing P/E Ratio14.51
Forward P/E Ratio14.16
P/E Growth1.43
Sales & Book Value
Annual Sales$1.59 billion
Price / Sales0.78
Cash Flow$3.7157 per share
Price / Cash7.81
Book Value$18.57 per share
Price / Book1.56
Profitability
EPS (Most Recent Fiscal Year)$2.00
Net Income$32.21 million
Net Margins1.51%
Return on Equity10.07%
Return on Assets6.32%
Miscellaneous
Employees55,000
Outstanding Shares42,800,000
