Atento S.A. is a leading provider of customer relationship management and business process outsourcing (CRM/BPO) services. Listed on the New York Stock Exchange under the ticker ATTOF, the company delivers a comprehensive suite of customer care, sales, technical support and back-office solutions. Combining a global delivery model with local expertise, Atento serves clients across a range of industries including telecommunications, banking, retail, utilities and healthcare. Its offerings are designed to enhance customer experience, drive operational efficiency and support digital transformation initiatives.
Founded in 1999 as a division of Telefónica, Atento became an independent, publicly traded company following its spin-off in 2012. In 2019, private equity firm Bain Capital completed a majority investment, reinforcing Atento’s commitment to growth and innovation. Headquartered in Madrid, Spain, the company maintains a significant presence throughout Latin America, as well as operations in Spain, the United States and Morocco. This geographic footprint enables Atento to provide both onshore and nearshore solutions that address linguistic, cultural and regulatory requirements in each market.
Under the leadership of Chief Executive Officer Gustavo Villalonga, Atento has invested in advanced digital capabilities, incorporating analytics, artificial intelligence and robotic process automation into its service portfolio. These technologies support omnichannel interactions—spanning voice, chat, email and social media—while real-time performance dashboards allow clients to monitor key metrics and customer satisfaction levels. Atento’s modular delivery framework ensures scalability, enabling organizations of varying size to tailor solutions for customer acquisition, retention, collections and support functions.
Committed to operational excellence and corporate responsibility, Atento emphasizes employee training, data security and sustainable business practices. The company’s global delivery centers are certified to industry standards for quality management and information security, and its social inclusion programs aim to generate employment opportunities in underserved communities. With a blend of human expertise and digital innovation, Atento positions itself as a strategic partner for enterprises seeking to optimize customer engagement and streamline back-office processes.
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