Capita plc is a UK-based provider of business process outsourcing (BPO), professional services and software solutions, trading over the counter in the United States under the ticker CTAGY. The company works across both public and private sectors to streamline operations, enhance customer engagement and deliver digital transformation. Its service model combines consultancy expertise with technology platforms to address a range of organizational needs, from outsourced transaction processing to managed IT infrastructure and cloud migration.
Capita’s core offerings include customer management, digital and IT services, consulting, and transaction processing. In customer management, the company delivers contact centre and customer support solutions that leverage analytics and automation to improve response times and satisfaction levels. Its digital and IT services help clients modernize legacy systems, adopt agile delivery methods and implement cybersecurity measures. Through its consulting arm, Capita advises on organizational change, supply chain optimization and regulatory compliance, while its transaction processing capabilities encompass payroll, benefits administration, licensing and document management.
Founded in 1984 as part of the Chartered Institute of Public Finance and Accountancy (CIPFA), Capita was demerged in 1987 and subsequently listed on the London Stock Exchange in 1989. Over the years, the company has grown both organically and through acquisitions, expanding its footprint beyond the United Kingdom into continental Europe, South Africa, the Middle East and parts of Asia Pacific. Capita serves a wide array of public-sector clients—including local and central government bodies, healthcare organizations, and educational institutions—as well as private-sector customers in financial services, telecommunications and utilities.
Capita’s executive leadership is headed by Group Chief Executive Officer Jonathan Lewis, who has focused on refining the company’s portfolio towards higher-margin digital and software offerings. Under his stewardship, Capita has pursued strategic divestments of non-core assets and realigned investments towards cloud-native platforms, aiming to drive long-term revenue stability and operational efficiency. The company remains headquartered in London, with major delivery centres and regional offices supporting client engagements worldwide.
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