LiveWorld, Inc. (OTCMKTS: LVWD) is a provider of digital customer engagement solutions that help enterprises manage interactions across social media, messaging channels and online communities. The company’s core offerings combine artificial intelligence, analytics and human moderation to deliver scalable customer support, reputation management and community engagement. LiveWorld’s platform addresses both proactive outreach—such as marketing campaigns and live events—and reactive communication, including customer service inquiries, crisis management and compliance monitoring.
At the heart of LiveWorld’s technology stack is its Engage platform, which integrates AI-driven content analysis, automated chatbots and real-time case management. This modular solution enables organizations to build tailored customer experiences, enforce brand and regulatory guidelines, and derive actionable insight from large volumes of user-generated content. In addition to software, LiveWorld provides a suite of professional services, including community strategy development, on-demand expert moderation and content creation, ensuring clients can optimize digital touchpoints without compromising quality or compliance.
LiveWorld serves a global roster of enterprise clients spanning financial services, healthcare, gaming, retail and technology sectors. With operational centers in North America, Europe and the Asia-Pacific region, the company supports both consumer-facing brands and highly regulated organizations. Its regional teams work closely with legal, marketing and customer care departments to implement rigorous social media governance frameworks and deliver consistent, culturally attuned engagement for audiences worldwide.
Founded in 1998 by industry veteran Ken Banta, LiveWorld has evolved from a boutique online community manager into a multi-disciplinary digital engagement partner. Over more than two decades, the firm has expanded its footprint through continuous investment in AI research and by forging strategic alliances with major platform providers. Under the leadership of its senior management team, LiveWorld remains focused on innovation in content moderation technology, helping clients navigate the complexities of today’s fast-moving social and messaging environments.
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