NICE Ltd. is a global enterprise software company that provides cloud-based and on-premises solutions for customer experience, contact centers, workforce engagement, and artificial intelligence. Its technology helps organizations manage customer interactions across voice, digital, and other communication channels while providing tools for analytics, automation, employee performance, and service optimization.
The company’s portfolio includes NICE CXone, a cloud platform that combines contact-center applications, digital engagement, workforce management, analytics, and artificial intelligence. NICE also offers Enlighten, its AI technology framework, along with solutions for customer interaction recording, quality management, fraud prevention, financial crime compliance, investigation, and public safety. These products are used by businesses and government organizations to improve service delivery, manage risk, and support decision-making.
Founded in 1986, NICE is headquartered in Ra’anana, Israel, and serves customers across North America, Europe, Asia-Pacific, and other international markets. The company has expanded from its early focus on multimedia recording and communications analytics into a broader provider of cloud customer experience and enterprise software. Scott Russell has served as NICE’s chief executive officer since 2024.
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