Petco Health and Wellness Q3 2025 Earnings Call Transcript

Quartr
Provided by Quartr
December 5, 2024

Key Takeaways

  • Petco delivered Q3 revenue of $1.51 billion, up 1% year-over-year, with gross margin expanding 130 basis points to 38.1% and adjusted EBITDA rising to $81.2 million, narrowing the adjusted EPS loss to $0.02 from $0.05 last year.
  • Management outlined a three-pillar turnaround—optimizing merchandising by cutting SKUs and tightening pricing, enhancing customer service in stores and online, and driving cost efficiencies across supply chain and procurement.
  • Services remained a key growth engine, with revenue up 9% in Q3 driven by strong vet hospital and Vetco mobile clinic performance, along with grooming, and a focus on boosting hospital utilization to drive margin expansion.
  • New customer-facing initiatives include the “Welcome to the Family” program for first-time pet owners, revised labor standards to increase in-store engagement, and automation of online order fulfillment to improve productivity.
  • Petco strengthened its leadership by naming Joe Venezia as Chief Revenue Officer and Dan Callista as Chief Strategy and Transformation Officer to steer integrated growth strategies and embed accountability.
AI Generated. May Contain Errors.
Earnings Conference Call
Petco Health and Wellness Q3 2025
00:00 / 00:00

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Operator

Good afternoon, and welcome to the Petco Q3 2024 earnings conference call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then one on your touch-tone phone. To withdraw your question, please press star and then two. Please note this event is being recorded. I would now like to turn the conference over to Lisa Stark, Senior Director of Communications. Please go ahead.

Lisa Stark
Lisa Stark
VP of Investor Relations at Ollie's Bargain Outlet

Good afternoon, and thank you for joining Petco Q3 2024 earnings conference call. In addition to the earnings release, there is a presentation available to download on our website at ir.petco.com summarizing our results. On the call with me today are Joel Anderson, Petco's Chief Executive Officer, and Brian LaRose, Petco's Chief Financial Officer. Before they begin, I'd like to remind everyone that on this call we will make certain forward-looking statements, which are subject to a number of risks and uncertainties that could cause actual results to differ materially from such statements. These risks and uncertainties include those set out in our earnings materials and SEC filings. In addition, on today's call we will refer to certain non-GAAP financial measures. Reconciliations of these measures can be found in our earnings release, presentation, and SEC filings.

Lisa Stark
Lisa Stark
VP of Investor Relations at Ollie's Bargain Outlet

Finally, during the Q&A portion of today's call, we ask that you please keep to one question and one follow-up. With that, let me turn it over to Joel.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

Thank you, Lisa. Good afternoon, everyone, and thank you for joining us today. Our Q3 results came in slightly ahead of our expectations as we more effectively navigated a dynamic consumer environment, and the actions we are taking to strengthen our retail fundamentals and drive cost out are beginning to take hold. Revenue was $1.51 billion, up 1%, driven by consumables and services. Gross margin expanded 130 basis points to 38.1%, driven by progress on product cost management and improvements in services margin. Adjusted EBITDA was $81.2 million. While there is much more work to do, our improving results increase our conviction that we are on the right path as we position Petco to win.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

Throughout the quarter, I spent a significant amount of time meeting with teammates across the organization, from working alongside our associates in our pet care centers to visiting our distribution centers to hosting small group listening sessions at our support centers. I've witnessed firsthand the passion our people have for pets and the dedication they bring to serving our customers. Importantly, it's exciting to see the entire organization rally behind our plans to drive operational and financial performance improvement. On our call, I outlined our commitment to resetting the trajectory of our business on the last call. Today, I will share specific areas of opportunities, discuss developing plans to drive improvement, and holding ourselves accountable while we're on the path to returning to long-term, sustainable, profitable growth. Our initiatives are currently focused on three critical areas: merchandising, servicing our customers, and driving efficiency across our business.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

Allow me to provide you with an update on each, including specific examples. First, improving merchandise remains the greatest near-term opportunity for us to strengthen profitability. I'd like to take this moment to thank our merchandising team, along with our merchant vendor partners, for their collaboration and support as we take the necessary steps to make Petco a better retailer, employer, and partner. We're optimizing our assortment to be aligned more closely with customer demand and make it easier for them to shop with us. In support of this, we completed a detailed review of our assortment across both consumables and supplies, and have identified several opportunities to enhance our offering. Key focus areas for us include creating more space on shelves for faster turning SKUs, as well as reducing SKUs in certain categories to simplify the customer's decision-making process.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

In addition, I have met one-on-one with several of our vendors in order to directly learn how we can improve our relationships. As consumers continue to be judicious in their spend, we have to meet them where and when they want, with the value they're looking for. We've implemented new processes to deliver timely product resets that allow us to offer more exciting products. We're also sharpening our approach to pricing to remain competitive in the market and drive financial outcomes for Petco. To date, we've put in place stronger pricing guardrails, implemented more robust reviews of our pricing gaps, and established processes for promo and assessments. An example of our merchandising work in action is the recent launch of our Welcome to the Family program, given the importance of first-time pet ownership.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

We designed this program in partnership with our key vendors, as well as our expert vet, training, and grooming teams to provide dog and cat parents with guidance, resources, and savings on new pet essentials and services. Second, to win in today's retail environment, we must improve the way we service our customers across our pet care centers, online, and in our services platforms. From my time spent working in our pet care centers, I observed several opportunities to drive greater consistency across the entire footprint, which will generate savings that can be reinvested into the customer experience and strengthen profitability. Let me share several examples of where we are making meaningful improvements to better serve our customers.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

We've set new standards for our labor model to staff our stores, and in a way that allows our partners to spend more time with the customers and less time on tasks in the back of the store. This extends to store leadership, where we're reducing tasking, administrative responsibilities, and overall complexity for our general managers, freeing them up to spend more time leading their teams and driving store productivity. Additionally, leveraging automation to standardize the online order fulfillment process in our pet care centers is one area in particular I see significant potential. Finally, in services, our vet offering remains a key growth driver and differentiator for Petco. Services revenue was up 9%, with strength across both hospitals and Vetco mobile clinics.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

As our hospital fleet continues to mature, our services team is focused on accelerating utilization to support structural margin improvement of our vet hospitals and ensure we can meet the growing demand for our customers in a timely manner. And we're leveraging our vet customer data to better understand their purchasing patterns, inform how we engage with them, and ultimately drive greater wallet share. These initiatives are having a direct impact on our top and bottom line as we're creating more selling opportunities for partners while simultaneously driving greater efficiencies. Turning to our Q3 commitment. Driving greater efficiencies across the business to bend the cost curve. Within merchandising, we're taking action to improve our commercial execution. In Q3, we completed key vendor negotiations, and we're pleased with the outcome as we continue to strengthen our vendor relationships and differentiated merchandising offering.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

In our supply chain, we're renegotiating multi-year contracts with our shipping partners, reducing split shipments, and driving incremental improvements in distribution center labor to reduce cost per shipment and improve speed of shipping. In vet, we're closely measuring performance at the individual hospital level, providing us greater visibility into the needs of each hospital and the staffing required to maximize efficiency and productivity. We believe there is significant opportunity to improve the profitability of the existing fleet by ensuring hospitals remain staffed and are supported through marketing and merchandising efforts, and we're taking action to professionalize our procurement team. As a start, we've requested contract negotiations and conducted RFPs across a broad selection of medium to large-scale indirect procurement partners. We're pleased with the engagement and the outcomes we're seeing so far. Overall, our cost initiatives are well underway and tracking against our prior expectations.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

Importantly, these aren't just one-time savings. These initiatives are designed to fundamentally change the way we think and work to consistently identify areas of opportunity to unlock long-term value. This redefinition of retail fundamentals is expected to have an enduring impact on our people and culture, leading to greater accountability and transparency. To further ensure our success around our three initiatives of merchandising, servicing our customers, and driving efficiency, we've added two key executives. Leadership is critical to shaping the direction of the business, and I'm pleased with our recent hiring of two new leaders that will help us realize our full potential. We named Joe Venezia, Chief Revenue Officer, a newly created role in charge of developing the integrated strategies for improving the customer experience and driving revenue across the organization.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

Joe will oversee these critical areas that contribute to Petco's growth, including the pet care centers, services, real estate, and customer success capabilities. Dan Calista also has joined us as our Chief Strategy and Transformation Officer. In this role, Dan will be responsible for building the internal capabilities we need to get our fundamentals right, maintaining accountability through our ongoing transformation and positioning ourselves for growth. These hires underscore our top priority for improving profitability through structural cost out while positioning Petco for growth. It's still early days, but our actions are beginning to take hold, and we're setting ourselves up to play offense as we build momentum into fiscal 2025. Before I close, let me leave you with this.

Joel Chacha
Joel Chacha
Media Personality , Tv and Radio News Anchor and reporter at Petco Health and Wellness Company

Having been in the role for over 100 days, I can say with conviction and certainty that I'm more excited today than I have ever been on our potential here at Petco. The time I spent working alongside our associates showed me how their knowledge, expertise, and simply raw passion for improving the lives of pets and their parents is unlike anything else in the industry. It's this enthusiasm that sets us apart and makes me confident in our trajectory. With that, over to Brian to provide more details on our financial performance and guidance. Brian.

Brian Danga
Crypto News Reporter at Petco

Thanks, Joel, and good afternoon, everyone. First, I want to extend my thanks to our Petco partners for their continued dedication to delivering for our customers. Our Q3 performance demonstrates improved operational and financial execution, enabling us to deliver results ahead of our expectations. For the quarter, net revenue was $1.51 billion, up 1% year over year, with comparable sales up 2% year over year. Breaking this down by category, consumables grew 3%. Supplies and companion animal remained soft at down 3% but improved roughly 200 basis points sequentially on a percentage basis. Services and other, which is comprised of services, wholesale, and recently disposed non-core businesses, delivered 5% growth. Services specifically were up 9%, driven by ongoing strength in our vet hospitals, mobile clinics, and grooming. Moving down the P&L, gross profit was $576 million, up 5% from prior year.

Brian Danga
Crypto News Reporter at Petco

Gross margin for the quarter was 38.1%, up nearly 130 basis points from prior year, driven by progress on product cost management and improvements in services gross margin. SG&A was $572 million, increasing 2% year over year. As a percentage of sales, SG&A rate was 37.8%, up nearly 40 basis points, driven primarily by our planned step-up in store labor in line with our expectations and reflecting our commitment to improving the in-store customer experience. We expect these increased SG&A costs to continue into the Q4. Adjusted EBITDA was $81.2 million, with an adjusted EBITDA margin rate of 5.4%, up almost 60 basis points year over year. All in, adjusted EPS was -$0.02 compared to -$0.05 per share in the prior year.

Brian Danga
Crypto News Reporter at Petco

Turning to the balance sheet, merchandise inventories were $690 million at the end of the Q3 as we effectively controlled our inventory, which, along with in-stock rates, are in excellent shape. Liquidity remained strong at $644 million, inclusive of $117 million in cash and cash equivalents and $528 million of availability on our revolving credit facility. CapEx was down $31 million year over year for the quarter. Year to date, down approximately $85 million year over year, in line with our guidance to reduce CapEx in 2024. Free cash flow was negative $10 million, a meaningful improvement year over year, supported by lower inventory levels achieved as part of our ongoing approach through disciplined inventory management, and we remain firmly on track to deliver positive free cash flow for fiscal 2024.

Brian Danga
Crypto News Reporter at Petco

Before moving on to guidance, let me address the recent announcement of potential tariffs on goods imported from China, Mexico, and Canada. We have a few immaterial vendors where we source directly from Mexico and Canada, which we do not expect to impact us negatively. Regarding China, relative to broader retail, we have a lower level of exposure to imported products, and we believe the proposals, as currently outlined, would not be meaningful to our overall business. Specific to Petco Mexico, we do not source or import any products from them. Rather, they source their products primarily from the U.S., with select products exported directly to them from Asia or sourced directly from suppliers based in Mexico. Petco Mexico remains the clear market leader in pet specialty in Mexico and an important strategic partner for us, continuing to drive long-term profitable growth. I'll now turn to Outlook.

Brian Danga
Crypto News Reporter at Petco

As a reminder, Petco's fiscal 2023 Q4 and full year included an additional week. For the Q4 of fiscal 2024, we expect revenue of approximately $1.55 billion. Adjusted EBITDA between $90-$95 million, which is inclusive of a minimum of $10 million in third-party consulting fees associated with our transformation effort. And adjusted EPS between $0-$0.02. Additionally, for the full year, we expect net interest expense of approximately $140 million, inclusive of the estimated impacts of our hedges against the forward rate curve, 273 million weighted average fully diluted shares, and $130 million of capital expenditures. Stepping back, we're encouraged by the structural improvement we're seeing throughout the business. The meaningful changes we've made in the first nine months of the year sets us up for a solid finish to 2024 as we build momentum heading into 2025.

Operator

Thank you for your time, and with that, we'll be happy to take your questions.

Operator

We will now begin the question and answer session. To ask a question, you may press Star, then 1 on your touch-tone phone. If you're using a speakerphone, please pick up your handset before pressing the keys. To withdraw your question, please press Star, then 2. At this time, we will pause momentarily to assemble our roster. The first question comes from Kaumil Gajrawala with Jefferies. Please go ahead.

Kaumil Gajrawala
Kaumil Gajrawala
Managing Director and Equity Research Analyst at Jefferies

Hey, thank you. I guess the first question, you've made a lot of progress on the cost side. What would be a target same-store sales figure where you can start levering off this newer cost base?

Kaumil Gajrawala
Kaumil Gajrawala
Managing Director and Equity Research Analyst at Jefferies

Yeah, thank you for the question. I'll give you some of my thoughts, and Brian, if you want to add anything. Look, I think our focus right now is, as you said even in your question, is about taking costs out of our base permanently. It's a structural change that we want embedded in our DNA to drive accountability and transparency. But as it relates to the longer term and the question you're asking, I think that's something that we should leave for March as we think about the longer term. A lot's going to change. Obviously, the number is much lower right now because we're so focused on the structural elements of costs that we think are permanent and not one-time.

Kaumil Gajrawala
Kaumil Gajrawala
Managing Director and Equity Research Analyst at Jefferies

Yeah, I would just add to that. If you look at SG&A, we've talked for two, three quarters in a row now about sort of step-up in labor investments that we needed to make to improve the in-store customer experience. We've done that. We've seen that actually manifest in an improved customer experience in the stores. Simultaneously, we have taken cost out of the SG&A structure through some G&A actions, as well as making sure that we reduce the tasks in store, simplifying the experience for our GMs and partners in the store, and again, improving that customer experience.

Operator

Okay, great. Thank you.

Kaumil Gajrawala
Kaumil Gajrawala
Managing Director and Equity Research Analyst at Jefferies

Thank you.

Operator

The next question comes from Steven Shemesh with RBC Capital Markets. Please go ahead.

Steven Shemesh
Steven Shemesh
Equity Research Analyst at RBC Capital Markets

Great. Good evening, and thank you for taking my question. I wanted to ask on supplies and companion animals and the more discretionary segment. So still negative, but the underlying trend is improving there. Wondering if you can elaborate on that, if that's just all subsegments generally just doing better, or if there's any insight to glean from specific subsegments.

Steven Shemesh
Steven Shemesh
Equity Research Analyst at RBC Capital Markets

Yeah, look, I think you're asking about discretionary. I think it's more important you think about Petco in the broader business, which, as I look at it, is really two-pronged. We have a huge consumables business, and that's really all about being in stock. And that's where a large focus of ours has been. We just implemented a new inventory management system. We're improving shelf utilization. And then, as it relates to discretionary, you're right, we've seen a 200 basis points sequential improvement. But discretionary is really all about innovation, newness, being trend right, and really driving impulse buying. We'll continue to get better at that, but we're really focused on both sides of the business and getting them right.

Steven Shemesh
Steven Shemesh
Equity Research Analyst at RBC Capital Markets

Got it. Helpful. Thank you. And maybe just as a follow-up, one of your competitors has been talking for a few quarters now on adoption trending in the right direction. Curious if that aligns with what you guys are seeing in the market. I know the data for adoptions is pretty spotty. And if not, has it stabilized? What are you looking for to maybe get ahead of an inflection there?

Steven Shemesh
Steven Shemesh
Equity Research Analyst at RBC Capital Markets

Yeah, look, I think everybody is looking at it a little bit differently. The market is rather flat, is what we're seeing. But as it relates to Petco in the short term, and by that, I mean throughout 2025, we're really in a self-help situation in that we don't have to rely on the market getting better in order for our business to get better. And so, look, if the market improves like you're talking about, that's just icing on the cake and makes us even stronger. We're really focused on what's in our control, and we don't need the industry success to drive near-term operational and profit improvement. The market growth's upside, as I said. Thanks.

Steven Shemesh
Steven Shemesh
Equity Research Analyst at RBC Capital Markets

Got it.

Operator

The next question comes from Seth Basham with Wedbush Securities. Please go ahead.

Seth Basham
Managing Director Equity Research at Wedbush Securities

Hi, this is Matt McCartney on for Seth Basham. I'm just wondering if you could talk about the pricing impact in the quarter, whether it was positive or negative, and how we should think about pricing going forward as you tweak your product mix.

Seth Basham
Managing Director Equity Research at Wedbush Securities

Yeah, thanks for the question, Matt. We don't typically talk about the impact of pricing. I will tell you that the overall environment I'll comment on has been rational, both from a pricing standpoint and a promotional environment.

Operator

Great, thanks. I was just wondering then if you could talk about the services margin and what drove the improvement there this quarter.

Seth Basham
Managing Director Equity Research at Wedbush Securities

Yeah, a couple of things. First, I'll talk in overall gross margin. If you look at our gross margin improvement year over year of 130 basis points, that was with mix going against us. So although supplies and CA was down 3% versus 5% last quarter, it was still a negative mix year over year. The two biggest drivers of the gross margin improvement for the company were, number one, our cost actions taking hold and seeing improvement throughout the cost ecosystem. Number two was that services gross margin improvement that you talked about, and that's a function of a number of things. First and foremost would be maturation of the vet hospitals and all the great work that the team's doing there going hospital by hospital, and as Joel indicated in his prepared remarks, we believe we have ample opportunity to improve the profitability of the existing vet fleet.

Seth Basham
Managing Director Equity Research at Wedbush Securities

Second would be the continuation of strength in our Vetco Mobile business. So Vetco Mobile is all a volume and utilization business, and we continue to actually increase the top line in that business, and with that drags along incremental margin improvement, and then the grooming business also remains strong for us.

Operator

Great, thank you. I'll pass it along.

Operator

Thanks, Matt.

Operator

The next question comes from Michael Lasser with UBS. Please go ahead.

Michael Lasser
Michael Lasser
Managing Director and Equity Research Analyst at UBS

Good evening. Thank you so much for taking my question. So Joel, it seems like your initial priority is to come in and cut costs focused on retail fundamentals. So A, how much of an opportunity for savings is there? If you could size that, that would be great. And B, how much of that are you going to have to reinvest in the business to drive sustainable same-store sales growth? Because as we know, this is a very competitive market with some reinvigorated players who are all looking to address the addressable market here. Thank you.

Seth Basham
Managing Director Equity Research at Wedbush Securities

Hey, thanks, Michael, and good to hear your voice. Look, I think at the phase we're at right now, Michael, none of what we're taking out at this point in time is stuff that we see we need to reinvest. We think we still have significant more cost-out opportunities. And as we get down to that second wave of stuff, certainly that's when we'll start to look at things to reinvest, like more marketing to drive top-line growth. But at this point in time, our real focus right now is about taking costs out of the business. It's not just one-time in nature that has to be reinvested in a business, but it's a permanent cost-out. And that's kind of how we're thinking about it, Michael. All right, thanks, Michael.

Operator

The next question comes from Steven Zaccone with Citi. Please go ahead.

Steven Zaccone
Steven Zaccone
Equity Research Analyst at Citi

Hi, this is Ariana on for Steve. Thank you for taking our question. My first question is, how has the business trended thus far in 4Q, and are there any callouts for holiday performance relative to the implied 4Q outlook for revenue growth?

Seth Basham
Managing Director Equity Research at Wedbush Securities

Look, I'm not going to get into kind of interquarter trends and stuff. I mean, that's clearly reflected in our guide. We're pleased with the start of the quarter, and you can see by the guide the sequential improvement from Q3 is a nice improvement. And so that's kind of where we're tracking for now, and I think we've got momentum going into the back half of the quarter here.

Lisa Stark
Lisa Stark
VP of Investor Relations at Ollie's Bargain Outlet

Thank you. And then my follow-up is, how do you think about the ability to regain market share in 2025 and in the medium term? Aside from better growth in the category, what do you see as the specific drivers to have customers re-engage with Petco?

Michael Lasser
Michael Lasser
Managing Director and Equity Research Analyst at UBS

Look, hopefully what you took away from my remarks is that I'm more bullish than ever on my decision to join Petco. The passion I saw from our associates, the way everybody here has just embraced us in turning this business around and getting back to retail disciplines certainly then sets us up for growth in 2025 and beyond. As far as specific numbers and everything, we'll lay out that for you as we get into March and next year. Hopefully you sense in my tone and my prepared remarks how excited I am and the progress we've made in an extremely short period of time. Thanks, Ariana.

Operator

The next question comes from Steve Forbes with Guggenheim. Please go ahead.

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Hey, guys. This is Julio Marquez for Steve Forbes. I wanted to touch on the vet hospitals and the opportunity for efficiency enhancements. I think you mentioned the need for full-time staffing, maybe some improvement on the merchandising side. So any color you can provide there on staffing and merchandising and maybe the anticipated lift. And then finally, any way to contextualize maybe the gross margin for the vet clinics and I guess maybe the scaling to get there. Thank you.

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Yeah, if I heard you right, your question was about the hospitals. Look, we've made a lot of progress this year. Steven, who joined us earlier this year and leads our hospital operations team, has just done a great job of delivering better profitability, helping us invest better in terms of staffing, utilization rates, etc., etc. So the progress we're making there is fantastic, and it's certainly resulted in sales continuing to grow. I mean, our hospitals and Vetco were up 17% this last quarter, and really pleased with the progress we're making with hospitals and vets overall.

Operator

Is there a second part to that question I missed on there?

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Maybe on the merchandising opportunities there and just how you guys are thinking about the upside margin for the vet hospital business and maybe the scaling to get there. Is it more of like an intermediate kind of thing, a longer-term kind of thing?

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Yeah, look, I think on the merchandising piece, it's us getting better at Rx. It's us getting better at connecting our vets back into the stores and the grooming and the recommendations there or product. That's something we're just still in our infancy on, and we can get to better. As far as the ultimate goal on margins, there's just still so much improvement there that we're nowhere close to the peak there of what the ultimate margin is. Our hospitals are rather still in their infancy, and we'll continue to improve as our utilization rates go up.

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Thank you.

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

You bet.

Operator

The next question comes from Zach Fadem with Wells Fargo. Please go ahead.

Zachary Fadem
Zachary Fadem
Managing Director at Wells Fargo

Hey, guys. This is David Lantz for Zach. Thanks for taking our questions. So I guess, how should we think about the potential glide path of gross margin improvement from here? And is there any color you can provide around Q4 outside of lapping the 130 basis point inventory write-down?

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Thanks for your question. We're not going to get into guiding for the rest of the year on gross margin. I will tell you we're encouraged by what we saw in Q3. As I mentioned earlier, there were two fundamental drivers in the improvement year over year. Number one was the cost actions beginning to take hold. Number two was the improvement in the services business. And again, that's with mix going against us. So we are starting to see those actions take hold. Joel talked about those being not one-time in nature, but being fundamental to our DNA and how we operate and run the company. So beyond that, though, we're not going to give anything forward.

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

Got it. Okay, that's helpful. And then, oh, sorry, go ahead.

Operator

Oh, go ahead, David.

Operator

Okay. Can you talk about the 3% decline in supplies and companion animal in the context of the broader market?

Zachary Fadem
Zachary Fadem
Managing Director at Wells Fargo

I would contextualize it this way. Just as we said earlier, we're in self-help mode here. And when we think about the market, we are not passively waiting for the market to recover in supplies and companion animal. We're taking actions. Part of the cost actions are in those two categories. The assortment actions are in those two categories. And we see a lot of room for improvement for us regardless of how the market performs overall.

Zachary Fadem
Zachary Fadem
Managing Director at Wells Fargo

Got it. Thank you.

Operator

The next question comes from Simeon Gutman with Morgan Stanley. Please go ahead.

Simeon Gutman
Simeon Gutman
Managing Director and Equity Research Analyst at Morgan Stanley

Hi, this is Lauren Englund for Simeon Gutman. We wanted to ask about the consumables improvement in Q3. Just curious to know if this was ticket-driven. Are you seeing new pet owners or customers coming to Petco? Just any color on the improvement there. Thank you.

Simeon Gutman
Simeon Gutman
Managing Director and Equity Research Analyst at Morgan Stanley

Yeah, look, consumables is something I talked about a couple of questions ago. And that business is all about being in stock. And I think it's a combination of our new inventory management system that's now fully in place in Q3. It's about the teams getting better at flowing inventory, better shelf utilization, and then just being priced competitively. So all those actions we're taking are starting to show up in better sales. And that's what you saw start to happen in Q3.

Steven Forbes
Steven Forbes
Analyst at Guggenheim Securities

I would just add one thing to that, and that's fresh frozen continues to be really strong for us. So that was up 20% year over year in the quarter. So that continues to be strong.

Simeon Gutman
Simeon Gutman
Managing Director and Equity Research Analyst at Morgan Stanley

Great. Thank you.

Simeon Gutman
Simeon Gutman
Managing Director and Equity Research Analyst at Morgan Stanley

Thanks, Lauren.

Operator

The next question comes from Kendall Toscano with Bank of America. Please go ahead.

Kendall Toscano
Kendall Toscano
Equity Research Associate at Bank of America

Hi, thanks for taking my question. So I just wanted to go back to you talked before about opportunities in merchandising and negotiating better terms from your suppliers. And it may still be early, but just curious if there's any update on what the response has been from vendors and how receptive they've been to your efforts there. Thanks.

Simeon Gutman
Simeon Gutman
Managing Director and Equity Research Analyst at Morgan Stanley

Yeah, thanks for the question, Kendall. Look, I actually think I commented on it specifically in my prepared remarks. The discussions with our vendors have been really well received. I personally have met with some of our merch vendor partners myself. And the key to all that is transparency and openness and talking to them about what they need as much as what we need. We've had just really successful discussions there as we build our joint business plans for 2025. And I'm really pleased with the progress our merchant teams have done.

Simeon Gutman
Simeon Gutman
Managing Director and Equity Research Analyst at Morgan Stanley

Got it. Thanks for the help there. Another question I had was just on another one that may still be early to ask, but curious if there's any update on the vet hospitals and when you're thinking about potentially returning to rolling those out since you're kind of positive for this year in the foreseeable future. Curious on the timeline of that?

Kendall Toscano
Kendall Toscano
Equity Research Associate at Bank of America

Yeah, the vet hospitals are a key growth driver for us. And they're also a key differentiator for us as all our vet hospitals are Petco-owned. As far as what the specific growth for next year will be, we'll lay that out for you in detail as we get into March. But we do expect that to continue to be a growth driver for us.

Kendall Toscano
Kendall Toscano
Equity Research Associate at Bank of America

And I would just add, Kendall, the decision to open a handful this year was not because that's not strategic and not because we don't believe it's a short, medium, and long-term opportunity. It was made because we wanted to make sure we continued to strengthen our balance sheet, generate free cash flow, and get the company back in the position of strength so that we can invest in those high ROI projects going forward.

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