Talkspace Q3 2025 Earnings Report

Talkspace EPS Results

• Actual EPS: $0.02
• Consensus EPS: $0.02
• Beat/Miss: Met Expectations
• One Year Ago EPS: N/A

Talkspace Revenue Results

• Actual Revenue: $59.38 million
• Expected Revenue: $57.45 million
• Beat/Miss: Beat by +$1.93 million
• YoY Revenue Growth: N/A

Talkspace Announcement Details

• Quarter: Q3 2025
• Date: 10/30/2025
• Time: Before Market Opens
• Conference Call Date: Thursday, October 30, 2025
• Conference Call Time: 8:30AM ET

Talkspace (NASDAQ:TALK) provides digital behavioral health services through an online platform that connects individuals with licensed mental health professionals. The company offers access to therapy and psychiatric care through messaging, video, and audio sessions, supporting a range of mental health needs.

Its services include individual, couples, and teen therapy, as well as psychiatry and medication management where clinically appropriate. Talkspace also provides mental health solutions through partnerships with employers, health plans, and other organizations, helping expand access to behavioral healthcare.

Founded in 2012, Talkspace serves customers primarily in the United States. The company became publicly traded on the Nasdaq in 2021 following a business combination with a special purpose acquisition company. Its platform is designed to make mental health care more convenient and accessible through remote delivery.

Talkspace Q3 2025 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Company reported record revenue of $59.4M and adjusted EBITDA of $5.0M, with payer revenue up 42% YoY and active payer members and sessions accelerating materially.
• Positive Sentiment: Operational improvements — including an improved matching algorithm, easier scheduling, and curated clinician network capacity — drove a >50% increase in clients starting a third session within 30 days and stronger marketing ROI.
• Positive Sentiment: Talkspace acquired WISDO Health and announced a commercial integration with Novo Nordisk’s WeGo Together app, expanding group coaching and peer support capabilities that management expects will help penetrate Medicare and specialty pharma channels.
• Positive Sentiment: Management highlighted multiple AI initiatives and a proprietary, therapy-trained large language model that in alpha testing outperformed general-purpose models on safety and therapeutic quality, with a planned product launch in H1 2026 and earlier commercial opportunities.
• Negative Sentiment: Guidance was narrowed: 2025 revenue now $226–$230M and adjusted EBITDA tightened to $14–$16M (down from a prior $14–$20M), and cash fell to $96M after ~$9M of Q3 buybacks — management cites near-term investment and selective hiring ahead of demand as drivers.

Presentation

[Jon Cohen, CEO at Talkspace]

Good morning and thank you for joining the call today to review our third quarter results. We delivered record revenue of $59.4 million.

[Jon Cohen, CEO at Talkspace]

Adjusted EBITDA of $5 million.

[Jon Cohen, CEO at Talkspace]

I am pleased to report that active payer members grew 8% sequentially and 29% year-over-year, and payer sessions increased 12% sequentially and 37% year-over-year. This acceleration in the quarter is a reflection of the focused approach we initiated this year on all aspects of the patient journey. As I look back at the quarter, I'll call out a few specific areas where we've seen this strategy have a significant impact. The number of clients activating and attending their third session in the first 30 days on the platform is up over 50%, driven mostly by improvements to our matching algorithm, ease of scheduling, and improved provider capacity. In addition, we continue to see strong results and improve the efficiency on our marketing spend by targeting specific new audiences such as military and their dependents.

[Jon Cohen, CEO at Talkspace]

We are also utilizing AI-driven tactics to further optimize media and test new marketing investments. In the third quarter, we became in-network with several new Blue plans including Illinois and Massachusetts, and we won a competitive takeaway of one of the largest national EAPs which we launched earlier this month. We've also made meaningful progress embedding Talkspace into our payer partner ecosystems by focusing on the areas that matter most to them. We continuously manage and curate our network of around 6,000 clinicians to make sure that top quality providers are available to our members and to ensure that each clinician is highly engaged and motivated. This is a key differentiator for Talkspace and has helped drive deeper integration with our payer partners, including directory integrations to facilitate patient sign on as a seamless experience.

[Jon Cohen, CEO at Talkspace]

Our brand awareness has also improved as we are now the most recognized insurance coverage focused brand for mental health with over 35% of people recognizing the Talkspace name according to third party surveys. This makes our integration into payer directories even more effective as people are more likely to recognize Talkspace and seek care from us. Payer revenue in this quarter also benefited from strength in our psychiatry business which we relaunched earlier this year to address the needs of our high acuity users and those that need medication. As a result of these initiatives, psychiatry initial session volume increased 46% in the quarter. Further, we grew our psychiatry network of providers by nearly 50% from Q2 and will continue growing that part of the network.

[Jon Cohen, CEO at Talkspace]

Given the demand trends we are seeing, we continue to focus on optimizing the internal referral funnel between therapy and psychiatry services and we expect continued growth in the coming quarters to round out our comprehensive mental health services. Earlier this month we announced our acquisition of Wisdo Health, a clinically proven AI-powered social health platform specializing in peer-to-peer community and coaching support. Wisdo has supported over 500,000 adults to date on their platform and utilizes AI to match this population with appropriately trained peers and group coaching for emotional support, companionship, and shared experiences that improve health outcomes, increase adherence and engagement rates, and reduce total cost of care for its health plan clients. Wisdo is particularly applicable to many Medicare patients who have reported a 21% decrease in loneliness and exhibited reductions of up to 10% in emergency room, urgent care, and inpatient visits.

[Jon Cohen, CEO at Talkspace]

After joining Wisdo, we anticipate that many of the Wisdo users may also benefit from referrals to therapy, just one of the many avenues where we see the synergies of being able to provide patients with a more complete set of behavioral health solutions. I am also excited to announce that next month Wisdo will begin supporting Novo Nordisk's new WeGoTogether app for patients on Wegovy for obesity or overweight. Within the app, Wisdo powers the group coaching experience that helps participants build sustainable habits, share encouragement, and stay emotionally supported.

[Jon Cohen, CEO at Talkspace]

As they work toward their health goals.

[Jon Cohen, CEO at Talkspace]

Our Direct to Enterprise, or DTE, business remains solid, particularly with organizations serving youth and young adults. Specifically, our two-year deal with the North Carolina Department of Health and Human Services to provide Talkspace to 20,000 teenagers impacted by the justice system first launched in July. Core Spaces, which provides student housing options on college campuses to 36,000 students at 32 different universities, launched in late August. While both of these launched a bit later in the quarter than anticipated, they are now up and running and progressing nicely. Additionally, this was a strong quarter for contract renewals, including Baltimore County Public Schools and Colby College, which has renewed its contract three times now for its eight years with Talkspace. We also celebrated two years of our New York City Teen Space program. Looking at the results over that time period, we have over 40,000 youth enrolled in the program.

[Jon Cohen, CEO at Talkspace]

Notably, 93% of the participants use messaging, highlighting that our approach to accessibility allows us to meet teens where they are. Our suicide risk algorithm identified over 500 potential elevated risk incidents, which is incredibly important in a population experiencing anxiety and depression as their most prominent mental health challenges. Switching to AI, we continue to make significant progress integrating our work on AI into all aspects of our business with multiple initiatives to improve the customer member journey.

[Jon Cohen, CEO at Talkspace]

This includes LLM search engine optimization, AI assistance in improving eligibility determination for insurance, Smart Insights for providers in preparation of their sessions, comprehensive smart evaluation that provides the providers with a HIPAA-compliant AI draft of a biopsychosocial evaluation after intake sessions, Smart Notes providing post-session summaries for the clinicians, our Talkcast individualized podcast that I've talked about in the past, and now our AI that helps review the medical records, which has been extraordinarily helpful to the compliance and clinical quality teams. We have data demonstrating the value of our AI innovations. When providers use Smart Insights ahead of their second session with a member, those members are more than 30% more likely to book a third session within 30 days and 31% more likely to complete their third session within 30 days of registration.

[Jon Cohen, CEO at Talkspace]

Recent results from our data on Talkspace indicate that 21% of people are more likely to book and complete a third session after listening to their podcast. We've also launched three additional proprietary risk algorithms to add to our suicide risk algorithm. These include risk for violence or homicidal ideation, homicidal intent or homicidal plan, risk for substance use disorder, and maltreatment risk determination which identifies behavior or circumstances that may lead to harm, neglect, or ongoing abuse. Finally, I'm very excited to announce that the Talkspace-developed behavioral health specific large language model I alluded to on our Q2 earnings call has proven to outperform current AI chatbot agents in our alpha testing. Our proprietary LLM has been trained on hundreds of millions of anonymized therapy transcripts and rigorously tested for safety and therapeutic quality, and we envision it will serve as a therapy companion and clinical support tool.

[Jon Cohen, CEO at Talkspace]

With that in mind, I want to address the issue of AI and mental health and the crisis that has emerged generating the recent headlines of high-profile cases in the press of significant injury and fatalities as a result of people interacting with general purpose LLMs to address mental health issues. Many have noted that the chatbots can be dangerous as they provide instant, unrestricted validation and reassurance to users, are too empathetic or sycophantic, are constantly affirming bad behavior, and are always cheerfully adaptive during conversation that flatters rather than challenges ongoing issues. This has resulted in social deskilling and an erosion of real-world interactive skills. They fail to challenge delusions or reinforce reality, lack real-time risk identification, lack clinical oversight, and there is no HIPAA protection.

[Jon Cohen, CEO at Talkspace]

We would note that even as companies work to address some of these issues, they do not have all of the necessary capabilities or experience to more fully protect users. We recognize that these inadequacies of others is a unique opportunity for us. Our significant investment in an AI model combined with our other capabilities will offer individuals a significantly better and safer experience. This new model that we have developed sets a new standard for both therapeutic efficacy and user safety. Unlike general purpose LLMs available today, utilizing our database, the model was trained on hundreds of millions of tokens from anonymized and graded Talkspace therapy transcripts. In testing, the model consistently outperforms both open source baselines and state-of-the-art models in responding to high-risk mental health situations including self-harm, hallucinations, OCD, mania, and delusion.

[Jon Cohen, CEO at Talkspace]

In fact, in a recent test our model, when compared to general purpose models without this specialized fine-tuning, delivered a 50% improvement in identifying and responding to high-risk behaviors, a 47% higher therapeutic quality score on the Cognitive Therapy Rating Scale, and a three times higher user satisfaction than the base model. We expect that these early results will get even better over time as we refine the model in further testing cycles. More importantly, our product is being built with significant clinical oversight, real-time risk determination, immediate referral to a live therapist human in the loop, and with HIPAA protection to protect patients' personal information. These are unique and core skills that are already available to our Talkspace members through their personal interactions with their therapists.

[Jon Cohen, CEO at Talkspace]

Additionally, our model can be used as an engagement tool for intake screening for multiple different types of patients and as an engagement tool in between sessions. We see the development of our safe Talkspace AI Agent proprietary LLM as a large new opportunity with significant potential upside for our existing business and significant opportunity for new products. We expect to launch a full product offering in the first half of 2026, but believe there are a number of unique and significant commercial opportunities in the near term. We expect to focus initially on several of these near-term opportunities that take advantage of our existing commercial infrastructure and brand presence, including as an affordable alternative for consumers and an attractive alternative for employers to provide a low-cost alternative to their employees.

[Jon Cohen, CEO at Talkspace]

Over time, we anticipate being able to work with our existing payer partners to offer to their network members a reimbursable alternative. Importantly, all of these early products will remain HIPAA compliant and provide real-time clinical oversight with the availability for immediate referral to a live therapist in our existing network. We look forward to providing updates on this important initiative over the coming months. I'm proud of all our team has accomplished so far this year and know we are set up for even greater success ahead. Now I'll turn the call over to Ian to review the financials in more detail.

[Ian Harris, CFO at Talkspace]

Thanks Jon and good morning everyone. In the third quarter, we continue to execute on our growth and profitability objectives while maintaining strong operational discipline. First, I'll review our quarterly financial performance.

[Ian Harris, CFO at Talkspace]

Then provide an update on.

[Ian Harris, CFO at Talkspace]

Our outlook for the remainder of the year starting with the third quarter. Results: Total net revenue was $59.4 million, an increase of 25% year-over-year and 9% sequentially. The accelerating momentum in our payer business is a result of our strategic product investments over the last several quarters as well as our efficient marketing approach. Throughout the year, payer revenue grew 42% year-on-year and 12% sequentially to $45.5 million. This performance reflects the continued adoption and our collaboration with payer partners, resulting in higher member engagement within our payer populations. During the quarter, we completed more than 432,000 payer sessions, up 12% sequentially and up 37% year-over-year.

[Ian Harris, CFO at Talkspace]

The strong session growth was driven by a 29% increase in unique active payer members to over 120,000, which represents our highest quarterly figure since the company's inception and reflects one of the benefits of the payer business line, where past cohorts compound over time as members exhibit longer retention rates than out-of-pocket members. Direct to enterprise revenue was $9.3 million, down 1% year-on-year and 2% sequentially, similar to last quarter. Our renewal rates were strong, but as Jon mentioned, we experienced slight delays in a couple of material launches that were moved from Q3 to Q4. We have high visibility into sequential growth for Q4 thanks in part to the Q4 launches of those third quarter new client wins.

[Ian Harris, CFO at Talkspace]

Consumer revenue from people paying out of pocket totaled $4.6 million in the quarter, up from $4.4 million last quarter, but a decline versus $6 million a year ago, as we now cover more Americans via in-network benefits and we optimize our checkout funnel to direct members to use their covered benefits. Adjusted gross profit was $24.6 million, up 13% year-over-year and up 5% sequentially, representing a 41.5% gross margin compared to 43.1% in the prior quarter. The sequential decline in gross margin was driven in part by the continued overall mix shift toward payer revenue as well as the timing of selective network hiring in certain areas in anticipation of increased demand, which we expect to normalize. In Q4, total operating expenses were $22.4 million, down 11% sequentially and up 4% year-over-year.

[Ian Harris, CFO at Talkspace]

As a percentage of revenue, OpEx excluding stock-based comp and non-recurring expenses declined to 34% versus 40% in Q2 and 41% a year ago, driven by disciplined expense management and continued operating leverage. As revenue growth outpaces a relatively fixed cost base, Adjusted EBITDA grew 111% year-over-year to $5.0 million, compared to $2.3 million in Q2 and $2.4 million a year ago. Adjusted EBITDA margin expanded to 8.4% versus 5% a year ago, again demonstrating the operating leverage inherent in the business. Turning to the balance sheet, we ended the quarter with $96 million in cash and equivalents, including available for sale securities and restricted cash. This was down $7 million sequentially, primarily due to our share repurchase activity. We bought back nearly $9 million of stock in the quarter, bringing our year-to-date share repurchases to $17.2 million.

[Ian Harris, CFO at Talkspace]

Finally, turning to our outlook, we are narrowing our full year guidance ranges for 2025 as follows. We now expect revenue to be between $226 million and $230 million, which represents year-over-year growth of 20%-23%. This compares to the prior range of $220 million-$235 million. We now expect Adjusted EBITDA to be between $14 million and $16 million versus the prior range of $14 million-$20 million. As we've shared today and is evident in our improving KPIs and accelerating revenue growth, especially in our payer business, the strategic investments we've made in both marketing and to improve our technology and product platforms over the course of 2025 are paying off.

[Ian Harris, CFO at Talkspace]

While these investments impact our near term profitability as reflected in the updated guidance, they also lay the groundwork for sustainable growth for both our top and bottom lines in the near term as well as into 2026. We've made meaningful progress across the company so far this year, both from a clinical and operational standpoint.

[Ian Harris, CFO at Talkspace]

I believe we're ending the year on.

[Ian Harris, CFO at Talkspace]

A very solid foundation. With that, operator, we can open the call for questions.

[Operator]

At this time I would like to remind everyone in order to ask a question, please press star followed by the number one on your telephone keypad. Your first question comes from the line of Steve Dechert with KeyBanc. Please go ahead.

[Steve Dechert, Assistant VP at KeyBanc]

Hey, thanks guys.

[Steve Dechert, Assistant VP at KeyBanc]

Just want to ask around the behavioral health large language models. How will those be integrated into the Talkspace app? How do you plan to monetize that? Will there be a subscription or just something that will be included if you're an existing patient for free?

[Steve Dechert, Assistant VP at KeyBanc]

Thanks.

[Jon Cohen, CEO at Talkspace]

Thank you for the question. It will be integrated into our network. We're also building this clinical oversight piece of it, so we're able to watch for anybody that needs off ramping. That's part of the new patient journey that will be part of this. Depending on which population uses it, we have multiple areas. You may have seen that we can monetize this, whether it's large populations, consumers, employers. The model and the patient journey for each of those will be different. My answer to your question is really stay tuned until we're ready to really bring it to market, which will be early 2026. Each one of those will have actually a different impact on us relative to how we commercialize that particular entity.

[Steve Dechert, Assistant VP at KeyBanc]

Okay, and then maybe as a follow up, could you talk about some of.

[Steve Dechert, Assistant VP at KeyBanc]

The changes you've made to the matching.

[Steve Dechert, Assistant VP at KeyBanc]

Algorithm that's driving the stronger retention that you're seeing?

[Steve Dechert, Assistant VP at KeyBanc]

Thank you.

[Jon Cohen, CEO at Talkspace]

I think the most important part of there is.

[Jon Cohen, CEO at Talkspace]

We get people in, and we actually tell them that we're going to make an appointment for them. Subsequently, we then in some circumstances find.

[Jon Cohen, CEO at Talkspace]

An appropriate match for them as opposed to matching them right off the bat. That is one initiative. The second is our ability to schedule.

[Jon Cohen, CEO at Talkspace]

People for multiple sessions or into time.

[Jon Cohen, CEO at Talkspace]

Slots of what they're looking for has significantly improved to help drive that part of the registration process.

[Ian Harris, CFO at Talkspace]

Yeah, Steve, it's Ian. Good morning. I wouldn't say there's really one or even a handful of things we can point to directly that impact it. It's really a multitude of small tweaks that all have a really positive compounding effect when stacked together. It's dramatically simplifying our registration flow. It's network management where we're dynamically looking at supply, demand, and having that supply management outlook where we're looking both in the near term, you know, one, two weeks ahead, but also from a broader network planning quarters ahead even.

[Ian Harris, CFO at Talkspace]

We're getting at specifics like days of the week, times of the day, which states, and making sure that we're engaging our network to open up schedules and availability such that when people come in, we know, in addition to costs, which we've talked about in the past, we know that scheduling is a huge criteria in terms of that consumer choice to go through with their decision to proceed or not.

[Steve Dechert, Assistant VP at KeyBanc]

Thanks guys.

[Operator]

Your next question comes from the line of Charles Rhyee with TD Cowen. Please go ahead.

[Analyst at TD Cowen]

Hey, this is Ethan on for Charles. Thanks for taking the question. It looks like payer KPIs are doing pretty well. Are you guys comfortable, do you think, with the number of credentialed therapists?

[Analyst at TD Cowen]

You have right now in your network, or do you think you might have

[Analyst at TD Cowen]

To potentially grow that number in the.

[Analyst at TD Cowen]

Near or medium term?

[Analyst at TD Cowen]

Thanks.

[Ian Harris, CFO at Talkspace]

Yeah, we're definitely comfortable with where we stand today. I mean, again, we're meeting even at the Senior Executive level weekly on this exact issue for capacity planning because obviously it's core to what we do. I'd say in general we feel good about where we are.

[Ian Harris, CFO at Talkspace]

There's.

[Ian Harris, CFO at Talkspace]

We're constantly pruning, adding. It's hard to talk about it sort of in the aggregate because we're getting down very specific to what are they credentialed for, realms of expertise, are they a 1099 versus a W-2, what's their ultimate capacity, and what geographies are they in, just to name a few of the variables we have to plan around. I touched on that actually in my prepared remarks around our gross margin, the sequential change from Q2 to Q3. Some of that was actually we did some hiring in our network to get out in front of anticipated demand, which we saw in Q3, and candidly what we're seeing in Q4, more of the same of that very strong payer demand. That was a little bit of a drag on gross margins in Q3 as we hired ahead of that demand.

[Ian Harris, CFO at Talkspace]

We're saying today we feel very good about the health of the network overall.

[Analyst at TD Cowen]

Okay, that's super helpful, thank you. If you don't mind me taking a quick follow-up.

[Analyst at TD Cowen]

It looks like S&M.

[Analyst at TD Cowen]

Ramped down in the quarter, and this is pretty consistent with what you guys have been messaging. How should we think about it?

[Analyst at TD Cowen]

The run rate of marketing spend going forward?

[Ian Harris, CFO at Talkspace]

Yeah, so it was down a little bit sequentially, obviously up I think about $1 million year-on-year. What I would reiterate is we're very, should I say this, like it's a very high bar for marketing. We don't spend it lightly. We were comfortable adding versus a year ago because of the efficiency and the very strong ROI we're seeing. I think that came through in the KPIs for payer last quarter and again this quarter just looking at the new user growth, which is a very good forward indicator of sessions that are going to come and obviously in a fee for service model, therefore payer revenue that's to come. Going forward I think kind of where we are in Q3 is an okay proxy for Q4.

[Ian Harris, CFO at Talkspace]

We'll obviously come back to you all on sort of 2026 guidance next quarter. What I would say is, you know, this sort of in our narrowed guidance for 2025, that 20%-23% growth range, I would expect for next year another 20%+ top-line growth which obviously requires some marketing to support it, but it wouldn't be too dramatically different from this year.

[Jon Cohen, CEO at Talkspace]

Okay, that's really helpful, thank you.

[Operator]

Your next question comes from the line of Ryan MacDonald with Needham. Please go ahead.

[Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham]

Thanks for taking my questions. Congrats on the continued success in the payer channel. If we kind of break down sort of the growth in active members utilization, can you just talk about sort of how much you could attribute to sort of the core commercial population versus obviously the continued growth in lives in the Medicare population thus far.

[Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham]

Thanks.

[Jon Cohen, CEO at Talkspace]

I think as you can imagine, the significant growth continues to be on the commercial side of the business.

[Jon Cohen, CEO at Talkspace]

We are seeing continued growth in Medicare.

[Jon Cohen, CEO at Talkspace]

We are seeing, I would say, significant uptake on the military initiatives that we're doing right now. All of it is, you know.

[Jon Cohen, CEO at Talkspace]

Is moving at almost the same pace.

[Jon Cohen, CEO at Talkspace]

There is no question that the commercial payer orbit is significantly contributing to the increase in both registration and sessions.

[Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham]

That's helpful. As you think about the Wisdo Health acquisition and starting to integrate that, how can you, what can that do to help sort of open up more of the Medicare opportunity for you or drive more sort of active engagement there? Is there anything from a marketing perspective you're doing during open enrollment here to really try to ramp up those efforts this year?

[Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham]

Thanks.

[Jon Cohen, CEO at Talkspace]

Yeah, that's a great question.

[Jon Cohen, CEO at Talkspace]

There is no question that the Wisdo integration into our Medicare strategy, we think, will provide some significant uptick because of the group coaching that they offer. We are finding that a significant number of seniors like the idea of group coaching and peer to peer and people who have experienced what they have, particularly around the loneliness issue. We do think that is a significant uptick relative to the Medicare population. I understand your question relative to open enrollment, I'm not sure what the impact of that would be. It's certainly unknown relative to the Medicare Advantage population.

[Jon Cohen, CEO at Talkspace]

I can't answer that. It's to be seen about what happens at open enrollment.

[Jon Cohen, CEO at Talkspace]

Remember our core issue is pitching directly to patients once they've signed up. I also just want to reiterate a little bit on the Wisdo though. The Novo Nordisk announcement that we made as part of it is really.

[Jon Cohen, CEO at Talkspace]

Significant.

[Jon Cohen, CEO at Talkspace]

Positive issue relative to the Wisdo go-to-market strategy. It was very clear that the people who are taking GLPs relative to weight management are really looking for a group coaching solution to help them get through it by seeing and interacting with other people who are going through the journey.

[Ian Harris, CFO at Talkspace]

Ryan, a quick modeling note on that point. The Wisdo revenue will show up for something like the GLP-1 program with Novo and their WeGo app. That'll show up in DTE revenue. To your earlier question, signing up our existing payers, which I would say to date the receptivity and interest from Talkspace's existing payer partners has really pleasantly surprised us. Their interest in potentially adding on Wisdo as another benefit will obviously show up in payer revenue, so it won't be broken out separately per se.

[Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham]

Thanks for clarifying that, Ian.

[Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham]

Appreciate it.

[Operator]

Next question comes from the line of Richard Close with Canaccord Genuity. Please go ahead.

[Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity]

Yeah, thanks for the question.

[Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity]

Congratulations on the results and all the update here. Just maybe to pull a thread on Wisdo and the pharma opportunity. Can you talk a little bit about how you see that playing out? Is this just a one off

[Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity]

With.

[Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity]

Novo or how are you thinking about really penetrating that market?

[Jon Cohen, CEO at Talkspace]

Yeah, yeah. I won't discuss the specifics of the relationship with Novo. I would tell you that as you can imagine, the number of people that are getting Wegovy and what percentage of them are really looking for this kind of application to help them get through their journey. What it does is it really helps people develop the habits to continue to stay on the drug. We are, let's put this, we will look at other similar opportunities in the.

[Jon Cohen, CEO at Talkspace]

Pharma space in a general sense.

[Jon Cohen, CEO at Talkspace]

We need to get this one honestly right the first time around. I would say more to come on that.

[Jon Cohen, CEO at Talkspace]

Okay.

[Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity]

On the AI front, appreciate the comments there. Jon, calling out, I guess some of the downfall of other behavioral health large language models and dealing with mental health are there. Do you see opportunities for Talkspace as maybe partnering with some of those other companies in terms of providing the clinical oversight that's associated with your offering? Any thoughts there in terms of partnership opportunities?

[Jon Cohen, CEO at Talkspace]

Yeah, the answer is absolutely yes.

[Jon Cohen, CEO at Talkspace]

We do have.

[Jon Cohen, CEO at Talkspace]

You know, significant.

[Jon Cohen, CEO at Talkspace]

You've heard me talk about it. I think we have a significant differential advantage relative to the other behavioral health large language models specifically.

[Jon Cohen, CEO at Talkspace]

That we have the provider network.

[Jon Cohen, CEO at Talkspace]

We actually know how to deal with mental health journeys. I think what's nuanced a little bit is if you're in another LLM and you need therapy and you need to see a therapist, we're a network. What that means is if we have a continuous seamless journey relative to the others, patients who need therapy essentially are going to be probably covered.

[Jon Cohen, CEO at Talkspace]

They don't have to pay more.

[Jon Cohen, CEO at Talkspace]

If you're on one of the other LLMs and you need therapy or need to go outside the network, the question is, who's going to pay for that?

[Jon Cohen, CEO at Talkspace]

It's a long winded answer to.

[Jon Cohen, CEO at Talkspace]

I do think there are licensing and other potential opportunities with other players out there.

[Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity]

Okay, thank you.

[Operator]

Your next question comes from the line of Bobby Brooks with Northland Capital Markets. Please go ahead.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Hey, good morning guys. Thank you for taking my question. It was great to see.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

A second straight quarter where all the.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Year over year growth, KPIs on utilization for payer accelerated.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

I was just curious if we.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Could you dive a little bit deeper on the factors that were driving that? I know over the last two quarters you had mentioned new monthly record signups for new users and that was sort of a key. Is that still occurring? Just hoping to get a little more color on that.

[Ian Harris, CFO at Talkspace]

Hey Bobby, thanks for the question. The short answer is yes. I think we were referring to last quarter sequentially in terms of quarterly unique active payer members. We saw about a 10,000 user step up from Q1 to Q2 and saw pretty much the same step up Q2 to Q3. As I mentioned earlier, that's a really good leading indicator for payer revenue. We have very high visibility into the retention of a new group adding on to the platform in a month and what those cohort curves look like. From a supply capacity planning standpoint, that's very helpful. Yes, you saw it again this quarter, which obviously putting two and two together there bodes very well for our visibility to payer revenue for Q4, where again we grew 29% the users this quarter versus a year ago. The sessions also grew 37%.

[Ian Harris, CFO at Talkspace]

You can do the math, you saw a little bit of a benefit year-on-year, mid single digits in terms of sessions per member. Some of that is around the product changes we're doing to engage folks. Some of that is actually in Jon's remarks, he talked about a relaunch of psych and as part of that we're doing a much better job, much more concerted effort in that cross referral between therapy and psych that a year ago we were candidly not very focused on. Sessions per member also going up, price going up, users going up. That's why you're getting that 42% growth in payer as a function of all that. Just to double click on the new user piece, marketing for us gets, we've touched on and the efficiency metrics and ROIs we're seeing there are still very good.

[Ian Harris, CFO at Talkspace]

We're very pleased with it and that's why we had sales and marketing up about $1 million from a year ago. We've talked in the past, less so this quarter, but the level of collaboration and candidly the effort and resources from our payer partners that they're dedicating to making it a more seamless integration to get to Talkspace has been also a very big benefit in terms of new users. When we talk about the directory integrations and getting more embedded into their payer portals to make it a more seamless transition, that's been years and years in the making to get to the point where all the clinical quality, all the safety, all the outcomes data that we're sharing with them and they've been pleased with for multiple years. You can imagine these managed care orgs with very, you know, long lists of priorities.

[Ian Harris, CFO at Talkspace]

To be able to get that dedicated resource and attention from them, to go through these sort of technological integrations, it's a very high hurdle, and I think it's a testament to the job we're performing for them. That leads to significant user growth as well.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Got it. That's super helpful. Just maybe double responding to the directory integrations. I know in the past you had talked, I think it was like you're integrated with one payer system. It seems like maybe that's now expanded to some others.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Just.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Any thoughts on that?

[Jon Cohen, CEO at Talkspace]

Yeah, we.

[Jon Cohen, CEO at Talkspace]

Yes, we will be in several other national players, most likely and probably in Q4 and rolling into 2026. Those are really close, I'll tell you, to the finish line, which will, as I said, probably happen in Q4, which will continually have a significantly positive impact on the ability of people to book sessions without having to leave the payer platform.

[Jon Cohen, CEO at Talkspace]

I think what you're asking is those new additions are on the come. Those are not reflected in the Q3 results.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Thank you, that's helpful color, I'm sorry if I missed this, if you discussed it earlier, but could you maybe just discuss the factors underpinning the guidance range tightening specifically on EBITDA.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Is it.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Are you just spending a little bit more in anticipation of, you know, more?

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

I know your

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

The gross margins are lower on some selective hiring, anticipating more demand.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Yeah.

[Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets]

Is that okay? That's kind of the driver for the Adjusted EBITDA change.

[Ian Harris, CFO at Talkspace]

Yeah, exactly. On the revenue tightening, as you can see, we tightened around the midpoint. I guess the new midpoint's a little bit higher than prior and then a couple million down on the EBITDA range, which is a couple factors. One is actually a function of the sort of DT commentary Jon laid out where some of our Q3 launches got delayed to October. They're live now and we'll see it in Q4. You lose up to a quarter of revenue and EBITDA from that.

[Ian Harris, CFO at Talkspace]

It's also in assessing our classic sort of growth versus profitability given the returns we're seeing and the acceleration in our KPIs going from low 30s beginning of the year annualized growth to low 40s and wanting to continue that given the opportunity set is there, we decided a couple million bucks on EBITDA to ensure that we're growing at least 20% in 2026 is a trade off that makes a ton of sense.

[Ian Harris, CFO at Talkspace]

I would agree with that logic. I'll return to the queue. Congrats on the great quarter.

[Operator]

Your next question comes from the line of Steven Valiquette with Mizuho. Please go ahead.

[Steven Valiquette, Managing Director of Healthcare Technology and Distribution Analyst at Mizuho]

Yeah, thanks.

[Steven Valiquette, Managing Director of Healthcare Technology and Distribution Analyst at Mizuho]

Let me offer my congrats on the results as well. I guess my question is just kind of thinking ahead of next year. You know, 2026 is the third year of your three year guidance you gave at the beginning of 2024. Just wonder if there's any plans right now to provide any sort of new long term guidance, you know, sometime next year or if that's still kind of TBD or are you going to maybe just revert back to annual guidance? Just curious as you think about visibility on the business, how you're going to tackle the kind of the forward look. Just any preliminary thoughts around that might be helpful.

[Steven Valiquette, Managing Director of Healthcare Technology and Distribution Analyst at Mizuho]

Thanks.

[Ian Harris, CFO at Talkspace]

Yeah, thanks, Steve.

[Ian Harris, CFO at Talkspace]

I'd say TBD for now, but yes to your point, the three-year outlook we put out early 2024 was for 2024, 2025, 2026. We've largely delivered across that three-year plan.

[Ian Harris, CFO at Talkspace]

Right.

[Ian Harris, CFO at Talkspace]

To remind folks, it was a 20%-25% top-line CAGR, which we grew 25% in 2024, year one. The narrow guidance is for low 20s in this year, 2025. Even to hit that outlook, we could have much lower growth in 2026. I want to make sure you hear, you know, we think 2026 will look a lot like 2025 or potentially better. At least 20% growth again in 2026 and then getting to that sort of low double-digit 12.5%-15% Adjusted EBITDA margin. That's also very much the plan for 2026. Obviously, we will give more detailed annual guidance next quarter or potentially at JPMorgan in January. In terms of the longer-term outlook, I will not make any promises, but I know that's always helpful for you guys. Duly noted.

[Steven Valiquette, Managing Director of Healthcare Technology and Distribution Analyst at Mizuho]

Okay, I appreciate it. Thanks.

[Operator]

Your last question comes from the line of Ryan Daniels with William Blair. Please go ahead.

[Matthew Mardula, Equity Research Associate at William Blair]

Hello, this is Matthew Mardula on for Ryan Daniels and thank you for taking our question. Regarding Medicare, with there being many different sub sectors and just the overall larger market of Medicare, since you've.

[Matthew Mardula, Equity Research Associate at William Blair]

Had a couple of quarters under your.

[Matthew Mardula, Equity Research Associate at William Blair]

Belt, when do you believe Medicare will.

[Matthew Mardula, Equity Research Associate at William Blair]

Start to meaningfully impact results?

[Matthew Mardula, Equity Research Associate at William Blair]

Do you think it could be 2026 or later on? I'm just trying to understand the ramp that could come from adding patients in Medicare.

[Jon Cohen, CEO at Talkspace]

Yeah, it's as I talked.

[Jon Cohen, CEO at Talkspace]

It continues to be a work in progress. We see increasing sessions and registrations each quarter. We are continuing to refine the strategy around reaching seniors. I think the unknown right now will be the impact of Wisdo, which we think will have an impact in addressing that population. The short answer is it's still a work in progress as we work through state by state and subcategory, subpopulation by subpopulation. I think you've heard me talk about before, the over 75 engagement is very different than the 65 year old-75 year old, which is very different than the actual 55 year old-65 year old that may or may not be, let's say, dialysis, et cetera. We continue to work through it. I would just say stay tuned for 2024 for the Q4 and 2025 as we refine the strategy each quarter.

[Matthew Mardula, Equity Research Associate at William Blair]

Got it. Thanks for that.

[Matthew Mardula, Equity Research Associate at William Blair]

I understand that over the past couple of quarters you've been using AI applications on the administrative side, and in your prepared remarks you mentioned some. Regarding the benefits of AI, have you seen any financial impact on an administrative level? If so, if you could kind of give us some color into that. I'm just trying to understand if there will be a certain time where.

[Jon Cohen, CEO at Talkspace]

You believe you will see.

[Jon Cohen, CEO at Talkspace]

A meaningful lift up financially in terms of either productivity or savings regarding usage of AI applications on the administrative side.

[Jon Cohen, CEO at Talkspace]

As we reported in.

[Jon Cohen, CEO at Talkspace]

In the remarks, we've already seen significant impact of AI. We've integrated it to almost every part.

[Jon Cohen, CEO at Talkspace]

Of the patient journey, you know.

[Jon Cohen, CEO at Talkspace]

The top of the funnel through first session, second session, third session. The impact has actually been significant. We've talked about 30% more people looking now to book a third session within 30 days, 31% more likely to complete their third session. Talkcast has had a positive impact of 20%, 21% of people more likely to book a third session.

[Jon Cohen, CEO at Talkspace]

All of those are just examples.

[Jon Cohen, CEO at Talkspace]

How AI actually is integrated into the patient journey, whether it's the risk algorithm, smart notes, summary notes that I've talked about in the comments, all of that already has had a very, very remarkable impact on the number of sessions that we're seeing and people rebooking.

[Ian Harris, CFO at Talkspace]

On the corporate side for G&A, I'd say we are already using AI a ton to ensure that operating leverage comes through. You know, we grew 25% this quarter. I think this is probably in the Adjusted EBITDA bridge. When you look at, for the OpEx that impacts, you know, excluding SBC that impacts EBITDA, it's effectively flat year-on-year. The benefits of a lot of what we're doing on a corporate level are definitely embedded in that minimizing OpEx.

[Matthew Mardula, Equity Research Associate at William Blair]

Great, thank you for those insights.

[Operator]

There are no more questions at this time, ladies and gentlemen. That concludes today's call. Thank you all for joining, and you may now disconnect.

Participants

Executives

• Jon Cohen, CEO
• Ian Harris, CFO

Analysts

• Steve Dechert, Assistant VP at KeyBanc
• Analyst at TD Cowen
• Ryan MacDonald, Managing Director and Senior Equity Research Analyst at Needham
• Richard Close, Managing Director of Digital and Tech-enabled Health Equity Research at Cannacord Genuity
• Bobby Brooks, VP and Senior Equity Research Analyst at Northland Capital Markets
• Steven Valiquette, Managing Director of Healthcare Technology and Distribution Analyst at Mizuho
• Matthew Mardula, Equity Research Associate at William Blair