Citizens Financial Group Q2 2025 Earnings Report

Citizens Financial Group EPS Results

• Actual EPS: $0.92
• Consensus EPS: $0.88
• Beat/Miss: Beat by +$0.04
• One Year Ago EPS: $0.82

Citizens Financial Group Revenue Results

• Actual Revenue: $2.04 billion
• Expected Revenue: $2.01 billion
• Beat/Miss: Beat by +$30.41 million
• YoY Revenue Growth: +3.80%

Citizens Financial Group Announcement Details

• Quarter: Q2 2025
• Date: 7/17/2025
• Time: Before Market Opens
• Conference Call Date: Thursday, July 17, 2025
• Conference Call Time: 10:00AM ET

Citizens Financial Group (NYSE:CFG) (NYSE: CFG) traces its roots back to 1828 and is headquartered in Providence, Rhode Island. Over its long history, Citizens evolved through regional consolidations and a period as a subsidiary of The Royal Bank of Scotland Group before completing its initial public offering in 2014. Today, the company positions itself as a leading regional bank with a focus on customer-centric service, innovation and sustainable growth.

Citizens operates across the U.S. Northeast, Mid-Atlantic and Midwest regions through a network of more than 1,000 branches and nearly 3,000 ATMs. The company’s business segments include Retail and Commercial Banking, Commercial Real Estate and Wealth Management. In Retail and Commercial Banking, Citizens offers a full suite of deposit accounts, cash management solutions and lending products tailored to individuals, small businesses and middle-market enterprises.

The bank’s lending portfolio encompasses consumer mortgages, home equity lines of credit, auto loans, and business financing, while its Commercial Real Estate division provides acquisition, construction and refinancing services. Through its Wealth Management arm, Citizens delivers investment advisory, trust and estate planning services to high-net-worth individuals and institutions. In support of its diverse product mix, the company continues to invest in digital and mobile banking platforms to enhance customer experience and operational efficiency.

Citizens is led by Chairman and Chief Executive Officer Bruce K. Van Saun, supported by an experienced senior management team overseeing risk management, technology, finance and corporate strategy. Under their guidance, the bank emphasizes community engagement, responsible lending practices and initiatives that support economic development and sustainable finance across its footprint.

Citizens Financial Group Q2 2025 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Strong Q2 financial performance with NII up 3.3% sequentially, NIM expansion of 5 bps, resumed net loan growth across all segments, 10% fee income growth and flat expenses driving 5% operating leverage.
• Positive Sentiment: Favorable credit trends as net charge-offs fell to 48 bps, non-accrual loans declined 4% linked quarter, and the allowance for credit losses held steady at 1.59% amid peaking charge-off levels.
• Positive Sentiment: Robust capital returns with a CET1 ratio of 10.6%, $200 million of share buybacks executed and Board approval to expand the repurchase program to $1.5 billion, supported by strong liquidity and funding.
• Neutral Sentiment: Strategic progress as the Private Bank added $1.2 billion of loans, grew AUM to $6.5 billion and remains on track for 5% EPS accretion and 20%+ ROE, while launching a multi-year “Reimagining the Bank” AI-driven transformation.
• Neutral Sentiment: Q3 guidance calls for 3–4% NII growth, a 5 bps NIM lift, low-single-digit noninterest income gains, 1–1.5% expense growth with positive operating leverage, and reaffirmation of full-year 2025 targets.

Presentation

[Operator]

Good morning, everyone, and welcome to the Citizens Financial Group Second Quarter twenty twenty five Earnings Conference Call. My name is Denise, and I will be your operator today. Currently, all participants are in a listen only mode. Following the presentation, we will conduct a brief question and answer session. As a reminder, this event is being recorded.

[Operator]

Now I will turn the call over to Kristin Silberberg, Head of Investor Relations. Kristin, you may begin.

[Kristin Silberberg, Head - IR at Citizens Financial Group]

Thank you, Denise. Good morning, everyone, and thank you for joining us. First this morning, our Chairman and CEO, Bruce Van Sorn and CFO, John Woods, will provide an overview of our second quarter results. Brendan Coughlin, Head of Consumer Banking and Don McCree, Head of Commercial Banking are also here to provide additional color. We will be referencing our second quarter presentation located on our Investor Relations website.

[Kristin Silberberg, Head - IR at Citizens Financial Group]

After the presentation, we will be happy to take questions. Our comments today will include forward looking statements, which are subject to risks and uncertainties that may cause our results to differ materially from expectations. These are outlined for your review in the presentation. We also reference non GAAP financial measures, so it's important to review our GAAP results in the presentation and the reconciliations in the appendix. And with that, I'll hand over to Bruce.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Thanks, Kristin, and good morning, everyone. Thanks for joining our call today. We announced strong financial results today that exceeded expectations notwithstanding tremendous uncertainty in the macro environment during the quarter. Highlights include strong NII growth of 3.3% sequential quarter paced by NIM expansion of five basis points and the resumption of net loan growth across consumer, private bank and commercial good fee growth of 10% which was paced by wealth, card and mortgage good expense discipline with expenses broadly flat resulting in 500 basis points of operating leverage and credit trends remaining favorable and continued meaningful share repurchases. It's worth noting that capital markets still managed to have a pretty good quarter notwithstanding the uncertainty in the environment.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Our diversity helped as strength in equity underwriting and loan syndications offset weaker debt capital markets and a delay in the completion of several significant M and A deals. We expect that we will record over $30,000,000 in fees on these deals in July and our pipelines remain strong setting us up well for the second half. Our balance sheet remains rock solid across capital, liquidity, funding and our credit reserve position. We continue to execute well on our strategic initiatives. The Private Bank had strong growth in loans and AUM with average deposits up nicely, but spot deposits impacted somewhat by the timing of inflows and outflows.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We remain on track to hit all full year targets. The business is on track to deliver in excess of 5% accretion to Citizens bottom line and a 20% plus ROE in 2025. In addition, efforts across New York City Metro, private capital, payments and BSO are all tracking well. We've commenced work on a project we are calling Reimagining the Bank, which will be led by Brendan and other top leaders. The objective is to redesign how we serve customers and run the bank, taking advantage of new technologies like GenAI and AgenTeq AI.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

This requires changes to our organizational model, our underlying technology and data architecture and imparting new skills to our colleague base. It will be multi year in nature and ultimately serve as our next top program. Stay tuned for more details later in the year. With respect to the second half, we believe that economic conditions and markets are trending favorable, though further machinations around tariffs continue to present a degree of uncertainty. Unfortunately, the fundamentals to drive higher deal activity and a pickup in loan demand remain intact and we feel well positioned to capture the opportunity and to deliver good results.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We remain comfortable with the full year guide for 2025 we gave back in January and we're well positioned to sustain that momentum into the medium term. In short, we feel good about our positioning overall from a strategic business and financial standpoint. We will stay focused on execution and the things we can control as we continue our efforts towards building a distinctive great bank. With that, let me turn it over to John.

[John Woods, VC & CFO at Citizens Financial Group]

Thanks Bruce and good morning everyone. As Bruce mentioned, we delivered strong second quarter results with really good revenue performance and disciplined expense management resulting in positive sequential operating leverage of about 5%. We saw lending begin to pick up during the quarter with net growth across commercial, consumer and private bank more than offsetting our non core run down. Referencing slides five and six, we delivered EPS of $0.92 for the second quarter, a $0.15 or 19% improvement over Q1. Net interest income for the quarter was up 3.3% driven by margin expansion and interest earning asset growth.

[John Woods, VC & CFO at Citizens Financial Group]

Fees were up significantly linked quarter. Wealth and card fees were a record for the quarter and capital markets showed modest growth despite market uncertainty, which resulted in several meaningful M and A deals pushing into July. Mortgage also increased largely due to an improvement in MSR valuation. Expenses were well managed and net charge offs came in as expected. With respect to our balance sheet, we continue to maintain robust capital, strong liquidity levels and a healthy credit reserve.

[John Woods, VC & CFO at Citizens Financial Group]

We ended the quarter with CET1 at 10.6%, while also executing $200,000,000 in stock buybacks during the quarter. And importantly, we are executing well against our key strategic initiatives, paced by continued momentum in our Private Bank and Private Wealth build out. The Private Bank continues to steadily grow its profitability contributing $06 to EPS this quarter, up from $04 in the prior quarter and we delivered our strongest quarter of loan growth so far adding $1,200,000,000 in loans. Also, we continue to make good progress in New York Metro and our TOP 10 program is on target and progressing well with work commencing on a multi year transformational TOP program to reimagine how the bank operates. Next, I'll talk through the second quarter results in more detail starting with net interest income on slide seven.

[John Woods, VC & CFO at Citizens Financial Group]

Net interest income increased 3.3% linked quarter driven by continued expansion of our net interest margin and modestly higher interest earning assets. As you can see from the NIM walk at the bottom of the slide, our margin improved five basis points to 2.95% given the time based benefits of non core runoff and reduced drag from terminated swaps as well as favorable fixed asset repricing. In addition, we continue to optimize our funding and execute well in our down rate deposit playbook as our interest bearing deposit costs decreased two basis points. Moving to slide eight, fees are up 10% linked quarter. Capital markets improved modestly driven by higher equity underwriting and loan syndication fees.

[John Woods, VC & CFO at Citizens Financial Group]

Bond underwriting fees were lower due to a tariff driven pause in activity for part of the quarter. Similarly, M and

[John Woods, VC & CFO at Citizens Financial Group]

A advisory fees were lower with some sizable deals pushing into July given the market uncertainty during the quarter. We expect that we will record over $30,000,000 in fees on these deals in July. We continue to perform well in middle market sponsored book runner deals ranking third by deal volume in the second quarter. And our deal pipelines across M and A and DCM remained strong in terms of the number and value of transactions given pent up demand. Our wealth business delivered a record quarter with increased transaction activity and higher advisory fees from continued positive momentum in fee based AUM growth in private bank.

[John Woods, VC & CFO at Citizens Financial Group]

Our card business also delivered a record quarter driven by a seasonal improvement in purchase volumes. Importantly, in consumer, we recently launched a new suite of Mastercard credit cards designed to address the distinct financial needs and preferences of our customers, which should help us accelerate growth in this business. Mortgage revenue growth reflects an improvement in MSR valuation as well as seasonal growth in production. Lastly, other income was a bit higher than usual this quarter as we had a few things break our way. This line can move around a little from quarter to quarter.

[John Woods, VC & CFO at Citizens Financial Group]

On slide nine, expenses are broadly stable linked quarter, helping to drive positive operating leverage of about 5% and improve our efficiency ratio to below 65%. Our latest TOP program is progressing well and is on target to deliver a $100,000,000 pretax run rate benefit by the end of the year. We've undertaken an effort to develop a much broader program to use new technologies to better serve customers and run the bank. We'll give you more on that later in the year. On slide 10, period end loans were up 1%.

[John Woods, VC & CFO at Citizens Financial Group]

This includes non core portfolio runoff of roughly $700,000,000 in the quarter. Excluding non core, loans were up approximately 2% on a spot basis. The Private Bank delivered its strongest loan growth quarter so far with period end loans up about $1,200,000,000 to $4,900,000,000 Commercial loans were up slightly given some new money lending growth and a pickup in line utilization. We are past the peak in terms of client BSO exits, which is also creating less drag to growth. And core retail loans grew driven by home equity and mortgage.

[John Woods, VC & CFO at Citizens Financial Group]

Next on Slides eleven and twelve, we continue to do a good job on deposits, improving the mix with an increase in noninterest bearing to 22% of the book and lowering our overall deposit costs. Average deposits were up 1%, driven by increases in lower cost categories across consumer and the private bank. We continue to focus on optimizing our deposit funding with a further reduction of higher cost treasury broker deposits this quarter and a decline in retail CDs. We delivered strong retail CD retention rates even as we reduced yields. This was a meaningful driver of our improving deposit costs this quarter as our deposit franchise continues to perform well in a competitive environment.

[John Woods, VC & CFO at Citizens Financial Group]

Our interest bearing deposit costs are down two basis points this quarter, translating to a 54% cumulative down beta. And importantly, stable retail deposits are 67% of our total deposits, which compares to a peer average of about 55%. Moving to credit on slide 13. Net charge offs of 48 basis points are down from 51 basis points in the prior quarter after adjusting for the seven basis point impact of the non core education loan sale in Q1. Retail net charge offs improved across both core and non core, down about 10 basis points after adjusting for the non core education loan sale.

[John Woods, VC & CFO at Citizens Financial Group]

This was partly offset by a modest increase in commercial net charge offs, primarily driven by an increase in C and I relating to several small idiosyncratic credits. Of note, non accrual loans continued to trend favorably and were down 4% linked quarter, reflecting a decline in C and I. Retail nonaccrual loans also decreased with a reduction in other retail and continued runoff of the noncore auto portfolio. As we look across the portfolio, we believe that credit trends are showing signs of improvement and that non accrual loans for this cycle likely peaked in the 2024 and net charge offs peaked in the first quarter of twenty twenty five. Turning to the allowance for credit losses on slide 14.

[John Woods, VC & CFO at Citizens Financial Group]

The allowance was down slightly to 1.59% this quarter as the portfolio mix continues to improve due to non core runoff, reduction in the CRE portfolio and lower loss content front book originations across C and I and retail real estate secured. The economic forecast supporting the allowance reflects a mild recession and macro impacts from tariffs similar to last quarter. The general office balance of $2,700,000,000 continued to decline modestly in the second quarter driven by paydowns and charge offs. The reserve for the general office portfolio is $322,000,000 which represents 11.8% coverage. It's worth noting that this is the first quarter since the general office concerns began that our ACL coverage level declined.

[John Woods, VC & CFO at Citizens Financial Group]

We allowed the reserve coverage to come down slightly, utilizing the reserve as we make progress with the workout backlog and the rest of the book remain stable. Note that the cumulative charge offs plus the current reserve translates to a total expected loss rate of about 20% against the March 2023 general office loan balance, consistent with our view at the end of Q1. Moving to slide 15, we have maintained excellent balance sheet strength. Our CET1 ratio was 10.6. Adjusting for the AOCI opt out removal, our CET1 ratio was stable at 9.1%.

[John Woods, VC & CFO at Citizens Financial Group]

Given our strong capital position, we repurchased $200,000,000 in common shares at a weighted average price of $39 and including dividends, we returned a total of $385,000,000 to shareholders in the second quarter. Our share repurchase program was also increased to $1,500,000,000 by the Board of Directors in June. Moving to slide 16. We are well positioned to drive strong performance over the medium term with our overall three part strategy: a transformed consumer bank, the best positioned commercial bank among our regional peers, and our aspiration to build the premier bank owned private bank and private wealth franchise. In support of these businesses, we've commenced work on a broad reimagining the bank initiative benefits by revisiting how we operate front to back and leveraging new technologies like AI to serve customers in new ways and run the bank better.

[John Woods, VC & CFO at Citizens Financial Group]

This will become a multiyear transformational TOP program, and we will have more to say about this as the planning progresses later in the year. Moving to slide 17, our Private Bank continued to make excellent progress. We delivered our strongest loan growth quarter so far, adding $1,200,000,000 of loans to end the second quarter at $4,900,000,000 This reflects growth in commercial as line utilization has picked up given increasing client activity as well as growth in mortgage. Average deposits were up $966,000,000 for the quarter and stable on a spot basis given a temporary surge in deposits at the end of the first quarter and some outflows at the end of the Q2. We've seen good deposit gathering momentum early in the third quarter with deposit levels over $9,500,000,000 in mid July.

[John Woods, VC & CFO at Citizens Financial Group]

The overall mix continues to be very attractive with about 36% in non interest bearing at the end of the quarter. We added three more strong wealth teams this quarter, one each in Northern New Jersey, New York City and Los Angeles. We ended the quarter with $6,500,000,000 in AUM, up $1,300,000,000 for the quarter. With a $06 contribution to EPS from the Private Bank in the second quarter, we are tracking well against our targeted 5% plus accretion to Citizens bottom line in 2025 and to deliver a 20% to 24% return on equity for the year and over the medium term. Moving to slide 18, we provide our guide for the third quarter, which contemplates a 25 basis point rate cut in September.

[John Woods, VC & CFO at Citizens Financial Group]

We expect net interest income to be up approximately 3% to 4%, driven by an improvement in net interest margin of approximately five basis basis points with interest earning assets up slightly. This pickup in net interest margin is primarily attributable to the time based benefits of non core runoff, reduced drag from terminated swaps and a benefit from fixed asset rate repricing. We expect noninterest income to be up low single digits led by rebounding activity in capital markets, which will be partially offset by reductions in mortgage and other income. We are projecting expenses to be up approximately 1% to 1.5%, reflecting continued private bank build out and broadly strong fee revenues. We expect to deliver positive operating leverage for the second quarter in a row.

[John Woods, VC & CFO at Citizens Financial Group]

Credit trends are expected to improve modestly from the second quarter charge off level. And we should end the third quarter with CET1 stable including share repurchases of roughly $75,000,000 which could be impacted by the amount of loan growth. Our full year outlook remains broadly in line with the guide we provided in January, which contemplated a pickup in business activity in the second half of the year. Looking out to the medium term, we see a clear path to achieving our 16% to 18% ROTCE target. Expanding our net interest margin is also an important driver and we continue to project to be 3.05% to 3.1% in 4Q twenty twenty five, 3.15% to 3.3% in 4Q twenty twenty six and in the 3.25% to 3.5% range in 2027.

[John Woods, VC & CFO at Citizens Financial Group]

Slide 21 in our appendix provides some incremental details on our net interest margin progression to 2027. This combined with the impact of successful execution of our strategic initiatives and improving credit performance will drive ROTCE meaningfully higher through 2027. To wrap up, we delivered strong second quarter results that came in ahead of expectations, highlighted by growth in net interest margin, good fee performance and positive operating leverage. We ended the quarter with strong capital, liquidity and reserves, which puts us in an excellent position to support our clients and continue driving growth and progressing our strategic initiatives. With that, I'll hand it back over to Bruce.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Okay. Thank you, John. Denise, let's open it up for Q and A.

[Operator]

And our first question today comes from Ryan Nash with Goldman Sachs. Your line is open.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Hey, good morning everyone.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Hi.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Bruce, you saw nice loan growth in the quarter. Obviously, decent amount of it was idiosyncratic given the gains that you're making in private bank. So I know there's a lot of moving pieces with loan growth, runoff in CRE, strategic runoff. But maybe can you just talk about what you're seeing in terms of growth in sort of the private bank and then everything else? And how you're feeling about settlement from borrowers for the remainder of the year? Thank you.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Sure. I'll start and then I'll take I'll pass it to Brendan and Don for more specific color. But I'd say it felt a little like an inflection point that we finally saw all three of the businesses commercial, consumer, private bank have net loan growth. And at the enterprise level we had loan growth that exceeded the kind of DSO and non core rundown actions that we're taking. And when we look into the second half, I would say, we're constructive on kind of the macro and the fact that there's been pent up demand to put money to work in the sponsor space.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We're starting to see kind of some new deal flow. We're starting to see a pickup in line utilization there and a little bit also in the pure corporate banking side. I think the private bank is finding its footing in terms of we kind of get have the operation up and running. Initial focus is attracting the relationships and gathering the deposits in the operating accounts. And I think it's been a little slower to see the loan demand pick up, but we're now starting to see that.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

So some of the growth in the quarter was line utilization on some of the PEBC subscription lines we have, but also the individual consumer borrowing particularly around mortgage that's starting to pick up as well. And so we expect that now to continue. Clearly a little drop in rates if it happens in the second half would be a bit of a tailwind there. And then in consumer, we've been kind of just very steady. We have a great HELOC product.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We lead the market in HELOC market share. That continues to be a product that is in demand as well as mortgage being another area where we see consistent modest growth, but nonetheless it's growth. And then we launched a whole new card complex during the quarter and we would expect to see balances in the card space pick up a bit. So I'd say we see growth continuing really across the complex. And the other net positive is some of the BSO is starting to wind down and become less of a headwind.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

So the non core reductions are smaller as we go forward. Some of the work that's been done in commercial that's smaller as we go forward. And so that will free up the overall net number to be a little bit more positive. So with that, why don't I go first to Brendan and then we'll go over to Don.

[Brendan Coughlin, President at Citizens Financial Group]

Sounds good. That was all well said. So maybe I'll just supplement that with a few numbers. In the core retail business excluding non core, we were up about 400,000,000 quarter on quarter about $1,000,000,000 year on year. So we're seeing steady high quality relationship led growth.

[Brendan Coughlin, President at Citizens Financial Group]

The HELOC progress that we're making has been substantial. And with external numbers that are available on title recordings, it appears we've been number one in The United States on originations in the last couple of quarters. And the credit quality has been very, very high, high 700s FICOs, mid-60s CLTV. So we're very pleased with the yields above 7%. So that's not when we're not playing across the country.

[Brendan Coughlin, President at Citizens Financial Group]

We're only playing in 14 or 15 space and number one nationally. So and those all come with deep deposit relationships as well given the structure of the product and our strategy. So we're very pleased with that. As Bruce mentioned, we're incredibly excited about the new credit card product launch. It will be mostly oriented around cross selling into our retail customer base versus trying to be a national issuer.

[Brendan Coughlin, President at Citizens Financial Group]

But we believe the products are very competitive. In fact, we're seeing 30% of our early sales in our higher end Mass Affluent oriented card that we're calling Summit Reserve, which is a metal black card and also comes with an annual fee. So it can reposition the profitability of the credit card business over time. And we expect balances, as purchase activity to scale in the back half of the year, start to see some modest high yielding growth there. So we feel like we're well positioned in consumer for that to continue and maybe accelerate a little bit on the yield side with card.

[Brendan Coughlin, President at Citizens Financial Group]

In the private banking space, we're seeing really an unlock on growth across the board dollars 1,200,000,000.0 in growth linked quarter, 31% of the balances are consumer. That's up a little bit from last quarter. We had a 95% growth rate linked quarter on originations on mortgage. So what we're hearing in the market is that our customers obviously were dealing with higher interest rates for a while. As we launched the business, you all saw that those metrics were heavy deposit led early on.

[Brendan Coughlin, President at Citizens Financial Group]

And they're starting to adjust to the new normal where interest rates are and business activity is starting to flow through. So the relationship started with day to day operating deposits and it's now moving into lending, which is great to see. Yields are strong six fifty five on the private bank, which is four thirty three basis points over the deposit cost. So we still have margin in this business that is NIM accretive, which is driving the obviously the ROE accretion at the top of the house. For us to deliver the rest of the year in private banking, we need an average of $1.1 a quarter versus $1,000,000,000 we just did.

[Brendan Coughlin, President at Citizens Financial Group]

So we feel pretty good that the story can continue and the pipelines are strong and demand is really increasing hopefully with volatility in the market staying in the same zone we're in now or better, we feel really positive. And then on the non core side, just as Bruce mentioned, the rundown is easing. Last year, we were running down about $1,000,000,000 a quarter. For the back half of the year, it be about $05,000,000,000 a quarter. So still a little bit of headwinds there, but that's reducing which should be net accretive and hopefully allow us to all the front book activity we're seeing in the customer businesses to start to scale up.

[Kristin Silberberg, Head - IR at Citizens Financial Group]

Okay. Todd?

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

Yes. So I'll pick up where Brendan ended which is we've been reducing our book ex CRE by about $1,000,000,000 a quarter on our BSO agenda and that's we're basically almost done with that. So that's going to be a headwind that goes away. We'll continue to reduce CRE a little bit to the tune of $05,000,000,000 a quarter or so, but that will be a little bit of a drag. But we're I mean, what we're seeing is broad business optimism across the board. This quarter it was really led by the private complex, which everybody knows we've put a lot of resources, lot of strategic emphasis on.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

So we saw a lot of great utilization in our subscription lines and our private credit lines. That was probably about 75% of our loan growth in the quarter with about 25% coming from C and I. But as I'm out talking to C and I customers, they're starting to see the uncertainty around the different policy questions abate. So you've got the budget bill passed, you've got The Middle East solved, you've got tariffs moving behind us and they're beginning to invest in their businesses again. And we're seeing quite dynamic pipeline growth across core C and I.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

We're also people remember, we Bruce mentioned and John mentioned that New York Metro, we're two point five, three years into now, but we've also opened up in Florida and California in terms of middle market growth and we're seeing very nice new business generation in those markets, which is generating not only loan growth, but it's generating full wallet relationships, which we're really encouraged by. So very different from where I was six months ago. I'm very optimistic about what we see going forward. We'll see how quickly it materializes, but it seems like the environment is a good tailwind to the next couple of quarters.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I would just put one asterisk on what you said Don is that like the worst case outcomes on tariffs seem to be behind us. But it's still kind of out there as something to contend with. But I'd say most folks feel that we'll negotiate something that results in fairer trade. There'll be a higher tariff rate, but it's not something that is going to knock people off their peg.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And adjusting their business models to deal with it.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Correct. So let's hope that is the case as we go forward. But in any case, I think that has turned into something that's not as big of concern in terms of causing uncertainty. I also think besides the tax bill getting through the regulatory appointees getting confirmed and having pushing that aggressive deregulatory agenda will also be positive in the second half of the year. Okay. Okay. Ryan, anything else?

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Yes. No, that was a great in-depth response. I just I feel bad that John didn't get a chance So maybe I'll just throw one out there for him. And obviously, it's been great to see the NIM expansion and you sort of reiterated all the NIM expectations over medium term.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

I guess, given the potential that we could have a more dovish Fed at some point in the not so distant future, maybe just talk about what steps you are taking, if at all, to sort of try to lock in the higher end of those margin expectations? And even if we're in a more dovish environment, can we see sort of the midpoint to higher in terms of the net interest margin? Thank you. No more for me.

[John Woods, VC & CFO at Citizens Financial Group]

Yes. I appreciate that, Ryan. And so I guess what I would talk about is we have this range that we've talked about over the medium term of 3.25% to 3.5%.

[John Woods, VC & CFO at Citizens Financial Group]

And in our materials, we talked a little bit about what rate environment that range would be consistent with. That rate environment even with the Fed funds level that is frankly even below 3%, I'd say that something even in the neighborhood of 2.75, which should be a significant amount of dovishness and a significant amount of reductions from the Fed would still be consistent with the low end of that range of 3.25 And anything higher than that, what we messaged was something in the neighborhood of three fifty probably puts us in the middle of our range and at three thirty seven NIM and anything that higher for longer gets us to the high end of that range. So we're feeling very increasingly confident in that range. And what we've been doing to try to quarter over quarter to protect that downside is opportunistically putting on hedges in a forward starting way. And those hedges generally are well north of where we think the Fed will likely come out.

[John Woods, VC & CFO at Citizens Financial Group]

So they'll be stable to providing protection against that lower end. So get a little bit of hedging in the second quarter, little bit in the first quarter and we'll continue to opportunistically look for our spots given rate volatility. And that's playing out really as expected. And so feeling pretty good about that range.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. I'll just add is that you don't want to spend all your powder on the down scenario. So we've left some of the out years a bit open because you could get in a situation where you have stagflation and then you want to be able to participate and get the benefit of that in a higher rate environment. So that's kind of a judgment call, but I think we have a really good buy box discipline so to speak. So we're waiting to see little spikes and then we'll put some more on.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

But we're still kind of open to the possibilities that we could end up in a different scenario than what is the consensus scenario of the Fed kind of moving down.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Thanks for the color.

[Brendan Coughlin, President at Citizens Financial Group]

Yeah.

[Operator]

Thank you. The next question comes from Erika Najarian with UBS. Your line is open.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

Yes, hi. Good morning. I just wanted to ask about the right hand side of the balance sheet in terms of the strategy for the second half of the year. Given everything that I've heard from Brendan and Don, it sounds like it's going to be a good second half for growth. And I've noticed, John, that you did have great NIB growth in the quarter.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

Total deposits were down a little bit. As we think about the second half of the year and potentially a growth year outlook, how are you thinking about sort of growth versus optimizing the mix? And or is there sort of more BSO to consider that's coming on the asset side that could help fund that growth?

[John Woods, VC & CFO at Citizens Financial Group]

Yes. I think it's a tale of both of those Erica. But well I'll start off with the deposit side. We're pretty pleased with our low cost deposit trends. So the mix improved in the second quarter compared to the first quarter on DDA and low cost overall.

[John Woods, VC & CFO at Citizens Financial Group]

And those contributions are driven predominantly by our idiosyncratic private bank growth that comes in at 36% of non interest bearing. That's accretive to top of the house. But also the core retail deposit base has just been performing exceptionally well versus peers from all that we can tell. So there's very strong momentum there. And then we have really good seasonal factors that contribute on the commercial side in the second half typically.

[John Woods, VC & CFO at Citizens Financial Group]

So all of that lines up for what we believe to be stable to improving mix on the deposit side while actually still being able to grow deposits to support our loan growth outlook.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

And a stable LDR outlook too.

[John Woods, VC & CFO at Citizens Financial Group]

Stable. Yes, excellent liquidity with very good LDRs, a good point there. And then of course on the left side of the balance sheet, we are still rotating capital, maybe to a declining degree, but we've done a really nice job of rotating all of that capital out of non core and deploying it into highly strategic opportunities in the front book across all three businesses, all three legs of the stool. That's been really efficient, and that front bookback book is extremely powerful and will continue for some time in the non core space. You heard Don talk about the fact that he's still rotating capital in C and I, although to a decreasing level such that we're seeing some of this growth fall to the bottom line.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Okay. I'm going to just briefly ask for a brief comment with color, so we don't chew up too much of the clock. But Brendan maybe anything to add on kind of strategies in the second half for consumer or private bank? And then Don I'll flip it to you also for a brief comment.

[Brendan Coughlin, President at Citizens Financial Group]

Yes. Just quickly to John's point. The benchmarks we see show that our low cost deposits in the retail franchise are outperforming peer averages by over 300 basis points for the year so far, which is giving us a lot of optionality on how we manage our deposit strategy. So we generally have been flattish linked quarter on interest bearing deposits, but we've actually grown retail core relationship deposits and released a little bit of interest bearing deposits on the Citizens Access side, which has given us a lot of ability to manage margin. And the total yield on the consumer business is down three basis points as a result.

[Brendan Coughlin, President at Citizens Financial Group]

So all of that is giving us the ability to rotate to a higher quality deposit book, more relationship led and given us some flexibility the yield side. We've had a lot of CD, maturities $8,000,000,000 in Q1, 6,000,000,000 in Q2. We're retaining about 87% of that, but the yields on that are down 120 basis points when we save those balances. That's also allowing us to drive costs down. And we have large maturities coming due.

[Brendan Coughlin, President at Citizens Financial Group]

It's a little bit less in the second half than the first half of the year, but we still have big maturities up. We expect that to continue to give us some cost value. And on the private bank side, won't add a lot. We've got confidence in the outlook on growth, 36% non interest bearing, 42% low cost when you add in seaweed. So the portfolio is of real high quality.

[Brendan Coughlin, President at Citizens Financial Group]

We're starting to see the consumer side starting to gear up on some growth as well. And we just expect those trends to continue through the summer and into the fall. So we're pleased with that and that should give us the ability to have idiosyncratic deposit growth. Bill?

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

Yes. And I'll be super brief. I'd say the two things I'm excited about on the deposit side is we are getting a nice win rate in our expansion markets which is full wallet win rates. And then we've had a couple interesting wins on the payment side, another big merchant acquiring account and a couple other embedded finance type of accounts, which is coming with some nice low cost deposit growth. So it's changing our mix a little bit.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And the liquidity team on the commercial side of the house has done a great job building a bunch of product functionality, which is away from just the core client functionality. So we see nice momentum on that front.

[John Woods, VC & CFO at Citizens Financial Group]

Good. Anything else?

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

Yes. And just one more for you, Bruce. Just on the capital, obviously your large peers, their requirements have started to move down with this year's stress test potentially more with other types of recalibration. With Basel III Endgame potentially getting finalized, maybe the AOCI burden is just a third for near term than the 150 basis point adjustment that we have fully accounting for it today. I guess like in terms of regional bank CET1 and excess capital definition, how much of it can sort of ride with the momentum of the GSIBs versus potentially being also upheld by the ratings agency.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

I know ratings agencies, I know one of your peers talked about that being a bit of a binding constraint for the regionals and I'm wondering if you had any thoughts on that?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. Sure. So I would say, it's good when you come through a turbulent period like we had in the banking industry through 2023 and 2024 to build capital and run a little conservatively. And so I think you've seen all the regionals building their capital. I think the rating agencies view collectively is that profitability took a bit of a dip and needs to be kind of restored.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

And then also there was this overhang of commercial real estate office that needed to work itself through. And so hold more capital until we see the flex point where profitability has rebounded and you've got through the kind of workout phase and substantially through and credit appears to be in good shape. So I'm hopeful the rating agencies start to look more out the front view mirror and don't hold on to that view for too long. But I think it's still there and it's probably on investors' minds too is let's just make sure that we're in a good environment and then potentially capital can come down a bit. So I don't think it's going to happen right away.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I think we've been running a bit above our 10% to 10.5% CET1 range. Ultimately, I think we'll be able to bring it back into that range and still probably stay a bit on the conservative side. That's been our MO really since the IPO is to run a little conservative on capital. And there's some real benefits that come from that. If you have a fortress balance sheet, the industry is going to economy is going to go through cycles.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

That means the industry is going to go through cycles and there's going to be opportunities with this. When the West Coast banks failed, we were in position to go bid and ultimately to do the startup of the private bank in a tough environment. So actually running with a little more conservative in your capital structure proves to be a long term benefit. So that's where I think it is Erica.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

Thank you.

[Operator]

Thank you. The next question comes from Matt O'Connor with Deutsche Bank. I'm sorry.

[Matthew O'Connor, Analyst at Deutsche Bank]

Thank you. I was hoping you could just elaborate a little bit on the reimagining the bank initiative. Maybe any color if there's kind of a point person running it and how it's different from the top initiatives that we've seen over the last several years?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Okay. I'll start and I think I'll flip it to Brendan who will be on point for this one. But if you go back in the annals of our TOP program, we've had 10. Number six about five years ago was a bigger more complex program that kind of took a two year time frame and had more technology investment to deliver the benefits. And so a lot of times when we focus on these annual top programs, we're going after faster wins that aren't as complex and across the enterprise and involve rolling out new technologies.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

But we paused and did a two year program in TOP six. I think we're at a flex point now in what's happening with new technologies that it's worth doing something similar for the next TOP program. And I think it's kind of broader. TOP program may sound limiting. And when you say reimagining the bank, it's how you're serving your customers, what you can do for your customers, the efficiency of how you're running the bank, how you can just say things like I have all these people in the call centers, what are ways to deliver better outcomes and more cost effectively, what would it take to ultimately drive that, what has to happen from a technology standpoint, organizational standpoint, So we're taking that step back now.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We're talking with lots of outside consultants looking at scenarios across all industries, across the planet in the banking industry. What are what is kind of the cutting edge right now in terms of how these technologies are being deployed that can be kind of a seismic shift in how your bank's operating? It sounds I don't want to set expectations too high, but we are really at an exciting period now. So we basically set up Exco like mini Exco sponsorship group, is going to be led by Brendan. We have a kind of day to day lead project team from some key people across the bank that will focus on this mainly as their job now for the next few quarters.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

And then we have some idea on the silos that we can go attack. So we're kind of setting up the structure and then we're going to unleash this very shortly. But with that setup maybe Brendan you could add to

[Brendan Coughlin, President at Citizens Financial Group]

Yes. I guess my thoughts here would be after going through the IPO for ten years and then through COVID I think for Citizens it's a natural reflection point on the next chapter for the bank. And what got us here might need to shift a little bit on what's going to get us to the next phase. And so good to just pull way back and have a broad lens on that. And then to Bruce's point, you combine that with the market dynamics that things are changing very, very fast.

[Brendan Coughlin, President at Citizens Financial Group]

The use cases on AI are becoming a little bit more real versus hopes and dreams. And how do we combine those two dynamics to simplify the business model, get really crisp on where we want to win and then really reimagine how the bank works to get things done in a win win fashion, faster, cheaper for the bank, better from a customer experience standpoint for our customers. So all things from operating metrics and artificial intelligence and cost to our people strategy and corporate real estate to simplifying our vendors and getting really, really focused. Everything's on the table. And so the work to be done over the next couple of months is just to hone that and get really focused on where we want to get to, which as Bruce mentioned, you'd hear from us as soon as we get more specific on what we're going to tackle.

[Brendan Coughlin, President at Citizens Financial Group]

It's been five or six years since we did the last really big top and that's probably the right time line to move from the smaller programs back to a really large one.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

And I would just also add Matt that we get to some really good numbers in the medium term without this. And so we are aiming big on what the potential benefits can be, which could be quite beneficial to the overall financial metrics. Some of that is we'd like to free up the capacity to do more investment in some of our growth initiatives. So, you get that virtuous circle going. And so you create some self funding for the things that you think are going to drive the future.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

So you're able to now accelerate the investment cycle and drive kind of top line growth and efficiency growth. And clearly you're not going to spend everything that you save. You're going to some of that will drop through and benefit the margin and benefit ultimately the shareholder. But then there's some longer term considerations where you can free up some investing dollars to actually accelerate the build out of things like the private bank. So we're pretty excited by it.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I don't want to oversell it at this early stage, but stay tuned. We'll be talking more about it in the next couple of calls.

[Matthew O'Connor, Analyst at Deutsche Bank]

That's helpful. And then just as you think about kind of some of the upfront costs for this, are you thinking you can self fund it like you've been able to offer in the past or anything that we should be mindful of in terms of notable items and things like that? Thanks.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I guess it's TBD Matt is what we've decided to do now is if there these are modest costs and they tend to repeat with each top program we're kind of not posting them separately and breaking them out. But if there were some big things that look more like an expenditure of capital and would affect the run rate, we can either call them out or we can notabilize them. But we haven't crossed that bridge at this point.

[Matthew O'Connor, Analyst at Deutsche Bank]

Okay. Thank you.

[Operator]

The next question comes from Ken Usdin with Autonomous Research. Your line is open.

[Ken Usdin, Co-Head - Autonomous US & Senior Analyst - US Large-Cap Banks at Autonomous Research]

Hey, thanks. Good morning. Just two quick ones. So first on the fee side, thanks for giving that color about the $30,000,000 in the third quarter in Capital Markets and we see the guide clearly. Just wondering if you could talk a little bit more just about that Capital Markets pipeline, what you're seeing underneath on the advisory side and other Capital Markets and how you're feeling about the outlook there?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Sure. Let me just start and I'll quickly flip it to Bon. But what I would say that is a real positive is that we do have some diversity in the fees within capital markets. So we started to interestingly the equity market start to come to life. And so we participated in some IPOs in the second quarter.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Banks indicated loan market stayed strong throughout the quarter. There was a pause in debt market deals early in the quarter. And then the kind of overall macro uncertainty is probably has the biggest impact on M and A and people's willingness to go forward with deals and close deals. So I think that right now we have a huge tailwind because of the deals that pushed that could have closed in Q2 or were expected to that pushed into Q3. But beyond that we're seeing that pipeline refill.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We think the equity market continues a bit syndicated loan market and then the debt market should come back as well. So we might be firing on all cylinders, but I'll turn that over to Don.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

Yes. I won't go all the way there. I'll get my budget changed for the year. But we are seeing remember that away from M and A which is obviously advisory and actually working with a lot of our private companies for generational change transactions, which is what our core franchise is. There's a big, big pent up kind of desire to transact.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And it's only been recently where you're starting to see valuations come in line between buyers and sellers. And a couple of the big things we've are going to complete in July had nice economic kickers to them and we're selling these companies for really high valuations. The second thing I'd say is on the financing side of things, whether it be syndicated lending or the bond businesses or even some of the equity businesses, it's largely been a refinancing of capital structure kind of exercise. And we haven't really seen the new money engine kick in size yet. And it feels to me like that's happening as I'm looking at our pipelines that we're starting to see the and it's not just continuation funds from the private equity guys, which is the flavor of the month, but they're beginning to actually transact in a much more significant way.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

So you're seeing the whole private complex beginning to come forward and look to put capital to use whether that is a third quarter event or a fourth quarter event, I'm not totally sure yet, but the pipelines feel pretty good. So I'm more optimistic than I've been in a while in terms of momentum across the diversified portfolio that Bruce mentioned in terms of cap markets.

[Kristin Silberberg, Head - IR at Citizens Financial Group]

Okay, great. And then just it's clear

[Ken Usdin, Co-Head - Autonomous US & Senior Analyst - US Large-Cap Banks at Autonomous Research]

to see like the mortgage over earning in the quarter. So that's clear in the forward guide. The other was a bunch of smattering of items. Was there anything notably sizable in there? Or what a better run rate is for that other fees? Thanks guys.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I would just say there, Ken, that other income line has got a collection of small things that you kind of have to take a view of the full year on that that you're going to have some quarters where things run a little light and some quarters where they run a little heavier. And so, I think that kind of evens out over the course of the year. So there's nothing really sizable and noteworthy to call out there. It just seemed like a few things broke our way and less things broke our way in the first quarter.

[Ken Usdin, Co-Head - Autonomous US & Senior Analyst - US Large-Cap Banks at Autonomous Research]

Yes. Perfect. Thank you.

[Operator]

The next question comes from Steven Alexopoulos with TD Cowen. Your line is open.

[Steven Alexopoulos, Senior Analyst - U.S. Large Cap Banks at TD Securities]

Hey, good morning everyone. Hi. I wanted to start, so first on the private bank. So if we look at the 12,000,000,000 deposit target for the end of this year, I know the trends aren't linear, but just given what we saw at 2Q versus 1Q, what gives you confidence? It's roughly $3,000,000,000 or so growth for the second half. Can you talk about that?

[Brendan Coughlin, President at Citizens Financial Group]

Yes. Well, as John mentioned in his comments, we're mid July we're already up over $9,500,000,000 And so the 8,700,000,000.0 if you look at the average deposit growth was quite healthy, had some positive noise at the end of Q1 that slowed back out seasonally. And then we had some lumpy couple of days at the end of this quarter. So looking at the average balances is probably the right way to do it on the underlying momentum and we're starting to see that ramp back up. So it is true we'll need a strong summer and fall and a strong close to the year to get to the numbers.

[Brendan Coughlin, President at Citizens Financial Group]

But we see the demand there. The platform is scaling. Our bankers are hitting their stride. They're getting used to the platform and used to the bank. We still see the white space as nobody has truly emerged to cover it.

[Brendan Coughlin, President at Citizens Financial Group]

We're still seeing strong inflows. So demand is high. It's going to be about execution. And the underlying pace I think needs to be in line to maybe slightly better than what we saw in the second quarter for us to get there. But we've got confidence that's the case.

[Brendan Coughlin, President at Citizens Financial Group]

We also have had some new teams that have come on in Southern California as an example that are just getting their feet under them. So we have some positivity there and very targeted. We've added a few folks in a handful of the markets. So there's a lot of dynamics going into that. It certainly is an ambitious target for us, but we do have confidence we can get there.

[Steven Alexopoulos, Senior Analyst - U.S. Large Cap Banks at TD Securities]

Okay. That's helpful. And then for my follow-up, so this commentary around reimagining the bank is really fascinating. When you talk to most banks and they talk about AgenTeq AI, it tends to be call center and CRM focused. It seems that this is much broader.

[Steven Alexopoulos, Senior Analyst - U.S. Large Cap Banks at TD Securities]

You guys is this like everything on the table, client experience, cost saves, risk mitigation? Are you looking at everything? And then if you are, it's amazing if you could pay for that, not see an increase in expenses. Because if look at the large banks, they need to spend first to start seeing the benefits. Could you unpack that a bit for us?

[Brendan Coughlin, President at Citizens Financial Group]

Yes. Everything is on the table. And we are bullish on long term value creation from AI at AgenTeq AI. But there's some tried and true things in there too in the program too that will help self fund part of the journey that aren't necessarily kind of the new modern technology led initiatives like vendor simplification at a broader scale with much more of a strategic lens, taking a look at how the company is structured from a real estate standpoint. There's a lot of other more traditional things that we've hygiene cleaned up on the various top initiatives and now we're going to take an even bigger step back.

[Brendan Coughlin, President at Citizens Financial Group]

So it will be a myriad of things. And so our hope is and this is what we're going to scope out through the summer period, that we can sequence all these investments in a way that has it smart and logical and have some quick wins that can maybe supplement some of the ideas that take a longer time. But the reason we are having a much longer window in this top versus the other top is that some of these initiatives do take a little bit more time for the ship to come. And we want to take that medium term, longer term lens on this. So we're planting the right seeds, not just to impact the next year or two, but impact the next three to five years.

[Brendan Coughlin, President at Citizens Financial Group]

And so it's a big I think a big difference in how we're approaching this program that allows us to be a lot more strategic.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. And I would just add also that the pace of innovation in this space, particularly around AgenTic is really mind boggling. So when you look back six months ago and where was this and how ready for purpose were some of these solutions to kind of where are they today. And I know Brendan you just spent a day with a bunch of fintechs and startups to try to look at this and kick the tires a little harder. But it's quite dramatic.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

And so the big banks may be spending a lot of money and doing some kind of pioneer work. I think there'll be kind of more ready made turnkey solutions available that hopefully we can take advantage of.

[Steven Alexopoulos, Senior Analyst - U.S. Large Cap Banks at TD Securities]

Got it. Terrific. Thanks for the color.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes.

[Operator]

Thank you. Up next is John Pancari with Evercore. Your line is open.

[John Pancari, Senior MD & Senior Research Analyst at Evercore ISI]

Good morning. Just want to ask a little bit around competitive dynamics. You have a couple of peers out there citing some intensifying competition. We've heard both a bit on the loan pricing side as well as on deposits. And so I just want to see if you can give us a little bit more color what you're seeing there in terms of on the deposit side, your confidence in your data expectations and are you seeing any of that pressure?

[John Pancari, Senior MD & Senior Research Analyst at Evercore ISI]

And then on the loan pricing side, specifically as you see some acceleration in loan growth and your strategies there, Are you seeing some intensifying competition from banks and non banks?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Let's start with Don on commercial.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

Yes.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

So John, yes, the answer is it's competitive out there. It's always competitive. But I think our secret sauce and what we're trying to do is stay focused on multi product relationships with midsized companies and we've carved out a niche. And I think we've got a incredibly strong delivery model which allows us not to just think about making loans or gathering deposits, but doing a multitude of things with our customers. And that's what we've tried to build over the last ten years.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And it's interesting the teams that we've hired in Florida and California have said the same thing to me, which is, wow, the way we're showing up as a company across product and industry expertise and core banking is so different than my old firm showed up and it's becoming the differentiator of trying to being able to win business and broad wallet relationships with people. I mean, we're never going to make a lot of money lending money to a company. I mean, it's about everything else we do with that company. So that's the way we try to make the market. And I've never been in a situation in my forty one years of doing this where I haven't had a ton of competition.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And you just got to be day to day more focused and day to day better to create the kind of relationships that you want to bring onto the balance sheet. And then also pass on the things where you're not going to make a lot of money where it's just a price gain. And that's what BSO has been about for us. So we're really trying to rotate capital to where we can build those enduring relationships. And knock wood so far so good.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And the whole if you look at private credit which is what a lot of people like to talk about, we're now bankers to the private credit complex. And we've created an amazing business banking the private credit complex that actually is in a very equivalent way replacing our leverage finance kind of fee stream and our leverage finance earning stream with a much more attractive earning asset on the private credit side of things. So trying to stay ahead of the trends and trying to stay smart about where the market is going and then having your delivery cost being reasonable, which is what Brendan is going to try to lead in terms of reimagining the bank is really the name of the game. How do you generate good earning assets and good deposit growth with a reasonable expense base? Brendan?

[Brendan Coughlin, President at Citizens Financial Group]

Same themes on my businesses. I'd say it is really intense. It's always been intense. I think it's largely been unchanged recently. So there's a lot of competition out there.

[Brendan Coughlin, President at Citizens Financial Group]

There's always some irrational folks pricing out there. I think what we're spending a little bit more time on is that if rates pull back, how do we play that? And do some competitors play it a little bit more irrationally on the deposit side and hold serve for a while to gain deposits and deteriorate margins or chase the market down really fast on lending. We'll see what happens. But right now, we're competing well in a really intense market.

[Brendan Coughlin, President at Citizens Financial Group]

When it's relationship led to Don's point, you tend to have a little bit more flex in yield pricing on both sides, deposits and lending. If you've got truly the primary banking relationship, you don't have to be the very best. That helps a lot as we've regrounded the franchise and deep relationship based banking both in retail and private banking. And the only thing you can count on us on is being return focused. So we're not going to chase the market down.

[Brendan Coughlin, President at Citizens Financial Group]

If competitive dynamics get super intense, we'll make sure we're doing the right thing for capital allocation and the right returns. We're very committed to on private as an example to have a 20% to 24% return profile. So we're going to stick to our guns there, price loans and deposits that we believe is appropriate for market conditions and then we'll have to compete and win on relationships. And we're doing that so far and I don't expect that to change.

[John Woods, VC & CFO at Citizens Financial Group]

Just two quick items here to add on top of that. One is spreads are holding in. We're holding our discipline on the commercial lending side of things and returns in retail and consumer look good. On the deposit side, we've had this outlook of low to mid-50s cumulative beta over the medium term and already through the end of the second quarter. We're at 54%, which is better than median, better than average and a really strong performance so far this cycle. And we'll we have all of the foundation and mindset is there to continue that performance over the medium term.

[Brendan Coughlin, President at Citizens Financial Group]

Maybe one more point. Think we and we've made this on other calls that we've had probably a little bit more leverage than some of the other peers when you think about Citizens Access and now the private bank. So depending on how competitive dynamics flex across all the segments, we can capitalize where there's better ground.

[John Pancari, Senior MD & Senior Research Analyst at Evercore ISI]

Okay, great. Thanks. And then Bruce, just curious on your updated thoughts around the M and A backdrop. We've seen some resumption of deals amid the regional banks. Just wanted to get your thoughts there.

[John Pancari, Senior MD & Senior Research Analyst at Evercore ISI]

And I know you've kind of implied that over time, if

[Kristin Silberberg, Head - IR at Citizens Financial Group]

you get the you've got

[John Pancari, Senior MD & Senior Research Analyst at Evercore ISI]

to work towards your results and then that will drive a multiple in your stock and everything. And then just curious how you see Citizens as being a potential player in the wave of consolidation that we could see?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. So I think nothing's really changed there notwithstanding a small deal that was announced last week. But our focus right now is driving this organic growth. We have a huge opportunity here to get our ROTC back where we'd like it to be to capture that white space at First Republic vacated and build up our private bank and private wealth business and really drive the growth in the New York City metro market that is sitting there in front of us to execute on. So I want to not get distracted and make sure that job one is to continue to drive great execution and drive the ROTCE higher.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I have said though if there's really attractive opportunity down the road, I have total confidence in this leadership team and our ability to integrate that and execute on that. But you'd have to be pretty high bar to make sure that you had the financials, the strategic, the cultural fit in order to go do something. But I think that's more kind of down the road than it is imminently.

[John Pancari, Senior MD & Senior Research Analyst at Evercore ISI]

Got it. All right. Thanks Bruce.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. Next.

[Kristin Silberberg, Head - IR at Citizens Financial Group]

Denise?

[Operator]

I'm so sorry, I had my mute button on. That is from Manon Gosalia with Morgan Stanley. Your line is open.

[Manan Gosalia, Head - U.S. Midcaps Banks Research at Morgan Stanley]

Hey, good morning all. I had a quick question on credit. Given that the office reserve was down about 50 basis points, can you update us on what you're seeing in this space? And I guess if things are improving, how you're thinking about managing that reserve in the overall ACL over the next few quarters?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

You want to start, John?

[John Woods, VC & CFO at Citizens Financial Group]

Yes, I'll just go ahead start off there. Thanks for the question. We're seeing some really good trends in credit as you saw in some of our results. Broadly charge offs being down from last quarter to this and expect it to be down again. So you've got to we're keeping an eye on that, but the trends look good.

[John Woods, VC & CFO at Citizens Financial Group]

Non accrual trends look very good. And lastly, as you're asking about with respect to general office, I mean, this is I think the thing to keep an eye on is the dollar amount of reserves that we're allocating to this book. We are down this quarter about $30,000,000 or so. That rate will jump around a little bit, but this is the first quarter where we're really charging off against the reserve and don't feel the need to re provide for those charge offs. That reflects some expectation of stability in valuations as well as an understanding and an outlook with respect to probability of default that are all feel well controlled and refenced at this stage.

[John Woods, VC & CFO at Citizens Financial Group]

So that's been a big level of uncertainty that we have a sense here may be starting to get behind us. We've had peak credit losses are behind us, we believe for this cycle as well as I think we mentioned peak in non accruals. So I think that is all trending well. And I think the last thing to keep in mind is our front bookback book. So as we're running off other areas of the book such as CRE outside of general office, most of the front book has a lower provision and ACL need compared to what's getting run off including in non core.

[John Woods, VC & CFO at Citizens Financial Group]

So a lot of those trends would be consistent with coverage levels being adequate now and possibly some opportunity to moderate that over time as long as the macro holds in. So just to wrap it all up, a lot of really solid tailwinds on the credit side, and feeling like that looks good for the rest of the year.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

John, do want to add anything on office?

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

No. I'd just say that I don't think we've moved an office property into our workout group in the last year. So the problem children who are going through the workout process and where we've got the reserves put up are well identified and well through their restructuring process. And the rest of the book there's some good tailwinds in terms of the office environment in different cities across the country notably New York City, which is quite strong. So I think if you go back two or three years from now, we had a lot of uncertainty. Right now, we feel like we've got to really box and we're comfortable with where we've got things reserved as John said.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Good.

[Manan Gosalia, Head - U.S. Midcaps Banks Research at Morgan Stanley]

That's very helpful. And then Bruce, I don't think I heard you talk about Stablecoin when you spoke about the reimagining the bank initiative. Is that an area of focus? And if that is, how are you thinking about the investments there? And in general what impact do you think that will have on

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. The I wouldn't put that under the umbrella of reimagining the bank. I think that's more kind of an initiative for us to develop under kind of our overall payments business and payment strategy. And I think it's got a lot of buzz right now and there's some potential use cases that may ultimately establish themselves and cross border payments is one everybody's talking about. But we're certainly monitoring developments there.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We see you always want to make sure that you're capturing opportunities and minimizing risks when you see these trends develop. But I think we've got smart people looking at these things. We're talking to our customers. We want to be there to serve our customers. So I think we're positioned well.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

But I wouldn't call it out as something that in the near term is that dramatic that will have a that dramatic of an impact on us. And a lot of times you're going to look to do these developments in consortia with other banks or leveraging some of your key vendors like Fiserv. And so we're looking at all of that. But I don't think there's a significant investment that's staring us in the face at this point.

[Manan Gosalia, Head - U.S. Midcaps Banks Research at Morgan Stanley]

Fair enough. Thank you.

[Operator]

Thank you. The next question comes from Chris McGratty with KBW. Your line is open.

[Christopher Mcgratty, MD & Head of U.S. Bank Research at Keefe, Bruyette & Woods (KBW)]

Great. Thanks for fitting me in. Bruce, on capital allocation broadly, given the momentum you have in your capital markets business, is there a case to be made to be upping capital to these businesses? Anywhere you'd like to lean in a little bit more?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I think it's more of an OpEx question than a capital question. And so we've been adding coverage bankers in key industry verticals and corporate finance specialists. And so we'll continue to do that. We've added coverage bankers in the middle market as Don mentioned in some of the expansion areas building up New York Metro and investing in Florida and California. So a lot of this is people cost.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I think we have a good capital allocation to do the business that we focus on and underwriting limits etcetera for a bank our size that are prudent. I think it would be a mistake potentially to say well let's just take more swings and raise that capital limit and do bigger deals. We tend to run into the big boys as we move up market and we also want to stay prudent in terms of the risk we're willing to take and making sure that we stay granular. So I'd say probably no in terms of additional capital. We could continue to see some loan growth in terms of the sponsors that we cover.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We might broaden that universe a little bit. So that might be one place that we earmark a little bit of capital. But mostly right now it's about OpEx and making sure we have really great people lined up with where we see the best opportunities.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

Yes. I think that's right. And I think where you'll see us over index is probably building depth and industry specialization as Bruce said in terms of our corporate finance teams. I think we've got plenty of talent on our core underwriting desks in our core capital markets businesses. And we don't feel capital constrained at all for the business that we're trying to undertake.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

We have a good complement of M and A professionals as well.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

So And a lot of that doesn't take capital, right? So that's pure advisory.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

If we were adding to that, it would maybe be to complement industry verticals. If we go out and buy another boutique, it might be a place where we think we're a little short and we could benefit from some expertise. But I don't see a huge amount taking place there either. I agree.

[Christopher Mcgratty, MD & Head of U.S. Bank Research at Keefe, Bruyette & Woods (KBW)]

Okay. I appreciate that. And then the follow-up, the comments about charge offs peaking likely in the first quarter and NPLs last third. If I separate the office discussion, which you just handled, anything notable to call out in terms of inflows or inflow reversals over the last couple of quarters that give you confidence in those numbers? Thanks.

[John Woods, VC & CFO at Citizens Financial Group]

Yes. No, things are playing out as expected very nicely. And so I think the macro stability, we were a little conservative with the macro this quarter. So I think we're well positioned for any uncertainties going forward with respect to tariffs or unemployment, which we actually raised a touch in the second quarter, but to remain conservative on that outlook. But when it comes to the back book performance, it's actually playing out as expected.

[John Woods, VC & CFO at Citizens Financial Group]

And next quarter we expect charge offs to be down slightly as we mentioned. So yes, nothing to really call out.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

And I think part of that is just our risk appetite and where we focus our strategy. So in consumer, we're focused more on mass affluent and affluent is our sweet spot. So we have kind of less exposure to the mass customer who's the first segment to get stretched. And so you don't see any trends in our delinquencies or anything concerning at all. And then again on the corporate side, we've moved up market a little bit and we've grown kind of the upper end of middle market and mid corporate and those tend to be a bit stronger credits as well. And so we don't really see any hotspots across

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

And where we do have riskier exposures like leverage finance for highly diversified with very small holds. We distribute 90% of those transactions. So our average hold is like $12,000,000 So and the overall that overall book has been declining over the last couple of years. So we have a very kind of well developed distribution strategy to make sure it doesn't stick to our balance sheet.

[Christopher Mcgratty, MD & Head of U.S. Bank Research at Keefe, Bruyette & Woods (KBW)]

Okay. That's great.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Thank you, Chris.

[Christopher Mcgratty, MD & Head of U.S. Bank Research at Keefe, Bruyette & Woods (KBW)]

Thanks so much.

[Operator]

The next question comes from Scott Siefers with Piper Sandler. Your line is open.

[R. Scott Siefers, MD & Senior Research Analyst at Piper Sandler Companies]

Hey, thanks guys. I think most of my questions have been answered. I did want to ask Bruce or Brendan, how does the private bank build out look after we get past this year after you hit the $12,000,000,000 deposit, 7,000,000,000 loan and $11,000,000,000 assets under management target? Will we kind of be you've talked about the white space, so presumably there's much more to do. But is there point where we get to toward more of a critical mass where profitability kind of begins to flywheel upon itself? Or will we continue to add more teams at similar pace to the last year or so?

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. Let me start and Brendan you can offer some color. But I think it was really important when initiated this startup that we put some markers out there and we stayed disciplined and we demonstrated that we could grow this business in a prudent fashion in a sustainable fashion profitably and that we would generate good returns. And so we've held that discipline. We've made and it partly it also makes sense because there's a lot to build in support before you really turn the crank.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

You want to make sure you've got the service levels and the systems and the customer interfaces at the right level. So that all came together saying that we're going to kind of grow gradually through 2025. Once we hit those markers which we expect to do then where do you go from there? And I think continuing to add more private banking teams in attractive locations is part of the equation, opening more private bank offices that are kind of attractive ground level facilities. We just opened one this week in New York City.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

You can go in for a cookie in 50 Second And Sixth on the corner of 50 Second And Sixth. It's an awesome showcase for the private bank. So we'll be doing more of that. We're ramping up the wealth teams so we can have kind of better solution set for folks both banking needs and their wealth needs as well. And so I would expect that to continue.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

But if you go out three to five years this can grow quite a bit from being five to 6% accretive to the bottom line. It can easily scale up from there. And I think we can do it profitably. So Brendan?

[Brendan Coughlin, President at Citizens Financial Group]

Yes. Only thing I would add is it's incredibly important to us that we stay true to the financial guardrails we put in place in terms of having this be the loan growth be driven by first securing high quality funding and that will be a governor on our growth that we won't get out over our skis and that we have this be a financial profile that has return accretion to the franchise versus dilution. So those things are heavy considerations. Having said that, I agree with everything Bruce said, the opportunity is still very big. And as we consider growth, it ties a little bit into the reimagining the bank. If we can self fund the journey, maybe we'll go a little faster.

[Brendan Coughlin, President at Citizens Financial Group]

But we're going to stay very true to the value proposition in the guardrail. We believe there's a white space in the integration of banking and wealth. And so we need talent that believes that too and can scale. And we certainly have other markets that we operate in today in retail and commercial that we're not yet in, in private banking that are great markets for us to round out our full bank proposition and plant a private banking flag as well as sort of some of the newer markets like Florida and California that still provide a lot of running room for growth. So right now we're focused on delivering the year, but we definitely see opportunity for sustained growth into the future in 2026 and beyond.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Yes. So we'll give you more color on that actually when we get to the January guide and we talk about 2026. But I'd like to be leaning forward as early as next year to actually continue to scale it up.

[R. Scott Siefers, MD & Senior Research Analyst at Piper Sandler Companies]

Perfect. All right. Thank you.

[Operator]

Thank you. The next question comes from Ebrahim Poonawala with Bank of America. Your line is open.

[Ebrahim Poonawala, MD & Head - North American Banks Research at Bank of America Merrill Lynch]

Good morning. Appreciate the call has gone on too long. Just a couple of quick follow ups. One, in terms of outlook for deposit costs, it feels like CDs still have some room to go, but then we saw the checking account rates move up quarter over quarter. So just wondering if we don't get any rate cuts John are deposit costs still trending lower through the second half of the year?

[John Woods, VC & CFO at Citizens Financial Group]

Yes. You may have heard from Brendan that we had a nice rotation in the CD book. There was about $8,000,000,000 that matured in the second quarter that we're actually rotating into much lower cost CDs that are 120 to 150 basis points below where the maturity rates are. So, the really nice front bookback book there. It steps down a tiny bit in the third quarter, so down a touch, maybe in the neighborhood of $6,000,000,000 of maturities, but still a really nice tailwind for that front bookback book.

[John Woods, VC & CFO at Citizens Financial Group]

There's still more in the fourth quarter. So I think we've got nice benefit to be able to have the opportunity on the deposit side. I think as I mentioned earlier, keeping an eye on our deposit our cumulative deposit beta where we performed quite well. We're at 54 through the end of the second quarter. That's better than average.

[John Woods, VC & CFO at Citizens Financial Group]

And we feel very, very good about deposit costs for the rest of the year based on not only interest bearing costs themselves, but also some opportunities to stabilize and improve the mix.

[Ebrahim Poonawala, MD & Head - North American Banks Research at Bank of America Merrill Lynch]

Got it. And just one quick one for you Don. When we think about the lending outlook, I'm not sure if you addressed this, any sign any uptick on the sponsor led side, anything about capital call line lending? Are you seeing any pickup there? And how much of that's kind of baked in for the back half? Thanks.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

Yes. We've about a 8% increase in capital call utilization in the second quarter. So that drove a little bit of our loan growth in general. And the trending I heard from the team yesterday is they continue to expect further growth in utilization as we get it. We're not adding a lot of new capital call lines, but we're just seeing utilization revert to normal and we're about six points below our long term average utilization in our capital call line.

[Donald McCree, Senior Vice Chair & Head - Commercial Banking at Citizens Financial Group]

So you've seen the deal announcements going on out there. Capital call lines get driven by not the deals we're doing, but obviously by the broad activity of the PE complex and they're beginning to get more active. So we think there's some continued upside and utilization on that side of things.

[Ebrahim Poonawala, MD & Head - North American Banks Research at Bank of America Merrill Lynch]

Great.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

I think that's our last question. Great. Before I leave, I just want to take the opportunity to thank John Woods for his contribution along our transformation journey. It's been great working with you John. And anyway we wish you well on your next chapter.

[John Woods, VC & CFO at Citizens Financial Group]

Thank you Bruce.

[Bruce Van Saun, Chairman, Director & CEO at Citizens Financial Group]

Okay. And with that, let me thank everybody for dialing in today. We appreciate your interest and support. Have a great day.

[Operator]

Thank you. That concludes today's conference call. Thank you for your participation. You may now disconnect.

Participants

Executives

• Kristin Silberberg, Head - IR
• Bruce Van Saun, Chairman, Director & CEO
• John Woods, VC & CFO
• Brendan Coughlin, President
• Donald McCree, Senior Vice Chair & Head - Commercial Banking

Analysts

• Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs
• Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group
• Matthew O'Connor, Analyst at Deutsche Bank
• Ken Usdin, Co-Head - Autonomous US & Senior Analyst - US Large-Cap Banks at Autonomous Research
• Steven Alexopoulos, Senior Analyst - U.S. Large Cap Banks at TD Securities
• John Pancari, Senior MD & Senior Research Analyst at Evercore ISI
• Manan Gosalia, Head - U.S. Midcaps Banks Research at Morgan Stanley
• Christopher Mcgratty, MD & Head of U.S. Bank Research at Keefe, Bruyette & Woods (KBW)
• R. Scott Siefers, MD & Senior Research Analyst at Piper Sandler Companies
• Ebrahim Poonawala, MD & Head - North American Banks Research at Bank of America Merrill Lynch