Synchrony Financial Q2 2025 Earnings Report

Synchrony Financial EPS Results

• Actual EPS: $2.50
• Consensus EPS: $1.72
• Beat/Miss: Beat by +$0.78
• One Year Ago EPS: $1.55

Synchrony Financial Revenue Results

• Actual Revenue: $3.65 billion
• Expected Revenue: $3.71 billion
• Beat/Miss: Missed by -$61.99 million
• YoY Revenue Growth: -1.80%

Synchrony Financial Announcement Details

• Quarter: Q2 2025
• Date: 7/22/2025
• Time: Before Market Opens
• Conference Call Date: Tuesday, July 22, 2025
• Conference Call Time: 8:00AM ET

Synchrony Financial (NYSE:SYF), together with its subsidiaries, operates as a consumer financial services company in the United States. It provides credit products, such as credit cards, commercial credit products, and consumer installment loans. The company also offers private label credit cards, dual co-brand and general purpose credit cards, short- and long-term installment loans, and consumer banking products; and deposit products, including certificates of deposit, individual retirement accounts, money market accounts, and savings accounts, and sweep and affinity deposits, as well as accepts deposits through third-party securities brokerage firms. In addition, it provides debt cancellation products to its credit card customers through online, mobile, and direct mail; and healthcare payments and financing solutions under the CareCredit and Walgreens brands; payments and financing solutions in the apparel, specialty retail, outdoor, music, and luxury industries, such as American Eagle, Dick's Sporting Goods, Guitar Center, Kawasaki, Pandora, Polaris, Suzuki, and Sweetwater. The company offers its credit products through programs established with a group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations, and healthcare service providers; and deposit products through various channels, such as digital and print. It serves digital, health and wellness, retail, home, auto, telecommunications, jewelry, pets, and other industries. The company was founded in 1932 and is headquartered in Stamford, Connecticut.

Synchrony Financial Q2 2025 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Synchrony reported $967 million in net earnings for Q2, with EPS of $2.50, a 3.2% return on average assets and 28.3% return on tangible common equity, reflecting strong profitability.
• Positive Sentiment: Credit metrics outperformed expectations as 30+ delinquency fell to 4.18% and net charge-off rate dropped to 5.70%, underpinning portfolio resilience and supporting future growth.
• Positive Sentiment: New and renewed partnerships included an exclusive Walmart One Pay credit program launching this fall, Synchrony Pay Later at Amazon and a physical PayPal credit card rollout, expanding product offerings and digital reach.
• Negative Sentiment: Purchase volume receivables declined 2% year-over-year due to prior credit actions and selective consumer spending, with home and auto down 7% despite a 2% rise in the digital segment.
• Neutral Sentiment: For 2025, Synchrony expects flat ending receivables, a net interest margin uptick of ~15–32 bps in H2, a 5.6%–5.8% loss rate and a 32%–33% efficiency ratio, targeting ROAA above 2.5%.

Presentation

[Operator]

Good morning and welcome to the Synchrony Financial Second Quarter twenty twenty five Earnings Conference Call. Please refer to the company's Investor Relations website for access to their earnings materials. Please be advised that today's conference call is being recorded. Currently, all callers have been placed in listen only mode. The call will be opened up for your questions following the conclusion of management's prepared remarks.

[Operator]

I will now turn the call over to Kathryn Miller, Senior Vice President of Investor Relations. Thank you. You may begin.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

Thank you, and good morning, everyone. Welcome to our quarterly earnings conference call.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

In addition to today's press release, we have provided a presentation that covers the topics we plan to address during our call. The press release, detailed financial schedules and presentation are available on our website, synchronyfinancial.com. This information can be accessed by going to the Investor Relations section of the website. Before we get started, I wanted to remind you that our comments today will include forward looking statements. These statements are subject to risks and uncertainty, and actual results could differ materially.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We list the factors that might cause actual results to differ materially in our SEC filings, which are available on our website. During the call, we will refer to non GAAP financial measures in discussing the company's performance. You can find a reconciliation of these measures to GAAP financial measures in our materials for today's call. Finally, Synchrony Financial is not responsible for and does not edit or guarantee the accuracy of our earnings teleconference transcripts provided by third parties. The only authorized webcasts are located on our website.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

On the call this morning are Brian Doubles, Synchrony's President and Chief Executive Officer and Brian Wentzell, Executive Vice President and Chief Financial Officer. I will now turn the call over to Brian Doubles.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, Catherine, and good morning, everyone. Synchrony delivered a strong financial performance in the 2025 that included net earnings of $967,000,000 or $2.5 per diluted share, a return on average assets of 3.2% and a return on tangible common equity of 28.3%. Despite an uncertain macroeconomic backdrop, we executed at a high level across our strategic priorities to drive value for our many stakeholders. Synchrony's diversified portfolio of products and spend categories, industry leading value propositions and expansive network of distribution channels enabled us to connect approximately 70,000,000 Americans with a broad range of small and mid sized businesses and national brands. And our continued credit discipline and previous credit actions drove better than expected delinquency and net charge off performance, reinforcing our ability to drive sustainable growth at strong risk adjusted returns as we look forward.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

And while our credit actions in combination with selective consumer spend behavior have had a short term impact on our year over year growth in purchase volume receivables, we have begun to see some encouraging signs within the portfolio. Synchrony generated $46,000,000,000 of purchase volume in the second quarter. Dual and co branded cards accounted for 45% of that purchase volume and increased 5% versus last year, primarily reflecting growth from our CareCredit dual card as well as broad based growth across our other dual card programs. Out of partner spend on our dual and co branded cards generally continue to reflect a discerning customer with the mix of discretionary spend down slightly compared to last year. That said, we saw gradual growth in the mix of discretionary spend as the quarter progressed, with points of strength coming from restaurants, cosmetics and electronics.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We also saw continued improvement in average transaction values during the second quarter, which were down only about 50 basis points compared to last year, a clear improvement from the 1.7% decline in the first quarter and the 2.4% decline in the fourth quarter. Customers across credit grades contributed to this trend, but particular strength came from our non prime credit segment. Customers across credit grades continued to transact with relatively consistent frequency over the last several quarters, up about 3% in the second quarter versus last year, which partially offset the impact of lower transaction values. Overall, we feel good about the resilience we've seen in our customers thus far, and we'll continue to leverage our core strengths as we navigate this operating environment. Of course, Synchrony has built a long track record of driving powerful outcomes for our customers and partners through constantly changing market conditions.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

This has earned us both the opportunity and privilege to be a partner of choice for hundreds of thousands of businesses across the country. And during the second quarter, we added or renewed more than 15 partners, including the addition of our program with Walmart and One Pay and our renewed relationship with Amazon. We are proud to announce our partnership with One Pay, a leading consumer fintech to exclusively power a new industry leading credit card program with Walmart, one of the most iconic and largest retailers in the world. Together, we will leverage our respective expertise to launch a general purpose card and a private label card, both featuring a seamless digital experience embedded inside the One Pay app and compelling value propositions. We expect the program to launch this fall and are excited to deliver even greater innovation and choice to better serve the millions of consumers that seek to maximize their purchasing power.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Synchrony's renewed relationship with Amazon builds on more than fifteen years of collaboration and financing innovation, which is why we are also proud to announce our recently completed launch of Synchrony Pay Later at Amazon. Our Buy Now Pay Later offering is available for all transactions of $50 or more for approved Amazon customers. Synchrony continuously seeks to evolve and enhance the customer experience and the ways in which we drive utility and choice for our customers and loyalty and sales for our partners. And in today's world, that often means providing access to flexible financing anywhere that a customer is seeking to make a purchase, whether that's online or in person. One of our offerings with PayPal called PayPal Credit has been a popular choice among consumers for many years and historically has been a digital only product.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Over the last several years, however, we've seen increasing demand for a physical PayPal credit card so that customers could utilize their favorite form of financing more broadly in their day to day lives. Together PayPal and Synchrony sought to deliver a more innovative payment solution that would enable our customers to take PayPal credit anywhere and still have access to six month promotional financing on qualifying PayPal purchases. We are currently rolling out the physical PayPal credit card to U. S. Customers, which can be added to mobile wallets for fast and easy tap to pay and includes a limited time promotional offer to pay for qualifying travel purchases like flights, hotels, cruises and ride shares.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

As we look ahead, Synchrony is in a position of strength. We have been consistently executing across our business to reinforce our resilience We've been investing in our continued evolution to deliver the right products at the right time and for the right purchases as customer preferences and needs change. We are also driving customer loyalty, sales and lifetime value for the many small and midsized businesses, local merchants and providers and major national brands that we serve. In the last quarter alone, Synchrony launched new products with two of our top five partners and announced a new partnership with a previous top five partner. We also renewed one of our top five partners.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

With this renewal, the current expiration dates of our program agreements with our five largest partners range from 2030 through 02/1935. In addition, 22 of Synchrony's 25 largest program agreements have expiration date in 2027 or beyond, and those '22 programs represent 98% of our interest and fees attributable to the top 25 as of year end 'twenty four. Synchrony is clearly building upon our long track record of delivering truly differentiated outcomes for our many stakeholders and solidifying our position as the partner of choice within the heart of American commerce. With that, I'll turn the call over to Brian to discuss our financial performance in greater detail.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks, Brian, and good morning, everyone.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Synchrony's second quarter performance showcased the strength of our differentiated business model, which has been built to deliver resilient risk adjusted returns through evolving market conditions. We generated $46,000,000,000 of purchase volume during the second quarter, which was down 2% year over year and include the effects of the credit actions we took between mid-twenty twenty three and early twenty twenty four and continued selectivity in consumer spend behavior. Purchase line at the platform level range between down 7% year over year in home and auto, reflecting discerning customer spend and this uncertain macroeconomic backdrop and up 2% in digital as growth in both new accounts and spend per active was partially offset by lower average active accounts. Ending loan receivables decreased 2% to $100,000,000,000 in the second quarter due to the combination of lower purchase volume and higher payment rate. The payment rate increased by approximately 30 basis points versus last year to 16.3% and was approximately 100 basis points above the pre pandemic second quarter average.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

The higher payment rate primarily reflects the impact of our previous credit actions, which contributed to approximately 1.5 percentage point sequential increase in our super prime credit card mix and an almost equivalent decrease in the proportion of non prime. Payment rate was also impacted by a reduction in percentage of promotional financing loan receivables, which generally carry a lower payment rate. We expect the mix shift to gradually revert to the historical mean over time. Net revenue decreased 2% to $3,600,000,000 primarily reflecting the impact of higher RSAs driven by program performance. Net interest income increased 3% to $4,500,000,000 as a 10% decrease in interest expense and a 1% increase in interest and fees on loans was partially offset by lower interest income on investment securities.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Our second quarter net interest margin increased 32 basis points versus last year to 14.78%. The increase was driven in part by a 53 basis point increase in our loan receivable yield, which was primarily driven by the impact of our product pricing and policy changes or PPBCs and partially offset by lower benchmark rates and lower SSA fees. This contributed to approximately 43 basis points of our net interest margin. Total interest bearing liabilities cost decreased 45 basis points versus last year and contributed approximately 38 basis points to our net interest margin. Our liquidity portfolio yield declined 95 basis points, generally reflecting the impact of lower benchmark rates and reduced our net interest margin by 16 basis points.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

And our loan receivables mix as a percentage of interest earning assets decreased by 194 basis points, which reduced our net interest margin by approximately 32 basis points. RSAs of $992,000,000 were 4.01% of average loan receivables in the second quarter and increased $182,000,000 versus the prior year, primarily reflecting program performance, which included lower net charge offs and the impact of our PPPC's. And other income increased 1% year over year to $118,000,000 driven by the impact of our PPPC related fees and partially offset by the $51,000,000 gain from the Visa V1 share exchange in the prior year. Excluding the impact of this gain, other income would have increased 79% versus last year. Provision for credit losses decreased $545,000,000 to $1,100,000,000 driven by a $265,000,000 reserve release in the second quarter compared to the prior year reserve build of $70,000,000 and a $210,000,000 decrease in net charge offs.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Included in the reserve release is $12,000,000 relating to the movement of approximately $200,000,000 in loan receivables to held for sale. Other expenses increased 6% to $1,200,000,000 generally reflecting higher employee costs, partially offset by lower operational losses and preparatory expenses related to late fee rule in the prior year. The second quarter efficiency ratio was 34.1%, approximately two forty basis points higher than last year, driven by the higher expenses and the impact of higher RSAs on net revenue as credit performance improved. Taken together, Synchrony generated net earnings of $967,000,000 or $2.5 per diluted share and delivered a return on average assets of 3.2%, return on tangible common equity of 28.3% and an 18% increase in tangible book value per share. Next, I'll cover our key credit trends on Slide eight.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

At quarter end, our 30 plus delinquency rate was 4.18%, a decrease of 29 basis points from the 4.47% in the prior year and 10 basis points below our historical average from the 2017 to 2019. Our 90 plus delinquency rate was 2.06, a decrease of 13 basis points from 2.19% in the prior year and five basis points above our historical average from the 2017 to 2019. And our net charge off rate was 5.7% in the second quarter, a decrease of 72 basis points from 6.42% in the prior year and 10 basis points below our historical average from the 2017 to 2019. This compares favorably to the 2017 to 2019 average sequential trend of essentially flat. And as highlighted on Slide three of our presentation, Synchrony's sequential net charge off trends have generally outperformed our quarterly average sequential movement between 2017 and 2019.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

When evaluating credit performance, portfolio delinquency and net charge off trends reflect both the efficacy of our credit actions and the power of our disciplined underwriting and credit management and reinforce our confidence in the portfolio's credit positioning as we move forward. Finally, our allowance for credit losses as a percent of loan receivables was 10.59%, which decreased approximately 28 basis points from the 10.87% in the first quarter. Turning to Slide nine. Synchrony's funding, capital and liquidity continue to provide a strong foundation for our business. During the second quarter, Synchrony's direct deposits decreased by approximately $310,000,000 and broker deposits declined by $863,000,000 At quarter end, deposits represented 84% of our total funding with both secured and unsecured debt each representing 8%.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Total liquid assets increased 9% to $21,800,000,000 and represented 18.1% of total assets, 145 basis points higher than last year. Moving to our capital ratios. Synchrony ended the second quarter with CET1 ratio of 13.6%, 100 basis points higher than last year's 12.6%. Our Tier one capital ratio was 14.8%, 100 basis points above last year. Our total capital ratio increased 110 basis points to 16.9%.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

And our Tier one capital plus reserves ratio increased to 25.2% compared to 23.9% last year. During the second quarter, Synchrony returned $614,000,000 to shareholders, consisting of $500,000,000 in share repurchases and $114,000,000 in common stock dividends. Synchrony remains well positioned to return capital to shareholders as guided by our business performance, market conditions, regulatory restrictions and our capital plan. Turning to our outlook for 2025 on Slide 10. Our baseline assumption for the full year outlook now include the minor modifications we expect to make to our PPPC's this year as well as the impact of the launch of our Walmart One Pay program in the fall and exclude any potential impacts from the deteriorating macroeconomic environment or from the implementation of tariffs or potential retaliatory tariffs as their effects remain unknown.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Turning to our outlook in more detail. Our current expectation is that ending loan receivables will be flat versus last year. This expectation includes the continued impact of selective consumer spend and the ongoing effects of our past credit actions on purchase line and payment rate. Previously, we expect payment rate to generally remain flat relative to 2024. However, we now expect it to be elevated in 2025, reflecting the credit and promotional finance mix shift discussed earlier.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

While our past credit actions may have impacted our growth trajectory over the short term, they have meaningfully strengthened the trajectory of our portfolio's delinquency and net charge off performance. We now expect our loss rate to be between 5.65.8%, which is comfortably within our long term underwriting target of 5.5% to 6%. This improved credit outlook will contribute to higher RSAs as partner program performance further improves. As a result, we now expect RSA as a percent of average receivables to be between 3.954.1%, which will also shift our net revenue outlook for the full year to be between 15,000,000,000 and $15,300,000,000 Net interest income for the year will be impacted by lower receivables, but still expected to follow seasonal trends associated with growth, credit performance and liquidity. We expect our net interest margin to increase an average 15.6% in the second half of twenty twenty five, reflecting improving loan receivable yield related to credit seasonality and the building impact of our PPPC's, lower funding cost due to lower benchmark rates, partially offset by lower yielding investment portfolio and increasing mix of loan receivables as a percent of burning assets, driven by the impact of seasonal growth and a gradual reduction of our excess liquidity.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

And lastly, we're updating our efficiency ratio expectation to be between 3233%, primarily reflecting the updated net revenue outlook as well as higher expenses associated with the launch of the Walmart One Pay program. We expect other expenses to increase approximately 3% on a dollar basis for the full year. In summary, Synchrony's differentiated business model is expected to deliver net interest margin expansion, lower net charge offs and continued performance alignment to RSA this year. This will drive higher risk adjusted return and return on average assets that exceeds our long term target of 2.5%.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

With that, I'll turn the call back over to Brian.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, Brian. Before I turn the call over to Q and A, I'd like to leave you with three key takeaways from today's discussion. First, Synchrony's credit trends have outperformed relative to the industry, which is underscored by our current year outlook. Our portfolio's credit position will provide a strong foundation on which we can grow and deliver strong risk adjusted returns. While we have begun to selectively unwind some of our credit actions on the margin, we are closely monitoring the environment in our portfolio are evaluating further actions as we gain more clarity.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Second, Synchrony's unique business model delivers industry leading value propositions, a diverse product suite and advanced digital solutions, empowering customers with financial flexibility and driving loyalty and sales for businesses. And our interests are closely aligned. When our customers thrive, so do our partners. And third, Synchrony is the nationwide leader in the private label and co brand industry. It is positioned to deliver market leading returns for our shareholders.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We consistently earn and win new and existing partners, including more than 25 partners in the 2025 alone. And we have built a long track record of execution through our intense focus on delivering outstanding outcomes for our customers and partners. This is what drives deep long lasting relationships and meaningful long term value for all. With that, I'll turn the call back to Katherine to open the Q and A.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

That concludes our prepared remarks. We will now begin the Q and A session. So that we can accommodate as many of you as possible, I'd like to ask the participants to please limit yourself to one primary and one follow-up question. If you have additional questions, the Investor Relations team will be available after the call. Operator, please start the Q and A session.

[Operator]

We'll take our first question from Ryan Nash with Goldman Sachs. Your line is open. Please go ahead.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Hey, good morning everyone.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Good morning, Ryan.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Good morning, Ryan.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

So Brian, you noted that you're seeing some encouraging signs in the portfolio when you talked about selectively unwinding some of the credit actions. Maybe just talk about what some of those encouraging signs are and actions that you've taken to loosen credit to drive growth? And then I guess second, we're clearly running below where you've historically targeted that 7% plus level. Maybe just talk about just with Walmart coming on board, renewing Amazon, stabilizing consumer, maybe just talk about do you see a path back toward that mid to high single digit growth level? Thank you.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes, sure, Ryan. Look, I think just starting with the consumer, I think they're still in pretty good shape. We're not seeing signs of weakness. I think spend is still pretty strong. I think credit is definitely performing better than we expected.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

They continue to be selective, but we are seeing some positive signs. If you look at our co brand growth, that was pretty encouraging, up 5% versus the prior year. That compares to plus 2% last quarter, so that's a nice trend. We're seeing decent trends in retail, cosmetics, electronics. So there are some green shoots as we look across the portfolio.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

And to your point, because credits performed better than we expected, we did start to open up selectively in the second quarter, really focused initially on our health and wellness space. But I'm optimistic that there's room to do more in the second half. So I'm still pretty optimistic around the growth particularly as we head into 2026 because you've got look at just look at what we announced today, you've got Walmart, One Pay that's launching in the second half. You've got Pay Later launch at Amazon, what we're doing at PayPal with the physical card. And then you add all those things up and then on top of that, you look at opening up the credit box a little bit just based on the trends that we're seeing, I'm pretty bullish.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

So I think we should be able drive some nice growth as we head into 2026.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Great. Maybe a follow-up for Brian Wenzel. On the outlook, you highlighted minor modifications to the PPPC. Brian, maybe can you just touch upon like how the discussions have gone with partners? Are you done with the conversations and the modifications you're making?

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

And maybe just give us some examples of what type of modifications that you guys have made. Thank you.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Brian, why don't I start on this one and then turn it over to Brian Wenzel. Look, as I mentioned previously, any potential rollbacks are going to happen partner by partner. There's no big rollback plan that's in the works. And frankly, there's not a lot of discussion happening right now with our partners. We had one partner that wanted to make a change to one element of their program.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We're going to do that in the second half. We had one other change in the fragmented space related to the promotional fee in some of our verticals. And when you add all those up, it's less than $50,000,000 in net revenue in a go forward impact. So pretty small overall. And I think, look, any potential discussions in the future, think the way you should think about this and the way that we're actually approaching it is this is now like normal course, right?

[Brian Doubles, President, CEO & Director at Synchrony Financial]

These are normal course pricing discussions that we've always had with our partners. We're always looking at pricing in conjunction with the credit that we're providing and the value proposition on the card. And we'll continue to do that. We'll have those conversations and we'll do it with an eye towards driving sales for our partners and growth for the program at attractive returns. I don't know, Brian, if you want to add anything.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Ryan, the only two points, again, I'd emphasize again, it's less than $50,000,000 in net revenue that was impacted. Typically, when you think about it, Brian highlighted before, as we engage with some of our partners, it was really around looking at the programs and making sure that there are benefits coming through. One of the things that we have seen most certainly in the bigger ticket space in home and auto and lifestyle, we've seen some duration shortening on promotional financings as merchants trying to manage the cost of the program. So as we engage with discussions around the promo fee, we've also engaged them around lengthening back out some of those promotional financings, provide a better benefit for us over the longer term.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So again, I think it's thoughtful way in which we engage the partners in order to try to drive growth into the portfolio as well as meet these sort of customers.

[Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs]

Thanks for taking my questions and great credit quarter.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks, Ryan.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, Ryan.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll take our next question from Terry Ma with Barclays. Your line is open. Please go ahead.

[Terry Ma, Senior Equity Research Analyst at Barclays]

Hey, thank you. Good morning. I wanted to ask about the NIM guide in the second half of 15.6%. That's a material step up from your first half NIM. Can you maybe just expand on the drivers that get you there and maybe talk about your level of confidence in achieving that second half NIM?

[Terry Ma, Senior Equity Research Analyst at Barclays]

And then as we kind of look forward, you guys kind of averaged 16% NIM kind of pre pandemic. Can you still get back there?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Good morning, Terry. As you think about the sequential movement into the back half of the year, what you're going to feel as you step quarter on quarter is reduction of our or an increase really in our average loan receivables as a percent of our interest earning assets. That is a meaningful position.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Again, we probably held deposit rates a little bit higher for longer, which gave us more liquidity. You see relative to the percent of AOR in the last quarter. So that is, first of all, the biggest delta as you step into Q3 and then step further into Q4, where you have the seasonal run up of receivables. That's number one. Number two, which you're also going to feel is the impact of the PPPC, which you see in loan yield continue to drive up the portfolio into the back half of the year as you step through with the seasonal increases.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

And then finally, what you're going to see is a little bit of benefit in particularly the third quarter as our CD book reprices will get more interest expense on it benefiting as we lower the cost of interest bearing liabilities. That said, you're also going to have less reversals in the back half. With that, hopefully we have pretty good line of sight. It's really going to come down to how much the liquidity burns off in the third quarter and fourth quarter.

[Terry Ma, Senior Equity Research Analyst at Barclays]

Got it. And then I guess in the pre pandemic NIM, the average of 16%, do you believe you can kind of get back there longer term?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. I don't think we see things structurally. I mean, most certainly what we've seen in the first half of this year is a little bit less promotional financing in the book, which actually should drive up your yield because the promotional financings carry a lower yield. So that's one. I think ultimately what you're going to get back to, Terry, are two things.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

One, we're over indexing now a little bit more into the super prime component as we've tightened our credit aperture. As that begins to even go back to normal levels, you'll begin to see a better revolver, which should continue to push up your net interest margin, number one. Number two, you also have an environment where you're at 4.5% Fed funds rate where the guide is 16% was at 2.5%. So, you should get as you move closer back to that norm, should be able to get a lift. And then most certainly, you have the PPBC that should stack on top.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So again, it's more of the timing of when the interest rate environment normalizes and when we fully open the credit after back to where we are and probably get back to a similar mix on assets.

[Terry Ma, Senior Equity Research Analyst at Barclays]

Great. Thank you.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks, Terry.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Happy to back.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll take our next question from Sanjay Sakhrani with KBW. Your line is open. Please go ahead.

[Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)]

Thank you. Good morning. I wanted to go back to Ryan's first question on loan growth. Ryan Doubles, I know you're bullish on loan growth. Is it fair to assume that you guys haven't necessarily baked in some of the growth expansion coming from the loosening of credit standards?

[Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)]

And I guess like how does the guidance factor in Walmart? Is there a contribution this year? And just one final related matter question, sorry. Just you talked about tariffs and that's obviously a moving target, but you and your partners have had time to sort of digest their impacts for the year. Like how would that play out if there were higher tariffs for the year?

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes, Sanjay, let me start and I'll turn it over to Brian. Look, I think the thing that is important to appreciate, we started to loosen up a little bit around the margin starting in the second quarter and there's more we can do in the second half, but it does take time for those credit actions to kind of work their way in to the growth metrics. So I would think about most of those things, including Walmart, One Pay, Pay Later, some of those things moving into the balance sheet in the 2026 and really benefiting full year 2026. So it does take a little bit of time, but we are optimistic that not only do we have a good pipeline of growth opportunities, things that are launched and things that will be launched, but also the opportunity around opening up on credit. So we see plenty of positive dynamics as we think about 2026, but it will take a little bit of time to bleed in.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Let me just add some color Sanjay onto that. Brian highlighted a couple of different points. Number one, as we skew towards the super prime, we've had more dual card in the book. So you are seeing that lift, where it's 5% on purchase volume or 6% on loan receivables, number one.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Brian highlighted that in particularly on the out of store, out of partner spend relative to that, we've seen positive trends over the last four quarters really in clothing, cosmetics, electronics as well as restaurants. So we are seeing those green shoots of spend as consumers are more willing to go into some of those discretionary type items. I'll also point you to Page five of the deck where we have three platforms that are essentially flat. So we are seeing a turn both in digital health and wellness and diversified values that kind of comes out. The Walmart impact that it's going to be back half of the year.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

It's probably not going to be meaningful on the growth rate of the company, but we'll certainly launch you into 2026 from a good perspective. It's something that's going to be the timing around the prescreening when we actually get a launch both in the app as well as in the store. There are positive momentum. The last thing I'd share with you is we look at the first three weeks of July or go through the twentieth. We actually are seeing positive comps on total purchase volume.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So we feel good about where we're starting the quarter and albeit early and we'll continue to watch as we move through.

[Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)]

All right. Great color. Just a follow-up capital management. Obviously, you guys are solidly capitalized at this point. I'm just trying to think through uses of that excess capital as we look forward in the second half into next year.

[Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)]

Maybe you can also address the pipeline of any acquisitions, if there are any. Thanks.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Why don't I take the first part and then let Brian talk a little bit about the pipeline. Sanjay, obviously, have $2,000,000 remaining on the existing share repurchase program. We're fully committed to bring capital back to shareholders. I caution people when they try to think about the cadence as you step through, first is our business performance, which I think when you look at the net income and delivering $2.5 per share this quarter, we're in strong position there.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

I think also you have to recognize there are certain times during the quarter where we may be limited on our ability to repurchase for non public information, which can hinder you at times. But as we step through, the first piece is going to be funding our RWA growth, which again we hope to have an increase here in the back half of the year. We've shown the increase in the dividend up to $0.30 again for this quarter. And then we get into share repurchases and inorganic. And again, we're going to continue to be very disciplined when it comes to pricing.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

I'll let Brian talk about the pipeline in a second. But again, as long as the market is there, we understand we're in a position of real strength at a 13.6% CET1. And to the extent that we have an opportunity to potentially increase our share repurchase, we'll look at it. But again, it's going be guided by business performance and our capital plan. Don't know, Brad, you have Yes. Something

[Brian Doubles, President, CEO & Director at Synchrony Financial]

on the I would just also reiterate that we are laser focused on returning capital to shareholders. I think we've got a great track record demonstrating that. We bought back half the shares over the last ten years. So it's not lost on us that we have excess capital today and we are actively looking to deploy it. Brian walked through the priorities.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

The only one I'll touch on briefly is the pipeline. I think we've got a strong pipeline. If you look across the different verticals in the business that continues to be the case. I think competition is rational right now and I feel really good about our position to win. If you look at what we announced this quarter with Walmart, One Pay, renewal on Amazon, I feel great about our ability to compete for what's sitting in the pipeline.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

So that is a very attractive use of capital from our perspective. But we also look selectively at M and A. We're very disciplined around that. But again, not lost on us, but we're sitting with excess capital today and we're actively looking to deploy it.

[Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)]

Thank you, guys.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks, Sanjay.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, Sanjay.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll go next to Moshe Orenbuch with TD Cowen. Your line is open. Please go ahead.

[Moshe Orenbuch, MD & Senior Analyst at TD Cowen]

Great, thanks. I was hoping that you could talk a little bit about the comments that you made on new products with your existing largest customers and maybe talk about how those can contribute to growth. It would seem that you probably have a shorter startup period for things like that. Maybe just a little more detail about the plans and how much that could contribute to growth whether it's in 2025 or 2026? Thanks.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes. I think the two biggest ones we talked a little bit about with the PayLater launch at Amazon, we're very excited about that. First, we're excited about the renewal and the long term extension. If you look at our top five relationships now, the expiration dates are between 2030 and 02/1935. So we feel really good about that profile.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

It gives us it allows us to really focus on innovating and growing inside of those programs. At Amazon now we've got three products. We've got the private label card. We've got the secured card and now pay later. And I think that really speaks to the power of the multi product strategy.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We've been talking about this for a while now. And we love a program where we have multiple products where we can cater those products both the type of customer and the type of purchase that they're making. And we think that that choice is really important. We also love the strategy being able to start someone in maybe a secured card, migrate them to private label and then to multiple products within the suite. So I feel great about our product suite and our ability to compete.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

I think for, let's say, Pay Later and Amazon and what we're doing with PayPal with the physical card, I think you'll see those primarily again bleed in through 2026 and impact the growth there. We'll get we'll clearly get a little bit of benefit in 2025, but I don't think you'll see it necessarily show up in the full year guide.

[Moshe Orenbuch, MD & Senior Analyst at TD Cowen]

Okay. Thanks. And to follow-up kind of on Sanjay's questions about capital return. I guess in the quarter, you had 28% return on tangible equity and commented that you expected loan growth to actually slow. So you're generating more capital and kind of needing it a little bit less than you would have thought perhaps three months ago.

[Moshe Orenbuch, MD & Senior Analyst at TD Cowen]

Guess what other signs do you need to see to actually step up that repurchase? I guess that's the it seems like almost as if you would want to be doing that to just demonstrate that yes, we've got a little lower loan growth but capital position is still very, very strong.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Thanks, Moshe, for the question. Again, I point you back to my comments earlier. Sometimes within quarters, there are situations where we're prohibited from repurchasing on certain information. Most certainly when you think about announcing a relationship with Walmart and Amazon, most certainly can influence the timing of when we're able to purchase.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Again, subject to market conditions, we're going continue to be prudent, but yet aggressive. But understand we do have certain restrictions at times, but that should not influence or affect our confidence level in returning capital and even evaluating whether or we want to increase that share repurchase with our Board at some later point during the year.

[Moshe Orenbuch, MD & Senior Analyst at TD Cowen]

Thanks very much, Brian.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks, Austin.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll take our next question from Rick Shane with JPMorgan. Please go ahead.

[Richard Shane, Analyst at JP Morgan]

Thanks for taking my question this morning. Portfolio construction is about sort of dynamically balancing higher ROA and higher volatility, riskier borrowers against lower ROA and lower vol higher quality borrowers.

[Richard Shane, Analyst at JP Morgan]

I'm kind of curious, does the stickiness of PPP C enhance the ROA of prime borrowers in a way that they become even more attractive for you going forward? And does that change the model a little bit?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Thanks for the question, Rick. Yes, most certainly, I think where you see the potential to have a greater impact is in that prime segment. So you think about Advantage six fifty plus into the low 700s to the extent that you can introduce a higher margin on that customer, that's going to give you a better ROA. At the high end of the super prime segment, again, their payment rate is fairly high in and of itself.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So I don't think you're going to move that ROA needle substantially. And then we'll certainly you'll get some benefit in the non prime customers, but really to that prime segment where you can become actually more capital efficient and drive a higher return on assets.

[Richard Shane, Analyst at JP Morgan]

Got it. Okay. Look, obviously the pushback on the quarter is going to be the debate between the credit quality and the loan growth. To me, handing out money is the easy part, getting it back is the hard part. As you think about the second half and widening the aperture, how do you balance that?

[Richard Shane, Analyst at JP Morgan]

I mean, you see your borrowers behaving in a more disciplined way? Do you respect that or do you give them a little bit more room?

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes. Look, Ray, this has always been it's art and science, right? We're everything we do is in the context of our long term MCO guidance of 5.5% to 6% and targeting areas in the portfolio where we have really strong risk adjusted returns, which is why when we started to open up in the second quarter, we started with our Health and Wellness business. We liked the return profile there. We like everything we were seeing in terms of the credit trends.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

And we looked at that in combination with PPPC and we said, okay, we have an opportunity to open up a little And now 're looking as you get in the second half here, there are other places in the portfolio where we have the opportunity to do that. And so we'll look, it's if I take a step all the way back, when we saw credit starting to go where it was going, just given what the industry had done for a couple of years and the shared consumer, we said it's prudent to dial back a little bit around the margins. And we did that. And frankly, I think our credit team did a fantastic job navigating that fairly uncertain environment. Now we've got credit comfortably within our long term guidance and we see some pockets of opportunity to drive some growth with a very manageable loss rate and strong returns. And so that's what we're doing.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

The one thing I'd add Rick, if you take a step back, other general purpose issuers had the luxury of dialing back mail volume adjusting a little bit more on the fly. With our partners and merchants, we need to be consistent or want to be consistent with them with regard to that credit aperture. So again, we try not to adjust as quickly on the downside as well as on the upside. Again, the most important part here now is what's going to happen with the economy and essentially a tariff situation.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So I think we're to prudently step through that in order not to make sure that we're not going to be putting our merchants in a situation where we're opening that great afternoon and you have to close a little bit. So I think we're just stepping out quarter by quarter, making sure we have good visibility into how the environment is playing out.

[Richard Shane, Analyst at JP Morgan]

Got it. Very helpful. And the last answer, the last part is something I hadn't actually thought about before. So thank you.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks Rick.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks Rick.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll go next to John Hecht with Jefferies. Your line is open. Please go ahead.

[John Hecht, Managing Director at Jefferies]

Good morning, guys, and thanks very much for taking my question. You mentioned Health and Wellness. I know that's been a relative to the overall business has had higher growth historically. Maybe can you just give us an update on health and wellness, what the kind of product categories are and where you're seeing the opportunities there?

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes. Thanks, Sean. Look, think health and wellness is clearly one of our strongest platforms. It's an area where we've been investing heavily for the last three years. You've seen the growth outperform the rest of the business.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We we are have a great competitive position there. We've got a great brand. We've got great digital assets that our provider base uses. We are innovating new products and launching new products in that space every day. And I feel really good about how we're positioned in Health and Wellness.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Now we did dial back a little bit in terms of credit. Over the last twelve months, we started to open back up. So I'm actually fairly optimistic that we're going to return to above average growth in health and wellness going forward. And it isn't one industry or segment, we're very strong in dental that cosmetic and we see great growth opportunities across the board. So we're not targeting one or another, but we see really strong opportunities as we look across all those verticals.

[John Hecht, Managing Director at Jefferies]

Okay. That's helpful. And then maybe just on credit, touching on credit. You know, I know it's a little early to be, you know, getting it, I guess, definitive look at '24, but what are the early looks at the '24 vintage and how that compares to maybe pre pandemic? And if those trends continue, what do we think about the ALL level over time?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Thanks, Johnny. Good morning. So if I work backwards, John, albeit very early, the '25 vintage is performing incredibly well. There is a fully seasoned effects of the credit actions.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

When I say that, I'm really comparing back to the 2018 vintage. The 2024 vintage putting in the first half and second half, again, that's performing better than our 2018 vintages. So again, where we had the credit action probably fully in play, most certainly for the back half of the year, but almost for most of the first half of the year before any better than that 2018. And again, 'twenty two and 'twenty three vintages, they're performing slightly worse than the 2018 vintage, which is why we took those actions. But again, we feel comfortable that what we're originating in 'twenty five and 2024 is it seasoning out is better than 2018.

[John Hecht, Managing Director at Jefferies]

Great. Thank you so much.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, John.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Thanks, John. Have a good day.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll take our next question from Don Fandetti with Wells Fargo. Please go ahead.

[Donald Fandetti, Managing Director at Wells Fargo]

Yes. Good morning. On the July purchase volume improvement, can you talk a little bit more about if that's broad based low end, high end across verticals? If I layer that in with your average ticket comment and the improvement in the low end, it sounds like a pretty constructive, almost like a mini acceleration type environment.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes. Thank you, Don, for your question. I think where you're seeing it is in the three platforms that have experienced better purchase volume performance. So think about health and wellness, diversified value and digital, you're really seeing the acceleration there. Again, you're seeing a little bit in home and auto and lifestyle, but again, are bigger ticket purchases.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We also hope by trying to get the shift out in some of the promotional terms in the back half of year can help those verticals, but it's really in the three core sales platforms that are experiencing a little bit more signed to life.

[Donald Fandetti, Managing Director at Wells Fargo]

Got it. Okay. And then can you just give us an update on your technology investment, whether it's AI and other initiatives? Clearly, you're doing well relative to peers on digital engagement.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes, sure. So let me start on that one. I think just because you mentioned Gen AI, I mean, that's a big opportunity for us as it is for most others. We're investing in a number of areas right now. I think about it in a few big buckets, obviously, big efficiency opportunity across the company.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We can improve speed to market, we can drive costs down. We've developed and launched an internal, what we call, Synchrony GPT. It really gives access to all employees in terms of being able to leverage GenAI in their day to day jobs. We're excited about that. I think there's a big opportunity in customer service, creating GenAI tools that will help our contact center associates help the customer solve their problems more quickly.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

And then lastly, we're using it to drive the top line as well. So we launched some Gen AI capabilities in our marketplace that allow you to search for, say furniture with a certain theme or from a certain decade, which is pretty cool. And then it brings back results from our partner base. So we love that because it's bringing sales to our partners. And so we see so many use cases there that this is clearly an area that we're going to invest.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Then outside of GenAI, we continue to invest in our products, our capabilities. We're investing in the point of sale. We talked about Walmart, One Pay. That's going to be one of the most technologically advanced programs that we have. We're super excited about it.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We're going to be completely embedded in the One Pay app, very seamless integration leveraging our API stack. Many areas across the business, but this is how we're competing. If I had to pick one or two things in terms of when we go in and compete for new business, it's the technology investments that we've made and our credit underwriting. Frankly, that's how we're differentiating ourselves right now. So those investments, we're getting a fantastic return on.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Just to add some color, I know there's a focus on expenses both for the quarter and the year. I think when we look at expenses for the total year being up 3%. But on the compensation line, what we are seeing is, we've increased our exempt headcounts about 5% and that's three quarters of that's coming from IT and strategic investments with a corresponding decrease in non exempt as we buy and adjust. So we are continuing to invest in that short to medium term because that's the right thing for our business even though growth slowed down here a little bit. If we don't continue to invest in the areas Brian talked about, we can fall behind competition.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So there is some mix there, but we are continuing to invest while maintaining expense discipline of being up our view about three percent for the full year.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

And we'll take our next question from Jeff Adelson with Morgan Stanley. Please go ahead.

[Jeffrey Adelson, Executive Director at Morgan Stanley]

Hey, good morning. Thanks for taking my questions. Yes, just wanted to ask again about expenses. You talked about how the One Pay launch did drive up expenses this quarter. You had a little bit more variable comp expense this quarter.

[Jeffrey Adelson, Executive Director at Morgan Stanley]

Are we largely past those at this point? Or is there anything else left to be aware for the rest of the year or going forward? And just as we think about you may be opening up the credit box a little bit here, is there an opportunity for you to maybe lean a little bit more in on the marketing side, which think has seen a little bit more moderate growth in the past year?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Morning, Jeff. Let me unpack that a little bit. First of all, the expenses related to the Walmart launch will primarily be back half of the year, probably split between third quarter and fourth quarter, again depending upon one of our large marketing campaigns. But that's kind of more back end, probably pretty equal between 3Q and 4Q number one.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Number two, there are some timing issues in the quarter. We do in order to try to help our non exempt employees. We played an inflation bonus, which we paid in the fourth quarter last year. We accelerated that to the second quarter in order to help that population of people. So that again will show some favorability in the fourth, but negative here in the second.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

And then some of the other compensation related items, we're really marking some of the comp plans based upon the share performance of the plan. So again, I've highlighted Jeff, I think we're 3% for the full year. There are some more one timers that I think were in this quarter than others and some swings within the quarters. But again, the One Pay Walmart will be evenly split probably between the third quarter and the fourth quarter. And probably the bigger impact of the year, to be honest with you, be probably more related to reserves to the extent that the asset builds as you go into the holiday season.

[Jeffrey Adelson, Executive Director at Morgan Stanley]

Okay, great. Thanks. And just a quick follow-up on the Pay Later launch. And I know you've been rolling that out at different retailers. I guess just how meaningful do you think that can be for you over time? And is there any sort of shift in economics for me to be aware of there? I mean, I know some of the terms you highlighted on Amazon are still at 20% APR there, but just sort of curious if there's any sort of shift in the economics we need to be aware of as we think about that going forward? Thanks.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes. Look, I'd say, first, we're super excited about it. I think the pay later is going to be a meaningful part of the business for years to come. It's clearly a product that consumers want. I think what our product team has built is great.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We're super excited to have it launched at Amazon. We've got it at a number of our big partners now. We've got it at Amazon, Lowe's, JCPenney, Bell, Sleep Number. So there's been really good partner adoption. And I think what we've been able to demonstrate with them is the power of the multi product strategy.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

So being able to offer a pay later loan for one customer depending on what they're purchasing or a private label card or a dual card or a co brand card. And us having access to the consumer looking at how they spend, when they spend, what they're purchasing and offering the right product at the right time is really powerful. And if I go back three or four years, that didn't really exist because there was no one that could offer that broad suite of products. Now we can. And so I feel great about that and I think it will be a meaningful part of our growth going forward.

[Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)]

Okay, great. Thank you, guys.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, Jeff.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

We'll take our next question from Erika Najarian with UBS. Please go ahead.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

Hi. Yes. I just wanted to follow-up on a couple of line items just to make sure that we're taking away the right message from the call. So you often talked about how the impact of your previous credit actions sort of had a long tail and we're seeing that in the growth. As we think about, I think Brian, you mentioned stepping out quarter by quarter, is the message really here is that sort of we're now fully lapping the impact of those previous credit actions on growth.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

And as we think about 2026, and I think, Brian, doubles mentioned, first half of the year, you're going to start seeing growth. As we start thinking about 2026, you can have the impact of the credit actions in reverse and also Walmart. Just wanted to make sure that we're taking away from this call what the expected cadence of growth is beyond this year.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. Thanks, Erica, for the question. Yes, at this point in time, as you move to the back half of the year, we have lapped the credit actions, number one. I think number two, if you go back to a year ago, I think around the same time of this call, we talked a little bit about the consumer being a little bit more discerning that started in the June into the back half of the year, particularly in those bigger ticket platforms like home auto and lifestyle. So I think from that perspective, should see the comps kind of come through.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

As you move into 2026, clearly, you'll have the last quarter probably of those you're through the credit actions at that point. As we evaluate potentially opening that aperture up, you'll see some of the benefits of that begin to flow through as you step through 2026. And then obviously Walmart, there's a lot of opportunity here. So it's really about our execution, both through the app and the placement as well as through the store. Those can provide tailwinds as we step into 2026.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

And then lastly, is it possible at all to unpack the impact of the higher APRs for the second half margin? So I tried to isolate that from seasonality. I guess I'm just thinking about other than rate actions by the Fed, what the launch point is is maybe more permanent? And perhaps that's sort of a second follow-up. Are these sort of are these PPPC's that are flowing through APR a little bit more permanent and not considered for modification?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. I think as you step through, remember the guidance that we gave was about 50% of the balances, probably a little bit more so would have been baked in through the second quarter of this year. You got about 75% next year. So that you should continue to see that build through the portfolio, obviously adjusted for seasonal. So you should see the yield the interest yield continue to increase even through some of those seasonal trends that you see in the 3Q into the 4Q.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

So again, we're not breaking out the PPPC directly, but you will see loan yield increase in both those quarters.

[Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group]

Great. Thank you.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

And we have time for one last question. Our final question comes from Maher Bhatia with Bank of America. Your line is open. Please go ahead.

[Mihir Bhatia, Analyst at Bank of America]

Hi. Thanks for taking my questions. Maybe the first I wanted to ask you is about the Walmart program. Can you just talk a little bit about what's different this time, how OnePay's involvement changes things? Any metrics or guideposts you can discuss that can help investors understand how that program will ramp? Thank you.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes, sure. So look, I do think this is a different program than what has been historically. And I think that is largely because of One Pay. But also, as I mentioned, this will be one of the most technologically advanced programs that we have in the business. So completely embedded digital experience, the entire process application through servicing is going to be done through the One Pay app.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

From a product standpoint, we're going have both the general purpose card with World Utility. We'll have a private label card that's really exclusive for Walmart purchases. We'll have a strong valve prop. I think the deal structure from our perspective has a strong financial profile. I think we've also got really good alignment with both Walmart and One Pay in terms of what we're trying to achieve here.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

We've got nice commitment from all the parties. So I think we'll have really good placement across the digital properties to drive apps and new accounts. So I'm very excited about it. And there's no question that this should be a top five program just given Walmart's size and scale.

[Mihir Bhatia, Analyst at Bank of America]

Then like the last thing I guess.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

The value proposition will be significantly stronger, number one. Number two, the loss content of the portfolio will be significantly less than the 10% we ran last time, which I think will drive good behavior, we hope inside the program. Yes, that's the one benefit of coming with the de novo book versus inheriting a back book.

[Mihir Bhatia, Analyst at Bank of America]

Got it. That's helpful, especially the point on losses. I think my final question, maybe just to put a ribbon on the call a little bit, has loan growth troughed, right? I mean, you highlighted a few quite a few levers that you have to pull. I understand macro is a bit of a wildcard, but are you willing to say loan growth has troughed here?

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Oh, has troughed? It's troughed, sorry.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Yes. I mean, the way to think about it here is if we're 2% negative, we're trying to say get to flat at the end of the year, you should see loan growth in theory increase albeit you're heading into the seasonal holiday nature of it. But again, I think there's probably I think you covered a number of times, there's probably more green shoots and positive data points as we step into the back half of the year that we're going to continue to evaluate in the next year as we move forward.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Yes. I mean, not to go back through the list of things that are in the pipeline, but you look at new program launches, new product launches, you look at the opportunities we have to open up around credit, where we see strong risk adjusted returns, that all gives us some confidence that a lot of things are within our control. It'll take a little bit of time, but as we look into 2026, we think we get back to seeing some pretty good growth in the portfolio.

[Mihir Bhatia, Analyst at Bank of America]

Great. Thank you for taking my questions.

[Brian Wenzel, EVP & CFO at Synchrony Financial]

Great. Thanks, Meyer.

[Brian Doubles, President, CEO & Director at Synchrony Financial]

Thanks, Meyer.

[Kathryn Miller, SVP & Director - IR at Synchrony Financial]

This concludes Synchrony's earnings conference call. You may disconnect your line at this time and have a wonderful day. Thank you.

Participants

Executives

• Kathryn Miller, SVP & Director - IR
• Brian Doubles, President, CEO & Director
• Brian Wenzel, EVP & CFO

Analysts

• Ryan Nash, MD - Regional Banks & Consumer Finance at Goldman Sachs
• Terry Ma, Senior Equity Research Analyst at Barclays
• Sanjay Sakhrani, Managing Director at Keefe, Bruyette & Woods (KBW)
• Moshe Orenbuch, MD & Senior Analyst at TD Cowen
• Richard Shane, Analyst at JP Morgan
• John Hecht, Managing Director at Jefferies
• Donald Fandetti, Managing Director at Wells Fargo
• Jeffrey Adelson, Executive Director at Morgan Stanley
• Erika Najarian, MD & Equity Research Analyst - Large-Cap Banks & Consumer Finance at UBS Group
• Mihir Bhatia, Analyst at Bank of America