Freshworks (NASDAQ:FRSH), Inc. is a global provider of cloud-based customer engagement software designed to help businesses streamline customer support, sales, marketing, and IT service operations. The company’s integrated suite of solutions enables organizations of all sizes to deliver seamless experiences across multiple channels, including email, chat, phone, and social media. Freshworks’ platform is built on modern, user-friendly interfaces and offers native automation, AI-powered insights, and analytics to improve efficiency and customer satisfaction.
The company’s flagship product, Freshdesk, serves as a helpdesk solution for customer support teams, while Freshservice addresses IT service management needs. Additional offerings include Freshsales for customer relationship management, Freshchat for live chat and conversational marketing, Freshmarketer for marketing automation, and Freshteam for human resources management. These applications are designed to integrate seamlessly, allowing organizations to scale their operations and maintain a unified view of customer interactions and internal workflows.
Founded in 2010 in Chennai, India by CEO Girish Mathrubootham and co-founder Mohit Tandon, Freshworks established its headquarters in San Mateo, California, as it expanded internationally. The company maintains a broad global presence, with offices across North America, Europe, Asia-Pacific and Latin America. Freshworks has built a diverse customer base spanning small and medium-sized businesses to large enterprises in industries such as technology, financial services, healthcare and retail.
In September 2021, Freshworks completed its initial public offering on the NASDAQ under the ticker symbol FRSH. Under the leadership of Girish Mathrubootham, the company continues to invest in research and development to enhance its AI capabilities and expand its product ecosystem. Freshworks remains committed to delivering scalable, intuitive software that empowers organizations to build stronger customer relationships and optimize their internal processes.
