Sangoma Technologies Q2 2026 Earnings Report

Sangoma Technologies EPS Results

• Actual EPS: -$0.06
• Consensus EPS: $0.06
• Beat/Miss: Missed by -$0.12
• One Year Ago EPS: N/A

Sangoma Technologies Revenue Results

• Actual Revenue: $51.50 million
• Expected Revenue: $51.17 million
• Beat/Miss: Beat by +$330.00 thousand
• YoY Revenue Growth: N/A

Sangoma Technologies Announcement Details

• Quarter: Q2 2026
• Date: 2/4/2026
• Time: After Market Closes
• Conference Call Date: Wednesday, February 4, 2026
• Conference Call Time: 5:30PM ET

Sangoma Technologies (NASDAQ:SANG) (NASDAQ: SANG) provides business communications software, cloud services, hardware and related connectivity solutions. Its offerings are designed to help organizations manage voice, video, messaging, collaboration and customer interactions through integrated communications platforms.

The company’s products and services include unified communications as a service, contact center solutions, business phone systems, SIP trunking, video conferencing, communications platform as a service, SD-WAN and managed network services. Sangoma also offers communications hardware, including IP phones, gateways and other equipment, along with software such as the open-source FreePBX platform.

Sangoma serves small and midsized businesses, enterprises and communications service providers through direct sales and channel partners. The company has expanded its portfolio through acquisitions, including Digium in 2018 and Star2Star Communications in 2021. Sangoma is led by President and Chief Executive Officer Charles Salameh and serves customers primarily across North America and other international markets.

Sangoma Technologies Q2 2026 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Q2 results met guidance — revenue was $51.5M (+1.2% sequential), adjusted EBITDA $8.3M (16%), cash conversion >120% and free cash flow was $8.0M ($0.24/share); management tightened FY26 guidance to $205–208M revenue and 17%–18% adjusted EBITDA margin.
• Positive Sentiment: Strong bookings and MRR momentum — MRR bookings rose 67% QoQ and 60% YoY, several large mid‑market and wholesale deals closed (including a >$150K MRR, 350+ location retail win), and Q3 starting backlog is up ~125%, giving visibility into H2 revenue.
• Positive Sentiment: Improving cash & capital allocation — the company repurchased ~196K shares in Q2 (700K+ shares retired total), generated strong free cash flow, and reduced debt to $37.6M (from $60.4M YoY), while retaining flexibility for selective M&A.
• Negative Sentiment: Like‑for‑like revenue weakness and potential rollout volatility — excluding the $6.4M VoIP Supply divestiture, revenue was ~2% lower YoY, and management warned that as larger bundled deals become more common there may be quarterly revenue timing/volatility while deployments complete.

Presentation

[Operator]

Thank you for standing by. This is the conference operator. Welcome to Sangoma's second quarter fiscal 2026 conference call. As a reminder, all participants are in listen-only mode, and the conference is being recorded. After the presentation, there will be an opportunity to ask questions. To join the question queue, you may press star, then one on your telephone keypad. Should you need assistance during the conference call, you may reach an operator by pressing star, then zero. I would now like to turn the conference over to Samantha Reburn, Chief Legal Officer. Please go ahead, Ms. Reburn.

[Samantha Reburn, Chief Legal Officer at Sangoma Technologies]

Thank you, operator. Hello, everyone, and welcome to Sangoma's second quarter of fiscal year 2026 investor call. We are recording the call, and we will make it available on our website for anyone who's unable to join us live. I'm here today with Charles Salameh, Sangoma's Chief Executive Officer, Jeremy Wubs, Chief Operating Officer, and Larry Stock, Chief Financial Officer. Charles will provide a high-level overview of the quarter. Jeremy and Larry will then take you through the operating results for the second quarter of fiscal year 2026, which ended on December 31, 2025. Following their presentation, we will open the floor for Q&A with analysts. We will discuss the press release that was distributed earlier today, together with the company's financial statements and MD&A, which are available on SEDAR+, EDGAR, and our website.

[Samantha Reburn, Chief Legal Officer at Sangoma Technologies]

As a reminder, Sangoma reports under International Financial Reporting Standards, IFRS, and during the call, we may refer to terms such as adjusted EBITDA and free cash flow, which are non-IFRS measures that are defined in our MD&A. Before we start, I'd like to remind you that the statements made during the course of this call that are not purely historical are forward-looking statements regarding the company or management's intentions, estimates, plans, expectations, and strategies for the future. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results may differ materially from those projected in the forward-looking statements.

[Samantha Reburn, Chief Legal Officer at Sangoma Technologies]

Important factors that could cause actual results to differ materially from those in the forward-looking statements are discussed in the accompanying MD&A, unaudited, condensed, consolidated interim financial statements, our annual information form, and the company's annual audited financial statements posted on SEDAR+, EDGAR, and our website. With that, I'll hand the call over to Charles.

[Charles Salameh, CEO at Sangoma Technologies]

Good afternoon, everyone, and thanks for joining us. I'm pleased to report that fiscal Q2 tracked right to plan, including one of our strongest booking quarters in recent history. This is a clear indication that our go-to-market strategy is gaining traction, and that the investments we've made in positioning Sangoma for growth are starting to show tangible results. As we outlined last quarter, Q2 would show sequential revenue growth, and we delivered on that expectation. Revenue for the quarter was $51.5 million, up 1.2% sequentially, and importantly, service revenue grew 1%. This is an important signal as it reflects the early impact of improving bookings momentum, beginning to translate into recurring revenue growth.

[Charles Salameh, CEO at Sangoma Technologies]

We delivered $8.3 million in adjusted EBITDA, with 16% margins, and conversion of adjusted EBITDA to operating cash flow was very strong at more than 120%. This continues to reinforce quality, consistency, and discipline of our earnings model, and as a result, free cash flow improved sequentially to $8 million, or $0.24 per fully diluted share. Now, building on the KPIs we introduced last quarter, we're starting to see sustained progress in our mid-market strategy. Pipeline conversions remain solid, our bookings profile continues to improve, and we're seeing growing traction across our verticals and our wholesale motions. Collectively, these trends highlight the increasing effectiveness of our platform approach and our ability to execute at larger scales. With regard to pipeline, our pipeline remains steady in Q2, reflecting a healthy balance between new opportunity creation and deal conversion.

[Charles Salameh, CEO at Sangoma Technologies]

Importantly, we're continuing to see improvements in our close rates, which reinforces both the quality of the pipeline and the effectiveness of our go-to-market execution. On bookings, MRR bookings grew significantly, up 67% sequentially and 60% year-over-year. As we increasingly engage with these larger, more complex mid-market opportunities, we expect some quarterly volatility, but with a higher long-term value and stronger recurring revenue. This is exactly the type of shift we want to see as we scale this business. On churn, also very proud of this, we also saw sequential improvement in that churn rate. Retention remains excellent, with blended churn holding just under 1%. This reflects the stability of our recurring revenue base and the progress we've made in our customer experience, service delivery, and platform stability.

[Charles Salameh, CEO at Sangoma Technologies]

Now, as we continue to execute on our FY 2026 priorities, we are seeing momentum across all the business. Our essential communications platform, combined with more focused solution bundles, deeper vertical alignment, and a strengthening partner ecosystem, is enabling us to compete more effectively for larger, multi-site, and more strategic mid-market opportunities. And more broadly, this reflects a shift in how customers are buying, and we're seeing that dynamic increasingly show up in the structure and the quality of opportunities we're pursuing. The progress we are seeing is not isolated to individual wins, but is visible in the overall size of the opportunities, the quality of those bookings, and the breadth of the customer segments engaging with us on our platform. With our leadership team, our operating systems, our partner programs now firmly in place, we are investing to scale our go-to-market engine.

[Charles Salameh, CEO at Sangoma Technologies]

As outlined last quarter, we committed approximately $2 million in incremental SG&A to accelerate pipeline development, customer acquisitions, and execute on partner enablement. In Q2, we began deploying these investments in a measured way, focused on building momentum while maintaining strong financial discipline. Our approach to capital allocation remains balanced and pragmatic. We continue to reduce debts and return value to our shareholders through our normal course issuer bid. At the same time, we maintain the flexibility to pursue strategic and selective accretive M&A aligned with our strategy, should that right opportunity show up. Now, before I hand it over to Jeremy, I want to take a moment just to step back and frame how we see the next phase of our business. What we are seeing in the market today, particularly in the mid-market, continues to reinforce the direction we've been intentionally pursuing over the past several years.

[Charles Salameh, CEO at Sangoma Technologies]

Customer expectations are evolving towards fewer vendors, more integrated solutions, and partners that can deliver dependable service in industry-specific contexts. In this environment, scale becomes a strategic priority, not as an objective on its own, but because it supports stronger economics, consistent execution, and deeper long-term customer relationships. The key point here is that our ability to pursue scale is now an enabler for Sangoma rather than a constraint. The foundational work we completed has positioned Sangoma extremely well. We have the balance sheet, the operating discipline, platform breadth, and the partner ecosystem required to grow organically, while also being able to pursue opportunities that expand our scale and momentum as industry dynamics continue to evolve. As a result, we have real flexibility in how we move forward.

[Charles Salameh, CEO at Sangoma Technologies]

That includes continuing to execute organically, selectively expanding the platform where it makes sense, and maintaining the ability to evaluate broader opportunities as the market continues to mature. Any path we pursue will be grounded in discipline and clear focus on long-term value creation, as we have been doing for the past two years. Importantly, we've already seen the impact of the foundation show up in the fundamentals, stronger bookings, growing recurring revenue base, improving churn, and consistent cash generation. I want to thank this entire Sangoma team for their continued focus and execution, as well as the key stakeholders who have been with us during this entire transformation. The progress we're seeing is the direct result of the work being done across the whole company, and it's what positions us well for the next phase of our growth.

[Charles Salameh, CEO at Sangoma Technologies]

Jeremy is now going to walk you through how the momentum is translating into our go-to-market execution and our booking performance. Over to you, Jeremy.

[Jeremy Wubs, COO at Sangoma Technologies]

Thanks, Charles. I am pleased to provide an update on our go-to-market progress. Building on the bookings momentum Charles highlighted, what I want to emphasize today is how those wins are being driven and why we're confident in the trajectory of our go-to-market engine. As mentioned, our pipeline remains healthy, and we continue to convert a balanced mix of volumetric business and larger strategic mid-market opportunities. During the second quarter, we closed 7.5 of the $14.8 million in new large strategic deal TCV identified last quarter, bringing our total large strategic TCV bookings to $10.8 million for the first half of fiscal 2026. Equally important, we backfilled the pipeline as we moved into the second half. These bookings further validate our strategy as an essential communications provider and our ability to move upmarket.

[Jeremy Wubs, COO at Sangoma Technologies]

Several of these large wins also include upfront product or NRR components and will contribute to a slightly higher product mix in Q3. In prior quarters, I referenced a number of our go-to-market strategies targeting service providers, MSPs, vertical solution providers, and wholesale opportunities. Regarding the wholesale opportunities, last quarter, I talked about a select win of over 20K MRR and a comparable deal in our pipeline for a large healthcare organization of 12K MRR. I'm very pleased to confirm that this opportunity, which supports two large hospitals and nine urgent care facilities, is now a closed win. We also closed a large multi-location retail customer worth 18K MRR that previously had three separate vendors for voice, access, and managed services.

[Jeremy Wubs, COO at Sangoma Technologies]

This client was looking for a single provider and valued the bundled solution from Sangoma to standardize the technology stack across all locations and ensure scalability, repeatability, and simplified support. Our most substantial service win this quarter was a greater than $150K MRR deal with a large distributed retail customer with 350+ locations and a fragmented and disparate business communications environment. This customer was also looking for a single provider to, once again, ensure scalability, repeatability, and simplified support. Beyond these large and strategic MRR wins, our hardware products, such as our prem UC products, phones, and gateways, continue to contribute to our product revenue as they move through distribution. I'm very pleased that this channel continues to show strength, with revenue up 4% over the same quarter last year.

[Jeremy Wubs, COO at Sangoma Technologies]

We are also seeing strong momentum with our carrier voice and trunking solutions. During the quarter, we announced a contract with Commio, who selected our wholesale SIP trunking solution to support their nationwide cloud voice and messaging footprint. They are one of many new customers that are leveraging our trunking infrastructure, which is up over 10% from the same quarter last year. I'm encouraged by the progress of our go-to-market. We have a disciplined and focused team driving a growing pipeline of volumetric business alongside larger strategic opportunities. These larger deals are being closed, and we will see the revenue impact in later quarters, providing solid visibility towards our growth. I want to extend my thanks and appreciation to the entire Sangoma team. It's truly a team effort for their continued execution and focus on driving sustainable, profitable growth. I'll end here and pass things over to Larry.

[Jeremy Wubs, COO at Sangoma Technologies]

Thank you.

[Larry Stock, CFO at Sangoma Technologies]

Thank you, Jeremy, and welcome everyone. We appreciate you joining us for today's call. Fiscal Q2 landed exactly where we expected, reflecting continued execution across the business. As a result of the bookings momentum in Q2, our starting backlog for Q3 is up approximately 125% compared to the start of Q2. This provides strong visibility into the second half of the year and reinforces the improving consistency of our operating performance. In the second quarter, we generated $10.1 million in net cash from operating activities, representing a 122% conversion rate from adjusted EBITDA. This reflects positive working capital movements as trade receivables return to historical levels following the timing impact we discussed last quarter related to our ERP implementation.

[Larry Stock, CFO at Sangoma Technologies]

Year-to-date, our conversion of adjusted EBITDA to net cash from operations was 91%, which is right in line with our expectations for the fiscal year. Free cash flow for the second quarter was $8 million, or $0.24 per diluted share. Given our strong free cash flow yield relative to the share price, we continue to take advantage of our normal course issuer bid. During the second quarter, we repurchased approximately 196,000 shares. Since launching the program last April, we have retired more than 700,000 shares, or 2.1% of shares outstanding. This reflects both our capital discipline and our confidence in the long-term value of the business. We also continued to reduce debt, retiring an additional $5.2 million in debt during the second quarter.

[Larry Stock, CFO at Sangoma Technologies]

We ended Q2 at $37.6 million of total debt, compared to $60.4 million in Q2 of last year. This ongoing deleveraging remains an important part of our capital allocation strategy, and as our credit profile improves, it further enhances our flexibility as we think about the next phase of the business. Quarter-end cash was $17.1 million, up 27% from June 30. Looking ahead to the remainder of fiscal 2026 and into fiscal 2027, our capital priorities remain unchanged. Leveraging strong cash generation to support organic growth and profitability, continue reducing debt to provide greater strategic flexibility, return capital to shareholders where appropriate, including through the NCIB, and evaluate disciplined, strategically aligned M&A opportunities. This balanced approach positions us to drive durable long-term value creation. Now turning to the P&L.

[Larry Stock, CFO at Sangoma Technologies]

Total revenue for the second quarter was $51.5 million, representing sequential growth of 1.2% from Q1, as we had indicated last quarter. Excluding $6.4 million of revenue from VoIP Supply, which was strategically sold to exit low-margin, non-recurring resale activity, revenue was 2% lower year-over-year on a like-for-like basis. As Charles noted, services, which represents 92% of total revenue, grew 1% sequentially, driven by higher cloud services revenue. Gross profit was $38.2 million in the second quarter, and gross margin improved to 74%, compared to 72% in the first quarter and 68% in the prior year period, reflecting a more favorable revenue mix and continued strength in recurring services. Adjusted EBITDA for the second quarter was $8.3 million, or 16% of revenue, consistent with Q1.

[Larry Stock, CFO at Sangoma Technologies]

We also had higher commissions tied to several large contracts booked in Q2, a healthy sign of commercial productivity. We expect adjusted EBITDA margins to improve in the second half of fiscal 2026 as revenue builds and we benefit from operating leverage. With the first two quarters coming in largely as expected and a solid backlog, we are tightening our guidance for fiscal 2026. We now expect revenue of $205 million-$208 million, adjusted EBITDA margin in the range of 17%-18%. Achieving this outlook assumes other sequential revenue increase in Q3, and we anticipate returning to year-over-year organic growth once we adjust for the divestiture of VoIP Supply. We look forward to building on these foundations as we move through the back half of the year and into fiscal 2027.

[Larry Stock, CFO at Sangoma Technologies]

Before we open the line for questions, I want to thank the broader Sangoma team. Your focus, commitment, and execution continue to drive the progress we're seeing across the entire business. We're now ready to open the call for questions. Operator?

[Operator]

Certainly. We'll now begin the question-and-answer session for analysts. To join the question queue, you may press star, then one on your telephone keypad. You'll hear a tone acknowledging your request. If you're using a speakerphone, please pick up your handset before pressing any keys. To withdraw your question, please press star, then two. Our first question is from Robert Young with Canaccord Genuity. Please go ahead.

[Robert Young, Managing Director and Head of Research at Canaccord Genuity]

Oh, great. The 67% quarter-over-quarter growth in MRR bookings, I'd like to dig into that a bit. What are the key drivers there? I mean, you mentioned a lot in the prepared remarks, timing of larger deals, higher close rates, I guess the go-to-market biting where you want it to. I mean, if you could just dig into that a little more, because that's a big number. What are the key drivers?

[Jeremy Wubs, COO at Sangoma Technologies]

Yeah, I mean, the key drivers, Rob, is really, really tied to some of those larger strategic deals. You know, we've got a really, kind of healthy, you know, new partner program in place, and we're seeing, you know, some of those bigger strategic partners, you know, working closely with us to, you know, find larger logos. So some of those logos that, you know, kind of I mentioned just a few minutes ago, some of those larger deals are what grew both our pipeline and, and really our bookings quarter-over-quarter.

[Charles Salameh, CEO at Sangoma Technologies]

Those are deals, those are deals, Rob. How's it going, by the way, pal? Those were deals, those were deals that we, you know, we started developing, you know, early in Q3 of last year, in Q4, and they're just now coming into fruition as I was talking about, that the pipeline was building with these larger transactions, these multi-site locations, and they started landing in Q1 and Q2, and we will see that continued trend going forward and hopefully growing.

[Robert Young, Managing Director and Head of Research at Canaccord Genuity]

And that's my second question, is just the trend. I mean, that 67% growth quarter-over-quarter, but 60% year-over-year, is that the sort of growth in bookings that you anticipate, or is there seasonality? Like, is the pipeline still shifting towards large bundled deals that can continue to support that type of bookings growth? Or, you know, it's just a special quarter for that.

[Charles Salameh, CEO at Sangoma Technologies]

No. Well, certainly, we're—as I've said before, right, we've kind of gone from the transformational phase, which was sort of ending in June, into this sort of growth phase. And the booking pipeline will continue to grow as the deals continue to grow. We built the company, as I've been saying for two years, to integrate multiple components of essential communications to serve the rising, more sophisticated mid-market. And the premise behind that was that this mid-market industry vertical was gonna be looking for single vendors, lower TCO, top-quality service to handle their essential communications. That's what we built. That's where now these last two quarters are beginning to show. We never had these size deals before, right? This is now a new area of business, as we take the company.

[Charles Salameh, CEO at Sangoma Technologies]

So this quarter and particularly in this first half, the bookings growth numbers are gonna be big because we really didn't have it before. We had smaller deals, component selling in the past. So I think you're beginning to see the proof points of the strategy of integration and the idea of our ability to put larger deals together of components of voice, data, video, security, and hardware, prove itself out now because we've closed five fairly significant deals, and we see more of them in the pipeline, going forward in the company. That is where this company is focused. That is our growth strategy, and now we have real proof points that validate the thesis, that, you know, customers are gonna be buying this way.

[Robert Young, Managing Director and Head of Research at Canaccord Genuity]

Okay, and last question for me would just be on the wholesale activity. I think you had two this quarter, the CLEC you had talked about before, and so that's a relatively new channel, as I understand it. Maybe if you could just go into the opportunity in wholesale and white label a little more deeply and whether that's something that can significantly, you know, expand the TAM, grow the, you know, be a supporter of accelerated growth, maybe, and then I'll pass the line.

[Charles Salameh, CEO at Sangoma Technologies]

I'm gonna start with a real quick update on that. So the wholesale channel really is really about these large ecosystem partners, whether it's a carrier, a CLEC, or even private healthcare, you know, where you have multiple big hospitals that combine together with a an ecosystem of special care centers scattered all over the United States. These infrastructures, these ecosystems, are now being realized through our wholesale channel to be monetized, where the hospital themselves, for example, might say, "Hey, we wanna have a standard offering for all the special care facilities that are attached to our ecosystem. We want a wholesale price from you for a bundle for special care center one, two, or three, depending on their size, and we wanna make money off of that." Carrier is the same way, right?

[Charles Salameh, CEO at Sangoma Technologies]

They're buying our packages, they're wholesaling into their ecosystem of residential customers, small businesses they're attached to. So this idea of leveraging our ability to integrate and sell to the retail channel is now being used for the wholesale channel, who can then use the lower retail, or sorry, wholesale pricing to monetize their ecosystem. Want to add to that, Jeremy?

[Jeremy Wubs, COO at Sangoma Technologies]

Yeah, I'd just add, you know, Rob. There's, you know, there are two big players that were in the industry selling soft switches, right, as well, right? So, I mean, Microsoft and Metaswitch and kind of where all that went, and then, you know-

[Charles Salameh, CEO at Sangoma Technologies]

Cisco BroadSoft.

[Jeremy Wubs, COO at Sangoma Technologies]

Cisco BroadSoft. So, you know, there's customers that have been on those platforms. They're getting pushed to kind of new business models that don't have the same type of margin that they used to, and we've got a really great platform, you know, with our wholesale offering. So we're inserting ourselves into that transformation opportunity. And, you know, you know, the two examples I gave are examples of that. Customers that had soft switches, they're looking for something competitive, you know, that still held the kind of margin profile they had in the past, and so they're moving with us as, you know, as part of that transformation plan.

[Robert Young, Managing Director and Head of Research at Canaccord Genuity]

All right. That's it for me. Thanks a lot for taking the questions.

[Charles Salameh, CEO at Sangoma Technologies]

Okay, Rob. Thank you.

[Operator]

The next question is from Gavin Fairweather with ATB Cormark. Please go ahead.

[Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark]

Oh, hey, good afternoon.

[Charles Salameh, CEO at Sangoma Technologies]

Hi, Gavin.

[Jeremy Wubs, COO at Sangoma Technologies]

Hey, Gavin.

[Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark]

Maybe just to start out on the bundling. Nice to hear some more examples of, you know, bundled wins. Curious, you know, how many of your kind of newer prospects are you seeing that are interested in a bundled solution? How are you thinking about, you know, that opportunity in the base? I mean, presumably, a lot of the base would still be kind of component selling. Is there a way for you to move in there and really kind of drive greater upsell momentum?

[Jeremy Wubs, COO at Sangoma Technologies]

Yeah, that's a great question. I'd say there's three things, Gavin, to think about. One, you know, we highlighted a few of these larger strategic deals that were kind of that full stack opportunity. Like, we're seeing momentum and success for those, and we're bullish on more of that showing up, certainly in our pipeline, you know, over the coming quarters. Second is kind of new customers and, you know, we've reorganized our go-to-market to really focus on that, you know, integrated proposition, full bundle sale, so that, you know, our partners are able to go out and kind of sell that full stack solution versus point solution. So those two, you know, kind of well in motion, part of our plan.

[Jeremy Wubs, COO at Sangoma Technologies]

And then the third component, and kind of what you're highlighting, is we do have a lot of customers that are single-threaded with one single offer. We have a team very specifically that's actually using some new AI tools to, you know, examine, you know, analytically that base. You know, use data models to look at where within those existing customers and partners, there are opportunity to cross-sell and upsell. So that's a motion that the team is running now. We do a bit of upsell, I would say today, not as much as I would like, but on a go-forward basis, we expect to see a pretty significant increase in the cross-sell, upsell for two reasons.

[Jeremy Wubs, COO at Sangoma Technologies]

One, like, we've really put a focused team around it, and second of all, we're using some data models and AI tools to help us target those clients.

[Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark]

Paul, and then-

[Charles Salameh, CEO at Sangoma Technologies]

We've also made it easier, Gavin, just to close now, as part of the transformation, we've made it easier through our coding tools to give our partners the opportunity to pick and choose from a menu of different items that they really couldn't do before, and we can present them now on a more concise bill. These two components that you've been hearing me talk a lot about were prerequisites to be able to do this a lot easier. As more and more partners begin to understand that this tool is now there, this kind of an easy button to put pieces together, the bundling proposition becomes way more attractive because it's larger commission for them.

[Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark]

Great. And then just on partner maturity, I know you've narrowed down your network of partners to a bit over 1,000. Yeah. I'm wondering, is the return from the bookings that we're seeing, that the partner network has really kind of hit maturity and is quite effective? Or do you think that there's further kind of partner enablement that you can do to help get to a new level?

[Charles Salameh, CEO at Sangoma Technologies]

I think there's two things. One, there is continued growth within the existing partner ecosystem because we're far more strategic with them, and we've given them tools to allow them to see the breadth of the entire portfolio of Sangoma. Secondly, there is a much more focused effort on new partners because we've narrowed not only our partners, but we're also narrowing our focus, at least for the foreseeable fiscal year, which is, let's go win and dominate in four verticals where we're very strong: healthcare, education, retail, hospitality.

[Charles Salameh, CEO at Sangoma Technologies]

In those environments, we're actually acquiring new partners who specialize in these fields. We're also partnering up with, from a not only a technical point of view, but also from an ecosystem point of view, software vendors who are very much entrenched in these verticals, whether it's Jazzware in hospitality or Quicklert in education, that we've had press releases on. The partner ecosystem will continue to expand, but now with much more precision than we had in the past, where it was just a holistic set of partners who can advocate for us and just sell any one of our solutions. We're much more precise, so you'll see, you'll see deeper entrenchment with our existing narrowed down partner view, and you'll see expansion of the partner ecosystem along the vertical lines that I described.

[Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark]

Maybe just lastly, on churn, I did notice the change in language from, you know, 1% to, you know, just under 1%. I think last quarter, you talked about, you know, some non-ideal customers, you know, churning out that have been on three-year contracts. Now, I'm curious if a lot of that is now flushed through the system, and, or, or do you think that, you know, churn could maybe move lower here in the coming quarters?

[Jeremy Wubs, COO at Sangoma Technologies]

I think we have a little bit of room, Gavin, to improve, I mean, for a couple of reasons. One is, you know, some of the, you know, more challenging accounts have kind of moved through the system. The second is similar to what I mentioned before about kind of data models to cross-sell and upsell. We have some new, you know, AI tools, again, data models to help us kind of target some customers that might have a higher churn propensity. And, you know, we're getting more proactive with those customers to kind of offer more for the same, you know, to, you know, competitively, you know, obviously protect that base and, you know, use it as an opportunity to cross-sell and upsell.

[Charles Salameh, CEO at Sangoma Technologies]

I don't have a problem just telling you, we're putting money into churn reduction. Something we can't control, like macroeconomic issues, things that, you know, businesses shutting down or what have you, we're not seeing that as a major part of our business. But there's also ways we can get proactive with customers, early renewals, things of that nature. And I set a pretty bold target. I want .85. We're at .96. We're gonna be focusing on trying to push churn down as much as we possibly can. And, you know, we've got a lofty goal to try and go after. So it's a very important part of our revenue plan and the way we handle LTV in this company.

[Charles Salameh, CEO at Sangoma Technologies]

Because we're going after larger deals, churn is an important metric, and it's a very important priority for me and, I think, where we're putting our money to invest in this company.

[Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark]

Thanks so much, and congrats on the progress.

[Charles Salameh, CEO at Sangoma Technologies]

Thank you.

[Operator]

The next question is from David Kwan with TD Securities. Please go ahead.

[Charles Salameh, CEO at Sangoma Technologies]

Hey, David.

[David Kwan, Director and Equity Research Analyst at TD Securities]

Hey, guys. Just wanna clarify one quick thing, just on the revenue guidance. It sounds like you still think, or, or are expecting to grow year-over-year, excluding VoIP Supply, starting in Q3 and then continuing to Q4, in addition to growing sequentially?

[Larry Stock, CFO at Sangoma Technologies]

That's correct.

[David Kwan, Director and Equity Research Analyst at TD Securities]

Okay, perfect. Thanks, Larry. And, as it relates to the product revenue, I think there was talk about expecting some higher hardware product sales in Q3. So should we assume that the gross margins probably are coming down a bit sequentially because of that, just due to revenue mix?

[Larry Stock, CFO at Sangoma Technologies]

No, I don't think so. We're expecting our margins to be stable as we get into Q3 and into Q4. Even if we did have some changes in the mix, I'd expect those to stay stable.

[Jeremy Wubs, COO at Sangoma Technologies]

I think that the product mix, you know, is coming, just coming from some of those larger strategic deals, and there's a bit of NRR upfront associated with them. So it's... I just expect a little, little bit of a shift, but again, it's, it's really tied to the NRR associated with the MRR business.

[Charles Salameh, CEO at Sangoma Technologies]

That's right.

[David Kwan, Director and Equity Research Analyst at TD Securities]

Right. Perfect. Thanks, thanks for the color. And then as it relates to the growth investments, I know you—I think, Larry, you talked. Or not Larry, Charles, I think you said in your commentary—just about the $2 million I think that you guys were talking about last quarter as it relates to the investments kind of go-to-market. And I think it was talking about over the next few quarters, we saw a notable pickup in sales and marketing, which I would expect it, but also on the G&A side.

[David Kwan, Director and Equity Research Analyst at TD Securities]

I was wondering if you could talk about, A, you know, what some of that spend or what that spend went into, and B, did you maybe expedite that spend level, given the uptick we saw this quarter on the OpEx side, and is Q2 kind of the new baseline for that we should be basing our forecast off of?

[Charles Salameh, CEO at Sangoma Technologies]

Yeah. So it's a combination of things, actually, David. So we did have some increased commissions in the quarter for some of the new bookings that we had because we set the timing. We also had also in timing some tax-related items that hit G&A this quarter. Nothing unusual, and that'll fluctuate a little bit as we move forward, but not by much. I would expect that we're, you know, we're in line with where we've been and that trend will continue for both G&A and sales and marketing in light of the investments that we've made. I think we'll be right in line with that.

[David Kwan, Director and Equity Research Analyst at TD Securities]

Okay, great. Just one last question. You know, curious what you're seeing in the M&A market. Obviously, we've seen some pretty significant, you know, downdrafts here on the software market in particular. So curious to see what you're seeing from an M&A perspective as you look at maybe adding some tuck-in acquisitions.

[Charles Salameh, CEO at Sangoma Technologies]

Well, when we started this journey two years ago, you heard me say this, David, a number of times, that the whole idea was set the company up for optionality on what we perceive to be a market that will be under pressure because of some of the extraneous factors, some of them technically related, around AI, some of them commoditization, because there are a lot of players in the industry. I think it's an opportune time. We're seeing a lot of opportunities in the marketplace, both small scale and larger scale. We're seeing valuations come down. We're seeing our valuation kind of begin to be a little bit more level set with, I think, where the market was two years ago, which gives us even greater opportunity, because our balance sheet position.

[Charles Salameh, CEO at Sangoma Technologies]

And we're seeing it across the spectrum, companies of all sizes and scales and of all dimensions that really add value to our platform, whether it's vertically oriented software companies, MSPs, which have really kind of come down in valuation, hardware companies, but we're not really interested in those, but security players, and even distribution scale companies of our ilk, right? In the communication space, in the call center space. These are all areas where would be valuable to the platform, given the platform that I integrated and have come down in valuation that we can take advantage of, as I said in my comments, of leveraging scale as a strategic option for the company, because the balance sheet is now at a point where it enables us to do so.

[Charles Salameh, CEO at Sangoma Technologies]

So, I think it's an opportune time the market is providing. I think I've said this before, I even said to my board today, I've seen this movie three or four times in my career, where the industry offers opportunities, and those who have strong balance sheets and good financial discipline can take advantage of the discontinuities that are occurring in the industry, and the M&A world is providing that opportunity, as we speak. So, you know, we're seeing it across the spectrum. And as I said, I think the, you know, the last couple of days of what you've seen in the market, I think will continue to put pressure on the software industry and, you know, we could take advantage of that.

[David Kwan, Director and Equity Research Analyst at TD Securities]

That's great. Thanks for the color. That's it for me.

[Charles Salameh, CEO at Sangoma Technologies]

Yep. Thank you, David.

[Operator]

The next question is from Suthan Sukumar with Stifel Canada. Please go ahead.

[Charles Salameh, CEO at Sangoma Technologies]

Hi, Su.

[Suthan Sukumar, Managing Director at Stifel Canada]

Good evening, gents. Congrats on the quarter. So my first question I wanted to talk about the partner ecosystem. It sounds like the you know post all the changes and investments you guys made, the partner channel sounds like it's humming quite nicely here. Can you talk a little bit about the level of partner engagement and contribution to bookings growth versus your direct sales organization this quarter? What are some of the metrics you look at to measure performance here on an ongoing basis?

[Jeremy Wubs, COO at Sangoma Technologies]

Yeah. Thanks, Su. I mean, a couple of things. I mean, the bulk of our revenue outside some of the sort of, you know, carrier trunking and other things we do are partner-driven, right? So when you hear me talk about the, you know, the bookings increase, you know, the large TCV deals that we've signed, those have all come through partners, right? You know, really the combination of new, more strategic partners. Some of them are oriented around the verticals that Charles mentioned earlier. And then, you know, other just new partners, right? That are, you know, enticed by the bundles that we have and, you know, kind of getting out in front of their customers with that integrated value proposition.

[Jeremy Wubs, COO at Sangoma Technologies]

But I would say our, you know, our partner program from a metrics perspective, it's certainly about, you know, are we signing up the kind of new partners? How quickly are those partners quoting? How quickly are those partners getting to win? So we sort of track the, call it, the life cycle of a partner, say they're the right strategic fit, they're, you know, you know, able to represent our value proposition well to customers, and, you know, they're quoting and closing business for us. So we keep a pretty close and kind of intimate eye on our partnerships and wanna make sure we put all the right partner programs and support in place to help them grow, because it helps us grow.

[Suthan Sukumar, Managing Director at Stifel Canada]

Gotcha. That's great. For my second question, I wanna touch on the on-prem component of your current pipeline, how is that piece trending now? How do you think about the conversion of that pipeline over the course of this year? You know, just I'm kind of curious how this is, how this opportunity is tracking to your initial expectations.

[Jeremy Wubs, COO at Sangoma Technologies]

Yeah, we continue to see, you know, our, our Prem UC business, Prem PBX up. You know, it's been up every, you know, year-over-year, every quarter for the last number, last 4, 5 quarters, right? We've, we've got great, great momentum there. We're, we're typically seeing the share come from, you know, from both, Avaya and Mitel. Those are the, the places we've been hunting. Like, we're a little more oriented, which is probably not surprising around small, small, medium business, and, you know, that's kind of where our product sits. It drives both, you know, our, our prem solution as well as some of our phones. So it's, it's continue to have, have strong momentum for us. There is absolute market for, you know, prem, prem solutions out there.

[Jeremy Wubs, COO at Sangoma Technologies]

Certain customers, you know, profiles, sometimes in government, education, other that, you know, want that solution and, you know, we continue to see momentum there. So we're pretty bullish on continuing to take share and grow in that space.

[Suthan Sukumar, Managing Director at Stifel Canada]

Okay. Okay, great. Just, just one last question for me. Just on the, this overall booking strength, this, this quarter and, and kind of heading into Q3. How do you guys think about that conversion of bookings to revenues over the course of the year? I mean, you know, to me, it sounds like these are some significantly larger projects than you've, you've dealt with in the past, so it feels like there's more moving pieces than you, than you might be used to, but just kind of curious what you're assuming here.

[Charles Salameh, CEO at Sangoma Technologies]

I mean, these types of deals do take time to roll out, like the one Jeremy mentioned that we won this quarter. It's 300+ locations. There's a deployment of equipment at every location. There's an installing partner that's got to be on site, and, you know, you work as fast as you can with the client in combination with them to coordinate, dispatch, and install, and testing, and so forth. And so we've got a pretty good machine running now. Joel Kappes, who runs our provisioning team, we've got a, you know, very disciplined, well-trained project management organization that understands how to, you know, thoughtfully, and efficiently execute on these to roll out and convert revenue drops in the quarters as fast as possible.

[Charles Salameh, CEO at Sangoma Technologies]

Not only for our sake, obviously, because we want the revenue as quickly as possible, but customers want to move that fast. Once they get their understanding of the value prop, that this is gonna standardize their network stack and lower their TCO, they wanna move fast, too. So you've got a motivated customer, you've got a motivated company, and, you know, Jeremy and the team have done an excellent job of building the infrastructure, the process of the systems, the tooling, the competencies, the structure of the team to be able to execute on... So both of us have had lots of experience doing this in our career, executing on these larger transactions. So it's not any more complicated-

[Suthan Sukumar, Managing Director at Stifel Canada]

Mm-hmm

[Charles Salameh, CEO at Sangoma Technologies]

... unless, unless you do. It's complicated if you didn't do the hard work of what we did in the last two years, which was transform the company and get it set up to do just this type of work.

[Suthan Sukumar, Managing Director at Stifel Canada]

Okay, great.

[Charles Salameh, CEO at Sangoma Technologies]

But we see just to answer you more, we see revenue dropping pretty consistently from quarters of deals that are done in the previous quarters, right? So there'll be a natural wave that keeps building, wave upon wave. As bookings go up-

[Suthan Sukumar, Managing Director at Stifel Canada]

Mm-hmm

[Charles Salameh, CEO at Sangoma Technologies]

... that revenue will continue to drop from deals we may have signed, you know, 2 quarters, 3 quarters ago, will drop into the quarters. And so our, our goal is to try and be much more transparent, so you can see those bookings coming through. You understand the translation to revenue, you understand the provisioning cycle, and then, you know, within 8 months, usually to 10 months or so, depending on the size of the deal, you're going into full throttle for 3-5 years. And when you combine that with a churn rate of below 1% or 0.96%, where we're at now, the LTV becomes very, very compelling, right? So you take the $11 million that Jeremy talked about, at those churn rates, you're gonna assume they churn 3 times.

[Charles Salameh, CEO at Sangoma Technologies]

That's a $30 million TCV, as long as you can keep customer service and all those things up. So that's how we see it.

[Suthan Sukumar, Managing Director at Stifel Canada]

Okay. Awesome. Thank you for that. Thank you for feedback, guys, and it's great to see the progress play out here.

[Charles Salameh, CEO at Sangoma Technologies]

Thanks, buddy.

[Suthan Sukumar, Managing Director at Stifel Canada]

I'll pass the line.

[Charles Salameh, CEO at Sangoma Technologies]

Appreciate it. Yep.

[Operator]

This concludes the question and answer session and today's conference call. You may disconnect your lines. Thank you for participating, and have a pleasant day.

Participants

Executives

• Charles Salameh, CEO
• Jeremy Wubs, COO
• Larry Stock, CFO
• Samantha Reburn, Chief Legal Officer

Analysts

• David Kwan, Director and Equity Research Analyst at TD Securities
• Gavin Fairweather, Managing Director and Co-Head of Research at ATB Cormark
• Robert Young, Managing Director and Head of Research at Canaccord Genuity
• Suthan Sukumar, Managing Director at Stifel Canada