CareCloud Q1 2026 Earnings Report

CareCloud EPS Results

• Actual EPS: $0.05
• Consensus EPS: $0.06
• Beat/Miss: Missed by -$0.01
• One Year Ago EPS: N/A

CareCloud Revenue Results

• Actual Revenue: N/A
• Expected Revenue: $30.51 million
• Beat/Miss: N/A
• YoY Revenue Growth: N/A

CareCloud Announcement Details

• Quarter: Q1 2026
• Date: 5/7/2026
• Time: Before Market Opens
• Conference Call Date: Thursday, May 7, 2026
• Conference Call Time: 8:30AM ET

CareCloud (NASDAQ:CCLD) is a healthcare technology company that provides cloud-based practice management, electronic health record (EHR) and revenue cycle management (RCM) solutions to medical practices and health systems. Its flagship offering, the CareCloud Central platform, combines clinical, financial and administrative workflows into a single, unified system. The platform includes modules for scheduling, billing, coding, patient engagement and telehealth, enabling practices to streamline front- and back-office operations and improve overall practice performance.

Founded in 2009 and headquartered in Miami Beach, Florida, CareCloud serves small to mid-size physician groups and specialty clinics across the United States. The company supports a broad range of specialties, including primary care, cardiology, orthopedics and behavioral health, among others. Over the years it has expanded its geographic reach through strategic partnerships and offshore support centers, while continuing to enhance its cloud-native technology with analytics, interoperability and patient engagement tools designed to meet evolving regulatory and clinical requirements.

CareCloud is led by founder and Chief Executive Officer Albert Santalo, a healthcare technology entrepreneur with extensive experience in digital health and practice automation. Under his leadership, the company has pursued both organic product development and targeted acquisitions to broaden its service offerings. CareCloud’s management team and board include healthcare, technology and finance veterans who drive the company’s mission to deliver scalable, data-driven solutions that help medical practices optimize revenue, reduce administrative burden and improve patient care.

CareCloud Q1 2026 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: CareCloud is reaffirming 2026 guidance with revenue of $128M–$132M, adjusted EBITDA of $29M–$31M and GAAP EPS of $0.20–$0.23, signaling management confidence in the year ahead.
• Positive Sentiment: The company's AI portfolio is commercializing: stratusAI Desk Agent is in full release and reportedly handling approximately 75% of inbound calls for early adopters, with cirrusAI Notes and AI prior-authorization/coding in the pipeline.
• Positive Sentiment: CareCloud closed a new $50 million credit facility ( $40M term / $10M revolver ), established an ATM for optionality, and pre-funded the May 15 redemption of Series B preferred (≈$41.6M), aiming to remove the preferred overhang with no common dilution.
• Negative Sentiment: Near-term GAAP results are pressured by the Medsphere integration and higher intangible amortization—Q1 GAAP net income fell to about $0.9M and free cash flow declined to $2.4M, though adjusted EBITDA and adjusted EPS were roughly flat year-over-year.
• Neutral Sentiment: Management expects margin improvement as Medsphere platforms are modernized to cloud, AI is deployed internally and across products, and cross-sell into hospital customers ramps—these benefits are forward-looking and dependent on successful integration.

Presentation

[Operator]

Good morning, ladies and gentlemen, and welcome to CareCloud, Inc.'s Q1 2026 results conference call. At this time, all lines are in listen-only mode. Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star zero for the operator. This call is being recorded Thursday, May 7th, 2026. I would now like to turn the conference over to Brendan Covello, Legal Counsel. Please go ahead.

[Brendan Covello, Corporate Counsel, Compliance Officer, and VP of Corporate Development at CareCloud]

Good morning, everyone. Welcome to CareCloud's Q1 2026 conference call. On today's call are Mahmud Haq, our Founder and Executive Chairman, Stephen Snyder, our Chief Executive Officer, A. Hadi Chaudhry, our Chief Strategy Officer, and Norman Roth, our Interim Chief Financial Officer and Corporate Controller. Before we begin, I would like to remind you that certain statements made during this call are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21 of the Securities Exchange Act of 1934, as amended. All statements other than the statements of historical fact made during this call are forward-looking statements, including, without limitation, statements regarding our expectations and guidance for future financial and operational performance, expected growth, business outlook, and potential organic growth and acquisition.

[Brendan Covello, Corporate Counsel, Compliance Officer, and VP of Corporate Development at CareCloud]

Forward-looking statements may sometimes be identified with words such as will, may, expect, plan, anticipate, approximately, upcoming, believe, estimate, or similar terminology and a negative of these terms. Forward-looking statements are not promises of or guarantees of future performance and are subject to a variety of risks and uncertainties, many of which are beyond our control, which could cause actual results to differ materially from those contemplated in these forward-looking statements. These statements reflect our opinions only as to the date of this presentation, and we undertake no obligation to revise these forward-looking statements in light of new information or future events. Please refer to our press release and our reports filed with the Securities and Exchange Commission, where you will find a more comprehensive discussion of our performance and factors that could cause actual results to differ materially from these forward-looking statements.

[Brendan Covello, Corporate Counsel, Compliance Officer, and VP of Corporate Development at CareCloud]

For anyone who dialed into the call by telephone, you may want to download our Q1 2026 earnings presentation. Please visit our investor relations site, ir.carecloud.com. Click on News and Events, click IR Calendar. Click on Q1 2026 Results Conference Call, download the earnings presentation. Finally, on today's call, we may refer to certain non-GAAP financial measures. Please refer to today's press release announcing our Q1 2026 results for a reconciliation of these non-GAAP performance measures to our GAAP financial results. With that said, I'll now turn the call over to our CEO, Stephen Snyder. Stephen?

[Stephen Snyder, CEO at CareCloud]

Thanks, Brendan. Good morning, everyone. I'm pleased to report that the Q1 of 2026 marked a strong start to the year for CareCloud. With revenue growth of 13%, the broadest product portfolio in our history, accelerating commercial traction in our AI platform, and a transformational simplification of our capital structure that we executed shortly after quarter's end. We delivered the kind of momentum we expected entering 2026. We are reaffirming our full-year guidance with great confidence. Let me start with our top-line numbers. For the Q1 of 2026, we generated revenue of $31.3 million, up 13% from $27.6 million in Q1 of last year.

[Stephen Snyder, CEO at CareCloud]

On profitability, GAAP operating income was $1 million for the quarter, and GAAP net income was $900,000, as anticipated, both lower than the prior year's quarter, driven primarily by increased amortization of acquired intangible assets and integration costs associated with the Medsphere acquisition. Adjusted EBITDA, adjusted net income, and adjusted EPS were each essentially in line with the prior year, and we generated $2.4 million in free cash flow. These non-GAAP measures are the cleaner read on our underlying operating performance, and they show a business that is holding margin while we absorb a material acquisition. Norm will walk you through this in more detail in a few minutes. Next, I'd like to spend some time on our capital structure because what we executed in April represents the most significant simplification of CareCloud's balance sheet since our IPO.

[Stephen Snyder, CEO at CareCloud]

On April 13th, 2026 we closed a new $50 million credit facility with Citizens Bank and Provident Bank, comprised of a $40 million term loan and a $10 million revolving line, which replaced our previous $10 million Provident Bank facility. In parallel, we also put an at-the-market or an ATM equity facility in place, not as a financing we plan to lean on, but as a flexible just-in-time tool we can deploy on opportunistic terms if and when it makes sense for our shareholders. The day after closing, on April 14th, 2026 our board elected to redeem 100% of our outstanding Series B preferred stock. The redemption is scheduled for May 15th, 2026 and we have already pre-funded approximately $41.6 million of the new credit facility to satisfy it. Let me underline what this means in plain terms.

[Stephen Snyder, CEO at CareCloud]

Together with the conversion of approximately 80% of the Series A preferred stock that we completed in March of last year, the full redemption of our Series B preferred stock effectively removes the preferred equity overhang that has shaped our capital structure for many years. We are exchanging high-cost preferred dividends for lower cost senior debt, dramatically simplifying our story for investors, and we are doing it with zero common shareholder dilution from the redemption itself. This is more than a balance sheet exercise. A simpler capital structure broadens our investor universe, particularly among institutional investors who have historically been deterred by complex preferred equity stacks, improving the visibility of common shareholder economics, and that lowers our weighted average cost of capital. In short, the structure of the company now aligns with the way we run it: as a focused, profitable, growing healthcare IT technology platform.

[Stephen Snyder, CEO at CareCloud]

Turning to our acquisition portfolio, the integration of the transactions we completed in 2025 is progressing well. Through Medsphere, we entered the inpatient hospital market and significantly expanded our addressable market, adding the number one Black Book ranked Wellsoft emergency department information system, the CareVue inpatient EHR, ChartLogic for surgical specialties, Marketware for physician relationship management, HealthLine for hospital supply chain, and managed IT services. That portfolio took us from ambulatory first to care continuum. On MAP App, our HFMA partnership is opening hospital finance conversations that would have taken years to build organically. Hadi will walk you through how we're layering AI-driven recommendations on top of MAP App's benchmarking foundation. The strategic point is quite simple. MAP App identifies where a hospital is underperforming, and our RCM and AI capabilities demonstrate how to fix it.

[Stephen Snyder, CEO at CareCloud]

That is a powerful combination. 2026 is the year where we believe we'll scale it. As to our AI platform, it is really no longer a vision. It is a product line in the market with paying customers and measurable results. stratusAI Desk Agent, our agentic AI phone receptionist, reached full commercial release in December and is scaling. Across early adopters, the platform is now handling approximately 75% of inbound calls automatically, freeing front desk staff to focus on more complex patient needs and lifting the throughput of every practice that deploys it. Our AI Center of Excellence, launched in April of last year, is fully operational and is the engine behind everything in our AI portfolio. In a moment, Hadi will walk you through the three-track framework we use to apply AI across the business.

[Stephen Snyder, CEO at CareCloud]

Inside our own operations, embedded in the products our clients already use every day, and as a standalone AI solution. Where each track stands today. The point I want to leave you with is that the believed addressable market for our AI front desk capability alone exceeds $4 billion in the United States, and we are bringing it to the large provider customer base that already trusts CareCloud with its core clinical and revenue cycle workflows. That integration advantage is hard to replicate. Our 2026 growth strategy is unchanged and fully on track. First, we are actively cross-selling stratusAI and our RCM services to our existing ambulatory client base. Second, we are penetrating the Medsphere installed base of hospital and health system customers with our RCM and AI capabilities, creating a multiplier effect on sales efficiency. Accordingly, we are reaffirming our 2026 guidance.

[Stephen Snyder, CEO at CareCloud]

We continue to expect revenue of $128 million-$132 million, adjusted EBITDA of $29 million-$31 million, and GAAP earnings per share of $0.20-$0.23, which would represent more than a 100% increase over our 2025 EPS of $0.10. Our confidence in this outlook is grounded on our continued growth in our RCM business, accelerating AI revenue contribution from stratusAI, and the synergy of cross-sell opportunities from our 2025 acquisitions, each of which we expect to ramp meaningfully through the back half of the year. A brief word on operational efficiency. We are also deploying AI inside our own back office and consolidating overlapping systems from our 2025 acquisitions, and we expect that work to be an ongoing source of margin improvement through 2026 and into 2027.

[Stephen Snyder, CEO at CareCloud]

Hadi will go deeper on this as the first of his three AI tracks. Stepping back, this is exactly the kind of quarter we wanted to deliver to start 2026. Revenue grew by 13%. Our AI platform is in market and scaling. Our acquisition portfolio is contributing as planned. Our integration work on Medsphere is well underway. We have used the early weeks of the Q2 to fundamentally simplify our capital structure, closing a new credit facility, putting an ATM in place, and announcing the full redemption of our Series B preferred stock. The underlying business, recurring revenue, cash generation, the customer base, the product roadmap is moving in the right direction. We are reaffirming our 2026 guidance. We are entering the rest of the year with more capability, more scale, and more momentum than at any point in our history.

[Stephen Snyder, CEO at CareCloud]

We are a profitable growing company with a clear AI strategy and the operational discipline to execute on it. I look forward to sharing our progress with you throughout the year. With that, I'll turn the call over to Hadi Chaudhry, our Chief Strategy Officer, who will provide more details on our AI strategy and product roadmap. Hadi.

[A. Hadi Chaudhry, CSO at CareCloud]

Thank you, Steve, and good morning, everyone. Before I get into Q1, I want to remind everyone of the framework we are using to apply AI across CareCloud, because everything I'm about to walk you through fits inside that framework. I think it's the clearest way to understand both what we are doing today and what compounds over time. As Steve mentioned, we are pursuing AI along three parallel tracks. The first is back-end cost and efficiency optimization, where AI applied inside our own RCM financial and administrative operations to do the work we already do for our clients, but faster, more accurately, and at a much lower cost. The economic outcome shows up in the margins. The second is embedding AI into our existing customer-facing applications, our EHR, practice management, patient engagement, and benchmarking platforms.

[A. Hadi Chaudhry, CSO at CareCloud]

Bringing AI inside the products our clients already use makes them smarter, stickier, more valuable without asking clients to buy something new. The outcome shows up in retention, expansion, and the strength of our existing revenue base. The third is building entirely new AI products for discrete high-value problems in healthcare operations. stratusAI Desk Agent and cirrusAI Notes are the two most visible examples today. With AI prior authorization, AI-assisted medical coding, and additional clinical documentation capabilities in active development. The outcome is new revenue lines as those products mature. These three tracks are not separate strategies competing for resources. They are the same investment compounding three different ways. Let me walk you through where each one stands at the end of Q1. On the back-end track, we continued in Q1 to apply AI across our own RCM financial and administrative operations.

[A. Hadi Chaudhry, CSO at CareCloud]

This is the track that gets the least external attention, but it is where AI is creating its most measurable near-term impact. Inside our RCM operations, AI is reducing claim errors, improving documentation accuracy, and increasing first-pass acceptance rates with payers. Across our administrative and financial functions, it is helping our internal teams handle higher volumes with the same headcount. We are also adopting AI-driven tools across the software development life cycle, such as code generation, code review, QA and testing, and application design. This is the same productivity revolution the broader software industry is going through, and we are participating in it as a deliberate strategy. Over time, we expect two compounding outcomes: higher code quality and meaningfully more output per engineer. For a company shipping across a wide product surface, EHR, RCM, practice management, patient engagement, benchmarking, and an expanding AI portfolio, that engineering leverage matters.

[A. Hadi Chaudhry, CSO at CareCloud]

How we measure progress on this track matters. We are not just tracking lag indicators. Outcomes like acceptance rates and denial ratios that tell you what already has happened. We are actively monitoring lead indicators, the signals that predict revenue cycle performance before it shows up in the financials. How early errors are caught, how many claims are pre-validated before submission, how much human intervention is required for a claim, and how effectively our AI predicts denials so that rules can be configured proactively, not reactively. These upstream metrics are where AI creates its leverage, and they are what give us confidence in where the trajectory is heading, not just where it has been.

[A. Hadi Chaudhry, CSO at CareCloud]

Our longer-term ambition is to set a new industry benchmark, zero touch claims, a fully automated workflow where AI handles intake, validation, submission, and follow-up with minimal human intervention, allowing billing teams to focus on exceptions rather than routine processing. Q1 was a quarter of measurable progress on the underlying lead indicators that bring that vision closer. The second track is bringing AI into the products our clients already use every day. Our existing suite, EHR practice management, patient engagement, benchmarking, represents thousands of touch points per client per day. Every one is an opportunity to make our software more intelligent without asking the client to buy something new. This creates more lasting AI value than launching a new product because it improves everything already deployed with customers.

[A. Hadi Chaudhry, CSO at CareCloud]

In Q1, we continued deepening AI inside these platforms, improving how our EHR surfaces relevant information at the point of care, making our practice management system more predictive about scheduling and intake, and enhancing the analytical depth of our benchmarking capabilities. None of this is a new product announcement. It is continuous embedded improvement to platforms our clients are already paying for. The most successful version of this track is one where AI inside the product is invisible to the user. They simply find that the software is doing more for them than it used to. We will share specific results as they become meaningful to disclose. This track is also where leverage on our acquisitions pays out. Some of the platforms we brought in through Medsphere and the MAP App serve a different client segment than our ambulatory base. Hospital systems, health networks, and emergency departments.

[A. Hadi Chaudhry, CSO at CareCloud]

The AI work there is in earlier stages, but the principle is the same. The platforms get more value when AI is part of them, and that value accrues to clients already on them. That is leverage we paid for, and we are working through it methodically. The third track is the one that gets the most public attention. New standalone AI products for specific high-value workflows. This is where Stratus AI Front Desk Agent and cirrusAI Notes live and where our development pipeline continues to expand. Let me start with Stratus AI Front Desk Agent, our agentic AI front desk solution. We continue to sign new business in Q1 almost entirely from within our existing client base, exactly the motion we wanted at this stage. Our priority right now is not maximizing contract sign.

[A. Hadi Chaudhry, CSO at CareCloud]

It is making sure every agent we sign is implemented well, completes its trial successfully, and earns the right to expand inside this account. Expansion means more agents per client, additional functions, extended coverage hours, and broader use cases. This is the curve we are deliberately working, depth before breadth, because it produces durable standing revenue rather than a flurry of signed contracts that don't convert into real usage. Within the desk agent suite, stratusAI Voice Audit continues to play an important complementary role, giving practice administrators visibility into both AI-handled and staff-handled calls. Some clients adopt Voice Audit alongside stratusAI Desk Agent from day one. Others bring it on later as their AI deployment matures. Either way, it deepens our broader stratusAI footprint inside the account.

[A. Hadi Chaudhry, CSO at CareCloud]

Turning to cirrusAI Notes, our ambient documentation product, Notes continues to be an entry point for many providers into the cirrusAI family on ambulatory side, where it serves the most acute pain point in clinician's day. What I want to highlight this quarter is the integration efforts underway to bring cirrusAI Notes into the inpatient platforms we acquired through Medsphere, opening the door to AI-assisted documentation inside hospitals and health systems. A different clinical workflow, user, and buying center that ambulatory market we have served historically. This is exactly the cross-pollination between our acquisitions and our AI portfolio that we described as the multiplier effect when we closed Medsphere. Beyond front desk agent and notes, our pipeline continues to advance.

[A. Hadi Chaudhry, CSO at CareCloud]

AI prior authorization, AI-assisted medical coding, and additional clinical documentation capabilities are all in active development inside the AI Center of Excellence, and bringing those to market is a goal for this year. We will share more on each as they get closer to client readiness. Let me close by coming back to the three-track framework because I think this is where the strategic picture comes together. A company pursuing only the third track, only new AI products, is making a bet that depends entirely on those products achieving scale. A company pursuing only the first track, only internal cost optimization, captures margin but doesn't differentiate its products. A company pursuing only the second track, only embedding AI into existing apps, strengthens retention but doesn't create new revenue lines. CareCloud is doing all three at once, and the reason that matters is that each track de-risks the other.

[A. Hadi Chaudhry, CSO at CareCloud]

Internal AI improves our economics regardless of how fast the new AI products scale. Embedded AI strengthens our existing revenue base regardless of how fast we capture new markets. New AI products give us a path to entirely new revenue lines built on top of an installed base that AI is already making stronger every day. Q1 was a quarter where each of those three tracks moved forward. Each one continued to compound in the direction we have been describing, and together they form the durable, profitable AI strategy we are executing. With that, I will turn it over to Norm to walk you through the financials. Norm?

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Thanks, Hadi. Thanks everyone for joining our call today. As you've just heard, we had another strong quarter and are moving forward with our plans for the remainder of the year. In particular, we are continuing to generate sufficient amounts of free cash flow, and in May, we'll liquidate all of the outstanding Series B preferred shares. Revenue for the Q1 of 2026 was $31.3 million, compared to $27.6 million for the Q1 of 2025. Recurring technology-enabled business solution revenue was $23 million during the Q1 of 2026, up approximately $5.3 million from the Q1 of 2025, while the non-recurring project-based professional services revenue from Medsphere decreased approximately $2.9 million.

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Q1 2026 GAAP net income was $922,000 as compared to net income of $1.9 million in the same period last year. This is our eighth consecutive quarter of positive GAAP net income. Although our revenue has increased, we are continuing to integrate the Medsphere acquisition and eliminating duplicative costs. As a result of the 2025 acquisitions, there was also an increase in the amortization of intangibles and transitional costs impacting net income. We generated $2.4 million of free cash flow for the Q1 of this year, compared to $3.6 million last year. Again, the decrease resulted primarily from the Medsphere integration.

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Adjusted EBITDA for the Q1 of 2026 was $5.4 million or 17% of revenue compared to $5.6 million in the same period last year. Adjusted net income was $2.2 million or $0.05 per share compared to $2.3 million in the same period last year, calculated using the end of period common shares outstanding. As of March 31st, 2026, the company had approximately $3.9 million of cash and net working capital was $2.6 million, both of which have slightly improved since year-end. We are fortunate that we have not been affected by any of the tariffs that were instituted or are contemplated since tariffs are being applied to physical goods, not services.

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Even better, the revenue of doctor's practices, our customers, should not be significantly affected by the tariffs or the uncertainty of potential recessions or inflation. We don't anticipate the pressure of reduced demand for our services. The conflicts in the Middle East and Ukraine have also not impacted us. Our financial position remains strong as the company continues to take a disciplined approach to spending, ensuring our investments are aligned with clear returns. We are encouraged by the progress we've made and remain focused on executing through the remainder of the year. We look forward to reporting strong results for the remainder of 2026. With that, I'll now turn the call over to our chairman, Mahmud, for his closing remarks. Mahmud?

[Mahmud Haq, Founder and Executive Chairman at CareCloud]

Thank you, Norm. CareCloud is a profitable, growing company. The full redemption of our Series B preferred and last year's Series A conversion mark a major step towards a simpler capital structure and a stronger story for our investors. We are also focused on leading the industry transformation, and our AI strategy positions us well for what's ahead. Thank you to our employees, clients, and shareholders for their continued support. Operator, please open the line for questions.

[Operator]

We will now begin the question and answer session. If you wish to ask a question, please press star and one on your telephone keypad and wait for your name to be announced. Once again, star and one if you wish to ask a question. We will now take our first question. This comes from the line of Allen Klee from Maxim Group. Your line is now open. Please go ahead.

[Allen Klee, Managing Director and Analyst at Maxim Group]

Hello, good morning. To start with, in the in-house like patient software segment, talk a little about your traction. It seems like you have a good strategy there, but this seems like this could be a big driver for the future. If you could maybe just highlight kind of what you're focused on strategically.

[A. Hadi Chaudhry, CSO at CareCloud]

Good morning, Allen. Norm, thanks for joining. That's a great question, and I think I'll use this as an opportunity to dive into a little bit details about what our roadmap or the strategy is when it comes to the Medsphere products. As you know, this acquisition brought us a comprehensive suite of platforms across the inpatient and hospital ecosystem. As an example, Wellsoft and CareVue for inpatient EHR, Marketware for physician relationship management, and HealthLine for hospital supply chain. Across all four, we are executing on a deliberate value creation strategy with four parallel work streams. First one is, if you think about the technical debt remediation and modernization. As Medsphere had paused most enhancement activity going into the acquisition.

[A. Hadi Chaudhry, CSO at CareCloud]

The foundational catch-up has been substantial. Wellsoft, CareVue, they are being modernized from thick client desktop application to fully cloud-based SaaS platforms. To put one number on it, just if you think about on the RCM side only, we are closing more than 50 carry-forward items this quarter to bring desktop and cloud to functional, to functional parity. Similar work is running in parallel across the entire portfolio. Our second one is the net new capability development. Moving these platforms well beyond where we acquired them. Marketware alone, more than 20 new features are in active development this quarter, including a flagship integration with PracticeMatch. That's the leading physician talent network that automates candidate data transfer and streamline recruiter workflows.

[A. Hadi Chaudhry, CSO at CareCloud]

On the supply chain side, we have already delivered web-based mobility for warehouse workflows, and we are building expiration and implant log tracking as an example. Third is our cross-portfolio integration with the existing CareCloud Suite. Wellsoft is being integrated with Breeze, our patient experience platform, which will bring a seamless patient engagement layer into the emergency department. We are also connecting Wellsoft to CareCloud's RCM infrastructure to extend RCM capabilities into urgent care. The fourth one is our AI infusion. The clearest example is integration of stratusAI into Wellsoft emergency department workflows. We're in clinical documentation and care setting that has historically been an underserved AI innovation as we believe.

[A. Hadi Chaudhry, CSO at CareCloud]

We are also embedding AI into Marketware to surface intelligent candidate recommendation, turning it from a relationship management tool into a AI-powered recruitment engine. In addition to that, there's a lot of other things from the ONC from the compliance standpoint, ONC Cures certification, SOC 2 Type II for EPCS migrations and the like. Our focus at the moment is just making sure we go through these four tracks simultaneously. We already the teams have started to reach out to the customers where we can bring the value in and start cross-selling and upselling activity.

[A. Hadi Chaudhry, CSO at CareCloud]

Sorry for the long answer, but I just want to take this opportunity to give you the our strategy and the roadmap for the entire acquisition of Medsphere platforms.

[Allen Klee, Managing Director and Analyst at Maxim Group]

That, that was great. Thank you. In terms of some of your new AI products like stratusAI Voice Audit and cirrusAI Notes, can you just give us a sense of how customers have been, any feedback you've been getting?

[A. Hadi Chaudhry, CSO at CareCloud]

Right. First of all, there has been no lack of interest at all from the customers. We are getting a lot of traction. We continue to close the new business from the existing client base in the throughout the Q1. As you know, our strategy has been the first after the signing of the contract, they will be going through an initial implementation. There is a 30 days trial. Many times the customers say just because of the first AI adoption resistance, you would say, or, "Okay, we'll only implement refill agent," as an example.

[A. Hadi Chaudhry, CSO at CareCloud]

We go through those one by one, and as I mentioned in our, in my remarks earlier, our goal today is that every single customer and the agent is implemented, complete the trial successfully, and start growing beyond, just the trial and keep adding and activating more agents. To answer your question, we are getting a lot of traction. There are no issues in terms of finding the interest and closing the contracts. We are right now laser focused on implementation and expansion.

[Allen Klee, Managing Director and Analyst at Maxim Group]

Thank you. My last question now is, you showed your pipeline of AI prior authorization, AI-assisted medical coding, and additional clinical documentation. How do you think about what the opportunity is here?

[A. Hadi Chaudhry, CSO at CareCloud]

Well, for both of those, just to give a little more detail for, as an example, for medical coding, we already have started to deploy internally because as you know, we provide the medical coding to many, many clients today. Internally, we have and that will be used as a proof point in maturing and refining the product, to achieve the right accuracy levels. Then we can start expanding and start selling into the other client base where we are not doing the coding as an example today. Also, this also helps us refine further our Stratus AI Notes application because our long-term vision is it should be a one cohesive starting from this notes. The coding should be done automatically right off of there.

[A. Hadi Chaudhry, CSO at CareCloud]

These pieces will eventually be integrated into that entire workflow or the stream. Same case goal for the prior authorizations, since we also, in addition to the AI-based development on our side, we also need to complete our integration with external clearing houses and the payers, so we can submit those authorizations electronically. We have completed significant milestones in terms of completing the testing in the testing environment. We are in the initial phase of picking up the pilot customers to deploy this AI authorization.

[A. Hadi Chaudhry, CSO at CareCloud]

If you think about both of these two things and authorization as an example, I don't have the industry numbers in front of me at the moment, but this is one of the most one of the pain points, especially in this healthcare industry for specialties such as orthopedics, for neurosurgery, where you really need these authorizations to be done accurately, on time, before the procedure is done. In the hospital space from the Medsphere, we see a tremendous opportunity there once these products get materialized.

[Allen Klee, Managing Director and Analyst at Maxim Group]

That's great. I'll get back in the queue. Thank you so much.

[A. Hadi Chaudhry, CSO at CareCloud]

Thank you.

[Operator]

Yes, sir. Thank you. The next question comes from Lisa Thompson from Zacks Investment Research. Your line is now open. Please go ahead and ask your question.

[Lisa Thompson, Analyst at Zacks Investment Research]

Good morning. I have a few questions for you. First off, I would like to, for you to discuss the Series B redemption. I know it's a good thing, and you enumerated some things that were positive. Could you talk about the timing? Why now?

[Stephen Snyder, CEO at CareCloud]

For sure. Thanks for the question, Lisa. As you mentioned, this probably is the single biggest capital structure simplification in our history, at least as a public company. The Series B redemption removes a preferred equity overhang that has existed since shortly after IPO. It's a good question, like why now? Why is now the right time to make sure that we remove that overhang? At least from our perspective, there are three main reasons. First is from an operating performance and free cash flow. We've really reached an inflection point. We're generating the cash to support a senior debt-funded redemption. We have the capacity, we have the capability to do that, do it. That's one.

[Stephen Snyder, CEO at CareCloud]

Second would be from a credit market perspective, we're able to secure an attractive senior debt facility with attractive economics for the $50 million facility. So the ability to move forward with very attractive senior debt economics was another key driver. The third thing was the fact that we're eliminating the preferred dividend burden. That really frees us up from a cash flow perspective to redirect the capital to growth investment, M&A, and common shareholders. From a strategic perspective, there's been a longstanding complexity in our equity story that really is driven by the preferred. It's something that we've heard in the majority of the conversations we have with institutional investors.

[Stephen Snyder, CEO at CareCloud]

We really believe that this transformation allows us, with zero dilution, to create an investment in the common shares that's far more attractive for a broader base of investors. For a variety of reasons, we thought the time is now. We're excited about being able to move forward with that redemption. Of course, the official redemption will occur later this month on the fifteenth.

[Lisa Thompson, Analyst at Zacks Investment Research]

Okay, great. As far as the ATM goes, you said that you would be using it when appropriate. Could you give us some examples of when that might be appropriate?

[Stephen Snyder, CEO at CareCloud]

Sure. So think about the ATM Visa as really simply a tool that gives us optionality, not as a plan. Our default posture has always been, will continue to be a very conservative posture. We've intentionally refrained from issuing new common equity opportunistically, and we'll continue to do that. It's not a general financing source. When would we consider it? We'd really consider it in a few different circumstances. One, we would consider it to fund attractive, creative M&A transactions where the strategic value is moving quickly and we can do so without dilution. That would be one, to be able to fund M&A transactions. A second would be, if the stock price is trading at a level, where we're able to opportunistically de-risk the balance sheet, we'd consider it then.

[Stephen Snyder, CEO at CareCloud]

Then maybe a final point would be, more so to support clear growth objectives, so investments with a defined return profile. Those would be really the three main reasons why we would use it. Again, I think it's important to remember that, again, our posture has been very conservative, will continue to be very conservative. We'll only use the proceeds when there's a clearly accretive acquisition or one of these other criteria is met.

[Lisa Thompson, Analyst at Zacks Investment Research]

Okay, great. That makes sense. I was wondering if you could just talk about, where you are with AI versus competitors. Are there other people out there with the same capabilities? In that respect, what functionality is AI giving you that's most helpful for the sales force when they're going out versus the competition?

[Stephen Snyder, CEO at CareCloud]

Absolutely. I'll let Hadi dive into that a little bit more. The common theme that we hear is that AI incorporated into the fully integrated system, which includes EHR, the practice management system, and patient health experience, that AI that's embedded within that ecosystem or that environment is really what unlocks the utility, the usefulness of AI. Really where we've been focusing from a sales perspective has been on things like stratusAI, where there's a very clear picture from a healthcare provider's perspective in terms of the return on that investment. They're able to see a very clear path towards return on that investment and to free up their internal resources to focus on higher value activities.

[Stephen Snyder, CEO at CareCloud]

Really stratusAI, I think, exemplifies one of the key areas where our healthcare providers are increasingly appreciating the value of AI and are embracing it. I'll let Hadi address that more broadly.

[A. Hadi Chaudhry, CSO at CareCloud]

Sure. As Steve mentioned, Lisa, there is no shortage of point solution AI vendors. They are targeting individual workflows in healthcare. As an example, you might find very many med vendors who are providing the ambient solutions. Other, you will find vendors who are providing something similar to what we are with our stratusAI front desk assistant or agent as an example. What really differentiate us is, it's a full embedded integrated solution versus a bolt-on solution, which most of these vendors are providing. As a whole overall AI strategy is a three-pronged approach, back-end optimization to the embedding the AI into the existing platform, as Steve was saying.

[A. Hadi Chaudhry, CSO at CareCloud]

The third one is the various, whether it's the `stratusAI`, whether it's the ambient solution of our `stratusAI` voice application and the like. Those are the ones from the net new revenue perspective, we are the sales team is focusing on.

[Lisa Thompson, Analyst at Zacks Investment Research]

Great. Thank you. That's all my questions.

[A. Hadi Chaudhry, CSO at CareCloud]

Thank you.

[Operator]

Yes, thank you. We have a follow-up question from Allen Klee from Maxim Group. Your line is now open. Please go ahead.

[Allen Klee, Managing Director and Analyst at Maxim Group]

Yes, hi. You stated that you're reaffirming your full-year guidance, and the Q1 is seasonally always the lowest quarter, and you had the integration-related items during the quarter. I thought it was important how you said that margins you expect to improve throughout the year. Could you comment a little on how you think about how that progresses and any seasonality? Thank you.

[Stephen Snyder, CEO at CareCloud]

For sure. Thanks, Allen. I'll let Norman jump in. To your point, quarter one is always a seasonally weak quarter for us because of deductibles and other factors. That not only compresses our overall top line, but also from a profitability perspective, you see the impact associated with that reduced revenue. I'll let Norman talk about it in a little bit more detail.

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Sure thing. Thank you, Steve. Thanks, Allen. We bought the Medsphere, you know, corporation in August of 2023. Even in the Q1, we were eliminating some duplicative costs. There was some transitional costs and then integration costs. We're trying to get through those, you know, sometimes duplicative personnel. Also, you can see in our purchase price allocation, a significant amount of intangible assets that are amortized. We amortize them on a double declining balance, so that amortization is gonna decrease over time. As we, you know, digest the acquisition, remove the, you know, duplicative costs and get past the transitional costs, we would expect margins to improve.

[Allen Klee, Managing Director and Analyst at Maxim Group]

Thank you.

[Stephen Snyder, CEO at CareCloud]

Allen, maybe one other thing to think about Sorry, Allen, I'm just gonna mention, one other thing to think about, in terms of margins for the year is as we progress through the year, especially as we get into the back half of the year, you'll see those margins continue to grow. If you just think about the, kinda the typical average month, we believe that free cash flow will exceed $2 million on average, during any given month. If you kinda counterbalance that against our obligations, the obligations associated with the loan, will result in payment obligations of about $1.1 million. From a cash flow perspective, we have that cash to continue to reinvest in attractive M&A opportunities.

[Stephen Snyder, CEO at CareCloud]

We have the cash to continue to invest in other growth opportunities and the like. Even from an ATM perspective, that's why we truly say that ATM is really a tool to give us optionality down the road, really not a plan. You may recall we went public at $5 per share. There'd really have to be a very compelling reason to sell shares at less than that. Doesn't mean it's impossible, but there'd have to be a very compelling thesis to sell shares at something lower than $5. That's because we're generating this cash flow internally. If you think about the acquisitions last year, we closed four total acquisitions. Those acquisitions were paid with 0 common shares.

[Stephen Snyder, CEO at CareCloud]

I mean, zero dilution and paid from our internally generated cash flow. We continue to see really that being the proper path for us as we move forward.

[Allen Klee, Managing Director and Analyst at Maxim Group]

That's great. Is it available, any of the terms on the new, the credit facility?

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Yes, Allen. We filed an 8-K, and in there is all the exhibits, you know, as required in the 8-K, so you can see all the related documents.

[Allen Klee, Managing Director and Analyst at Maxim Group]

Great. Thank you. Maybe the last thing, You guys had a history of, like, you could buy things with a better customer acquisition cost than doing it organically. Now it seems like you have the opportunity on both sides. In terms of, like, having a sales force to go after the opportunities you have, how are you approaching that?

[Stephen Snyder, CEO at CareCloud]

From a sales force perspective, our sales force today is multiple times what it was at the same time last year. I would say it's grown probably three times compared to what it was last year at the same time. That sales team is focused on cross-selling within our existing base. As our existing base continues to grow through the Medsphere acquisition and through organic growth and through the other acquisitions, then the overall size and scope of that cross-selling campaign continues to increase. That team is really primarily focused on sales activities that are oriented towards expanding the wallet share within our existing base. It, I think that will continue to be the case.

[Stephen Snyder, CEO at CareCloud]

I think what we have now is now we have really two prongs from the growth strategy perspective that we're comfortable with. One prong being the organic growth and the other prong being the acquisitive growth or the inorganic growth. From a cost perspective, you'll recall that the acquisitive growth for us generally is somewhere between 0.6x and 1x revenue, the cost of acquiring portfolios of customers, recurring revenue relationships in the context of these acquisitions. In our space, of course, the industry average is somewhere between 1.2x-1.4x revenue for that same cost of acquiring that customer relationship. We're attempting to do that at a lower cost. Again, you'll appreciate the fact that we're relatively early in terms of this overall expansion.

[Stephen Snyder, CEO at CareCloud]

The jury is still out, quite candidly, in terms of whether we can do that at a comparable CAC to our acquisitive growth. That's what we're endeavoring to do. We have the capital to push forward and to give that a, you know, a full try, and which is what we're doing. With the capacity, with the capital to be able to invest in that two-prong strategy, that's what we're doing. We believe that the results will bear out the wisdom of that overall approach. Again, time will tell.

[Allen Klee, Managing Director and Analyst at Maxim Group]

Okay. That's the lot. Thank you. Thank you so much.

[Stephen Snyder, CEO at CareCloud]

Certainly.

[Operator]

Thank you. Yes, sir. Thank you. There are no further questions that came through at this time. I'll now turn the call over back to Norman Roth for any closing remarks. Please go ahead, sir.

[Norman Roth, Interim CFO and Corporate Controller at CareCloud]

Yes. Thank you everyone for attending our call today. Hope you have a great day.

[Stephen Snyder, CEO at CareCloud]

Thank you.

[Operator]

Thank you. This concludes our conference call for today. Thank you all for participating. You may now disconnect.

Participants

Executives

• A. Hadi Chaudhry, CSO
• Brendan Covello, Corporate Counsel, Compliance Officer, and VP of Corporate Development
• Mahmud Haq, Founder and Executive Chairman
• Norman Roth, Interim CFO and Corporate Controller
• Stephen Snyder, CEO

Analysts

• Allen Klee, Managing Director and Analyst at Maxim Group
• Lisa Thompson, Analyst at Zacks Investment Research