Karooooo Q1 2027 Earnings Report

Karooooo EPS Results

• Actual EPS: N/A
• Consensus EPS: $0.51
• Beat/Miss: N/A
• One Year Ago EPS: N/A

Karooooo Revenue Results

• Actual Revenue: N/A
• Expected Revenue: $92.11 million
• Beat/Miss: N/A
• YoY Revenue Growth: N/A

Karooooo Announcement Details

• Quarter: Q1 2027
• Date: 7/28/2026
• Time: After Market Closes
• Conference Call Date: N/A
• Conference Call Time: N/A

Karooooo (NASDAQ:KARO) Ltd is a global provider of telematics software-as-a-service solutions for vehicle and fleet management. Through its flagship platform, the company delivers real-time GPS tracking, stolen vehicle recovery and driver behaviour analytics, enabling commercial fleets and automotive insurers to optimise operations, increase safety and reduce costs.

Karooooo’s SaaS platform integrates proprietary hardware devices with cloud-based analytics and mobile applications. Customers gain access to live vehicle location data, engine diagnostics, route planning tools and customizable reporting dashboards. Additional features such as geo-fencing, maintenance alerts and integration with third-party systems support asset tracking, workforce management and insurance telematics programmes.

Originally founded as a vehicle tracking provider in South Africa, the company reorganised under the Karooooo holding structure in 2021. Today, it serves a diverse customer base across Africa, Europe, Asia Pacific and Latin America, operating through regional offices and partnerships. With a subscription-based model, Karooooo continues to invest in platform enhancements and international expansion within the connected mobility and insurance technology markets.

Karooooo Q1 2027 Earnings Call Transcript

Key Takeaways

• Positive Sentiment: Karooooo delivered strong Q1 growth and profitability, with total revenue up 22%, subscription revenue up 19%, and operating profit reaching a record ZAR 410 million despite FX headwinds.
• Positive Sentiment: South Africa was a standout, as subscription revenue growth accelerated to 24% and net subscriber additions surged 92% to 113,913, helped by sales investments and demand for Cartrack Tag and video solutions.
• Positive Sentiment: Cartrack momentum remained strong, with subscription revenue rising 19% to about ZAR 1.4 billion, ARR up 19% in rand and 32% in U.S. dollars, and commercial customer retention holding at 95%.
• Positive Sentiment: Karooooo Logistics continued to scale rapidly, as revenue increased 46% year over year to ZAR 177 million and management highlighted strong demand from quick-commerce customers.
• Neutral Sentiment: Management reiterated FY27 guidance for accelerating subscription growth and healthy EPS growth, while planning to increase sales and marketing spending at a slower pace than FY26 and focus more on efficiency and existing-customer cross-sell.

Presentation

[Paul Bieber, VP of Investor Relations and Strategic Finance at Karooooo]

Hello, and welcome to Karooooo's Q1 FY 2027 financial results presentation. On behalf of Karooooo, we would like to thank you for joining us today. I'm Paul Bieber, VP of Investor Relations and Strategic Finance. We are joined today by Zak Calisto, Founder and Group CEO, Hoe Shin Goy, Chief Financial Officer, and Carmen Calisto, Chief Strategy and Marketing Officer. I would like to remind everyone that some of the statements that we make today regarding our business operations and financial performance may be considered forward-looking. Such statements are based on current expectations and assumptions.

[Paul Bieber, VP of Investor Relations and Strategic Finance at Karooooo]

They are subject to several risks and uncertainties. Our actual results could differ materially. Please refer to the safe harbor statement in our Form 20-F, including the risk factors and the 6-K that we filed yesterday. We undertake no obligation to update any forward-looking statements. During this call, we will present both IFRS and non-IFRS financial measures. A reconciliation of non-IFRS to IFRS measures is included in the 6-K that we filed with the SEC yesterday. Our comments may refer to year-over-year comparisons, unless we state otherwise. I will now pass the call over to Carmen.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Thanks, Paul. Welcome to Karooooo's Q1 FY 2027 financial results presentation. FY 2027 is off to a strong start, highlighted by Cartrack subscription revenue growth accelerating to 19% in Q1, despite foreign exchange headwinds associated with the strengthening ZAR. In constant currency, Cartrack subscription revenue growth accelerated to 21%, and despite the strengthening ZAR, ARR growth also accelerated to 19% in ZAR and 22% in constant currency. ARR growth increased 32% in U.S. dollars. We continue to cement our leadership position in South Africa, our most mature market, with subscription revenue growth accelerating to 24% in South Africa.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

This strong performance in South Africa demonstrates that our recent investments in sales capacity are driving tangible results. The acceleration of subscriber growth to 18% from 16% in Q4 FY 2026 underpinned our strong performance as we delivered record net subscriber additions of 142,472. South Africa's net subscriber additions increased 92% to 113,913 as we realized the benefits of recent investments in sales capacity and capitalized on sales momentum with video solutions, and especially with Cartrack-Tag as a standalone product.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Our strong execution also translated into record Karooooo operating profit of ZAR 410 million despite foreign exchange headwinds, reflecting our ability to accelerate revenue growth and profitability at scale. As we look forward to the rest of the fiscal year, we reiterate our FY 2027 outlook. Our focus remains on optimizing the investment we made in sales capacity during FY 2026, whilst growing our distribution footprint at a more moderate pace in FY 2027. Before diving into the details, we would like to provide a quick introduction to Karooooo. We provide an operational intelligence platform for connected vehicles and mobile assets.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Our platform enhances operational efficiency, reduces costs, mitigates risk, improves safety and customer service, ensures compliance, and empowers service delivery. We help businesses simplify decision-making to optimize their physical operations. We serve a large under-penetrated market with strong, sustained demand driven by digital transformation, a constant need to improve operational efficiency, and an increasing focus on safety and compliance.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

We are a founder-led business with a strong financial profile, a two-decade proven track record of execution excellence, and a cultural focus on disciplined capital allocation, operational efficiency, and driving healthy returns on invested capital. Our platform supports more than 2.8 million subscribers across more than 125,000 businesses, spanning a diverse set of industries with no customer or industry concentration risk. Importantly, our financial model is anchored by accelerating ARR growth, high margin subscription revenue, exceptional commercial ARR retention, and powerful unit economics.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Despite the strengthening ZAR, ARR increased 19% to ZAR 5,432 million, and on a U.S. dollar basis, increased 32% to $335 million. In Q3, our commercial customer ARR retention rate remained at 95%, and subscription revenue accounted for 97% of Cartrack revenue. We continue to scale our proprietary data asset, now generating more than 330 billion data points monthly, which we leverage to deliver impactful innovation, insights, and value to our customers. Our LTV to CAC remains above nine times, underpinned by strong retention, disciplined capital allocation, and efficient distribution, which are embedded in our vertically integrated business model and company culture.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

During today's presentation, we will review both of Karooooo's operating segments, Cartrack and Karooooo Logistics. Cartrack is our operational intelligence platform. Cartrack operates at scale and has a very attractive financial profile. Cartrack's operating momentum is the primary driver of Karooooo's growth and strong financial performance. Cartrack delivered exceptional Q1 results that reflect the returns from the strategic investments we have made in expanding our sales capacity and selling video and Cartrack-Tag to existing and new customers in South Africa.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

In Q1, Cartrack delivered approximately ZAR 1.4 billion in subscription revenue, an increase of 19% or 32% on a U.S. dollar basis. The 19% growth reflects an acceleration compared to 18% in Q4 FY 2026, despite a strengthening ZAR that negatively impacted reported Cartrack subscription revenue in Q1. Cartrack's constant currency subscription revenue growth was 21% in Q1. Cartrack's operating profit margin was a healthy 28% in Q1. Karooooo Logistics is our rapidly growing delivery-as-a-service offering that empowers large enterprise customers to scale and enable their Q-commerce or Quickcommerce.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Karooooo Logistics continues to demonstrate strong growth and operating momentum while delivering real value to our enterprise customers. We report Karooooo Logistics separately as its delivery-as-a-service financial profile differs from the financial profile of Cartrack's subscription model. Karooooo Logistics is strategically important to us as it empowers our customers to scale their business through a capital-light model whilst driving high Cartrack customer retention.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

In Q1, Karooooo Logistics's delivery-as-a-service revenue was ZAR 177 million, an increase of 46% or 63% on a U.S. dollar basis. We are very excited about the value Karooooo Logistics is adding to our customers and its long-term growth opportunity. In Q1, Karooooo delivered strong consolidated financial results. Total revenue increased 22% to ZAR 1,564 million. Subscription revenue increased 19% to ZAR 1,354 million. Operating profit increased 16% to a record ZAR 410 million, and subscriber growth increased 18% to 2.8 million.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Cartrack's 19% subscription revenue growth and 28% operating profit margin were the primary drivers of Karooooo's strong financial performance in Q1. Q1 continued our track record of delivering profitable growth at scale. In Q1, we were a rule of 60 company when adding our Cartrack subscription revenue growth of 19% and our Cartrack adjusted EBITDA margin of 45%. We note that our EBITDA margin does not include any stock-based compensation or stock-based compensation add back, a stark contrast to our peers.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Our rare financial profile translates to healthy return on invested capital. It is important to underscore just how differentiated our financial model has become in the context of the broader software universe. We believe we are amongst the select few software companies operating at a rule of 50+ based on calendar year 2026 GAAP Street estimates. Within a universe of approximately 150 companies, Karooooo is the only small cap company operating at this combined level of growth and profitability. Our financial profile is incredibly rare in public markets, especially among small cap companies.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Being part of this elite group reflects our unwavering commitment to disciplined and profitable growth. In addition, with an essentially unchanged share count over the last several years and no stock-based compensation, growth in free cash flow translates directly into higher per share value given the absence of dilution. This is a key point of differentiation relative to many peers that fund growth with material equity issuance and stock-based compensation. Let's discuss our Q1 financial and operational highlights. In Q1, we accelerated our ARR growth despite foreign exchange headwinds. ARR growth accelerated to 19%.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

ARR growth in U.S. dollars increased 32%, reaching $335 million. Constant currency ARR growth accelerated to 22%. Cartrack subscription revenue growth accelerated to 19%, underpinned by accelerating growth of 24% in South Africa. Cartrack subscription revenue growth increased 32% in U.S. dollars and 21% in constant currency. Cartrack's total subscribers accelerated to 18%, surpassing 2.8 million, driven primarily by exceptionally strong performance in South Africa.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Notably, Cartrack delivered record subscriber net additions of 142,000, with South Africa's subscriber net additions increasing 92% to 113,913. Despite foreign exchange headwinds, Karooooo delivered record operating profit of ZAR 410 million as growth-oriented investments moderated. Consolidated sales and marketing expenses increased 9% quarter-on-quarter compared to a 12% increase quarter-on-quarter in the equivalent quarters of the previous fiscal year. We were a rule of 60 company in Q1 with subscription revenue growth of 19% and an adjusted EBITDA margin of 45%.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Our balance sheet remains strong and unleveraged. We ended the quarter with net cash and cash equivalents of ZAR 756 million. It's important to note that we keep our excess cash in U.S. dollars. Given the stronger ZAR, the net cash and cash equivalents translate into fewer ZAR. We declared a $1.5 dividend per share payable later this month, an increase of 20% compared to the prior year. Our healthy subscription gross margin, efficient customer acquisition, and attractive commercial customer ARR retention rates continue to drive our healthy unit economics.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

In Q1, our subscription gross margin was 73%, our LTV to CAC ratio remained above 9x. Our commercial customer ARR retention was 95%. Our unit economics remain healthy despite the increase in sales and marketing expenses during Q1, and we remain committed to profitable growth as we pursue the expansive growth opportunity ahead of us. Q1 subscriber growth accelerated to 18% and reached 2.1 million subscribers in South Africa.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

South Africa's net subscriber additions increased 92% to 113,913 as we realized the benefits of our recent investments in sales capacity and capitalized on strong demand for the Cartrack-Tag and video solutions. Importantly, South Africa's subscription revenue growth accelerated to 24%. The pace of growth reflects our deliberate strategy to cement our leadership position in South Africa through a balanced combination of subscriber additions and selling video and Cartrack-Tag to our existing and new customers in South Africa.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

We are optimistic about the market opportunity in South Africa and believe there is a long runway to drive strong subscriber growth. Q1 subscriber growth increased 22% and reached 353,000 subscribers in Southeast Asia and the Middle East, with most of the subscribers in Southeast Asia. Q1 subscription revenue growth was 6% and 17% on a constant currency basis. The pace of reported subscription revenue growth in the region reflects the faster growth of certain countries that generate lower ARPU and foreign exchange headwinds.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

As the second-largest contributor to group revenue, Southeast Asia continues to present the most compelling growth opportunity for the group in the medium to long term. We plan to continue with a strong yet prudent drive to increase sales and marketing in Southeast Asia, and we anticipate our investments to have a positive impact on subscriber growth in the region. Southeast Asia is a vast, under-penetrated market for sophisticated fleet management and video-based solutions, and we are well-positioned to capitalize on the opportunity.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Q1 subscriber growth increased 13% and reached 236,000 in Europe. Q1 subscription revenue growth was 7% and 13% on a constant currency basis. We continue to expand our customer base and drive our distribution capabilities in the region. We have partnered with leading OEMs to provide easy access to our platform, seamlessly integrating their connected vehicle data to our platform through application programming interfaces.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

We expect these partnerships to contribute to our results in the medium to long term. In addition, we are experiencing encouraging demand for our proprietary compliance technology in the region as customers seek to simplify compliance with evolving legislation and enforcement. In Q1, Karooooo Logistics continued to build scale and delivered revenue of ZAR 177 million, an increase of 46% and an 8% operating profit margin. Q-commerce or Quickcommerce orders, a type of e-commerce focused on ultra-fast delivery drove the exceptional performance.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Karooooo Logistics supports our strong financial performance by immersing our platform into large customers' operations, contributing to strong customer retention. Karooooo Logistics also enables us to learn about the operational and logistics challenges confronting our customers. In Q1, we made progress with our FY 2027 priorities. First, we continued to cement our leadership position in our markets through continued prudent investments in sales and marketing.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

In South Africa, our results reflect our success driving the adoption of Cartrack-Tag and video solutions with existing customers, as well as success selling Cartrack-Tag to new customers. The 24% subscription revenue and ARR growth in South Africa underscore our progress cementing our leadership position in South Africa. Second, we moderated our investments in sales and marketing in Q1, as evidenced by the 9% quarter-on-quarter increase in sales and marketing expenses in Q1 compared to 12% quarter-on-quarter growth in the previous fiscal year.

[Carmen Calisto, Chief Strategy and Marketing Officer at Karooooo]

Despite this moderation in foreign exchange headwinds, subscription revenue growth accelerated in Q1. We remain committed to optimizing our recent investments in sales capacity and growing our distribution footprint at a more moderate pace in FY 2027. We anticipate the rate of growth of sales and marketing expenses to be lower in FY 2027 compared to FY 2026. Third, we are embracing AI across the organization to enhance our platform, improve efficiency, and accelerate the pace of execution. With that said, I will now pass the call over to Hoe Shin.

[Hoe Shin Goy, CFO at Karooooo]

Thank you, Carmen. I will now discuss Karooooo's financial performance for quarter one FY 2027. Please note, my comments may refer to year-over-year comparisons unless we state otherwise. Quarter one extended Cartrack's track record of durable and profitable growth at scale, driven by consistent execution, our resilient subscription revenue model, and attractive historic retention rates. In quarter one, subscriber increased 18%, surpassing 2.8 million. Subscription revenue increased 19% to ZAR 1,351 million, and operating profit was a record of ZAR 395 million.

[Hoe Shin Goy, CFO at Karooooo]

Cartrack experienced record customer acquisition in quarter one with net subscriber additions of 142,472 subscriber, an increase of 70%. The record net subscriber additions reflects our strategic investment in sales capacity and success selling video and Cartrack-Tag to new and existing customer. In quarter one, we experienced noticeable sales momentum with Cartrack-Tag. Subscription revenue momentum remains the engine behind Cartrack's strong financial performance.

[Hoe Shin Goy, CFO at Karooooo]

In quarter one, Cartrack's subscription revenue accelerated to 19%, despite FX headwinds associated with the strengthening ZAR, and reached ZAR 1,351 million. Cartrack subscription revenue growth was 32% in U.S. dollar and 21% in constant currencies. Subscription revenue comprised 97% of Cartrack total revenue. ARR growth accelerated to 19% despite FX headwinds and reached ZAR 5,432 million. ARR growth increased to 32% in U.S. dollar and 22% in constant currency. Our proven and profitable subscription revenue model continued to deliver strong consolidated results in quarter one. In quarter one, Karooooo's total subscription revenue increased 19% to ZAR 1,354 million.

[Hoe Shin Goy, CFO at Karooooo]

Operating profit was a record of ZAR 410 million, and earnings per share increased 11% to ZAR 9.53. We delivered record operating profit as we began to moderate our investment in sales and marketing in quarter one. Quarter one subscriber growth accelerated to 18% compared to 16% in quarter four, FY 2026, driven by accelerating subscriber growth in South Africa. South Africa subscriber growth accelerated to 18%, and Asia subscriber growth remained healthy at 22%. Asia is our fastest-growing region in terms of subscriber growth.

[Hoe Shin Goy, CFO at Karooooo]

In quarter one, Cartrack continued to grow its subscription revenue across geographies, highlighted by acceleration in South Africa. South Africa subscription revenue growth was 24% and acceleration compared to 22% in quarter four, FY 2026. We view this acceleration as a clear indicator that our efforts to extend our leadership position are translating into real, measurable performance. Asia and Middle East subscription revenue growth was 6% and 17% on a constant currency basis. The reported growth reflects an increase in subscriber from lower ARPU countries in the region, combined with the translation effect of a stronger ZAR.

[Hoe Shin Goy, CFO at Karooooo]

Europe subscription revenue growth was 7% and 13% on a constant currency basis. Healthy performance across regions reflects our strong execution and provide a solid foundation for continued durable growth. In Q1, ARR growth accelerated to 19%, reaching ZAR 5,432 million. ARR growth was 32% in U.S. dollar and 22% in constant currency. This reflects the underlying momentum in the business and signals that our strategic initiatives are gaining traction. Karooooo's earnings per share increased 11% to ZAR 9.53. Cartrack's earnings per share contribution increased 10% to ZAR 9.24, and Karooooo Logistics earnings per share contribution increased 61% to ZAR 0.29.

[Hoe Shin Goy, CFO at Karooooo]

While the quarter-on-quarter growth in sales and marketing expense moderated relative to last financial year, earnings per share growth continued to reflect significant investment in sales capacity and customer acquisition, evidenced by the 33% increase in sales and marketing expense in Q1. Our upfront sales and marketing costs are not aligned with the lifetime value of customer recurring revenue and related earnings in our financial statements. Importantly, our powerful unit economics remain intact, and our balance sheet remains strong as we invest in growth.

[Hoe Shin Goy, CFO at Karooooo]

Quarter one free cash flow was ZAR 60 million and primarily reflects proactive investment in IoT device to meet anticipated demand. Free cash flow also reflects growth-oriented investment in working capital, given the underlying accelerations in the business. As our growth accelerates, it's natural that capital expenditure and strategic investment temporarily increase as a percentage of revenue to support the planned growth.

[Hoe Shin Goy, CFO at Karooooo]

To be clear, the year-on-year decline in quarterly free cash flow does not indicate a structural issue with our ability to generate strong free cash flow. The decline is a result of delivered investment made to support growth, as evidenced by our accelerating growth in quarter one and our outlook for accelerating Cartrack subscription revenue growth in FY 2027 at the midpoint. As we pursue accelerated growth, we expect free cash flow to reflect our investment to drive growth. While quarterly fluctuations may occur due to working capital dynamics and growth-oriented investment, we remain confident in our ability to consistently generate meaningful free cash flow.

[Hoe Shin Goy, CFO at Karooooo]

We have a two-decade track record of strong free cash flow generations that powers our disciplined capital allocation strategy and healthy return on invested capital and position us well for future growth. Our balance sheet reflects our track record of durable growth at scale, profitability, and cash generations. Our net cash on hand plus cash in bank and fixed deposits was ZAR 756 million. Because we hold our cash reserve in U.S. dollars, movement in the U.S. dollar and South African exchange rates may impact our reported ZAR balance.

[Hoe Shin Goy, CFO at Karooooo]

FY 2027 is off to a strong start with record net subscriber additions and healthy retention, driving the 21% Cartrack constant currency subscription revenue growth. We believe we are on track to accelerate total subscription revenue growth in 2027 as we realize the benefit of our recent investment in sales capacity. We aim to drive our growth by balancing subscriber growth with the increased adoptions of video and Cartrack-Tag by existing and new customers.

[Hoe Shin Goy, CFO at Karooooo]

We also believe increased sales efficiencies, coupled with realizing other efficiencies in the business due to scale and leveraging AI, will support strong earnings per share growth. With that said, we reiterate our FY 2027 outlook that implies accelerating subscription revenue growth at the midpoint and healthy earnings per share growth. We expect sales and marketing expense to continue to increase for the remainder of FY 2027 as we continue to invest in growth. However, we anticipate the rate of increase will be lower than experienced in FY 2026. In closing, we delivered strong quarter one result with SaaS ARR growth of 19%, despite FX headwinds.

[Hoe Shin Goy, CFO at Karooooo]

Our record net subscriber additions propel our exceptional performance in quarter one. We are also pleased that we delivered record operating profit in quarter one. These results reflect the strength of our operating model, return on our investment in sales capacity, and our ability to scale efficiently and profitably. As we look ahead to the remainder of FY 2027, we are well-positioned to accelerate growth and deliver meaningful earnings per share expansion. We remain committed to disciplined capital allocation, strong unit economics, and long-term value creations. Finally, we are confident in our ability to consistently generate meaningful free cash flow and healthy return on invested capital. With that, I'll turn the presentation over to Zak Calisto for Q&A.

[Zak Calisto, Founder and Group CEO at Karooooo]

Thank you, Hoe Shin. Good morning or good afternoon to everybody, or good evening. I'll start off with the first question from Josh Reilly of Needham. How much of the strength of South African subscriber growth was due to strong cross-sell of Tag relative to customer or vehicle additions by existing customers? Josh, I'm going to phrase it this way. We did a tremendous amount of sales as a Tag as a standalone, only the Tag product. The Tag product obviously has got a much lower ARPU than our average ARPU. Also, what we did do is also sell a lot of Tag into our existing base.

[Zak Calisto, Founder and Group CEO at Karooooo]

We did focus a lot of our efforts into selling Tag as a standalone to certain of our existing customers, new customers, given the new opportunity and the challenges that the Tag does address that our customers do have. Second question, how do you currently feel about sales capacity, and will you be making incremental investments through the course of the current fiscal year? Yes, we will increase our sales and marketing spend, but at a much lower rate than we did last year.

[Zak Calisto, Founder and Group CEO at Karooooo]

We want to drive more efficiencies to last year. Over the long term, we intend to continue to increase our ability to distribute. This year, we intend to grow it slower than the previous year. Third question, do you plan to expand Cartrack-Tag to any additional countries beyond South Africa in the current fiscal year? One of our biggest challenges is actually growing our headcount and training our headcount and our ability to distribute. At the moment, we have our hands full, and we can only do so much.

[Zak Calisto, Founder and Group CEO at Karooooo]

We intend to remain still very much focused on the Cartrack-Tag in South Africa for this financial year. The next question is from [Ablay]. I am not sure where [Ablay's] from. Cartrack gross margin reached 73% in Q1, above the full-year guidance range of 70%-72%. What factors do you expect to drive the margin lower over the remainder of the year? Typically, [Ablay], we like to give guidance that we believe we will meet, and if we beat it, then it is a plus. We have typically never in history have we actually given guidance that we have missed.

[Zak Calisto, Founder and Group CEO at Karooooo]

I believe given the strong ramping up in customer acquisition, it would be prudent for us to remain that it will be between 70% and 72%. Second question from [Ablay] In the Asia-Pacific and Middle East, subscribers increased 22%, while subscription revenue increased 17% in constant currency. How should we think about the evolution of regional ARPU as lower ARPU countries become a larger part of the subscriber base? Can product cross-selling eventually close the gap between the subscriber and revenue growth?

[Zak Calisto, Founder and Group CEO at Karooooo]

[Ablay] the reality is we first started in Southeast Asia in Singapore. Singapore is a very high ARPU country, and as we move into lower ARPU countries, we believe that the ARPU in the region will resemble South Africa. We are expecting over time, the ARPUs in Asia will come down as Indonesia, Malaysia, Philippines, Thailand become a much stronger part of our business. The next question is from Scott from Roth. Zak, AI camera continues to gain market traction.

[Zak Calisto, Founder and Group CEO at Karooooo]

Can you provide some additional detail around current attach rates in different markets, particularly South Africa? Scott, despite us being selling AI cameras since about 2018, a camera that obviously looks very different to our current products. Our current product is much smaller, much cheaper, much better, and much faster. We still believe we are in very early stages of the product adoption of the video and the AI video, given that we have only recently gone into the broader customers. Whereas before, we have focused very much on very specific high-end customers that the challenge was very detrimental to their business.

[Zak Calisto, Founder and Group CEO at Karooooo]

Today, at current prices, it can actually be something that can help all our customers. I think at the moment, we are running at about a 5% adoption rate in our full base. We do believe there is a long way to increase our penetration into the market. A second question from Scott: It remains early in adoption of Tags, could you provide an update on adoption cycle in South Africa? How many Tags are currently in operation, and would you expect Tags to be meaningful over 5% of the portion of the Cartrack sales in FY 2028? FY 2028 is the next financial year.

[Zak Calisto, Founder and Group CEO at Karooooo]

I certainly think it will be more than 5%, and it currently is already more than 5% of our sales. I would say that adoption is very strong. Another question from Scott: Are you seeing macroeconomic headwinds impacting tech deployment, adoption of Cartrack services? Scott, in the 20 years that our business, Cartrack, we started the business in 2004. I would say that we have been able to do well in both very difficult times and both good times. Today, I do not see the economic headwinds being any different to historical.

[Zak Calisto, Founder and Group CEO at Karooooo]

There's always been economic headwinds, some are more than others. I think fundamentally, we're designed to operate in difficult times and good times. Clearly not in times that it's a total catastrophe. In the countries we operate in, I would say besides Mozambique, most countries are intact, and they've got good economies, and the economies are growing. I certainly believe that shouldn't be a problem. Next question from Alex from Raymond James. "With the record net adds in the quarter, any change in where you are picking up new subscribers from in terms of other vendors in your various regions versus greenfield first-time buyers?"

[Zak Calisto, Founder and Group CEO at Karooooo]

Alex, a lot of the drive in the new net adds was actually the Cartrack-Tag because that really has opened up a whole market for us, and we'll continue to drive that. In the first quarter, we really went to look for greenfield opportunities. Frankly, we are going to focus probably the next three quarters more on cross-selling to our base. We've got either to cross-sell or acquire new customers, and I think the next three quarters, we want to actually focus again on cross-selling.

[Zak Calisto, Founder and Group CEO at Karooooo]

Another question from Alex. "Record net subscriber growth in the quarter. Can you help reconcile the record subscriber growth and the commentary to slow down hiring plans in favor of salesforce efficiency? What are you seeing below the surface on the rep productivity side and demand environment and any regions in particular for this efficiency focus?" I'm a great believer in culture, and culture is all about having systems, processes, and having the ability to execute.

[Zak Calisto, Founder and Group CEO at Karooooo]

When you actually onboard so many people like we did in the last year, it was close to 2,000 people. If you're not careful, the culture can fall apart. We want to tighten up the culture and then continue to grow. We believe if we lose our culture, that's probably our biggest risk in our long-term growth. Next question from Jackson Bogli. I'm not sure where Jackson is from. Jackson is from-- Dylan Becker at William Blair. Sorry, Jackson. I wasn't quite sure. Thank you. I didn't read the full question. "Net subscriber additions accelerate to a record 142,000 in Q1 with particularly strong momentum in South Africa.

[Zak Calisto, Founder and Group CEO at Karooooo]

Can you frame how sustainable these net add levels are through 2027? How the pipeline and sales productivity have evolved as the last year's sales investment matures. What are the level of quarterly adds in the reaffirmed guidance?" Jackson, we don't give guidance to our subscribers because we're going through a phase where we have to expand our distribution capabilities, but we've also got this huge opportunity to cross-sell, and we want to be able to move between these two opportunities swiftly without having to be guided by or be, if I could use the word, cornered by what we've told the market.

[Zak Calisto, Founder and Group CEO at Karooooo]

We prefer not to discuss this, and we prefer to, as we go, we do what's best for the business. The next question, another question from Jackson. "Karooooo is increasingly the operational intelligence platform customers with AI, video intelligence, and workflow automation becoming more central. Are customers' use cases evolving beyond traditional fleet management, and what are the implications for product investment, retention, ARPU, and competitive differentiation?"

[Zak Calisto, Founder and Group CEO at Karooooo]

Jackson, there's a lot to this question. I could talk about it for about 30 minutes. To keep it simple, we have got very strong product adoption, and we are very busy with developing and improving our current tech, both in hardware and both in our software platform, and also in our internal systems to run the business. I think it really is just a question of us continue to improve, focusing on what we have, and having total commitment to our customers to continue to evolve and develop more and give our customers more.

[Zak Calisto, Founder and Group CEO at Karooooo]

That will drive our differentiation. Our differentiation will be about customer service, our platform, and our product. To be able to differentiate, it's an ongoing process. It's not something that you do and then you can put it in the drawer and go to sleep. It's continuous effort. I think those were the questions for today. Thank you everybody for joining us today, and thank you. Bye-bye.

Participants

Executives

• Paul Bieber, VP of Investor Relations and Strategic Finance
• Carmen Calisto, Chief Strategy and Marketing Officer
• Hoe Shin Goy, CFO
• Zak Calisto, Founder and Group CEO