The Hartford Insurance Group Q4 2021 Earnings Report

The Hartford Insurance Group EPS Results

• Actual EPS: $2.02
• Consensus EPS: $1.52
• Beat/Miss: Beat by +$0.50
• One Year Ago EPS: $1.76

The Hartford Insurance Group Revenue Results

• Actual Revenue: $3.70 billion
• Expected Revenue: $3.62 billion
• Beat/Miss: Beat by +$74.54 million
• YoY Revenue Growth: N/A

The Hartford Insurance Group Announcement Details

• Quarter: Q4 2021
• Date: 2/3/2022
• Time: After Market Closes
• Conference Call Date: Thursday, February 3, 2022
• Conference Call Time: 9:53PM ET

The Hartford Financial Services Group, commonly known as The Hartford, is a U.S.-based insurance and investment company that provides a broad range of commercial and personal insurance products and employee benefits. Its core businesses include property and casualty insurance for businesses and individuals, group benefits such as group life, disability and dental plans, and retirement and investment solutions offered through affiliated asset-management operations. The company also delivers risk management, claims-handling and loss-prevention services designed to support policyholders across a variety of industries.

Founded in Hartford, Connecticut, in 1810, The Hartford is one of the oldest insurance organizations in the United States and has a long history of underwriting and product development across multiple insurance lines. Over its history the company has expanded its product set and distribution capabilities to serve small and mid-sized businesses, large commercial clients, and individual consumers. Its insurance offerings encompass commercial liability, property, workers’ compensation, business auto, and specialty coverages alongside personal lines such as homeowners and personal auto policies.

The Hartford primarily serves customers across the United States through a network of independent agents, brokers and direct distribution channels. Its business model emphasizes underwriting discipline, customer service in claims and risk mitigation, and a focus on products tailored to the needs of business owners and employees. The company publishes public filings and corporate information for investors and policyholders seeking details on its strategy, governance and operations.

The Hartford Insurance Group Q4 2021 Earnings Call Transcript

Key Takeaways

• Q4 core earnings rose 10% to $697 million and full-year core earnings reached $2.2 billion, driving a 12.7% ROE and 8% growth in book value per share (excluding AOCI).
• The Hartford returned $2.2 billion to shareholders in 2021 via dividends and share repurchases, advancing toward its $3 billion capital deployment program.
• Commercial Lines delivered 14% Q4 written premium growth with an underlying combined ratio of 88.9%, and management expects pricing to continue outpacing loss trends in 2022 for further margin improvement.
• Personal Lines rolled out a modern digital experience for AARP customers, but is monitoring supply-chain inflation and has implemented underwriting and pricing actions, anticipating a slightly higher combined ratio next year.
• Group Benefits faced elevated COVID-related life and disability claims and estimates $125–$225 million of 2022 pretax pandemic losses, but projects a 6–7% core margin excluding pandemic impacts.

Presentation

[Operator]

Good morning, and welcome to the fourth quarter 2021 The Hartford earnings webcast. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing star then zero on your telephone keypad. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on your telephone keypad. To withdraw your question, please press star then two. Please note this event is being recorded. I would now like to turn the conference over to Susan Spivak, Senior Vice President, Investor Relations. Please go ahead.

[Susan Spivak, SVP of Investor Relations at The Hartford]

Thank you, Andrew. Good morning, and thank you for joining us today for our call and webcast on fourth quarter 2021 earnings. Yesterday, we reported results and posted all of the earnings related materials on our website. For the call today in order of speakers will be Chris Swift, Chairman and CEO of The Hartford, Beth Costello, Chief Financial Officer, and Doug Elliot, President. Following their prepared remarks, we will have a Q&A period. A few final comments before Chris begins. Today's call includes forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and actual results could materially differ. We do not assume any obligation to update information or forward-looking statements provided on this call. Investors should also consider the risks and uncertainties that could cause actual results to differ from these statements.

[Susan Spivak, SVP of Investor Relations at The Hartford]

A detailed description of those risks and uncertainties can be found in our SEC filings. Our commentary today includes non-GAAP financial measures. Explanations and reconciliations of these measures to the comparable GAAP measure are included in our SEC filings as well as in the news release and financial supplements. Finally, please note that no portion of this conference call may be reproduced or rebroadcast in any form without The Hartford's prior written consent. Replays of this webcast and an official transcript will be available on The Hartford's website for one year. I'll now turn the call over to Chris.

[Chris Swift, Chairman and CEO at The Hartford]

Good morning, and thank you for joining us today. In 2021, The Hartford delivered strong financial performance across the organization as we continued to execute on our strategy and realize the growing benefits of investing in our businesses. At our Investor Day in November, we shared our roadmap for maximizing shareholder value and demonstrated how we are executing in a more consistent and sustainable way. Our targeted priorities will continue to produce results that drive profitable growth, enable market-leading ROEs, and deliver consistent capital generation, while at the same time sustaining our top quartile ESG performance. As evidence of our ability to drive profitable growth, core earnings were up 10% in the fourth quarter to $697 million, and full year core earnings grew to $2.2 billion.

[Chris Swift, Chairman and CEO at The Hartford]

Book value per diluted share, excluding AOCI, was up 8% from year-end 2020. The core earnings ROE of 12.7% was for the second consecutive year. During the quarter, we also returned $620 million to shareholders through share repurchases and common dividends, bringing total capital return for 2021 to $2.2 billion. These strong results are the product of an extremely attractive portfolio of businesses and targeted investments over the last several years to generate strong, sustainable cash flow. Going forward, we will continue to prioritize investments for future organic growth, along with dividends and share repurchases in our capital allocation decisions. The Hartford's businesses have distinct advantages of their own and complement each other extremely well, sharing deep underwriting and risk management expertise, tools, insights, and distribution.

[Chris Swift, Chairman and CEO at The Hartford]

Across the portfolio of businesses, we will continue to invest in claims, analytics, data science, and digital capabilities to ensure superior performance. All the businesses possess exceptional talent that fully embrace The Hartford's winning behaviors and passion for execution. I am incredibly proud of the resiliency demonstrated by our team, especially over the last two years. This speaks to our character, focus on continuous improvement, and commitment to all our stakeholders. Let's now turn to highlights from the quarter, which illustrate how our business strategy translates into financial performance. In Commercial Lines, the positive momentum continued with stellar margins and double-digit top line growth, reflecting higher new business levels, continued strong retention, and solid renewal price increases. Looking ahead to 2022, we expect strong growth and earned pricing to continue to exceed loss cost trends in most lines, resulting in further margin improvement.

[Chris Swift, Chairman and CEO at The Hartford]

Personal Lines delivered solid operating performance in a dynamic market environment. I am pleased with the progress being made as we advance the rollout of our new Prevail product and platform that provides a more contemporary experience to our unique AARP customers in the 50+ age segment. We are closely watching the impact of inflation on loss costs and responding with underwriting and pricing actions. We anticipate slightly higher underlying combined ratio in 2022. Turning to group benefits, earnings continue to be impacted by the ongoing pandemic, with elevated life and disability claims. Despite pandemic headwinds, performance across group benefits remains solid, and key business metrics demonstrate our market leadership position. Fully insured ongoing premium was up 5% in the quarter, reflecting increased sales as well as growth in new premium from existing customers. Persistency was above 90% and increased 1 point over prior year.

[Chris Swift, Chairman and CEO at The Hartford]

In 2021, our sales growth benefited from the initial expansion of paid family medical leave in several states. Adjusting for that one-time lift, we are off to a good start with January 2022 sales being on par with prior year. For the full year, we are expecting premium growth in the 2% range compared to 2021. Within our long-term disability book, claim recoveries remain strong. Claim incidence in short-term disability is highly elevated due to COVID, while long-term disability incidence rates have shown modest signs of increases as we have been experiencing, and in turn, will be incorporated into future pricing assumptions. The Omicron variant has driven the most recent surge in cases. Initial effects of Omicron are more impactful for short-term disability, but the lag between infection and death makes it challenging to predict future mortality.

[Chris Swift, Chairman and CEO at The Hartford]

Estimates of expected cases vary widely, as do perspectives on the final resolution of COVID as an endemic virus. For 2022, we are estimating between $125 million and $225 million of pretax losses due to the broad effects of the pandemic, including short-term disability and excess mortality, which we expect to impact results primarily in the first part of the year. Our excess mortality estimates are based on the best data we can gather regarding COVID trends and reflect our optimism for the remainder of the year. This optimism is principally due to the population continuing to get boosted and the Omicron being less lethal. In addition, as advanced therapeutics make their way to the market and into the hands of the medical community, there is an expectation of fewer deaths for those who contract the virus.

[Chris Swift, Chairman and CEO at The Hartford]

Though uncertainty remains, I am encouraged as we progress through 2022, the pandemic will shift to a regional endemic state with more treatment options available. Excluding any pandemic-related effects for both life and disability, we expect the core earning margins to be between 6% and 7%, consistent with our long-term margin outlook for this business. Turning to the macroeconomic environment for 2022, I am optimistic the business environment will be one in which The Hartford will prosper. We expect that consumer capacity to spend will remain strong, which will drive economic growth. The U.S. unemployment rate has fallen to 3.9% and is likely to fall below pre-pandemic levels of 3.5% by year-end, and we are seeing signs of increases to workforce participation.

[Chris Swift, Chairman and CEO at The Hartford]

In 2022, we expect inflation to be challenging in the first half of the year. However, as supply chains gradually improve, consumption transitions from goods to services, and interest rates rise, we believe core inflation in the second half of the year will decline to the 3% range. Lower unemployment and mid-single-digit GDP growth is supportive of our employment-centric workers' compensation and group benefits businesses. An expanding economy is also a catalyst for growth across commercial lines, particularly in small commercial, with higher new business formation. While monetary policy normalization may lead to volatility in the capital markets, our well-diversified and high-quality investment portfolio is constructed to withstand this market dynamic.

[Chris Swift, Chairman and CEO at The Hartford]

With a favorable macroeconomic backdrop, profitable growth, expanding margins in P&C and group benefits, and proactive capital management, we are well positioned based on our current pandemic assumptions to generate a 13%-14% core earnings ROE in 2022 and continuing into 2023. Before I close, I want to speak to our ESG achievements and our commitment going forward. We have been consistently recognized for our efforts and progress, setting us apart from our competitors. Most recently, The Hartford was named the number one insurer in 14th overall on America's Most JUST Companies list. The recognition we continue to receive is a testament to our long-standing commitment to sustainability and the dedication and hard work of our teams that make these priorities core to who we are.

[Chris Swift, Chairman and CEO at The Hartford]

ESG leadership remains a critical component of our value creation strategy as we continue to deliver strong financial results alongside positive outcomes for all stakeholders. With sustainable advantages, we consistently achieve superior risk-adjusted returns. This is a direct result of our performance-driven culture and the significant investments we have made to transform the organization into one with exceptional underwriting tools and expertise, expanded product depth and breadth in industry-leading digital capabilities, complemented by a talented and dedicated employee base. We will continue investing for the long term to become an even more differentiated competitor, all while producing financial results. I am confident that The Hartford has never been in a better position to continue to deliver on our financial objectives and enhance value for all stakeholders. Now I'll turn the call over to Beth.

[Beth Costello, CFO at The Hartford]

Thank you, Chris. Core earnings for the quarter of $697 million or $2.02 per diluted share reflects strong P&C underwriting results and a significant contribution from investments, partially offset by the continued impacts of the pandemic in group benefits. Commercial lines reported 14% written premium growth in the quarter, reflecting an increase in new business, strong policy retention and exposure growth. The underlying combined ratio of 88.9 improved 1.8 points from the fourth quarter of 2020 due to lower COVID losses and improvement in the loss ratios in Global Specialty workers' compensation and property. In personal lines, the underlying combined ratio of 95.9 includes the effect of an increase in auto claims frequency and severity. New business premiums grew 16%, with increases in both auto and homeowners.

[Beth Costello, CFO at The Hartford]

P&C current accident year catastrophes in fourth quarter were $22 million before tax, which is net of reinsurance recoveries of $39 million under our aggregate catastrophe cover. As a reminder, this cover attaches once qualifying cat losses exceed $700 million. As it relates to our cat reinsurance program, we renewed the program on January 1st, 2022 at only a modest increase in cost with no changes in structure. We have included a summary of our program in the earnings slide presentation. P&C prior accident year reserve development was in core earnings with a net favorable $144 million, driven by a decrease in reserves for workers' compensation, catastrophes, package business and personal auto liability, partially offset by adverse reserve development subject to the adverse development cover, of which $18 million was ceded to the cover.

[Beth Costello, CFO at The Hartford]

We have cumulatively ceded $300 million of losses, the coverage limit under the treaty. Outside of core earnings, we also recognized adverse development of $155 million before tax for asbestos and environmental, with $106 million for asbestos and $49 million for environmental. During this year's reserve study, we saw a decline in asbestos client claim filing frequency, which was more than offset by an increase in defense costs and claim settlement rates and values. For environmental, the reserve increase was primarily due to the settlement, an increase in legal defense costs, and higher site remediation costs. While the $155 million of reserve development was economically ceded under the adverse development cover, we took a charge to net income for the deferred gain on retroactive reinsurance.

[Beth Costello, CFO at The Hartford]

To date, we have ceded a little over $1 billion to the adverse development cover, with $485 million of limit remaining. Turning to group benefits, the core loss of $12 million compares to core earnings of $49 million in fourth quarter 2020. The core loss reflects continued elevated excess mortality losses in group life, higher short-term and long-term disability claim incidents, and an increase in the expense ratio. When we shared our third quarter results, the reported U.S. COVID death rate had started to decline from the August surge. Unfortunately, the decline was short-lived as the death rate ticked up again in December. Using CDC reported COVID deaths, we currently estimate U.S. deaths for the fourth quarter will be about 126,000, just slightly higher than 124,000 deaths for third quarter.

[Beth Costello, CFO at The Hartford]

The death rate for those under age 65 is down slightly, but still higher than the first quarter of 2021. Our estimate for all-cause excess mortality in the quarter is $161 million before tax, compared to $152 million in the prior year quarter. The $161 million included $176 million with dates of loss in the fourth quarter. The disability loss ratio was elevated 6.5 points over the prior year due to higher claim incidence levels for both long-term and short-term. We increased our 2021 and thereafter to reflect modest increases in claim activity. Additionally, short-term disability claims in the quarter were elevated due to COVID, and we did not experience a corresponding decrease in non-COVID claims as we did earlier in the pandemic.

[Beth Costello, CFO at The Hartford]

When adjusting for excess mortality and COVID related, the expense ratio for group benefits increased by 1.7 points compared to the prior fourth quarter. The expense ratio was impacted by higher compensation costs, an increase in technology costs, and higher staffing costs to handle elevated claims. In addition, the fourth quarter of 2020 benefited from a reduction. Partially offsetting these expense increases were incremental Hartford Next expense savings and the effect of earned premium growth, reflecting the impact of daily average AUM increasing 20% of $158 billion. Mutual fund net inflows were positive for the fifth consecutive quarter of $358 million. The corporate core loss of $41 million compared to a loss of $51 million in the prior year quarter.

[Beth Costello, CFO at The Hartford]

The lower core loss was primarily due to an increase in net investment income related to a higher level of dividends received on equity funds. Across the enterprise, we continue to execute on our Hartford Next operational transformation and cost reduction plan, achieving $423 million. We remain on schedule to achieve savings of $540 million in 2022 and $625 million in 2023. Turning to investments, our portfolio delivered another outstanding quarter. Net investment income was $573 million benefiting from very strong annualized limited partnership returns of 22%, mostly driven by private equity. Partnerships was 3.1% before tax for the fourth quarter and the full year.

[Beth Costello, CFO at The Hartford]

Looking forward to 2022, we would expect our total annualized portfolio yield, ex of the limited partnerships, will be slightly lower than in 2021 as the reinvestment rate continues to be low, below the average portfolio and non-routine income items such as make whole payments. The portfolio credit quality remains strong with no credit losses on fixed maturities. Gains on fixed maturities before tax were $2.1 billion at December 31st, down from $2.5 billion at September 30th due to marginally higher interest rates and wider credit spreads. To $50.86. The trailing 12 month core earnings ROE was 12.7%. $620 million to shareholders in repurchases and $120 million in common dividends paid. As of December 31st, purchase authorization remains for...

[Beth Costello, CFO at The Hartford]

From January 1st through February 2nd, we repurchased approximately 2.5 million common shares for $180 million. Cash and investments at the holding company were $1.9 billion at year-end. As a reminder, included in the holding company cash of hybrid securities in April 2022. During the fourth quarter, we received approximately $440. Looking forward to 2022, our views for the financial outlook are largely unchanged from those we shared at Investor Day. We expect to generate profitable growth in both P&C. Management plans provide the path to a 13%-14% ROE for 2022 and into 2023. We look forward to updating you on our progress. I'll now turn the call over to Doug.

[Doug Elliot, President at The Hartford]

Thank you, Beth, and good morning, everyone. 2021 was an impressive year for The Hartford's property and casualty business. We achieved substantial progress on each of the five critical strategy drivers as outlined during our Investor Day, and the financial results were simply outstanding. Across the five, our expanded product breadth is driving top line growth across each of our commercial businesses. Advancements in technology and data are fueling straight through processing and small commercial, speed to market improvements in middle and large commercial, and the launch of our new personal lines product, Prevail. Our distribution footprint is stronger than ever, with expanded capabilities to meet changing customer needs across multiple channels. The Hartford's strong focus on customer experience is distinguishing our marketplace execution.

[Doug Elliot, President at The Hartford]

Our small commercial digital experience was rated number one in the industry by Keynova, and Net Promoter Scores have significantly improved in middle and large commercial, putting us in the top tier of national carriers. Our talent powers our critical drivers and has delivered full year 2021 property and casualty written premium growth of 9% and underlying combined ratio of 89.4 and core earnings of $2 billion. The underlying combined ratio was 3 points lower than 2020 and core earnings were 17% higher. Our momentum in the marketplace is evident with several consecutive quarters of strong top-line growth and underlying margin improvement. Let me dive a bit deeper into each of our business line results before closing with several comments about 2022.

[Doug Elliot, President at The Hartford]

The Commercial Lines underlying combined ratio was 89.1 for the year, 6.4 points lower than prior year, improving 3.6 points ex-COVID. The margin improvement throughout the year was driven primarily by strong earned pricing, outstanding underwriting execution, and the impact of our Hartford Next expense program. Commercial Lines top-line performance was also exceptional, growing 12% year-over-year and 14% in the fourth quarter. Small Commercial closed a year of record performance and continued market leadership with written premium eclipsing $4 billion, an increase of 11%. Fourth quarter written premium growth was even stronger at 17%. Policy count retention increased 2%, 2 points in the quarter, driven by consistent pricing and underwriting, and in-force policies grew 6.5% versus prior year. The continuing benefit from an improving economy, including rising, the year was up 21%.

[Doug Elliot, President at The Hartford]

Fourth quarter new business was $162 million with growth of 6%. An excellent result given the economic rebound during the last quarter of 2020. New written premium growth was significant across all distribution channels and our market-leading BOP product Spectrum continues to have strong traction. In middle and large commercial, written premium increased 12% for the year and 14% in the fourth quarter. Middle market new business of $532 million increased 11% for the year, with significant contributions from our core general industry book, as well as our specialized verticals. Quote and hit rates for the year both improved over two points from 2020, reflecting our growing momentum, deeper product suite, and improving underwriting execution. We continue to balance the rate and retention trade-off while maintaining disciplined underwriting and leveraging our risk segmentation tools to drive profitable growth.

[Doug Elliot, President at The Hartford]

Global Specialty produced a strong year with annual written premium growth of 13% and 11% in the quarter. New business of $912 million for the year or growth of 21% was equally impressive, and policy retention remained strong throughout the year in the mid-80s. The breadth of our written premium growth continued to be led by wholesale U.S. financial lines and environmental. Global Re also had an excellent year with written premium growth of [26] and loss trends. U.S. standard commercial lines renewal written pricing was in line with the prior two quarters and continues to exceed loss trend across most products. Ex workers' compensation pricing was 6.5 in the quarter, with workers' comp pricing coming in at 1.2%. Within middle market, ex-comp pricing also remains sequentially consistent at 8%.

[Doug Elliot, President at The Hartford]

In Global Specialty, U.S. pricing in the quarter was still quite good at 9%. U.S. wholesale achieved 12.7% and Ocean Marine, 13.5%. Fourth quarter pricing gains in the international portfolio of 11.6% remain strong. Across commercial lines, loss trends and loss ratios for the year were largely in line with expectations. For the year, the ex cat current ex-near loss ratio improved 4.9 points with a fourth quarter reduction of 190 basis points, benefiting in part from lower COVID losses for the year and 60 basis points for the quarter. Loss ratio improvement in the fourth quarter was driven by strong earn pricing and favorable property frequency, partially offset by a few large property losses across our book.

[Doug Elliot, President at The Hartford]

Shifting over to personal lines, the underlying combined ratio for the year increased 6.8 points to 89.9. Auto results were impacted by increasing vehicle trips and miles traveled. Liability frequency in the quarter continued to run favorable to expectations. However, physical damage frequency ran a bit worse. Auto severity remains elevated, primarily driven by rising wages and supply chain pressures on the cost. In home, full year and fourth quarter frequency was better than our expectations. However, higher claims severity from elevated building material and labor costs drove the underlying loss ratio up over 3 points for the year and the fourth quarter. Written premiums declined 1% for both the year and the fourth quarter. However, I am encouraged by the improving growth profile in the second half of 2021.

[Doug Elliot, President at The Hartford]

We see positive signs with rising conversion rates, steady retention, and slightly improved industry shopping for our 50+ cohort, as included in J.D. Power's reported data. Prevail, our new product, is now available in eight states, with the rollout significantly expanding in 2022. While we remain pleased with the quality of our new business, pricing is a top priority. More on that in a moment. Before I turn the call back to Susan for Q&A, I'd like to share a few thoughts about 2022. Consistent with Investor Day, we continue to project 2022 commercial lines written premium growth between 4% and 5% with an underlying combined ratio between 86.5% and 88.5%. Coming off significant 2021 growth of 12%, 4-5 is a strong target for this year.

[Doug Elliot, President at The Hartford]

We expect to return to more historical patterns of workers' compensation exposure growth. Counterbalance, the projected underlying combined ratio is approximately 2/3 loss ratio and 1/3 expense. Renewal written pricing in commercial lines excluding workers' compensation is expected to run in the mid-single digits, with certain Global Specialty lines such as wholesale and U.S. Ocean Marine closer to double digits. Workers' compensation pricing is projected to remain competitive, especially in Small Commercial. Renewal written pricing is projected to be flat to slightly negative. Across commercial lines, we expect earned pricing will continue to exceed loss trends in most lines except workers' compensation. In Personal Lines, we expect auto frequency to modestly increase but remain below pre-pandemic trajectory. Persistent building and material inflation, increasing labor costs, and supply chain disruptions throughout 2022 will continue to impact severity.

[Doug Elliot, President at The Hartford]

As a result of these trends, our auto and home regulatory filings have ramped up significantly over the last 90 days. I expect this elevated filing activity to continue throughout the first half of the year. To ensure our initial price points reflect our most current view of loss trends, we have been deliberate and thoughtful with an adjusted Prevail state launch schedule. All in, we expect 2022 personal lines underlying combined ratio of 90%-92%. In closing, 2021 was an outstanding year for our property and casualty business and a strong validation of our multi-year roadmap. Our commercial lines business, buoyed by the improving economy, grew at a double-digit clip. Strong pricing earned into the commercial book, driving lower current accident year loss ratios. Each commercial business delivered strong execution and improved accident year performance.

[Doug Elliot, President at The Hartford]

Early results from the launch of Prevail in personal lines demonstrate encouraging signs that we'll compete well into the next decade. The seamless integration of our product portfolio, technology and analytics, distribution, and talent have driven our success in the market sustainable, as is our future. I look forward to updating you all on our 2022 performance with our first quarter call. Let me now turn the call back to Susan.

[Susan Spivak, SVP of Investor Relations at The Hartford]

Andrew, we're ready to take questions.

[Operator]

We will now begin the question-and-answer session. To ask a question, you may press star then one on your telephone keypad. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star then two. Please limit yourself to one question and a brief follow-up. At this time, we will pause momentarily to assemble our roster. The first question comes from Andrew Kligerman with Credit Suisse. Please go ahead.

[Andrew Kligerman, Managing Director at Credit Suisse]

Hey, thanks a lot. You know, just taking a deeper look at the personal lines area. Looks like you came in at an auto combined ratio of 105.4, and you're in the midst of rolling out the Prevail program. I'm wondering how long it takes to kind of get those rate increases in place and, you know, when you think you could get to a loss ratio, you know, in an attractive range and where that might be.

[Doug Elliot, President at The Hartford]

A few different questions inside. Let me see if I can uncouple and answer them. First point I'd make is that from a seasonal perspective, our fourth quarter loss ratio is our highest quarter in the year. Consistent with our planning and history and also performance in 2021, I just want to note that, right? It runs 3-5 points on average per year higher than our number for the year. That is inside the fourth quarter. Secondly, as I said in my remarks, we have rolled out eight states by the end of 2020 on, you know, our rework around supply chain. We are actively working 45 states right now from a filing perspective. I think you've seen, you know, our pricing progress over the last couple of years.

[Doug Elliot, President at The Hartford]

We reported in the supplement relatively steady over that period of time. You know, our rate need nine months ago was relatively small. That has changed as we've watched supply chain, and Andrew, we're reacting to that on a weekly basis. Aggressive approach to what we're doing with filings happening by the week, by the month.

[Doug Elliot, President at The Hartford]

Aggressive in first quarter, second quarter, and I expect, you know, over the next 5 months, we'll be largely through that effort. You'll continue to see as we work our way through 2022, the results in our written pricing as demonstrated in our supplement.

[Andrew Kligerman, Managing Director at Credit Suisse]

Thanks for that. I mean, it sounds like, you know, you're very confident in trajectory. As I think about personal lines in general fitting in with the property casualty business, do you see that as a fit, as a core fit, and is that a business that you feel is necessary to be in over the long haul?

[Chris Swift, Chairman and CEO at The Hartford]

Yeah, Andrew, it's Chris. I would say, yeah, we see it as a fit. We like the business. Obviously, over the years, we've improved our contractual relationship with AARP and extended it, you know, for 10 years. I think of it as primarily an affinity direct marketing, you know, business with two great brands, meaning AARP and The Hartford. And then particularly with the modernized product, the platform, our digital emphasis, I think we can really make something, you know, happen here that we hadn't been able to do before, just given some of the contractual, you know, arrangements. You know, it's a preferred segment, you know, we like. I think we got a good brand, you know, in there.

[Chris Swift, Chairman and CEO at The Hartford]

It's not unusual for, you know, commercial line carriers to have, you know, personal lines operations. We think it contributes, you know, to our overall profile, and our overall, you know, earnings and ROE, you know, components.

[Operator]

The next question comes from Tracy Benguigui with Barclays. Please go ahead.

[Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays]

Thank you. Good morning. Just maybe a quick follow-up on what you were just talking about. You mentioned some contract changes. You know, I guess I'm wondering the last time the industry had to correct pricing on auto back in 2015 to 2017, you may not have been able to be as agile. I'm wondering how the playbook may change now 'cause I believe now you have more six month policies versus 12-month policies. Were there any other structural changes that would make you more agile this go around?

[Doug Elliot, President at The Hartford]

I guess a few things, Tracy. I would point out. You're right, our Prevail product is a six-month product for auto, so that changes the dynamics of how we'll manage the product, the speed and our flexibility around that. There's also a feature of lifetime continuation in the old product that now is not with the new product going forward, essentially across the country. Yeah, we think we have a much more nimble approach, a contemporary product, and excited about the early results. We have a lot of work in front of us in 2022 to get it rolled out across the country.

[Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays]

Okay. Great. Just to be clear, that's just in Prevail and not in-

[Doug Elliot, President at The Hartford]

Six months is Prevail, correct?

[Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays]

Yeah. Okay. Got it. You know.

[Chris Swift, Chairman and CEO at The Hartford]

Tracy.

[Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays]

It looks like The Hartford.

[Chris Swift, Chairman and CEO at The Hartford]

Just one.

[Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays]

Yes.

[Chris Swift, Chairman and CEO at The Hartford]

Tracy, it's Chris. Just one point of emphasis. You know, Doug obviously is thinking about Prevail and then our existing in-force book and all the work that we have to do. Even in our existing 12-month policy, new business only does not have a lifetime continuity agreement. We have, you know, the ability, you know, over the last 18 months or so, 12 months, when we're writing new business, you know, with AARP, even in the non-Prevail product, we are not, you know, writing new business with lifetime continuity agreements. But the vast majority of the in-force, you know, still obviously has, you know, lifetime continuity. Just one little nuance.

[Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays]

Okay. Thank you for jumping in. That's really helpful. Maybe shifting gears. I noticed that Hartford lost AOCI during 2021, and it looks like that may happen given higher interest rates. I also noticed at the same time, you're shortening the duration of your P&C assets from five years back in September 2020 to 4.3 years now at year-end. Is that something we could expect to continue? And I'm just wondering how important AOCI is in the way you manage capital.

[Beth Costello, CFO at The Hartford]

Yeah, Tracy, I'll take that. You know, I don't see that as a significant change. Some of that is also related to just the change in the duration of the liabilities. We did, you know, shorten duration in what we would refer to as our surplus assets, just, you know, given our views of what's happening with interest rates. You know, some of the sales that we did in the fourth quarter were on the longer end. You know, I would say that it's not a significant change, but again, just our way of positioning the portfolio. You know, we do look at AOCI in total. Again, I wouldn't characterize some of the changes we made as anything all that significant.

[Operator]

The next question comes from Elyse Greenspan with Wells Fargo. Please go ahead.

[Elyse Greenspan, Managing Director at Wells Fargo]

Thanks. Good morning. My first question is on the capital side. You bought back $1.7 billion in 2021. You know, that's ahead of kind of the $1.5 billion that you had pointed to for 2021 and then also for 2022. Given the dividends that you laid out with your outlook from the subs over the coming year, I mean, it seems like you could probably finance more than $1.3 billion. Is there some upside to the 2022 capital return plan? And how should we think about the timing, you know, of getting to share that and perhaps exceeding that?

[Chris Swift, Chairman and CEO at The Hartford]

Elyse, I would start and then Beth can add her, you know, commentary. Yeah, we're pleased with our capital management actions over the last years and, you know, equally what we, you know, believe we're gonna continue to do, you know, going forward. It's premature right now to start to speculate, you know, what are we gonna do, you know, you know, for the rest of the year and into 2023. I think we've always, you know, been clear with you. You know, when we change our views and, you know, have additional excess capital to, you know, to allocate, you know, we'll communicate with you. Right now, we wanna finish our existing program.

[Chris Swift, Chairman and CEO at The Hartford]

Obviously see how the, you know, year plays out, make sure we're funding all our internal growth opportunities. You know, Beth, you-

[Beth Costello, CFO at The Hartford]

Yeah, I really look at the additional amount that we did in 2021 as just an acceleration of what our plans were for 2022. I mean, as you know, we typically do look to execute our capital management plans ratably over the periods. But we're not agnostic to share price, and our program does, you know, provide us flexibility to react when you know, movements in share price make it attractive for us to, you know, maybe repurchase a bit more than we had originally planned. As Chris said, you know, we're executing on the total authorization of $3 billion and very pleased with that.

[Elyse Greenspan, Managing Director at Wells Fargo]

Thanks. My follow-up is on loss trend within commercial lines. When you set your underlying margin guide for 2022, and also when you know, make the comment, Mike, that you expect pricing to continue to exceed loss trend. What do you guys see, you know, in the loss trend environment and what's embedded there within your 2022 guidance?

[Doug Elliot, President at The Hartford]

Elyse, I would say that largely 2022's loss trend ticks are consistent with 2021. Comp is certainly consistent vis-a-vis both frequency and severity. You know, we've talked about medical severity up over mid-single digits and then the higher middle digits and frequency has been pretty favorable. The one tweak we have made in the last couple of years, I guess two tweaks. One is we're aware of and focused building construction, property, et cetera. We've bumped up that trend a little bit, and we continue to watch excess trend as well. Casually, excess is an area where we've been in the high single digits and remain there for 2022.

[Operator]

The next question comes from Greg Peters with Raymond James. Please go ahead.

[Greg Peters, Managing Director at Raymond James]

Good morning, everyone. My first question is gonna focus on the growth outlook for commercial lines that you reiterated in slide nine of your investor deck. I guess what I'm trying to do is, you know, we're looking at the pieces here, the strong result, continuing positive trend of rate. It, you know, if just sitting back here from the cheap seats, it looks like the 4%-5% targeted growth for 2022 looks to be low-hanging fruit, especially in the context of a rate environment that continues to be favorably, you know, favorable as it relates to, you know, price over loss cost trends. I thought maybe you could give some additional color on that.

[Doug Elliot, President at The Hartford]

Yeah. Let me try, Greg. I'd start with, you know, across commercial, our three big businesses. As we've mentioned, there's been a little bit of tailwind behind us from economic growth, right? Coming through exposure and premium audits primarily in the workers' comp area. When you think about, as an example, small commercial, which is up over 10% for 2021 in the 12% range. We share with you PIF. PIF change in the supplement. PIF is running policies in force at 6.5, right? So customer count is up. The rest of that is roughly exposure plus or minus, and it varies by line of business. It gives you a sense that, you know, we see quite a bit of tailwind.

[Doug Elliot, President at The Hartford]

More tailwind in 2021 from exposure than we had seen prior, certainly relative to 2020 when the market went the other way on us, but even historically. Same thing in middle, that when we look at our business, up small teens, there's a fair amount of that coming from what I would say elevated exposure growth bouncing back over 2020. So when you pull some of that abnormal growth out, you know, you get more a mid-single digit type run rate, and we think that's still a strong run rate. Now, yes, we expect pricing to be strong, and yes, I'd like to see our PIF growth continue to grow.

[Doug Elliot, President at The Hartford]

I have to, you know, suggest to you that when you look at these growth rates, a good percentage, 50%-60% of some of those growth numbers, you know, are driven by exposure change that we expect will slow down quite a bit in 2022. Does that help a little?

[Greg Peters, Managing Director at Raymond James]

Yeah, it does. That makes sense. It's trying to parse out, you know, what is due to economic rebound versus the rest of the ordinary business. It's a little hard for us sitting on the outside to figure out if that makes sense to you.

[Doug Elliot, President at The Hartford]

The other last point I would share, Greg, is you also have to do a compare, right? The compare against 2020 for our 2021 performance was an easier compare because of what happened in the second quarter of 2020. We had a terrific year this year. Essentially, we rode through.

[Doug Elliot, President at The Hartford]

In terms of new business, as much as we had expected 9 months ago for, you know, an 18-24-month period. Now all of a sudden the 2022 compare will become more challenging just because of the success we had in 2021.

[Greg Peters, Managing Director at Raymond James]

Yeah, that makes sense.

[Chris Swift, Chairman and CEO at The Hartford]

Greg, make no mistake. I mean, we are focused on growth, right? You know, we think it's a great time to grow, you know, given the environment. You also know that a lot of our competitors think it's a good time to grow, too. There is still a discipline that we still want the teams to have. We want them to be orientated to growth and taking risks and using all the sophisticated tools we have on our underwriting side. You know, it's not growth at all costs.

[Greg Peters, Managing Director at Raymond James]

That makes sense. The other question I had, you know, in slide 18, this isn't necessarily particular to you, it's an industry phenomenon. The returns from LPs in 2021 have been outstanding. It doesn't seem like that's a sustainable result. I guess what I'm getting at is, you know, what's a normalized, you know, long-term expected return on your LPs? Is that sort of the number, you know, we should be using as we think about, you know, the contribution from that in 2022 and beyond?

[Chris Swift, Chairman and CEO at The Hartford]

I'm gonna ask Beth to add her color. You're right. I mean, we've enjoyed two years of superior returns, however you want to look at it. You know, either from a mark-to-market side or a cash realization side. You know, some of our real estate investments have been just home runs across the board, you know, in addition to our private equity capabilities. You're right, that can't continue at the same rate. Beth, what would you add?

[Beth Costello, CFO at The Hartford]

Yeah. What I would add is, you know, as we think about the asset class and over the long term, we think about a return more in sort of the 8%-10% range is how we think about what this asset class can deliver to us. Obviously, very pleased with the results we had this year. As Chris indicated, you know, a significant portion of the gains that we had were actual realizations of asset sales and so forth in the underlying funds. You know, all in all, great performance. I'd have you think about kind of 8%-10%.

[Greg Peters, Managing Director at Raymond James]

Got it. Thank you for the answers.

[Mike Zaremski, Senior Equity Research Analyst at Wolfe Research]

Maybe a first question on Global Specialty. Any color on what's driving the reserve developments, especially now given that the ADC cover from Navigators, I believe is exhausted?

[Chris Swift, Chairman and CEO at The Hartford]

Yeah. Mike, I would share with you just the context on the ADC, why we put it into place. You know, first, you know, was really the strategic opportunity to acquire the old, you know, Navigators and, you know, add to our capabilities. I think we've picked up a wonderful, you know, team, culturally aligned with us and really doing, you know, great things in the marketplace. Our Global Specialty book, you know, today you could see in the supplement is $2.6 billion and, you know, is running, you know, strong, overall, you know, profitability, you know, that we've worked hard to improve. Particularly, you know, Doug and the Global Specialty leadership team have really put our fingerprint, you know, on that business.

[Chris Swift, Chairman and CEO at The Hartford]

Back to the ADC, we put it in place because we knew they had some, you know, issues on their balance sheet. The way we thought about financing with cash and using an ADC, I think was the right decision. Obviously we needed it, and we are where we are today. I would say going forward is completely different, just given our fingerprints are all over it. You know, when I look at, you know, their reserve positions and balance sheets right now, I'm really pleased where the Global Specialty balance sheet is in total, you know, for the future. That's what I would say. Beth, what would you add?

[Beth Costello, CFO at The Hartford]

Yeah, I agree on the comments on the overall balance sheet. As it relates to the SER, it was primarily in financial lines, and a little bit in life sciences, and really just a reaction to some higher than expected large loss emergence. As we looked at what we were experiencing and went to make our year-end picks, we took all of that into consideration.

[Mike Zaremski, Senior Equity Research Analyst at Wolfe Research]

Okay, great. Yeah, you know, overall reserve development was very healthy. Didn't mean to pick on it. I just know it's been recurring, so I felt like it was worth asking. Follow-up, just wanna be clear on personal lines. You know, your results, like many others in auto, you know, that should improve the loss ratio in auto. But just in terms of cadence, should we be thinking it's more kind of second half of the year loaded in terms of the improvement?

[Doug Elliot, President at The Hartford]

As our written pricing goes in, obviously we'll be earning that heavier element second half of the year. Our loss trend picks, though, are, you know, spread throughout the year as we deem appropriate. As I mentioned, you know, although we think frequency will be just up slightly, we have leaned into supply chain on the severity side. That is a part of our overall assumption. I think on top of the trends we experienced this year, which are, you know, we all can see as you look at loss ratio performance 2020 versus 2021, I think the combination of both those years and our expectations for increased severity next year.

[Doug Elliot, President at The Hartford]

Our reasonable selections that we made inside our business plan.

[Beth Costello, CFO at The Hartford]

The only thing that I'll just add to that as it relates to trend, and I know Doug commented on this before, is just keep in mind that, you know, fourth quarter is always a high, you know, auto quarter for us, from a seasonality perspective. I think, you know, to the point as we look to get weight into the book, as we think about increases in supply chain, I think when you look at the first half of the year in 2022 compared to the first half of the year in 2021, I'd expect to see things, you know, a bit elevated from there, because we really started to feel supply chain in the latter part of 2022 just from a compare perspective, if that's helpful.

[Doug Elliot, President at The Hartford]

Mike, maybe one other thought too. I don't think it's well known, but you know, when you look at loss costs inside personal lines auto, a significant component of that auto loss cost piece is liability. You know, supply chain is impacting physical damage differently than liability. You know, not to be underestimated, you know, liability has been performing for us. Knock on wood, we still have to watch and we have to perform through 2022. You know, more of that supply chain is sitting on top of physical damage, and physical damage is not 100% of the loss cost.

[Mike Zaremski, Senior Equity Research Analyst at Wolfe Research]

That's helpful. Thank you.

[Operator]

The next question comes from Gary Ransom with Dowling & Partners. Please go ahead.

[Gary Ransom, Partner at Dowling & Partners]

Good morning. Yeah, I wanted to ask in commercial lines whether there were any segments or lines where you were doing any meaningful true ups at the end of the year. In the back of my mind is just the casualty trends and the distortions that we've had, whether, you know, how you might have incorporated that into your final loss picks for 2021.

[Doug Elliot, President at The Hartford]

Gary, when I think about accident year 2021 to start, I would say that very quiet activity. I mean, Gary, we had leaned into our loss trend selections in planning out the 2021 year. And as you know, on those casualty lines, unless there's some really big reason, we don't come off those trend lines for, you know, multiple years. And then as we always do every time we close the books, we're looking back on all the prior accident years, you know, we had some pluses and minuses. The net of all that was, you know, generally a pretty favorable quarter relative to that, and we talked about Navigators. I feel really solid about our balance sheet.

[Doug Elliot, President at The Hartford]

I think we work hard at it, we assess it, and 2021 performed basically in line with expectations, with the exception of some of the pressures we saw from COVID and supply chain.

[Gary Ransom, Partner at Dowling & Partners]

Is there anything that I should read into the Small Commercial year-over-year comparison that underlying was up a little bit?

[Doug Elliot, President at The Hartford]

Love that question. What I want you to read into small commercial is 88 and 17% growth in fourth quarter and over 11% in the year, right? That business is hitting on all cylinders. We feel really good about our rate adequacies. We are strong across, Gary, all the lines inside small commercial. I think the rollout of our new Spectrum product over the last two years has just hit the street, the exact spot we intended to. No, I'm very bullish. At some point, you have such strong profitability. You know, we leaned hard into growth. We felt like it was the right time to do that. It was the right product mix. I look back on-

[Gary Ransom, Partner at Dowling & Partners]

Fair enough. If I could sneak one more in. When I look at all the favorable development, we had a lot from workers' comp and cats, and I think I understand that, but the other one is package, where you've had a very consistent pattern of favorable development. Is there any particular story behind that or line within that package that's driving that?

[Beth Costello, CFO at The Hartford]

No, I wouldn't point to anything specific, Gary. I mean, again, as we, you know, evaluate the actual experience in both from, you know, frequency and severity perspective, you know, we've made some adjustments on that. Just really pleased with how the line has performed over time, but nothing specific that I would point to.

[Gary Ransom, Partner at Dowling & Partners]

Great. Thank you very much.

[Operator]

The next question comes from Josh Shanker with Bank of America. Please go ahead.

[Josh Shanker, Managing Director at Bank of America]

Yeah, thank you. One more question on the ADC. I mean, maybe I'm wrong, but I feel back in when debt was created that you raised about $300 million of protection, it seemed like a lot. I remember having a discussion with you that the difference between buying $200 million of protection and $300 million wasn't materially a significant amount of money, so it made sense. Here we are, we've blown through it. Given that you had the ADC, it gave you some comfort, you know, in your financials, you know, about taking those charges. Has that book seasoned to a degree that you're confident that the pick right now are probably very close to where they will ultimately lie?

[Josh Shanker, Managing Director at Bank of America]

Could there be some conservatism in your picks because you did have sort of the protection of the ADC to ring-fence your core earnings?

[Chris Swift, Chairman and CEO at The Hartford]

Josh, what I would say is, as I try to say, you know, we feel good about where the balance sheet is now. We put our fingerprints over it for the last, you know, 2.5 years, including, you know, new business. We got it positioned the way we want it. That's what I would say.

[Josh Shanker, Managing Director at Bank of America]

I mean, look, it can go both ways. I'm just curious if you know, but I guess we'll leave it there. I don't think I'm gonna get more out on this issue. I'll leave it at that.

[Chris Swift, Chairman and CEO at The Hartford]

You're right.

[Josh Shanker, Managing Director at Bank of America]

On the personal lines, you know, you look, you've been rerating your business for a long time, rewriting it. Is there any argument that your customers at this point are stickier than the average customers in the industry? They've been with you through a lot of rounds of rate changes and underwriting revisions, and you should have a higher persistency, even in the face of higher prices compared to some peers.

[Doug Elliot, President at The Hartford]

I think we have a strong customer base that believes in our product and our association with AARP, and I expect to be strong. To me, you know, one of the hallmarks of great retention is consistency in pricing and a super product. I believe those are all priorities. They are in terms of our, you know, strategy and behaviors as we work through time, and I'm excited about the advancement of the contemporary product design that we're gonna see with Prevail. We felt we needed to do that. It's been a big investment, a lot of work, but we felt like this was the right time for us to completely refresh and rebuild our product so that, Josh, that degree of stickiness would not only stay the same but get stronger. I think it will over time.

[Josh Shanker, Managing Director at Bank of America]

Thank you.

[Operator]

Unless there's time for any other questions, I see it is past the top of the hour. I would like to turn the conference back over to Susan Spivak for any closing remarks.

[Susan Spivak, SVP of Investor Relations at The Hartford]

Thank you, Andrew, and thank you all for joining us today. If we did not get to take your question, please reach out to my office, and we will be happy to follow up. Have a good day.

[Operator]

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.

Participants

Executives

• Beth Costello, CFO

Analysts

• Andrew Kligerman, Managing Director at Credit Suisse
• Chris Swift, Chairman and CEO at The Hartford
• Doug Elliot, President at The Hartford
• Elyse Greenspan, Managing Director at Wells Fargo
• Gary Ransom, Partner at Dowling & Partners
• Greg Peters, Managing Director at Raymond James
• Josh Shanker, Managing Director at Bank of America
• Mike Zaremski, Senior Equity Research Analyst at Wolfe Research
• Susan Spivak, SVP of Investor Relations at The Hartford
• Tracy Benguigui, Director and Senior Equity Research Analyst at Barclays