Lumen Technologies Q3 2022 Earnings Call Transcript

Quartr
Provided by Quartr
November 2, 2022

Key Takeaways

  • Jeff Storey announced that Kate Johnson will join as Lumen’s new CEO on Monday, bringing “strong skills, commitment to customers and a direct pragmatic nature” to lead the next phase of growth.
  • Lumen is eliminating its dividend and authorizing an up to $1.5 billion, two-year share buyback program to prioritize funding of growth initiatives and enhance balance sheet flexibility.
  • The company entered into an exclusive arrangement to sell its EMEA business to Colt for $1.8 billion, following recent divestitures of its Latin America ($2.7 billion) and 20-state ILEC ($7.5 billion) units.
  • In Q3 2022, pro forma revenue fell ~5% year-over-year to $4.33 billion, with adjusted EBITDA of $1.66 billion (38.3% margin) and free cash flow of $620 million.
  • Lumen continues to ramp its Quantum Fiber build across 16 retained states, reaching 889,000 subscribers (12% legacy copper penetration) and driving digital transformation to improve customer experience.
AI Generated. May Contain Errors.
Earnings Conference Call
Lumen Technologies Q3 2022
00:00 / 00:00

Transcript Sections

Skip to Participants
Operator

Greetings, and welcome to Lumen Technologies Q3 2022 earnings conference call. During the presentation, all participants will be in a listen-only mode. Afterwards, we will conduct a question-and-answer session. At that time, if you do have a question, please press 1 followed by 4. If at any time during the conference you need to reach an operator, please press star zero. As a reminder, this conference is being recorded Wednesday, November 2, 2022. It is now my pleasure to turn the conference over to Mike McCormack, Senior Vice President, Investor Relations. Please go ahead.

Mike McCormack
Mike McCormack
SVP of Investor Relations at Lumen Technologies

Thank you, Franz, and good afternoon, everybody. Thank you for joining us for the Lumen Technologies third quarter 2022 earnings call. Joining me on the call today are Jeff Storey, President and Chief Executive Officer, and Chris Stansbury, Executive Vice President and Chief Financial Officer. Before we begin, I need to call your attention to our safe harbor statement on slide 2 of our third quarter 2022 presentation, which notes that this conference call may include forward-looking statements subject to certain risks and uncertainties. All forward-looking statements should be considered in conjunction with the cautionary statements on slide 2 and the risk factors in our SEC filings. We'll be referring to certain non-GAAP financial measures reconciled with most comparable GAAP measures that can be found in our earnings press release.

Mike McCormack
Mike McCormack
SVP of Investor Relations at Lumen Technologies

In addition, certain metrics discussed today exclude cost for special items as detailed in our earnings materials, all of which can be found on the investor relations section of the Lumen website. With that, I'll turn the call over to Jeff.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Thanks, Mike. Good afternoon, everyone, and thank you for joining us. As you know, this is my last call as Lumen CEO. I want to begin today's call by welcoming Kate Johnson as our new CEO. Kate starts Monday. I think she is an exceptional leader with strong skills, commitment to customers, and a direct, pragmatic nature. Within Lumen, we are all excited to have her join the company and have high expectations of the great things she will accomplish. These are obviously very dynamic times in the broader market, in our industry, and for our company.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

While we have not accomplished all that I would have liked, we have accomplished quite a lot, and I pass the baton to Kate in confidence that the foundation we have built, the dedicated team we have in place, and the refreshed energy of new leadership puts Lumen in a great position to deliver on its objectives of driving growth and creating long-term shareholder value. At the outset of this call, I want to say a word about the Lumen team, all of whom have been on a challenging yet exciting journey during the five years since Lumen was formed following the acquisition of Level 3. In my final days as CEO, I want to tell you and our employees how extraordinarily proud I am of our team. I've seen them rise to every challenge with confidence, pride, and commitment to each other and our customers.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

The first example is certainly their response to COVID. They attacked the challenges with tenacity and determination. Throughout the pandemic, we had 10,000 or so employees that continued to work from home, safely doing their jobs, and 10,000 more that went remote with just a few days' notice. Together, and within the first few weeks, they turned out the many emergency augments our customers needed for their own remote workforces. We all know we stayed in that environment much longer than we'd hoped, but the Lumen employees performed throughout. As I think of all that they've accomplished over the last five years, it really is remarkable. I appreciate the excellent work they did integrating two large businesses and digitally transforming our company. Between the two efforts, we enhanced our customer experience and realized close to $1.7 billion in synergies and transformation savings.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

This summer, they completed the $2.7 billion LATAM transaction. In October, they completed the $7.5 billion ILEC transaction, focusing our mass markets business on high growth and more densely clustered markets. We announced today that we've entered into an exclusive arrangement for the proposed sale of our EMEA business to Colt for $1.8 billion. As the most recent example of our team's focus on our customers and their talent for delivering, I want to acknowledge their work in the aftermath of Hurricane Ian. 98% of our high-speed internet customers were back online and connected within three weeks. Our thoughts and efforts remain with our employees and customers who were affected by this event. That's all great work. I'd like to talk more specifically about our digital transformation and the foundation we've laid for our business going forward.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Digital transformation is not a destination, but it's a journey. I'm very pleased with the significant strides we've made in driving simplicity and automation into our business. We are now easier to do business with, have greater efficiency, and are evolving the way our customers interact with and experience our capabilities. Our customer experience is better than ever and continues to improve, as demonstrated by our very high NPS and customer ease scores for both Quantum Fiber and the upper end of our enterprise customer base. Although not yet where we want to be, our results with our mid-market customers clearly show we're making progress there as well. As I say to our team all the time, we have much more to do, but I'm incredibly proud of their accomplishments so far.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Top-line growth is our principal focus, but we cannot overstate the importance of these transformation efforts in delivering the experience our customers want and driving the efficiencies we need to grow the profitability of our business. Chris will discuss the details of the third quarter, but before he does that, I want to spend some time offering my perspective on the two big announcements we made today. Modifications to our capital allocation policies and today's announcements regarding our EMEA business. We will reserve time after Chris's remarks for your questions. First, the capital allocation discussion. Earlier today, we announced that we are eliminating our dividend and instituting an up to $1.5 billion two-year share buyback program. I want you to be clear that Kate, the board, and I are aligned on this action.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

This is obviously a big decision that we have carefully considered, but one we believe is the right long-term decision for our business. The benefits of reallocating capital from the dividend are significant for our growth plans, our balance sheet, and our ability to use our free cash to unlock longer-term value through share repurchases. First and foremost, our new policy should remove any questions you may have about the capacity to invest in the growth of our business. Growth has always been and will continue to be our key imperative, and this decision makes our ability to fund that growth clearer than ever. You frequently ask questions about the dividend, and we've generally said the same thing in response to your questions. Returning value to shareholders is a key priority for Lumen, and we believe the dividend is an appropriate value delivery mechanism.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

We've also said that our board regularly reviews whether that approach remains aligned to the current circumstances. When we announced the $7.5 billion ILEC transaction last year, we specifically said that the board would assess our capital allocation policy in the wake of that transaction. That transaction completed on October third, and today's announcement reflects the output of that assessment. We believe that the current market value of our shares dictates that the long-term value creation is better realized through share repurchases rather than the payment of a dividend. As I said, we have authorized an up to $1.5 billion two-year program and believe it is more attractive to retire shares at today's prices than to pay dividends at today's yields.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

We have long supported the dividend as a good vehicle for value delivery, but at today's stock price, that is no longer the case. We expect to opportunistically repurchase shares over the life of the program. Although our debt maturities over the next several years are very manageable, the elimination of our dividend also provides the company greater flexibility in what promises to be an increasingly unpredictable credit market. Over the last five years, we have significantly improved our balance sheet, eliminating more than $16 billion in debt and reducing annual cash interest expense by more than $1 billion, and extended most maturities to 2026 and beyond. That said, we do not favor using long-term leverage as a principal source for growth capital.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Again, this is a big decision on which we have spent a great deal of time, and that in current circumstances, we believe shores up the foundations of our growth, provides increased financial flexibility, and is solidly in the best long-term interest of our company and its shareholders. Let me cover some of the details on the EMEA announcement. We announced today that we have entered into an exclusive arrangement for the proposed sale of our EMEA business to Colt for $1.8 billion. This represents a very attractive multiple of approximately 11x for Lumen's EMEA business and would create additional value for our shareholders. Included in the sale are substantially all of Lumen's EMEA-based network assets and associated commercial contracts.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Lumen and Colt are also entering into a long-term strategic partnership that will allow us to access each other's networks to serve enterprise customers requiring local connectivity in our respective markets. As we did with Cirion and Brightspeed, creating an exceptional partner is very important to us. I'm excited about this transaction and believe Colt will be the excellent partner we need to serve our customers moving forward. As was the case in the LATAM and the ILEC transactions, the EMEA announcement allows Lumen to receive attractive valuations for the assets and operations, focus our investment in our key growth markets, and establish excellent partners in the areas where we've divested these businesses. We expect this proposed sale to close as early as late 2023, pending customary regulatory approvals. A quick word on Brightspeed transaction, which closed earlier this quarter.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

I would like to take a minute to acknowledge the tremendous work both teams did supporting the Brightspeed conversion. It would be difficult to overstate the heavy lift our folks and the Brightspeed team took on in transitioning these 20 states to Brightspeed's operating environment. It's a great example of our ability to do difficult and complex things. I want to wish Brightspeed the best as they begin their journey to deliver high-speed fiber services in these markets, which will benefit greatly from their investment and strong management team. Before I turn it over to Chris for some details on the quarter, I want to take a minute to share my view of how Lumen is positioned as we transition to Kate's leadership. The coming together of CenturyLink and Level 3 marked a seminal moment in our company's history, creating one of the world's largest, most advanced, and critical networks.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

At Lumen, we have built a platform that allows us to meet the networking and communications needs of the most sophisticated enterprise customers. We have enhanced the power of our core network service offerings with a range of cloud, security, and collaboration solutions, and more recently, have invested to upgrade and transform our central offices into mini data centers, further enabling what everyone now knows as the Lumen Edge Cloud. We have a powerful and robust fiber network complemented with an increasingly deep set of adjacent capabilities like orchestration, interacting with our customers' businesses via machine-to-machine applications rather than phone calls or emails. The market for these capabilities is still in the early stages of growth, but I believe the foundation for Lumen to be a market leader has been laid, and the opportunity for growth is significant.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

On the mass market side, we have ramped our investment in the Quantum Fiber footprint and our all-digital service delivery platform. We've doubled the number of new enablements per quarter over last year, but let me be clear, we are not yet at the pace of build we expect or want. We will continue to ramp our enablements and overcome the supply chain, labor, and inflationary constraints we've seen. We have strong conviction that focusing on growing markets where we can create dense urban clusters and supporting all of the communities within those clusters is the best approach to maximize our investments and significantly expand the reach of our Quantum Fiber offering. As Chris will share, we are very focused on driving customer penetration over that expanded footprint.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

With divestitures of the ILEC business in 20 states, serving mostly rural customers, the divestiture of the LATAM business, today's EMEA announcement, and the divestiture of our legacy colo business, we've been consistently optimizing our assets to focus on the opportunities in which we have the ability to invest, grow, and be a market leader. We expect to continue to optimize, focus, and align our asset base with our growth opportunities. These value-accretive transactions, together with the capital allocation changes we're making today, provide the company significant flexibility to invest in new growth opportunities, maintain a strong balance sheet, and execute on our share repurchase program. We are at a turning point in human history where data and AI will transform society and business. I believe Lumen is well-positioned for success in a world of such rapidly evolving technology.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

With some of the world's strongest assets, operations, and human capital all delivered as a platform for the needs of the modern business and for how today's consumers live and work with connectivity. I am proud of having led the Lumen team during the integration and transformation of our company. I'm obviously not, but I feel like one of the founders of the company. That's how the team has approached the past five years. We've been building a new company, not merely making incremental improvements to the old. I'm very excited to welcome Kate and believe she is the right person to take Lumen to the next level and continue our path toward top-line and bottom-line growth. Now, as a shareholder like all of you, I look forward to Lumen's continued success. With that, I'll turn the call over to Chris to discuss our third quarter results in more detail.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Chris?

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Thank you, Jeff, and good afternoon, everyone. I want to start by recognizing Jeff for the significant contributions he has made to Lumen and its predecessor companies. As Jeff mentioned, since the Level 3 merger in 2017, we have reduced debt by approximately $16 billion, sold our LATAM business for about 9x EBITDA, sold our ILEC business for approximately 5.5x EBITDA, and announced today that we have entered into an exclusive arrangement for the proposed sale of our EMEA business to Colt for $1.8 billion. This represents a very attractive multiple of approximately 11x EBITDA, and most importantly, Jeff has positioned our company well as we drive to profitable revenue growth. Jeff, I know I speak for the entire Lumen family when I say thank you. This year marks one of great progress in transforming our business.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

During 2022, we completed both the LATAM and our much larger ILEC divestiture. As our teams honor the foundation created and experiences learned over the years under Jeff's leadership, we are excited to have Kate join the team in just a few days. She brings tremendous leadership skills and deep technology experiences to help drive Lumen on the next step of our journey. As you think about portfolio optimization, it is an ongoing process that the board evaluates regularly. Our goal is to maximize shareholder value, highlighted by the EMEA announcement today, and we will continue to evaluate future portfolio-related opportunities. As you know, Kate joins us on Monday, and she will develop her thoughts related to any need within our portfolio of products and assets, as well as any products or assets that she may deem non-strategic.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Moving on to reporting, we're sharing a few new items this quarter, including a view of direct margin by our new business product reporting, as well as pro forma historical financials, excluding the impacts from our divested LATAM business and CAF II to help you align your models. The size and scope of the recently closed ILEC divestiture dictates that we will provide a more holistic view of our pro forma financials when we report our fourth quarter results. Let me move on to discuss some macro thoughts as well as some 2022 closed deal-related model impacts. We continue to face macro headwinds, and we are actively working to address these challenges through cost reduction and other initiatives. Supply chains are strained with labor as the key headwind, and we are all facing the impacts of inflation.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

That said, we expect to end the year towards the low end of our adjusted EBITDA guidance range. Recall that we slowed some of our transformation efforts as we stood up Cirion and Brightspeed, but with those transactions now closed, we will reenergize our efforts in digital transformation. We estimate that our full year 2022 EBITDA will be impacted by approximately $100 million related to inflationary pressures. Before discussing third quarter results, I would like to provide a more calibrated jump-off point as we near the close of 2022. If you combine the vested LATAM business, the ILEC twenty-state business, and the CAF II benefits we received in 2022, which won't recur in 2023, the total EBITDA impact would be approximately $1.4 billion.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

We will update you in future quarters if there are any additional CAF II-related reserve releases, and we will provide more detailed 2023 guidance when we report our fourth quarter results. With that, I will move to the financial summary of our third quarter. We are very pleased to have closed both the LATAM divestiture in the third quarter and ILEC divestiture on October 3. These divestitures improve our revenue mix, our strategic focus, and we received approximately $7 billion of net discretionary cash proceeds. As you know, we've been active in the market tendering for debt and expect a reduction in our overall debt as we close the year. Also recall that we conveyed approximately $1.5 billion of debt to Brightspeed upon closing the ILEC transaction, and that is in addition to the net cash proceeds I just mentioned.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Also be aware that these transactions caused a taxable event, and we expect to pay approximately $900 million-$1 billion of tax during the first half of 2023 related to these transactions. This tax impact will be included in the overall cash tax guidance for 2023, which we expect to share with you when we report our fourth quarter results. As we review our third quarter results, I want to highlight that in our trending schedule, as I mentioned, we have provided our pro forma results excluding the financial impacts of the LATAM divestiture as well as the historic benefits of CAF II support.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Using that as a basis and in constant currency and adjusting for the sale of our correctional facilities business in the fourth quarter of 2021, overall business revenue declined approximately 4.3% year-over-year and 2% sequentially. Mass markets, when adjusting for CAF II, declined 6.6% year-over-year and 1.9% sequentially. We reported adjusted EBITDA of $1.688 billion in the third quarter and generated a 38.5% margin. Recall that year-over-year comparisons will continue to be impacted through first quarter of 2023 by the CAF II program that ended in 2021 and the subsequent $59 million CAF II reserve release in the first quarter of this year.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

On a reported basis, revenue was down 10.2% year-over-year. When adjusting for the items I mentioned earlier, revenue declined 5%. Our free cash flow was $620 million for the third quarter. Our dividend paid during the quarter totaled $255 million. As Jeff discussed, our board has decided to eliminate our dividend, so there will not be a dividend paid during the fourth quarter. Additionally, we have reduced pro forma net debt by approximately $11 billion year to date and gross debt by about $16 billion over the past five years, reducing our annual cash interest expense by approximately $1 billion. Moving on to a more detailed look at revenue, I will discuss our results on a pro forma basis.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Our third quarter total reported revenue declined 5.5% on a year-over-year basis to $4.328 billion. As I mentioned earlier, in constant currency and adjusting for the sale of our correctional facilities business, year-over-year revenue declined 5%. Within our two key segments, business revenue declined 5.1% year-over-year to $3.155 billion. On an adjusted basis, business revenue declined 4.3% year-over-year. Mass markets revenue declined 6.6% year-over-year to $1.173 billion. Wholesale revenue grew 1% year-over-year. This is a channel that will likely decline over time and one we manage for cash. Within our enterprise channels, which is our business segment excluding wholesale, revenue declined 7.4% year-over-year.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

On an adjusted basis, enterprise channels revenue declined 6.3% year-over-year. Our exposure to legacy voice and other revenue continues to improve, and we expect the closing of the 20-state ILEC divestiture last month to further improve our enterprise revenue mix going forward. IGAM revenue declined 6.2% year-over-year. FX was a $17 million headwind year-over-year. In constant currency, revenue was down 4.2%. IGAM revenue was negatively impacted year-over-year by one-time revenue in the prior year related to a major broadcast event. Large enterprise revenue declined 10.4% year-over-year. On an adjusted basis, large enterprise declined 9.4%. Remember that large enterprise includes our public sector business, and results in this channel were impacted by a contract ending at the beginning of the third quarter.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Excluding public sector, large enterprise revenue trends improved both year-over-year and sequentially and was the strongest performer within our enterprise channels with the year-over-year rate of decline improving 100 basis points since first quarter of 2022. Within public sector, we've had significant wins over the last few quarters, including yesterday's announced contract with the U.S. Department of Defense. As a reminder, once these contracts are won, the revenue is long-lasting but ramps slowly as we convert existing services to the Lumen network. As you model our fourth quarter for large enterprise, be aware that it will be the final quarter impacted by year-over-year comparability related to our divested correctional facilities business. For reference, the revenue benefit we received in the fourth quarter of 2021 was $3 million.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Mid-market enterprise declined 4.6% year-over-year, a significant 360 basis points improvement since first quarter of 2022. As we've discussed, we believe our product set serves this segment well, and we expect growth over the long term. We are seeing benefits in this channel, especially on customer retention, and our recently launched Lumen Marketplace provides an opportunity for further improvement. As I move to our new business product lifecycle reporting, I will reference percentage changes on a pro forma adjusted basis to normalize for the impacts of LATAM, foreign exchange, and the sale of our correctional facilities business to provide a better view of our underlying performance. Grow products revenue grew 1.6% year-over-year in the third quarter. We saw strength in IP and cloud services.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Grow now represents approximately 34% of our business segment, and we carried an approximately 84% direct margin this quarter. Nurture products revenue declined 8.4% year-over-year in the third quarter. The decline was driven by VPN and Ethernet. Nurture now represents about 31% of our business segment and carried an approximate 70% direct margin this quarter. Harvest products revenue declined 6.4% year-over-year in the third quarter. Price increases had a positive impact on our decline rate. Our recently formed Harvest team is working hard to manage to a lower rate of decline within this product set, which is helping to not only extend the life of these products, but also to manage customers back to Grow and Nurture products. Recall that Harvest is an important part of our business and generates cash to fuel our growth initiatives.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Harvest now represents approximately 29% of our business segment and carried an approximate 81% direct margin this quarter. Other products revenue declined 4.7% year-over-year in the third quarter. Our other product revenue tends to experience fluctuations due to the nonrecurring nature of these products. As you look at this product lifecycle reporting, keep in mind that trends will fluctuate as we continue to manage products through their lifecycles and our Harvest team digs in with opportunities to drive strong cash flow to invest in our growth products. Moving on to mass markets. As I mentioned earlier, total mass markets revenue declined 6.6% year-over-year and 1.9% sequentially.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Our mass markets fiber broadband revenue within our 16-state RemainCo footprint grew by approximately 18% year-over-year and in the third quarter represented approximately 18% of mass market revenue. Also note, with the close of our ILEC sale, our exposure to legacy voice and other services revenue has improved by nearly 400 basis points year-over-year. During the quarter, total enablements were approximately 210,000, with approximately 195,000 of those enabled locations in our 16 retained states, bringing the total enabled locations in the retained states to 3 million as of September thirtieth, with approximately 290,000 total locations enabled in the SellCo footprint. Enabling locations is hard work, and the permitting process as well as third-party labor supply have been a significant headwind for us this year.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

While we are not satisfied with our enablement pacing year-to-date, it is important to note that we stood up a new factory internally as we pivoted from micro-targeting to a market-based approach. This includes an end-to-end process from planning to engineering to construction and finally enablement. We have learned a lot through this process, and those lessons will serve us well as we continue our Quantum build. During the quarter, we added 31,000 Quantum Fiber customers on a reported basis, an improvement from last quarter as we continue our pivot to a market-based approach and adjust our go-to-market strategy. This brings our total Quantum Fiber subscribers to 889,000, with 813,000 of the subscribers within the 16 retained states.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

ARPU in the retained states was approximately $60, and we see ARPU expansion opportunities with the adoption of in-home Wi-Fi solutions, upspeeding, enterprise-grade security solutions, and our recently launched multi-gig offerings, delivering up to 8 gig symmetric services with the plant capable of further cost-effective speed enhancements going forward. As of September 30, our penetration of legacy copper broadband subscribers in our retained 16 states was 12%, highlighting the significant share taking opportunity as we accelerate the Quantum Fiber build. Within the same footprint, our Quantum Fiber penetration stood at approximately 27%. As we expand our footprint, we expect penetration to fall as we expand our addressable market at a higher rate than new customers are added. This is just the math of an expanding business.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Our Quantum Fiber 2020 vintage penetration was approximately 27% at the 18-month mark, and we will provide an update next quarter with our 24-month penetration rate. We believe this penetration ramp strongly supports our expectations for longer-term penetration gains. Our Quantum Fiber NPS score within RemainCo was greater than +50 again this quarter, an indication of the quality, value, and superior service that Quantum Fiber delivers. Quantum Fiber is an all-digital, multi-gig capable, prepaid product that features simple pricing with no contracts, helping reduce call center volumes and supporting our very strong NPS scores. We continue to monitor how the economic environment is impacting our customers, and we have not observed any discernible changes in customer payment patterns. Turning to adjusted EBITDA.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

For the third quarter of 2022, pro forma adjusted EBITDA was $1.659 billion compared to $1.872 billion in the year ago quarter. As I mentioned earlier, we are seeing cost pressures from inflation in addition to our OpEx investments to drive growth. We see more opportunity for transformation cost savings now that we have closed both the LATAM and ILEC divestitures, and we return resources to our transformation initiatives. Special items this quarter totaled a benefit of $527 million and were related primarily to a $593 million gain on the sale of the Latin America business. On a pro forma basis, our third quarter 2022 margin of 38.3% would compare to 40.9% in the year ago period.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Capital expenditures for the third quarter of 2022 were $845 million. In the third quarter of 2022, the company generated free cash flow of $620 million. Moving on to our 2022 financial outlook, we are updating our guidance for several metrics. We now expect capital expenditures in the range of $3 billion-$3.2 billion for the full year 2022. As a result, we are raising our free cash flow outlook to $2.2 billion-$2.4 billion for the full year 2022. We are also adjusting our expectation for stock-based compensation expenses and now expect approximately $100 million for the full year 2022.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

As mentioned previously, the board has decided to eliminate our dividend and has simultaneously authorized a $1.5 billion two-year share repurchase plan. In closing, our team is managing through macro headwinds well. We will miss Jeff's leadership, but look forward to Kate joining us on Monday as we continue our transformative journey. Our team remains focused on executing on our growth initiatives to drive long-term profitable revenue growth. With that, we are ready for your questions.

Operator

Thank you. If you would like to register for a question, please press the one followed by the four on your telephone. You will hear a three-tone prompt to acknowledge your request. If your question has been answered and you would like to withdraw your registration, please press the one followed by the three. Our first question will be from the line of Philip Cusick with JPMorgan. Please go ahead.

Philip Cusick
Philip Cusick
Managing Director and Senior Analyst at JPMorgan

Hi, guys. Thanks very much. Jeff, listen, it's been a long time across a couple of companies, and I wanna thank you for all your help through the years. It's been great. You know, I thought if we could just talk a little bit about CapEx and the fiber build and what's holding this back a little bit. There's been other companies that have talked about building out of region and targeted you a little bit in Arizona. What's your potential to accelerate from here, and do you feel any need to? Then second, just a sort of a follow-up.

Philip Cusick
Philip Cusick
Managing Director and Senior Analyst at JPMorgan

Chris, does it make sense to give, for those of us who aren't very good at math, a pretty specific range on what your EBITDA guidance implies for the fourth quarter, just to make sure everybody's on the same page? Thanks very much.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Thanks, Phil. I'll take the first one, and Chris can add to it. You can take the second question. If you look at our fiber enablements, we're not doing it as fast as we wanna do. Let me lead with that. We're not doing it as fast as we wanna be deploying new enablements. There are a lot of things that go into that, supply chain constraints, labor shortages, inflationary pressures, and those types of things. We'll continue to work through those. I'm not terribly worried about it, but we'll work through them. As far as people coming in, you know, in some small part of a market and selecting just that market to go build, that's gonna happen.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

That's going to happen. We've done it in other people's markets ourselves. We see that as just another competitor in those markets. What we need to do is make sure that we build a great product, a great experience, have the multi-gig capabilities that we've talked about, have the all digital interaction that we want, and then we go at a pace that's aggressive and appropriate for the market.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Yeah, Phil, on the fourth quarter, you know, for the year, we've held our guidance on EBITDA. We are near the lower end at this point, just given some of the inflationary pressures that we're working through. That pretty much gives you the fourth quarter given the year-to-date results.

Philip Cusick
Philip Cusick
Managing Director and Senior Analyst at JPMorgan

Thanks, guys. Thanks again, Jeff.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Thank you. Thanks for your comment, Philip.

Operator

Our next question is from Simon Flannery with Morgan Stanley. Please go ahead.

Analyst at Morgan Stanley

Hi, guys. It's Diego filling in for Simon Flannery. Thank you for taking the question. First, can you kinda talk about how you're thinking about the pacing on the buyback program and anything that would change to that cadence? On enterprise buying trends, we've heard some softening of demand, people kind of rationalizing on things like AWS. Can you talk about what you're seeing on customer buying trends on the enterprise front? Thank you.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Sure. Let me take the buyback question first, and then I'll come back to the other one. We won't get into the specifics of timing, but we'll be opportunistic and make sure that we take good advantage of it. I'll tell you that the board is engaged in this process, and we have a structured and thought-through approach to how to go about it, and we'll follow that structured approach. We'll be opportunistic and not get too specific about our timing on things. Then with respect to buying patterns, we said in the second quarter call that we were seeing slowing decision-making. I don't think the environment has changed very much since then.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

We don't see an increase in our win-loss ratio, or a decrease, I should say, in our win-loss. So it's not that we're losing deals to somebody else. We just don't see people making those decisions as quickly as possible, and we don't see a particular increase in our cancels, so it's not like the deals are going away. You know, it's kind of the same environment that we saw in the second quarter, but it is a choppy environment for our enterprise customers and we do see them slowing the approval process that they have to go through to get new business to us.

Analyst at Morgan Stanley

Great. Thank you.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Sure.

Operator

Our next question is from Batya Levi with UBS. Please go ahead.

Batya Levi
Batya Levi
Managing Director and Communications and Media Infrastructure Analyst at UBS

Great. Thank you. Jeff, I also wish you all the best in your next chapter. I do wanna go back to the new capital allocation strategy. I think there was a debate out there if you would completely eliminate the dividend or just lower it. Can you just go over the decision-making process, maybe and sort of so provide your view on the complete elimination? Is that a function of your view of more challenging trends ahead, or is it something different? Maybe just a follow-up on the fiber CapEx side. Can you just go over what your expectation would be of the remaining 22 million homes? What % could get a fiber overbuild over time? Thank you.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Yeah. I'll take the first question. Chris can add to it. Chris, you can take the second question about what percentage of our 22 million homes passed.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Yes.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

If that's the right number, and that will have a fiber overbuild. Batya, thank you, first of all. You know, look, our board goes through a very thoughtful process. I've told you before that we regularly review our capital allocation strategy in the context of the current environment, in the context of current circumstances. We obviously considered should we eliminate the dividend or keep some sort of small dividend in place? The answer was to eliminate it. We believe right now, at these stock prices, it's better to return value to shareholders through a share repurchase program than it is through some small token dividend that's out there. That was the process that we went through.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

We also said, and I mentioned this in the prepared remarks, but we also said when we announced the Apollo transaction for our 20-state ILEC business, that when we close that business, we would reevaluate and look at our dividend policy and look at our capital allocation policy and make decisions based on the environment and the conditions at that time. It's not a sign that there's any greater weakness or inability to fund our business. It's just we don't think that's the best way to return value to shareholders. As part of our assessment coming out of the Apollo transaction, we just believe that it's better to buy back shares.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Batya, on your second question, no, I don't think this changes the goal. This is obviously a multi-year project. We're doing everything we can, as Jeff mentioned earlier, to go as fast as we can. Obviously, there's some near-term headwinds, but at this point, I don't think that changes our goal in terms of where we wanna go or what we think we can do. It's really about all hands on deck right now to see what we can do, given permitting and labor issues to get as many enablements in the ground as we can, as fast as we can.

Batya Levi
Batya Levi
Managing Director and Communications and Media Infrastructure Analyst at UBS

Got it. Thank you.

Operator

Our next question is from David Barden with Bank of America. Please go ahead.

David Barden
David Barden
Managing Director at Bank of America

Hey, guys. Thanks. Appreciate it. And Jeff, it's been a long time, so, you know, thank you for being a partner in this whole process. And I'm looking forward to meeting Kate and her joining, and I'm sure she's listening. A couple questions. First would be on the $1.8 billion Europe sale. Structured as a put option, a little strange, why that structure? It felt like maybe it was because we wanted to have all this stuff announced at the same time, and we just needed to get something on paper. Also, could you share what the taxes on that transaction are gonna look like?

David Barden
David Barden
Managing Director at Bank of America

Second, just to follow up on that question regarding the stock buyback, with the big tax bill coming in the first part of next year, are we to imagine that, you know, there's gonna be a constant conversation about, well, you know, what does the debt market look like? And where's our stock price? And do we wanna lever up while we're paying taxes to buy back stock? Like, how is that gonna look, that conversation? My last one is. I apologize for asking this question, but like it. The fiber revenues in mass markets are 3.7% of total revenue. And yet there's this massive interest in spending billions of dollars over many years and fighting the supply chain to get that whole thing rolled out.

David Barden
David Barden
Managing Director at Bank of America

You know, why was that decision taken rather than, let's just run that business for cash. Let's take that cash, invest it in the other 96% of our company, make that better, and, you know, recognize that, you know, maybe, you know, we shouldn't be in the copper fiber upgrade business at the margin. Like, how did that conversation go? Sorry. Thanks.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Okay. First of all, the put option seems strange. Was it some sort of just to get these things announced at the same time? It may seem strange for purchases in the U.S. or sales of businesses in the U.S. It's not strange for sales of businesses in other countries, and it's part of the you know, we have a process that we have to go through to get regulatory approval. The put option structure is part of that. It makes it easier for the company to make sure that we're complying with the rules and regulations in the jurisdictions in which we operate. So there's nothing strange about it. For the details, I'd refer you to the 8-K.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

This is, if you look at other businesses that have done similar transactions, a fairly common structure in certain markets in Europe. Chris, why don't you take the middle two, and then I'll come back to fiber?

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Yeah. The tax question, you know, I think I heard you correctly. The combined tax impact we said is between $900 million and $1 billion that would be due next April. That includes the taxes for both of the divested businesses so far. As it relates to how we'll manage the buybacks versus leverage, I mean, look, I really view those things as dynamic that we have to look at in relation to each other, given the point in time, right? We have to look at what our cash performance looks like in any given quarter. We've got to look at where the debt markets and our leverage are. We've got to look at the buying opportunity in the equity markets.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Obviously, in the near term, that buying opportunity I think will be strong, but it's not a linear process that we stick to. It's a dynamic process, and we will manage it accordingly to make sure that we're doing the best job possible for our stakeholders. That's really how we'll look at it going forward.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

I'll try and give a little bit of color, David, on your last question about fiber revenues and how we should be investing that money. If you look at. I don't remember the timing. Three or four years ago, we took a hard look at should we be in the consumer fiber business, should we be in the consumer copper business. Candidly, coming out of that analysis, we decided the thing that we should do is manage it for cash in the markets where that makes sense and invest in fiber in the markets where that makes sense. We decided that the markets where it makes sense to invest in fiber are growth markets.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

You know, I don't wanna leave anybody off the list, but look at Denver and Minneapolis and Seattle and all the communities that make up those markets. You know, we've got some great growth markets within the 16 remaining states that we operate in. We've decided that those are good markets for us to invest in fiber in. We've decided that there's some that we should just sell, that somebody else can do better with those assets than we will do. That's where Brightspeed, how Brightspeed was created. We think they'll do a great job. They will invest in those markets. It'll be good for those markets. It'll be good for their investors and their owners.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

We'll, you know, there's a little bit of the answer is all of the above, all the suggestions that you would say. That's also to leave open the door that you know, we'll change our mind on how best to do these things going forward. We're always open to whatever structure makes most sense for our shareholder return. We look at these decisions not as static decisions made once and never revisited, but decisions that we are very committed to, that we are focused on executing against, but open to other things if they make more sense for us.

David Barden
David Barden
Managing Director at Bank of America

Thank you, Jeff, and thanks, Chris.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Thank you, Dave. It has been a long time.

David Barden
David Barden
Managing Director at Bank of America

Cheers.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Thanks, David.

David Barden
David Barden
Managing Director at Bank of America

All right.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Franz, next question, please.

Operator

Our next question is from Frank Louthan with Raymond James. Please go ahead.

Frank Louthan
Frank Louthan
Managing Director of Communications Services at Raymond James

Great. Thank you, and thanks for all the help over the years, Jeff. So with what's left, you know, when you sell all this, where does this leave you with regard to top line growth, and when do you think you can deliver sustained top line growth in the future? Thanks.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Hey, Frank. It's Chris. I'll take that one. You know, I think when you look at our growth buckets, I mean, my main focus obviously is doing what we can to get the growth bucket growing, you know, faster, sooner. We've obviously got a process around harvest and nurture that I think certainly in the harvest bucket is starting to show results. But realistically, I still think we're two to three years away from total growth, just given the size of those buckets. But the growth bucket is the focus. I think, you know, starting with what we have, you know, with what Jeff Storey leaves us with, and certainly Kate's experience, that's where the focus will be as we go forward, and I feel good about it.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Just to add.

Frank Louthan
Frank Louthan
Managing Director of Communications Services at Raymond James

So-

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Go ahead.

Frank Louthan
Frank Louthan
Managing Director of Communications Services at Raymond James

No, go ahead.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

No, just to add, I feel very excited to have Kate come in. I think that the Lumen team has done a great job transitioning us from a telco to a technology company, interfacing with our customers differently, building the platform that is tightly coupled to the infrastructure, to the fiber that we have, and building a platform for Kate and the Lumen team going forward to sell and accelerate the growth in ancillary services and things around our edge cloud, things around security, collaboration, orchestration, all of those. I'm still very excited about our ability to add growth to that platform.

Frank Louthan
Frank Louthan
Managing Director of Communications Services at Raymond James

Well, that's great. I look forward to meeting her as well. I guess just a quick follow-up. Will the split between the grow, nurture, and harvest materially change with the sale of the EMEA business? Will you have more or less exposure to?

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Yeah. The operations of our company doesn't change with the sale of EMEA. I don't think either any of those buckets have any strong particular exposure. Do you, Chris?

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

No, I don't think it's gonna skew things dramatically one way or the other.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Yeah. It won't change the way we operate the rest of the company either.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

No.

Frank Louthan
Frank Louthan
Managing Director of Communications Services at Raymond James

Okay, great. Thank you very much.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Franz, we've got time for just one more question.

Operator

Very good. Our next question is from Nick Del Deo with MoffettNathanson. Please go ahead.

Nick Del Deo
Nick Del Deo
Managing Director at MoffettNathanson

Hey, thanks for taking my questions. You know, Jeff, I wanna echo everyone else's comments and congratulate you on all your accomplishments and a well-deserved retirement.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Thank you, Nick. You have the last question on my last earnings call.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

No pressure.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

In my career, so I'm looking forward to it.

Nick Del Deo
Nick Del Deo
Managing Director at MoffettNathanson

All right. A lot of pressure to deliver on that. I guess first on the cost-cutting, or cost transformations. As you noted over the past year, you've been a bit hamstrung, given the resources you've dedicated to getting the Apollo and LATAM deals over the finish line. You talked about getting that engine up and running. What sort of cadence should we expect in terms of getting that back up to 100%? Will the resources devoted to getting the EMEA deal over the finish line weigh on your ability to do that?

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Let me take the second one first, and then Chris, you can take the first one. No, the EMEA deal will not weigh on our ability. If you look at Brightspeed and Cirion, those are much more stand-ups of new businesses being spun out, and this one is more of an acquisition by an existing business of our business. That's one of the key value drivers for us, frankly. I don't think it'll be as complicated. I don't think it'll be as expensive on the Lumen side of things.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Yeah, I totally agree with that. As it relates to our ability to get back to some of the cost-saving initiatives, I think it'll take us a year or two to get back to full run rate, but you know, we're starting with that now. You know, as we go forward, we're gonna be looking for ways to drive more automation and simplicity in our processes internally. That's where we're gonna be focusing.

Nick Del Deo
Nick Del Deo
Managing Director at MoffettNathanson

Okay. Okay.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Well.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Go ahead, Nick.

Nick Del Deo
Nick Del Deo
Managing Director at MoffettNathanson

You know, the last thing I wanted to ask about was sales compensation, which is something that you've been talking about a bit over the last several months. You know, emphasizing growth categories, de-emphasizing the harvest categories in terms of how people get compensated. How do you implement those changes and ensure that the base of harvest revenue doesn't fall at an undue pace while those changes are put into place?

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

Yeah.

Nick Del Deo
Nick Del Deo
Managing Director at MoffettNathanson

I guess stated differently, you know, what sort of incentives you put in place to ensure that people maintain that?

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

Yeah. I won't get into specifics obviously, because again, things aren't fully finalized yet. I think the key point is that our harvest bucket is really not a product that gets sold very much at all anymore. So when you look at, you know, where the bulk of the sales exist today, it is in the grow categories and the nurture categories, so it's really how you incent behavior within those. Now, separately, we do have a customer success organization that works very hard on things like re-rates, making sure that we're moving customers up the stack from older tech to newer tech, and that's a separate compensation system.

Chris Stansbury
Chris Stansbury
EVP and CFO at Lumen Technologies

That's how we, you know, we manage the flow of products from old to new, and we also just manage the overall decline of those assets. There is a structured process around that in terms of how people are comped.

Nick Del Deo
Nick Del Deo
Managing Director at MoffettNathanson

Okay. Okay, great. Thank you, Chris.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

All right. I'd like to say thank you all. I've worked with all of you for a long time, and I've appreciated the relationship, and I wanna close by saying how extremely proud I am of the Lumen team and what they've built. While I will miss engaging with all of you on these quarterly calls and the various conferences that I attend, I think I leave behind a company that has very strong foundation and is poised for a return to profitable growth. I'm excited for that. I'm excited for Lumen. I'm excited for its employees and stakeholders, as Kate's leadership will further strengthen what we've built over the past several years.

Jeff Storey
Jeff Storey
President and CEO at Lumen Technologies

With that, I'd like to say thank you for the time that we've had together and your interest in Lumen, and thank you for joining the call today.

Operator

Thank you. We would like to thank everyone for your participation and for using Lumen Conferencing today. This does conclude the conference call. We ask that you please disconnect your lines. Have a great day, everyone.

Executives
    • Chris Stansbury
      Chris Stansbury
      EVP and CFO
    • Jeff Storey
      Jeff Storey
      President and CEO
    • Mike McCormack
      Mike McCormack
      SVP of Investor Relations
Analysts
Powered by Quartr