Cloopen Group is a leading cloud communications platform as a service (CPaaS) provider headquartered in Shanghai, China. Since its founding in 2011, the company has focused on delivering enterprise-grade communication solutions that enable businesses to integrate voice, messaging, video and real-time collaboration into their digital workflows. Cloopen’s platform is designed to support large-scale, mission-critical applications, from customer service centers to omnichannel marketing campaigns.
The company’s core offerings include cloud-based contact center services, programmable SMS, voice calls, video conferencing and artificial intelligence–driven customer engagement tools. These solutions can be accessed via APIs or packaged as software-as-a-service (SaaS), allowing clients to rapidly deploy and scale communications capabilities without the need to build and maintain complex infrastructure. Cloopen also provides value-added features like developer toolkits, analytics dashboards and enterprise-grade security to ensure regulatory compliance.
Over the years, Cloopen has expanded its geographic footprint beyond mainland China, serving clients across Asia Pacific, Europe and other markets. Its platform supports multi-regional deployment and is connected to major global telecom carriers, enabling reliable message delivery and voice quality around the world. The company has cultivated partnerships with financial institutions, e-commerce platforms, healthcare providers, government agencies and other sectors that require secure, high-volume communications.
Under the leadership of founder and CEO Jian Qu, Cloopen has invested heavily in research and development, establishing multiple innovation centers to advance AI, big data analytics and cloud networking technologies. The management team combines deep expertise in telecommunications engineering with a strong track record of enterprise software development. Through continuous product enhancements and an emphasis on customer success, Cloopen aims to cement its position as a strategic communications partner for global organizations undergoing digital transformation.
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