PagerDuty, Inc. (NYSE: PD) is a digital operations management platform designed to help organizations respond to and resolve critical incidents that impact their business services. Founded in 2009 by Alex Solomon, Andrew Miklas, Baskar Puvanathasan and Chris Tonkinson, the company pioneered real-time incident detection, alerting and automated response workflows. It offers a unified Operations Cloud that aggregates monitoring data from multiple sources, applies event intelligence to suppress noise, and routes actionable alerts to the right teams through customizable on-call schedules and escalations.
At the core of PagerDuty’s offering is its Event Intelligence engine, which leverages machine learning to correlate alerts, predict incidents and reduce false positives. The platform also includes Analytics & Visibility tools that provide real-time dashboards and post-incident review features, enabling organizations to track operational performance and identify areas for improvement. With integrations spanning cloud infrastructure, application performance monitoring, collaboration tools and IT service management solutions, PagerDuty supports the entire incident lifecycle from detection through resolution and continuous learning.
Since its initial public offering in April 2019, PagerDuty has expanded its global footprint with offices in North America, Europe and the Asia-Pacific region. The company serves a diverse customer base that includes technology, retail, financial services, healthcare and media enterprises, all of which rely on its platform to maintain uninterrupted digital experiences. By working closely with DevOps, site reliability engineering (SRE) and IT operations teams, PagerDuty helps enterprises streamline response processes and build more resilient systems in fast-moving, digital-first environments.
Under the leadership of CEO Jennifer Tejada, who joined the company in 2016, PagerDuty has focused on scaling its product suite and driving innovation in automated operations. Tejada’s tenure has been marked by enhancements in AI-driven insights, expanded partner ecosystems and strategic investments in customer success. Supported by a seasoned executive team and board of directors, PagerDuty continues to evolve its platform to meet the growing demands of modern digital businesses and deliver upon its mission of enabling organizations to “work smarter, move faster and stay ahead of disruptions.”
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