Infobird Inc. is a cloud-based software provider specializing in intelligent customer engagement solutions. The company’s offerings leverage artificial intelligence, big data analytics and natural language processing to power omnichannel contact centers, customer relationship management and digital marketing automation. Infobird’s platform supports voice calls, chat, email and social media interactions, enabling enterprises to deliver personalized, efficient and consistent customer experiences across all touchpoints.
At the core of Infobird’s product suite are its AI-driven call center solutions, which combine automatic speech recognition, text-to-speech and sentiment analysis to optimize live and automated conversations. Complementing these capabilities is the company’s knowledge management system, which provides a centralized repository for product information, troubleshooting guides and customer scripts. Infobird also offers campaign management tools that help businesses design, deploy and track targeted marketing initiatives, as well as analytics modules that measure channel performance, agent productivity and customer satisfaction in real time.
Founded in the early 2000s and headquartered in Shanghai, Infobird expanded organically and through strategic partnerships to serve a diverse customer base across Greater China, Southeast Asia, Japan and select markets in North America and Europe. The firm secured a Nasdaq listing in 2019, reinforcing its commitment to international growth and technological innovation. Over the years, Infobird has collaborated with telecommunications carriers, financial institutions, e-commerce platforms and government agencies, positioning itself as a trusted provider of mission-critical customer service infrastructure.
Infobird’s leadership team comprises veterans from the software, telecommunications and cloud computing industries. Under the guidance of its founder and chief executive officer, the company continues to invest in research and development, exploring advancements in voice biometrics, robotic process automation and intelligent virtual assistants. By staying at the forefront of AI-driven customer engagement, Infobird aims to help enterprises reduce costs, improve efficiency and deepen customer loyalty in an increasingly digital marketplace.
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