Ocado Group plc is a United Kingdom-based technology company that develops systems for online grocery retail. Its business is centered on the Ocado Smart Platform, an end-to-end solution that combines e-commerce software, automated customer fulfillment centers, robotics, warehouse-management technology and delivery logistics.
The company provides grocery retailers with the technology and automation needed to operate online shopping services, including order processing, inventory management, warehouse automation and last-mile delivery capabilities. Ocado also operates Ocado Retail, its UK online grocery business, through a joint venture with Marks & Spencer. Ocado Retail sells groceries and related products through the Ocado website and app.
Founded in 2000, Ocado initially developed as an online-only grocery retailer in the UK before expanding into technology licensing and partnerships with retailers internationally. Its platform has been adopted or developed with retail partners in markets including the United States, Canada, Japan, Australia and Europe, although the scope of services varies by partner and market.
Ocado Group is led by Chief Executive Officer Tim Steiner, who has served in that role since the company’s early years. The group’s operations are focused primarily on supplying technology and automation to retail partners rather than operating a traditional network of physical supermarkets.
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