CDW Q2 2021 Earnings Results & Report

CDW EPS Results

• Actual EPS: $2.02
• Consensus EPS: $1.80
• Beat/Miss: Beat by +$0.22
• One Year Ago EPS: $1.56
• EPS Beat Rate: 7 of last 8 quarters

CDW Revenue Results

• Actual Revenue: $5.15 billion
• Expected Revenue: $4.97 billion
• Beat/Miss: Beat by +$172.88 million
• YoY Revenue Growth: +17.90%

CDW (NASDAQ:CDW) (NASDAQ: CDW) is a provider of technology products and services for business, government, education and healthcare organizations. The company helps customers plan, procure, implement and manage information technology solutions from leading hardware, software and cloud vendors.

Its offerings include computers, servers, networking equipment, data-storage systems, cybersecurity products, collaboration tools, software licensing and cloud solutions. CDW also provides professional and managed services, including technology consulting, infrastructure deployment, cloud management, security support and lifecycle services.

Founded in 1984 as Computer Discount Warehouse, CDW serves customers primarily in the United States, Canada and the United Kingdom through sales teams, digital channels and technology partnerships. The company is headquartered in Vernon Hills, Illinois, and is led by President and Chief Executive Officer Christine A. Leahy.

CDW Q2 2021 Earnings Call Transcript

Key Takeaways

• Record Q2 performance with $5.1 billion in net sales (+17.9%) and $2.02 non-GAAP EPS (+29.3%) highlighting strong demand across multiple segments.
• Ongoing supply-chain constraints drove higher prices and an increased backlog for notebooks, displays, docking stations, networking and servers, with disruptions expected through H2 2021 and into 2022.
• CDW raised its full-year outlook to ~5% growth for the U.S. IT market and a 425–500 basis point net-sales premium, targeting 16–16.5% non-GAAP EPS growth.
• Acquired Focal Point, adding 200 cybersecurity experts to expand CDW’s security services suite and meet escalating customer demand for identity and access management.
• Small Business segment revenues jumped 60% as hiring-driven optimism fueled demand for remote-enablement, security and video collaboration solutions.

Presentation

[Operator]

Good day, and thank you for standing by. Welcome to the CDW second quarter 2021 earnings conference call. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press star one on your telephone. If you require any further assistance, please press star zero. I will now like to hand the conference over to Brittany Smith, Vice President of Investor Relations and Financial Planning and Analysis. Thank you. Please go ahead.

[Brittany Smith, VP of Investor Relations and Financial Planning and Analysis at CDW]

Thank you. Good morning, everyone. Joining me remotely today to review our second quarter results are Chris Leahy, our President and Chief Executive Officer, and Collin Kebo, our Chief Financial Officer. Our second quarter earnings release was distributed this morning and is available on our website, investor.cdw.com, along with supplemental slides that you can use to follow along during the call. I'd like to remind you that certain comments made in this presentation are considered forward-looking statements under the Private Securities Litigation Reform Act of 1995. Those statements are subject to risks and uncertainties that could cause actual results to differ materially. Additional information concerning these risks and uncertainties is contained in the earnings release in Form 8-K we furnished to the SEC today and in the company's other filings with the SEC. CDW assumes no obligation to update the information presented during this webcast.

[Brittany Smith, VP of Investor Relations and Financial Planning and Analysis at CDW]

Our presentation also includes certain non-GAAP financial measures, including non-GAAP operating income and non-GAAP earnings per share. All non-GAAP measures have been reconciled to the most directly comparable GAAP measures in accordance with SEC rules. You'll find reconciliation charts in the slides for today's webcast and in our earnings release in Form 8-K we furnished to the SEC today. Please note that all references to growth rates or dollar amount increases in our remarks today are versus the comparable period in 2020, unless otherwise indicated. In addition, all references to growth rates for hardware, software, and services today represent U.S. net sales only and do not include the results from CDW U.K. or Canada. Replay of this webcast will be posted to our website later today.

[Brittany Smith, VP of Investor Relations and Financial Planning and Analysis at CDW]

I also want to remind you that this conference call is the property of CDW and may not be recorded or rebroadcast without specific written permission from the company. With that, let me turn the call over to Chris.

[Chris Leahy, President and CEO at CDW]

Thank you, Brittany. I'll begin this morning with an overview of second quarter results and drivers of performance and share our updated thoughts on 2021. Collin will take you through a more detailed look at the financials, capital allocation strategy, and outlook. We'll move quickly through our prepared remarks, as always, to ensure we have plenty of time for questions. We had a record second quarter. Our results demonstrate the balance and strength of CDW's business model and strategy. For the second quarter, net sales were $5.1 billion, a quarterly record and our first quarter over $5 billion of net sales. Net sales grew 17.9% above last year on a reported and average daily sales basis, and up 16.3% in constant currency. Gross profit increased 18.2% to $883 million. Non-GAAP operating income was $418 million, an increase of 23.6%.

[Chris Leahy, President and CEO at CDW]

Non-GAAP net income per share was $2.02, up 29.3% on a reported basis and up 27.9% in constant currency. Our outstanding results reflect our team's extraordinary execution and the importance of our scale, industry experience and knowledge, and strong customer relationships. The diversity of our customer end markets and breadth of our solutions portfolio continued to serve us well. Our record second quarter performance reflected a rebound in commercial customer spending, driving excellent results in our corporate, small business, and Canada segments, and continued strength in our education channel. Our results reflect strong momentum across our business as technology spending recovers from lower spending last year, and also increased demand as customers seek to modernize, optimize, and innovate. In 2020, customers prioritized remote enablement and continuity.

[Chris Leahy, President and CEO at CDW]

Far in 2021, customers have prioritized digital transformation, security, and hybrid and cloud solutions, as well as continued investments in endpoint solutions, driving strong growth for solutions and transactions. Customers are investing to enable the future and adding resiliency to their operations, strengthening and securing infrastructure, platforms, and endpoints, leveraging the cloud, preparing for return to in-person operations, and industrializing remote enablement for permanently changed work models. We've combined our services and broad solutions portfolio with our extensive technical knowledge and unique logistical and distribution capabilities to advise, design, and orchestrate the best outcomes for our customers. Last quarter, we leveraged our distribution centers' extensive logistics capabilities, deep vendor partner relationships, and strong balance sheet and liquidity position to navigate the supply environment. Our scale and strong financial position enabled us to continue helping customers navigate the choppy supply environment.

[Chris Leahy, President and CEO at CDW]

As we previewed on our last earnings call, supply challenges increased during the second quarter for many transactional products and some infrastructure products. While bookings strengthened as economies rebounded and more customers turned to CDW for expertise across the full technology solutions stack and life cycle, our backlog increased compared to the first quarter. Another impact in the tight supply environment was increasing prices, which our teams were generally able to pass on. We expect supply constraints to continue through the second half of the year and into next year. Let's take a deeper look at the second quarter customer end market performance. Corporate increased 27% as customer spend sharply recovered with strong transactional and solutions performance. Customers remained focused on digital transformation, hybrid and cloud, and security.

[Chris Leahy, President and CEO at CDW]

Customers also began to prepare for employees to return to the office in the coming months, driving endpoint solutions, including notebooks, video, and accessory growth. Our corporate backlog increased during the quarter as customers await availability due to standards requirements and generally larger orders. Small business delivered exceptional growth, growing 60%, yes, 60%, as optimism improved and hiring increased. Our teams helped customers with remote enablement, security, and video, leading to strong growth in both transactional and solution spend. As we've shared previously, Small Business customers tend to be nimbler in their technology requirements, so performance was less impacted by supply constraints. Net sales for our Government channel decreased 29%. Federal declined double-digits due to overlapping our Device-as-a-Service solution for the U.S. Census Bureau and other client device programs that were strong last year. State and Local decreased mid-single-digits.

[Chris Leahy, President and CEO at CDW]

Customers evaluated their needs at the beginning of the quarter and started to make investments utilizing stimulus funding towards the end of the quarter, making timing versus demand more of a driver of performance. Our Education channel grew 27%. The team delivered another billion-dollar-plus quarter, with strong double-digit growth from both K-12 and higher ed. K-12 and higher ed customers are focused on investments to support equity and access and to enhance the in-classroom experience as schools prepare for students to return this fall, which drove both strong transactional and solutions performance. Customers continued to turn to us for our holistic capabilities across technology solutions and our deep education experience. Healthcare increased 7%, returning to year-over-year growth. Customers resumed projects that had been sidelined during the pandemic as budgets reopened, driven by patients returning for elective procedures, and providers made investments for the future.

[Chris Leahy, President and CEO at CDW]

Growth was balanced between transactional and solutions categories. Other, which represents our U.K. and Canadian operations, increased over 20% on a reported basis. In local currency, U.K. net sales decreased low single-digits, overlapping strong public sector performance and reflecting a slower commercial recovery. The Canada team drove strong double-digit growth in local currency, powered by commercial customer strength and strong transactional and solutions performance. Our second quarter performance benefited from the diversity of our customer base and from our deep and broad product portfolio. Transactions increased strong double-digits, driven by client device growth of 17%, as well as strong growth from video and accessories. Solutions also increased strong double-digits, driven by software, collaboration tools, and data center solutions. This led to balanced double-digit growth across hardware, software, and services. Our services growth reflects strong organic performance and inorganic contributions.

[Chris Leahy, President and CEO at CDW]

As I have shared before, services are fundamental to our go-to-market approach and a key enabler of our value proposition. We also delivered excellent growth in our cloud practice. Cloud customer spend increased strong double digits across all customer segments, driven by robust growth in security, Infrastructure as a Service, and productivity. We expect strong customer demand for cloud solutions to continue, and we're well-positioned to deliver. I want to take a moment to highlight our security practice given its importance to our customers as cyber threats are constantly emerging and evolving and increasing. Security customer spend grew strong double-digits as customers improved their security frameworks to respond to increasing threats. Our teams help customers through our cohesive strategy of security assessments, data protection, and threat mitigation.

[Chris Leahy, President and CEO at CDW]

Our second quarter operating and financial performance reflected the combined impact of our balanced portfolio of customer end markets, our full suite of solutions and services across the IT landscape, and our ongoing success executing our three-part strategy for growth. They are all important drivers of our past and future performance. The diversity of our customer end markets serves us well when macro or other external challenges impact various industries and customers differently. Our extensive product, services, and solutions portfolio positions us to meet our customers' total needs across the spectrum of IT. The balance of our customer end markets and our offerings are especially relevant in the current environment. Technology has become more central to our customers, and we are best positioned to help them navigate the complexity.

[Chris Leahy, President and CEO at CDW]

The final driver of our performance, our three-part strategy for growth, which is to first acquire new customers and capture share, second, enhance our solutions capabilities, and third, expand our services capabilities. Each pillar is crucial to our ability to profitably advise, design, orchestrate, and manage integrated technology solutions our customers want and need today and in the future. Let me share a few examples of our strategy in action. Earlier this week, we announced that we acquired Focal Point. Focal Point is a leading provider of cybersecurity services with deep capabilities in identity and access management, as well as the ability to serve customers across the full cybersecurity landscape. Focal Point is a leader in the cybersecurity space with an expert team and complementary customer relationships. As I shared earlier, security is a top focus area for our customers.

[Chris Leahy, President and CEO at CDW]

The addition of Focal Point expands and accelerates our security practice, adding over 200 coworkers who we welcome to CDW. This is a great example of adding capability to help customers across the full technology solution stack and full technology life cycle. We view M&A as an important part of our capital allocation strategy to expand CDW's strategic capability. Our success is a testament to our coworkers, including those who joined CDW through acquisition, who have delivered consistent with the strategic rationale of each deal, delivering tremendous value to our customers. Let me share another example. Over the last year, education customers have embraced technology more than ever and fundamentally changed how they purchase, with districts and school systems banding together to access stimulus programs and procure technology to enable remote, hybrid, and in-person models.

[Chris Leahy, President and CEO at CDW]

A longtime higher ed customer who was transitioning from a decentralized technology program to centralized turned to us to provide a better end-user experience for its students and staff across its 20+ campuses. Our team leveraged our digital capabilities to integrate directly into their systems. This greatly improved the ease of purchasing, providing configured branded bundles, giving pre-negotiated pricing, direct-to-home logistics, and product availability in a constrained environment. Our customer-first focus and logistical capabilities continue to be differentiators that drive value with our customers and vendor partners. This is a great example of how we leverage our competitive advantages to win. Last, I want to share a story about a corporate customer that our team helped execute a global compute refresh, changing from a BYOD organization to corporate standards.

[Chris Leahy, President and CEO at CDW]

The director of global IT service delivery leading the project turned exclusively to us to partner on this important initiative for over 8,000 employees in 20 countries. Having a global partner was very important. Our teams in the U.S., U.K., and Canada worked closely together to deliver for the customer. We worked with our vendor partners to ensure we had product when the customer needed it, which is crucial in the current environment, and is a capability we have given our deep partner relationships, strong financial position, and distribution centers. What started as a device refresh has led to partnering on the customer's return-to-office initiative and technology enhancements, as well as software and security projects, growing the account from less than $1 million in net sales last year to over $7 million this year.

[Chris Leahy, President and CEO at CDW]

Our team understood the customer's challenges and leveraged CDW's capabilities on a worldwide basis to provide outstanding service, leading to more opportunities. These examples highlight CDW's three-part strategy for growth and demonstrate the value of M&A to add solutions and services capabilities to best serve our customers, and how we leverage our competitive advantages to win in the marketplace. I am so proud of the way our teams continue to deliver for our customers. Our distribution and configuration centers remain fully operational. During the quarter, our teams continued to safely re-engage with customers and partners in person. Although the environment is dynamic, groups of coworkers have started to return to our offices for team meetings and small events, and others are starting to work more regularly in our offices.

[Chris Leahy, President and CEO at CDW]

Our Reunite team is working hard to thoughtfully reimagine and orchestrate the future of work so we can continue to serve our customers and partners better than anyone else can, while we continue to fortify our strong culture. Let me now share our updated thoughts on 2021. We are again increasing our outlook for both U.S. IT market growth and CDW's net sales premium to market. We now expect the U.S. IT market to grow about 5% and our top line to grow 425-500 basis points faster than the market in constant currency. For the third quarter, we expect customer demand trends to continue and have confidence in how our teams are executing and in our solutions and services portfolio. That said, we remain cautious about the supply environment, which we expect to continue to be challenged.

[Chris Leahy, President and CEO at CDW]

While there are other wild cards, such as COVID variants, vaccine rollout, return to office, and potential policy changes, including infrastructure and taxes, our confidence in the prospects for the business has never been higher. Technology is more essential to all sectors of the economy and will continue to play an increasingly important role in years ahead. We have great confidence that we have the right strategy to best serve our customers and partners, enhance our competitive position, and deliver sustainable, profitable growth. Our role as a trusted strategic partner to our customers is more important now than ever. We will continue to do what we do best, leverage our competitive advantages to help our customers address their IT priorities and achieve their strategic objectives, and out-execute our competition. Finally, let me take a moment to update you on our CFO transition. The process is progressing very well.

[Chris Leahy, President and CEO at CDW]

I'm really pleased with the caliber of candidates interested and excited about CDW. We will provide further updates once the process is complete. Until then, Collin is fully engaged, and after a successor is named, he will remain on board to ensure a smooth transition. With that, I'll turn it over to Collin.

[Collin Kebo, CFO at CDW]

Thanks, Chris. Good morning, everyone. I'll start my prepared remarks with more detail on the second quarter, move to capital allocation priorities, and then finish up with our 2021 outlook. Turning to our second quarter P&L on Slide eight, consolidated net sales were $5.1 billion, up 17.9% on a reported and an average daily sales basis. On a constant currency average daily sales basis, consolidated net sales grew 16.3%. Compared to the second quarter of 2019, net sales increased more than $500 million or 11.2%. On an average daily sales basis, sequential sales increased 4.7% versus the first quarter. Second quarter sales were stronger than expected, reflecting several factors. On the demand side, the rebound was sharper than expected in several channels, most impacted by COVID-19 last year. Corporate, small business, and CDW Canada all delivered very healthy double-digit growth versus 2020, and are up versus 2019.

[Collin Kebo, CFO at CDW]

The strong growth reflects more than easy comparisons. As Chris mentioned, education momentum continued, delivering the fourth consecutive quarter of over $1 billion of net sales. On the supply side, while the backlog increased several hundred million dollars in the second quarter, the team did a great job leveraging CDW's competitive advantages and supporting stronger than expected demand, so the backlog did not increase even more. Gross profit was 14%. Gross margin was 17.2%, up approximately 10 basis points versus last year, primarily driven by an increase in the mix of net service contract revenue, primarily Software as a Service and strong professional services performance, partially offset by overlapping higher margin configuration services for the Census project last year. Turning to SG&A on Slide nine, non-GAAP SG&A increased 13.6%. The increase was primarily driven by payroll costs, including sales compensation, which moves with gross profit growth.

[Collin Kebo, CFO at CDW]

Performance-based compensation consistent with higher attainment against goals, and investments in the business, including coworker count, to drive our strategy. Coworker count at the end of the second quarter was 10,666. Coworker count increased 480 from the first quarter and 618 from the prior year. The increase in coworker count reflects organic and inorganic investments to support high-growth solution areas and our digital transformation. GAAP operating income was $370 million, up 30.5%. Non-GAAP operating income, which better reflects operating performance, was $418 million, up 23.6%. Non-GAAP operating income margin was 8.1%. Moving to slide 10, interest expense was $36 million, down 10.6%. The decrease was primarily due to savings from last year's refinancing, a lower LIBOR rate, and lower revolving credit facility borrowings. Other income reflects $36 million from the sale of our ownership interest in an equity method investment. Proceeds from the sale were excluded from non-GAAP metrics.

[Collin Kebo, CFO at CDW]

Our GAAP effective tax rate, shown on Slide 11, was 26.2%. This resulted in second quarter tax expense of $97 million compared to $56 million last year. To get to our non-GAAP effective tax rate, we adjust taxes consistent with non-GAAP net income add backs as showed on Slide 12. For the quarter, our non-GAAP effective tax rate was 25.4%, up 50 basis points versus last year's rate, primarily due to higher foreign taxes. As you can see on Slide 13, with second quarter weighted average diluted shares outstanding of 142 million, GAAP net income per share was $1.93, up 47.4%. Our non-GAAP net income was $286 million in the quarter, up 27%. Non-GAAP net income per share was $2.02, up 29.3% from last year.

[Collin Kebo, CFO at CDW]

Turning to first half results on Slides 14 through 19, net sales were $10 billion, an increase of 14% on a reported basis and 14.9% on an average daily sales basis, as we had one fewer selling day in the first half of 2021. The one fewer selling day will be made up in Q4 when we have one extra selling day compared to the prior year. On a constant currency average daily sales basis, first half consolidated net sales were 13.6% higher than the prior year. Gross profit was $1.7 billion, up 11.6%, and gross profit margin was 16.8%, down approximately 40 basis points. Operating income was $693 million, and non-GAAP operating income was $786 million, up 22.4%. Net income was $507 million, and non-GAAP net income was $536 million, up 25.9%. Non-GAAP net income per share was $3.76, up 27.9%.

[Collin Kebo, CFO at CDW]

Turning to the balance sheet on Slide 20, at June 30th, cash and cash equivalents were $500 million and net debt was $3.4 billion. Liquidity remains strong with cash plus revolver availability of approximately $1.7 billion. Year-to-date, free cash flow was $110 million, as shown on Slide 21. This was lighter than a typical first half, but expected given last year's record $1.2 billion of free cash flow, which benefited from timing and one-time items. Year-to-date, we saw some of the timing reverse as we mixed out of vendors with extended payment terms. Additionally, working capital increases during periods of rapid growth, and we made strategic investments in inventory to support customers during this choppy supply environment.

[Collin Kebo, CFO at CDW]

For the quarter, we deployed cash consistent with our capital allocation priorities, returning $433 million to shareholders, including $56 million of dividends and $377 million of share repurchases at an average price of approximately $170 per share. Moving to Slide 22, the three-month average cash conversion cycle was 21 days, down four days from last year's second quarter. The decrease was primarily driven by improved accounts receivable collection performance. Turning to capital allocation on Slide 23, our priorities remain the same. First, increase the dividend in line with non-GAAP net income. To guide these increases, we will target the dividend at approximately 25% of non-GAAP net income and to grow in line with earnings going forward. Second, ensure we have the right capital structure in place with a targeted net leverage ratio of 2.5x-3x.

[Collin Kebo, CFO at CDW]

We ended the second quarter at 2.1x, up 0.4 of a turn from year-end. Third, supplement organic growth with strategic acquisitions. Focal Point and Amplified IT are great examples. Fourth, return excess cash after dividends and M&A to shareholders through share repurchases. Going forward, we expect to continue to move closer to our target net leverage range of 2.5x-3x through a combination of organic investments, M&A, and cash return to shareholders. We now expect to return over $1.7 billion to shareholders in 2021, including at least $1.5 billion for share repurchases with the balance from dividends. This $500 million increase from last quarter's comments reflects our confidence in the cash flow generation and earnings power of the business. We remain active in evaluating M&A targets and will continue to deploy capital for M&A that passes our screens.

[Collin Kebo, CFO at CDW]

Of course, as we always do, we'll closely monitor the macroeconomic environment, liquidity, M&A activity, leverage, and adjust as needed. Moving to the outlook for 2021 on Slide 24, the current environment continues to be challenging to forecast with a high degree of confidence. On the demand side, we continue to see strong activity and momentum, particularly with U.S. commercial customers and in CDW Canada. On the supply side, visibility remains a challenge. Notebooks, displays, docking stations, certain infrastructure hardware, including networking and servers, are constrained, resulting in longer lead times and a higher backlog. With the exception of Chromebooks, the supply environment has not improved since our last earnings call, and most vendor partners do not expect the situation to improve in the second half. With that context, our updated outlook is for the U.S. IT market to grow approximately 5%.

[Collin Kebo, CFO at CDW]

We expect CDW net sales to grow 425-500 basis points faster than the market in constant currency, including the contribution from Focal Point. Currency is expected to be a tailwind of approximately 80 basis points for the full year, assuming exchange rates of $1.36 to the British pound and CAD 0.79 to the Canadian dollar. Moving down the P&L, we continue to expect non-GAAP operating income margin to be in the mid 7% range for 2021. We now expect non-GAAP constant currency earnings per share growth in the strong mid-teens, call it 16%-16.5%. Currency is expected to contribute an additional approximately 70 basis points to earnings per share growth. The updated full-year outlook for non-GAAP earnings per share is an increase of approximately $0.35 over last quarter.

[Collin Kebo, CFO at CDW]

Additional modeling thoughts for annual depreciation and amortization, interest expense, and the non-GAAP tax rate can be found on Slide 25. Moving to modeling thoughts for the third quarter, the 2015-2019 five-year average sequential increase from Q2-Q3 on an average daily sales basis was approximately 4%, and we expect this year's third quarter to be in line with normal seasonality, which equates to low double-digit year-over-year growth. We expect third quarter non-GAAP earnings per share to grow low double digits. Our updated outlook for the balance of the year assumes modest growth in the backlog. If supply turns out to be more resilient, enabling us to work down the backlog or keep pace with even stronger demand, that would be upside to the outlook.

[Collin Kebo, CFO at CDW]

We feel good about the health of the business and believe supply uncertainty is a question of timing across the second half and into 2022. Our long-term free cash flow rule of thumb remains unchanged at three and three quarters to 4.25% of net sales, assuming current tax rates. Given the timing impacts that contributed to 2020's significant over delivery, we continue to expect 2021 free cash flow to be at or slightly below the low end of the range. Additional modeling thoughts on the components of free cash flow, including capital expenditures and the cash conversion cycle, can also be found on Slide 25. As we always do, we will provide updated views on the macro environment and our business on future earnings calls. That concludes the financial summary. With that, I'll ask Tamia to open it up for questions.

[Collin Kebo, CFO at CDW]

Can we please ask each of you to limit your questions to one with a brief follow-up? Thank you.

[Operator]

Thank you. As a reminder, to ask a question, you will need to press star one on your telephone. To withdraw your question, press the pound or hash key. Please stand by while we compile the Q&A roster. Our first question comes from the line of Matt Cabral with Credit Suisse. Your line is open.

[Matt Cabral, Analyst at Credit Suisse]

Yeah, thank you very much. Sounds like a strong quarter on the client device side again. There's some concern out in the marketplace around just the sustainability of PC and Chromebook demand. Curious what you're hearing from your customers around sustainability of demand. I guess, also heard the commentary about the backlog continuing to grow. Just curious how much of that increase was within PC specifically, and when you think you'll actually be able to catch up to that backlog?

[Chris Leahy, President and CEO at CDW]

Morning, Matt. It's Chris. On demand, I would tell you, what we're seeing from customers is continued resiliency, and need for devices, whether it is more devices in the hands of people who are working remotely or at least partially remotely, kids in school, new use cases, the ability to utilize the stimulus dollars now to buy those devices. You add on refresh that's coming up, pretty large installed base that's looking towards refresh. I would just tell you that the demand feels resilient. Vis-à-vis CDW, we certainly have some tough overlaps, some compares we're looking at in K-12, given the enormous growth last year. Generally speaking, demand remains solid. On the supply side, Chromebooks have really started to ease up a little bit. That's the OEM side. They planned for that last fall, and they did.

[Chris Leahy, President and CEO at CDW]

We are still seeing supply constraints with regard to some notebooks.

[Collin Kebo, CFO at CDW]

Yeah, Matt, I would just add, in terms of the composition of the growth in the backlog, as Chris said, notebooks certainly contributed to that with Chromebooks getting better. We did see backlog growth in some of the other areas, in the transactional part of the business, things like displays and panels and monitors, things like that. We also saw the backlog increase across some infrastructure products.

[Matt Cabral, Analyst at Credit Suisse]

Got it. That's helpful. For my follow-up, on operating margin, you guys just did 8.1%, and if I look at the first half, you're slightly below 8%. I guess the full year guidance, if I heard it correctly, is still for mid-sevens. I guess, just wondering what the offsets are in the second half of the year, and maybe just help us bridge from that first half to the second half.

[Operator]

Yeah. On the full-year guide, mid-sevens, obviously, there's a range there. I'd expect us probably to be at the stronger end of that mid-sevens. As you think about the back half of the year, as we talked about in our prepared comments, we believe now is the time to invest in the business, and we will continue to aggressively invest in the business. You saw that we added nearly 500 coworkers in the second quarter. As those coworkers come into the P&L, obviously all of that's not reflected as we go forward, so we'll be carrying two full quarters of expense for that and continuing to make additional investments in the business.

[Matt Cabral, Analyst at Credit Suisse]

Got it. Thank you very much.

[Operator]

Our next question comes from the line of Amit Daryanani with Evercore. Your line is open.

[Lexi Curnin, Analyst at Evercore]

Hi, this is Lexi Curnin on for Amit Daryanani. Yeah, thank you for taking the question. I guess, Collin, you just mentioned investing back into the business, and it would be great if you could talk about some of those initiatives that you're set to undertake there.

[Collin Kebo, CFO at CDW]

Yeah, I'm happy to take that. It's really a variety of initiatives, both organically and inorganically. On the organic side, we continue to invest behind the solutions areas that are of particularly high value to our customers, so customer-facing coworkers and technical areas, both on the pre-sales and the service delivery side. I think you began to see some of the fruits of those investments in the second quarter as we referenced the success that we were having in the professional services part of the business. We are also making investments in our own digital transformation, into our own infrastructure, to drive productivity with our sales force and how we interact with customers and just how we scale and operate the business more efficiently.

[Lexi Curnin, Analyst at Evercore]

Great. Thank you for that.

[Collin Kebo, CFO at CDW]

Thanks, Lexi.

[Operator]

Our next question comes from the line of Katy Huberty with Morgan Stanley. Your line is open.

[Katy Huberty, Analyst at Morgan Stanley]

Good morning. Thank you for taking the questions. I guess, first, talk about what the drivers are behind the assumption of greater share gains this year, which is reflected in the 425-500 basis point growth premium.

[Chris Leahy, President and CEO at CDW]

Well, good morning, Katy. Good to hear from you. In terms of our increase, look, if you look at where we've had meaningful growth, client devices, video, other hardware categories, and what customers' priorities are going forward, where they're allocating more technology spend to infrastructure needs. We don't think the market's growing at the same rate that we're growing, so we're flowing some of that increase through to our premium. As you know, CDW tends to outpace the U.S. IT market by more than 2-300 basis points in periods of hardware refresh. We tend to over-index because we have more recognized at the net line. The one thing I would say is supply remains a wild card. Collin's talked about it. I've talked about it. We're not underestimating supply. The teams have done a phenomenal job, frankly, in managing it and getting our fair share.

[Chris Leahy, President and CEO at CDW]

We think that given the mix of what we're seeing our customers buy and how that hits the top line, that's what's driving the view on that.

[Katy Huberty, Analyst at Morgan Stanley]

Also, just to follow up on that, Chris, it does seem like the supply environment is working to your favor. It's hitting everyone, but it seems like it's hitting your business less than others, and that's also driving some of the share gains. Is that fair?

[Chris Leahy, President and CEO at CDW]

Well, yeah, that is fair, Katy, to some extent. Look, our distribution center, our logistics capabilities, all the things that we talk about put us in a position where customers are betting on us. They're turning to us as their best bet to get supply, and partners understand that. I like to say we get our fair share. You can say we get our unfair share, but we do tend to benefit in supply-constrained environments. That said, I'll repeat what we've been saying for the past couple of quarters. It's so prevalent at this point, and the visibility is very difficult that it's hard to really have a good view over the next couple of quarters other than to say we think it's going to get a little worse before it gets better. It's going to continue into next year.

[Chris Leahy, President and CEO at CDW]

I'll tell you, we've been working very closely with our OEMs, and they've just been terrific. We're also working closely with customers to find choices for them if they're willing to move their requirements and their standards, which small businesses are, others aren't. Yeah, we generally, because we can create a solution and deliver to customers, we generally get our greater than fair share, if you will.

[Katy Huberty, Analyst at Morgan Stanley]

Thank you for that. I guess maybe a follow-up for Collin. As you turned into the September quarter in the month of July, did you see any change in the pace of order growth or the degree of supply constraints in the first few weeks of the current quarter?

[Collin Kebo, CFO at CDW]

Yeah, Katy, we're really not providing more detail on Q3 intra-quarter beyond what we shared in the comments, which was we continue to see strong activity and momentum, particularly with commercial customers and in CDW Canada. On the supply side, we are expecting modest growth in the backlog as we move throughout the year.

[Katy Huberty, Analyst at Morgan Stanley]

Great. Thank you.

[Collin Kebo, CFO at CDW]

Thanks, Katy.

[Operator]

Our next question comes from the line of Jim Suva with Citi. Your line is open.

[Jim Suva, Analyst at Citi]

Thank you, and congratulations on great results and the increased outlook. There's a bit of a debate out there about double bookings and over-ordering from basically every end market. I was hoping you could kind of give some commentary, because I would kind of assume, and maybe I'm wrong, that small and mid-sized businesses and education really can't and don't double order because they just don't have quite the large needs as maybe, say, the Fortune 100 companies, where they know they're going to always need so much. Maybe I'm wrong on that, but any thoughts about double ordering from your end markets? That leads to the follow-up question part about the concern about a potential pocket of air or a slowdown post when the supply chain gets back to equilibrium. Any commentaries on those would be great. Thank you.

[Chris Leahy, President and CEO at CDW]

Yeah, sure. Good morning. I'll start with the first one in terms of double ordering. Of course, that's something that we always worry about and look at carefully in this type of environment. What I tell you is, the information that we're working with our OEMs to get and provide some level of visibility to our customers is resonating really well. Therefore, they have a level of confidence when CDW says it's going to be 8 weeks or 12 weeks, or we can get it, that we actually have it or can get it. We have seen minimal, if really any, double ordering with our customers. We feel very confident in the orders that have come in in our backlog, and in the way that we're operating with the customers.

[Chris Leahy, President and CEO at CDW]

In terms of an air pocket, Collin, do you want to chat a little bit about backlog supply and air pocket?

[Collin Kebo, CFO at CDW]

Sure, Chris. Maybe I'll just add a little bit onto the double ordering comment as well, Jim. I think also when you think about what the majority of our customers are ordering, they're not widgets. It's customized to the specs of a large corporate customer or the needs of a school district. The thought that you're going to place an order like that with multiple vendors, I think is low. At the very small end, a small office, home office customer that needs 20 notebooks, is it possible that there's some double ordering going on there? Yeah. I think overall, when you look at the backlog, we feel pretty good that those are firm orders sitting in the backlog. The comment I'll make actually gets into your next one.

[Collin Kebo, CFO at CDW]

What we have seen, is what I would call an order pull forward, where customers are placing orders sooner than they might normally because of the supply environment or to try to get ahead of expected price increases from our OEM vendor partners. Sitting in that backlog is a little bit of a pull forward, and I think that's getting to your question around the air pocket. I guess the way I think about it is there's a little bit of a hedge here, to the extent that there may be a little bit of a lull in the ordering if at some point in the future, orders return to a normal timing and flow pattern. We would also have the flush of the backlog at some point in time. I think maybe that's one way to think about it.

[Jim Suva, Analyst at Citi]

Great. Thank you so much for the details and clarifications. It is appreciated.

[Collin Kebo, CFO at CDW]

Thank you.

[Operator]

Our next question comes from the line of Shannon Cross with Cross Research. Your line is open.

[Shannon Cross, Analyst at Cross Research]

Thank you very much. I wanted to ask about some of the stimulus programs that are out there and being discussed and how you think it may benefit. I realize timing is a question, but thinking about the infrastructure plan that's being discussed, also E-Rate, I think there were some changes to that. Are you hearing any of the education customers talking about using some of the prior stimulus? Because I think there's still an awful lot of that money floating around. Thank you.

[Chris Leahy, President and CEO at CDW]

Shannon, yet to connect all your questions, let me start with education, $7.1 billion, and we have worked closely with educational systems to tap that. That's been something that the education customers are very focused on and taking advantage of with our help facilitating and navigating. Absolutely there. I would also say state and local, we talked about the three rounds of stimulus funding last March, last December, this March, and how that impacted state and local. In particular, because in December's Appropriations Act, there was no additional funding for state and local. State and local tended to pause, kind of step back and say, What's going to happen in the next round? In the next round, which was this March, there were dollars allocated to state and local. We have now seen the use of those funds pick up.

[Chris Leahy, President and CEO at CDW]

I tell you that the first couple of months in this quarter was a lot of assessing, understanding, again, working with our customers to help them understand how to tap the funds and where to get the money, how to get the money, et cetera. We did see a nice pickup in the last part of second quarter in terms of using the stimulus dollars. That's another area where we're seeing strength in stimulus. In terms of the packages coming forward, the new ones coming out yet to be seen. We'll review those and to the extent that there's opportunity to help our customers, certainly we'll take advantage of those.

[Chris Leahy, President and CEO at CDW]

Clearly, the focus of the administration on things like technology infrastructure or technology as infrastructure and cybersecurity are high on the list of priorities for our customers, and we have capabilities that can help them to both implement solutions around those, but more importantly, navigate the stimulus funds. I think we'll be very effective in doing that.

[Shannon Cross, Analyst at Cross Research]

Okay, thanks. Just a quick follow-up. In terms of cash flow, is there anything we should think about? The demand's so strong in so many areas, you have backlog and that. How should we think about cash flow dynamics from a working capital perspective in coming quarters? I would assume, it's somewhat of a fluid situation. Thank you.

[Collin Kebo, CFO at CDW]

Shannon. From a cash flow perspective, obviously, as the business experiences rapid growth, we do make an investment in working capital, and you saw some of that in the quarter. As I mentioned in my prepared remarks, we have intentionally been carrying higher inventory levels, specifically customer-specific inventory, to help them work through rollouts of their projects. I think as long as we're in this choppy supply environment, I would expect inventory to be running higher than typical levels. As it relates to our total free cash flow, we were down in the first half of the year relative to the normal first half of the year. I would attribute that, though, mostly to the strong timing and things we benefited from in the prior year and not indicative of any type of change in the future free cash flow generation capability of the business.

[Shannon Cross, Analyst at Cross Research]

Thank you.

[Operator]

Our next question comes from the line of Ruplu Bhattacharya with Bank of America. Your line is open.

[Ruplu Bhattacharya, Analyst at Bank of America]

Hi. Thanks for taking my questions. Chris, can you give us your thoughts on the federal business? You're facing tough comps from the U.S. Census Bureau, just wondering when that business can turn around and grow year-on-year. Are there projects that you're seeing where some government agencies probably have PCs that are coming up that are Windows 10 PCs even that are coming up for replacement? Just your thoughts on the opportunity set that you have in federal and when that business can turn around from a year-on-year growth standpoint.

[Chris Leahy, President and CEO at CDW]

Sure. Good morning, Ruplu. What I would say about the Fed business is we have a number of large opportunities that are going to be rolling out in the second half of the year and others that we're pursuing. Overlapping the Census project, we knew we had that. We had a number of other very large client device projects last year. What we've got sitting in the back half of the year is not going to be enough likely to overcome that. The beauty of our model is the diversity of our customer end market. With Fed having such strength last year in the Census, and kind of coming back this year, if you will, with, I'd say next year, 2022, picking up from a growth perspective, we've got all of our other customer end markets that are going to see strength.

[Chris Leahy, President and CEO at CDW]

The other thing I would just say is a reminder in the federal space, the Census deal and some other deals that we're working on that are fairly similar, really reflects the positioning that we have with our customers in that customer end market, which is a real thought leader, a real solution provider, and a services-first player. Kudos to the team for continuing to grow our reputation and capability, and we can see it paying off in the opportunities that we've got in the pipeline.

[Ruplu Bhattacharya, Analyst at Bank of America]

Got it. Thanks for the details on that, Chris. Just for my follow-up, Collin, can I ask, of the 50 basis points improvement sequentially that you saw in operating margin, is there a way to quantify how much of that was mix versus higher volumes or FX? Is there anything in that that is not sustainable going forward? Thanks.

[Collin Kebo, CFO at CDW]

Yeah, Ruplu. If you think about it, the gross margin improved sequentially. We went from a 16.4% to a 17.2%, so that was 80 basis points. We have a variable cost structure, so not all of that passes to the operating margin. I would say that there are some elements of seasonality in that. When you think about, there's a software vendor, a big partner of ours who has a fiscal year-end in June. As we mentioned in our comments, we had very strong software results and very strong cloud and software as a service results. We did benefit seasonally from mixing into some netted down items there that I wouldn't expect to recur necessarily at the same pace in the second half of the year. Our partner funding improved a bit sequentially from Q1-Q2. Our partners reimburse some of our advertising.

[Collin Kebo, CFO at CDW]

As we increased our advertising investment sequentially, you saw part of that sitting in the gross margin. I think most of the increase then is primarily explained by the gross margin. Then, in terms of how you think about the back half of the year, the comment I made to Matt earlier in the call around we are continuing to invest in the business, and that coworker count gets layered in, and you'll have full quarter's worth of that expense coming up in subsequent quarters.

[Ruplu Bhattacharya, Analyst at Bank of America]

Okay. Thanks for all the details. Appreciate it.

[Collin Kebo, CFO at CDW]

Thanks, Ruplu.

[Operator]

Our next question comes from the line of Matt Sheerin with Stifel. Your line is open.

[Matt Sheerin, Analyst at Stifel]

Yes, thanks, and good morning, everyone. I wanted to ask, again, regarding the strength that you're seeing on the corporate side, the re-acceleration there. You did talk about on-prem infrastructure spending. Is that just based on pent-up demand? Are you seeing companies reinvest as they're getting back to the office? In terms of the areas you talked about, networking, you talked about servers. Could you just give more color on what you're seeing there?

[Chris Leahy, President and CEO at CDW]

Good morning, Matt. Thanks for the question. It's a little bit of everything you mentioned there. We certainly are seeing it's driven by folks getting back to the office. We're seeing it pent-up demand. I think our leader in the solutions area for our partner relationships kind of referred to 2020 as a rain delay in terms of as we think about refresh. That's not a bad way to think about it. Last year was a pause on a lot of things. Now we're seeing servers growing double-digits. Certainly what our customers are focusing on is things like workload optimization and application performance, that's where they're focusing to invest in compute infrastructure. Ultimately, frankly, this is tied to supporting digital transformation, which is at the forefront of every customer's mind.

[Chris Leahy, President and CEO at CDW]

I think as we look forward, hybrid work is driving assessment around what customers are going to need, some supporting the office. As we get new next-gen releases in compute technologies, given the analytic-heavy nature of the future and the analytics that customers are needing to really win and compete in the marketplace, I think we're going to continue to see some upgrades in the needs there. In the other areas like storage, what we're seeing now is a real enhanced focus on data center observability. Customers are looking at costs and optimizing operations. There's a growing and renewed interest in monitoring and automation, and so our Digital Velocity and ServiceNow businesses are really on fire. They're just continuing to scrutinize the spend.

[Chris Leahy, President and CEO at CDW]

That said, where customers are ending up, I think, and it's proved out by how customers are enhancing the future, is a multi-cloud world, which includes on-prem, off-prem, and cloud-like capabilities, which is growing in terms of ease of access as well as multiple clouds that they're using. Last year, I think we talked, Matt, earlier this year, about customers really taking a step back and reassessing how to optimize their infrastructure, that's what we're seeing. The good news is whether they're refreshing and updating, whether they're moving to a metered consumption model on-prem, whether they're going to colocation, whether they're moving workloads to various clouds, public clouds, we're helping them at the front end to plan that, to implement the plan. It keeps us right front and center of helping them to deploy their infrastructure strategies.

[Matt Sheerin, Analyst at Stifel]

Got it. Thanks very much for that. My second question regarding the education market. Obviously, it's been a huge growth area for you now, running roughly 20% of revenue versus low to mid-teens '18, '19. You talked about some of the continued strong drivers, including funding. At some point, though, I would expect a lot of that spending to wind down. What should we expect in terms of the base case for that market? It should be higher because you've got a lot more school districts using devices, maintenance, et cetera. How should we think about that business long term for you?

[Chris Leahy, President and CEO at CDW]

Yeah. It's a great question. We continue to see it as a growth opportunity. If we just think about the various cycles we've been through in K-12, you go back 10 years when Chromebooks were introduced. We created this white glove service. We helped with the modernization of the classroom. Every cycle that education has been through, CDW has been at the forefront of helping educators, administrators, technologists to figure out the best way to teach kids, to educate in the classroom, and now outside the classroom in different ways, in the typical facility, at home, in the classroom. We continue to see it as a growth opportunity because of the natural evolution of education in this country and in our other markets.

[Chris Leahy, President and CEO at CDW]

I think certainly given how strong last year was, in particular Q4, I don't think we're going to see the kind of equity and access and classroom experience opportunities that we're selling into. We're not going to see ourselves overlap or overcome how well we did last quarter. Over the long-term, Matt, I would say it's a great market. We have fantastic expertise, especially when you think about Amplified IT, the acquisition we did last quarter. We're seeing traction in the market incredibly strong. We're very bullish on K-12.

[Matt Sheerin, Analyst at Stifel]

Okay, great. Thank you.

[Operator]

Our next question comes from the line of Keith Housum with Northcoast Research. Your line is open.

[Keith Housum, Analyst at Northcoast Research]

Good morning, guys. Just a quick question here on the latest acquisition of Focal Point Data. Can you give us a little bit of color in terms of the margin profile? I guess what I'm trying to look at here is how quick or what's going to be the impact on the overall operating margins of CDW over the next year or two. I'm assuming we'd expect that to go higher because of these acquisitions, but hopefully you can provide some color and some good idea of the context.

[Collin Kebo, CFO at CDW]

Hi, good morning, Keith. We typically would not provide that level of granularity with our acquisitions. I guess, while strategically important and of high value to our customers and sellers, it is a services business. In terms of just absolute magnitude of contribution to CDW, I would say the impact will be relatively small. As we stated in the press release on Monday, expect it not to have a material impact to earnings for the full-year. I guess what I would say, though, is if you look at the investments we've been making over the past couple of quarters, we have been picking up these services businesses that are of high value to our customers, and I think collectively, they're contributing to some of the gross margin strength, and you saw that in the second quarter, and we commented on it.

[Collin Kebo, CFO at CDW]

I wouldn't call out anything specifically, but would just say, in aggregate, the investments we're making behind these services businesses in the high growth areas that are valued to our customers are helping the margin.

[Keith Housum, Analyst at Northcoast Research]

Great. I appreciate it. Then looking at the overall environment now, obviously raw materials are a significant cost. The component increases that we're seeing in technology, is there a way to provide an average of what you're seeing in terms of price increases within your biggest sellers? Are we seeing 4%-5% increases right now, and is that going to be contributed growth here, not only in the second half of the year, but into next year as well?

[Collin Kebo, CFO at CDW]

In terms of contribution to our sales growth, Keith?

[Keith Housum, Analyst at Northcoast Research]

Yes.

[Collin Kebo, CFO at CDW]

Yeah. That's a difficult question to answer at a portfolio level because much of what we sell doesn't have a hardware unit associated with it, right? When you think about software services, cloud, and then you see things like value shifting to the software for integrated solutions. Maybe one way to think about it is if I pick a big category like client devices, which were up high teens in the quarter. We saw balanced growth in terms of both units and ASPs, average selling price, and that was true for most customer end markets. It's a combination of both unit growth and pricing.

[Keith Housum, Analyst at Northcoast Research]

That's helpful. Thank you.

[Collin Kebo, CFO at CDW]

Yeah.

[Operator]

Our final question comes from the line of Samik Chatterjee with JPMorgan. Your line is open.

[Samik Chatterjee, Analyst at JPMorgan]

Hi. Good morning. Thanks for squeezing me in. I guess in your prepared remarks and through the call, you've talked about max investments and this being the right time to invest back in the business. Just wondering how should we think about that and interpret that from a model perspective? Are we entering a period of time when your OpEx increases will be more in line with revenue growth, or does the longer-term model still remain for OpEx increases to be below revenue growth? Just trying to figure out where we are in terms of time period of investment. I have a follow-up as well. Thank you.

[Collin Kebo, CFO at CDW]

Yes, Samik. Thanks for joining the call and welcome. We haven't provided multi-year thoughts, just a view for the year. You can see for the full year, continue to believe we'll deliver a mid-7% operating margin. You can then think about those investments being funded within the context of those thoughts around the operating margin.

[Samik Chatterjee, Analyst at JPMorgan]

Okay. Just a quick follow-up. I think you mentioned for 3Q, you are expecting it to be very in line with seasonality that you have seen historically. If I work through the numbers and try to get an implied 4Q here, and if I am doing the math right, it looks like you are guiding something very in line again with seasonality. Just thinking, with all the backlog that you have and the demand backdrop that we are in where things are pretty strong, is that the right way to look at it, given expecting a seasonal moderation in December, or should we be expecting something?

[Collin Kebo, CFO at CDW]

I think you can do the math given the thoughts on the guide for the third quarter and then what's left over for the fourth. Thoughts on the backlog, as we said, we don't assume an improvement in the backlog in our full-year modeling thoughts. That's not captured, and if the backlog were to get worked down, that would be upside to the outlook. I think when you run the math on what the implied Q4 growth rate is year-over-year, that's again, just a reflection of some of the big overlaps that we've been talking about, specifically within education in the fourth quarter. Last year, we had the large Mississippi Department of Education deal, and obviously a big contribution from the census as the devices came back.

[Samik Chatterjee, Analyst at JPMorgan]

Okay, great. Thank you. Thanks for taking the questions.

[Collin Kebo, CFO at CDW]

Okay. Thank you, Samik.

[Operator]

I would now like to turn the call back over to Ms. Chris Leahy for closing remarks.

[Chris Leahy, President and CEO at CDW]

Thank you, Tamia. Let me close by saying, I'd like to acknowledge, first, the incredible dedication of our coworkers around the globe and their extraordinary commitment to serving our customers, partners, and all of our CDW stakeholders, particularly this quarter, our first quarter, delivering over $5 billion in sales. An extraordinary quarter supporting our customers. Thank you all. Thank you also to our customers for the great privilege and opportunity to serve you. To our investors and analysts participating in the call, we appreciate you and your continued interest and support of CDW. We look forward to talking to you again next quarter. Thank you.

[Operator]

This concludes today's conference call. Thank you for participating. You may now disconnect.

Participants

Executives

• Brittany Smith, VP of Investor Relations and Financial Planning and Analysis
• Chris Leahy, President and CEO
• Collin Kebo, CFO

Analysts

• Matt Cabral, Analyst at Credit Suisse
• Lexi Curnin, Analyst at Evercore
• Katy Huberty, Analyst at Morgan Stanley
• Jim Suva, Analyst at Citi
• Shannon Cross, Analyst at Cross Research
• Ruplu Bhattacharya, Analyst at Bank of America
• Matt Sheerin, Analyst at Stifel
• Keith Housum, Analyst at Northcoast Research
• Samik Chatterjee, Analyst at JPMorgan