Uber Technologies Q3 2024 Earnings Report

Uber Technologies EPS Results

• Actual EPS: $1.20
• Consensus EPS: $0.41
• Beat/Miss: Beat by +$0.79
• One Year Ago EPS: $0.10

Uber Technologies Revenue Results

• Actual Revenue: $11.19 billion
• Expected Revenue: $10.99 billion
• Beat/Miss: Beat by +$200.15 million
• YoY Revenue Growth: +20.40%

Uber Technologies Announcement Details

• Quarter: Q3 2024
• Date: 10/31/2024
• Time: Before Market Opens
• Conference Call Date: Thursday, October 31, 2024
• Conference Call Time: 8:00AM ET

Uber Technologies (NYSE:UBER) is a technology company that operates a global platform connecting riders, drivers, couriers, restaurants and shippers. Founded in 2009 by Garrett Camp and Travis Kalanick and headquartered in San Francisco, Uber developed one of the first large-scale ride-hailing marketplaces and has since expanded into a broader set of mobility and logistics services. The company completed its initial public offering in 2019 and continues to position its app-based network as a multi-modal transportation and delivery platform.

Uber’s principal businesses include mobility services (ride-hailing and shared rides), delivery through Uber Eats, and freight logistics via Uber Freight. The company also offers micromobility options such as electric bikes and scooters in select markets and maintains enterprise-focused services like Uber for Business and healthcare transportation programs. In addition, Uber has invested in advanced technologies related to mapping and autonomy, while partnering with local operators and third-party providers to extend its service footprint and capabilities.

Uber operates across a large number of cities and regions worldwide, with a strong presence in North America, Latin America, Europe and parts of the Asia-Pacific region, though it has modified its market footprint over time through strategic exits, sales or local partnerships. Dara Khosrowshahi has served as chief executive officer since 2017, leading a period of corporate restructuring and renewed focus on profitability and regulatory engagement. The company continues to evolve its product mix and market strategy in response to competition, regulatory environments and changing mobility patterns.

Uber Technologies Q3 2024 Earnings Call Transcript

Key Takeaways

• Uber reported a 20% year-over-year increase in Q3 gross bookings (constant currency) and achieved an all-time high GAAP operating profit of over $1 billion.
• Uber One membership grew to over 25 million members, up 70% year-over-year, with members spending three times more than non-members and boosting platform frequency.
• The advertising business surged nearly 80% year-over-year, with delivery ad penetration at mid-1% of gross bookings and growing adoption across SMB, enterprise, and mobility ads.
• Uber plans to increase share repurchases steadily and targets a durable share count reduction in 2025, while remaining disciplined on M&A and prioritizing organic investments.
• Rising U.S. driver insurance costs have been passed on to riders, causing price-sensitive transaction slowdowns, though cost increases are expected to moderate in 2025.

Presentation

[Operator]

Hello and welcome to the Uber Third Quarter 2024 earnings conference call. All lines have been placed on mute to prevent any background noise. Following the speaker's remarks, there will be a question-and-answer session, and if you would like to ask a question during this time, please press star one on your telephone keypad. I would now like to turn the call over to Deepa Subramanian, Vice President, Investor Relations. You may begin.

[Deepa Subramanian, VP of Investor Relations at Uber Technologies]

Thank you, Operator. Thank you for joining us today, and welcome to Uber's Third Quarter 2024 earnings presentation. On the call today, we have Uber's CEO, Dara Khosrowshahi, and CFO, Prashanth Mahendra-Rajah. During today's call, we will present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non-GAAP measures, including a reconciliation of GAAP to non-GAAP measures, are included in the press release, supplemental slides, and our filings with the SEC, each of which is posted to investor.uber.com.

[Deepa Subramanian, VP of Investor Relations at Uber Technologies]

Certain statements in this presentation and on this call are forward-looking statements. You should not place undue reliance on forward-looking statements. Actual results may differ materially from these forward-looking statements, and we do not undertake any obligation to update any forward-looking statements we make today except as required by law.

[Deepa Subramanian, VP of Investor Relations at Uber Technologies]

For more information about factors that may cause actual results to differ materially from the forward-looking statements, please refer to the press release we issued today, as well as the risk and uncertainty section described in our most recent Form 10-K and in other filings made with the SEC. We published our quarterly earnings press release and prepared remarks, supplemental slides to our investor relations website earlier today, and we ask you to review those documents if you haven't already. We will open the call to questions following brief opening remarks from Dara and Prashanth. With that, let me hand it over to Dara.

[Dara Khosrowshahi, CEO at Uber Technologies]

Thanks, Deepa. Uber delivered yet another strong quarter, a record quarter of profitable growth, with gross bookings up 20% year-on-year in constant currency. We also generated an all-time high GAAP operating profits of more than $1 billion. This performance was powered by new records in audience and frequency as more people in more places are using Uber more often. Our underlying platform continues to strengthen.

[Dara Khosrowshahi, CEO at Uber Technologies]

More than 7.8 million people now drive, deliver, or shop with Uber, earning more than $18 billion during the quarter. More than 25 million people are now Uber One members, up 70% year-on-year. Our advertising business grew nearly 80% year-on-year, and our autonomous strategy is working as our 14 AV partners are clearly understanding the significant value Uber can bring to their deployment plans. Thanks to the team for another great quarter. Before we go to Q&A, I'd like to hand it over to Prashanth to briefly reiterate our capital allocation approach.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Thank you, Dara. Let me add my welcome to our Third Quarter earnings call. I wanted to jump in quickly with an update on our Share Repurchase Program, as well as a reminder of the capital allocation framework that we presented at the investor update back in February. Our capital allocation priorities remain unchanged, responsibly investing in future growth and returning capital to shareholders.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

On the growth front, we believe we still have a huge amount of organic opportunity in front of us, including our fast-growing portfolio of new products, which are now cooking at $20 billion of annual GB, with geographic expansion, especially into less densely populated markets, and lastly, with increasing user frequency, including through our membership efforts. On capital returns, we plan to steadily increase our share repo in the coming quarters. Specifically, we intend to work our way towards a durable share count reduction in 2025.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Now, to quickly touch on M&A, we remain extraordinarily disciplined, and I want to emphasize that all opportunities are reviewed with a rigorous value creation mindset, and Uber's bar for M&A has never been higher. As Dara has said, the best deal is not having to do a deal at all, and we are in that enviable position today. So we are excited to continue on our exceptional path of organic growth while sticking to our firm commitment to you, our shareholder, of capital returns. So with that, let me hand it back to Deepa to open the call for questions.

[Deepa Subramanian, VP of Investor Relations at Uber Technologies]

Sarah, can we have the first question, please?

[Operator]

Thank you. Your first question comes from the line of Eric Sheridan with Goldman Sachs. Your line is open.

[Eric Sheridan, Senior Equity Research Analyst at Goldman Sachs]

Thanks so much for the commentary, especially around the capital allocation policy. I want to come back to the concept you introduced in the letter around less dense markets. Can you go a little bit deeper in both the opportunity set, but also some of the operational dynamics of building supply, as well as stimulating demand in less dense markets, and how we should be thinking about that scaling in the years ahead? Thanks so much.

[Dara Khosrowshahi, CEO at Uber Technologies]

Yeah, Eric, we think it's a terrific opportunity, and frankly, sometimes we kick ourselves for not recognizing it properly earlier. Uber started as a company in the middle of big cities, and our biggest cities, São Paulo, New York, etc., continue to be the largest source of demand, but continuously, we've seen that our growth outside of the core, in the boroughs of New York, now extending into the suburbs or in secondary and tertiary cities, has been higher than the core itself, almost accidentally, and this is true for mobility and delivery as well, and really, for us, the start of our focus on less dense areas started with delivery. In the U.S., especially, if you look at non-core cities, etc., it's 60%-70% of the market, so the majority of the market there. Generally, it's growing faster than city centers as well.

[Dara Khosrowshahi, CEO at Uber Technologies]

So we've really started focusing on improving selection in those areas, and then, like you said, then building out the liquidity that's necessary in terms of both demand and supply, couriers, and making sure that those couriers are busy and that kind of cycle, that positive cycle of investing in supply and demand together, increasing liquidity, getting better ETAs, getting better service levels, starts to accelerate and add to itself. And we're starting to see that now in delivery, but not just in the U.S.

[Dara Khosrowshahi, CEO at Uber Technologies]

We've extended this focus in the U.K., Australia, really all over the world. We're looking at the density by quartile of all of the areas that we deliver to or all the areas that we are giving mobility services to people to. We are actively investing in those less dense areas, and we think the opportunity set there is very, very significant, both in mobility and delivery. We think it's early days, but it is a focus of both mobility and delivery, and I think it will be a tailwind to our core business in terms of growth over the next two to three years, and hopefully even more than that.

[Eric Sheridan, Senior Equity Research Analyst at Goldman Sachs]

Great. Thank you.

[Dara Khosrowshahi, CEO at Uber Technologies]

You're welcome. Next question.

[Operator]

Your next question comes from the line of Brian Nowak with Morgan Stanley. Your line is open.

[Brian Nowak, Head of US Internet Research at Morgan Stanley]

Great. Thanks for taking my questions. I have two. The first one, I wanted to sort of drill in a little bit more to the U.S. mobility bookings trends. Dara, if you sort of look at how the business has trended since your investor update, are there any areas where you've sort of exceeded or come in a little shy versus where you thought the U.S. rides business would be growing? And has anything changed in sort of your outlook for U.S. rides' contribution to growth over the tenure of the outlook that you gave at the investor update?

[Brian Nowak, Head of US Internet Research at Morgan Stanley]

That's the first one on U.S. rides. And the second one, just on Phoenix and sort of Arizona around Waymo, anything you can share on sort of early signs of incremental volume to Uber from the Waymo partnership in that market? Thanks.

[Dara Khosrowshahi, CEO at Uber Technologies]

Sure, absolutely, so in terms of our U.S. mobility growth, the U.S. generally has been kind of the gift that keeps on giving. It's our largest market, a little less than 50% of our GBs, but more than 50% of our profitability, so the business continues to grow and thrive. We are seeing in the U.S. a couple of trends.

[Dara Khosrowshahi, CEO at Uber Technologies]

One is that we've been very public in terms of the increase, the substantial increase in commercial insurance costs, really, that have happened over the past two years, and as we have passed on those increases in costs, especially in states where insurance costs are very, very high, like New Jersey or California, as we passed on those costs, we've seen kind of the typical elasticity from consumers, which is as GBs, as price goes up, the transaction growth slows down a bit.

[Dara Khosrowshahi, CEO at Uber Technologies]

That elasticity is usually one for one. It's no different than what we've seen, and actually, we've seen our competitor do the same as well. We are seeing weekday growth stronger than weekend growth as well. So people are definitely getting back to work. I think like the weekend party hours, maybe consumers are a little more price-sensitive in terms of whether they choose to go out or not. But weekday is very strong, and Uber for Business, especially, is very, very strong.

[Dara Khosrowshahi, CEO at Uber Technologies]

Overall, it's up over 50%. I'm not sure what the U.S. number is, but it's really strong, both in terms of selling to enterprises, selling to health, selling to transit systems as well. That is definitely a bright spot for our business as well. And then we're not really seeing any signs of consumers trading down.

[Dara Khosrowshahi, CEO at Uber Technologies]

Like our share product is growing very quickly as match rates continue to increase. We're investing in newer products like Uber Teens to kind of bring in this new demographic into our system and then shuttles into our system as well. So overall, we're quite optimistic in terms of how the U.S. market is developing, but those insurance cost increases are definitely resulting in the kinds of slowdowns in transactions that we expected based on elasticity experimentation that we've done in the past.

[Dara Khosrowshahi, CEO at Uber Technologies]

I think the good news is that while the insurance costs will continue to go up, we expect them to go up at a lower rate, so to speak, both because the market is normalizing and because we're taking a lot of action in terms of safer routes, safer drivers, encouraging drivers to drive more safely to try to get those insurance costs down, but that's kind of a slow-moving target, so to speak, so pretty optimistic in general in terms of the U.S. markets overall going forward.

[Dara Khosrowshahi, CEO at Uber Technologies]

Then to your second question in terms of autonomous and incrementality, in Arizona and Phoenix, at this point, Brian, it's really too soon to tell. We have a relatively modest number of vehicles out there. We know that the experience with Waymos is absolutely terrific. It's a delightful experience. Riders are rating their Waymo driver at very, very high levels.

[Dara Khosrowshahi, CEO at Uber Technologies]

We love the experience that it's bringing forth. I think the real test is going to be the expansion of our partnership, and it's a significant expansion with Waymo in Austin/Atlanta. We're starting next year. You're going to get Waymos in the hundreds in those markets, and I think then we will see whether there's incrementality as it relates to autonomous or not. But we're pretty optimistic where we sit. I will remind you too that we've got 14 different AV partnerships, and not only are we expanding with Waymo that we're really happy about, but you will see expansions with many of our other autonomous partners in domestic and international markets on the AV side.

[Brian Nowak, Head of US Internet Research at Morgan Stanley]

Great. Thanks, Dara.

[Dara Khosrowshahi, CEO at Uber Technologies]

All right. Thanks, Brian. Next question, please.

[Operator]

Your next question comes from Doug Anmuth with JPMorgan. Your line is open.

[Doug Anmuth, Head of U.S. Internet Equity Research at JPMorgan Chase]

Thanks for taking the questions. I'm going to stick with AV. Dara, can you just talk more about your goals here in doing fleet ops in an AV world and some of the ways that you'll be able to drive some greater efficiencies for AV tech providers? And then maybe you could just talk about San Francisco a little bit, perhaps any impact that you're seeing in that market from Waymo, and is there anything notable to call out on volume, frequency, or loyalty in San Francisco? Thanks.

[Dara Khosrowshahi, CEO at Uber Technologies]

Yeah, definitely. So generally, in terms of fleet ops, the background of fleet ops is we have been partnering and working with fleets and building up our fleet operations kind of practices for years and years. Typically, we have about 15% of our global mobility supply hours come from fleets, and this is supply that's dedicated to us. So they tend to work longer hours.

[Dara Khosrowshahi, CEO at Uber Technologies]

They work kind of multiple shifts in terms of drivers, and the supply is dedicated to us, which is terrific. And we work with these fleets in many countries in the U.S. and Europe as well, in Spain, for example, and many other countries as well. So fleet operations is something that we've built, and for example, we have special tools for fleets to be able to manage our fleets, to be able to drive high utilization of their cars based on demand, etc.

[Dara Khosrowshahi, CEO at Uber Technologies]

We're really extending this practice to the AV space. Housing, charging, cleaning cars can be expensive, and we think just like there are advantages to a platform, a global platform being demand to drive utilization of these AV fleets, we think there's also an advantage to a global player establishing fleet operations to take care of kind of the local complex logistics that happens in a more efficient way and, we think, more cost-effective way for our partners as well. It's just another way in which we want to be kind of the best demand and local operation platform for AV out there.

[Dara Khosrowshahi, CEO at Uber Technologies]

We're really excited to get started with Waymo, and hopefully we can expand from there. In terms of San Francisco, we see that Waymos on the streets here all the time. In the areas where Waymo operates, we do see them have category position in the high single digits or low double digits. We aren't seeing any effect in terms of our consumers, one way or the other.

[Dara Khosrowshahi, CEO at Uber Technologies]

The price is generally at a bit of a Premium to X. It's more of a, call it a Comfort Electric type of a price out there, and it's a great product. And we've been competing with Lyft, and in San Francisco proper, we compete with Waymo as well. But we're very happy to kind of extend our partnership with them and really start to build together in cities like Atlanta and Austin, and hopefully that'll be the dominant way forward for that partnership going forward.

[Doug Anmuth, Head of U.S. Internet Equity Research at JPMorgan Chase]

Great. Thank you.

[Dara Khosrowshahi, CEO at Uber Technologies]

You're welcome. Next question.

[Operator]

Next question is from Justin Post with Bank of America. Your line is open.

[Justin Post, Research Analyst at Bank of America]

Thank you. I guess just go to mobility bookings, decelerated three points to 24%. I know it's a tougher comp, but anything unusual or anything surprised you in the quarter? And then the incremental take rates and margins were quite strong in mobility. How do you think about where you are on those and the drivers of growth there as we go forward? Thank you.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Yes. Justin, I'll take the first part of that. So maybe let's start with sort of the recap of how we did for Q3. So gross bookings at 20% on constant currency, and remember that's our fourth quarter now of clocking at least 20% growth. That came from audience and frequency as it has for the last several quarters, audience really driving the majority of that at 13%, frequency at 4% and then with the leverage that we've been able to drive the financial leverage, we're able to get EBITDA growing at almost 3x the rate of gross bookings growth.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Your comment on sort of where is mobility headed. Really, we've talked about trips at the Q4 level, I think in the prepared remarks, to be similar to what we saw in Q3 with a little bit of deceleration driven by less year-over-year pricing impact and that's sort of what we're seeing down the LOB lines as well. So again, you should expect trip activity for Q4 to be sort of in line with what we saw in Q3 with a little bit less benefit from pricing.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Both you don't see as much year-on-year increase from insurance in Q4 as well as on the delivery side. You see some of the benefits of the efforts we're making to drive affordability impacting basket size. So overall, we still feel kind of this is a large business that continues to grow at a very good rate. And I would say that think of mobility growing sort of in the low 20% range on a constant currency basis Q4, and then EBITDA margin probably flattish sequentially.

[Justin Post, Research Analyst at Bank of America]

Great. Thank you.

[Dara Khosrowshahi, CEO at Uber Technologies]

Next question.

[Operator]

Your next question is from Mark Mahaney with Evercore. Your line is open.

[Mark Mahaney, Senior Managing Director at Evercore]

Okay. I'll just double-click two things on the insurance costs. So Dara, just talk about where are those in international markets? Is that primarily a U.S. market problem and specific state problem, or is that a global challenge, rising insurance costs? And then let's talk about advertising a little bit too. So that growth is pretty robust. That's very high growth rate that you're doing, 70%-80%.

[Mark Mahaney, Senior Managing Director at Evercore]

The sustainability of that, or as you think about the opportunities, and particularly on the delivery side, where do you think you are? Are there lead markets where you've got you're at several percentage points of bookings, and most other markets you're well under 1%? Just talk about that path of adoption. Thanks a lot.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Yeah. Thank you, Mark. This is Prashanth. I'm going to take insurance, and Dara's going to take ads. So insurance is primarily a U.S. phenomenon for us where we provide insurance to our drivers when they are on their way to pick up a rider, and then again when the rider is on trip. We talk about this in prior quarters that we've seen pretty steady increase in insurance, and this last quarter was no different. The CPI for motor vehicle insurance in the U.S. was up 16% year-over-year in September, but that is starting to moderate. I think Dara mentioned that earlier on in one of the questions. Remember, it peaked sort of in the low 20s back in the spring.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

So as we look forward to 2025, I'd say we expect the insurance cost to continue to increase, but at a pretty significantly modulated rate compared to what we've seen over the last two years. And as we've said many times, there is a lot of effort that we have to help drive that insurance cost down and really bend the curve.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

That includes the deployment of safety technologies that we're putting in, the risk management program we have, which includes sort of the relationships we have with our counterparties and our own captive insurance company and perhaps most exciting is the effort that we've been making on the regulatory side in driving some of those initiatives where we've actually been able to see success in insurance in a couple of states, Georgia, Texas as two examples and our principle has been unchanged on this.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

We pass along insurance cost increases, and we pass along insurance cost decreases. So as we make progress on insurance, you'll see us continue to pass those benefits on to our riders. Let me pass off to Dara to take your question on advertising.

[Dara Khosrowshahi, CEO at Uber Technologies]

Yeah, absolutely. So advertising, we're obviously very, very pleased with the growth of our advertising business. We've always said that in delivery, it can get to 2% plus of gross bookings. We're in the mid 1%, so we're right in between 1% and 2% at this point. So we're making good progress there and if I were to generally split our advertising business into kind of four different categories, one is the CPC kind of bidding for placement for small businesses.

[Dara Khosrowshahi, CEO at Uber Technologies]

That business continues to progress really, really well. We're able to increase the number of monetizable impressions per user session, so kind of increasing the ad load a little bit with little or no penalty to the user experience because the ads are really targeted. We're showing high-quality restaurant and high-quality choices to users as well.

[Dara Khosrowshahi, CEO at Uber Technologies]

Our kind of SMB, small, medium business, CPC business continues to grow at very, very high rates. Our penetration with enterprise is generally a little bit lower than SMB advertisers, but that is growing quickly as well. Some of the larger enterprises, they're looking to target different consumers. They're looking to target different segments of the day, for example. It might be breakfast, it might be lunch, it might be dinner, or they're looking for consumers that are net new or incremental.

[Dara Khosrowshahi, CEO at Uber Technologies]

Kind of the tools that we're building for enterprises are a bit more sophisticated in terms of tracking, targeting, etc. We're making really good progress there with our ads team. We're really focused on our sponsored listing product. This is for groceries, and these are CPGs, etc., the Cokes and Pepsis of the world who can advertise on our grocery product in order to increase their share in our marketplace. And we're very, very early in the development of that product.

[Dara Khosrowshahi, CEO at Uber Technologies]

We're launching about eight different markets now, again, looking to mature a toolset for the enterprise advertisers and then at the same time, we just have to keep building our grocery business to be bigger and to become an absolutely necessary buy for the big brands out there, the big global brands out there and based on the growth rates that we see in our grocery business and the number of partners that we're bringing in, we're quite optimistic that we are getting there and then the other area that we're pretty excited about is our mobility advertising. These are our Journey Ads.

[Dara Khosrowshahi, CEO at Uber Technologies]

We are really kind of restricting that space to very, very high-quality advertisers. Click-through rates are two to three times that of industry averages. So the advertising is getting the attention of the riders. We're very careful there not to hurt the rider experience, which kind of is a result of our focus on ad quality.

[Dara Khosrowshahi, CEO at Uber Technologies]

We recently announced a partnership with T-Mobile Advertising Solutions to bring our JourneyTV offerings to about 50,000 vehicles across the U.S. So we think that will be another jumpstart to our mobility advertising solutions as well that we're quite optimistic about. Ultimately, we think mobility advertising is an opportunity for us to increase margins, but also increase the ability for drivers to earn more with these tablets, for example, in their cars to the extent that it improves driver earnings and their quality of life. We think that's a terrific thing as well.

[Dara Khosrowshahi, CEO at Uber Technologies]

So very pleased with how the ad team and tech teams are delivering, and we think we are midway along this journey and have plenty of room for growth ahead of us in all three areas, whether it's CPC or Sponsored Listings or Mobility Solutions.

[Mark Mahaney, Senior Managing Director at Evercore]

Thank you very much.

[Dara Khosrowshahi, CEO at Uber Technologies]

You're welcome. Next question.

[Operator]

Next question is from Ron Josey with Citi. Your line is open.

[Ron Josey, Internet Analyst at Citi]

Great. Thanks for taking the question. Maybe, Dara, I wanted to stick on the delivery side a little bit here and understand just what's driving the MAPCs and frequencies. I think we said in the letter MAPCs exceeded 50 million in the quarter, frequency reached all-time highs. And so I just want to understand on the delivery, can you talk about just how are new MAPCs coming on for restaurants, or has that evolved a little bit more to newer verticals just given the investments and awareness around grocery and pretty much everything that Uber has to offer?

[Ron Josey, Internet Analyst at Citi]

I guess that's question number one. And then question number two on frequency overall, 25 million Uber One members globally, team trips up 40%. We'd just love to hear your thoughts on just other initiatives on driving greater frequency across the platform. So one's on delivery, two's on overall frequency. Thank you.

[Dara Khosrowshahi, CEO at Uber Technologies]

Yeah, absolutely. So on delivery, listen, we're pleased with the results. It's another quarter of 17% growth in terms of gross bookings. And listen, on the MAPC side in terms of audience, first of all, delivery is a big category. I think the growth in the category continues to surprise many, maybe including ourselves and it is the mainline Uber Eats business that is bringing on the new audience, I would say significantly assisted by mobility as well.

[Dara Khosrowshahi, CEO at Uber Technologies]

We have the unique differentiator in our marketplaces, which is we have our mobility business with an Eats tab right on top of it and also actively cross-promoting users between mobility and delivery, and increasingly now from delivery to mobility as well. So about a third of our new audience comes from our mobility business, and it's a lower-cost audience and obviously very much engaged with the platform.

[Dara Khosrowshahi, CEO at Uber Technologies]

But we are continuing to invest in increasing advertising and increasing brand spend all around the world. And the message that's landing with Uber Eats is obviously a message that is resonating. We gain category position as a result of kind of that increasing audience and delivery in 10 of our top 10 markets.

[Dara Khosrowshahi, CEO at Uber Technologies]

So more people are hearing about us, and it is resulting in category position gains that we're very happy about. And then for us, in terms of frequency, number one is just the quality of service, increasing selection, making sure that on-time rates continue to increase, making sure that unfulfilled or errors in terms of deliveries, not getting what you wanted, continues to decrease. So we are continuing to kind of grind, if you want to call it that, in terms of customer experience.

[Dara Khosrowshahi, CEO at Uber Technologies]

The better you are, the more people stay with you, and you want to avoid those situations where something happens, something unexpected happens, or a poor experience happens, which can cause that consumer to look for alternatives and then once we have that core experience improved, then the focus is on membership.

[Dara Khosrowshahi, CEO at Uber Technologies]

Members spend three times more than non-members. Retention rates are higher for members as well. And with 25 million members up 70% year-on-year, you can see the momentum as it relates to that part of our business as well. So I think it's all coming together very well, and you can see it in both the top-line results and our margins continuing to increase and in terms of our category position improving versus our competitors as well. You're welcome. Next question.

[Operator]

Your next question comes from Nikhil Devnani with Bernstein. Your line is open.

[Nikhil Devnani, Senior Analyst at Bernstein]

Hi there. Thank you for taking the question and the commentary on capital allocation. It seems like in other areas of the business, whether it's grocery stores and delivery or autonomous vehicles, you've opted for more of a partnership approach to stay capital efficient. So I guess could you just remind us how you think about partnering versus buying your way into a new vertical or a new market?

[Nikhil Devnani, Senior Analyst at Bernstein]

What makes an acquisition a better path in your mind? And where does further expansion and diversification of the Uber platform to adjacent opportunities fit in your priority set right now, considering the transition that is happening around the core business with autonomous vehicles? Thank you.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Thanks, Nikhil. We're going to do this in two parts. I'm just going to do a refresher on how we are thinking about capital allocation to give everyone the opportunity to make sure, and then I'll let Dara kind of talk about how we do those trade-offs between when partnership makes sense, so just as a reminder to everyone, and I said this at the start of the call, our number one priority is responsible organic investments aligned with the growth strategy focused on what's going to drive free cash flow.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

We've got plenty of opportunity ahead of us. We've talked about on the mobility side, things like Hailables. On delivery, we have our groceries and our Direct business, and then we have the terrific Uber Eats platform, which sort of spans both products.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Back in February, we also said liquidity was important to us, and we had a goal of getting to Investment Grade. We actually got there much faster than we were expecting. In Q3 of this year, we hit IG, which is a great accomplishment for us. And now it really allows us to focus on really the return of that excess capital to shareholders. So we will continue to selectively evaluate M&A, but it's a really high bar, and it's going to have to be both strategic value and financially accretive.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

I think foodpanda is a terrific example of how we think about that, where it was a clear win both strategically, where Taiwan is such a great market for Uber Eats, given its high frequency and great membership coverag and then, financially, the deal is very accretive with the likelihood that we'll get an incremental $150 million in EBITDA pretty shortly after we close. So beyond that, get our capital back to shareholders. And again, I made this point in the opening, but I want to restate it.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

The repo program is the primary vehicle on that, and now we feel pretty good that we're going to be at a share count reduction in 2025. So having said that, I'll pass back to Dara now to get into when do partnerships make sense.

[Dara Khosrowshahi, CEO at Uber Technologies]

Yeah, so generally, when we look at partner versus acquisitions, etc., or whether we want to actively get into an area, really we ask ourselves, one is, can we really get into an area with a proper focus? Is it substantially related to the core? And then second is like, can we add value? And the example of grocery stores, for example, we just concluded when we looked at that segment, there are millions of retailers out there.

[Dara Khosrowshahi, CEO at Uber Technologies]

It is all they do and we, as a tech-first company, couldn't add a bunch of value to what these retailers were doing, and we'd rather partner with them to extend their reach and then to complement their services in certain segments, for example, fulfilling for them our direct business that allows some of these retailers to fulfill whatever product that they're serving, like a Walmart or an Apple.

[Dara Khosrowshahi, CEO at Uber Technologies]

If we can't uniquely add value, if it can't be a core focus of the company, we'll look to partner. For example, with autonomous, we were in that business, but it wasn't kind of our main business, and we've decided to partner with a bunch of different players out there, the Waymos of the world, the Cruises of the world, the WeRides of the world.

[Dara Khosrowshahi, CEO at Uber Technologies]

Where autonomous is all we do, and we can bring them the complement, which is our demand and our local operations, which allows them to monetize the substantial investments that they are making. In terms of adjacencies and how we look at them, we will typically, because of the power of the platform, we will typically experiment with different adjacencies. On delivery, obviously, we started with food. We've gone into grocery.

[Dara Khosrowshahi, CEO at Uber Technologies]

You're going to see us getting deeper into any and all kinds of local retail as well. And with mobility, we started with cars, and we're going on two-wheelers and three-wheelers and buses and trains, etc. And we'll continue to kind of test out some of these adjacencies. Typically, we look for behaviors that are frequent, meaning you can get multiple interactions per month and also can benefit from our expertise in terms of real-time local logistics as well.

[Dara Khosrowshahi, CEO at Uber Technologies]

Our ability to match and price based on inventory on a given day that can change substantially from 9:00 A.M. to noon to 8:00 P.M. When we're pricing out our service, unlike many traditional retailers, we don't even know what our inventory is. So we have to kind of do a scan of our real-time inventory in every market that we operate.

[Dara Khosrowshahi, CEO at Uber Technologies]

It makes it a very, very challenging, but really interesting technical problem to be able to scan that inventory quick enough and then price it both on the demand side and the supply side, so where there are circumstances where we can bring value to that and where the customer interaction tends to be highly frequent or can take advantage of our local logistics and pricing and matching capability, that's where we'll look to act, and first, typically, we like to build things organically.

[Dara Khosrowshahi, CEO at Uber Technologies]

We built a ton of businesses. Eats was built organically here, so building organically is part of the DNA of this company, and then if we see something really interesting, we will look at acquisitions, but again, like Prashanth said, we will be very disciplined in terms of those acquisitions because the bar for return on investment is quite high at our shop right now.

[Nikhil Devnani, Senior Analyst at Bernstein]

Thank you. Appreciate it.

[Dara Khosrowshahi, CEO at Uber Technologies]

You're very welcome. Next question.

[Operator]

Next question is from Ross Sandler with Barclays. Your line is open.

[Ross Sandler, Managing Director and Senior Internet Research Analyst at Barclays]

Hey, guys. Just going back to the autonomous questions. So I guess on the Waymo partnership, why only two cities? Why not something much broader? Is that an option in the future? And then you guys are an investor in Wayve. Could you talk about how you see the second tier of the robotaxi market behind Waymo and Tesla evolving? When do you see that next wave of companies and fleets conceivably being on the road and on Uber specifically? Thanks.

[Dara Khosrowshahi, CEO at Uber Technologies]

Yeah, Ross, in terms of the two cities, really what you want to get is the proper liquidity in a city anytime that you launch, and with Waymo as well and many other AV players, there's a need to kind of map different cities and map both originations and destinations. So there's an investment that goes into launching these cities, so it doesn't make sense to get into 20 or 30 cities in kind of a thin way.

[Dara Khosrowshahi, CEO at Uber Technologies]

You want to go into a city with the proper investment in your depots, in your infrastructure, in your mapping, etc., so that you start getting a return on capital, and Waymo and ourselves thought that these two cities are very attractive cities to launch in, and hopefully we can go from there.

[Dara Khosrowshahi, CEO at Uber Technologies]

But really, the focus right now is to make sure that Austin and Atlanta work the way that we believe that they will. In terms of other players out there, it's really hard to generalize. I think that Waymo is clearly the leader in the industry, but there are many other players who are developing this technology. And these cars are live in many cities around the world, certainly in China as well. And so you will see deployments of other autonomous partners on the Uber network, so to speak, outside the U.S. coming up in 2025.

[Dara Khosrowshahi, CEO at Uber Technologies]

And I think that the autonomous kind of ecosystem will continue to expand across many different partners because the potential of the market, both in terms of saving a bunch of lives with safer drivers out there, but the potential in terms of extending mobility and making it available to many, many more people at a reasonable price is just so significant that many players are going to go after that opportunity. And I think we've shown with all of our partnerships that we are by far the best partner in terms of driving utilization and working locally with some of these partners. So stay tuned. You're going to see more launches coming up.

[Dara Khosrowshahi, CEO at Uber Technologies]

Sarah, we'll take our final question now.

[Operator]

Thank you. Your final question comes from the line of Benjamin Black with Deutsche Bank. Your line is open.

[Benjamin Black, Research Analyst at Deutsche Bank]

Great. Thank you for taking my questions. Can you just talk a little bit about the broader consumer landscape? How favorable is the state of the macro environment for you and some of your larger markets? What proof points or KPIs do you guys track that give you confidence that it's not deteriorating? And then the second one is on Uber Direct. Do you need to supplement that business with some incremental investments to drive deeper penetration? And in terms of your Darden deal, it's exclusive. Is that sort of the right way to think about the direction of travel for the structure of future partnerships? Thank you.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Yeah. So I think generally consumer demand continues to be strong, especially on services. Spend on services still isn't where it was pre-pandemic. So I think all service players, travel, for example, Booking.com, I think reported last night pretty strong results. So all kind of services providers are enjoying this. And if you look for us, our audience is at an all-time high. Frequency is at an all-time high.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Our consumer retention is up globally year on year in both mobility and delivery, similar to the past couple of quarters as well. We're not seeing any signs of trade down in delivery. It's something that we look at. So eaters are ordering more from kind of the $2 bucket versus the $1 bucket in terms of our own ratings in all top markets. So it looks like the consumer is strong.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

And when you look at U.S. and mobility, gross bookings in the U.S., for example, they grew 17%, which is a very solid number. And then international actually grew faster than that. So international markets continue to be very, very strong, which is something that we are quite happy about. And then we continue to see very strong spend on the corporate side as well.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Uber Eats growth rates are very strong, 50% constant currency growth as we continue to penetrate into new accounts, but actually existing accounts continue to grow as well. And about 50% of our Uber Eats business is premium, which is kind of Black and Comfort, etc. We're not seeing any signs of trade down there. So for now, all the consumer signs are strong, and we're certainly hoping that they stay that way.

[Dara Khosrowshahi, CEO at Uber Technologies]

Then in terms of Direct, we continue to invest aggressively in direct, actually. You see the partnerships with Darden. Some of the partnerships that we have are exclusive, and some are not exclusive. It really depends. It's hard to generalize. There are some players who want multiple partners.

[Dara Khosrowshahi, CEO at Uber Technologies]

I think one of the benefits that we bring in the direct business is that we are global in nature. So one partner, especially global brands, can partner with us, and we can integrate into their tech ecosystem, and we can deliver for them in New York, and we can deliver for them in any international city in Tokyo as well. There are very few. There's no one else who really has the global scope that we do.

[Dara Khosrowshahi, CEO at Uber Technologies]

As it relates to Direct, we're actively increasing our engineering headcount there and continuing to sign up more partnerships and also deepen our capabilities in terms of the services that we offer our partnerships. It's one of the fastest growing parts of our business. We think the extension of direct beyond just same-day delivery into kind of more fundamental parts of the fulfillment ecosystem is a real potential opportunity for us going forward.

[Benjamin Black, Research Analyst at Deutsche Bank]

Terrific. Thank you very much.

[Dara Khosrowshahi, CEO at Uber Technologies]

All right. So I think that's it. Thank you, everyone, for joining. A huge thank you to the Uber team for all of the efforts that undergird kind of what Prashanth and I and Deepa report to the streets. Another good quarter, and we're looking forward to closing out 2024 with a strong Q4. And I think, Prashanth, we're going to be talking to some investors in a couple of weeks.

[Prashanth Mahendra-Rajah, CFO at Uber Technologies]

Yeah. Thank you, Dara. We're going to be in Toronto, Miami, Boston, and San Francisco over the next couple of weeks, so if that corresponds with anyone's interest, please reach out to Deepa. We'd love to see you.

[Dara Khosrowshahi, CEO at Uber Technologies]

All right. Thanks, everyone.

[Operator]

This concludes today's conference call. Thank you for joining. You may now disconnect.

Participants

Executives

• Dara Khosrowshahi, CEO
• Deepa Subramanian, VP of Investor Relations
• Prashanth Mahendra-Rajah, CFO

Analysts

• Brian Nowak, Head of US Internet Research at Morgan Stanley
• Ron Josey, Internet Analyst at Citi
• Ross Sandler, Managing Director and Senior Internet Research Analyst at Barclays
• Justin Post, Research Analyst at Bank of America
• Eric Sheridan, Senior Equity Research Analyst at Goldman Sachs
• Nikhil Devnani, Senior Analyst at Bernstein
• Doug Anmuth, Head of U.S. Internet Equity Research at JPMorgan Chase
• Mark Mahaney, Senior Managing Director at Evercore
• Benjamin Black, Research Analyst at Deutsche Bank