Vivid Seats Q3 2024 Earnings Call Transcript

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Provided by Quartr
November 7, 2024

Key Takeaways

  • Q3 financial results: $187 M in revenues, $34 M of adjusted EBITDA, and an 18% margin demonstrate strong unit economics despite market headwinds.
  • Marketplace GOV fell 13% year-over-year to $872 M in Q3 amid a “digestion year” for concert supply and a shift to smaller venues.
  • Full-year 2024 guidance was lowered to Marketplace GOV of $3.8–4.0 B, revenues of $760–780 M, and adjusted EBITDA of $145–155 M.
  • Vegas.com synergies are taking hold, with cross-listed inventory running at ~1% of marketplace GOV and a 50% open rate on cross-sell emails driving incremental orders.
  • Skybox Drive has exited beta with over 100 sellers onboarded and a sizable waitlist, enhancing ERP stickiness and seller engagement.
AI Generated. May Contain Errors.
Earnings Conference Call
Vivid Seats Q3 2024
00:00 / 00:00

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Operator

Good morning and welcome to the Vivid Seats Third Quarter 2024 earnings conference call. Following management's prepared remarks, we will open the call for Q&A. I would now like to turn the call over to Kate Africk.

Kate Africk
Kate Africk
Head of Investor Relations at Vivid Seats

Good morning and welcome to Vivid Seats Third Quarter 2024 earnings conference call. I'm Kate Africk, Head of Investor Relations at Vivid Seats. Joining me today to discuss Vivid Seats results are Stan Chia, Chief Executive Officer, and Larry Fey, Chief Financial Officer. By now, everyone should have access to our Third Quarter earnings press release, which we released earlier this morning. The press release, as well as supplemental earnings slides, are available on the Investor Relations page of Vivid Seats website at investors.vividseats.com. During the course of today's call, management may make forward-looking statements within the meaning of federal securities laws.

Kate Africk
Kate Africk
Head of Investor Relations at Vivid Seats

These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially, including the risks and uncertainties described in our earnings press release, our most recent annual report on Form 10-K, and our other filings with the SEC. On today's call, we will refer to Adjusted EBITDA and Adjusted EBITDA margins, which are non-GAAP financial measures that provide useful information for our investors. To the extent reasonably available, a reconciliation of these non-GAAP financial measures to their corresponding GAAP measures can be found in our earnings press release and our supplemental earnings slides, and now I would like to turn the call over to Stan.

Stan Chia
Stan Chia
CEO at Vivid Seats

Good morning, everyone, and thank you for joining us today. Our strategy has always been to prioritize long-term success by fostering stickiness in our marketplace for both buyers and sellers, and I am excited to share the progress we delivered on that front in the third quarter. Staying true to that strategy, we operated with discipline and delivered solid third quarter financial results despite market headwinds that we believe will be temporary. Before discussing the market backdrop and the strategic progress that we delivered, I'd like to touch on our financial highlights, which Larry will cover in more detail. In the third quarter, we delivered $187 million of revenues and $34 million of Adjusted EBITDA, including an 18% Adjusted EBITDA margin. These results demonstrate our ability to deliver strong unit economics even when market factors are less favorable in the short term.

Stan Chia
Stan Chia
CEO at Vivid Seats

To begin with, I'd like to shed some light on those market factors. Compared to record concert years in 2022 and 2023, we would consider 2024 as a digestion year for concert industry supply, with year-over-year declines seen most acutely in the third quarter. As we and others in the industry have discussed, there was a notable reduction in stadium tour activity in 2024 compared to 2023, when many of the most popular artists played in the largest venues, which naturally command the highest prices. Partially counteracting this dynamic, concert ticket volumes have held up quite nicely in 2024, with many artists playing more shows, albeit in smaller venues that typically come with lower prices. We believe that the mixed shift in 2024 away from concerts and away from stadium tour activity was a short-term headwind that will soon abate.

Stan Chia
Stan Chia
CEO at Vivid Seats

Looking ahead, we are now in the midst of concert on-sale announcements for the 2025 calendar, which we expect should be a more normal year with concerts, including stadium shows growing again. Concert supply in 2024 was an anomaly, and we look forward to normalizing supply intersecting with long-term tailwinds for live events next year and sustained and reliable concert growth going forward. We remain confident that the digestion that we are seeing in 2024 is a reflection of supply and not a reflection of demand. The ongoing strength that we are seeing in the industry in sports and theater is evidence of this dynamic. Overall, we believe that the demand for live events remains as robust as ever.

Stan Chia
Stan Chia
CEO at Vivid Seats

Beyond the supply and demand backdrop, marketing intensity was high in the third quarter, with certain competitors focused on growing volume, where we believe marginal volume is uneconomic, at least in the near term. We continue to focus on strong unit economics and fostering long-term stickiness in our marketplace. Accordingly, we are building on the long-standing strength of our business and are poised to capitalize upon any alleviation of competitive behavior or upon a normalizing market backdrop, leveraging our investments that are focused on winning in the long term. Even as we continue to lean into long-term initiatives that are driving our mix of repeat orders higher, new customer acquisition via performance marketing remains an important channel. Accordingly, we are excited that Adam Stewart has now officially joined our board of directors.

Stan Chia
Stan Chia
CEO at Vivid Seats

As we briefly touched on last quarter, Adam joins us with almost two decades of experience at Google, including his current position overseeing advertising partnerships and integrated solutions, including Google.com. Adam's extensive knowledge will be very valuable as we seek to drive further efficiencies in this channel. Now, I'd like to turn to the strategic progress that we delivered in the third quarter. Efficiently increasing brand awareness continues to be a long-term priority, helping to drive customer acquisition and ultimately the household penetration of our brand with key audiences. In the third quarter, we announced a new strategic partnership with Brandon Marshall's athlete-led media platform, I Am Athlete. The former NFL All-Pro receiver has built an impressive platform portfolio with a wide-reaching and engaged audience base that is passionate about entertainment, sports, and live events.

Stan Chia
Stan Chia
CEO at Vivid Seats

In addition to exclusive content creation featuring athletes and celebrities, Vivid Seats' key brand differentiators are being promoted to millions of sports fans across those channels through native, organic mentions during episodes, and sponsored content. This unique partnership is a new way for us to engage with fans, growing our brand awareness in new channels, and also meet the growing consumer demand for best-in-class and compelling content. Our partnership with IAA already appears to have accelerated our impact in social channels. In conjunction with these efforts, we are also leveraging new and expanded strategies that drive engagement and grow affinity for our brand, including expanding our social presence, which is approaching 400,000 followers. We also continue to differentiate our platform and drive marketing efficiencies through Game Center, which is similarly approaching 400,000 lifetime users playing games in our app.

Stan Chia
Stan Chia
CEO at Vivid Seats

As we've shared in the past, our engagement efforts are proving successful with Game Center users frequently browsing tickets while playing, which is translating to app orders. We are excited to share that 95% of ticket orders from Game Center users now occur within our app, incurring nearly zero marketing expense. Orders from repeat customers, whether driven through Game Center engagement or through other initiatives such as our industry-leading Vivid Seats Rewards program, are highly accretive, and we look forward to incremental efficiencies as our investments in these initiatives have more room to run. Next, I'd like to take a moment to highlight the progress and efficiencies that we are continuing to drive through synergies with our Vegas.com acquisition. Early on, we began cross-listing complementary Vivid Seats inventory on Vegas.com. We are excited to share that orders from cross-listed inventory are run-rating at approximately 1% of our marketplace GOV.

Stan Chia
Stan Chia
CEO at Vivid Seats

Additionally, as we discussed last quarter, our cross-sell campaign to convert Vegas.com customers to Vivid Seats customers in their home markets is off to a promising start, with nearly 50% of cross-sell emails being opened by customers. This campaign is now bearing fruit and converting to incremental orders and new Vivid Seats customers. As more Vegas.com cohorts age to their next live event purchase back home, we believe this channel will ultimately be another contributor to profitable GOV growth. As we think about our TAM, we continue to make great progress with our investments in strategically building out our global platform. As we've discussed previously, we are internationalizing our platform and capabilities to scale efficiently as we expand our TAM across geographies. We remain focused and on track to launch operations in select geographies by the end of the year.

Stan Chia
Stan Chia
CEO at Vivid Seats

On the seller side of our marketplace, we are excited to announce that our innovative pricing tool, Skybox Drive, recently exited its beta phase and was met with rapid demand. As a result, we are already in the process of onboarding over 100 users and also have a sizable waitlist of prospective users. We are pleased with the reception of our product, which is turnkey, integrated, and exclusive to our Skybox ERP and leverages the power of Vivid Seats marketplace data. We look forward to driving incremental adoption with the hundreds of additional Skybox sellers on our waitlist. It's important to remember that Skybox remains the industry-leading ERP, with over 55% of our professional sellers exclusively using our ERP to run their businesses. The added functionality of Skybox Drive is a significant step that will further enforce the stickiness of Skybox and fortify our already leading position with professional sellers.

Stan Chia
Stan Chia
CEO at Vivid Seats

Lastly, I wanted to share that we recently announced Vivid Seats was included in Newsweek's list of America's Best Customer Service 2025 in the ticketing category for the fifth time. As a company that is focused on rewarding fans and creating the most exceptional experiences in our industry, we are proud to be recognized again by Newsweek for our excellence in customer service.

Stan Chia
Stan Chia
CEO at Vivid Seats

In summary, we made substantial strategic progress during the quarter, particularly through unlocking synergies with Vegas.com and with the full launch of Skybox Drive. We are confident that the differentiated products and initiatives fostering stickiness to our platform will drive long-term growth and value in our marketplace, both in North America and abroad, with our imminent international launch. In the meantime, we will continue to operate with the discipline and flexibility that we demonstrated in the third quarter. With the anticipated return of concert growth in 2025, we expect to return to organic growth and to continue delivering a double-digit growth CAGR over the long term. With that, I will turn it over to Larry for a more detailed review of the quarter.

Larry Fey
Larry Fey
CFO at Vivid Seats

Thanks, Stan. In the third quarter of 2024, we generated $872 million of marketplace GOV, a 13% year-over-year decline. The drop in marketplace GOV was driven by an 11% year-over-year reduction in average order size and a 2% year-over-year decline in total marketplace orders. Our lower average order size is a result of pressure on concert AOS, resulting in part from a softer stadium lineup, along with our acquisitions bringing lower average order sizes. Despite the soft AOS seen in the third quarter, since 2019, our average order size has grown organically at a 2% CAGR, and we continue to expect a 3%-4% AOS CAGR moving forward. I would also note there were several large concert tour cancellations in the third quarter, which were headwinds to marketplace GOV and total marketplace orders.

Larry Fey
Larry Fey
CFO at Vivid Seats

We delivered $187 million of revenues in the third quarter, roughly flat year-over-year, despite the decline in marketplace GOV. We delivered strong unit economics led by a 17.5% take rate, which was up 200 basis points year-over-year. We delivered $34 million of Adjusted EBITDA in the third quarter, which was slightly higher year-over-year. We are pleased with our 18% Adjusted EBITDA margin despite lower marketplace GOV than anticipated.

Larry Fey
Larry Fey
CFO at Vivid Seats

Lastly, on guidance, we now expect 2024 marketplace GOV to be in the range of $3.8 billion-$4.0 billion, 2024 revenues in the range of $760 million-$780 million, and 2024 Adjusted EBITDA in the range of $145 million-$155 million. These revised ranges incorporate challenging concert supply dynamics as well as continued marketing intensity expected in the fourth quarter, along with a range of outcomes for remaining 2025 concert on sales. We will continue to operate with discipline and anticipate the return of concert industry growth in 2025. Back to you, Stan.

Stan Chia
Stan Chia
CEO at Vivid Seats

Thanks, Larry. Wrapping up, we delivered key strategic progress in the third quarter and continue to position our platform for long-term growth and profitability. Strong consumer demand for live events continues, and we expect an acceleration in industry growth in 2025 as favorable tailwinds for live events intersect with normalizing supply. With that, operator, let's open it up for questions.

Operator

Thank you. At this time, we will conduct the question-and-answer session. As a reminder, to ask a question, you will need to press star one one on your telephone and wait for your name to be announced. To withdraw your question, please press star one one again. We ask that you please limit to two questions. We will now begin our question-and-answer session. Andrew Marok with Raymond James, please go ahead with your question.

Andrew Marok
Andrew Marok
Director of Equity Research at Raymond James

Hi, thanks for taking my questions. I was wondering if you could dig into the implied take rate guidance in 4Q a little bit. We saw 2Q, 3Q come up above recent trends, and it looks like 4Q is maybe coming back down a little bit. So just wondering if you could get into some of the drivers behind that and maybe how your loyalty program is playing into that.

Larry Fey
Larry Fey
CFO at Vivid Seats

Yeah, thanks, Andrew. Yeah, I think it's, as you noted, strong performance on take rate in Q2 and Q3. I think that's a combination of a couple of factors, some of which we think will continue, some of which I think we want flexibility. So we're always looking to balance take rate and volume. And as you can imagine, if you try to push take rates, that puts pressure on volume, and the inverse is also true. And depending on how market environments evolve, we want to make sure that we're retaining the ability to flex accordingly.

Larry Fey
Larry Fey
CFO at Vivid Seats

The second piece, I'd say, this will vary based on mix, but generally speaking, World Series is a quite high ticket or high AOS event. And when World Series increases as a percentage of the book of business, that will have a deflating effect on take rates. And I don't think it would be unreasonable to call the World Series matchup this year the dream scenario. And so while I think that's a very nice answer on a nominal basis, when you look at percentage take rates, that'll create a little bit of a downward pressure.

Andrew Marok
Andrew Marok
Director of Equity Research at Raymond James

Got it. Thank you. Yeah, dream scenario. I think Yankees fans may argue with that, but maybe a higher-level question as it relates to kind of the overall ecosystem, and then I'll jump back in the queue. But when you're talking about 2024 being a digestion year, I know normal has kind of been hard to come by since the pandemic, but in kind of a normalized environment, do you see this largely as a cycle, like a couple of big years, a digestion year, or is it something that's kind of just idiosyncratic based on when big artists decide to tour?

Larry Fey
Larry Fey
CFO at Vivid Seats

Yeah, it's a great question. The phrase that we use most often on our side is event mix. And I think you can have multiple drivers of variance or multiple sine curves happening across the various leagues and categories that can blend together into a more difficult-to-predict trend. So if you were to focus exclusively on concerts, which I think is the story of this quarter, when Q3, which is a bit more concert-heavy, you saw particularly challenging comps where the lineup last year at the top of the ticket was quite strong and diversified across a number of artists, but the tippy top was particularly strong. You move into this year, just a different story, a more distributed number of artists playing at smaller venues. And so you had fairly meaningful headwinds there. Flip the script a little bit to sports.

Larry Fey
Larry Fey
CFO at Vivid Seats

This year in Q1, we touched on a little bit. You had a really nice college football playoff matchup, lapping a not-so-good college football playoff matchup. Heading into 2025, you'll have expanded playoffs, so you're probably set up for another nice event mix there. Great World Series matchup this year, pretty poor World Series matchup from a ticketing standpoint last year, so those are competing.

Larry Fey
Larry Fey
CFO at Vivid Seats

Then you go to theater. You had a record-setting Matt Rife on sale and tour happening last year, not the same thing happening this year, and so you sort of have to map all those together, and across the categories, you can have tailwinds, headwinds, and it adds to some of the challenge in precisely predicting where it'll go. But I do think it is fair to assume some level of oscillation based on event mix, much of which is exogenous and not really indicative of fundamental trends.

Andrew Marok
Andrew Marok
Director of Equity Research at Raymond James

Understood. Thanks for the color. Appreciate it.

Operator

Thank you, Andrew. Our next question will come from Maria Ripps. Go ahead, Maria.

Operator

Great. Good morning, and thanks so much for taking my questions. First, can you maybe talk about your expectations for the broader industry growth next year, sort of given the potentially more robust concert supply calendar coming at us here? I guess, how should we think about growth relative to a more normalized high single-digit growth rate?

Stan Chia
Stan Chia
CEO at Vivid Seats

Hey, Maria. Thanks for the question. Yeah, look, I think as we've discussed on the prepared remarks and I think today, and I think what we've seen this year and maybe adding a little bit more color back to beyond the distribution of the artists on the concert side, I think you had a sort of a retrenchment or digestion of the venues as well, where we certainly saw much larger concentration of arenas versus stadiums, certainly reflected by others in the industry as well.

Stan Chia
Stan Chia
CEO at Vivid Seats

And as we look forward to next year, we remain really bullish about the secular trends that we've seen in the category. We've certainly heard, I think, others in the industry remark about how there will be a return to stadium tours in strength next year. And I think we remain excited about that prospect. Certainly, as we've been looking at it, we use the data that we have available tangibly, and we remain, I think, optimistic and looking forward as the slate for next year continues to unveil itself.

Stan Chia
Stan Chia
CEO at Vivid Seats

Got it. And then I just wanted to get a little bit more color sort of on your Q4 or full-year guidance or implied Q4 guidance. So I think your prior guidance sort of suggested that this strong 2025 concert lineup should sort of support sales in Q4. Can you maybe just talk about what has changed here more recently? Is it just the timing of some of those events, kind of with them shifting sort of later into the year, or is there anything else sort of to keep in mind here? Sort of understanding that sort of near-term dynamics here a little bit quick.

Larry Fey
Larry Fey
CFO at Vivid Seats

Yeah. Yeah, thanks, Maria. I think there's two things happening. The first, I think we've commented on, and you can see in the numbers, softness in the concert slate in Q3. And until the next wave of on sales happens en masse, I think you can presume that that softness would continue. So as you start moving into Q4, call it the softer-than-expected performance we saw in August and September in the concert space continues into October.

Larry Fey
Larry Fey
CFO at Vivid Seats

It's not an unreasonable extrapolation. And then, yeah, we have talked about hopes and expectations for a robust calendar. We've seen a few, Coldplay, Oasis, Rüfüs Du Sol, not enough as of today to declare victory on it being a robust calendar. So there's still a fair bit of speculation. And so what we tried to strike was a balance where it's closer to reflecting what we know while acknowledging that there's been positive comments. Those positive comments just haven't manifested in tangible, reliable announcements en masse yet.

Larry Fey
Larry Fey
CFO at Vivid Seats

Got it. Thank you so much.

Operator

Thank you, Maria. Stand by for our next question, and our next question comes from Ryan Sigdahl. Go ahead, Ryan.

Operator

Good morning, guys. Stan, you mentioned high marketing intensity. That's been a common theme now for several quarters. I guess it's consistent with our checks as well. And Moody's actually cut their free cash flow estimate by nearly $200 million and cut in half their one-year sales estimates for competitors, which is evidence of that. But given this ongoing headwind, does it make you rethink Vivid's near-term and then maybe even longer-term strategy on customer acquisition?

Stan Chia
Stan Chia
CEO at Vivid Seats

Yeah. Hey, Ryan. Thanks for the question. Yeah, I mean, look, I think spot on with what you've seen in your research. Certainly, when others go out and I think take aggressiveness to the point of certain uneconomic volume, I think we're always faced with decisions that we have to make both in the near term and the long term. And what I would say is, as you've seen evidenced by, I think, our investments and certainly our results, we've always prioritized long-term value.

Stan Chia
Stan Chia
CEO at Vivid Seats

I think the investments that we make continue to differentiate our product ecosystems, continue to allow us, almost if you think about mix, to be fairly prescriptive and direct about the volume that we do target. I think we have the industry's leading loyalty program. You can certainly see us fortifying the products that we have across both sides of the marketplace. And as evidenced, even in a supply-challenged quarter, the ability to continue to deliver strong unit economics. So I think what you'll see from us is certainly a discipline in how we execute, a focus on the long term, and should market environment change, I think the ability to always pivot and pivot nimbly to capture opportunity.

Stan Chia
Stan Chia
CEO at Vivid Seats

Helpful. Follow-up question, Skybox Drive. Congrats on moving that out of beta testing into full market launch. Where are you seeing the most excitement? I know it's early with that onboarding, but is it with the smaller professional sellers, the bigger ones across the board? Is it getting new users on the ERP system as kind of a way to further evidence that, or is it with the existing customers, etc., etc.? But where are you seeing the most success early on? Thanks.

Stan Chia
Stan Chia
CEO at Vivid Seats

Yeah, thanks, Ryan. Yeah, it's a great question. Look, I think we're excited and pleasantly surprised at the pace of the adoption and excitement. I think, as you heard in the remarks, we're over 100 people already onboarded onto the platform as we've brought it out of beta. And maybe piecing that apart, certainly, as you think about the range of sellers, I think it's certainly across size.

Stan Chia
Stan Chia
CEO at Vivid Seats

We've seen lots of interest and rapid adoption. If you think about new users versus onto Skybox versus existing, it skews a little bit in this early stage to existing users. And naturally so, as you can think about the way we design that, was meant to be turnkey integration for existing Skybox users where it is almost no effort to bring folks on board. And now they have access to an industry-leading product that we believe has wonderful differentiated features and unique data that's powered by the Vivid Seats marketplace. So really pleasantly surprised and, again, very optimistic about the prospects as we've seen, I think, rapid, rapid adoption in these early days.

Stan Chia
Stan Chia
CEO at Vivid Seats

Thanks, guys. Good luck.

Operator

Thank you, Ryan. Our next question comes from Dan Kurnos. Go ahead, Dan.

Operator

Great. Thanks. I'm going to give you a few rapid-fire. Stan, just any thoughts on the change in administration and what that means for either antitrust or consolidation and M&A in the space? Also, maybe Stan, just thoughts on, I know this is a very common topic, but we've seen some sports venues trying to sort of price in the secondary delta these days. So just your thoughts on being able to maintain kind of that gap with primary. And then lastly, for Larry, just want to get a sense. I know there's a ton of noise with cancellations and moving pieces here and venue mix, but just free cash conversion dynamics, just when do we get back to that 60%-70% flow-through? And are there any other kind of puts and takes we might want to think about? Thank you.

Stan Chia
Stan Chia
CEO at Vivid Seats

Hey, Dan. Thanks for the rapid-fire. We'll try to rapidly respond as well. On the first one, still really early days, so very hard to say. I think what's certain is that there will be change, and it looks like there will be change across the spectrum there. And so I think us, along with everybody else, will continue to watch and ensure that we have line of sight and a pulse on what that means for the industry.

Stan Chia
Stan Chia
CEO at Vivid Seats

On the second one, as you look at, I think, where you're seeing, perhaps as you allude to venues, I think I remain really centered on the fact that the secondary ecosystem benefits greatly all who participate from a distribution standpoint. That includes the venues, that includes the rights holders. And certainly, on the consumer side, the incremental distribution that we provide remains really strong. And so I think, as we look into the future, we remain really confident that working together across the ecosystem, this industry and this platform will continue to see lots of growth as consumers, frankly, look for more choice, look for more option, more distribution, and continue to prioritize live events moving forward.

Stan Chia
Stan Chia
CEO at Vivid Seats

And Larry, the free cash question? Yeah, thanks.

Larry Fey
Larry Fey
CFO at Vivid Seats

The cash flow conversion. Nothing's changed with our fundamental model and belief in our 60%+ conversion in a normalized growth environment. We've talked about the bridge from EBITDA to cash flow. You've got some CapEx. That's a negative. That's typically offset by benefit from our working capital float, and then you have interest and taxes, and that's sort of the bridge from EBITDA to actual cash on the balance sheet. What we've seen in 2024 certainly has come in as evidenced by our reduction to guidance with less top-line growth, and so that working capital line, which was a meaningful tailwind in 2023, has turned into a meaningful headwind in 2024, and so when we look across a combined view of 2023 and 2024, in 2023, we had something approaching 85%-90% cash conversion, which is obviously higher than our target by quite a bit.

Larry Fey
Larry Fey
CFO at Vivid Seats

That's attributable to the working capital benefit. This year, we're trending quite a bit below our target, closer to not generating cash this year. But when you smooth them across, it gets you in the vicinity of a 50% cash conversion. And then if you sort of normalize the growth rate against that, I think you'd be right back to that 60-ish% range. So as we look forward to 2025, expecting a return to growth, assuming things remain steady, I think that 60%-70% conversion is the right paradigm to assume.

Larry Fey
Larry Fey
CFO at Vivid Seats

Great. Thanks so much, guys. Appreciate it.

Operator

Thank you. Please stand by for our next call, our next question. Excuse me. Our next question comes from Cameron with Morgan Stanley. Go ahead, Cameron.

Operator

Thanks. Morning. Two, if I can. First, as we think about the industry headwinds and then the potential reversal heading into next year, I was wondering if you could provide some color across the channels where that pressure is coming from. So whether it's broad-based, whether it's primarily consumer-to-consumer sale headwind, whether to what extent it's a professional seller kind of headwind and reversal, just a little bit of channel unpacking across that dynamic if it's relevant.

Operator

And then a kind of broader industry question. There were some headlines around the recent Oasis tour on cancellations happening on ticket inventory that was being resold. I think that was just regarding the U.K. on sale, so maybe not any real direct impact to you guys. But I'd be curious if you have any thoughts on whether that's a practice that you think could become more common or whether you see that as just kind of a one-off situation. Thanks.

Larry Fey
Larry Fey
CFO at Vivid Seats

Thanks, Cameron. Yeah, I'll take the first part. As we think about where there's been headwinds, I would not call out a delineation between the type of seller. I would say concerts, if you look at the category-level delineation, concerts quite soft, particularly challenging year-over-year comp in Q3, but sequentially soft as well. I would contrast that. Sports has had a quite strong year, frankly, above their typical or that category's typical growth rate. And that has some ebbs and flows throughout the year, but it started out strong. It's going to end strong, a really nice outperformer. And then theater, I'd put in the consistent with long-term trajectory. So it's really been a sports and theater are strength. That's what bolsters our belief that this is not a demand issue. Concerts have been soft, and we think it really has been a relative supply weakening.

Larry Fey
Larry Fey
CFO at Vivid Seats

The other slice on where has it been tougher sledding year-over-year and what's been a headwind would be by marketing channel. And I think we've alluded to it, but certainly the performance marketing sleeve where select competitors that have been discussed earlier on the call have taken a meaningfully more aggressive posture. And that's put pressure on the incremental order, the incremental dollar of GOV, which by our math is coming through in an uneconomic way.

Stan Chia
Stan Chia
CEO at Vivid Seats

Yeah. Then I think your other question, Cameron, I think, yeah, we read it, I think, very similar to you that I think that pertained more to the UK. And I think as we look at the space, I think we've always looked at ensuring that, A, we provide consumers a wonderful platform for selecting tickets. And we've got a great buyer guarantee. We've just recently been recognized as best customer service by Newsweek again in ticketing. And I think we continue to see, I think, lots of strength in distribution. And so I think we'll continue to provide a platform with security and confidence for consumers and continue investing in that moving forward.

Stan Chia
Stan Chia
CEO at Vivid Seats

All helpful. Thanks, guys.

Operator

Thanks, Cameron. Our next question will come from Thomas Forte with the Maxim Group. Go ahead, Thomas.

Thomas Forte
Thomas Forte
Managing Director and Senior Consumer Internet Analyst at Maxim Group

Great. Thanks. So one question, one follow-up. Can you give your current thoughts on some of the fast-growing emerging sports trends, women's professional sports, soccer, both MLS and international events expected to be held in the U.S.?

Stan Chia
Stan Chia
CEO at Vivid Seats

Yeah. Yeah. Hey, Tom. Yeah, really, I mean, great year for that as we continue to see. I think certainly earlier in the year and moving forward, I think what started with record-setting women's NCAA performance, then continuing to move as some of those stars progressed into the WNBA, so I think we've continued to see strength and growth there and we remain really excited, I think, about those being contributors to the overall sports categories in ways that they haven't before.

Thomas Forte
Thomas Forte
Managing Director and Senior Consumer Internet Analyst at Maxim Group

Great. And then for my follow-up question, again, current thoughts, this time on capital allocation, either buying back shares, investing in the business, strategic M&A?

Larry Fey
Larry Fey
CFO at Vivid Seats

Yeah. I think same priorities remain. We will always look for strategically and financially accretive targets. It's not lost on us that the latter part is more difficult to achieve when our multiple is lower than it's been historically. So that will be a factor as we evaluate what can raise the bar. I think it also, on a relative basis, as you explore buying yourself back versus buying other assets, certainly where you're trading on a multiple basis is a factor. On the latter, right, as we return to cash generation and growth, yeah, I think we continue to believe that buying ourselves back when we're attractively priced is compelling. And as we've touched on in the past, there's some incremental considerations around how best to execute that, but it does remain something of keen interest for us to resolve.

Thomas Forte
Thomas Forte
Managing Director and Senior Consumer Internet Analyst at Maxim Group

Great. Thanks for taking my questions.

Operator

Thank you, Thomas. Our next question comes from Ralph with William Blair. Go ahead, Ralph.

Operator

Hey, good morning. Thanks for taking my question. Two, if I could. Just on international, I think you talked about launching by the end of the year. Stan, maybe kind of just remind us of that opportunity and maybe give us a sense of the competitive nature in some of those markets versus what you might be temporarily seeing here. And then maybe as a follow-up, just in terms of incremental growth, I think you talked about 1% of GMV coming from cross-sell at Vegas.com. Seems like a good initial start here. But maybe if you could sort of frame that opportunity, do you have the pieces in place to further scale that GMV contribution, or just maybe give us a sense how you're thinking about that opportunity? Thank you.

Stan Chia
Stan Chia
CEO at Vivid Seats

Yeah. Hey, Ralph. Sure thing. I think on the first one, I think we're well on track and underway, I think, in internationalizing the infrastructure components of the platform, right? I think we've continued to make good progress and are certainly on track to launch before the end of the year. I think we continue to see the international landscape as a big opportunity where we feel like our product and offering competes very nicely in what certainly, from our research and optics, look to be a less competitive dynamic than here domestically, and so I think we are excited about the ability to go compete and compete meaningfully with a product that I think, again, is differentiated and will do quite well in that landscape.

Stan Chia
Stan Chia
CEO at Vivid Seats

On the Vegas front, I think we are still, I would say, early days, but already excited about the fact that we've run-rated that 1%, I'd say, as we've primarily looked at driving the two synergies that we had when we acquired the business. One, driving the accretive inventory across that as a distribution channel, which has proven to be a really, really nice add to a platform that benefits from incremental selection.

Stan Chia
Stan Chia
CEO at Vivid Seats

On the other side, we've also seen, as you've seen, some of the highest open rate and performance metrics from our CRM campaigns as those Vegas customers go back into their home markets and we introduce them to Vivid Seats. All the more so meaningful when you think about an aggressive dynamic where I think the landscape has it that people are out there competing and paying very large acquisition costs for users. We have a free acquisition channel that we are excited about and will continue to tap and invest in where we can bring those users home in a very profitable manner.

Stan Chia
Stan Chia
CEO at Vivid Seats

Great. Thanks, Stan.

Operator

Thank you, everyone, for your participation in today's conference call. This concludes today's Vivid Seats call. You may now disconnect. Thank you.

Executives
    • Stan Chia
      Stan Chia
      CEO
    • Larry Fey
      Larry Fey
      CFO
    • Kate Africk
      Kate Africk
      Head of Investor Relations
Analysts
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