Banco Santander Chile Q2 2024 Earnings Report

Banco Santander Chile EPS Results

• Actual EPS: $0.49
• Consensus EPS: $0.50
• Beat/Miss: Missed by -$0.01
• One Year Ago EPS: N/A

Banco Santander Chile Revenue Results

• Actual Revenue: $599.94 million
• Expected Revenue: $693.44 million
• Beat/Miss: Missed by -$93.50 million
• YoY Revenue Growth: N/A

Banco Santander Chile Announcement Details

• Quarter: Q2 2024
• Date: 7/31/2024
• Time: N/A
• Conference Call Date: Friday, August 2, 2024
• Conference Call Time: 10:00AM ET

Banco Santander Chile (NYSE:BSAC) (NYSE:BSAC) is one of the leading financial institutions in Chile and a key component of the global Santander Group. The bank offers a comprehensive range of banking and financial services, including retail and commercial lending, deposit accounts, credit cards, wealth management, insurance products and corporate banking solutions. Headquartered in Santiago, it operates an extensive network of branches, ATMs and digital platforms to serve individual customers, small and medium-sized enterprises and large corporations across the country.

Originally founded as Banco de Santiago in the late 1970s, the institution became part of the Santander Group following the privatization wave in Chile during the late 1980s. A subsequent merger in the early 2000s combined Banco de Santiago with Banefe, giving rise to the modern Banco Santander Chile. Over the years, the bank has expanded its product offerings and invested in technology and innovation, positioning itself as one of the most resilient and diversified banks in the Chilean market.

Banco Santander Chile provides traditional banking products such as savings and checking accounts, mortgage and consumer loans, as well as more specialized services including trade finance, treasury operations, capital markets transactions and asset management. Through its digital channels and mobile banking applications, the bank has enhanced customer access and convenience while maintaining a strong presence in all major regions of Chile. The institution is governed by a board of directors and a senior executive team based in Santiago, ensuring its alignment with both local requirements and the broader strategic objectives of the Santander Group.

Banco Santander Chile Q2 2024 Earnings Call Transcript

Key Takeaways

• Banco Santander Chile revised its 2024 GDP growth forecast down to 2.5% (2025 at 2.4%), raised its inflation estimate to 4.3%, and expects policy rates to decline to around 5.25% by year-end.
• The “Chile First” strategy’s four pillars—digital bank with branches, specialized services, innovation, and talent—have driven initiatives like Work Cafés (244 branches, down 16% since 2023) and 177,000 active Mas Lucas digital accounts.
• SME and merchant businesses gained momentum with the digital Life account growing 29% y/y (37.2% market share) and GetNet operating 227,000 POS terminals, generating CLP 29,900 million in fees and CLP 7,700 million in net income in H1 2024.
• In Q2 2024, the bank delivered a robust ROE of 20.7% and net income of ARS 218 billion (up 81% q/q), supported by a net interest margin of 3.6% and a 54.5% y/y rise in net interest income.
• Despite higher NPL ratios in the quarter, the bank maintains a cost of credit guidance around 1.3% and updated 2024 targets: mid-single-digit loan growth, NIM of 3.3–3.5%, and ROE of 17–18%.

Presentation

[Operator]

Ladies and gentlemen, thank you for standing by, and I would like to welcome you to Banco Santander-Chile 2Q2024 Results Conference Call on the 2nd of August, 2024. At this time, all participant lines are on listen-only mode. The format of the call today will be a presentation by the management team followed by a question-and-answer session. So, without further ado, I would now like to pass the line to Mr. Emiliano Muratore, the CFO of Banco Santander-Chile. Please go ahead, sir.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Good morning, everyone. Welcome to Banco Santander-Chile's Q2 2024 Results Webcast and Conference Call. This is Emiliano Muratore, CFO, and I'm joined today by Cristián Vicuña, Chief of Strategic Planning and Investor Relations, and Carmen Gloria Silva, our economist. The agenda for today is the following. First, Carmen Gloria will discuss the macro scenario. Then, Cristián will review the strategy and results of the second quarter and guidance for the year. And finally, we will have a Q&A session. Now, I pass it on to Carmen Gloria.

[Carmen Gloria Silva, Head of Public Policy at Banco Santander-Chile]

Thank you, Emiliano. The Chilean economy has continued to show signs of recovery, although at a more moderate pace. Following a better-than-expected performance at the beginning of the year, the preliminary estimate for GDP growth for the Q2 is just 1.6% annually. This result has been influenced by transitory factors such as the decline in educational services and the calendar effect. However, the seasonally adjusted activity index exhibited growth consistent with its trend. Domestic demand has been gradually recovering, especially in consumption, while investment performance has remained weak. The contribution of the mining sector to activity growth has been substantial, and the external impulse is greater given the higher international copper prices and better terms of trade. The labor market continues to gain momentum, with the participation rate approaching pre-pandemic levels. Real wages continue to rise, which, along with employment growth, has been supporting private consumption.

[Carmen Gloria Silva, Head of Public Policy at Banco Santander-Chile]

Looking ahead, we estimate that the economy will continue to grow. However, the recent lower level of activity has led us to revise the annual GDP estimate downward this year from 2.8%-2.5% and to 2.4% for 2025. The exchange rate appreciated by 4% in the second quarter, but exhibiting high volatility. The most important drivers were the rising copper prices and the shift in risk appetite from global investors. In the baseline scenario, we estimate that the local currency will continue a gradual process of convergence toward its equilibrium values, led by expectations of a greater interest rate differential hovering at a level slightly below 900 pesos as of December this year. In the H1 of 2024, inflation followed the predicted trend, with a decline in both the total and core indexes.

[Carmen Gloria Silva, Head of Public Policy at Banco Santander-Chile]

This reflects a moderate pass-through of the depreciation of the peso in the first month of the year and the increase in oil prices. Inflationary pressures are expected to rise in the coming months due to the anticipated adjustment in electricity rates and the rebound in domestic demand. Therefore, the CPI estimate has been raised from 3.9% - 4.3%, which means a UF variation of 4% this year and to 3.4% for 2025. Inflation is expected to reach the 3% target in the Q1 of 2026. The central bank continued with the rate-cutting process during the H1 of 2024, accumulating a decline of 250 basis points in the monetary policy rate. In this week's meeting, the board held a rate at 5.75% and highlighted that it would gather the bulk of the cuts foreseen for this year.

[Carmen Gloria Silva, Head of Public Policy at Banco Santander-Chile]

In the central scenario, the rate will be reduced further over the 2-year horizon. With this, we estimate a reduction of between 25 and 50 basis points for the following meetings of the year, bringing the rate close to 5.25% by December 2024 and to its neutral value of 4.25% in the first quarter of 2026. On slide five, we present the advances in the relevant regulatory framework. The tax compliance bill aims to increase tax revenue by 1.5% of GDP and reduce tax evasion and avoidance. This bill is currently being discussed in the Senate, where it has received support from opposition parties and was approved in general terms. Meanwhile, the pension system reform is still undergoing intense negotiation process in Congress to gain approval. The government presented new proposals related to the distribution of the 6% additional contribution, considering 3% to individual accounts and 3% to solidarity.

[Carmen Gloria Silva, Head of Public Policy at Banco Santander-Chile]

The first impressions from opposition parties suggest that there's still a long way to go to reach an agreement. In July, the CMF published the regulatory framework for implementing the open finance system. The rule becomes effective 24 months after publication and considers the progressive submission of information to be shared by banks and payment card issuers within the next 18 months, with an additional 18-month period for the rest of the participants. Recently, changes to the fraud law were approved with the aim of containing so-called self-fraud. The responsibility remains with the issuer, but now the client must file a compliance before requesting a reform. It also establishes situations where reimbursement can be suspended, and thresholds for reimbursement are reduced. Finally, the consolidated debt registry law was published in June and will become effective in 21 months.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Thank you, Carmen Gloria. Turning our attention to slide seven, let me begin by reminding you of our commitment to our Chile First strategy. We aspire to lead the Chilean banking industry in terms of contribution to its various stakeholders. This strategy, we have named Chile First, with four pillars. The first two pillars focus on what we want to become, and the second two pillars on how we want to do it. So first and foremost, we are engaged in a transformative journey towards becoming a digital bank with branches. Our transformation into a digital bank is not only about adopting the cutting-edge technology, but also about having a friendly physical presence through our innovative Work Café. These spaces are more than just places to interact with retail customers. They are dynamic hubs that promote connectivity for both customers and potential customers.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

With advanced technology and a commitment to excellent service, our Work Cafés are designed to redefine the banking experience. The medium-term objective is to reach 5 million customers and 450,000 SME clients. Our second pillar is centered on providing specialized value-added services tailored to some business segments. Our commitment is to deliver premium transactional trade, foreign exchange, sustainable finance, and advisory products and services, ensuring our clients receive a top-notch experience. Examples of this include our corporate investment bank, our specialized attention model for commercial banking, our Santander Consumer Business that offers car financing and Getnet acquiring business. In our third pillar, we are committed to fostering innovation and propelling growth by challenging the status quo and creating new business opportunities. A good example of this is the disruption we incurred in Chile with the four-part model when we introduced our acquiring business Getnet to the market.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

We aim to lead the change in redefining the banking landscape. We actively seek out new business opportunities, pioneering the sustainable transformation of our customers. By challenging conventions, we aim to drive growth and cultivate success. Lastly, we place great importance on the role of our organization. To realize our objectives, we need the best talent. We are dedicated to building an agile, collaborative, and high-performing culture. We recognize that diversity is our strength, and individuals will flourish based on merit. We are constructing a thriving community where talents are nurtured and innovative ideas are highly valued. The outstanding success of our digital products has been firmly established during 2023 with the continuous growth of our digital client base. Key initiatives such as Santander Life and, more recently, Más Lucas have been instrumental in achieving this.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

The Más Lucas account was launched in March 2023 and is the first 100% digital sight-and-savings account for the mass market. In recent months, we have launched a Más Lucas account for young people too. In total, there are now more than 177,000 Más Lucas accounts with activity, exceeding our expectations, with an average of 15,000 new accounts opened per month. Notably, the onboarding process for Más Lucas is entirely digital, featuring facial recognition technology and no password requirements. This account comes with no fixed or variable costs and accepts deposits of up to CLP 5 million. On slide nine, we can see how the advances of our digital strategy are allowing us to continue the transformation of the branch network through Work Cafés to improve productivity. Our bank's Work Café branches are expanding to cater to the specific needs of our clients.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

We have launched three types of new Work Café formats: successful Work Café Expresso, which consolidates cash operations into transaction hubs while maintaining a Work Café ambiance. This is a great initiative as it provides an efficient and secure banking experience for our customers. We have already opened seven of these branches, impacting positively in the communities that use them, with better levels of experience, extended hours, and increased security. We also have our Work Café Startup, which offers a comprehensive solution to all the needs of entrepreneurs, and especially to increase banking usage, carry out pilot programs with the bank, and even offer financing. This is a great way to support entrepreneurs and help them grow their business. Finally, we have launched Work Café Inversiones, a dedicated asset management Work Café designed especially for investment advice for clients and non-clients, independent of their income situation.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

In this branch, we offer weekly talks about different investment products or economic trends to provide advice services and, in this way, support financial education. At the bottom of the slide, you can see how the use of digital channels and the transformation of our branch network has led to a new level of branch footprint, decreasing 15% in 2023 and a further 1% in 2024, to a level of 244 branches as of today. Notably, 35% of our branches no longer have human tellers, with these branches providing value-added services like our traditional Work Café. At the same time, our productivity has continued to improve, with loan and deposit volumes per branch increasing 10.2% year-over-year and 6.7% rise in the same metric per employee during the same period.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

On slide 10, we can see how we have rolled out key initiatives to meet company needs and add value to their businesses. Our Digital Life account for SMEs is low-cost and simple to open. It continues to prove popular, with a 29% year-over-year increment account for businesses, as reported by the CMF, capturing 37.2% of the market as of April 2024. Getnet, our acquiring business, continues to be an important driver for capturing new clients. Our range of payment solutions integrated with the banking services such as the current account have attracted smaller merchants, and we are now expanding into larger, more sophisticated clients using a host-to-host solution, providing a more integrated payment system. Currently, there are more than 227,000 active Getnet points of sale terminals across the country. These POSs serve a total of 170,000 clients, including some 140,000 SMEs.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

During the first semester of 2024, Getnet generated fees totaling CLP 29.9 billion and a net income of CLP 7.7 billion. On slide 11, we would like to highlight the latest products that we have launched in the last quarter. As we briefly mentioned a few minutes ago, we have launched a Más Lucas account for 12- to 17-year-olds, free of charge with monthly interest gains. This is a 100% digital sight account with a debit card. With this, we aim to attract clients as they begin their banking relationship, delivering digital products that allow for debit cards and online transfers. We also launched a complementary health insurance with the UC Christus Medical Centers, where they implemented a revolutionary medical model for Chile.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Clients have access to a primary care doctor who is available for both in-person and online consultations and who refers patients to the appropriate specialist and maintains a holistic view of the patient, encouraging prevention and reducing waiting times for specialists. In June 2024, we opened our Autocompara platform up to non-bank customers. Autocompara is a digital platform to compare car insurance in a transparent and efficient way, allowing people to make an informed decision before purchasing the insurance. This is one of the few platforms available in Chile with this service. We also market our foreign exchange platform. We can currently make currency transfers to 28 countries online through the platform. These transfers are safer and faster than SWIFT transfers and are free of charge for our customers.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

On slide 12, we're pleased to show that we have been very consistent in leading the market in terms of customer recommendation, net promoter scores, and NPS, sustaining levels of around 60 points. Our NPS score is based on feedback from over 50,000 surveys, measuring over 30 NPS metrics across our various service channels on a daily basis. This invaluable feedback allows us to proactively manage and improve our client service. Our digital and remote channels continue to receive very high levels of satisfaction from our clients, with our app and our website achieving scores of above 70 points. Our contact center is also highly rated, outperforming our peers. On slide 13, we can see how we are highly recognized as leaders in our industry.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

This year, Euromoney has awarded us with the Best Bank in Chile for SMEs and ESG, ALAS 20, an initiative that evaluates the public disclosure of sustainable development, positioning us in first place in sustainability in Chile. Regarding our sustainability rankings, we continue to lead the industry with Sustainalytics improving our rating to 14.1, the best among Chilean banks. Now, let's talk about the trends in our results and balance sheet in 2024 and in the second quarter. On Slide 15, we show a robust rebound of profitability and return over average equity on the second quarter of the year. As we can see, we reached an ROE of 20.7% in the quarter and net income in the quarter totaled CLP 218 billion, an 81% increase compared to the first quarter of this year.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

With this, our ROE year-to-date improved 285 basis points year-over-year to reach 15.8%, well within our guidance for 2024, with net income increasing 28.6% year-over-year. These notable results are mainly due to our improvement in our main income lines, as we will see in the coming slides, with operating income improving 19.4% in the quarter, driven by better margins. On slide 16, we can see the trends in our loan book. Our retail loans continue to grow steadily, with loans driven by consumer and mortgage, while commercial loans contracted 5.5% in the quarter. This contraction in the commercial loan book is in part due to a change in our consolidation perimeter. Bansa, a company dedicated to financing automotive dealers, is now excluded from the consolidation of the bank, decreasing the commercial loan book by 1%. Furthermore, the commercial loan book has been impacted by slower economic activity.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Mortgage loans grew in line with the UF variation, while consumer lending was driven by credit cards and auto loans, with the latter in part explained by a loan portfolio purchased by our subsidiary, Santander Consumer. Overall, our loan book is following the economic cycle, and we expect modest growth for the full year. Regarding our funding, we see that time deposits decreased 5% in the quarter in response to the fall in short-term rates in Chile, while our demand deposits also fell 2.1%, leading to an overall decrease in our deposit base of 3.7% in the quarter. Despite this quarterly contraction, our total deposits increased 4% on a yearly basis. However, we have seen our clients strongly preferring mutual funds, where we are the exclusive broker of Santander Asset Management. Mutual funds increased 39% year-over-year and close to 8% in the quarter, achieving a high growth of AUMs.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Furthermore, the bond insurance went up, taking advantage of local and global fixed income markets. During the pandemic, we obtained CLP 6.2 trillion in credit lines from the Central Bank of Chile. This credit line had two deadlines: one on April the 1st, representing 55% of the credit line, and the second installment and final one on July the 1st. We used the liquidity deposit program provided by the Central Bank to make these payments, with no liquidity issues on making these payments. On slide 18, for the Q2 of 2024, we achieved a net interest margin of 3.6% and 3.1% year-to-date, confirming our recovery as planned. Our net interest income grew 54.5% year-on-year and 26% in the quarter.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

The NII in the second quarter benefited from higher interest income as the lower monetary policy rate reduced our funding cost to 5% in the semester, down 2% in the same period last year. This improvement in cost of funds is explained by the fall in short-term rates from an average rate of 11.25% in the first semester of 2023 to 7% in the first semester of this year. Our liabilities tend to have a lower duration than our assets, and therefore, when rates fall, the cost of our funding falls faster than the asset yield. Our net readjustment income improved 81.8% in the quarter after a weak start to the year, as the UF variation increased from 0.8% in the Q1 to 1.3% in the Q2. Year-on-year, the UF variation was less than in 2023, and therefore, we saw a year-over-year decrease in this line.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

The first payment of the FCIC reduced our interest-earning assets by around 5% in the quarter and contributed to the improvement in our NIM ratio. We expect our NIM to keep recovering in the next quarters and to reach between 3.3 and 3.5 for the 2024 full year. This considers a UF variation of around 4% for the year, with an average monetary policy rate of around 6%. With this, our cost of funds should continue to improve in the coming months, and we will see a further reduction in interest-earning assets with the second payment of the FCIC that we made in July the 1st, driving the improvement in the NIM calculation. Regarding asset quality, we see that our NPL and NPE ratio is rising.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

The slight deterioration in this asset quality ratio is mainly explained by the effect of the economic cycle on both the numerator, our clients' payment behavior, and the denominator, the slower growth of our loan book. The June figure for consumer loans NPLs was 2.4, and the mortgage NPLs was 1.6, while our commercial portfolio NPL was 3.8 for the quarter. As we can see, most of the NPL growth is explained by commercial loans and, to a lesser extent, by the mortgage loan book in this semester. The growth in commercial loans NPLs is explained largely by some particular names in the agricultural industry and some real estate companies, most of them already considered in the impaired portfolio. In general, all mortgage loans and some commercial loans have guarantees reducing the risk exposure. Our impaired loan ratio reached 6.2% at the end of June.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

This ratio includes NPLs, restructured loans, and customer deterioration in the commercial single names. The coverage ratio of our NPLs, when including voluntary provision in prior years, reached 138% in June. Since the pandemic, the composition of our loan portfolio has changed, with the weight of mortgage loans increasing from around one-third to over 40% of the loan book due to the strong growth of the UF-denominated loans in recent years. As mortgages are backed by a property, they need less coverage, so the change in loan mix will require less total coverage. Our consumer loan book coverage is high at 354%, while commercial portfolio coverage is at 123%, and the mortgage portfolio coverage is 69%, with strong collateral and a solid loan-to-value. Moving on to cost of credit on slide 20. The cost of credit was 1.25% in the quarter and year-to-date.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

As shown, our cost of credit has increased slightly, along with the changes in asset quality also remained contained thanks to the high levels of collateral. As a heads-up, in July, the bank will recognize a one-time provision of CLP 18 billion for the commercial portfolio due to a model adjustment in the valuation of guarantees. This represents approximately 2% in additional stock of commercial provisions and concludes the CMF review from the third quarter of 2023. With all this, we reaffirm our estimation that the cost of credit will stay around 1.3% for the full year following the economic cycle and labor market conditions. Next, we look at the non-NIR revenue sources. Fee income increased 6.5% on the quarter-over-quarter as our clients used our digital platform more for our main products.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

The small year-over-year decline is mostly because of the effect of the interchange fee regulation that started in the last quarter of 2023. Income from financial transactions went down year-over-year, mainly because of lower income from derivative contracts after a strong comparison base last year. In the Q2 of this year, results in this line improved due to better results from our liquidity portfolio. Our core expenses increased 4.2% year-over-year, consistent with inflation, and grew 4.7% in the quarter, mainly due to a seasonality in personal expenses in the first quarter related to the holiday season. Though, as we can see in this line, decreased 8.5% year-over-year, mainly due to a decrease in the number of employees. Our administrative expenses have increased in the year due to outsourced services indexed to inflation or in foreign currency, such as our services related to technology.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

In the Q1 of this year, we recorded a one-time operating expense of CLP 17 billion related to restructuring provisions. This is aligned with our strategy related to the branch network transformation and the progress of digital banking. As a result of our controlled expenses and improved financial income, our efficiency ratio was 37.6% in the quarter and 42.1% year-to-date. During 2024, the bank is continuing to concentrate on the implementation of its $450 million investment plan for the years 2023 to 2026 for technology projects and branch renovation. Moving on to capital. At the end of June, the bank reported a BIS ratio of 17.4% and a core equity ratio of 10.6%. In the past shareholders' meeting, the board was granted the authority to raise the dividend payout provision above the legal minimum of 30% for 2024 and onwards.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

So, in June 2024, the bank increased the dividend provisions to 60% of our 2024 income. This 60% is in line with our historical dividend payout, and with this, our equity base was reduced and our capital ratio was impacted by 26 basis points. As a reminder, we currently do not have a Pillar 2 requirement; however, it is important to mention that the measurement of the market risk on the banking book will continue to be discussed by the regulator, and capital charges may be made in the coming years. Finally, on slide 25, we conclude with a review of our 2024 guidance. Based on our current macro expectations for 2024, we have updated our guidance for several line items. Loan growth remains dependent on the economic cycle, and we continue to expect single-digit growth for the full year. Given the increased estimate of the UF.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Variation and better evolution of the recovery of our NIMs, where we have already reached a year-to-date figure of 3.1%, we are increasing our NIM guidance to the range of 3.3%-3.5% for the full year. Our fees should reach a growth of mid-single digits, considering the second stage of the implementation of the interchange fee regulation in the fourth quarter of this year. With financial income back on track, our efficiency ratio should return to normalized levels of high 30%. As discussed, we expect our cost of risk to remain around 1.3% for the year. With the ROE year-to-date already at 15.8% and our expectations for the second half of this year, we are upgrading our guidance for 2024 ROE to a range of 17%-18%.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

This signals the return of our performance to historical levels, as we expect 2024 to finish within our long-term ROE range for very high teens. With this, I finish the presentation and hand over to Emiliano Muratore.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Thank you, Cristián. Now we will welcome your question, please.

[Operator]

Thank you very much for the presentation. We will now be moving to the Q&A part of the call. If you have a question, please press Star two on the keypad. That's Star two on the keypad for questions. We acknowledge already the questions that have already been asked at the start of the queue. Our first question comes from Mr. Yuri Fernandes from JPMorgan. Please go ahead, sir.

[Yuri Fernandes, Executive Director of Equity Research at JPMorgan]

Thank you. Hi, Emiliano. Good morning, Cristián. And congrats on the quarter. Cristián, I guess I already mentioned Bansa during the presentation, but can you provide more details?

[Yuri Fernandes, Executive Director of Equity Research at JPMorgan]

Like, why is this no longer consolidated within the bank? I know it is small, but just to understand the moving parts on these Bansa, the consolidation, where is this going? Are you still consolidating any kind of equity income from this investment? Just any color on this, and then I can ask a second question. Thank you.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Hello, Yuri. So regarding Bansa, basically, Bansa was the entity that was doing what we call the floor plan, basically the stock financing for dealers related to our auto loan business. So even though, because of legal restrictions, the stock financing is not an activity that the bank or its subsidiaries can do, that's what the entity is doing in that business. Because of the commercial dependence to Santander Consumer Finance, which is the company that does the auto loan, basically, we don't do the stock finance by itself.

[Emiliano Muratore, CFO at Banco Santander-Chile]

We do the stock finance because then we create what we call the retail part of the auto business. So that's why, from the accounting point of view, Bansa was consolidating into Santander Consumer Finance. That is the subsidiary of the bank that consolidates into the bank. So basically, Bansa was moving down, was moving up from Santander Consumer to the bank. But on the ownership point of view, neither consumer, neither the bank owns a single dollar of Bansa. So basically, we were consolidating the balances on the asset and on the liabilities, but 100% of the results of the company were taken out on the minority's interest line. So now, basically, Bansa, because of the relationship with the company that funds the activity in terms of lending, now it's like, let's say, more dependent on that company than on the commercial link to Santander Consumer.

[Emiliano Muratore, CFO at Banco Santander-Chile]

And that's why, from considering the accounting rules, it has to consolidate into the company that funds Bansa rather than Consumer that was, let's say, the commercial partner of Bansa. So basically, it's affecting the consolidated view in terms of asset and liability, but has, let's say, no impact on net income, neither, let's say, ROE, because 100% of that result was taken out on the minority interest line. I don't know if I was clear enough. No, no, that's clear. But just to be clear, do you receive any money, like any compensation on that, like the consolidation? Is this kind of a sale or not? No, no, no. No, no, not a sale because there was no ownership on Bansa, neither from the bank nor Santander Consumer. I mean, Bansa is, let's say, owned by other parts of the Santander Group.

[Emiliano Muratore, CFO at Banco Santander-Chile]

So basically, it was pure accounting consolidation because of the commercial, let's say, dependence on Santander Consumer to do the stock finance. But there was no ownership on Bansa, neither the revenues or the cost of that activity.

[Yuri Fernandes, Executive Director of Equity Research at JPMorgan]

Got it. So we never owned the company. We were just consolidating for this regulation. Now you're no longer consolidation, but we were never the owner. We were just consolidating for the regulation.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Never the owner. So if you look, even though the number is small, but let's say part of the minority interest that were taken out of the consolidated net income, now it will be smaller because we don't have to take out the Bansa apart. And before it was, let's say, 100% taken out on the minority interest line. No, no, super clear.

[Yuri Fernandes, Executive Director of Equity Research at JPMorgan]

Now, a little bit more structural question on loan growth.

[Yuri Fernandes, Executive Director of Equity Research at JPMorgan]

I know we are not discussing 2025 yet, but I think 2024, it's pretty clear, like the trends are better, margins, you are doing very well on efficiency. Cristián and Emiliano, what can you expect on growth in Chile? Because over the past many years, we have been seeing very timid loan growth. And I don't know, can we anticipate, I don't know, loan growth accelerating even further in 2025? Any kind of color on your expectations for maybe the industry, like for us to maybe see high single digits? What could we think about loan growth and where the growth will come from? Will it continue to be retail? Will it continue to be auto loans? Where can we be more positive on growth here? Thank you.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Yeah. So, I mean, regarding loan growth, as you said, I mean, the last few years, we're very slow pace of growth.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Actually, if you, let's say, take out the indexation effect of the UF, that's in real terms, that was even lower. But it's important to mention that it was in a context of low GDP growth and also the fact that all the liquidity injected into households had through the pension fund withdrawals and the helps that the government handed in during the pandemic. So looking to 2025, with GDP expected to grow in the 2.4%-2.5% in real terms and inflation expected to be, let's say, between 3%-3.5%, nominal GDP growing around 5%, we do expect the multiplier of loan growth to GDP to be again above one, maybe definitely not as high as it was maybe some years ago that was closer to 2%.

[Emiliano Muratore, CFO at Banco Santander-Chile]

But we do expect the system as a whole to grow in nominal terms in that high single digits, 7%-8%. And that's driven by consumer and, in our case, auto loans too, which is a relevant part of our consumer business and because of some factors. First, GDP growth and activity improving, then rates much lower than in the past. So the tendency of the prevention for people to borrow at this level of rates is definitely higher than in the past. And also the normalization of the liquidity position of households that was extremely high during the last two to three years. And now, let's say, it's going back to, let's say, normal situation where people, let's say, will have a higher propensity to borrow. So on the consumer part, we are, let's say, supportive. In terms of mortgages, we always have the UF.

[Emiliano Muratore, CFO at Banco Santander-Chile]

And the inflation at the base for the growth of the total balance. And then again, with rates much lower, we do expect the real estate market to improve for next year, maybe closer to the second half of next year when long-term rates normalize and go down from where they are now and they were in the recent past. And going into commercial, then we see a couple of very positive tailwinds for us, I mean, related to all the growth we are getting through Getnet in the SMEs and all the visibility that the Getnet gives us in terms of the flows and the activity of clients. So we are, let's say, positive on growth prospects on commercial lending related to the whole SMEs and payments ecosystem.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Maybe the higher or the bigger question mark is related to commercial lending with, let's say, more CapEx-oriented or CapEx-related, that definitely that will be driven by the potential rebound or improvement in investment that it's expected to be timid going forward. And so that maybe is where we have the higher level of uncertainty about the growth prospect in terms of lending. But as a whole, the system, we do expect the system to grow, let's say, from 6%-8% as a range, and we should be also in that range.

[Yuri Fernandes, Executive Director of Equity Research at JPMorgan]

No, super. Very good answer. Thank you, guys. And again, congrats on the ROE improvement lately. Thank you.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Thank you.

[Operator]

Okay. Thank you very much. Next question comes from Beatriz Abreu from Goldman Sachs. Please go ahead, ma'am. Your line is open.

[Beatriz Abreu, VP and Equity Research at Goldman Sachs]

Hi, everyone. Good morning, and thank you for taking my question.

[Beatriz Abreu, VP and Equity Research at Goldman Sachs]

I guess just a quick follow-up on the Bansa loans, just to make sure that we understand. So does that explain the contraction in the corporate CIB line? How much of the Bansa loans exclusion can be explained in that line just because of the big drop there quarter-over-quarter? And then just a second question on asset quality, right? So NPLs did increase quite a bit this quarter. And I guess what gave you comfort to keep the cost of risk guidance at 1.3 this year? Is there any chance that you'll have to increase provisions going forward in addition to this CLP 18 billion one-time additional provisions for commercial loans that you mentioned? Thank you.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Thank you, Beatriz, for your question. I mean, regarding Bansa, that was part of the middle market segment.

[Emiliano Muratore, CFO at Banco Santander-Chile]

It's not part of the CIB, so it doesn't explain any of the CIB fall, but it's much more related to, let's say, the concentration of the CIB that there are few but larger tickets, and some of them weren't renewed in the quarter. And so that explained the fall in CIB. Bansa, it's in the middle market. It's, let's say, a relevant part, but not most of the fall in middle market. It was like a CLP 250,000 portfolio that was deconsolidated. So the trends or the drivers in commercial lending related to middle market and CIB had more to do with, let's say, lack of demand in terms of credit and borrowing and, let's say, the peculiarities in the CIB segment that a few syndicated loans that were originated in lower level of rates environment during the pandemic expired and weren't renewed.

[Emiliano Muratore, CFO at Banco Santander-Chile]

But Bansa was not an element, but it was not the most part of the fall. And regarding cost of risk and asset quality, basically, we are, let's say, in a high level of cost of risk compared to where we were in the past, and we do expect that to stay where it is. So the 1.25% that we have year to date, we think that will be there for the rest of the year. So we are not seeing yet an improvement or fall in cost of risk, but neither further deterioration considering what we are seeing in the behaviors of the portfolios. And also, as I said before, the level of rates is now definitely giving some room for people regarding the burden of their payments in the consumer and also in the mortgage business.

[Emiliano Muratore, CFO at Banco Santander-Chile]

We expect to stay where we are around like CLP 40 billion in terms of net provisions a month, and that will take us to the 1.3 area cost of risk for the year, even though, and also, let's say, compensating this one-off that we are pointing out that we'll have in July, even considering that one-off, we reaffirm the 1.3 for the year.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

To add to Emiliano's answer, we are seeing mild improvements in the job market in terms of unemployment figures, and that makes us also be somehow a little more confident on that turnaround coming in the next semester or final quarters of the year, starting to see early signs of improvement in the job market.

[Beatriz Abreu, VP and Equity Research at Goldman Sachs]

That's very clear. Thank you so much.

[Operator]

Okay. Thank you very much. Our next question comes from Mr. Eric Ito from Bradesco BBI. Please go ahead, sir.

[Operator]

Your line is open. Mr. Eric Ito, your line is open in case you are muted. Okay. We'll come back to Eric's line in a second. In the meantime, we'll take the line from Mr. Daniel Mora from Credicorp Capital. Please go ahead, sir. Your line is open.

[Daniel Mora, Equity Research Associate at Credicorp Capital]

Hi, good morning, and thank you for the presentation. I have just one question regarding the asset quality indicators. When do you expect to see the NPLs to start decreasing, especially in the commercial segment? You already explained that the performance of the NPL has been explained by agriculture and also real estate. But I want to understand if those segments are under control and you now expect in the H2 of the year or in 2025 to see an improvement.

[Daniel Mora, Equity Research Associate at Credicorp Capital]

Also, I would like to understand what will be a normalized figure of NPLs considering the portfolio structure that you're having, the increase in SMEs, the increase in consumer auto loans. What will be a normalized figure of NPLs when economic activity recovers and rates and inflation will be normal? Thank you so much.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Thank you, Daniel. Answering your second question first, what we expect as a normal range of NPLs for the current type of portfolio that we have, it's something in the low twos, so something between 2.2-2.4, a little over what we had at the beginning of the pandemic that was somehow slightly higher than two. So a little higher than that, especially because of the increased composition of the SME part in the commercial portfolio and an expectation of an increase in our consumer loan portfolio too.

[Emiliano Muratore, CFO at Banco Santander-Chile]

So that's what we should expect as a stabilized figure in terms of NPLs. In terms of when are we expecting a turnaround on the commercial portfolio, some part of the deterioration of the impaired ratio is explained by the decrease in the total size of the loan book of the portfolio in the quarter. So that figure actually is not as high as it seems, like the 8.6% of the impaired ratio and the 3.8% of the NPLs actually suffering from the decrease that we mentioned in the quarter. So having that in mind, we are seeing not a huge increase in the total impaired volume of the portfolio or the NPL figures. We're seeing some sign of decrease in the acceleration of those figures in absolute terms.

[Emiliano Muratore, CFO at Banco Santander-Chile]

So that makes us believe that we are close to the turnaround point in terms of at least of the absolute figures, and we are expecting this to happen in the next six-nine months.

[Daniel Mora, Equity Research Associate at Credicorp Capital]

Perfect. Thank you so much.

[Operator]

Okay. Once again, we will unmute Eric Ito's line. Eric Ito from Bradesco BBI. Please go ahead, sir. Your line is open.

[Eric Ito, Equity Research Associate at Bradesco BBI]

Hello. Can you hear me?

[Operator]

Yes, please go ahead.

[Eric Ito, Equity Research Associate at Bradesco BBI]

Okay. Hi, guys. Good morning. Thanks for taking my question here and for the opportunity. I have two questions as well. First one is regarding the expectations for 2025. I think you already gave some expectations regarding loan growth, but maybe a quick follow-up on NIMs. I think this year we should have a quite volatile variation of NIMs because on the one hand, we have these changes in interest rates. We have the impact from FCIC.

[Eric Ito, Equity Research Associate at Bradesco BBI]

But I guess next year we should have lower funding, lower inflation, and I guess FCIC will not be an issue again. So I just want to get what you guys are expecting for NIMs for 2025, considering the loan mix you guys will also have. And my second question is regarding efficiency ratio, mainly focused on fees. I think we should have the full impact from the interchange rate cap fully loaded in 2025. I think you guys estimate an impact of CLP 50 billion for the full year. So I just want to get your sense on how much can we expect fees to grow in 2025 as well. So thank you.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Hello, Eric. Thank you for your question. I'll take the first one, and I'll leave the second one for Cristián.

[Emiliano Muratore, CFO at Banco Santander-Chile]

So regarding NIM outlook for 2025, as you said, I would say that maybe the biggest source of volatility for next year would be the level of inflation that should be slightly or, let's say, below what we had this year. So that's going to be a headwind regarding NIM. But as you can see in the quarterly evolution, our NIM during the second quarter was like 3.6 in the Q2. So going forward, we expect to be around that level. The inflation in the second quarter was relatively high, so going forward should be below that level. And with that, we see the second semester with a NIM level of 3.6-3.7, and that takes us to this 3.3-3.5 full year for 2024. So for 2025, as I said, inflation should be a headwind but.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Interest rates should still fall in the short part of the curve, maybe, let's say, from 50 to 100 basis points in the next 12 months. So that will take the yield curve to recover some positive slope. That's also going to be positive for NIMs. And in terms of loan growth and loan mix, that also should be kind of positive. So even though it's still early to call, we do see NIMs next year around the level that we'll have during the H2 of this year, let's say, to 3.7, subject to the evolution of inflation and rates.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Thank you, Emiliano. Regarding your fee question, Eric, so the main driver of our fee expansion, it's the growth in terms of our customer base and the increased customer interactions.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

You can see how that is translating into our checking account growth year-over-year and quarter-over-quarter. This growth has been sustained, and it's also impacted positively on our card fee figures. Because if you take into consideration that we have the impact of the interchange fee cap incorporated in the first half of the year figures, actually the growth in the card transactional volume and fees is actually pretty impressive. We also expect Getnet to continue its growth performance, although at a slightly lower rate. We are also seeing opportunities on the asset management business because we are seeing some interest for customers to find higher-yielding assets from moving out from the time deposits that were where they put the money into 2022 and 2023 with the high monetary policy rate.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

With all of that, we are expecting our fees figure to grow slightly higher than our stabilized net interest income figures. So we should be aiming for a high single-digit growth in fees for next year. That should consider also the impact of the card fees. So mid to high single-digit growth in total.

[Eric Ito, Equity Research Associate at Bradesco BBI]

Great. And just to follow up, if I may, you mentioned that customers are moving out from time deposits. Could you just recall us what's the cost of funding regarding this time deposit compared to the mutual funds that they are migrating in? Thank you.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

Yeah.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

So let's say that the levels are similar in the sense that today, when you look at the rate for time deposits compared to the yield on mutual funds on the clients, let's say on the—I don't know how to put it—but on the spot, or if you look at the number today, it's like the same. The point is that mutual funds, usually the short part, the money market mutual funds have, let's say, 60-90 days average duration, and they don't go mark-to-market on their net asset value. So they have a kind of lag into recognizing the fall of rates. So when you have a cycle of rates going down, especially a sharp cycle as the one we are having, you still have mutual funds yielding a higher return on investors until the level of rates kind of plateau and stay.

[Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile]

So what I'm trying to say is that for the next still three-six months, you will have, let's say, higher yields on mutual funds until the level of rates stabilizes and you have some kind of indifference levels. The point there is that when that happens by the end of this year, early next year, again, the slope of the curve will be positive again, and that will, let's say, give people more appetite to go a bit longer on their duration. And usually, that kind of extension in their duration, people tend to do it through mutual funds, fixed income mutual funds, rather than taking longer tenor deposits.

[Eric Ito, Equity Research Associate at Bradesco BBI]

Very clear. Thank you.

[Operator]

Okay. Thank you very much. It looks like we have no further questions at this point. I'll pass the line to the management team for their concluding remarks.

[Emiliano Muratore, CFO at Banco Santander-Chile]

Thank you all very much for taking the time to participate in today's call. We look forward to speaking with you again soon. Thank you very much. This concludes today's Conference Call. We'll now be closing all the lines. Thank you and goodbye.

Participants

Analysts

• Beatriz Abreu, VP and Equity Research at Goldman Sachs
• Carmen Gloria Silva, Head of Public Policy at Banco Santander-Chile
• Cristian Vicuna, Chief of Strategic Planning and Investor Relations at Banco Santander-Chile
• Daniel Mora, Equity Research Associate at Credicorp Capital
• Emiliano Muratore, CFO at Banco Santander-Chile
• Eric Ito, Equity Research Associate at Bradesco BBI
• Yuri Fernandes, Executive Director of Equity Research at JPMorgan