TransAct Technologies Q3 2025 Earnings Call Transcript

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November 10, 2025

Key Takeaways

  • Positive Sentiment: TransAct sold 1,591 BOHA terminals in Q3 and 5,883 year-to-date (up 58% vs. 2023), while FST net sales rose to $4.8M and recurring FST revenue grew to $3.3M with ARPU up to $792, signaling momentum in the land-and-expand strategy.
  • Positive Sentiment: The company acquired the BOHA source code and is capitalizing related costs (~$3.55M total consideration), expects a hosted/fully supported BOHA launch in early 2027, and sees strategic upside from in‑house development and potential future monetization (e.g., an app store).
  • Positive Sentiment: Q3 results included positive adjusted EBITDA of $669K (third consecutive quarter), $13.2M in net sales (up 21% YoY), and a strong liquidity position with about $20M cash after inventory reductions, supporting execution and flexibility.
  • Negative Sentiment: Despite strong year-over-year casino sales ($7.1M), management flagged a domestic casino demand slowdown—including an overstocked large buyer—and expects fourth-quarter casino sales to be weaker, creating short‑term risk to revenue.
  • Neutral Sentiment: Management is pursuing incremental revenue paths—near-term labels-only opportunities and a longer-term BOHA app‑store idea—but both remain exploratory and timing/impact are uncertain.
AI Generated. May Contain Errors.
Earnings Conference Call
TransAct Technologies Q3 2025
00:00 / 00:00

Transcript Sections

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Operator

Greetings and welcome to the TransAct Technologies Third Quarter 2025 Earnings Call. At this time, all participants are in a listen-only mode. The question-and-answer session will follow the formal presentation. If anyone should require operator assistance, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce Ryan Gardella of Investor Relations. Please go ahead.

Ryan Gardella
Ryan Gardella
Representative of Investor Relations at TransAct Technologies

Thank you. Good afternoon. Welcome to the TransAct Technologies Third Quarter 2025 Earnings Call. Today, we'll be discussing the results announced in our press release issued after market close. Joining us from the company is CEO John Dillon and President and CFO Steve DeMartino. Today's call will include discussion of the company's key operating strategies, the progress in those initiatives, and details on the third quarter financial results. We'll then open the call to participants for questions. As a reminder, this conference call contains statements about future events and expectations, which are forward-looking in nature. Statements on this call may be deemed as forward-looking, and actual results may differ materially. For a full list of risks inherent to the business and the company, please refer to the company's SEC filings, including its reports in Form 10-Q and 10-K.

Ryan Gardella
Ryan Gardella
Representative of Investor Relations at TransAct Technologies

TransAct undertakes no obligation to revise or update any forward-looking statements to reflect events or circumstances that occur after the call. Today's call and webcast will include non-GAAP financial measures from the meeting of SEC Regulation G. When required, reconciliation of all non-GAAP financial measures and the most directly comparable financial measures calculated and presented in accordance with GAAP can be found in today's press release as well as on the company website. With that, I'd like to turn the call over to John.

John Dillon
John Dillon
CEO at TransAct Technologies

Thanks, Ryan, and good afternoon, everyone, and thank you for joining us today. I'm delighted to report that TransAct delivered another solid quarter in Q3, continuing momentum we've built throughout 2024. For the quarter, we sold 1,591 BOHA terminals, bringing the year-to-date total to 5,883 units, and that's up 58% from the 3,732 units sold through the first nine months of 2024. I'm pleased with this increase and believe it shows clear progress against the initiatives. As I've mentioned in the past, units sold remain the best indicator of success for our sales organization. When I first joined as CEO, I laid out a clear land and expand strategy, and clearly that expand motion is working well.

John Dillon
John Dillon
CEO at TransAct Technologies

The improving results for food service technology, we call it FST, that business highlights the effectiveness of the go-to-market improvements, and we believe this trajectory sets us up for ongoing progress and continuing improvement as we move into 2026. Our goal is to build the business with repeatable execution while leaning into the competitive advantages that make TransAct unique and allow us to win in the market. Before diving into the results, let me provide an update on our acquisition of the perpetual license to the BOHA source code, which we announced back in August. As a reminder, we acquired this royalty-free license for $2.55 million, and it gives us full control to use, host, market, sublicense, distribute, copy, and modify the code.

John Dillon
John Dillon
CEO at TransAct Technologies

The implementation and stand-up process have gotten off to a good start, and we're encouraged by this by what we will mean to TransAct and our BOHA business: greater operational freedom, the ability to enhance the software without constraint, and long-term value creation for shareholders and employees. We expect the fully operational and supported version to launch in early 2027 and already see tangible progress towards that goal. Now, let me dive into our FST highlights for the quarter. Total FST net sales rose to $4.8 million, up 13% year-over-year, driven by hardware sales and growing recurring revenue, including a partially strong quarter for labels. Recurring FST revenue climbed to $3.3 million, generating a modest uptick in ARPU to $792 per unit from $700 in the prior year quarter.

John Dillon
John Dillon
CEO at TransAct Technologies

The main takeaway on the FST side of the business is that we're executing against our priorities and moving the needle meaningfully. We see good momentum, and our GTM changes are yielding positive results. The rollouts from prior quarters are progressing as planned, and our existing base of approximately 40,000 AccuDate 9700 units, plus first-generation BOHA terminals, remains a ripe opportunity for upgrades and expansion. We're focusing on that opportunity alongside new clients and customer growth. We continue driving conversions and expansions with key customers in the third quarter, including further upgrades across multiple tier-one accounts. This includes additional rollouts with our major QSR customer and multiple C-store chains, where the Terminal 2 is delivering real value to customers in the form of increased efficiency, reduced wait, and ultimately higher margins for them.

John Dillon
John Dillon
CEO at TransAct Technologies

We added two new logos in the quarter, which, while lower than we expected, was more than offset by expansion with our existing customer base. In line with this, we're excited about two recent customer wins that demonstrate the appeal of our BOHA platform. First, in September, we secured a rollout with one of the nation's largest sushi franchise operators, which has over 2,100 locations. They placed initial orders for 596 units. These are Terminal 2 LTE, which means they work with cellular phone lines, in other words, the wireless part. These units are part of a broader initiative to modernize their network with plans to eventually equip all their locations. The LTE version solves connectivity challenges for franchises in supermarkets or off-network environments, eliminating the need for MiFi devices while enabling reliable cloud access and remote updates.

John Dillon
John Dillon
CEO at TransAct Technologies

This enhances food quality, operational consistency, and efficiency, leading to better customer experiences and improved financial margins. As I said in the announcement, this deployment reinforces the real-world value of our BOHA platform, reflecting its strong ROI, reliability, and scalability. Additionally, in October, we added another convenience store chain with 81 locations, our growing BOHA customer base. They've deployed 73 BOHA Terminal 2 devices for labeling workstations and adopted BOHA Temp at 47 food service locations to digitize back-of-the-house operations. This integration streamlines workflows, reduces manual processes, and supports HACCP compliance while driving higher margins and operational efficiencies. Before moving on, I wanted to mention that we're looking at two unique revenue opportunities in the BOHA space: one near-term focused and a second on a longer-term visionary path.

John Dillon
John Dillon
CEO at TransAct Technologies

The first, looking at near-term, our labels are not only an important contributor to recurring revenue but a fundamental strength of the business. We have some prospective customers who may be interested in labels only, as we are recognized as a best-in-class provider and, importantly, cost-effective versus our competitors. Second, from a longer-term visionary perspective, we're evaluating the development and launch of an app store for our BOHA terminals to allow existing users to opt into new software purchases right over the hardware. This is a future project. It's on our map to consider now that we own the software. I wanted to point that out, but it is a future project, but I think it's a great idea, and I'm looking forward to making progress on it.

John Dillon
John Dillon
CEO at TransAct Technologies

For developments that are currently hardware-only, this could be a key driver of future software revenue, and we'll update you on these initiatives as they develop in coming quarters. Shifting to casino and gaming, we recorded net sales of $7.1 million in the quarter, which was up 58% from the year prior. However, as everyone has seen in the headlines, domestically, we are seeing some challenges in the demand side of the environment with Las Vegas and broader casino performance facing headwinds. Our domestic partners have indicated slowing demand, and one large buyer from the first nine months of 2025 is now in an overstock position while awaiting jurisdictional approvals on new machines. We currently believe this is a macroeconomic situation that we expect will flatten out in coming quarters.

John Dillon
John Dillon
CEO at TransAct Technologies

While we do expect this to impact our fourth quarter sales, we are hopeful that an improving set of dynamics will emerge as we enter and move through 2026. I'd note that these factors are not being seen internationally, where we had a strong quarter both sequentially and year-over-year. That said, we are also seeing traction with our Epic TR80 Thermal Roll Printer, which is used in sports betting kiosks, video lottery terminals, and other applications. Sales for the first nine months of 2025 have been modest, but we anticipate it becoming a larger contributor in 2026. Before handing the call over to Steve, let me update our financial outlook for 2025. Based on third quarter and year-to-date performance, we're maintaining our full-year revenue guidance of $50 million-$53 million, reflecting continued FST expansion and casino stability amid the anticipated fourth quarter deceleration.

John Dillon
John Dillon
CEO at TransAct Technologies

Adjusted EBITDA is expected to range from break-even to positive $1.5 million for the full year, assuming no major disruptions in supply or demand. I'd also like to call out that our balance sheet remains strong. We have $20 million in cash on the balance sheet at the end of 2023, thanks to inventory sell down and disciplined management. This provides us ample working capital and flexibility to navigate any headwinds while positioning us for enhanced profitability and progress in 2026. To close out, I'm pleased with our third quarter results and the process across the business. We drove significant BOHA terminal sales growth year-to-date, achieved higher FST sales with strong recurring contributions, while maintaining positive adjusted EBITDA for the third straight quarter.

John Dillon
John Dillon
CEO at TransAct Technologies

The BOHA platform is expanding successfully across our core sub-verticals, including convenience stores, healthcare, and sushi operators, with two solid wins in the recent months, and we believe that our casino and gaming business remains solid despite some macro-driven economic softness that we're currently experiencing and expect to continue during the fourth quarter. We continue our focus on execution, operational improvements, and fiscal discipline to drive shareholder value. With that, I'll turn the call over to Steve for a detailed review of the financials. Steve?

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

Thank you, John, and thanks to everyone for joining us this afternoon. Let's turn to our third quarter results in more detail. Total net sales for the third quarter were $13.2 million, which was down 5% sequentially but up 21% compared to $10.9 million in the prior year period. Sales from our food service technology market, or FST, for the third quarter were $4.8 million. That was up slightly by 2% sequentially and also up 12% compared to $4.3 million in the prior year period. Our recurring FST revenue, which includes software and service subscriptions as well as consumable label sales, for the third quarter were $3.3 million. That was up 10% sequentially and up 13% compared to $2.9 million in the prior year period. Our RPU for the third quarter of 2025 was $792, which was consistent sequentially with Q2 but up 13% year-over-year.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

Our RPU for Q3 improved versus prior year as a result of strong growth in label sales. Our casino and gaming sales were $7.1 million, which was down 7% sequentially but up 58% year-over-year, reflecting the market rebound John discussed. Results were further driven by a new OEM win for use in non-casino charitable gaming applications, combined with normalized buying from just about all our major OEMs. As John mentioned, we expect our fourth quarter casino and gaming sales to be sequentially lower due to dynamics in the domestic casino market. POS automation sales for the third quarter declined sequentially by 32% and also declined 65% from the comparable prior year period to $399,000. As we discussed in the past, we believe that Ithaca 9000 printer sales have now reached a new normalized level based on competitive dynamics.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

As a result, we expect sales for POS automation to remain in about the $400,000-$500,000 range per quarter for the foreseeable future. Moving to TransAct Services Group, or TSG, for the third quarter, TSG sales were down 8% year-over-year to $792,000. This decrease was due to lower demand for legacy spare parts on a year-over-year basis, somewhat offset by higher shipping revenue. We expect TSG sales to remain at about this quarterly run rate going forward, consistent with normalized demand. Moving down the income statement now, our third quarter gross margin was 49.8%, which was up from 48.1% in the prior year period and up 160 basis points sequentially. Our margin performance reflects higher sales as well as a higher mix of casino and gaming sales compared to the prior year, somewhat tempered by modest cost headwinds from overhead, inflation, and tariffs.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

We expect gross margin to remain in the mid to high 40% range for the remainder of 2025. I also wanted to give a brief update on our tariff situation. During the third quarter, we implemented a second small price increase to the original tariff surcharge we implemented earlier in 2025 on applicable imported items. We did this to cover incrementally higher tariff and air freight charges we're incurring. To date, we haven't experienced any significant pushback from customers and don't believe this has had any negative impact on our sales performance for the quarter. While we don't have any further price increases planned at this time, this is a fluid situation that we'll continue to closely monitor and update you all as needed. Our total operating expenses for the third quarter increased by 8% from the prior year third quarter to $6.5 million.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

Our engineering and R&D expenses for the third quarter were essentially flat at $1.65 million. Our selling and marketing expenses were up 11% to $2.1 million, and our G&A expenses were up 10% to $2.8 million. The increase in G&A was due largely to higher incentive and share-based compensation expense from our improved financial results. For the third quarter, we had positive operating income of $14,000, or one-tenth of 1% of net sales, compared to an operating loss of $837,000, or negative 7.7% of net sales in the prior year period. On the bottom line, we recorded net income of $15,000, or zero or break-even EPS, compared to a net loss of $551,000, or negative $0.06 per share in the year-ago period. Our adjusted EBITDA for the quarter remained positive at $669,000, which was up from the adjusted EBITDA loss of $204,000 in the prior year period.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

Lastly, turning to our balance sheet, as John mentioned, we crossed $20 million in cash and cash equivalents on our balance sheet at the end of the third quarter. This was mostly the result of success from a proactive inventory reduction program we put in place at the beginning of 2025. Since the start of the year, through a combination of selling off remaining stock of older products and more tightly controlling stock of other products, we've been able to reduce our inventory levels by over $4 million. However, we expect inventories to tick up some beginning in the fourth quarter and into 2026 as we restock new products in anticipation of growing future demand. In terms of our debt, we continue to maintain $3 million of required minimum borrowings under our $10 million credit facility at the end of the third quarter.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

Before I close, as we discussed last quarter, we believe the purchase of a copy of our source code will largely be a balance sheet event until we go live with our hosted version, which we anticipate to occur in early 2027. To that end, we expect to capitalize the $3.55 million of consideration to be paid, plus any additional costs we incur related to in-housing the source code through the go-live date in early 2027. These costs will appear as an intangible asset on our balance sheet. At the go-live point, we'll begin to amortize the total amount of those capitalized costs to cost of sales on our income statement over a five to seven-year period.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

As of the end of Q3, we have made the first two installment payments totaling $1.35 million and capitalized these costs, which appear as an intangible asset on our balance sheet at the end of September. From a cash perspective, we expect to fund the remaining $2.2 million of the $3.55 million purchase price, plus any other related costs from the current $20 million of cash on our balance sheet. The remaining $2.2 million is expected to be paid in installments, with approximately $200,000 to be paid in the fourth quarter of 2025 and the remaining approximately $2 million to be paid during 2026. With that, I'd like to turn the call over to the operator for questions. Operator?

Operator

Thank you. Ladies and gentlemen, if you'd like to ask a question, please press Star 1 on your telephone keypad, and a confirmation tone will indicate your line is in the question queue. You may press Star 2 if you want to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the Star keys. The first question comes from the line of Jeff Martin with ROTH Capital Partners. Please proceed.

Jeff Martin
Jeff Martin
Co-Director of Research and Senior Research Analyst at ROTH Capital Partners

Thanks. Good afternoon, John and Steve. John, could you give us an update? You mentioned on the last quarter's call that in casino and gaming, you're getting more aggressive and you're incentivizing winning competitive deals. Just curious how that initiative is going, and could you give us an update on the competitive landscape in that market? You might be on mute.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

How do you unmute?

John Dillon
John Dillon
CEO at TransAct Technologies

I was on mute. Thanks for the question, Jeff. Let me just say that when you build a sales compensation plan for your sales team, you should assume that they're entirely coin-operated. In other words, they're going to do exactly what makes them the most money. What we did is we jiggered the plan so that if you close a net new customer or if you take a customer away in a competitive win, you're going to get paid more. Without being more specific, let's just say it turned up the heat and it turned up the zeal to go after and win business.

John Dillon
John Dillon
CEO at TransAct Technologies

All of that said, though, we're very mindful that we have a bit of a duopoly in the marketplace in the sense that we have one major competitor, and we treat that competitor with respect, but we're not having a race to the bottom. They have their share of the market; we have ours. When a new casino is going to come online, we're right there, and we like to think that our product is sufficiently better and that our service and support and our field team is a better team and they can win head-to-head. We're focused on that, but the sales team knows for sure that if they're winning new deals, they're going to make more money than if they just sell more product to existing customers.

Jeff Martin
Jeff Martin
Co-Director of Research and Senior Research Analyst at ROTH Capital Partners

Great. Steve, I don't know if you can give us a sense of the magnitude of the fourth quarter impact on casino and gaming.

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

Not yet, Jeff. I mean, we're not going to publicly disclose that, but the demand is we're already seeing it, right? We're into mid-November, so we have a month and a half past, so we've already seen the weakness in the demand, and we expect it to continue for at least the remainder of the fourth quarter. I think it's temporary, but we don't know when. I think when we get into 2026, I think we should see ourselves start to come out of it. For right now, it looks like the fourth quarter is going to be weaker than the third quarter.

Jeff Martin
Jeff Martin
Co-Director of Research and Senior Research Analyst at ROTH Capital Partners

Right. Right. Okay. With respect to the non-charitable gaming markets, are you seeing much on the regulatory front that we could see more states open up as we head into 2026 here?

Steve DeMartino
Steve DeMartino
President and CFO at TransAct Technologies

John, you want to take that or you want me to take it?

John Dillon
John Dillon
CEO at TransAct Technologies

Yeah. No, it's very true. I mean, it's an opportunity for state governments to make money without having to raise taxes. It's kind of an interesting thing. It's sort of like running state lotteries where some of the money goes to, say, education, some of the money goes to the state that they can pool and use for whatever they want, some of it goes to the player, and some of it goes to either the operator or the venue. What's interesting about that market is that it's sort of a winner-take-all.

John Dillon
John Dillon
CEO at TransAct Technologies

If you are in that business, you would go to a state and you'd just pick a state and you'd say to the state government, "I think I can do this for you, and you give me a contract for the entire state, and I'll roll these machines out into places like VFW centers and other places where people like to play these games of chance." It kind of feels good for the player because the player knows that they're somewhat funding a charitable event. It's very much like selling lottery tickets at the state level. When a vendor that resells our machines wins the state, that particular state, we will get 100% of the business. It's looking pretty interesting. A lot of states, as you know, tend to follow suit.

John Dillon
John Dillon
CEO at TransAct Technologies

If one state does it and it works well, they tend to do the same thing. I think this is an area that we think is going to be a very successful area for TransAct.

Jeff Martin
Jeff Martin
Co-Director of Research and Senior Research Analyst at ROTH Capital Partners

Great. My last question is on the new logo side in FST. I think you had two new logos last quarter to this quarter. You did comment that that was below your expectations. Maybe just could you help us frame how the pipeline is and how the new logo sales are developing from the pipeline perspective?

John Dillon
John Dillon
CEO at TransAct Technologies

Sure. The sales cycles are long and kind of lumpy, especially since we're targeting the largest organizations that are in the food service industry. It is a little bit like selling enterprise software. However, the two new accounts that we landed have potential to deliver a considerable amount of volume over time, and that is part of the land and expand strategy. Pipeline remains basically the same. We have enough coverage to make the numbers that we forecast internally. I am okay with that, but we are continuing focus on the GTM, the go-to-market, the lead generation, and those other things that basically feed the top of the funnel. We are paying a lot of attention to the metrics as the opportunities go through the funnel, what is our yield at each step, and what can we do in each one of those steps to improve it.

John Dillon
John Dillon
CEO at TransAct Technologies

I'm comfortable with the performance. Obviously, more new accounts is better, but the accounts that we landed in this quarter will be accounts that sustain us in the future. I do focus on that pretty extensively, and we're not taking our eye off that ball.

Jeff Martin
Jeff Martin
Co-Director of Research and Senior Research Analyst at ROTH Capital Partners

Very helpful.

Operator

Thank you. As a reminder, if you would like to ask a question, please press Star 1 on your telephone keypad. There are no further questions at this time. I'd like to turn the call back to John Dillon for closing remarks.

John Dillon
John Dillon
CEO at TransAct Technologies

Thank you very much, all of you, for your time and attention. We are happy to talk about the quarterly performance with any of you that feel inclined to schedule a meeting with us. You can get to us through Ryan Gardella. He is our IR representative. Again, thank you and good wishes.

Operator

This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.

Executives
    • Ryan Gardella
      Ryan Gardella
      Representative of Investor Relations
    • Steve DeMartino
      Steve DeMartino
      President and CFO
    • John Dillon
      John Dillon
      CEO
Analysts
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