Intercorp Financial Services Q4 2024 Earnings Report

Intercorp Financial Services EPS Results

• Actual EPS: $1.13
• Consensus EPS: $0.94
• Beat/Miss: Beat by +$0.19
• One Year Ago EPS: N/A

Intercorp Financial Services Revenue Results

• Actual Revenue: N/A
• Expected Revenue: N/A
• Beat/Miss: N/A
• YoY Revenue Growth: N/A

Intercorp Financial Services Announcement Details

• Quarter: Q4 2024
• Date: 2/5/2025
• Time: After Market Closes
• Conference Call Date: Friday, February 7, 2025
• Conference Call Time: 9:00AM ET

Intercorp Financial Services (NYSE:IFS) (NYSE:IFS) is a Lima-based financial holding company that brings together a suite of banking and non-banking financial businesses under the Intercorp Group umbrella. Through its network of subsidiaries, the company provides a broad range of products and services designed to meet the needs of individual consumers, small and medium-sized enterprises, and large corporations across Peru.

The company’s core banking operations are conducted through Interbank, which offers deposit accounts, personal and business loans, credit and debit cards, trade finance and electronic banking solutions. Complementing its banking arm, IFS delivers insurance and pension products via Interseguro, which provides life and property insurance and manages retirement savings plans. Asset management and mutual fund services are offered through Interfondos, giving clients access to diversified investment portfolios and wealth-management support.

Intercorp Financial Services completed its initial public offering on the New York Stock Exchange in September 2014, becoming one of the first Peruvian financial enterprises to list in the United States. As part of the wider Intercorp Group, IFS leverages local market expertise, digital platforms and a focus on financial inclusion to drive growth. Its operations are concentrated in urban centers throughout Peru, with an ongoing emphasis on expanding outreach via mobile and online channels.

Intercorp Financial Services Q4 2024 Earnings Call Transcript

Key Takeaways

• Intercorp reported a 71% year‐over‐year increase in 4Q net income to $490 million, delivering an ROE of 18.2% and surpassing its midterm target.
• In the banking segment, a derisking strategy drove the cost of risk down to 2.6% in Q4, while Interbank expanded its market share in loans (+80 bps) and deposits to become the largest bank in both categories.
• Interseguro maintained leadership in individual life and annuities with double‐digit growth in core business and an 18% increase in contractual service margin.
• Inteligo’s wealth management business reached a record high of $7.3 billion in assets under management, up 17% year‐over‐year, driving a 28% jump in fee income and market share gains.
• For 2025, IFS is guiding to high single‐digit loan growth, NIM above 5.4%, cost of risk around 3%, and ROE of ~16%, supported by continued recovery and a new shareholder buyback program.

Presentation

[Operator]

Good morning and welcome to the Intercorp Financial Services First Quarter 2024 Conference Call. All lines have been placed on mute to prevent any background noise. Please be advised that today's conference is being recorded. After the presentation, we will open the floor for questions. At that time, instructions will be given as to the procedure to follow if you would like to ask a question. Also, you can submit online questions at any time today using the window on the webcast, and they will be answered after the presentation during the Q&A session. Simply type your question in a box and click "Submit Question." It is now my pleasure to turn this call over to Mr. Ivan Peill from Inspire Group. Sir, you may begin.

[Ivan Peill, Moderator at Inspire Group]

Thank you, and good morning, everyone. On today's call, Intercorp Financial Services will discuss its Fourth Quarter 2024 Earnings. We are pleased to have with us Mr. Luis Felipe Castellanos, [Chief Executive Officer],( Intercorp Financial Services). Ms. Michela Casassa, [Chief Financial Officer], (Intercorp Financial Services). Mr. Carlos Tori, [Chief Executive Officer], (Interbank). Mr. Gonzalo Basadre, [Chief Executive Officer], (Interseguro). Mr. Bruno Ferreccio, [Chief Executive Officer], (Inteligo). They will be discussing the results that were distributed by the company yesterday. There is also a webcast video presentation to accompany the discussion during this call. If you didn't receive a copy of the presentation or the earnings report, they are now available on the company's website, ifs.com.pe. Otherwise, if you need any assistance today, please call Inspire Group in New York at 646-940-8843.

[Ivan Peill, Moderator at Inspire Group]

I would like to remind you that today's call is for investors and analysts only. Therefore, questions from the media will not be taken. Please be advised that forward-looking statements may be made during this conference call. These do not account for future economic circumstances, industry conditions, the company's future performance, or financial results. As such, statements made are based on several assumptions and factors that could change, causing actual results to materially differ from the current expectations. For a complete note on forward-looking statements, please refer to the earnings presentation and report issued yesterday. It is now my pleasure to turn the call over to Mr. Luis Felipe Castellanos, Chief Executive Officer of Intercorp Financial Services, for his opening remarks. Mr. Castellanos, please go ahead, sir.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Thank you. Good morning and welcome to our Fourth Quarter 2024 Earnings Call. I want to thank you all for attending our call today. 2024 marked a period of recovery, both for our country and for IFS. In the macroeconomic front, we finished the year with an improved sentiment and outlook on the back of a rebound in manufacturing, construction, agro, and fishing. Inflation remained under control, and our currency, the sol, was stable. We are anticipating a GDP growth of 3.2% for the year 2024, primarily driven by the mentioned recovery in diverse sectors and improved drivers of private investment and consumption. Peru will probably be the country with the highest growth in the region for 2024. Looking ahead to 2025, we continue to be modestly optimistic about the future growth of Peru.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

We expect private investments and consumption to continue its positive trend. However, we're cautious given that 2025 is a pre-electoral year and changes in the external environment could create certain volatility. 2024 results for IFS confirm that we are emerging from the most challenging phase of the credit cycle. During the first half of 2024, we still carry the challenges coming from the deterioration of the consumer portfolio from the previous year, but as expected, in the second half, and particularly in this last year, we saw an important recovery boosted by the liquidity events that helped Peruvian consumers, including the fourth release of pension funds and the availability of severance indemnity deposits. The de-risking strategy we implemented in the banking segment has definitely paid off as the cost of risk has returned to low levels. Additionally, the market performance has had a positive impact on our investment portfolio, both in the insurance and the wealth management segments.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

As a result, the recovery of our business is evident. We achieved an ROE of 18% plus in the Fourth Quarter, a fast recovery that demonstrates the resilience and value of our operations. We believe that this trend should continue. At Interbank, we had a positive year as we have been able to increase our market shares in loans and deposits, consolidating our position as the third-largest bank in both. Our growth in loans has been driven by commercial banking, where we have gained over 80 basis points in market share. We believe we have begun a recovery path in the consumer portfolio. We have deployed enhanced internal risk models, thus further improving our underwriting standards, although we are still being cautious. Izipay and Interbank continue to seize business opportunities together, while Plin keeps increasing the engagement of users, fostering more primary banking relationships and supporting growth.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

On a separate note in the banking segment, it is worth to mention that by year-end, we executed a successful issuance of subordinated bonds at the lowest-ever spread for Interbank, which reaffirms the market's confidence in our franchise. At Interseguro, we have seen relevant growth in our core business, mainly in individual life and annuities, where we continue to be the market leader. Our wealth management segment, Inteligo, had a positive year in its core business as assets under management reached an all-time high, growing by 17% in the year. The investment portfolio's performance also improved. Our key strategic priority at IFS continues to be to achieve digital excellence for our customers to generate primary relationships. Our ambition is to be a leading digital platform with focus on key businesses and profitable growth, providing a comprehensive offering of the best digital experience with deep analytical capabilities as our competitive advantage.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Going forward, we continue to be optimistic about IFS's franchise and outlook on the back of the continued recovery of Peru's fundamentals while we continue to execute our long-term strategy. Now, let me pass it on to Michela for further explanation of this quarter and full-year results. Thank you.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Thank you, Luis Felipe. Good morning and welcome, everyone, to Intercorp Financial Services' 2024 Fourth Quarter and its full-year earnings call. To begin, we would like to review the macroeconomic outlook for Peru. On slide two, complementing what Luis Felipe mentioned, the improvement in macroeconomic indicators has been constant throughout the year. Peru's economic recovery has consolidated in the fourth quarter, driven by investment and consumption. As such, GDP for the fourth quarter grew around 3.7%, marking three consecutive quarters with growth above 3%. November alone showed a 3.9% growth, accumulating 3.1% for the year.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Primary sectors drove growth, accumulating 3.5% for the year, driven by the second fishing season and a rebound in the agricultural business, while non-primary sectors accumulated 3%. In terms of monetary policy, the central bank has been able to control inflation and anchor it within its range, with the expectation at 2% for 2025.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Within the region, Peru was the first to reduce reference rates, already cutting 300 basis points from the peak of 7.75% to the current 4.75%. Although the central bank is closer to the neutral interest rate, we believe it still has room to continue reducing rates as long as the Fed continues to cut as expected. Moreover, the currency has been stable throughout the year. Both inflation and the exchange rate are expected to remain stable during 2025. For 2025, the Peruvian economy is projected to grow by around 2.8%, with a stronger first half due to the pre-electoral year, which typically reduces dynamism in the second half. The dynamism in sectors including trade, services, construction, agriculture, mining, and tourism is expected to contribute significantly to growth during this year, in line with the increase in private spending.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Higher prices in copper and gold should generate additional support. However, the fiscal deficit will close at 3.6% of GDP in 2024, still better compared to the region. Finally, it will be important to closely monitor the evolution of economic policy in the U.S., which could negatively impact the business environment. On slide three, consistent with the previous slide, indicators show optimism in the labor market and private investment, while a key driver for domestic demand improvement has been private consumption. Consumer confidence has gradually improved each quarter, aligning with economic optimism. Market recovery. As of November, formal employment and real formal wages have shown year-over-year growth, positively impacting private consumption. This recovery in consumption has also been accelerated by pension fund withdrawals and severance indemnity deposits, enhancing people's purchasing power and consumption levels. Business trust has remained stable and positive throughout the year.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Reserve Bank of Peru's latest report anticipates private investment to grow by 4.1% in 2025, reflecting a more optimistic view of the Peruvian economy. According to the Ministry of Foreign Affairs, there are more than 60 infrastructure projects in the pipeline for upcoming years, 2025-2026, represented in an estimated total amount invested of $16 billion of which $7.6 billion are expected to combine for 2025. For instance, the new Carretera Central, the Línea 2 of the Metro de Lima, and the reposition of Chalcobamba. In terms of mining projects, there are several for the upcoming years, as the total investment is expected to surpass $50 billion by 2028. Some examples include Tía María, Yanacocha, and Los Chancas. In this context, we continue to build on our three key strategic priorities.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

On slide four, first, we aim for profitable growth to become a leading digital platform. IFS has demonstrated solid recovery, showing resilience through the credit cycle, with a net income 70% higher than the same period last year and achieving over 18% ROE in the fourth quarter, in line with our midterm target. Additionally, we continue to grow our customer base at double-digit rates across all segments, consistent with the macroeconomic recovery. Second, we strive to create the best digital experience, aiming to generate primary banking relationships. As a result, more than 80% of our retail banking customers and over 70% of our commercial customers are digital, and our NPS for retail banking was 55 points as of the end of December, with a positive trend for January as our internal estimate is above 60 points.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Third, we continue to focus on our core businesses, maintaining a significant market share in consumer banking loans at 21%, ranking second in the market, retail deposits around 15%, ranking third in the market, and in annuities as the leader with over 30% market share. Finally, in wealth management, asset under management continues to grow at double-digit rates, reaching 17% year-over-year and surpassing previous maximum. On slide five, we wanted to share our key messages for the quarter. First, we have observed a strong recovery in earnings and profitability in the last quarter of the year, driven by banking and investment results, reaching a net income of $490 million at IFS level. This has resulted in an ROE now exceeding 18%, marking a significant improvement from the previous quarter and aligning with our medium-term ROE goal.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Second, our quarterly cost of risk continued to decrease, standing at 2.6%, which is 180 basis points below last year and 50 basis points lower than the previous quarter. Consequently, we see better results for Interbank, with an ROE at 16%, higher than both the previous quarter and the same period last year. Third, the cost of funds continues to improve, decreasing by 100 basis points year-over-year, outperforming the system's average decrease by 40 basis points. This improvement is primarily due to faster repricing and a better funding mix, supported by synergies with Izipay and the proactive management of low-cost funding, which enabled us to increase low-cost deposits by 16% year-over-year. Fourth, we have strengthened our commercial and payments ecosystem, generating primary banking relationships that allowed us to increase our market share in commercial banking by more than 130 basis points in 2024.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Additionally, the share of Izipay's flows to Interbank accounts is currently above 40%. Fifth, we have achieved double-digit growth in individual life and annuities, demonstrating improvement in our insurance core business and maintaining our leadership in annuities, and finally, in wealth management, we experienced a record year in asset under management, which grew significantly throughout the year. This growth drove the fee income up, while also allowed us to gain market share in Interfondos, our mutual fund company. Moving on, we will review four sections of our earnings presentation: sustainable growth, key businesses, digital update, and finally, guidance and takeaways. Let us start with the first section, which focuses on sustainable growth. On slide eight, the net income of $490 million for the quarter is 71% higher than the net income reported last year and 26% higher than the previous quarter.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

This improvement results in an ROE of 18.2%, which is already in line with our midterm ROE goal, as previously mentioned. In banking, net income has almost tripled year-over-year comparisons, primarily due to a lower cost of risk and a slight improvement in margins through a reduction in the cost of funds. This has allowed net income to grow by 2.6 times compared to last year, reaching an ROE of 16%, which is more than double that of the previous year. It is important to mention that there is a seasonal effect on banking results due to the high level of activity in December. In the insurance business, our core operations remain solid as annuities and life insurance continue to grow. The year-over-year decrease is attributed to the extraordinary results from the investment portfolio in the fourth quarter of 2023.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Finally, in the wealth management business, the positive dynamic with clients continues as assets under management hit record levels once again, driving fee income upward. Additionally, the investment portfolio had an extraordinary performance in the last quarter. Consequently, there is a significant recovery year-over-year, rebounding 1.9 times and improving ROE to 28.3%. On slide nine, we aim to highlight the consistent improvement in quarterly earnings at the banking segment, which represents around 70% of IFS results. Firstly, the cost of risk exhibited a positive trend throughout the year, falling below our 3% appetite for the fourth quarter of 2024. This improvement followed the rise in provisions in 2023 within the consumer portfolio, which was due to the deterioration in the payment capabilities of retail clients amid sustained high inflation, low economic growth, and various disruptions caused by weather and political factors in 2023.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Secondly, better net interest income was achieved through a reduction in the cost of funds, which will be elaborated on in subsequent slides. Interbank's ROE reached 16% in the fourth quarter, two-fold the same period of a year ago, driven by a 1.6-time growth in net income. These results, along with the insurance and wealth management mentioned in the previous slides, positioned IFS on a recovery trend, achieving midterm ROE in the fourth quarter. On slide 10, we see a recovery in revenues in the last quarter, mainly due to an important improvement in revenues from Inteligo as fees continue to grow and the investment portfolio had a good quarter. Additionally, an improvement in margins at Interbank on a year-over-year basis is driven by a reduction in the cost of funds.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Finally, we see good performance of core business at Interseguro with a better return on the investment portfolio in the last quarter. Finally, in this section on slide 11, we wanted to highlight that the efficiency remains a top priority for us. There is a 5% increase in total expenses at IFS level versus the previous year, driven by the 5% increase from the banking segment, mainly due to variable costs. The cost-income ratios are still within the expected levels at 37% for IFS and 39% for Interbank for the full year, which is best practice in Latam. Now, let's move on to show you more details on the performance of our three key businesses.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

On slide 13, we wanted to show you the evolution of our loan portfolio as we observe a two-year loan growth of 6.5% in a context where the overall market has grown a little bit below 2%. On one side, the commercial book had an important growth this year. With 17% growth year-over-year, it has gained relevance in the mix, passing from 44% to 48%. During the year, we have leveraged on the Impulso Myperú program, which allowed us to grow in SME and mid-sized companies with government guarantees. Moreover, Sales Finance remains one of our key products, with market share growing from 17.7% just 12 months ago to more than 19%, ranking second in the market.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Therefore, the commercial banking portfolio has outperformed the system as mid-sized companies gained over 80 basis points in market share, now consolidating as third in the market, boosting our commercial banking market share by 130 basis points to 10.9%, which is our all-time high. On the other side, we see two separate trends in the retail loan book. First, we experienced significant growth in mortgages and payroll deductible loans with over 7% year-over-year growth each. In the second half of the year, we had a boost in our mortgage loans, gaining 40 basis points market share over the past year. Second, the fourth quarter was an inflection point for consumer loans. The reactivation in consumption and the increase in cash loans disbursement have driven a recovery in the retail segment, with a slight increase of 0.4% in the portfolio in the last quarter.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Still, with a conservative approach to growth, the enhancement of our internal models, including customer-centricity vision, helps us generate a more comprehensive value proposition for our clients, allowing us to grow in a healthy manner. On slide 14, risk-adjusted NIM had a gradual increase during the year, with a full-year improvement of 40 basis points and 160 basis points from the bottom by the end of last year. This trend is in line with the reduction in cost of risk. Meanwhile, there was an impact on yields due to the shift of the loan book mix. Consumer loans, which include credit cards and personal loans, decreased from 22% to 18% year-over-year. Quickly, we see lower yield on loans of 70 basis points in the annual comparison, reaching 10.5% for the full year 2024.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

However, we have been proactive in managing our investment portfolio to offset this effect, taking advantage of market opportunities to generate additional margins. On slide 15, we wanted to point out that the cost of risk and NPLs are already below risk appetite at 2.6% and 2.5%, respectively. Both indicators have followed a downward trend, as anticipated, given the improvement in the economic indicators and, to some extent, the liquidity events from the second quarter. The improved macro environment is slowly starting to enhance people's purchasing power and increase the disposable income, leading to better payment behavior from customers. Now, let's walk through some additional insights. First, we have increased our exposure to commercial banking, moving from 44% in 2023 to 48% of Interbank's portfolio as of the end of 2024.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

This segment has performed well during the year, as approximately 13% of the commercial portfolio is backed by guarantees from the Impulso Myperú program, which generated growth at a lower cost of risk. For the following year, we expect to continue growing in this segment, still with a conservative approach. Second, during this year, we have tactfully been growing on lower-risk products, shifting the mix of our retail portfolio. Credit cards and personal loans have decreased, now representing 18% of the total loan book, although in the fourth quarter, we have seen a slight improvement. Meanwhile, low-cost products such as payroll deductible loans to the public sector employees and mortgages have remained stable at 12% and 22%, respectively. This shift has allowed the cost of risk from retail to reduce around 340 basis points from its peak a year ago, down to below our internal appetite levels.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

It has also impacted on the NPL coverage ratio for retail, resulting in a lower coverage ratio when compared to a year ago, an effect which is purely due to the mix of the portfolio and not to lower coverage ratios in each specific retail product, as consumer products continue to have over 200% coverage. Finally, we are taking advantage of our analytic capabilities, enhancing our strategy in origination and risk management, aiming to promote growth in a healthy manner. Consequently, the right allocation of loans will result in a cost of risk within our risk appetite. On slide 16, we had a positive year in terms of the cost of funds, as the downward trend was constant throughout the year. This was due to, first, lower market rates, as the short duration of interest-bearing deposits allows for faster repricing, especially in local currency deposits.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Second, due to a better funding mix, as the efficient funding or low-cost funding has gained relevance, improving from 33% in 2023 to 36% in 2024. Deposits have become a more relevant part of our funding structure, increasing from 78% to 81% in the last 12 months. As a result, our cost of funds improved by 100 basis points on a year-over-year basis and 40 basis points in the full-year comparison. The emphasis on low-cost funding and the synergies with Izipay have shown results as we continue to grow deposits faster than our competitors, reaching an annual growth rate of 11.2% compared to 10.8% of the banking system. Additionally, we have been working to enhance our value proposition to clients, aiming to increase primary banking relationships, which has positively impacted our deposits.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Our market share in retail deposits has consistently grown over the past few years to 14.6% as of December 2024, positioning Interbank as the third largest bank in retail deposits and also in total deposits. Finally, our loan-to-deposit ratio of 96% is in line with the industry's average. On slide 17, we wanted to take a closer look at the efficient funding strategy of Interbank, which primarily focuses on capturing savings deposits and current accounts with low interest rates. To achieve this, we have implemented various initiatives aimed at enhancing the value-added services provided to clients. For example, the synergies with Izipay have enabled us to offer a more comprehensive service to our clients, thereby increasing the flow that Interbank receives from Izipay and generating rise in transactional deposits. Additionally, the growth of new clients through the Impulso Myperú program has also positively impacted mid-sized and small companies.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

All this contributes to a 15% increase in commercial low-cost funding year-over-year. Retail low-cost funding has also seen an 11% increase year-over-year, driven by several strategies. Firstly, we captured 20% of the private pension funds withdrawals, successfully retaining 13% of these balances by year-end. Secondly, we are working on providing additional benefits to clients who have anchor products such as payroll accounts. And finally, we are continuously enhancing the customer experience to foster primary banking relationships. As a result, we achieved a 16% year-over-year increase and a 12% compound annual growth rate from 2016 in our low-cost funding, raising its share of funding from 28% in 2019 to 36% in 2024.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Now moving to insurance on slide 18, on a yearly basis, we see an increase in the Contractual Service Margin of 18%, and that was mostly driven by individual life and annuities, partially offset by credit life due to a cleanup in the database. In the fourth quarter, we observed growth in individual life and annuities reserves of 28% and 22%, respectively, driven by the generation of new business, which surpasses the monthly amortization of the CSM. The result from the investments increased in the last quarter of the year to 6.1%, mainly due to better real estate valuation. On the other hand, the year-over-year reduction is mainly explained by the extraordinary gains of the fourth quarter of 2023.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Finally, in wealth management, we continue to see growth in asset under management with a yearly growth of 17% and a quarterly growth of 2%, reaching again a historical maximum of $7.3 million, which have led to the recoveries in fee income. Interfondos had an important year as the digital developments with Erni have allowed us to grow more than 45% in the last year, outperforming our peers, hence gaining market share, which is now at 16.5%. Additionally, market volatility and clients' interest in shifting from time deposits to market positions has also driven the recovery of fee income. Overall, fee income showed 28% year-over-year growth and 17% full-year growth. Now let's move on to the digital app. On slide 21, we have a full-scale digital platform with world-class and scalable digital propositions, continuously developing solutions to meet our clients' needs.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

For instance, our clients can open fully digital accounts and utilize the Piggy Bank features for savings. They can also use Izipay and Plin for payments and have the flexibility within the app to adjust their credit card limits, complementing the physical and e-commerce business offerings with Dividenz. In terms of insurance, our offerings are diverse, including travel insurance, digital SOAT, life insurance, ProCumbo[audio distortion], and credit card insurance, among others. For investments, Erni enables our clients to onboard and subscribe to mutual funds entirely digitally. Finally, our clients have access to the Shopstar Marketplace and various loyalty programs. On slide 22, we continue to highlight the positive trends in our digital indicators compared to the previous year. Interbank's digital experience is defined as everything you need in a single app.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

We have made significant progress in our journey towards becoming more digital, developing necessary capabilities to meet our customers' needs, and providing them with the best experience. As a result, we have seen substantial growth in both retail and commercial digital customers, increasing from 75% to 82% and from 69% to 73%, respectively. In the case of retail, the number of digital customers has increased by 17%. The digital self-service is increasing to 80%, always on communication actions, which focus on educating customers about new self-service functionalities through the app and our virtual assistant. Finally, during the last quarter, we experienced a negative impact on our NPS in the yearly analysis due to a one-time issue with app functionalities. However, we had already seen a recovery during January, as our internal estimate is to be above 60 points in NPS.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

As part of our digital value-added proposition on slide 23, we believe we are creating significant value and primary banking relationships through Plin. Plin serves as an accelerator, evidenced by the fact that 60% of the average monthly transactions of customers that use Interbank as their primary bank are explained by transactions sent and received with Plin. We have been implementing commercial actions focused on increasing usage and transactions through various campaigns, which have resulted in accelerated growth for Plin. The number of transactions increased 2.3 times in the full-year comparison, with active users increasing by more than 22% and the average number of transactions per user rising by 37%. At Interbank, the proportion of primary banking clients increased to approximately 34% of all retail clients in 2024. These clients have 1.6 times more products, 1.4 times more deposits, 97% less churn, and three times higher NPS.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

We have continued working to generate further synergies as we encourage the growth of our payment ecosystem, focusing on increasing transactional volumes, offering merchants value-added services and using Izipay as a distribution network for Interbank products, as well as a source to increase flow. As such, the Interbank share of Izipay flows is above 40%. The results are evident as we follow four key figures: around 30% yearly increase in Izipay cash flow coming from Interbank to Interbank accounts and 39% increase in flow from merchants, 2.7 times yearly increase in transactional volumes, and 63% growth in flow from micro merchants thanks to Izipay. Finally, in this section, on slide 25, insurance and wealth management digital indicators show positive developments as well as digital adoption increasing.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

In insurance, during this year, we have focused on enhancing the digital experience for our clients and expanding our distribution network to new digital channels like WhatsApp. The development of Interbank capabilities has allowed us to increase digital self-service to 69% from 59% of the previous year. Similarly, SOAT digital sales have reached 85%. Moreover, digital life premiums experienced an important growth, although slowly gaining relevance, reaching 15%. In wealth management, Interfondos digital transactions reached 53%, and Erni users now account for 27% of total Interfondos customers. To achieve these results, we have focused and will continue to work on enhancing communication and sales through digital channels and on the development of products with special characteristics tailored for digital clients. And as mentioned before, results of the digital strategy are reflected also in higher asset under management and higher fees.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Now let me move to the final part of the presentation where we will provide some takeaways and the guidance for 2025. On slide 27, let me give you the guidance for this year. The first point is on capital. Capital ratios should remain at some levels with a total capital ratio above 15% and the Core Equity Tier 1 ratio above 11%. Our guidance for 2025 ROE is to be around 16%, expecting a significant improvement compared to the full year 2024 of 12.6% and closer to the 18% midterm target by the end of the year. Although the ROE for the last quarter of 2024 was above 18%, this was due to some positive impacts from the regular seasonality of banking results and the good performance of the Inteligo investment portfolio, which we don't expect to be repeated in each quarter.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

For loan growth, we expect a high single-digit growth surpassing 2024's growth, driven by commercial banking and the recovery of the consumer portfolio. We expect this to be above system average growth as to continue gaining market share in key businesses. In that line, we expect a slight recovery of NIM for Interbank to be above 5.4% as the cost of funds continue to improve due to a better funding mix and the yield on loans recovery in line with the consumer portfolio growth. Cost of risk for banking is expected to remain sound at around 3%, below the 3.6% of full year 2024 and in line with our midterm path. We continue to focus on efficiency at IFS as we expect a cost-income ratio of around 37%, driven by the improvement in the top line income.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Let me finalize the presentation with some key takeaways. First, strong recovery of earnings and profitability for IFS. Second, low cost of risk at the banking segment. Third, better funding mix and cost of funds. Fourth, we have strengthened our commercial and payments ecosystem. Fifth, double-digit growth in individual life and annuities. And sixth, a strong increase in assets under management in wealth management, gaining market share in Interfondos. Additionally, we would like to provide you with an update of the buyback program that we have. As you are aware, we have a buyback program in place that was approved by the general shareholders meeting in 2023 for up to $100 million dollars amount, of which we have already purchased approximately $75 million. The board has currently approved a new buyback program, which is subject to being discussed and approved in the next general shareholders meeting. Thank you very much. Now we welcome any questions you might have.

[Operator]

Thank you. At this time, we will open the floor for your questions. First, we will take the questions from the conference call and then the web chat questions. If you'd like to ask a question, please press the star key followed by the one key on your touch-tone phone now. Questions will be taken in the order in which they are received. If at any time you would like to remove yourself from the questioning queue, please press star two. Again, to ask a question, please press star one now. For the webcast viewers, simply type your question in the box and click submit question. We will pause momentarily to compile a list of questioners, and today's first question comes from Ernesto Gabilondo with Bank of America. Please go ahead.

[Ernesto Gabilondo, Director of Latam Financials at Bank of America]

Thank you. Hi, good morning, Luis Felipe, Michela, Carlos, and good morning to all your team. Congrats on your first four-quarter results and the 2025 guidance. My first question will be in fee income growth so considering you're expecting higher loan growth in 2025, how should we think about fee income growth? You'd also be supported by Izipay, Inteligo's funds, cash management. How much of your fees or total revenues are coming from digital channels? And I don't know if you have a mid-term target or how much digital revenues will represent of total revenues. So that's for my first one.

[Ernesto Gabilondo, Director of Latam Financials at Bank of America]

My second one will be on the wealth management business. As you pointed out, we continue to see a recovery in this business. So just wondering, what will be the variables that we should monitor to see this further recovery in 2025? I don't know, inflation rates, anything that you can provide us some color will be very helpful. The last question is on your effective tax rate. We saw it was kind of low in 2024 when compared to historical levels. So what should be the level we should expect in 2025 and the next years? Thank you.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Okay. Thank you, Ernesto, for your kind words. Yeah, we are also very happy with the recovery and performance in the fourth Q. We expect to continue consolidating this trend in the coming year. I'm going to go on number one. I'm going to go to Michela. After that, we can go to Bruno, please, for the wealth management business. And maybe Michela can touch upon number one and three.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Yes.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Like I said. Okay.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Good morning, Ernesto. First of all, talking about fees, we are expecting fees to grow at, I mean, between high single digits% and maybe low double digits%.This is mainly due to the composition of our fees. As you have seen, when you see IFS as a whole, fees have been growing nicely in some of the business segments, like, for example, Inteligo, and they have also been growing nicely in commercial banking. The portion of fees that was impacted during 2024 was the one related to the consumer loan book, so to credit and debit cards. Now, given that now we are expecting a recovery of that business, we are expecting that portion of fees to be the one that impacts positively and makes us grow faster than what you have seen during 2024. You talked about digital fees. I guess for us, it is difficult to explain it because most of the fees that we have today are coming from digital because of the higher incidence of the digital clients, as you have seen, with the 80% retail clients and 70% commercial clients.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

As for the tax rate is concerned, I mean, tax rate actually varies a little bit depending on the weight of two things: the weight of bank versus insurance versus wealth management. That is one of the factors that impacts the tax rate of IFS. But the second one that has impacted specifically the tax rate of the bank is the mix between, let's say, the portion of the earnings or the income of the bank that comes from tax-exempted instruments. Okay?

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

So basically, especially at the beginning of the year, the tax rate for Interbank was particularly low because of the mix, and that has been going up to more normalized level as of the fourth quarter. So I guess when you look at the tax rate as a whole during 2025, you should see a slightly higher tax rate when you put everything together, Ernesto, for IFS as a whole. So with a higher incidence of the bank as a whole and of the core business earnings.

[Ernesto Gabilondo, Director of Latam Financials at Bank of America]

Yeah. Maybe moving to the wealth management question, Bruno, I don't know if you have a comment there.

[Bruno Ferreccio del Río, CEO of Inteligo at Intercorp Financial Services]

So good morning, Ernesto. With regards to wealth management, we've already seen good growth in fees all 2024. We expect that to continue to be the case during 2025. The first half was a little slower in terms of portfolio returns with a good performance on the second half, so we would expect a normalization on that end. I'm sure you know, but the last probably 18 months were very volatile, and in a couple of quarters were affecting results, but again, the fourth quarter was very solid, and we expect that to normalize during the year. Perhaps the one thing that wasn't that great during 2024 was NIM. We were expecting rates to fall or Fed rates to come down a little bit faster than we saw last year, but as those rates continue to go down a little bit, we expect NIM to recuperate and do better this year as opposed to last. So I would say continued growth in fees, better NIM, and more stable results in the portfolio should be the explanation for this year's results.

[Ernesto Gabilondo, Director of Latam Financials at Bank of America]

Thank you. That's super helpful.

[Operator]

Thank you very much.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Thank you, Ernesto. Thank you.

[Operator]

Our next question today comes from Nicolas Riva with Bank of America. Please go ahead.

[Nicolas Riva, Director at Bank of America]

Thanks, Michela and Luis Felipe for the questions. I have only one question about the tier two bonds of Interbank. So last week, you raised the $350 million with the new 2035 bonds. I wanted to ask about the plan regarding the call option on the 2030 tier twos in July. I would assume, given the new issue last week, that you're going to be calling the 2030s in July. But if you can discuss your thoughts on that, that would be helpful. Thanks.

[Nicolas Riva, Director at Bank of America]

Yeah. Well, thanks, Nicholas. It's very simple. Yeah, we're planning to execute that goal. That's the reason of the use of proceeds of the issues with it. So you're right.

[Nicolas Riva, Director at Bank of America]

Thanks.

[Nicolas Riva, Director at Bank of America]

Thank you. [crosstalk]

[Operator]

Thank you. And our next question today comes from Yuri Fernandes with JPMorgan. Please go ahead.

[Yuri Fernandes, Executive Director at JPMorgan]

Hey, guys. Thank you. Good morning. And congrats also for the 18% ROE. I have a question actually on this, on your guidance for ROEs on the 16%. I understand the cost of risk was very low this quarter, and you also have the Inteligo help on high ROE. But 16% for next year, it's not embedding a lot of recovery, right? I know versus the full year, yes, it's a recovery, but versus the pace we are seeing on the 4th Q. So, I'm trying to understand if you're being a little bit more conservative, if it is the tax rate going up a little bit, it's just the cost of risk in the 4th Q that is not a good sample and should converge to the 3% of your guidance. Just trying to understand because, not saying 16% is not bad, but I know your goal at some point was to return to 18%. And I don't know, I just would like to understand a little bit more towards a higher ROE. Thank you.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Yeah. Okay. No, thanks very much. And that's a very good question. So actually, we're very happy with the result of this quarter, obviously. As you know, there's some seasonality in the results of IFS, especially at the bank, at Interbank. It usually ramps up. The last quarter, especially in December, are normally the highest points of the year in terms of returns. And as you mentioned, Inteligo had very strong investment results. So I think they booked like a 28% ROE. We're targeting more like 20% is our sustainable in terms of what we are looking at. So if you do those types of adjustments, you'll get to lower numbers than the 18% that we specifically booked on the specific quarter.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

However, we need to, well, we all need to understand we are rebuilding the consumer book. If that happens faster in a more efficient way in terms of the cost of risk, depending on the performance of the Peruvian economy, probably we have some upside risk potential in terms of the numbers that we have guided. It's not that we are being extremely conservative. I think we are being cautious because there are some unknowns around next year, but obviously, we'll be trying to get onto each opportunity that comes up. So the combination of the seasonality, the way that we're going to ramp up the recovery and the strong results from investments are the ones that explain a little bit why we are still guiding a little bit below that. What we do see is that probably the last part of the year, we will be at those 18% levels. However, the question mark will be how we build into the first half of next year.

[Yuri Fernandes, Executive Director at JPMorgan]

Got it. So 18% to the target, maybe for the first half of next year. Is that correct? Understanding?

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Yes. So it's going to be lower in the first half, and then we're building up in the second half.

[Yuri Fernandes, Executive Director at JPMorgan]

No, super clear. Can you also provide some guidance on the ROE of the subsidiaries? The 20% on Inteligo, as a more normalized, is a good guidance. Can you say on the insurance and the bank division, how do you see the ROEs on those units also?

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Yeah. We're talking about medium-term targets. Yeah. Maybe I can pass it on to Michela for a specific next year. We don't go that detail, I think, on guidance, okay? But our medium targets for ROE, again, is for IFS as a whole, 18%, and that will be built up by like 20% and 20% for Inteligo and Interseguro and 18% at Interbank. But I think we'll stay away of going year-by-year detail. It's just the overall number that you should focus on.

[Yuri Fernandes, Executive Director at JPMorgan]

No, no, no. Super clear. Yeah. And I understand. And just a second topic here, just small growth. It's pretty good, the high single digits, but I would like to understand how do you see the competition? You should see other players also, I don't know, with these ambitions to grow high single digits or basically IFS getting market share. Trying to understand the competitive outlook in. Thank you.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Yeah. Obviously, a competitive landscape, we feel is very strong, Bruno. I think we've proven year in, year out, we've built a franchise that can gain, is able to gain steal market share from competitors. So our idea in a system that does not grow that aggressively is to continue stealing market share on a reasonable and sustainable way. But that's our aim. Obviously, there are businesses where we have a higher chance of doing that, and others where we already have a large footprint. It will be a little bit more difficult, but our aim is to year in, year out, continue to grow market share over our competitors. And this is particularly about banking. So maybe I can pass it on to Carlos if you want to complement anything on how you particularly are seeing the competitive landscape for banking companies.

[Carlos Tomás Rodríguez-Pastor Persivale, CEO of Interbank at Intercorp Financial Services]

Yeah. Thank you, Felipe. I would say the same thing. I don't know if we would enter and discuss each competitor, but the way we look at this is we're expecting the market to grow probably around, or the system to grow around somewhere between 5%-10%, which is a two-times multiplier of our expected GDP. And we've been growing higher than that for the last several years. Possibly, as Luis Felipe mentioned, we aim to recover a bit of the consumer finance book and maybe a little more growth there.

[Carlos Tomás Rodríguez-Pastor Persivale, CEO of Interbank at Intercorp Financial Services]

We've seen in 2024 we grew more in commercial banking where the system didn't grow. We aim to continue to grow a little bit higher than the system. So yes, we will grow, we will gain market share. That is our aim. It won't be crazy. It will probably be a little above the market, particularly in consumer.

[Yuri Fernandes, Executive Director at JPMorgan]

Okay. Super clear. Thanks. And congrats again for the quarter.

[Carlos Tomás Rodríguez-Pastor Persivale, CEO of Interbank at Intercorp Financial Services]

Thank you.

[Operator]

Thank you. And our next question comes from Alonso Aramburú with BTG. Please go ahead.

[Alonso Aramburú, Associate Partner at BTG Pactual]

Yes. Hi, good morning, and thank you for the call. Two questions on my end. The first one, a little bit of a follow-up on the previous question. Just trying to reconcile a little bit how you get to an 18% ROE, specifically at Interbank. You had a 16% ROE this quarter with a cost of risk of 2.6%. So if you're saying that your cost of risk is going to be 3%, it seems like something else has to improve materially for the ROE to go to 18%. So I'm just wondering whether that is margins, is that efficiency? I mean, how do you get there? And then my second question is if you can give us some color on the mark-to-market gains at Inteligo, specifically which securities were the ones that had those gains. Thank you.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Okay. And also, yeah. So to your first question, it's basically just seeing how our consumer book has shrunk. So by rebuilding that consumer book and bringing in the yields of the consumer book and more activity, you'll have both the positive impact of higher yielding loans plus more fee income because of activity. And a bit of the counterbalance will be that this changing mix will increase cost of risk. But obviously, what we're planning is that the equation has to be positive. That will bring them up. Then we have some space for improved cost of funds a bit more. I think we are still in the recovery phase of going back to cost of funds where we had it some years ago and focus on efficiency as well. I think there's still some room.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

It will be more evidently seen because of the increase in revenues, but still, we plan to continue working on efficiencies and cost control. So that equation should bring back ROEs of the bank at levels that we've seen before of around 18% and then on Inteligo, I think it's tough to go specific in terms of what instruments were the ones that brought the strong results.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

However, I would say the overall market sentiment for investments in that quarter was positive, both for fixed income and what we have in equity. So it's been across the board. Maybe Bruno, you can complement any particulars, but I think that's the overall sense that we have on the portfolio. Bruno?

[Bruno Ferreccio del Río, CEO of Inteligo at Intercorp Financial Services]

Yes. So like you were saying, Felipe, it was pretty much across the board. I think in the fourth quarter, the main contributor was the equity part of our portfolio. And we have some investments in financials and technology stocks that performed well in the fourth quarter, and those had a good contribution to the overall performance of the portfolio.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Okay. Thank you. I hope we answered your questions, Alonso.

[Alonso Aramburú, Associate Partner at BTG Pactual]

Yes. Thank you very much.

[Operator]

Thank you. Thank you. And our next question today comes from Andrés Soto with Santander. Please go ahead.

[Andrés Soto, Executive Director of Latam Equity Research at Santander]

Good morning to all. Thank you for the opportunity to ask questions. My question is a follow-up. I want to make clear if the numbers that you suggested in terms of the ROE for the business units, is that what you're expecting in 2025, or it's the medium-term number? And specifically for 2025, what will be target mostly for Interbank?

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Yeah. Yeah. What I referred to was the medium-term targets, Andrés. So that's the way we build the vision of our sustainable 18% ROE for IFS. So that's medium-term. I think we're not going specifically subsidiary by subsidiary. Maybe we can do a follow-up on that. I think we don't have that info right now. I don't know, Michela, if you have anything to complement.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

I mean, just to say, we have always started at the 18% ROE medium-term, which was a combination of 20% Interseguro, 20% Inteligo and around 18% Interbank. So if you see what has happened in the fourth quarter of this year, the numbers that we have on the slides there, the 18.5% of IFS is a combination of a higher ROE of Interseguro, a high ROE of Inteligo, but Interbank still on 16% ROE, and despite the seasonality that we have discussed. So basically, due to the mix of the portfolio and the fact that we are still in the recovery phase of that business, that is the ROE that is still not on the mid-term range. If you look at the numbers that we have already provided to you, and when we target the 16% ROE of next year, I mean, what I can say is that it's mainly because the bank is not yet in our mid-term ROE.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

That's the way how it works, and that should get to the 18% full year, most likely the year next to that because of the full recovery of the bank. I guess maybe that can help in the explanation.

[Andrés Soto, Executive Director of Latam Equity Research at Santander]

That's clear. Thank you both. When I look at your new guidance for next year, it looks a bit conservative considering the improvement in the funding costs, and you expect already a recovery in consumer lending, so the mix should at least remain the same. What are your thoughts about the NIM? Is there any structural change in the system, in the bank that prevents you to have a higher NIM than the one that you currently have, or is this the driver that is going to take the ROE to the 18% over the medium term?

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

The argument's related to the phase of recovery of the consumer book. Again, we're happy the economy is improving, Andres. We're seeing the salaries of Peruvians improving, but this is a process. It's not going to be automatic. So it's not that the first quarter of next year, we're going to see super growth in our consumer book. Again, we've been through cycles. We know that we're seeing some indicators of recovery. However, we're still being very cautious in our approach to going back with more strength into the market. We need to see more indicators of this consolidating, and then our book will start to grow. Then in the second half, we have to be cautious because of the potential volatility coming up from the pre-electoral year. So it's still early to tell, but usually, we know how this moves in terms of investments being delayed until there's more clarity in the picture.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

So again, we're cautiously optimistic, but we're being cautious even in the way we think we're going to rebuild the book. If things turn out that this year that we get positive surprises, obviously, we'll be ready to deploy more resources into growing our book faster. However, coming from the part of the great cycle that we've gone through, we'd rather be careful rather than aggressive at this point.

[Andrés Soto, Executive Director of Latam Equity Research at Santander]

That's clear, Felipe. Thank you so much, and congratulations on the results.

[Luis Felipe Castellanos López Torres, CEO at Intercorp Financial Services]

Thank you.

[Operator]

Thank you. There appear to be no further questions at this time. So I'd like to turn the floor back to Ms. Casassa for closing remarks.

[Michela Casassa Ramat, CFO at Intercorp Financial Services]

Okay. Thank you and thank you, everybody, for being with us today. We will see everybody again during our First Quarter 2025 Results. Bye-bye.

[Operator]

Thank you. This concludes today's conference call. You may now disconnect your lines and have a wonderful day.

Participants

Executives

• Luis Felipe Castellanos López Torres, CEO
• Carlos Tomás Rodríguez-Pastor Persivale, CEO of Interbank
• Bruno Ferreccio del Río, CEO of Inteligo
• Michela Casassa Ramat, CFO

Analysts

• Alonso Aramburú, Associate Partner at BTG Pactual
• Ernesto Gabilondo, Director of Latam Financials at Bank of America
• Andrés Soto, Executive Director of Latam Equity Research at Santander
• Ivan Peill, Moderator at Inspire Group
• Nicolas Riva, Director at Bank of America
• Yuri Fernandes, Executive Director at JPMorgan