NASDAQ:REAL RealReal Q2 2025 Earnings Report $5.51 -0.24 (-4.17%) Closing price 08/7/2025 04:00 PM EasternExtended Trading$7.20 +1.69 (+30.65%) As of 05:41 AM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. ProfileEarnings HistoryForecast RealReal EPS ResultsActual EPS-$0.13Consensus EPS -$0.15Beat/MissBeat by +$0.02One Year Ago EPSN/ARealReal Revenue ResultsActual RevenueN/AExpected Revenue$159.17 millionBeat/MissN/AYoY Revenue GrowthN/ARealReal Announcement DetailsQuarterQ2 2025Date8/7/2025TimeAfter Market ClosesConference Call DateThursday, August 7, 2025Conference Call Time5:00PM ETConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by RealReal Q2 2025 Earnings Call TranscriptProvided by QuartrAugust 7, 2025 ShareLink copied to clipboard.Key Takeaways Positive Sentiment: Company delivered a 14% year‐over‐year increase in GMV and revenue in Q2 with adjusted EBITDA of $6.8 M (4.1% margin), beating expectations and fueling a raised full‐year outlook. Positive Sentiment: Recorded the highest number of new consignors ever and achieved double‐digit new seller growth for the second consecutive quarter, driving robust supply momentum into Q3. Positive Sentiment: AI‐powered Athena now handles ~20% of item intake (targeting 30–40% by year‐end), expected to eliminate multiple dollars in per‐unit processing costs and boost operational efficiency. Positive Sentiment: Strengthened the balance sheet with $109 M in cash, paid down $27 M of debt this quarter (and $80 M since 2024), extending the next debt maturity to 2028. Positive Sentiment: Raised full‐year guidance to $2.03–2.045 B GMV (+11%), $667–674 M revenue (+12%) and $29–32 M adjusted EBITDA, underscoring confidence in sustained profitable growth. AI Generated. May Contain Errors.Conference Call Audio Live Call not available Earnings Conference CallRealReal Q2 202500:00 / 00:00Speed:1x1.25x1.5x2xThere are 13 speakers on the call. Operator00:00:00Thank you for standing by. My name is Liz, and I'll be your conference operator today. At this time, I'd like to welcome everyone to The RealReal Second Quarter twenty twenty five Financial Results Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer Thank you. Operator00:00:31I would now like to turn the call over to Caitlin Howe, Senior Vice President of Finance. Please go ahead. Speaker 100:00:37Thank you, operator. Joining me today to discuss our results for the period ended 06/30/2025 are Chief Executive Officer and President, Raffi Levesque and Chief Financial Officer, Ajay Gopal. Before we begin, I would like to remind you that during today's call, we will make forward looking statements, which involve known and unknown risks and uncertainties. Our actual results may differ materially from those suggested in such statements. You can find more information about these risks, uncertainties and other factors that could affect our operating results in the company's most recent Form 10 ks and subsequent quarterly reports on Form 10 Q. Speaker 100:01:23Today's presentation will also include certain non GAAP financial measures, both historical and forward looking. We have provided reconciliations for historical non GAAP financial measures to the most comparable GAAP measures in our earnings press release, which is available on our Investor Relations website. I would now like to turn the call over to Razzi Levesque, Chief Executive Officer of The RealReal. Speaker 200:01:48Thank you, Caitlin. Good afternoon, everyone. I'm pleased to review our second quarter twenty twenty five results. Q2 was a breakout quarter for The RealReal. We demonstrated progress while further validating the success of our strategic road map. Speaker 200:02:05Our strong Q2 performance was highlighted by 14% top line growth, coupled with adjusted EBITDA above expectations. These results were driven by our clear strategic vision, innovative mindset and unique position in a growing category. We are fundamentally changing the way people shop. And we are at a pivotal moment, not just as a company, but as a category leader. Before diving into this quarter's highlights, I'll take a moment to explain more about what changing the way people shop means to us. Speaker 200:02:42For the past fourteen years, we've been ahead of the curve, making luxury resale desirable and accessible. Now the circular economy is on the rise. We are not only leading the cultural shift in luxury resale, we are also helping to define it. Our operating and consumer expertise and growing brand affinity drives our market leadership. Our operating and consumer expertise is showcased in our world class authentication, which has been the cornerstone from day one, creating trust with our customers. Speaker 200:03:21Our growth playbook centers on a scalable supply engine and helps us forge enduring relationships with our sellers. And our powerful brand attracts customers across the generational spectrum. With 53% of our customers being millennial and Gen Z, all of these are underpinned by our data driven intelligence. From authentication to pricing to our smart sales and smart process engines, we are leveraging AI to drive efficiency, scalability, and user engagement. Today's modern consumer is embracing the circular economy and approaching luxury resale as an option of first resort, not last. Speaker 200:04:04Our customers view their closet as an investment that retains value. In fact, 47% of our consumers consider the resale value of ready to wear items before making a purchase. The RealReal helps our sellers unlock that value and allows them to reinvest in other pieces, changing the way they shop on multiple fronts, prioritizing uniqueness, circularity and financial savvy. This quarter's results affirm our strong brand affinity and cultural relevance, positioning us for sustained growth, improved profitability and consistent cash flow. Looking at the numbers for Q2, we delivered record GMV at $5.00 $4,000,000 and record revenue of 165,000,000 both up 14% year over year. Speaker 200:05:04Adjusted EBITDA was $6,800,000 a 4.1% margin, which is a substantial beat versus expectation. This performance was underpinned by record new consignors, double digit growth for the second quarter in a row and our highest number of new consignors ever. We're encouraged by this trend, which has continued into Q3 as new consignor growth is a leading indicator for supply. Based on our second quarter results and the momentum we are seeing in the business, we are raising our full year outlook. Through strong execution across our strategic pillars, unlocking supply through our growth playbook, driving operational efficiency and obsessing over service, we are fueling top line momentum and powering our profitability. Speaker 200:05:59The first pillar, our growth playbook, is focused on three key areas: sales, marketing and stores. The new sales team compensation plan has been fully implemented and emphasizes retail value rather than simply unit targets. This means we are delivering even more of the goods and brands buyers want. The key areas of our growth playbook amplify one another to generate supply. Our seasoned sales team has been collaborating with our store team on experiential pop up events, like a recent event in Newport Beach, which unlocked $800,000 of supply. Speaker 200:06:44And another at our Chicago store, which brought in $500,000 in a single day. These events generate excitement, brand energy, and incremental high value supply. We're also making it simpler for those who already know and love us to engage on the platform. Our new re consigned program makes it easy for our existing repeat consigners to add items they've previously bought from us back to their sell list. This provides a seamless convenient way to reengage with our platform, creating a circular loop for luxury assets. Speaker 200:07:24ReconSigned strengthens our supply and is performing well, increasing new opportunities and accelerating the flywheel. On the supply innovation front, we're progressing with our dropship initiative. Building on the success in watches and handbags, we are expanding dropship to find jewelry in Q3. In the back half of this year, we plan to partner with larger luxury good aggregators and international vendors. While still early days, we are confident in dropship and its ability to drive incremental supply. Speaker 200:08:01Within the second pillar of driving operational efficiency, AI and automation are central to our efficiency gains. Our new product intake process, Athena, is now touching approximately 20% of all units, and we are on track to reach 30 to 40% by end of year. Our next phase will focus on enabling listing automation, enhancing search through AI, and further reducing manual processes. Through our AI and automation efforts, we are increasing efficiency and accuracy, reducing processing time, and we are on track to cut multiple dollars from our processing cost per unit over the medium term. Authentication is a differentiator that sets us apart. Speaker 200:08:52We set the industry standard for luxury goods authentication, and we continue to raise the bar. We actively collaborate with law enforcement and government agencies to address the issue of counterfeiting within luxury. Since our inception, we've kept over one quarter of a million fakes off the market. With proprietary technology like VisionShield and now Athena, we are the definitive authority on what is real as we combine our extensive data, AI capabilities, and authentication expertise. Going forward, we believe Athena will continue to elevate our authentication process, in particular driving speed and efficiency while reinforcing the rigorous accuracy that defines our approach. Speaker 200:09:41Touching briefly on our third strategic pillar, obsessing over service. Innovation is key as we elevate both the seller and buyer journeys on our platform. During Q2, we made a number of enhancements to our consignor page, all aimed at improving transparency in the consignment process and reinforcing trust with our sellers. Furthermore, in July, we launched a new price history feed, which is currently in a phased rollout. This provides consignors with simple, timely, and actionable insights to maximize their earnings. Speaker 200:10:20We are also building toward an extension of our platform called My Closet, a digital catalog of luxury items allowing sellers to keep up on market insights and luxury managers to give proactive consignment recommendations. On the buyer side, we are working to elevate the shopping journey. In the coming quarters, we look forward to releasing features like visual and conversational search powered by AI to make it effortless for buyers to discover items they love. Relentless focus on innovation will help us continue to meet and anticipate the evolving needs of our discerning customers. In closing, there's a rising tide in luxury resale that we've helped to pioneer. Speaker 200:11:06Now we're capitalizing on it and accelerating it. Resale is a smart choice for a luxury minded consumer, and price increases in the primary market due to tariffs or other factors make our value proposition even more compelling. Our business is fueled by the vast pool of luxury items currently sitting in domestic closets, a large and growing TAM of over $200,000,000,000 that our growth playbook is designed to effectively tap into. Our disciplined approach to operational execution and unlocking supply, driving efficiency, and obsessing over service creates a powerful flywheel that fuels our growth. We lead with vision, authenticity, and a relentless commitment to excellence. Speaker 200:11:59The market is ready, the customer is ready, and we are more ready than ever to embrace the moment and define the next era of luxury resale. With that, I'll turn the call over to Ajay. Speaker 300:12:12Thank you, Raghi. Good afternoon everyone. I'm pleased to report our financial results for Q2 twenty twenty five, which demonstrate the disciplined execution and the effectiveness of our strategy to drive profitable growth. This past quarter, we delivered our highest ever quarterly GMV, revenue and new consignors. Our results reflect strong performance across the board and validate the strategic investments we are making positioning us for continued momentum in both growth and efficiency. Speaker 300:12:45Now turning to our detailed second quarter results, beginning with the top line. Q2 GMV of $5.00 $4,000,000 increased 14% compared to last year. This growth was driven primarily by healthy supply, which led to strong growth in units and to a lesser extent from mixing into higher value items. Our active buyer base also expanded, increasing 6% on a trailing twelve month basis to exceed 1,000,000 active buyers. Q2 revenue of $165,000,000 increased 14% year over year. Speaker 300:13:25Consignment revenue grew 14%, while direct revenue increased 23% compared to 2024 and represented 12% of total revenue in the quarter. Continuing with our second quarter results. Second quarter gross profit of $123,000,000 increased 14% year over year. Gross margin was 74.3% in the quarter, an increase of 20 basis points compared to the prior year. In second quarter, consignment gross margin was 89.3%, an improvement of 93 basis points year over year. Speaker 300:14:05Direct gross margin was 16.2% in the second quarter, within our previously communicated range of 15% to 25%. Direct gross margin fluctuates quarterly, largely based on the category mix of products sold. For instance, in a quarter when we sell more watches at high price points, direct gross margin may be lower than in a quarter with a higher mix of handbags. Overall, we are pleased with the stability and continued improvements in total gross margin. Second quarter operating expenses of $133,000,000 improved six ninety basis points year over year as a percent of revenue. Speaker 300:14:47Excluding stock based compensation, operating expenses leveraged by six sixty basis points, driven by productivity from our sales team, leverage on our fixed costs and gains from AI and automation in our authentication center operations. Second quarter adjusted EBITDA of 6,800,000 or 4.1% of total revenue increased $8,600,000 versus the prior year. Adjusted EBITDA margins increased five thirty basis points year over year. Year to date, adjusted EBITDA margin of 3.4% increased four seventy five basis points versus prior year, primarily due to operating expense leverage. We are pleased with the progress we're making in our productivity efforts and expect operating expenses to continue to be a source of leverage moving forward. Speaker 300:15:44We are encouraged by our continued progress towards achieving sustained positive free cash flow and strengthening our balance sheet. We ended the quarter with $109,000,000 in cash, cash equivalents and restricted cash. Our operating cash flow in the second quarter was negative $4,000,000 a $3,000,000 improvement year over year and a $25,000,000 improvement quarter over quarter. In Q2, actions related to strengthening the balance sheet were the primary drivers of the change in cash balance. During the quarter, we reduced our total debt by $27,000,000 as we paid off the remaining balance of our 2025 convertible notes. Speaker 300:16:27Since the beginning of 2024, we have reduced our total debt by $80,000,000 We have also rebalanced our debt maturity cycle and strengthened the balance sheet. Our next maturity isn't until 2028. Capital expenditures on property, plant and equipment for the quarter were $8,000,000 due to the timing of planned investments to upgrade and densify our authentication centers. We continue to anticipate full year CapEx PP and E to remain within 2% to 3% of total revenue. Looking ahead, we expect to generate strong positive free cash flows in Q3 and Q4. Speaker 300:17:09Similar to last year, we expect free cash flows to outpace adjusted EBITDA in the second half, demonstrating our business model's favorable cash dynamics as we grow. Turning to our P and L outlook for the remainder of the year. We are increasing our full year guidance demonstrating our confidence in the trajectory and strategy of the business. We now expect full year GMV in the range of 2,030,000,000.00 to $2,045,000,000 for the year, up 11% year over year at the midpoint of our guidance range. We expect revenue in the range of $667,000,000 to $674,000,000 up 12% year over year at the midpoint of our guidance. Speaker 300:17:58And we now expect adjusted EBITDA in the range of 29,000,000 to $32,000,000 with margin expansion driven by top line growth and operating expense leverage. Moving to our outlook for the third quarter. GMV is expected in the range of $495,000,000 to $5.00 2,000,000 which represents 15% growth compared to the prior year at the midpoint of our guidance range. Third quarter revenue is expected in the range of 167,000,000 to 170,000,000 This reflects 14% growth compared to last year at the midpoint of our guidance range. We continue to expect direct revenue to remain in the range of 10 to 15 of total revenue. Speaker 300:18:47Third quarter adjusted EBITDA is expected to be between 6,100,000.0 and $7,100,000 approximately 3.9% of total revenue and over two thirty basis points of margin expansion year over year at the midpoint of our range. In closing, our second quarter financial results show the effectiveness of our disciplined approach to unlocking supply, driving efficiency and obsessing over service. Record GMV and revenue coupled with our improved profitability is stemming from the powerful flywheel effect we've created. Through our growth playbook, we are confident in our ability to continue driving profitable supply. Additionally, our investments in AI and automation is already yielding efficiency gains and improved unit economics with more to come. Speaker 300:19:41The momentum in our business and our outlook for 2025 signals confidence in our ability to capitalize on the increased consumer interest in luxury resale. We are poised for sustained growth, improved profitability and consistent cash flow while defining the next era of luxury resale. With that I will turn the call back over to the operator to begin Q and A. Operator? Operator00:20:10At this time I would like to remind everyone, in order to ask a question, please press star, then the number one on your telephone keypad. We'll pause for just a moment to compile the Q and A roster. Your first question comes from the line of Ike Boruchow with Wells Fargo. Please go ahead. Speaker 400:20:34Hey, everyone. Congrats on the quarter. Two from me, I'll start with the top line. I guess, maybe Razzi, just really great revenue beat in the quarter and the guidance is pretty impressive. Any chance you could comment on kind of the cadence you've seen over the past couple of months or just something quarter to date? Speaker 400:20:54Just kind of it's just a pretty big inflection in the business and would love to get more details on maybe what's underpinning that? Speaker 500:21:02Yes. Ike. Thanks for the question. As far as quarter to date is concerned, we are seeing a momentum in the business. You saw a breakout quarter in Q2. Speaker 500:21:11We see that momentum keep pace in Q3 with a slight, if anything, acceleration that is factored into our guidance. But what gives us confidence there, as you know, is the supply second quarter of double digit new seller growth as well. And our growth play that book, those reinvestments, they're really working. Speaker 400:21:35Got it. And then for Ajay, on the margins, I guess, you're the grosses are kinda starting to flatten out in the mid seventies, which makes sense. And the take rate, I think was down year over year because of the buyer shift and the higher AOV product. Is that just something we should keep in mind going forward? Should the take rate start to go down a little bit as you're getting more AOV customers? Speaker 400:22:01Should the gross margin that are reported maybe even start to be down year over year even though you're generating big growth and better EBITDA? Just kind of curious how we should think about the model in the near term going forward? Speaker 600:22:14Yes. Thanks for the question, Mike. I think on take rate, you nailed it. It's really just to the ties back to the average order value, right? AOVs in Q2 were up 8%. Speaker 600:22:26And as you said, when we mix into high value items, it has an effect on our take rate as a percentage going down, but clearly high value items bring in higher gross profit dollars for us. So we'll take them all day long. The second part of your question on gross margin, the anchor point for our gross margin is really our consignment gross margins. They were at 89.3% and showing really healthy growth up 90 basis points versus year on year. I think you should expect us to be within the 74% to 75% range. Speaker 600:22:58Some of it is the mix of consignment versus other direct revenues and shipping revenues. But really, I think at the end of the day, take rate connects back to consignment gross margin, both of which are really strong. Speaker 400:23:10Got it. Thanks. Congrats. Operator00:23:16Your next question comes from the line of Bobby Brooks with Northland Capital Markets. Please go ahead. Speaker 700:23:23Hey, good afternoon, guys. Thank you for taking my question and congrats on the strong quarter. In the opening remarks, Roddy, I believe you were talking about expanding to, I believe, term was luxury vendors in international consignors. Just wanted to double click on that to understand what those would look like in actuality and maybe help frame the opportunity there for driving more supply. Speaker 500:23:48Hi, Bobby. Thanks for the question. I was referring to in the prepared remarks our drop ship channel. This year is really about testing and learning in this area. Still really early days. Speaker 500:24:01We are happy with some of the momentum we're seeing this year, you know, testing, learning, like I said, but also building the capabilities at the end of the day. So, you know, we started with certain categories. We've expanded to fine jewelry, watches, and handbags as well. But I do believe this could be a growth driver over the next few years and especially if we're looking at onboarding, you know, international partners as well. Speaker 700:24:30Got it. That's helpful. And then I just wanted to know, like or wanted to hear more about how you're thinking about the scalability of the of the Salesforce. Obviously, a few years back, you guys made the intentional shift in the hiring process and that's really resulted in improved supply trends and combine that with new sales force incentives that's further bolstered it. But kind of what I'm getting at is with GMV up 14%, could you give us a sense for how much did the luxury manager headcount increase? Speaker 500:25:04Yeah. As far as efficiencies go, when we look at the sales functions and we look at every variable function this way, whether it's operations, retail locations, or sales organizations. We always, really goal them on hitting a certain amount of efficiency. So let's say, single digit efficiencies in each of these areas. So we saw the same here on the sales side. Speaker 500:25:28And a few things drew kind of really drove that efficiency. So one of them is appointments per day. Talk a lot about that. Right? How do we increase their appointments per day? Speaker 500:25:38The compensation structure driving the quality of their appointments versus the quantity of their appointments. Things like the re consigned program, the referral program. All of these things drove supply, but also helped us find and see efficiencies in the sales force. Speaker 700:25:58Got it. That's that's helpful. I'll return back to the queue. Thank you. Operator00:26:04Your next question comes from the line of Ashley Owens with KeyBanc Capital Markets. Please go ahead. Speaker 800:26:12Hi. Thanks for taking our questions. So, Braty, I think you mentioned in the prepared remarks that the quarter had highest new cosigners ever. So I just wanted to dig into that a bit. I know there's been a ton of focus on the sales team, providing Speaker 600:26:27them Speaker 800:26:28with new tools to unlock supply. But just curious if you've made any tweaks to the approach, anything you're doing differently than in years past to attract new customers, if you saw a strong response to some of the other cosigner tools that you also outlined? And then additionally, just higher number of buyers become sellers, anything to kind of highlight there? Thank you. Speaker 500:26:50Yes. Thanks, Ashley, the question. We are seeing momentum in new consignors, 100% as well as supply. A couple of things drove that. Number one was the marketing reinvestment that we made. Speaker 500:27:04It's a real full funnel approach, and so really happy with what we're seeing, the efficiencies there in marketing, and then we're able to take that money and reinvest it, into new sellers and grow. The second thing I would say is our growth playbook. Right? You've heard me talk about that a lot, that sales, marketing, and retail really coming together, meeting the customer consignor where they are. You know? Speaker 500:27:27And I could give you a couple of examples of that on the sales side. Like I said, it's the compensation structure, the referral program to bring on new sellers. We made that more rich, but still very much ROI positive. We also introduced something our customers were asking for, a reconsign feature. So it had our buyers become consignors, and that flywheel is really important for what we do. Speaker 500:27:51On the retail side, a few different things. You know, quarter of our new consignors come from retail, and we're offering now pop up events. I talked about that in my prepared remarks, on demand appointments. We have three new stores in market this year. And I'll give you an example, you know, of one, Houston. Speaker 500:28:11Really happy with the performance over there. We're seeing 92% increase in new sellers in Houston. Almost 50% more supply in that market. So just to give you, you know, those are those that's just one of the stores. Right? Speaker 500:28:25We've got a couple of others. So gives us confidence, you know, going into q three as well. Speaker 800:28:32Got it. Thank you. Just a follow-up. So you touched on Athena a little bit, but would be curious how much of the assortment this has now been rolled out to and any updates to metrics and rollout process you're willing to share? I think last quarter it was called out that about 10% of the items are processed through Athena and that you were cutting processing times by 20%. Speaker 500:28:54Yes, I'll start, Ajay, feel free to step in here. So as far as operational leverage and efficiencies, AI is the cornerstone of that. But Athena is also a big one like you said. Right now it's at 20% coverage. By the end of the year, we'll be close to 40% there and we're on track for that. Speaker 500:29:14But really at the end of the day, the objective is to cut multiple dollars in cost per unit in the medium term. Speaker 200:29:24Super helpful. Thank you. Operator00:29:26Thanks. Your next question comes from the line of Marvin Fong with BTIG. Please go ahead. Speaker 900:29:36Great. Good evening. Thanks for taking the questions. Congrats on the quarter. Yeah, would just like to kind of touch on this. Speaker 900:29:43I don't know if this is like related to tariffs or anything, but the strength, the AOV was very strong. Usually it's seasonally weaker, and I think you called out good performance in higher ticket items. So do you think that that was at all tied to tariffs and people trying to maybe get ahead of that? And the other side of that question is, if you do get some better pricing that would make transactions more profitable for you and increase the LTV of customers. Would you consider reinvesting some of that into more marketing? Speaker 900:30:22You guys have obviously driven some really nice marketing leverage, but just wanted to get your thoughts on those two aspects of pricing. Speaker 500:30:30Yes, Thanks, Marvin. Thanks for the question. As far as performance right now in Q2 performance, I will say all of the initiatives that we reinvested in that I just talked about around marketing, retail, sales, All of those tactics and projects directly contribute to the growth. So that's number one. And that's what we believe that it's driven out of. Speaker 500:30:56But, you know, you brought up tariffs. I do believe we are a tariff beneficiary for many different reasons. Right? Our source is the domestic closet. There's $200,000,000,000 trapped in there. Speaker 500:31:07And as pricing increases in the primary market, our pricing algorithms follow and we benefit and see pricing increase as well. You also brought up average order value, and yes, that's up 8%, about 8% up year over year. And I would say that's half price and that's half volume. I think that's really important to know. Right? Speaker 500:31:26As we reinvest in marketing, we're also seeing the volume come through. You also see it in in our overall growth rate. Right? 14% up year over year. Two thirds of that is volume and a third of that is price. Speaker 500:31:40And and I think your last question was around, you know, would we invest more in marketing? A 100%. Right? Gaining more efficiency, which we continue to test there, learn there. We continue to find efficiency and our plan is to continue and then invest there. Speaker 500:31:55Social being, you know, paid social, we're seeing a lot of kind of momentum there as well. And we'll continue to test new channels with this more full funnel approach like I mentioned before. Speaker 900:32:06Got it. And if I may, just to build on on Ashley's question there. So getting Athena up to 30 or 40% by year end, would that be that you're expanding Athena into other categories? Or are you just going to be covering more? I think you've been started with ready to wear. Speaker 900:32:25But how exactly is that expansion going to manifest itself? Speaker 500:32:30Yes, that's exactly right, Marvin. It's going to move and cover more categories. That's right. Speaker 200:32:37Okay. Speaker 600:32:37Yeah. And Marvin, just to build on that, we often talk about Athena as an example of our focus on AI. Behind Athena is an artificial intelligence model. And really what we're doing is training it, testing it, making sure that we want to be comfortable with the open it to more categories. So we started with ready to wear. Speaker 600:32:57And as the model gets more and more accurate with other categories we will continue to expand it. Speaker 100:33:02Yes Marvin and this is Caitlin. Speaker 600:33:03Just one other thing to add. Speaker 100:33:04When we talk about the 20% that's a total items not yet of total value. So we really see this as not only just a one or two quarter to drive operational efficiency, but we see this as a multi year process to getting to being much more efficient on the authentication, on the processing of goods. Speaker 900:33:23Perfect. I appreciate all that. Thank you. Speaker 1000:33:26Thanks, Marvin. Your Operator00:33:30next question comes from Mark Alstager with Baird. Please go ahead. Speaker 1100:33:36Great. Thank you for taking my question. Congrats on the results. Just to start, Ratsi, you characterized this as breakout performance, you're now guiding to low double digit revenue growth. Just curious with the progress that you're making across many of these strategic initiatives, any update on how you're thinking about the medium term top line algo for the platform? Speaker 1100:33:57I guess what are the factors that would support sustained growth in this low double digit, low teens range versus the kind of high single low double that we were talking about entering the year? Speaker 500:34:09Yes. Thanks, Mark. I was waiting for that question. You know, I will say that eight to 12%, you've heard me say over and over, high single digit, low double digit growth rate. That's optimal to plan for, I will say. Speaker 500:34:23It's optimal to run our business on. Could we do better most quarters? Sure. Maybe. But our focus is really, on profitable growth right now. Speaker 500:34:32So I'd say for planning purposes, that's what I would plug in. Speaker 1100:34:38Fair enough. And then just one on margin, Ajay. Drove really nice margin leverage here in the second quarter. I guess first, maybe help us understand where you outperformed the plan. And then as we look at the guidance for Q3 and implied for the back half, I guess it would suggest kind of less year over year margin expansion. Speaker 1100:34:59So just curious, I mean, what would be different or what are you planning different in terms of flow through dynamics in Q3 in the back half versus what we saw in the first half? Thank you. Speaker 600:35:08Yes, Lon, thank you so much for that question. We feel really good about how we are expanding EBITDA margins at the business. We last year, as a reminder, last year was our first full year of adjusted EBITDA profitability. We ended the year with 1.6%. And if I look at the first half, we've slightly more than doubled that. Speaker 600:35:28We're going to be reporting 3.4% EBITDA margin. And our guidance for the full year 2025 implies 4% to 5% margin for the full year. So, very pleased with the progress that we are seeing there. We expect that trajectory to continue and it's really driven by three things. It's starting with the gross margin, where we have very healthy gross margins, 74% to 75%, and we see that translating nicely into as we grow. Speaker 600:35:56You heard Rathi talk about our focus on op excellence and AI. Those initiatives are delivering good results. You can see that in our op ex leverage in Q1 and Q2 and we expect that to continue. And finally, just our fixed cost base. We are getting good leverage on our fixed cost base, our investments in product and technology. Speaker 600:36:15That too will continue. And I see no structural reason why we can't be a 15% to 20% EBITDA business over the medium term. Speaker 1100:36:25Thank you. Operator00:36:29Your next question comes from the line of Anna Glazkin with B. Riley Securities. Please go ahead. Speaker 1000:36:37Hi, good afternoon. Thanks for taking my questions. I'd like to circle back on the new consignor growth. I understand it just happened in the second quarter, so it's a little early to have seen repeat consigning. But just wondering if there's anything in the data about this recent cohort to suggest that this is a consumer response to tariffs or a response to increased prices in the primary market, or anything to suggest that this is more of a one time surge in nature rather than a permanent shift in consignor growth? Speaker 1000:37:06Thanks. Speaker 500:37:08Yes, hi Anna. Thanks for the question. Again, we are able to kind of directly see where these new sellers are coming from, what projects and initiatives are driving these new consignors. So I mentioned our re consign program, our referral program, our reinvestment in marketing. So we do believe that this is not a one time benefit. Speaker 500:37:33This is now the second quarter, right, that we're seeing double digit growth there. And then as far as the change in the cohorts, any changes, I'm not seeing any changes there. Know, they are pretty consistent, mostly Gen Z millennial. It's almost 55%, high frequency, medium to high income, and they will say they buy and sell often. If anything, I think we're getting better at targeting this group and these cohorts and these flywheelers. Speaker 1000:38:06Got it. Thanks. And then turning to the potential benefit from Athena now taking over 30% to 40% of intake, Anything to share on what the potential savings per unit could be? I know you referenced a couple dollars per unit, but anything you can share there incrementally as to what the opportunity could be as that's more fully rolled out. Speaker 600:38:32Yeah, hi. Thanks for the question. I can take this one. Athena today is touching about 20% of the items, and we expect it to touch 30% to 40% of the items by year end. When you look at the impact it's having, would highlight it as one of the key drivers behind the operating leverage we're seeing on the ops and tech line. Speaker 600:38:56In Q2, we saw three ten basis points of leverage on that particular line. And we think that Athena is behind that and it will continue to drive leverage as we go ahead. Internally, we obviously look at the cost per item. Look at our ops, whenever you look at our operations center, we look at what does it cost for us to process and authenticate each item. And Rathi's reference to how we see Athena playing out is really talking about how we believe that we can take out multiple dollars of cost on a per item basis as we scale Athena across our business. Speaker 1000:39:31Great. Thanks. Operator00:39:35Your next question comes from the line of Jay Sole with UBS. Please go ahead. Speaker 1200:39:41Great. Thank you for taking the question. Can you just talk about the luxury space overall? Some of the public European luxury companies have talked about maybe a slowdown in luxury spending at a full price level. Can you talk about the interplay between that trend and how that benefits or just affects the resale market? Speaker 1200:40:00Thank you. Speaker 500:40:02Yes. Thanks Jay for the question. As far as the luxury space and the slowdown or any kind of impact that we're seeing on resale, You know, that's the interesting that's the thing about our business. It's the diversity of product, the multiple kind of categories, multiple brands. So if some things are out of favor, other things are in favor, right, in our pricing algorithms. Speaker 500:40:27So for example, jewelry is really hot right now. We're selling that really well. We've updated prices or increased prices on both branded and unbranded, while maybe another brand is out of favor and you have to price accordingly. So we're seeing both things there. We don't see that having a huge impact on our business. Speaker 500:40:49I will say when the luxury space increases, let's say, you know, tariffs do impact their business and they have to increase their prices in the primary market, we usually also increase our prices. So we can benefit from that. Speaker 600:41:03And maybe just to add to that, you hear us talk about the 200,000,000,000 TAM that drives our business. Supply As driven business, we get excited about the fact that we see about $200,000,000,000 of items that are already in people's closets. Our growth playbook excels at unlocking that supply and bringing it onto our platform, which is a source of growth for us. As the primary market goes through its ups and downs, effect on us is hard sort of tease out because we have enough time to go off there. Speaker 1200:41:36Got it. Interesting. Maybe just one more if I could. Just on the Direct revenue segment gross margin, a little bit different from last quarter. Can you just talk about what the differences were? Speaker 1200:41:45Is that seasonal? And where do you expect the margins in that segment to trend for the second half of the year? Speaker 600:41:53Direct, was that your question? Yes. Thank you. Thanks for that question. Yes, direct, we've rebuilt our direct business to be a much more attractive and more profitable part of our portfolio today. Speaker 600:42:07You've heard us talk about how we expect margins, gross margins in that revenue stream to be between 15% to 25%, which I acknowledge is a pretty wide range. Really it comes back to, it comes down to the mix of what we sell of the items being sold revenue stream. For example, when we sell higher priced items like watches or high end jewelry, our percentage margin on those products is going to be lower, but the dollars are very attractive. Speaker 1200:42:36Understood. Got it. Thank you so much. Operator00:42:42Your last question comes from the line of Bobby Brooks with Northland Capital Markets. Please go ahead. Speaker 700:42:49Hey, guys. Thanks for taking the follow-up question. And just go circling back on Athena, I was just curious where in your inbound process do you see the most opportunity to cut dollars out? And then feel like it would be helpful for investors to maybe draw a bridge of how applying ATHENA to those areas could drive those costs lower. Thank you. Speaker 600:43:14Thanks, Bobby. Athena, as a project, as we've spoken about, it is really touching what happens to an item from the moment it arrives in our fulfillment centers till it's made available. So, think about it as a project that is driving efficiencies into how we set up an item, how we create that listing and just make sure that it's an authenticated item. That's sort of the core of what Athena is looking at right now. I would, I'd say Athena is an example of what we're doing in artificial intelligence. Speaker 600:43:47You've heard about us talk about how AI is really focused on our core strategic moats. So it's pretty pervasive. Right? When you look at how we acquire supply initiatives like smart sales and smart prospects are driving efficiencies, leveraging our data to make our sales team more efficient. AI is also driving our pricing, which is at the core of how we help our sellers find the best value for what they're selling. Speaker 600:44:17It's in multiple places. And I think what you're seeing in our OpEx leverage is really a result of how we brought that to bear on the areas where we can make massive differences in our business. Speaker 700:44:30Appreciate the color. Operator00:44:33And at this time, I will now turn the call back over to Roddy Leveque, CEO for closing remarks. Speaker 500:44:41Thank you. First of all, just wanted to thank you all for your questions and we appreciate you joining us today. I want to extend a sincere thank you to every member of the RealReal team. These impressive results we've shared today are direct reflection of your hard work and disciplined execution across our strategic pillars. I couldn't be more proud of your dedication to our mission and what we've accomplished together. Speaker 500:45:06The momentum we have is real and it's fueled by your commitment to operational excellence and to defining the next era of luxury resale. Thank you all and we'll speak to you again soon. Operator00:45:21Ladies and gentlemen, that concludes today's call. Thank you all for joining. You may now disconnect.Read morePowered by Earnings DocumentsSlide DeckPress Release(8-K)Quarterly report(10-Q) RealReal Earnings HeadlinesRealReal raises FY25 revenue view to $667M-$674M from $645M-$660M3 hours ago | msn.comThe RealReal Announces Second Quarter 2025 Results3 hours ago | finance.yahoo.comProtect Your Bank Account with THESE 4 Simple StepsStarting as soon as a few months from now, the United States government will make a sweeping change to bank accounts nationwide. It will give them unprecedented powers to control your bank account. | Weiss Ratings (Ad)RealReal (REAL) Q2 Revenue Jumps 14%August 7 at 6:06 PM | fool.comA Look Ahead: RealReal's Earnings ForecastAugust 6 at 6:43 PM | benzinga.com3 Internet Stocks We Approach with CautionAugust 4, 2025 | msn.comSee More RealReal Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like RealReal? Sign up for Earnings360's daily newsletter to receive timely earnings updates on RealReal and other key companies, straight to your email. Email Address About RealRealRealReal (NASDAQ:REAL) operates an online marketplace for resale luxury goods in the United State. The company offers various product categories, including women's fashion, men's fashion, jewelry, and watches. It primarily sells products through online marketplace and retail stores. 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There are 13 speakers on the call. Operator00:00:00Thank you for standing by. My name is Liz, and I'll be your conference operator today. At this time, I'd like to welcome everyone to The RealReal Second Quarter twenty twenty five Financial Results Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer Thank you. Operator00:00:31I would now like to turn the call over to Caitlin Howe, Senior Vice President of Finance. Please go ahead. Speaker 100:00:37Thank you, operator. Joining me today to discuss our results for the period ended 06/30/2025 are Chief Executive Officer and President, Raffi Levesque and Chief Financial Officer, Ajay Gopal. Before we begin, I would like to remind you that during today's call, we will make forward looking statements, which involve known and unknown risks and uncertainties. Our actual results may differ materially from those suggested in such statements. You can find more information about these risks, uncertainties and other factors that could affect our operating results in the company's most recent Form 10 ks and subsequent quarterly reports on Form 10 Q. Speaker 100:01:23Today's presentation will also include certain non GAAP financial measures, both historical and forward looking. We have provided reconciliations for historical non GAAP financial measures to the most comparable GAAP measures in our earnings press release, which is available on our Investor Relations website. I would now like to turn the call over to Razzi Levesque, Chief Executive Officer of The RealReal. Speaker 200:01:48Thank you, Caitlin. Good afternoon, everyone. I'm pleased to review our second quarter twenty twenty five results. Q2 was a breakout quarter for The RealReal. We demonstrated progress while further validating the success of our strategic road map. Speaker 200:02:05Our strong Q2 performance was highlighted by 14% top line growth, coupled with adjusted EBITDA above expectations. These results were driven by our clear strategic vision, innovative mindset and unique position in a growing category. We are fundamentally changing the way people shop. And we are at a pivotal moment, not just as a company, but as a category leader. Before diving into this quarter's highlights, I'll take a moment to explain more about what changing the way people shop means to us. Speaker 200:02:42For the past fourteen years, we've been ahead of the curve, making luxury resale desirable and accessible. Now the circular economy is on the rise. We are not only leading the cultural shift in luxury resale, we are also helping to define it. Our operating and consumer expertise and growing brand affinity drives our market leadership. Our operating and consumer expertise is showcased in our world class authentication, which has been the cornerstone from day one, creating trust with our customers. Speaker 200:03:21Our growth playbook centers on a scalable supply engine and helps us forge enduring relationships with our sellers. And our powerful brand attracts customers across the generational spectrum. With 53% of our customers being millennial and Gen Z, all of these are underpinned by our data driven intelligence. From authentication to pricing to our smart sales and smart process engines, we are leveraging AI to drive efficiency, scalability, and user engagement. Today's modern consumer is embracing the circular economy and approaching luxury resale as an option of first resort, not last. Speaker 200:04:04Our customers view their closet as an investment that retains value. In fact, 47% of our consumers consider the resale value of ready to wear items before making a purchase. The RealReal helps our sellers unlock that value and allows them to reinvest in other pieces, changing the way they shop on multiple fronts, prioritizing uniqueness, circularity and financial savvy. This quarter's results affirm our strong brand affinity and cultural relevance, positioning us for sustained growth, improved profitability and consistent cash flow. Looking at the numbers for Q2, we delivered record GMV at $5.00 $4,000,000 and record revenue of 165,000,000 both up 14% year over year. Speaker 200:05:04Adjusted EBITDA was $6,800,000 a 4.1% margin, which is a substantial beat versus expectation. This performance was underpinned by record new consignors, double digit growth for the second quarter in a row and our highest number of new consignors ever. We're encouraged by this trend, which has continued into Q3 as new consignor growth is a leading indicator for supply. Based on our second quarter results and the momentum we are seeing in the business, we are raising our full year outlook. Through strong execution across our strategic pillars, unlocking supply through our growth playbook, driving operational efficiency and obsessing over service, we are fueling top line momentum and powering our profitability. Speaker 200:05:59The first pillar, our growth playbook, is focused on three key areas: sales, marketing and stores. The new sales team compensation plan has been fully implemented and emphasizes retail value rather than simply unit targets. This means we are delivering even more of the goods and brands buyers want. The key areas of our growth playbook amplify one another to generate supply. Our seasoned sales team has been collaborating with our store team on experiential pop up events, like a recent event in Newport Beach, which unlocked $800,000 of supply. Speaker 200:06:44And another at our Chicago store, which brought in $500,000 in a single day. These events generate excitement, brand energy, and incremental high value supply. We're also making it simpler for those who already know and love us to engage on the platform. Our new re consigned program makes it easy for our existing repeat consigners to add items they've previously bought from us back to their sell list. This provides a seamless convenient way to reengage with our platform, creating a circular loop for luxury assets. Speaker 200:07:24ReconSigned strengthens our supply and is performing well, increasing new opportunities and accelerating the flywheel. On the supply innovation front, we're progressing with our dropship initiative. Building on the success in watches and handbags, we are expanding dropship to find jewelry in Q3. In the back half of this year, we plan to partner with larger luxury good aggregators and international vendors. While still early days, we are confident in dropship and its ability to drive incremental supply. Speaker 200:08:01Within the second pillar of driving operational efficiency, AI and automation are central to our efficiency gains. Our new product intake process, Athena, is now touching approximately 20% of all units, and we are on track to reach 30 to 40% by end of year. Our next phase will focus on enabling listing automation, enhancing search through AI, and further reducing manual processes. Through our AI and automation efforts, we are increasing efficiency and accuracy, reducing processing time, and we are on track to cut multiple dollars from our processing cost per unit over the medium term. Authentication is a differentiator that sets us apart. Speaker 200:08:52We set the industry standard for luxury goods authentication, and we continue to raise the bar. We actively collaborate with law enforcement and government agencies to address the issue of counterfeiting within luxury. Since our inception, we've kept over one quarter of a million fakes off the market. With proprietary technology like VisionShield and now Athena, we are the definitive authority on what is real as we combine our extensive data, AI capabilities, and authentication expertise. Going forward, we believe Athena will continue to elevate our authentication process, in particular driving speed and efficiency while reinforcing the rigorous accuracy that defines our approach. Speaker 200:09:41Touching briefly on our third strategic pillar, obsessing over service. Innovation is key as we elevate both the seller and buyer journeys on our platform. During Q2, we made a number of enhancements to our consignor page, all aimed at improving transparency in the consignment process and reinforcing trust with our sellers. Furthermore, in July, we launched a new price history feed, which is currently in a phased rollout. This provides consignors with simple, timely, and actionable insights to maximize their earnings. Speaker 200:10:20We are also building toward an extension of our platform called My Closet, a digital catalog of luxury items allowing sellers to keep up on market insights and luxury managers to give proactive consignment recommendations. On the buyer side, we are working to elevate the shopping journey. In the coming quarters, we look forward to releasing features like visual and conversational search powered by AI to make it effortless for buyers to discover items they love. Relentless focus on innovation will help us continue to meet and anticipate the evolving needs of our discerning customers. In closing, there's a rising tide in luxury resale that we've helped to pioneer. Speaker 200:11:06Now we're capitalizing on it and accelerating it. Resale is a smart choice for a luxury minded consumer, and price increases in the primary market due to tariffs or other factors make our value proposition even more compelling. Our business is fueled by the vast pool of luxury items currently sitting in domestic closets, a large and growing TAM of over $200,000,000,000 that our growth playbook is designed to effectively tap into. Our disciplined approach to operational execution and unlocking supply, driving efficiency, and obsessing over service creates a powerful flywheel that fuels our growth. We lead with vision, authenticity, and a relentless commitment to excellence. Speaker 200:11:59The market is ready, the customer is ready, and we are more ready than ever to embrace the moment and define the next era of luxury resale. With that, I'll turn the call over to Ajay. Speaker 300:12:12Thank you, Raghi. Good afternoon everyone. I'm pleased to report our financial results for Q2 twenty twenty five, which demonstrate the disciplined execution and the effectiveness of our strategy to drive profitable growth. This past quarter, we delivered our highest ever quarterly GMV, revenue and new consignors. Our results reflect strong performance across the board and validate the strategic investments we are making positioning us for continued momentum in both growth and efficiency. Speaker 300:12:45Now turning to our detailed second quarter results, beginning with the top line. Q2 GMV of $5.00 $4,000,000 increased 14% compared to last year. This growth was driven primarily by healthy supply, which led to strong growth in units and to a lesser extent from mixing into higher value items. Our active buyer base also expanded, increasing 6% on a trailing twelve month basis to exceed 1,000,000 active buyers. Q2 revenue of $165,000,000 increased 14% year over year. Speaker 300:13:25Consignment revenue grew 14%, while direct revenue increased 23% compared to 2024 and represented 12% of total revenue in the quarter. Continuing with our second quarter results. Second quarter gross profit of $123,000,000 increased 14% year over year. Gross margin was 74.3% in the quarter, an increase of 20 basis points compared to the prior year. In second quarter, consignment gross margin was 89.3%, an improvement of 93 basis points year over year. Speaker 300:14:05Direct gross margin was 16.2% in the second quarter, within our previously communicated range of 15% to 25%. Direct gross margin fluctuates quarterly, largely based on the category mix of products sold. For instance, in a quarter when we sell more watches at high price points, direct gross margin may be lower than in a quarter with a higher mix of handbags. Overall, we are pleased with the stability and continued improvements in total gross margin. Second quarter operating expenses of $133,000,000 improved six ninety basis points year over year as a percent of revenue. Speaker 300:14:47Excluding stock based compensation, operating expenses leveraged by six sixty basis points, driven by productivity from our sales team, leverage on our fixed costs and gains from AI and automation in our authentication center operations. Second quarter adjusted EBITDA of 6,800,000 or 4.1% of total revenue increased $8,600,000 versus the prior year. Adjusted EBITDA margins increased five thirty basis points year over year. Year to date, adjusted EBITDA margin of 3.4% increased four seventy five basis points versus prior year, primarily due to operating expense leverage. We are pleased with the progress we're making in our productivity efforts and expect operating expenses to continue to be a source of leverage moving forward. Speaker 300:15:44We are encouraged by our continued progress towards achieving sustained positive free cash flow and strengthening our balance sheet. We ended the quarter with $109,000,000 in cash, cash equivalents and restricted cash. Our operating cash flow in the second quarter was negative $4,000,000 a $3,000,000 improvement year over year and a $25,000,000 improvement quarter over quarter. In Q2, actions related to strengthening the balance sheet were the primary drivers of the change in cash balance. During the quarter, we reduced our total debt by $27,000,000 as we paid off the remaining balance of our 2025 convertible notes. Speaker 300:16:27Since the beginning of 2024, we have reduced our total debt by $80,000,000 We have also rebalanced our debt maturity cycle and strengthened the balance sheet. Our next maturity isn't until 2028. Capital expenditures on property, plant and equipment for the quarter were $8,000,000 due to the timing of planned investments to upgrade and densify our authentication centers. We continue to anticipate full year CapEx PP and E to remain within 2% to 3% of total revenue. Looking ahead, we expect to generate strong positive free cash flows in Q3 and Q4. Speaker 300:17:09Similar to last year, we expect free cash flows to outpace adjusted EBITDA in the second half, demonstrating our business model's favorable cash dynamics as we grow. Turning to our P and L outlook for the remainder of the year. We are increasing our full year guidance demonstrating our confidence in the trajectory and strategy of the business. We now expect full year GMV in the range of 2,030,000,000.00 to $2,045,000,000 for the year, up 11% year over year at the midpoint of our guidance range. We expect revenue in the range of $667,000,000 to $674,000,000 up 12% year over year at the midpoint of our guidance. Speaker 300:17:58And we now expect adjusted EBITDA in the range of 29,000,000 to $32,000,000 with margin expansion driven by top line growth and operating expense leverage. Moving to our outlook for the third quarter. GMV is expected in the range of $495,000,000 to $5.00 2,000,000 which represents 15% growth compared to the prior year at the midpoint of our guidance range. Third quarter revenue is expected in the range of 167,000,000 to 170,000,000 This reflects 14% growth compared to last year at the midpoint of our guidance range. We continue to expect direct revenue to remain in the range of 10 to 15 of total revenue. Speaker 300:18:47Third quarter adjusted EBITDA is expected to be between 6,100,000.0 and $7,100,000 approximately 3.9% of total revenue and over two thirty basis points of margin expansion year over year at the midpoint of our range. In closing, our second quarter financial results show the effectiveness of our disciplined approach to unlocking supply, driving efficiency and obsessing over service. Record GMV and revenue coupled with our improved profitability is stemming from the powerful flywheel effect we've created. Through our growth playbook, we are confident in our ability to continue driving profitable supply. Additionally, our investments in AI and automation is already yielding efficiency gains and improved unit economics with more to come. Speaker 300:19:41The momentum in our business and our outlook for 2025 signals confidence in our ability to capitalize on the increased consumer interest in luxury resale. We are poised for sustained growth, improved profitability and consistent cash flow while defining the next era of luxury resale. With that I will turn the call back over to the operator to begin Q and A. Operator? Operator00:20:10At this time I would like to remind everyone, in order to ask a question, please press star, then the number one on your telephone keypad. We'll pause for just a moment to compile the Q and A roster. Your first question comes from the line of Ike Boruchow with Wells Fargo. Please go ahead. Speaker 400:20:34Hey, everyone. Congrats on the quarter. Two from me, I'll start with the top line. I guess, maybe Razzi, just really great revenue beat in the quarter and the guidance is pretty impressive. Any chance you could comment on kind of the cadence you've seen over the past couple of months or just something quarter to date? Speaker 400:20:54Just kind of it's just a pretty big inflection in the business and would love to get more details on maybe what's underpinning that? Speaker 500:21:02Yes. Ike. Thanks for the question. As far as quarter to date is concerned, we are seeing a momentum in the business. You saw a breakout quarter in Q2. Speaker 500:21:11We see that momentum keep pace in Q3 with a slight, if anything, acceleration that is factored into our guidance. But what gives us confidence there, as you know, is the supply second quarter of double digit new seller growth as well. And our growth play that book, those reinvestments, they're really working. Speaker 400:21:35Got it. And then for Ajay, on the margins, I guess, you're the grosses are kinda starting to flatten out in the mid seventies, which makes sense. And the take rate, I think was down year over year because of the buyer shift and the higher AOV product. Is that just something we should keep in mind going forward? Should the take rate start to go down a little bit as you're getting more AOV customers? Speaker 400:22:01Should the gross margin that are reported maybe even start to be down year over year even though you're generating big growth and better EBITDA? Just kind of curious how we should think about the model in the near term going forward? Speaker 600:22:14Yes. Thanks for the question, Mike. I think on take rate, you nailed it. It's really just to the ties back to the average order value, right? AOVs in Q2 were up 8%. Speaker 600:22:26And as you said, when we mix into high value items, it has an effect on our take rate as a percentage going down, but clearly high value items bring in higher gross profit dollars for us. So we'll take them all day long. The second part of your question on gross margin, the anchor point for our gross margin is really our consignment gross margins. They were at 89.3% and showing really healthy growth up 90 basis points versus year on year. I think you should expect us to be within the 74% to 75% range. Speaker 600:22:58Some of it is the mix of consignment versus other direct revenues and shipping revenues. But really, I think at the end of the day, take rate connects back to consignment gross margin, both of which are really strong. Speaker 400:23:10Got it. Thanks. Congrats. Operator00:23:16Your next question comes from the line of Bobby Brooks with Northland Capital Markets. Please go ahead. Speaker 700:23:23Hey, good afternoon, guys. Thank you for taking my question and congrats on the strong quarter. In the opening remarks, Roddy, I believe you were talking about expanding to, I believe, term was luxury vendors in international consignors. Just wanted to double click on that to understand what those would look like in actuality and maybe help frame the opportunity there for driving more supply. Speaker 500:23:48Hi, Bobby. Thanks for the question. I was referring to in the prepared remarks our drop ship channel. This year is really about testing and learning in this area. Still really early days. Speaker 500:24:01We are happy with some of the momentum we're seeing this year, you know, testing, learning, like I said, but also building the capabilities at the end of the day. So, you know, we started with certain categories. We've expanded to fine jewelry, watches, and handbags as well. But I do believe this could be a growth driver over the next few years and especially if we're looking at onboarding, you know, international partners as well. Speaker 700:24:30Got it. That's helpful. And then I just wanted to know, like or wanted to hear more about how you're thinking about the scalability of the of the Salesforce. Obviously, a few years back, you guys made the intentional shift in the hiring process and that's really resulted in improved supply trends and combine that with new sales force incentives that's further bolstered it. But kind of what I'm getting at is with GMV up 14%, could you give us a sense for how much did the luxury manager headcount increase? Speaker 500:25:04Yeah. As far as efficiencies go, when we look at the sales functions and we look at every variable function this way, whether it's operations, retail locations, or sales organizations. We always, really goal them on hitting a certain amount of efficiency. So let's say, single digit efficiencies in each of these areas. So we saw the same here on the sales side. Speaker 500:25:28And a few things drew kind of really drove that efficiency. So one of them is appointments per day. Talk a lot about that. Right? How do we increase their appointments per day? Speaker 500:25:38The compensation structure driving the quality of their appointments versus the quantity of their appointments. Things like the re consigned program, the referral program. All of these things drove supply, but also helped us find and see efficiencies in the sales force. Speaker 700:25:58Got it. That's that's helpful. I'll return back to the queue. Thank you. Operator00:26:04Your next question comes from the line of Ashley Owens with KeyBanc Capital Markets. Please go ahead. Speaker 800:26:12Hi. Thanks for taking our questions. So, Braty, I think you mentioned in the prepared remarks that the quarter had highest new cosigners ever. So I just wanted to dig into that a bit. I know there's been a ton of focus on the sales team, providing Speaker 600:26:27them Speaker 800:26:28with new tools to unlock supply. But just curious if you've made any tweaks to the approach, anything you're doing differently than in years past to attract new customers, if you saw a strong response to some of the other cosigner tools that you also outlined? And then additionally, just higher number of buyers become sellers, anything to kind of highlight there? Thank you. Speaker 500:26:50Yes. Thanks, Ashley, the question. We are seeing momentum in new consignors, 100% as well as supply. A couple of things drove that. Number one was the marketing reinvestment that we made. Speaker 500:27:04It's a real full funnel approach, and so really happy with what we're seeing, the efficiencies there in marketing, and then we're able to take that money and reinvest it, into new sellers and grow. The second thing I would say is our growth playbook. Right? You've heard me talk about that a lot, that sales, marketing, and retail really coming together, meeting the customer consignor where they are. You know? Speaker 500:27:27And I could give you a couple of examples of that on the sales side. Like I said, it's the compensation structure, the referral program to bring on new sellers. We made that more rich, but still very much ROI positive. We also introduced something our customers were asking for, a reconsign feature. So it had our buyers become consignors, and that flywheel is really important for what we do. Speaker 500:27:51On the retail side, a few different things. You know, quarter of our new consignors come from retail, and we're offering now pop up events. I talked about that in my prepared remarks, on demand appointments. We have three new stores in market this year. And I'll give you an example, you know, of one, Houston. Speaker 500:28:11Really happy with the performance over there. We're seeing 92% increase in new sellers in Houston. Almost 50% more supply in that market. So just to give you, you know, those are those that's just one of the stores. Right? Speaker 500:28:25We've got a couple of others. So gives us confidence, you know, going into q three as well. Speaker 800:28:32Got it. Thank you. Just a follow-up. So you touched on Athena a little bit, but would be curious how much of the assortment this has now been rolled out to and any updates to metrics and rollout process you're willing to share? I think last quarter it was called out that about 10% of the items are processed through Athena and that you were cutting processing times by 20%. Speaker 500:28:54Yes, I'll start, Ajay, feel free to step in here. So as far as operational leverage and efficiencies, AI is the cornerstone of that. But Athena is also a big one like you said. Right now it's at 20% coverage. By the end of the year, we'll be close to 40% there and we're on track for that. Speaker 500:29:14But really at the end of the day, the objective is to cut multiple dollars in cost per unit in the medium term. Speaker 200:29:24Super helpful. Thank you. Operator00:29:26Thanks. Your next question comes from the line of Marvin Fong with BTIG. Please go ahead. Speaker 900:29:36Great. Good evening. Thanks for taking the questions. Congrats on the quarter. Yeah, would just like to kind of touch on this. Speaker 900:29:43I don't know if this is like related to tariffs or anything, but the strength, the AOV was very strong. Usually it's seasonally weaker, and I think you called out good performance in higher ticket items. So do you think that that was at all tied to tariffs and people trying to maybe get ahead of that? And the other side of that question is, if you do get some better pricing that would make transactions more profitable for you and increase the LTV of customers. Would you consider reinvesting some of that into more marketing? Speaker 900:30:22You guys have obviously driven some really nice marketing leverage, but just wanted to get your thoughts on those two aspects of pricing. Speaker 500:30:30Yes, Thanks, Marvin. Thanks for the question. As far as performance right now in Q2 performance, I will say all of the initiatives that we reinvested in that I just talked about around marketing, retail, sales, All of those tactics and projects directly contribute to the growth. So that's number one. And that's what we believe that it's driven out of. Speaker 500:30:56But, you know, you brought up tariffs. I do believe we are a tariff beneficiary for many different reasons. Right? Our source is the domestic closet. There's $200,000,000,000 trapped in there. Speaker 500:31:07And as pricing increases in the primary market, our pricing algorithms follow and we benefit and see pricing increase as well. You also brought up average order value, and yes, that's up 8%, about 8% up year over year. And I would say that's half price and that's half volume. I think that's really important to know. Right? Speaker 500:31:26As we reinvest in marketing, we're also seeing the volume come through. You also see it in in our overall growth rate. Right? 14% up year over year. Two thirds of that is volume and a third of that is price. Speaker 500:31:40And and I think your last question was around, you know, would we invest more in marketing? A 100%. Right? Gaining more efficiency, which we continue to test there, learn there. We continue to find efficiency and our plan is to continue and then invest there. Speaker 500:31:55Social being, you know, paid social, we're seeing a lot of kind of momentum there as well. And we'll continue to test new channels with this more full funnel approach like I mentioned before. Speaker 900:32:06Got it. And if I may, just to build on on Ashley's question there. So getting Athena up to 30 or 40% by year end, would that be that you're expanding Athena into other categories? Or are you just going to be covering more? I think you've been started with ready to wear. Speaker 900:32:25But how exactly is that expansion going to manifest itself? Speaker 500:32:30Yes, that's exactly right, Marvin. It's going to move and cover more categories. That's right. Speaker 200:32:37Okay. Speaker 600:32:37Yeah. And Marvin, just to build on that, we often talk about Athena as an example of our focus on AI. Behind Athena is an artificial intelligence model. And really what we're doing is training it, testing it, making sure that we want to be comfortable with the open it to more categories. So we started with ready to wear. Speaker 600:32:57And as the model gets more and more accurate with other categories we will continue to expand it. Speaker 100:33:02Yes Marvin and this is Caitlin. Speaker 600:33:03Just one other thing to add. Speaker 100:33:04When we talk about the 20% that's a total items not yet of total value. So we really see this as not only just a one or two quarter to drive operational efficiency, but we see this as a multi year process to getting to being much more efficient on the authentication, on the processing of goods. Speaker 900:33:23Perfect. I appreciate all that. Thank you. Speaker 1000:33:26Thanks, Marvin. Your Operator00:33:30next question comes from Mark Alstager with Baird. Please go ahead. Speaker 1100:33:36Great. Thank you for taking my question. Congrats on the results. Just to start, Ratsi, you characterized this as breakout performance, you're now guiding to low double digit revenue growth. Just curious with the progress that you're making across many of these strategic initiatives, any update on how you're thinking about the medium term top line algo for the platform? Speaker 1100:33:57I guess what are the factors that would support sustained growth in this low double digit, low teens range versus the kind of high single low double that we were talking about entering the year? Speaker 500:34:09Yes. Thanks, Mark. I was waiting for that question. You know, I will say that eight to 12%, you've heard me say over and over, high single digit, low double digit growth rate. That's optimal to plan for, I will say. Speaker 500:34:23It's optimal to run our business on. Could we do better most quarters? Sure. Maybe. But our focus is really, on profitable growth right now. Speaker 500:34:32So I'd say for planning purposes, that's what I would plug in. Speaker 1100:34:38Fair enough. And then just one on margin, Ajay. Drove really nice margin leverage here in the second quarter. I guess first, maybe help us understand where you outperformed the plan. And then as we look at the guidance for Q3 and implied for the back half, I guess it would suggest kind of less year over year margin expansion. Speaker 1100:34:59So just curious, I mean, what would be different or what are you planning different in terms of flow through dynamics in Q3 in the back half versus what we saw in the first half? Thank you. Speaker 600:35:08Yes, Lon, thank you so much for that question. We feel really good about how we are expanding EBITDA margins at the business. We last year, as a reminder, last year was our first full year of adjusted EBITDA profitability. We ended the year with 1.6%. And if I look at the first half, we've slightly more than doubled that. Speaker 600:35:28We're going to be reporting 3.4% EBITDA margin. And our guidance for the full year 2025 implies 4% to 5% margin for the full year. So, very pleased with the progress that we are seeing there. We expect that trajectory to continue and it's really driven by three things. It's starting with the gross margin, where we have very healthy gross margins, 74% to 75%, and we see that translating nicely into as we grow. Speaker 600:35:56You heard Rathi talk about our focus on op excellence and AI. Those initiatives are delivering good results. You can see that in our op ex leverage in Q1 and Q2 and we expect that to continue. And finally, just our fixed cost base. We are getting good leverage on our fixed cost base, our investments in product and technology. Speaker 600:36:15That too will continue. And I see no structural reason why we can't be a 15% to 20% EBITDA business over the medium term. Speaker 1100:36:25Thank you. Operator00:36:29Your next question comes from the line of Anna Glazkin with B. Riley Securities. Please go ahead. Speaker 1000:36:37Hi, good afternoon. Thanks for taking my questions. I'd like to circle back on the new consignor growth. I understand it just happened in the second quarter, so it's a little early to have seen repeat consigning. But just wondering if there's anything in the data about this recent cohort to suggest that this is a consumer response to tariffs or a response to increased prices in the primary market, or anything to suggest that this is more of a one time surge in nature rather than a permanent shift in consignor growth? Speaker 1000:37:06Thanks. Speaker 500:37:08Yes, hi Anna. Thanks for the question. Again, we are able to kind of directly see where these new sellers are coming from, what projects and initiatives are driving these new consignors. So I mentioned our re consign program, our referral program, our reinvestment in marketing. So we do believe that this is not a one time benefit. Speaker 500:37:33This is now the second quarter, right, that we're seeing double digit growth there. And then as far as the change in the cohorts, any changes, I'm not seeing any changes there. Know, they are pretty consistent, mostly Gen Z millennial. It's almost 55%, high frequency, medium to high income, and they will say they buy and sell often. If anything, I think we're getting better at targeting this group and these cohorts and these flywheelers. Speaker 1000:38:06Got it. Thanks. And then turning to the potential benefit from Athena now taking over 30% to 40% of intake, Anything to share on what the potential savings per unit could be? I know you referenced a couple dollars per unit, but anything you can share there incrementally as to what the opportunity could be as that's more fully rolled out. Speaker 600:38:32Yeah, hi. Thanks for the question. I can take this one. Athena today is touching about 20% of the items, and we expect it to touch 30% to 40% of the items by year end. When you look at the impact it's having, would highlight it as one of the key drivers behind the operating leverage we're seeing on the ops and tech line. Speaker 600:38:56In Q2, we saw three ten basis points of leverage on that particular line. And we think that Athena is behind that and it will continue to drive leverage as we go ahead. Internally, we obviously look at the cost per item. Look at our ops, whenever you look at our operations center, we look at what does it cost for us to process and authenticate each item. And Rathi's reference to how we see Athena playing out is really talking about how we believe that we can take out multiple dollars of cost on a per item basis as we scale Athena across our business. Speaker 1000:39:31Great. Thanks. Operator00:39:35Your next question comes from the line of Jay Sole with UBS. Please go ahead. Speaker 1200:39:41Great. Thank you for taking the question. Can you just talk about the luxury space overall? Some of the public European luxury companies have talked about maybe a slowdown in luxury spending at a full price level. Can you talk about the interplay between that trend and how that benefits or just affects the resale market? Speaker 1200:40:00Thank you. Speaker 500:40:02Yes. Thanks Jay for the question. As far as the luxury space and the slowdown or any kind of impact that we're seeing on resale, You know, that's the interesting that's the thing about our business. It's the diversity of product, the multiple kind of categories, multiple brands. So if some things are out of favor, other things are in favor, right, in our pricing algorithms. Speaker 500:40:27So for example, jewelry is really hot right now. We're selling that really well. We've updated prices or increased prices on both branded and unbranded, while maybe another brand is out of favor and you have to price accordingly. So we're seeing both things there. We don't see that having a huge impact on our business. Speaker 500:40:49I will say when the luxury space increases, let's say, you know, tariffs do impact their business and they have to increase their prices in the primary market, we usually also increase our prices. So we can benefit from that. Speaker 600:41:03And maybe just to add to that, you hear us talk about the 200,000,000,000 TAM that drives our business. Supply As driven business, we get excited about the fact that we see about $200,000,000,000 of items that are already in people's closets. Our growth playbook excels at unlocking that supply and bringing it onto our platform, which is a source of growth for us. As the primary market goes through its ups and downs, effect on us is hard sort of tease out because we have enough time to go off there. Speaker 1200:41:36Got it. Interesting. Maybe just one more if I could. Just on the Direct revenue segment gross margin, a little bit different from last quarter. Can you just talk about what the differences were? Speaker 1200:41:45Is that seasonal? And where do you expect the margins in that segment to trend for the second half of the year? Speaker 600:41:53Direct, was that your question? Yes. Thank you. Thanks for that question. Yes, direct, we've rebuilt our direct business to be a much more attractive and more profitable part of our portfolio today. Speaker 600:42:07You've heard us talk about how we expect margins, gross margins in that revenue stream to be between 15% to 25%, which I acknowledge is a pretty wide range. Really it comes back to, it comes down to the mix of what we sell of the items being sold revenue stream. For example, when we sell higher priced items like watches or high end jewelry, our percentage margin on those products is going to be lower, but the dollars are very attractive. Speaker 1200:42:36Understood. Got it. Thank you so much. Operator00:42:42Your last question comes from the line of Bobby Brooks with Northland Capital Markets. Please go ahead. Speaker 700:42:49Hey, guys. Thanks for taking the follow-up question. And just go circling back on Athena, I was just curious where in your inbound process do you see the most opportunity to cut dollars out? And then feel like it would be helpful for investors to maybe draw a bridge of how applying ATHENA to those areas could drive those costs lower. Thank you. Speaker 600:43:14Thanks, Bobby. Athena, as a project, as we've spoken about, it is really touching what happens to an item from the moment it arrives in our fulfillment centers till it's made available. So, think about it as a project that is driving efficiencies into how we set up an item, how we create that listing and just make sure that it's an authenticated item. That's sort of the core of what Athena is looking at right now. I would, I'd say Athena is an example of what we're doing in artificial intelligence. Speaker 600:43:47You've heard about us talk about how AI is really focused on our core strategic moats. So it's pretty pervasive. Right? When you look at how we acquire supply initiatives like smart sales and smart prospects are driving efficiencies, leveraging our data to make our sales team more efficient. AI is also driving our pricing, which is at the core of how we help our sellers find the best value for what they're selling. Speaker 600:44:17It's in multiple places. And I think what you're seeing in our OpEx leverage is really a result of how we brought that to bear on the areas where we can make massive differences in our business. Speaker 700:44:30Appreciate the color. Operator00:44:33And at this time, I will now turn the call back over to Roddy Leveque, CEO for closing remarks. Speaker 500:44:41Thank you. First of all, just wanted to thank you all for your questions and we appreciate you joining us today. I want to extend a sincere thank you to every member of the RealReal team. These impressive results we've shared today are direct reflection of your hard work and disciplined execution across our strategic pillars. I couldn't be more proud of your dedication to our mission and what we've accomplished together. Speaker 500:45:06The momentum we have is real and it's fueled by your commitment to operational excellence and to defining the next era of luxury resale. Thank you all and we'll speak to you again soon. Operator00:45:21Ladies and gentlemen, that concludes today's call. Thank you all for joining. You may now disconnect.Read morePowered by