Twilio (NYSE:TWLO) is a leading cloud communications platform that empowers developers and enterprises to build, scale, and operate real-time communications within software applications. Leveraging a suite of APIs, the company enables organizations to integrate voice, messaging, video, email and authentication services into their workflows and customer engagement strategies. This API-centric approach allows businesses to create personalized, multi-channel experiences across web, mobile, and IoT devices while maintaining robust security and compliance standards.
Founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis, Twilio has grown from a single programmable voice API into a comprehensive communications platform known as CPaaS (Communications Platform as a Service). The company’s acquisition of SendGrid in 2018 expanded its offering to include transactional and marketing email services. Subsequent investments have bolstered Twilio’s capabilities in customer data analytics, notably through the acquisition of Segment, enabling clients to unify and activate customer data across various channels.
Operating globally, Twilio serves a diverse customer base spanning start-ups, small and medium businesses, and large enterprises across industries such as healthcare, financial services, retail, and transportation. With data centers and local carrier partnerships in more than 100 countries, the platform delivers low-latency communications and compliance with regional regulations, including GDPR in Europe and data privacy frameworks in Asia-Pacific and Latin America.
Under the leadership of co-founder and CEO Jeff Lawson, Twilio has maintained a developer-first ethos, fostering a vibrant ecosystem of over 10 million registered developers. The executive team, including CFO Khozema Shipchandler and COO George Hu, continues to drive innovation in areas such as contact-center-as-a-service and AI-driven communications tools. By focusing on modular and programmable services, Twilio aims to enable seamless customer engagement and digital transformation initiatives for organizations worldwide.
