Sprinklr (NYSE:CXM) (NYSE: CXM) is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.
Sprinklr’s platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities. These tools allow enterprises to schedule and measure social campaigns, monitor brand sentiment, resolve customer inquiries in real time and extract insights from unstructured data. The company positions itself as a strategic partner for large enterprises looking to centralize digital engagement and streamline cross-functional collaboration.
Founded in 2009 by Ragy Thomas, Sprinklr is headquartered in New York City and maintains offices across North America, Europe, Asia-Pacific and Latin America. Under Thomas’s leadership as founder and CEO, the company transitioned from a social media management startup into a comprehensive customer experience management provider. Sprinklr marked a significant milestone in 2021 when it completed its initial public offering on the New York Stock Exchange.
Sprinklr serves a diverse roster of global clients spanning industries such as retail, consumer goods, financial services, technology and healthcare. Its customer base includes multinational corporations seeking to harmonize brand messaging, accelerate digital transformation initiatives and harness data-driven insights to improve customer satisfaction and loyalty. With a focus on innovation and scalability, Sprinklr continues to expand its footprint and evolve its platform to meet the changing demands of enterprise-level customer experience management.
