TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company that designs, builds and delivers transformative solutions for customer acquisition and engagement. Leveraging a combination of digital consulting, technology, analytics and operations services, TTEC helps clients across industries enhance their customer journeys, automate key processes and harness data-driven insights to foster loyalty and drive revenue growth.
The company’s core offerings span end-to-end customer engagement solutions, including customer experience (CX) strategy consulting, cloud migration, omni-channel contact center operations and managed services. TTEC’s proprietary platforms integrate artificial intelligence, robotic process automation and data analytics to optimize service delivery, while its digital arm develops custom applications, user interfaces and back-office automation designed to create seamless, personalized experiences across voice, chat, social and digital channels.
Founded in 1982 and headquartered in Englewood, Colorado, TTEC has expanded its global footprint to more than 50,000 employees across 24 countries in North America, Latin America, Europe and the Asia Pacific region. The company serves a diverse array of sectors—such as financial services, healthcare, technology, telecommunications and retail—catering to both large enterprises and mid-market organizations seeking to modernize their customer engagement models and improve operational efficiencies.
Under the leadership of Founder and CEO Ken Tuchman, TTEC has emphasized continuous innovation in CX technologies and services, investing in AI research, cloud-native solutions and talent development. The company’s strategic focus remains on driving digital transformation for its clients while scaling its international delivery capabilities to meet evolving market demands and emerging consumer expectations.
