Assurant Q2 2023 Earnings Results & Report

Assurant EPS Results

• Actual EPS: $3.89
• Consensus EPS: $2.60
• Beat/Miss: Beat by +$1.29
• One Year Ago EPS: N/A
• EPS Beat Rate: 8 of last 8 quarters

Assurant Revenue Results

• Actual Revenue: $2.75 billion
• Expected Revenue: $2.64 billion
• Beat/Miss: Beat by +$113.46 million
• YoY Revenue Growth: N/A

Assurant (NYSE:AIZ) (NYSE:AIZ) is a global business services company that provides insurance products and related services. Its offerings are designed to help consumers protect mobile devices, household belongings, vehicles, homes and other significant purchases, while supporting businesses in managing risk and customer relationships.

Assurant operates through three primary business segments: Global Lifestyle, Global Housing and Global Preneed. Global Lifestyle provides mobile device protection, extended service contracts and related services for consumer electronics, appliances and vehicles. Global Housing offers renters insurance, homeowners insurance, lender-placed insurance and other specialty products for residential properties. Global Preneed provides insurance and services that help families plan and fund funeral and burial expenses.

The company serves customers and business partners across North America, Latin America, Europe and the Asia-Pacific region through relationships with mobile carriers, retailers, financial institutions, manufacturers, housing providers and other distribution partners. Assurant traces its history to 1892 and is headquartered in Atlanta, Georgia. Mark J. Verderame has served as the company’s president and chief executive officer since 2023.

Assurant Q2 2023 Earnings Call Transcript

Key Takeaways

• Q2 2023 financial performance: Adjusted EBITDA (ex-cats) rose 21% YoY to $337M and adjusted EPS (ex-cats) grew 26% to $4.09, surpassing expectations.
• Global Housing momentum: YTD adjusted EBITDA up 49% (ex-cats), with homeowner revenues +18% from inflation-driven insured value increases and lender-placed policies, and renters policies via PMC channel up 14%.
• Global Lifestyle headwinds: Segment EBITDA declined due to higher claims severity in Global Auto from inflationary parts and labor costs, and international mobile market pressures, leading to modest full-year EBITDA decline in Lifestyle.
• Upgraded guidance: Now expects adjusted EPS growth to approximate adjusted EBITDA growth (ex-cats) for 2023, driven by stronger than forecast EBITDA outpacing depreciation and tax increases.
• Capital allocation: Upstreamed $180M in dividends in Q2, resumed share repurchases with $20M in Q2 and $10M in July, and plans to accelerate buybacks weighted to Q4.

Presentation

[Operator]

Welcome to Assurant's Second Quarter 2023 Conference Call and Webcast. At this time, all participants are being placed in a listen-only mode, and the floor will be open for your questions following management's prepared remarks. If you would like to ask a question at that time, please press star one on your touchtone phone. If at any point your question has been answered, you may remove yourself from the queue by pressing the pound key. We ask that you please pick up your handset to allow optimal sound quality. Lastly, if you should require operator assistance, please press star zero. It is now my pleasure to turn the floor over to Suzanne Shepherd, Senior Vice President of Investor Relations and Sustainability. You may begin.

[Suzanne Shepherd, SVP of Investor Relations and Sustainability at Assurant]

Thank you, operator, and good morning, everyone. We look forward to discussing our second quarter 2023 results with you today. Joining me for Assurant's conference call are Keith Demmings, our President and Chief Executive Officer, and Richard Dziadzio, our Chief Financial Officer. Yesterday, after the market closed, we issued a news release announcing our results for the second quarter of 2023. The release and corresponding financial supplement are available on assurant.com. We'll start today's call with remarks from Keith and Richard before moving into a Q&A session. Some of the statements made today are forward-looking. Forward-looking statements are based upon our historical performance and current expectations and subject to risks, uncertainties, and other factors that may cause actual results to differ materially from those contemplated by these statements.

[Suzanne Shepherd, SVP of Investor Relations and Sustainability at Assurant]

Additional information regarding these factors can be found in yesterday's earnings release and financial supplement, as well as in our SEC report. During today's call, we will refer to our non-GAAP financial measures, which we believe are important in evaluating the company's performance. For more details on these measures, the most comparable GAAP measures, and a reconciliation of the two, please refer to yesterday's news release and financial supplement. I will now turn the call over to Keith.

[Keith Demmings, President and CEO at Assurant]

Thanks, Suzanne. Good morning, everyone. Our results in the second quarter were strong and well ahead of our expectations, with adjusted EBITDA, excluding cats, growing 21% year-over-year or a total of 6% on a year-to-date basis. Results were largely driven by continued momentum in Global Housing, primarily from higher top-line growth and more favorable loss experience from prior period development on claims. Our performance is a testament to the resilience of our global business model, our compelling client offerings, and steadfast focus on operational excellence. Looking at our business segments, Global Housing adjusted EBITDA increased 49% year-to-date, excluding catastrophes.

[Keith Demmings, President and CEO at Assurant]

These results reflect actions taken to transform our Global Housing business, including focusing on product lines where we have a strong right to win, dramatically reducing non-core areas and our international catastrophe exposure, and aggressively deploying digital solutions to improve customer experience while driving greater operational efficiencies. This underscores our ability to quickly respond to ever-evolving market dynamics, driving continuous improvement and better performance over time. During the first half of 2023, top-line performance in our Global Housing business increased 18% year-over-year. This reflects higher average insured values and state-approved rate increases to account for higher claim severities from inflationary factors in lender-placed insurance. Policy counts increased double digits this year from expanded loan portfolios of new and existing clients. While policy growth has been a contributor so far this year, we expect it to level off from the first half of the year.

[Keith Demmings, President and CEO at Assurant]

In our renters business, our property management company distribution channel has shown strong policy growth year-to-date, increasing 14%. This has been driven by the ongoing rollout of our Cover360 solution, one of the many long-term investments we've made in renters that has consistently added value to our PMC partners and customers over the last several years. Our strong growth in the PMC channel has helped to diversify profit pools to partially offset lower contributions from our affinity partners, along with higher non-cat losses, which have returned to more normalized levels. In summary, we're very pleased with Global Housing's performance year-to-date and expect strong year-over-year earnings growth to continue into the second half of 2023. Turning to Global Lifestyle, underlying segment results were solid and demonstrated steady improvement from the second half of last year.

[Keith Demmings, President and CEO at Assurant]

Lifestyle earnings for the first six months of the year have increased $34 million or 9% over the second half of last year from improved Connected Living results. Within Connected Living, we continue to invest in our technology platforms as we deepen our focus on product innovation and evolving our service delivery capabilities to improve customer experience. Our focus on innovation and global trade-in capabilities has continued to drive a significant level of interest from existing and prospective mobile partners. As we continue to realize ongoing efficiencies, we've implemented expense actions to mitigate macroeconomic headwinds throughout our global operations. In Europe, these actions have had a positive impact, ultimately helping to stabilize earnings and allowing us to remain focused on growing the top line. Within extended service contracts, we've made significant progress with our partners in executing large-scale protection and administration programs.

[Keith Demmings, President and CEO at Assurant]

In addition, after several quarters of elevated claim severity, we've seen an improvement in the second quarter loss ratio due to rate increases with several clients. In our Global Auto business, consistent across the industry, our repair costs have continued to increase from inflation. We've taken decisive action to improve performance. For example, we've implemented prospective rate increases with several key clients, and we're also partnering with our clients to identify cost savings on claims to improve loss experience for programs where we hold the risk. It's difficult to predict the timing of an earnings inflection point, but we expect to see continued improvements as new business earns through, although improvement may take several quarters to materialize. Overall, Global Lifestyle earnings were in line with our expectations for the first half of 2023.

[Keith Demmings, President and CEO at Assurant]

While we work to create new vectors of growth for Lifestyle, we now anticipate Global Lifestyle's adjusted EBITDA will be down modestly for the full year. This is mainly due to the headwinds in Global Auto we just discussed, and lower international contributions, primarily from Japan. Reflecting on the first half of 2023, our results have demonstrated the attractiveness of our compelling business model with clear competitive advantages, including alignment with global market leaders across lines of business, leadership positions with scale advantages in attractive and growing lifestyle and housing markets, demonstrated ability to innovate and differentiate through specialized solutions, and a strong track record of taking decisive actions to overcome market challenges and drive performance. Combined, Global Lifestyle and Global Housing should continue to generate strong returns and cash flow, highlighting the strength and resiliency of Assurant.

[Keith Demmings, President and CEO at Assurant]

Prior to moving to our enterprise outlook and results, I want to take a moment to discuss the progress we've made through our sustainability efforts, a key differentiator for Assurant. In June, we published our 2023 sustainability report, reaffirming our long-term priorities around talent, products, and climate. The report highlights our progress in reinforcing our company culture and leveraging ongoing employee listening and feedback to help support our global diverse workforce. The report reaffirms our 2020 to 2025 ESG strategic focus areas of talent, products, and climate, to build a more sustainable future together with our clients, customers, employees and suppliers. We continue to view our commitment to sustainability as a competitive advantage that delivers short and long-term business value. Of note, we achieved our 2025 supplier diversity target two years ahead of schedule. We increased our global gender diversity overall.

[Keith Demmings, President and CEO at Assurant]

We expanded coverage for our electric vehicle protection products, and we repurposed 22 million mobile devices globally. Let's turn to our enterprise outlook and capital. Given first half results and anticipated performance for the remainder of the year, we now expect adjusted EBITDA to grow high single digits, excluding cats. This represents an increase from our original expectation of low single-digit growth. Adjusted EPS growth is now expected to approximate adjusted EBITDA growth, each excluding reportable catastrophes, an improvement over our previous expectations for EPS growth to trail our EBITDA growth. The increase is mainly due to our higher than expected adjusted EBITDA growth, which is now outpacing the increases to depreciation and tax expenses.

[Keith Demmings, President and CEO at Assurant]

From a capital perspective, we upstreamed $180 million of segment dividends during the quarter, and $292 million year to date, nearly half of segment adjusted EBITDA, including cats. We ended the quarter with $495 million of holding company liquidity, a significantly higher level than at the end of the first quarter. As expected, we resumed share repurchases during the second quarter. We're purchasing $20 million of common stock, as well as an additional $10 million throughout July. For the remainder of the year, we would expect to gradually accelerate our level of buybacks, with the majority weighted toward the fourth quarter. Keeping in mind, third quarter is hurricane season, and we will look to preserve our capital flexibility.

[Keith Demmings, President and CEO at Assurant]

For 2023, we don't currently expect to exceed the 2022 underlying buyback activity of $200 million. Overall, it's been a strong first half of the year, and we're well positioned for the full year. In both Housing and Lifestyle, it will be critical for us to continue to execute through innovation and enhanced customer experience for our clients and their end consumers, which is what differentiates Assurant and supports long-term growth. I'll now turn the call over to Richard to review second quarter results and our 2023 outlook in greater detail. Richard?

[Richard Dziadzio, EVP and CFO at Assurant]

Thank you, Keith, and good morning, everyone. For the second quarter of 2023, adjusted EBITDA, excluding reportable catastrophes, totaled $337 million, up $59 million, or 21% year-over-year. Adjusted earnings per share, excluding reportable catastrophes, totaled $4.09 for the quarter, up 26% year-over-year. Let's start with Global Lifestyle for our segment results. The segment reported adjusted EBITDA of $197 million in the second quarter, an 11% decline year-over-year. However, prior period results included a real estate joint venture gain of $13 million, mainly impacting Global Automotive. If we exclude this prior period gain, adjusted EBITDA declined only 5% or $11 million, in line with our expectations.

[Richard Dziadzio, EVP and CFO at Assurant]

This decrease was primarily driven by lower results in Global Auto as continued inflationary impacts on labor and parts increased average claims severities. We also incurred increased claims costs on ancillary products as these costs revert to more normalized levels following their post-COVID lows. The Auto earnings decline was partially offset by higher investment income from higher yields and growth in the U.S. across distribution channels. In terms of Connected Living, excluding the prior period real estate gain and $3 million of unfavorable foreign exchange, earnings were roughly flat. In mobile, earnings were down from soft results in Japan and Europe, as expected. As a reminder, headwinds in international earnings did not materialize until the second half of 2022. In Japan, we continued to experience subscriber declines as our four-year protection product continues to run off.

[Richard Dziadzio, EVP and CFO at Assurant]

In Europe, while we are benefiting from previous expense actions taken in the latter part of 2022 and the beginning of 2023, lower volumes have impacted year-over-year results. US mobile earnings were flat year-over-year, as growth in North American device protection programs from carrier and cable operator clients was offset by lower mobile trade-in results. Trade-in results were impacted by lower volumes due to the timing and structure of carrier promotions and lower fee income from the previously disclosed contract change. Higher prices on used devices partially offset the decline. Extended service contract earnings increased as U.S. client performance improved, benefiting the rate increases implemented from several clients that began to offset the impact of higher claims costs. Turning to net earned premiums, fees and other income, Lifestyle was up by $96 million or 5%.

[Richard Dziadzio, EVP and CFO at Assurant]

This growth was primarily driven by Global Automotive, reflecting prior period sales of vehicle service contracts. Connected Living, net earned premiums, fees and other income increased 1%. However, this includes an approximate $60 million negative impact from the previously disclosed mobile program contract changes, which had no impact on profitability. Excluding these contract changes, Connected Living, net earned premiums, fees and other income grew by 6%. The quarter benefited from growth in mobile subscribers in North America, excluding client runoff and higher contributions from extended service contracts. For the full year 2023, we now expect adjusted EBITDA to be down modestly for Global Lifestyle. Global Auto is expected to be down for the full year as we anticipate loss experience to remain unfavorable for several quarters, and the impacts from continued normalization of loss experience for select ancillary products previously mentioned.

[Richard Dziadzio, EVP and CFO at Assurant]

As Keith described, we've taken specific actions such as rate increases on new business, repair cost reduction, and changes to client contract structures to help mitigate these impacts, which is why we expect an increase in profitability over time. Higher investment income has and is expected to continue to partially offset these impacts. In Connected Living, we do expect our U.S. Connected Living business to grow modestly for the full year. As a reminder, third quarter results historically include both lower trade-in volumes and higher loss seasonality. These items typically improve in the fourth quarter. In addition, our third quarter results last year included an $11 million one-time client benefit in Connected Living. While Japan and Europe have stabilized, we are focused on top-line growth, which has been slower to materialize than expected.

[Richard Dziadzio, EVP and CFO at Assurant]

Finally, we will also continue to focus on expenses while investing in growth opportunities where we have strong momentum with clients. In terms of net earned premiums, fees, and other income for the full year, lifestyle is expected to grow as growth in Global Automotive is partially offset by ongoing foreign exchange headwinds. Moving now to Global Housing, adjusted EBITDA was $155 million, which included $13 million in reportable catastrophes from severe windstorms in the Southeast U.S. and flooding in Florida. Excluding reportable catastrophes, adjusted EBITDA more than doubled to $168 million, or up $87 million from both top-line growth and favorable non-cat loss experience within homeowners. Top line growth in lender-placed came from higher average insured values and premium rates, as well as more policies in force. These together accounted for approximately half of the increase in earnings.

[Richard Dziadzio, EVP and CFO at Assurant]

Favorable non-cat loss experience came from a $40 million year-over-year net reduction in reserves related to Prior Period Development, is comprised of a $28 million reserve reduction in the current quarter, plus a $12 million reserve strengthening in the second quarter of 2022. Excluding Prior Period Development, non-cat loss experience increased modestly due to the increase in frequency and severity. Higher investment income also contributed to earnings growth. Turning to our reinsurance program, we completed our 2023 catastrophe reinsurance program in June. We fared well in the market, with this year's total cost increasing less than previously expected and only modestly over 2022. This increase is relatively small due to strategic actions taken, including exiting our international footprint, increasing our level of retention, and adjusting our reinsurance coverage.

[Richard Dziadzio, EVP and CFO at Assurant]

As anticipated, our first event retention increased to $125 million from its previous level of $80 million, and the retention level reduces to $100 million for second and third events. We also increased our total program coverage to a 1 in 225 year Probable Maximum Loss to further minimize our risk from extreme catastrophes. Moving to renters and other, earnings increased largely due to a benefit within our NFIP flood business of $5 million. Excluding this item, results were in line with 2022. For the full year 2023, we expect Global Housing adjusted EBITDA, excluding reportable cats, to grow significantly due to strong performance in homeowners, driven by top-line expansion from lender-placed.

[Richard Dziadzio, EVP and CFO at Assurant]

Regarding the second half of the year, we expect ongoing momentum from a continued gradual abatement of inflation, lower seasonal losses, particularly in the fourth quarter, and continued revenue strength. This momentum should offset a modest increase in catastrophe reinsurance costs in the absence of both another NFIP benefit and additional favorable reserve development, which can be difficult to predict. Together, these last two items contributed $33 million to our first half results. Moving to corporate. The second quarter adjusted EBITDA loss was $29 million, up $4 million from lower investment income. For the full year 2023, we expect the corporate adjusted EBITDA loss to be approximately $105 million. I would also mention that the investment portfolio continues to perform well, with higher interest rates improving both short and longer term returns.

[Richard Dziadzio, EVP and CFO at Assurant]

Turning to holding company liquidity, we ended the quarter with $495 million. In the second quarter, dividends from our operating segments totaled $180 million. In addition to cash used for corporate and interest expenses, second quarter cash outflows included three main items: $20 million of share repurchases, $40 million of common stock dividends, and $50 million related to previous acquisitions within Global Auto. For the full year, we expect our businesses to continue to generate meaningful cash flows, approximating 65% of segment adjusted EBITDA, including reportable catastrophes. This is consistent with our previous forecast. Cash flow expectations assume a continuation of the current economic environment and are subject to the growth of the businesses, investment portfolio performance, and rating agency and regulatory requirements.

[Richard Dziadzio, EVP and CFO at Assurant]

In closing, we're quite pleased with our first half overall performance, which continues to demonstrate the strength and the diversity of our businesses, and believe we are well positioned to achieve our increased full-year financial objectives. With that, operator, please open the call for questions.

[Operator]

The floor is now open for your questions. At this time, if you have a question or comment, please press star one on your touch tone phone. If at any point your question is answered, you may remove yourself from the queue by pressing the pound key. We do ask that while you pose your question, that you pick up your handset to provide optimal sound quality. Thank you. Our first question is coming from the line of Jeff Schmitt from William Blair. Please go ahead.

[Jeff Schmitt, Research Analyst of Financial Services and Technology at William Blair]

Hi, good morning. Good morning. Global Housing seems to, to really be turning a corner here. Just looking at that, you'd mentioned the favorable development charge, I think it was $28 million. You know, when we back that out, the underlying loss ratio was at 44%, which is still sort of high relative to historical levels, and especially, I think, considering with the way that housing material and labor cost inflation have moved down. Are you just sort of taking a, a conservative posture there, or, or what are you seeing?

[Keith Demmings, President and CEO at Assurant]

Yeah. Maybe a couple of comments. Obviously, really pleased with the progress that the teams made. You know, we talked a lot about it last year. A lot of actions to streamline the business, to focus on the core products, obviously put appropriate rate adjustments in place, and certainly it's showing through in the first half of the year. To your point, that's exactly the way we look at it. We, you know, we adjust the $28 million of PPD in the quarter. We also adjust for the $5 million FEMA bonus as we look at our overall results. Underlying, still incredibly strong, $135 million in the quarter. To your point, current accident quarter loss ratios are 44%, I think a little under 42% last year.

[Keith Demmings, President and CEO at Assurant]

That's just a fact, a factor of the, you know, increased inflationary pressure that we see being, you know, largely offset by the work we're doing on rate, but not fully back to the levels that we saw last year. As we think about the strong fundamental performance in housing, it's not a result of unusually low loss ratios. In fact, you know, kind of our year-to-date normalized combines are kind of right in the range of what we would have otherwise expected. Richard, I don't know if you wanted to add anything else to that?

[Richard Dziadzio, EVP and CFO at Assurant]

Yeah, exactly. I would just say, you know, if we look year-over-year, you're, you're exactly right, Jeff Schmitt, with the 44%. That's a couple points above, above last year's level, same time. As Keith Demmings said, I think we do have some inflation that's, you know, it's higher last year than the costs are higher this year than last year, so that's running through a little more frequency. Just also, you know, there was more, I would call, severe convective storms, you know, in the last quarter. While those storms most of those storms didn't make it to, you know, reportable cats for us, over $5 million, as you know, you know, we had a, a very low level in, in, in the quarter. Some of them are in, are in the non-cat loss ratio.

[Richard Dziadzio, EVP and CFO at Assurant]

We did have our share of those, I would say, overall, and that's, you know, that's within the, the couple point increase that we see over the year as well.

[Jeff Schmitt, Research Analyst of Financial Services and Technology at William Blair]

Okay. That makes sense. What was the inflation guard adjustment? You know, I think that goes in maybe once a year, but what is that going to be this year versus last year? Obviously, that's going to go into premium. Are you, are you still getting rate sort of above that, you know, as well?

[Keith Demmings, President and CEO at Assurant]

Yeah. You know, we talked about inflation guard going in, double-digit levels last July. We would have put the final adjustments through based on that in June of this year. To your point, we do, an annual adjustment. It's 3.1% adjustment that would go in on top of that for July to AIV. You know, modest rate adjustments, plus and minus, as we think about managing, across all of our states. Certainly still have, more to earn through from last year's AIV adjustments, and then on top of that, the 3% that we just put in place in July.

[Jeff Schmitt, Research Analyst of Financial Services and Technology at William Blair]

Mm-hmm. Okay, great. Thank you.

[Keith Demmings, President and CEO at Assurant]

You're welcome. Thank you.

[Operator]

Our next question comes from the line of Brian Meredith from UBS. Please go ahead.

[Richard Dziadzio, EVP and CFO at Assurant]

Good morning, Brian.

[Brian Meredith, Managing Director at UBS]

Yeah, thanks. Good morning.

[Richard Dziadzio, EVP and CFO at Assurant]

Morning.

[Brian Meredith, Managing Director at UBS]

A couple questions here for you. First, can, can you talk a little bit about, the, the inflationary pressures, you know, you're seeing, you know, in, in Global Automotive? I understand it's going to pressure, you know, margins here through the remainder of 2023. Is this something we're going to see continuing to pressure margin throughout 2024, just as it takes time for these contract changes to, to work through numbers?

[Keith Demmings, President and CEO at Assurant]

Yeah, I definitely think there'll be continued pressure. I, I do expect 2024 to be improved from 2023. Definitely we'll, we'll see elevated levels of losses from the inflationary pressure on the parts and labor in auto. You know, as I think about sizing that for you, I'd probably think, you know, maybe a little north of $10 million a quarter in EBITDA impact. If I was going to size it, you know, for this year, that's probably the range, that we would put on it.

[Keith Demmings, President and CEO at Assurant]

I would say that's, you know, we expect that to recover over time, both in terms of the rate increases that I mentioned earlier, but also the actions we're taking to try to optimize the service network, to improve access to parts and to try and drive down claim costs as well. That obviously can have a, a more near-term benefit, and the rate takes a little longer to earn through. What I would say is, we've taken the actions that we want to take, so we've had great dialogue with our clients. There's only a handful of clients where this is really an impact for us, and we've made rate adjustments already in partnership. Our interests are, are very well aligned with our clients, and, you know, we feel confident that we're going to get this to the right level over time.

[Keith Demmings, President and CEO at Assurant]

You've seen us resolve issues from inflation in housing. We've resolved issues on EFC. Obviously, auto is, is the new area of focus, and our team is 100% focused on delivering and executing.

[Brian Meredith, Managing Director at UBS]

Excellent. Then second question, Japan, when are we going to lap some of these kind of contract role things that were going on? When will that finally be kind of be done? Is that the end of this year? Is there any kind of going into 2024 as the, as the contract changes in Japan?

[Keith Demmings, President and CEO at Assurant]

Yeah, I think that runs through really this year, and I, I would expect to see a lot more stability as we head into 2024. You know, I do think we've got an incredible position in the Japanese market. You know, we partner with all four carriers. There's a tremendous amount of long-term growth opportunity in that market, and I definitely think we'll see growth again in 2024 and over the long term.

[Brian Meredith, Managing Director at UBS]

so that's a meaningful part of the, the headwind you're seeing is the Japan kind of contract role, more than kind of an economic situation?

[Keith Demmings, President and CEO at Assurant]

Yeah. I think the financial performance is still very strong in Japan. I would say the first half of this year stabilized from the second half of last year. We had a very strong first half, both in Japan and Europe, in our 2022 results. From a year-over-year comparison, definitely they look down. In terms of sequential, as we looked at exiting last year, they're both very stable, so I'm really pleased with that performance. In fact, Europe is above where it finished the year, and Japan, very stable to where it finished. It is a meaningful contributor for us, and it's an important part of, of long-term growth, so it will no doubt be a priority.

[Brian Meredith, Managing Director at UBS]

Great. Thank you.

[Keith Demmings, President and CEO at Assurant]

Great. Thank you.

[Operator]

Our next question comes from the line of Mark Hughes from Truist. Please go ahead.

[Keith Demmings, President and CEO at Assurant]

Hey, Mark.

[Mark Hughes, Analyst at Truist]

Yeah. Thank you.

[Richard Dziadzio, EVP and CFO at Assurant]

Morning.

[Mark Hughes, Analyst at Truist]

Good morning. Morning, Keith. Morning, Richard, Suzanne. The fee income, what's your outlook in terms of kind of programs or trade-in promotions as we think about the balance of the year?

[Keith Demmings, President and CEO at Assurant]

Sure, and maybe I'll, I'll start, and certainly, Richard, if you have other thoughts on, on fee income. You know, we saw. You know, this can be volatile quarter to quarter, really dependent on promotional activity within the industry. We're fortunate, you know, particularly in the U.S., we partner with all of the major carriers, which is a great position to be in from a trade-in perspective. We definitely saw lower trade-in volume in Q2, whether you look at it sequentially or year-over-year. That's really just a function of the amount of advertising, the promotion, and how hard are carriers pushing to upgrade customers to new devices. Then how aggressively are they promoting trade-in offers? That ebbs and flows.

[Keith Demmings, President and CEO at Assurant]

It was a little bit down in the quarter, to the extent that, you know, as new devices come out in the fall, we certainly expect to see, you know, more aggressive marketing campaigns. You know, it's a little bit in the control of the hands of our clients, and it's a very dynamic market, but, you know, continues to be important for our clients and something that we're very focused on.

[Richard Dziadzio, EVP and CFO at Assurant]

Yeah, typically.

[Mark Hughes, Analyst at Truist]

How about,

[Richard Dziadzio, EVP and CFO at Assurant]

Exactly. Typically, Mark, we would, you know, Q3, we're not expecting, you know, big increases. Typically, a higher period would be kind of Q4 for us. You know, a little bit what we mentioned in our remarks as well. There is some seasonality to it, as Keith mentioned, in the second half of the year.

[Mark Hughes, Analyst at Truist]

Yeah, understood. You mentioned the inflation guard up 3%. Any prospect for additional rate on top of that, based on the state-approved increases?

[Keith Demmings, President and CEO at Assurant]

I would, I would say, some marginal rate increases, certainly state by state, and obviously, we look at our, our rates very closely. There'll be a little bit of additional rate coming through, but obviously, the big adjustments we put through last year that are still earning through the book.

[Mark Hughes, Analyst at Truist]

And then, uh, I think-

[Richard Dziadzio, EVP and CFO at Assurant]

I think as we look, as we look, sorry, Mark, as, as we look forward to the second half of the year, we could see slight increases, but we're not seeing, you know, large increases to revenues continuing. I think we've kind of gotten there already. You know, we've gotten out of certain international areas, so, you know, overall, the revenues will be impacted a little bit by that. Overall, I think there'll be a little more to, a little more to come, but, but not, certainly not the levels we've seen over the past year.

[Mark Hughes, Analyst at Truist]

Yeah. How about the new money yield on investments versus the portfolio yield? What, what are the prospects for more improvement there?

[Richard Dziadzio, EVP and CFO at Assurant]

Well, I, I, I divide it into a couple of things. I mean, we've, we've actually had some, some nice increase in investment income over the last year. think absent, think absent, the real estate gains, probably $30 million in cash and short term, and then obviously we didn't have a real estate gain, this quarter. Just on your question on yields, we do have, in the long term, you know, our fixed income portfolio is five-year duration, so we get a, a continuous roll on that, and we'll get a continuous kind of increase in those longer-term yields. We've really benefited from short-term rates also, which is, which is accounts for almost as much as the increase or as much as the increase in the longer-term yields, right? With the Fed increasing interest rates.

[Richard Dziadzio, EVP and CFO at Assurant]

At some point in the future, those will probably come down. We'll see that, that, that cash return come down. You know, who knows when that will happen, but we, we could see that as well. On a longer-term basis, we should continue to get some yield increase.

[Mark Hughes, Analyst at Truist]

Appreciate it. Thank you.

[Richard Dziadzio, EVP and CFO at Assurant]

Thank you, Mark.

[Keith Demmings, President and CEO at Assurant]

Thank you.

[Operator]

Our next question comes from the line of Thomas McJoynt-Griffith with KBW. Please go ahead.

[Keith Demmings, President and CEO at Assurant]

Morning, Tommy.

[Thomas McJoynt-Griffith, Director of Equity Research at Keefe, Bruyette & Woods]

Hey, good morning, guys. Thanks for taking my questions here. You mentioned the expectations for modest growth in Connected Living this year, we've had a little bit of discussion on in sort of U.S., Japan, and Europe. Could you dissect those expectations for that modest growth into any maybe sort of ranges for, you know, U.S. up X%, Japan down X%? Just trying to get a gauge of exactly how much of a, of a headwind in terms of the overall number that Japan and Europe actually are.

[Keith Demmings, President and CEO at Assurant]

Yeah, I'd say if I look at lifestyle and, and we think about the outlook for 2023, I would say domestic Connected Living, I think we had a strong first half, and that will continue consistently for the back half of the year, and that will yield modest growth for Connected Living U.S. Performance pretty steady, but that's going to be an increase year-over-year, and again, that's overcoming the one-time client benefit we had last year in the third quarter for $11 million. In terms of international, I'd say our expectations in the second half would be consistent with what we saw in the first half, so continued stability. Obviously then putting our attention to driving longer-term growth opportunities, particularly in Europe and Asia Pacific.

[Keith Demmings, President and CEO at Assurant]

Then in terms of, the auto side of the business, I'd say auto losses will remain kind of at elevated levels, as we saw in the first half. We'll continue to see the normalization of GAP, and I would expect, you know, auto in the back half of the year to reflect something more similar to what we saw in the second quarter. That'd be the simple way for me to think about it, Tommy.

[Thomas McJoynt-Griffith, Director of Equity Research at Keefe, Bruyette & Woods]

Okay. Yep, that's, that's helpful. And then switching over to some of the line of questioning on housing. Obviously, there's been pretty tremendous growth this year. I think you guys have last given your sort of normalized cat load expectations for $140 million for this year. With all the growth that you've seen in housing, do you have any early indications for what you might consider a normalized cat load as we head into 2024?

[Richard Dziadzio, EVP and CFO at Assurant]

Yeah, we haven't, we haven't really updated our cat load. I mean, we put it in, we put it in for the year.... Then, you know, to be, to be honest, after that, it's sort of like the weather, the weather, you know, the, the cats will get, will get, I would say. So we're still at that, that 140, $40 million, $40 million number, so far. You know, speaking of that, we were really happy with the reinsurance, the cat reinsurance placement that we put into place where, you know, we had thought going into the season at the end of last year, we'd get, you know, a, a, an increase, you know, a non-negligible increase in our cat reinsurance. Actually, at the end of the day, we're only gonna be modestly up over, over the year.

[Richard Dziadzio, EVP and CFO at Assurant]

We've done that through a number of things, whether it's increasing the retention level, working with our reinsurers, exiting some of the international or exiting the international property footprint that we have. We've done a lot of things to kind of protect the company. We increased the top end as well to one in 225 year, you know, Probable Maximum Loss. We think we're in good, good, good position. So far in, you know, through July, we haven't had, you know, any, any cats hit us that are reportable so far. You know, we'll wait and see. Obviously, we're, we're in, you know, in, in cat season right now, we'll see how it comes out.

[Thomas McJoynt-Griffith, Director of Equity Research at Keefe, Bruyette & Woods]

Got it. Yep. Knock on wood. All right, thank you.

[Richard Dziadzio, EVP and CFO at Assurant]

Yeah. Thanks, Tommy. Indeed.

[Operator]

Once again, if you do have a question, you may press star 1 on your touch tone phone at this time. Our next question comes from the line of John Barnidge from Piper Sandler. Please go ahead.

[Keith Demmings, President and CEO at Assurant]

Hi, John.

[Richard Dziadzio, EVP and CFO at Assurant]

Morning, John.

[John Barnidge, Managing Director at Piper Sandler]

Hi, good morning. Good morning. Thanks for the opportunity. In your prepared remarks, you talked about new vectors of Global Lifestyle growth. How do you think through that? Sounds like expanding business.

[Keith Demmings, President and CEO at Assurant]

Yeah, certainly, a couple thoughts. I mean, we've got great momentum with clients in Global Lifestyle around the world. If I think about our, our mobile business, and the traction we've had over the course of the last seven or 8 years has been pretty steady. We've got relationships with so many of the marquee brands globally, and, and that yields a lot of opportunity to do new things, introduce new services, innovate with new products, try to find new ways to help them drive success. So I would say we've got as much ongoing dialogue with clients today and prospects today as we've ever had, and there seems to be a constant interest in innovating and doing new things.

[Keith Demmings, President and CEO at Assurant]

The fact that we've got a really wide-ranging capability set, I think is a huge advantage for us, and we'd look to see that continue to drive growth long term.

[John Barnidge, Managing Director at Piper Sandler]

Thank you for that. Then my follow-up question, you talked about expense reductions across the global franchise. Is that above what was previously contemplated? Do the Lifestyle input cost trends drive an increase in cost reductions? Thank you.

[Keith Demmings, President and CEO at Assurant]

Yeah, maybe I'll, I'll start and then Richard can add on. Certainly, you know, we've tried to be very disciplined around expense management. You know, our goal this year was to hold our G&A expenses relatively flat. That means we have to overcome merit increases, you know, additional costs for health and well-being for our employees. We've got to absorb incremental growth and incremental investment, and we've tried to do that with some of the expense actions that we took in the fourth quarter last year, but also a pretty intense focus on driving digital-first and automation through all of our operations, whether they were call center claims operations or even our depots. That continues to be a, a huge area of focus for us. You know, we're really pleased with the progress we've made so far.

[Keith Demmings, President and CEO at Assurant]

Richard, anything else you'd want to add on expenses?

[Richard Dziadzio, EVP and CFO at Assurant]

Yeah, I would just say, you know, then turn to the, to the, to the housing side in particular, we've gotten some, some really good leverage off our expense base with some of the investments we've made in, in automation and, and digital capabilities. You've seen, you know, in our supplement, the expense ratio go down, you know, a number, a number of points, you know, over the last year, where we're at 38.8. Now, part of that, we had that NFIP bonus that Keith mentioned, but really the, the lion's share of it is the fact that we've had increases in revenues and not a proportionate increase in expenses.

[Richard Dziadzio, EVP and CFO at Assurant]

That really demonstrates we are getting leverage out of the business, out of the, the, the operations and all of the work that we talked about last year, you know, that the housing area is doing.

[John Barnidge, Managing Director at Piper Sandler]

Thank you.

[Keith Demmings, President and CEO at Assurant]

Great. Thanks, John.

[Operator]

Our last question is coming from the line of Grace Carter from Bank of America. Please go ahead.

[Richard Dziadzio, EVP and CFO at Assurant]

Morning, Grace.

[Thomas McJoynt-Griffith, Director of Equity Research at Keefe, Bruyette & Woods]

Morning, Grace.

[Grace Carter, VP of Equity Research at Bank of America]

Good morning.

[Richard Dziadzio, EVP and CFO at Assurant]

Hello.

[Grace Carter, VP of Equity Research at Bank of America]

I think that we had previously talked about maybe some seasonality in the Connected Living book in 3Q, just with people more likely to be out and about and maybe damage their devices. I was just curious if you could quantify that on a historical basis, just as how we're thinking about how the loss ratio might shape up in the second half of the year.

[Keith Demmings, President and CEO at Assurant]

Yeah, maybe, maybe I'll offer a couple thoughts and then, and then ask Richard to jump in. Definitely, you're correct. We, we do see seasonality in Q3. We also see, to Richard's point earlier, lower trade-in volume in the third quarter and higher trade-in volume in the fourth quarter. As a result, we'd expect to see an improvement in Q4 over Q3 for Connected Living. To the extent that we've got certain mobile programs where we're on risk, obviously, we see that impact on frequency in our quarterly results in the third quarter. Now, we have moved, you know, one of our clients to a reinsurance structure, which we talked about, that non-economic contract change. That certainly will help mitigate some of that impact, but I don't think we've sized what we would expect the delta to be.

[Keith Demmings, President and CEO at Assurant]

Richard, you might wanna add some commentary.

[Richard Dziadzio, EVP and CFO at Assurant]

Yeah, we haven't sized it, but I would, I would say it's modest. I mean, you know, really what we wanted to portray is, is really Q3 is typically a softer quarter from us, for us, for the trade-ins and, and some claims increase. It's not hugely material, but it's enough for us to talk about, to really say, "Hey, when you're looking at Q3 and Q4, if you're modeling that, Q3 is gonna be softer, and, and Q4 is usually stronger," 'cause we don't have the claims, you know, the increase in claims that we just talked about, and then trade-ins are usually, are usually higher.

[Grace Carter, VP of Equity Research at Bank of America]

Thank you. I guess on the decrease, year-over-year in mobile devices service, to what extent is that driven by the discontinuation of the in-store repair capabilities versus any other factors? Thank you.

[Keith Demmings, President and CEO at Assurant]

Yeah, that was, that was $400,000 on a year-over-year basis. You, you could remove $400,000 from Q2 last year, and that'll give you an appropriate comparison.

[Grace Carter, VP of Equity Research at Bank of America]

Thank you.

[Keith Demmings, President and CEO at Assurant]

Great. Thanks, Grace. All right, I think we took all of the questions, so thank you everyone for joining today, and we'll certainly look forward to speaking to you again in November for our third quarter earnings call. And as usual, please reach out to Suzanne and Sean if you have any follow-up questions. And again, thanks, everybody.

[Operator]

Thank you. This does conclude today's teleconference. Please disconnect your lines at this time, and have a wonderful day.

Participants

Executives

• Keith Demmings, President and CEO
• Richard Dziadzio, EVP and CFO
• Suzanne Shepherd, SVP of Investor Relations and Sustainability

Analysts

• Brian Meredith, Managing Director at UBS
• Grace Carter, VP of Equity Research at Bank of America
• Jeff Schmitt, Research Analyst of Financial Services and Technology at William Blair
• John Barnidge, Managing Director at Piper Sandler
• Mark Hughes, Analyst at Truist
• Thomas McJoynt-Griffith, Director of Equity Research at Keefe, Bruyette & Woods