Globe Life Q3 2023 Earnings Call Transcript

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October 26, 2023

Key Takeaways

  • Q3 2023 net operating income rose 24% year-over-year to $260 million ($2.71/share), driven by favorable remeasurement gains under LDTI and improved claims experience.
  • Life insurance premium revenue grew 4% to $788 million with underwriting margin up 21% to $300 million; full-year 2023 life premium growth guidance remains at 3.5–4% and underwriting margin growth just over 5%.
  • Strong agency recruiting powered sales gains—average producing agents climbed 16% at American Income Life and 20% at Liberty National, lifting net life sales by 6% and 31% respectively—while direct-to-consumer sales fell 8% as marketing spend was realigned to protect margins.
  • Net investment income increased 8% to $267 million as the company invested $427 million in fixed maturities at a 6.15% yield; the $20.7 billion portfolio carries $2.6 billion of unrealized losses held at amortized cost with intent to maturity.
  • Returning capital to shareholders: YTD 2023 buybacks totaled 2.9 million shares for $321 million, supported by parent excess cash flow of ~$425 million; maintain a 300–320% RBC ratio and plan $325–350 million in 2024 repurchases.
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Earnings Conference Call
Globe Life Q3 2023
00:00 / 00:00

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Operator

Hello, and welcome to the Globe Life Incorporated third quarter 2023 earnings release conference call. Please note this conference is being recorded, and for the duration of the call, your lines will be on listen only. However, you'll have the opportunity to ask questions. This can be done by pressing star one on your telephone keypad to register your question. If you require assistance at any point, please press star zero and you'll be connected to an operator. I will now hand you over to your host, Steven Moser, Senior Director, Investor Relations, to begin today's conference. Thank you.

Steven Moser
Steven Moser
Senior Director of Investor Relations at Globe Life

Thank you. Good morning, everyone. Joining the call today are Frank Svoboda and Matt Darden, our Co-Chief Executive Officers, Tom Kalmbach, our Chief Financial Officer, Mike Majors, our Chief Strategy Officer, and Brian Mitchell, our General Counsel. Some of our comments or answers to your questions may contain forward-looking statements that are provided for general guidance purposes only. Accordingly, please refer to our earnings release, 2022 10-K, and any subsequent Forms 10-Q on file with the SEC. Some of our comments may also contain non-GAAP measures. Please see our earnings release and website for discussion of these terms and reconciliations to GAAP measures. I will now turn the call over to Frank.

Frank Svoboda
Co-CEO at Globe Life

Thank you, Steven, and good morning, everyone. In the third quarter, net income was $257 million or $2.68 per share, compared to $191 million or $1.94 per share a year ago. Net operating income for the quarter was $260 million, or $2.71 per share, an increase of 24% from a year ago. The strong growth in net income and net operating income is due in part to the remeasurement loss taken in the year-ago quarter due to the unlocking of assumptions under LDTI. Tom will discuss this further in his comments. On a GAAP reported basis, return on equity through September thirtieth is 22.6%, and book value per share is $48.51.

Frank Svoboda
Co-CEO at Globe Life

Excluding accumulated other comprehensive income, or AOCI, return on equity is 14.7%, and book value per share as of September 30 is $74.31, up 11% from a year ago. In our life insurance operations, premium revenue for the third quarter increased 4% from the year-ago quarter to $788 million. For the year, we expect life premium revenue to grow between 3.5%-4%. Life underwriting margin was $300 million, up 21% from a year ago. The increase in life underwriting margin was due in part to a remeasurement gain recognized this quarter due to improved claims experience versus a remeasurement loss taken in the year-ago quarter.

Frank Svoboda
Co-CEO at Globe Life

At the midpoint of our guidance, we expect life underwriting margin for the full year to grow a little over 5%, and as a percent of premium, to be approximately 38%. In health insurance, premium grew 3% to $331 million, and health underwriting margin was down 4% to $97 million, due in part to a remeasurement gain recognized in the third quarter of 2022 that was greater than what was recognized in the current quarter. For the year, we expect health premium revenue to grow around 3%. At the midpoint of our guidance, we expect health underwriting margin to be relatively flat and as a percent of premium to be around 29%.

Frank Svoboda
Co-CEO at Globe Life

Administrative expenses were $75 million for the quarter, down 1% from a year ago, primarily due to a decrease in pension and other employee-related costs. As a percentage of premium, administrative expenses were 6.7%, compared to 7% a year ago. For the full year 2023, we expect administrative expenses to be approximately 6.8% of premium, in line with our previous expectations. I will now turn the call over to Matt for his comments on the third quarter marketing operations.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Thank you, Frank. First, I'm going to start with American Income Life. Here, life premiums were up 6% over the year-ago quarter to $400 million, and the life underwriting margin was up 8% to $181 million. In the third quarter of 2023, net life sales were $81 million, which is up 6% from the year-ago quarter, primarily due to growth in agent count. The average producing agent count for the third quarter was 10,983, up 16% from the year-ago quarter and up 5% from the second quarter. I am encouraged to see the growth in agent count and sales. We are seeing positive results from the recruiting and sales initiatives put in place at the end of last year.

Matt Darden
Matt Darden
Co-CEO at Globe Life

At Liberty National, life premiums were up 7% over the year-ago quarter to $88 million, and life underwriting margin was up 39% to $27 million. Net Life Sales increased 31% to $24 million, and Net Health Sales were $9 million, which is up 19% from the year-ago quarter, due primarily to increase in agent count. The average producing agent count for the third quarter was 3,339, up 20% from the year-ago quarter. Liberty continues to generate positive momentum through strong recruiting and agency leadership growth. Ongoing implementation of new technology over the past few years has enabled agency leadership to more effectively monitor and manage agent activity. Now, Family Heritage.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Here, the health premiums increased 8% over the year ago quarter to $100 million, while the health underwriting margin declined 3% to $36 million. Net Health Sales were up 15% to $25 million due to increased agent count and productivity. The average producing agent count for the third quarter was 1,323, up 7% from the year ago quarter. Moving forward, this agency will continue to focus on recruiting with additional initiatives to incentivize agency middle management growth, which will lead to growth in new offices and agent count. In our Direct to Consumer division at Globe Life, life premiums increased 1% over the year ago quarter to $248 million, and life underwriting margin increased 86% to $63 million due to lower policy obligations.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Net Life Sales were $26 million, down 8% from the year-ago quarter, primarily due to declines in direct mail and insert media activity. While we will continue our efforts to grow Direct to Consumer sales activity, our primary focus will be maximizing the underwriting margin dollars on new sales by managing the rising advertising and distribution costs associated with acquiring this new business. In addition to the ability to produce new business at a healthy margin, the Direct to Consumer division provides significant support in the form of brand impressions and sales leads to our agencies that is critical to the strong growth they are seeing. At United American General Agency, health premiums increased 2% over the year-ago quarter to $137 million. Health underwriting margin of $15 million or 11% of premium is flat from the year-ago quarter.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Net Health Sales were $16 million, up 20% over the year-ago quarter, due to a 6% increase in individual Medicare Supplement sales and increased activity at Globe Life Benefits. On to projections. Now, based on the trends that we are seeing in our experience with our business, we expect that average producing agent count trends for the full year 2023 to be as follows: at American Income Life, an increase of around 12%; at Liberty National, an increase of around 18%; at Family Heritage, an increase of around 11%. Net Life Sales for the full year 2023 are expected to be as follows: American Income Life, we anticipate approximately 15% growth in the fourth quarter, which will result in full year growth of approximately 4%.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Liberty National, an increase of around 23%, and direct to consumer, a decrease of around 5%. Net Health Sales for the full year 2023 are expected to be as follows: Liberty National, an increase of around 17%, Family Heritage, an increase of around 18%, and United American General Agency, an increase of around 20%. Now for 2024, at the midpoint of our 2024 guidance, we expect sales growth for the full year of 2024 to be as follows: for life sales, American Income, high single digit, Liberty National, mid-teens growth, and direct to consumer, relatively flat as we continue to focus on profitability. For health sales, we expect Liberty National to have mid-teens growth, Family Heritage, low double-digit growth, and United American General Agency, low single-digit growth. I'll now turn the call back to Frank.

Frank Svoboda
Co-CEO at Globe Life

Thanks, Matt. We will now turn to the investment operations. Excess investment income, which we define as net investment income once required interest, was $34 million, up from $10 million from the year ago quarter. Net investment income was $267 million, up 8% or $20 million from the year ago quarter due to higher yields on fixed maturities and short-term investments, and an increase in floating interest rates on our commercial mortgage loans, including those held in limited partnerships. Required interest is up 5% over the year ago quarter, in line with the increase in net policy liabilities. For the full year, we expect net investment income to grow approximately 7% due to the combination of the favorable rate environment and steady growth in our invested assets, and expect excess investment income to grow approximately $25 million.

Frank Svoboda
Co-CEO at Globe Life

Now, regarding our investment yield. In the third quarter, we invested $427 million in investment-grade maturities, primarily in the municipal and financial sectors. We invested at an average yield of 6.15%, an average rating of A+, and an average life of 27 years, taking advantage of opportunities in the municipal sector to obtain higher yield as well as higher quality. We also invested approximately $100 million in commercial mortgage loans and limited partnerships that have debt-like characteristics. These investments are expected to produce additional yield and are in line with our conservative investment philosophy. For the entire fixed maturity portfolio, the third quarter yield was 5.19%, up 2 basis points from the third quarter of 2022, and up 1 basis point from the second quarter.

Frank Svoboda
Co-CEO at Globe Life

As of September 30, the portfolio yield was 5.23%. Now regarding the investment portfolio. Invested assets are $20.7 billion, including $18.9 billion of fixed maturities at amortized cost. Of the fixed maturities, $18.4 billion are investment grade with an average rating of A-. Overall, the total portfolio is rated A-, same as a year ago. As a reminder, we have information on our website regarding our banking and commercial loan investments. Our fixed maturity investment portfolio has a net unrealized loss position of approximately $2.6 billion due to the current market rates being higher than the book yield on our holdings. As we have historically noted, we are not concerned by the unrealized loss position and is mostly interest rate-driven.

Frank Svoboda
Co-CEO at Globe Life

We have the intent and, more importantly, the ability to hold our investments to maturity. Bonds rated BBB are 48% of the fixed maturity portfolio, compared to 52% from the year ago quarter. While this ratio is the lowest it has been in over 10 years, it is high relative to our peers. However, keep in mind that we have little or no exposure to higher risk assets such as derivatives, common equities, residential mortgages, CLOs, and other asset-backed securities held by our peers. Additionally, unlike many other insurance companies, we do not have any exposure to direct real estate investments or private equities. We believe that the BBB securities that we acquire generally provide the best risk-adjusted, capital-adjusted returns, due in part to our ability to hold securities to maturity, regardless of fluctuations in interest rates or equity markets.

Frank Svoboda
Co-CEO at Globe Life

Below investment grade bonds are $493 million, compared to $543 million a year ago. The percentage of below investment grade bonds to total fixed maturity is only 2.6%. At the midpoint of our guidance for the full year 2023, we expect to invest approximately $1.1 billion in fixed maturities at an average yield of 5.9% and approximately $310 million in commercial mortgage loans and limited partnership investments with debt-like characteristics at an average yield of approximately 8.3%.

Frank Svoboda
Co-CEO at Globe Life

Also, at the midpoint of our guidance, we expect the average yield earned on the fixed maturity portfolio to be around 5.19% for the full year 2023, and slightly higher at approximately 5.23% for the full year 2024. We expect, with respect to our commercial mortgage loans and limited partnerships, we anticipate the yield impacting net investment income to be in the range of 7.1%-7.2% for both 2023 and 2024. As we've said before, we are pleased to see higher interest rates as this has a positive impact on operating income by driving up net investment income with no impact to our future policy benefits, since they are not interest sensitive.

Frank Svoboda
Co-CEO at Globe Life

Now, I will turn the call over to Tom for his comments on capital and liquidity.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Thanks, Frank. First, let me spend a few minutes discussing our share repurchase program, available liquidity, and capital position. The parent began the year with liquid assets of $91 million and ended the third quarter with liquid assets of approximately $69 million. In the third quarter, the company repurchased approximately 755,000 shares of Globe Life Inc common stock for a total cost of $84 million. The average share price for these repurchases was $111.52.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

To date, the fourth quarter, we have purchased 165,000 shares for a total cost of $18 million at an average share price of $108.36, resulting in repurchases year-to-date of 2.9 million shares for a total cost of $321 million at an average share price of $111.63. In addition to the liquid assets held by the parent, the parent company generated excess cash flows during the third quarter and will continue to do so for the remainder of 2023. The parent company's excess cash flow, as we define it, results primarily from the dividends received by the parent from its subsidiaries, less the interest paid on debt.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

We anticipate the parent company's excess cash flow for the full year will be approximately $425 million and available to return to its shareholders in the form of dividends and through share repurchases. As previously noted, we had approximately $69 million of liquid assets at the end of the quarter, slightly above the $50-$60 million of liquid assets we had historically targeted. In addition to the $69 million of liquid assets, we expect to generate $35-$40 million of excess cash flows in the fourth quarter of 2023, providing us with approximately $90 million of assets available to the parent for the remainder of 2023, after taking into consideration the approximately $18 million of share repurchases to date in the fourth quarter.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

We anticipate distributing approximately $21 million to our shareholders in the form of dividend payments for the remainder of 2023. As mentioned, excuse me. As mentioned on previous calls, we will use our cash as efficiently as possible. We still believe that share repurchases provide the best return or yield to our shareholders over other available alternatives. Thus, we anticipate share repurchases will continue to be the primary use of the parent's excess cash flows after the payment of shareholder dividends. It should be noted that the cash received by the parent company from our insurance operations is after our subsidiaries have made substantial investments during the year to generate new sales, expand and modernize our information technology and other operational capabilities, as well as to acquire new long-duration assets to fund their future cash needs.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

The remaining amount is sufficient to support the targeted capital levels within our insurance operations and maintain the share repurchase program for 2023. In our earnings guidance, we anticipate approximately $465 million will be returned to shareholders in 2023, including approximately $380 million through share repurchases. Now, with regards to capital levels at our insurance subsidiaries, our goal is to maintain our capital levels necessary to support our current ratings. Globe Life targets a consolidated company action level RBC ratio in the range of 300%-320%. As discussed on previous calls, our consolidated RBC ratio was 321% at the end of 2022.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

In light of credit losses incurred to date, we anticipate our overall year-end RBC ratio to be at the midpoint of our range, or approximately 310%. At this point, we do not anticipate any significant credit losses or downgrades for the remainder of the year, but to the extent any do occur, we are well positioned to address any capital needed by our insurance subsidiaries to maintain RBC levels at the midpoint of our range. Now, with regards to policy obligations for the current quarter, as we have discussed on prior calls, we have included the historical operating summary results under LDTI for each of the quarters in 2022, within the supplemental financial information available on our website. In addition, we include an exhibit that details the remeasurement gain or loss by distribution channel.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

The total remeasurement gain of $19 million for the quarter reflects both current period fluctuations in experience from expected and the impact of assumption changes made in the quarter. Also, as noted on prior calls, life and health assumption changes were made in the third quarter of 2022, with an expectation of higher mortality in the life segment and more favorable claim trends in the health segment. In the third quarter of 2023, we again updated those, both our life and health assumptions, lapse, mortality, and morbidity, and as we expected, the overall impact on third quarter results was not significant, with a combined decrease in total life and health obligations of approximately $3 million. The life assumption changes increased life obligations by approximately $2 million in the quarter, while health assumption changes decreased health obligations by approximately $5 million.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

In addition to the assumption changes, the remeasurement gain or loss also indicates experience fluctuations. For the third quarter, life policy obligations were favorable when compared to our assumptions of mortality and persistency. The remeasurement gain related to experience fluctuations for the life segment resulted in $13 million of lower life policy obligations and $3 million of lower health policy obligations, primarily as a result of favorable claim experience versus expected. Now, with regards to guidance, earnings guidance for 2023, we are projecting net operating income per diluted share will be in the range of $10.49-$10.65 for the year ending December 31, 2023. The $10.50 midpoint of our guidance is $0.10 higher than what we had indicated last quarter, largely due to favorable policy obligations in the third quarter.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Our guidance anticipated. Our guidance anticipates the continuation of recent favorable short-term trends, although at a lower level than the third quarter. For the full year 2023, we anticipate life underwriting margins to be approximately 38% of premium and health underwriting margins to be approximately 29% of premium. Total acquisition costs, including the amortization of deferred acquisition costs, as well as non-deferred acquisition costs and commissions, are expected to be 21% of premium, which is consistent with the third quarter. Now, with regards to 2024 guidance, for the full year 2024, we estimate net operating earnings per diluted share will be in the range of $11-$11.60, representing 7% growth at the midpoint of the range.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

We anticipate life and health underwriting income to grow consistent with premium growth, with life and health underwriting margins as a percentage of premium to fall within the same ranges as 2023, or about 37%-39% for life and 28%-30% for health. At the midpoint of our guidance, we anticipate life premiums growing at approximately 5% and health premiums growing at around 7%. In addition, higher interest rates are expected to favorably impact excess investment income as we anticipate it to increase 7%-9% at the midpoint of our guidance.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Although 2023 results are not final for the year, at this time, we anticipate parent excess cash flows available to return to shareholders in 2024 will be a little over $400 million, slightly lower than 2023, due in part to the impact of 2023 statutory income, realized losses, and the cost of agency sales growth offsetting the benefits from favorable mortality trends and higher investment yields. Finally, let me comment on the merger announcement of Medicare Supplement sales. Earlier in the month, we announced entering into a merger agreement with Evry Health, a small regional healthcare company locally focused in the major urban areas of Texas. Evry is a startup with a technology focus to provide outstanding customer experience and results in positive health outcomes. We previously had made a small investment in Evry, and recently had the opportunity to acquire the whole company.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

We believe full ownership will allow Evry to grow, but more importantly, allow us to directly assess how we can utilize Evry's technology to enhance Globe's customer experience and service offerings. We do not expect Evry to have a significant impact on 2023 or 2024 results. Those are my comments. I'll now turn it back to Matt.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Thank you, Tom. Those are our comments, and we will now open up the call for questions.

Operator

Thank you. As a reminder, if you'd like to ask a question or make a contribution on today's call, please press star one on your telephone keypad. If you change your mind and want to withdraw your question, please press star two. Please ensure your lines are unmuted locally as you'll be prompted when to ask your question. Our first question comes from the line of Wes Carmichael from Wells Fargo. Please go ahead.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

Hey, good morning. I just had a question on mortality trends and what you're seeing. So for 2024, it sounded like the life underwriting margin is expected to be kind of the same as 2023, but I think when 2023 guidance came out, you had, you know, some expectation for COVID-related mortality. So just wondering what you're seeing in terms of your expectation for excess?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Sure. So, you know, we're continuing to see excess mortality even in the third quarter. What I would say is, the third quarter was quite favorable and favorable at Direct to Consumer. So I think really we just want to see those trends continue before we would make any adjustment to our excess mortality assumptions. And, if you recall, I did indicate on an earlier call that we do expect excess mortality to drop in 2024, so that is reflected in our guidance.

Operator

Please stay connected while we try to reach out to your speakers. Please, please go ahead with your question and answer.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

I'm sorry, is there a question?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Wes, did you get your question answered?

Operator

The next question comes from the line of Jimmy Bhullar from JPMorgan. Please go ahead.

Jimmy Bhullar
Jimmy Bhullar
Equity Research Analyst at JPMorgan

Maybe before I ask the question, I just wanted to clarify on your assumption, embedded assumption for mortality embedded in your 2024 guidance. I think you mentioned that you're assuming an improvement in excess mortality, but are you, I'm assuming you're still assuming some level of excess death beyond what used to be the case pre-pandemic, or are you not?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah, that's correct. I mean, we still expect some excess mortality in 2024.

Jimmy Bhullar
Jimmy Bhullar
Equity Research Analyst at JPMorgan

Okay.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

That's, that's all, that's all reflected in our assumptions that are included in guidance.

Jimmy Bhullar
Jimmy Bhullar
Equity Research Analyst at JPMorgan

Okay. And then, on the. I had a couple of other questions. On sales and direct response, I would've, and you've been clear that you're reducing marketing spending, and that's actually holding back your sales. Are you continuing to increase, reduce marketing spending more and more incrementally? Because sales are now going to be down, like, three years in a row, and I would have thought that at some point they'd stabilize. They might not grow, but they wouldn't keep declining. So what's driving the ongoing decline off of fairly easy comps?

Matt Darden
Matt Darden
Co-CEO at Globe Life

Yeah, I would say one of the things you'd have to look at is we had significant increases in sales during the pandemic years. So in, you know, last half of 2020 and 2021. And so part of the sales declines in the last year or so have been really getting back to pre-pandemic levels off of those unusual highs during the pandemic. So our sales are really anticipated to be relatively flat to where we were from a pre-pandemic perspective. And as I'd mentioned in the prepared remarks, we're reducing that marketing spend to make sure that it meets our profit targets and margin objectives on the new business that we're selling. And we just, as we've talked about on the prior calls, have that inflationary pressure particularly related to postage and paper costs. We've had significant increases in postage.

Matt Darden
Matt Darden
Co-CEO at Globe Life

We had over 10% increase in postage costs during 2023. That was following 2022. In the summer, there was a 7% increase. And so just really trying to pare back to make sure that those sales are consistent with what our profit expectations are. And then, as I'd mentioned, from a 2024 perspective, we're anticipating essentially flat sales and focused on profit margins. So we anticipate that leveling out here over the next year or so.

Jimmy Bhullar
Jimmy Bhullar
Equity Research Analyst at JPMorgan

Okay. And then if I think about lapses on a year-over-year basis, direct response is increasing a little bit or increased a little bit this quarter. The agency channels actually improved. So, do you have any thoughts on what's driving that? And are you seeing any sort of affordability issues, or is inflation affecting disposable income and intention of people to hold on to the policies they might have bought?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Jimmy, at DTC, I mean, I think we just feel like lapse rates for the quarter there are really just fluctuations. We do have some seasonality. There's generally an uptick in lapses in the third quarter, but at this point, nothing to indicate anything else. So really, we just believe it's fluctuations at this point.

Matt Darden
Matt Darden
Co-CEO at Globe Life

And we're also seeing, I would say, just from an inflationary pressure perspective, we're seeing our premium per policy actually increasing, which is kind of an offset of we're not seeing that inflationary pressure from a sales side. Our productivity, for the most part, on a per agent, per sale basis, is also up, across the board. So again, we're just really not seeing that inflationary pressure from a sales side. And I agree with Tom, I think some of the lapse experience is really just a fluctuation, not a trend.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

I think the good thing about DTC renewal lapses is they're very stable, right? So we're pleased to see that stability in those lapse rates.

Jimmy Bhullar
Jimmy Bhullar
Equity Research Analyst at JPMorgan

Thank you.

Operator

The next question comes from a line of Wilma Burdis, from Raymond James. Please go ahead. Wilma Burdis from Raymond James, please go ahead with your question.

Wilma Burdis
Wilma Burdis
Director of Asset Management and Life Insurance at Raymond James

Oh, hey, good morning. You guys have been talking this year about how a key driver of strong agent count growth across the three channels has been the focus on growing the middle management. Could you quantify or provide more details on the middle management growth in each of the channels?

Matt Darden
Matt Darden
Co-CEO at Globe Life

Sure. At American Income, year-to-date, our middle management count is up 20%. That's accelerated here over the last half of the year. We anticipate ending around 10%-15% in middle management count growth for the full year 2023. Liberty National has also had strong middle management count growth. It's up 9% on a year-to-date basis, and anticipate ending the year around, you know, 9% or 10% as well. Family Heritage is about flat from a middle management count growth, but they had an acceleration in that middle management growth in 2022, with 9% growth. We anticipate ending the year around 2%-4% middle management count growth. We take those assumptions and really the trends that we're seeing.

Matt Darden
Matt Darden
Co-CEO at Globe Life

As a reminder, strong recruiting is that first-level agent, and then it takes a period of time to get into the middle management. So that's in our assumptions for the sales guidance that we issued for 2024, of just looking at that agent count growth and how that translates into middle management count growth over a period of time.

Operator

The next question comes from the line of Ryan Krueger from KBW. Please go ahead.

Ryan Krueger
Ryan Krueger
Managing Director of Equity Research for Life Insurance Sector at KBW

Hey, thanks. Good morning. I had a couple questions on the 2024 guidance. Just, I think a couple items you hadn't provided were admin expense expectations, as well as the buyback expectation in your 2024 guidance.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah, Ryan, I, with respect to, you know, admin expenses, we do see those probably ticking up just a little bit as a percentage of premium, maybe getting closer to, you know, 7% for the year. We're seeing, you know, continued investments in our IT operations, plus we have some additional depreciation from some projects that were in place. And then we're seeing probably a higher expectations around some postage increases for the year, that are probably, you know, driving, as a percentage, up a little faster than, you know, what we're seeing in premium growth, with respect to that.

Ryan Krueger
Ryan Krueger
Managing Director of Equity Research for Life Insurance Sector at KBW

Yes, on the buyback, yeah.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

With the lower excess cash flow as well as lower excess liquid assets at the parent, 'cause we're just slightly above that $50 million-$60 million that we target. We'd expect the amount available to shareholders would be lower in 2024 than what was in 2023. And, you know, the year is not final, so we don't have our final statutory for the year, but we'd expect repurchase to be in the range of $325 million-$350 million.

Ryan Krueger
Ryan Krueger
Managing Director of Equity Research for Life Insurance Sector at KBW

Thanks. And then just how much is the $400 million of free cash flow being depressed by things like credit losses and excess mortality that has occurred in 2024? Just trying to think about what that would be, I guess, when you roll forward a year to a more normalized level.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah, it's not the only thing, it's, but it's about $50 million for the credit losses. And then, you know, we've had quite strong sales growth in the year, and that adds a little bit of strain as well. So it's really kind of those two factors.

Ryan Krueger
Ryan Krueger
Managing Director of Equity Research for Life Insurance Sector at KBW

Okay, great. Thanks. And then just if I could sneak in one last one. I just wanted to clarify on mortality. Is, I guess, am I reading this correctly, that you're still seeing some level of excess mortality, but it's better than the excess mortality that you had assumed in your projections this year?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

So yes, yes, on both counts, we are still seeing excess mortality. Good thing is we've seen, you know, deaths from cancer and heart and circulatory disorders, come in, come down a bit. Again, those are still higher than where we had seen them historically, so they're still elevated. And, the second part of your question was on the, what was the second part there?

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

I was just saying that you, you have already assumed excess mortality in the near term, in your, in your cash flow assumptions. So you're seeing excess mortality, but it's not as bad as what you had already assumed. Is that right?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah, that's correct. And you can see that in the remeasurement gains to the extent that we have lower obligations due to fluctuations. That's indicative of favorable mortality or lapse experience. And so you can see that kinda historically, and then if you backed out the assumption changes that were made in the third quarter of and 2023, you can see that we're coming in a little bit favorable from what our underlying assumptions are.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

So.

Ryan Krueger
Ryan Krueger
Managing Director of Equity Research for Life Insurance Sector at KBW

Got it. Thanks a lot.

Frank Svoboda
Co-CEO at Globe Life

Yeah. One of the things I would just add to that, Ryan, is that, like Tom said, you know, so we are seeing the actual experience coming up in a little bit lower than those expectations. They're still running a little bit elevated, as Tom indicated, and but we are seeing some positive trends in like, in that, just like what we thought. But we I kind of think about those fluctuations the way, you know, we've always had fluctuations. It's just that difference between assumptions and that actual experience really hasn't had a change so far in our long-term expectations. You know, and that's what's really driving the assumption changes.

Frank Svoboda
Co-CEO at Globe Life

So, you know, even though we're seeing some positive in the near term, we really want to, and I think Tom mentioned this, we really want to see some of that stick around for a while longer before we start to think, is there really anything different, you know, that we need to think about with respect to those long-term assumptions?

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Got it. That's helpful. Thank you.

Operator

The next question comes from the line of Max Fritscher from Truist Securities. Please go ahead.

Max Fritscher
Max Fritscher
Equity Research Associate at Truist Securities

Hi, good morning. I'm going today for Mark Hughes. A similar question was asked last quarter, but I just wanted to get your updated broad outlook on recruiting, with agent count being up in all channels and the labor market still being tight?

Matt Darden
Matt Darden
Co-CEO at Globe Life

Yeah, what we historically have seen and continue to see with this economic cycle is that, we are able to recruit strongly in these type of environments, and, you know, I think that's shown in 2023, and we anticipate that momentum carrying forward in 2024. As a reminder, we're not recruiting individuals that are unemployed. We're really recruiting people that are looking for a different and better opportunity, particularly an entrepreneurial opportunity. And inflation actually can be a help to us in the, that fact, is that we provide an opportunity where folks are more in control of their income based on their activity and output. And so they have an opportunity to make more money than maybe a fixed income job that they're currently in. So we see strong recruiting growth associated with that.

Matt Darden
Matt Darden
Co-CEO at Globe Life

The other thing that we see is, people want an opportunity to have flexibility. And as you see more and more companies announcing return to the office and some of those type of scenarios, we're seeing more people being attracted to the flexible opportunity that we provide and that more entrepreneurial opportunity. And I just point to, you know, we go back and look at how have we performed during other economic cycles. You know, American Income, as an example, had double-digit growth in 2002, 2008 and 2009, also had double-digit growth. And so during those economic cycles, we typically see a very strong recruiting growth, which translates into strong sales growth. So we anticipate that moving forward into 2024 as well.

Max Fritscher
Max Fritscher
Equity Research Associate at Truist Securities

Thank you. Sorry if I missed it, but did you guide to a full year 2024 agent count number?

Matt Darden
Matt Darden
Co-CEO at Globe Life

No, we typically don't do that on this particular call. We're, we really want to see how the fourth quarter comes out, because that, that agent count trend and the momentum that we have in the fourth quarter really determines how the, the rest of the year shakes up. So we generally discuss that on our next call.

Max Fritscher
Max Fritscher
Equity Research Associate at Truist Securities

Okay. That's all I have. Thank you very much.

Operator

Next question comes from the line of Tom Gallagher from Evercore ISI. Please go ahead.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Good morning. I wanted to circle back on the experience gains in Life Insurance. I must be doing something wrong when I'm calculating this because, at least the way I'm trying to understand this, it looks to me like your mortality experience is favorable, probably as good, if not better, than pre-pandemic levels. But, you know, just so if you could help, help correct the math here, or at least explain, the proper way to think about it. If I followed the logic on the experience gains and mortality for the quarter, I would have gotten -$3 million for the assumption review for life, which would mean the $11 million gains would have been $14 million of experience gains. Is that? Am I thinking about that part of it correctly?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah, it was $2 million for life, so it would be $13 million of favorable experience in the third quarter for life.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Okay. And then is the $13 million representative of around 30% of the experience and then 70% gets capitalized and amortized? Is that, is that still a proper way to think about the smoothing aspect to this, or no?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

No, that is, that is a smooth number. So that's the, that's, you know, that's 1.7% impact on, as a percent of premium to the obligation ratio. And what I'd say is, third quarter was very favorable from a mortality perspective across each of the distribution channels. So, you know, that's something we're keeping an eye on to see if that continues or not, or whether it was just, you know, some timing. But, but yeah, it was a, it was a favorable quarter from a mortality perspective.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Okay. So I'm not, I'm not misunderstanding that. If I just isolated Q3, and I looked at the, the claims experience, this, to me, looks like the best quarter you've had, I don't know, in three or four years. Is that?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Is that fair?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

I mean, if you look back to, I mean, it's relative to the assumptions that we have underlying it, but if you look back to, like, second quarter, the remeasurement gain on life was favorable by $2.4 million. That seems more normal to me. So that's why, you know, third quarter was particularly favorable, and in the first quarter of 2023, it was $2.6 million. So again, you know, really indicative of a third quarter that's quite favorable.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Okay. And again, not to get too in the weeds on this, but am I thinking about it correctly? If I was to say, what was the actual experience, would it be around $45 million of favorability on the total claims, but the majority of that gets smoothed? Or, like, is that the gross claim number that would be favorable that I should be thinking about here?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

You know, that's along the lines of our rule of thumb, right? Which is, we said 25% of volatility comes through, but there's quite a bit of, really, it depends on where that experience emerged as far as what the impact is in the quarter. So that's a rule of thumb, but I think there's devil in the details as we dig deeper into that. So I wouldn't jump to that conclusion.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Okay. All right. Yeah, so suffice to say, though, if you were to repeat of this quarter for a while, then there would be probably some consideration giving to changing future assumptions.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Agreed. Yes.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Okay.

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

I think that's right. That's where you want to look and say, "What is that long-term trend?" You know, you're seeing that many quarters in a row, and that would really be more indicative of something in the... that the assumptions aren't, you know, aren't quite in line.

Tom Gallagher
Tom Gallagher
Senior Managing Director of US Life Insurance Sector at Evercore ISI

Okay. All right. Thanks for the help.

Operator

The next question comes from the line of Wes Carmichael from Wells Fargo. Please go ahead.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

Hey, good morning, and sorry, I guess I got disconnected earlier. But I wanted to kind of still follow up on the mortality trend question, and I'm curious, and, you know, to Tom's point, you know, it was a good quarter, favorable. But, you know, what are you thinking for 2024 in terms of assuming excess mortality? Is that just informed by, you know, the pandemic, or are you expecting, you know, COVID deaths going forward or any other cause of death that you might be able to help us with in your expectation?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

Yeah. The excess death assumption that we have, that underlies our assumptions, grades off over time, over the next few years. So in 2024, we expect excess mortality to grade off, be lower than it was in 2023, to be lower in 2024. And then again, we'd expect it to be a little bit lower in 2025 as well. So our kind of underlying thought here is that it's just going to take some time to go back to more normal mortality levels.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

Got it.

Frank Svoboda
Co-CEO at Globe Life

Wes, what I would. You know, if actual experience ends up being, you know, as Tom said, that you have that basic assumption that's underlying our 2024 projections, you know, and if actual experience does continue to be, you know, more favorable than that, then that is what will pop out then in those future quarters in revaluation gains. And again, to keep it in a little bit of perspective, you know, keep in mind that, you know, our life obligations are, you know, between $300 million-$400 million on a quarterly basis. So you're looking at if we're looking at $2 million-$3 million of fluctuation, you know, in a particular quarter, that's not a, you know, a real high level of, of difference between those, you know, those expectations.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

Understood. And then a different question, but, you know, to the extent, and I know you don't really expect this, but to the extent you see any additional, you know, credit losses or ratings drift, would you let the RBC ratio, you know, fall below your 300% low end? Or would you expect to kind of temper the buyback program to kind of maintain the capital themselves?

Tom Kalmbach
Tom Kalmbach
CFO at Globe Life

We would not let it drop below 300%. That would not be our plan. We would probably use some short-term financing to shore up capital levels at the subsidiaries.

Frank Svoboda
Co-CEO at Globe Life

Yeah, I would say that, you know, you think of it at that point in time, if we would make the commitment to maintaining that minimum level of RBC, but then we would think of it as a financing transaction at that point in time, how do we finance that? What's our best way of doing that? We would look to alternative sources, more cheaper sources, if you would, rather than the buyback, and those would be our first line, you know, sourcing. And only if we weren't able to find alternative sources, you know, we then do know that we have the buybacks available to us, so we're not concerned on our ability to do so. But we would, you know, seek to use other sources of financing before using the buyback.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

Got it. And maybe on the financing topic, any update to your expectation for issuing debt? I think you said, you know, previously you might do $300 million or maybe a little bit more in 2024.

Frank Svoboda
Co-CEO at Globe Life

Yeah, haven't really solidified or around an amount, but, again, would confirm we'd probably do at least $300 million to be index eligible, and, we'll just continue to look at market environments and when the best time to do that is.

Wes Carmichael
Wes Carmichael
VP of Equity Research for US Insurance at Wells Fargo

Thank you.

Operator

Before we proceed to the next question, a final reminder. If you'd like to ask a question, please press star one. The next question comes from the line of Suneet Kamath from Jefferies. Please go ahead.

Suneet Kamath
Suneet Kamath
Senior Research Analyst at Jefferies

Yeah, thanks. Good morning. So just going back to last quarter, I think you guys talked about a stress test of $25 million-$50 million of potential credit losses. I, I don't recall hearing an update there, so I just wanted to see if there was one. And then somewhat related to, I think, Wes's question: What are you building in for potential investment losses as we think about 2024?

Frank Svoboda
Co-CEO at Globe Life

So I would say, well, both of those, you know, with respect to the stress testing, no real material change to, you know, our thoughts around that. We've, you know, we have updated that. We always do kind of a bottom-up approach with respect to what we think potential downgrades would be. You know, overall, we feel really good about where the portfolio is. We've had seven straight quarters of net upgrades, in the portfolio, and we've positioned it pretty well, you know, to where, of course, we have, you know, potentials for downgrades and, and would expect if in fact, there's some, you know, economic downturns, you know, some downgrades and, at least the potential for some defaults. But right now, in our base case for 2024, we don't anticipate any defaults, with respect to that.

Frank Svoboda
Co-CEO at Globe Life

Now, if we have any, you know, anticipate that there could be some, you know, some overall net downgrades, but those would be in our, you know, expectations around, you know, capital and, and capital requirements, and feel comfortable with our ability to, to manage that. Doesn't really have a, an impact, if you will, on, the earnings guidance, for 2024.

Suneet Kamath
Suneet Kamath
Senior Research Analyst at Jefferies

Got it. Okay. And then just, you may have mentioned this, and I may have missed it. What are you assuming for just interest rates for next year? Obviously, you have a, you know, investment income assumption built into your guidance, but are you assuming kind of current forward curve, or what sort of. If you could just unpack that a little bit?

Frank Svoboda
Co-CEO at Globe Life

Yeah. For 2024, we basically take a look at the Bloomberg survey of economists and where they are projecting, you know, both bench and overall, you know, index rates. For, you know, we tend to look at that BBB, BBB+, you know, kind of space, if you will, and around looking at 30-year, figuring that our overall maturities are probably in that 25-30 year range. We do see that. They generally are predicting it to decrease over the course of 2024. Most of that, you know, in the second half of the year. On average, you know, we are anticipating our expectation on average about 5.7% for the year.

Suneet Kamath
Suneet Kamath
Senior Research Analyst at Jefferies

Got it. That's your new money rate?

Frank Svoboda
Co-CEO at Globe Life

Yes.

Suneet Kamath
Suneet Kamath
Senior Research Analyst at Jefferies

Yeah. Got it. And then just one last one, if I could. Just given the strong recruiting that you guys have done, do you have a rule of thumb around what percentage of life sales and then health sales come from new recruits? I think, I think you may have said that in the past, but I just wanted to ask.

Matt Darden
Matt Darden
Co-CEO at Globe Life

Yeah, it's a, it's a significant portion. It depends on. There's fluctuations in this, so you're right, it's kind of a rule of thumb, but it can generally be 30 or 40% or more of our new sales come from those agents that have been recruited in the first year. And if you remember, our business model is recruit agents, and then they start moving into those middle management ranks, and then their time is split between sales and recruiting, training, and onboarding new agents. And so that's why a lot of our sales are driven from those first-year agents, because the middle management count or that middle management growth is driving more of activity around recruiting, training, and development of those new agents.

Suneet Kamath
Suneet Kamath
Senior Research Analyst at Jefferies

Got it. Okay. Thank you.

Operator

There are no further questions, so I'll hand you back to Steven Moser to conclude today's conference.

Steven Moser
Steven Moser
Senior Director of Investor Relations at Globe Life

All right. Thank you for joining us this morning. Those are our comments, and we will talk to you again next quarter.

Operator

Thank you for joining today's call. You may now disconnect your lines.

Executives
    • Matt Darden
      Matt Darden
      Co-CEO
    • Steven Moser
      Steven Moser
      Senior Director of Investor Relations
    • Tom Kalmbach
      Tom Kalmbach
      CFO
Analysts
    • Frank Svoboda
      Co-CEO at Globe Life
    • Jimmy Bhullar
      Equity Research Analyst at JPMorgan
    • Max Fritscher
      Equity Research Associate at Truist Securities
    • Ryan Krueger
      Managing Director of Equity Research for Life Insurance Sector at KBW
    • Suneet Kamath
      Senior Research Analyst at Jefferies
    • Tom Gallagher
      Senior Managing Director of US Life Insurance Sector at Evercore ISI
    • Wes Carmichael
      VP of Equity Research for US Insurance at Wells Fargo
    • Wilma Burdis
      Director of Asset Management and Life Insurance at Raymond James
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