Freshworks Inc. (NASDAQ:FRSH) develops cloud-based software designed to help businesses manage customer and employee experiences. Its products are intended for organizations of various sizes and emphasize ease of use, rapid deployment and integration with other business applications.
The company’s product portfolio includes Freshdesk for customer support and service management, Freshservice for IT service management, Freshsales for customer relationship management, Freshchat for messaging and conversational engagement, and Freshmarketer for marketing automation and optimization. Freshworks also incorporates Freddy, its artificial intelligence platform, across its products to support automation, customer service and employee workflows.
Freshworks was founded in 2010 as Freshdesk by Girish Mathrubootham and Shan Krishnasamy. The company is headquartered in San Mateo, California, and serves customers internationally through its cloud software platform. It became a publicly traded company on the Nasdaq in 2021.
Dennis Woodside serves as Freshworks’ chief executive officer, while co-founder Girish Mathrubootham serves as executive chairman. The company’s software is used by businesses across industries to support customer service, information technology, sales, marketing and other internal operations.
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