IBEX (NASDAQ: IBEX) is a global provider of customer experience and business process outsourcing solutions, specializing in digital engagement and customer care services. The company offers a comprehensive suite of solutions designed to enhance customer satisfaction and loyalty across multiple channels, including voice, chat, email, social media, and emerging digital platforms. IBEX leverages advanced analytics, artificial intelligence, and automation tools to deliver personalized interactions and drive operational efficiencies for its clients.
IBEX’s core service offerings encompass inbound customer care, technical support, sales and lead generation, and back‐office processing. The company’s digital solutions include AI‐driven virtual assistants, speech and text analytics, workforce optimization tools, and e‐commerce support services. These capabilities enable organizations to optimize customer journeys, reduce handling times, and gain insights into customer behavior. IBEX also provides quality assurance, workforce management, and performance reporting solutions to maintain high service standards and ensure compliance with industry regulations.
Founded in 1998 and headquartered in Miami, Florida, IBEX operates delivery centers in the United States, Philippines, Costa Rica, and Malta, serving clients across North America, Europe, and Asia. The company’s diverse industry focus spans telecommunications, healthcare, financial services, travel and hospitality, retail, and technology sectors. By combining local market expertise with global service delivery, IBEX helps organizations address regional customer preferences while maintaining consistent quality and cost efficiencies.
IBEX went public in 2019 and is listed on the NASDAQ under the ticker “IBEX.” The company is led by Founder and Chief Executive Officer David Hatfield, who brings more than two decades of experience in customer experience management. Under his leadership, IBEX has evolved from a traditional contact center business into a technology‐enabled partner for brands seeking to elevate their customer engagement strategies and adapt to an increasingly digital marketplace.
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