Genpact is a global professional services firm that specializes in digital transformation, analytics, and business process outsourcing. Originally founded in 1997 as GE Capital International Services, the company became an independent, publicly traded entity in 2005. It has since expanded its capabilities to include a broad spectrum of services spanning finance and accounting, procurement, supply chain management, and customer experience. Genpact leverages advanced technologies—such as artificial intelligence, robotic process automation, and cloud computing—to help clients optimize operations and drive innovation.
Serving a diverse range of industries, Genpact’s clientele includes companies in banking and financial services, consumer goods, healthcare, insurance, manufacturing, and technology. The firm delivers end-to-end solutions, from strategy and consulting to managed services, tailored to each sector’s unique challenges and regulatory requirements. By integrating domain expertise with data-driven insights, Genpact enables organizations to enhance productivity, reduce costs, and improve decision-making.
With more than 100,000 professionals across over 30 countries, Genpact maintains a strong global presence in regions including North America, Europe, Asia Pacific, and Latin America. Its delivery network combines onshore, nearshore, and offshore centers, allowing clients to access specialized talent and achieve operational scalability. The company emphasizes a client-centric approach, building long-term partnerships and continuously evolving its service offerings to keep pace with emerging market trends.
Under the leadership of Chief Executive Officer NV “Tiger” Tyagarajan, Genpact has pursued growth through strategic acquisitions, technology investments, and capability enhancements. The board of directors and senior management team bring extensive experience in consulting, outsourcing, and digital technologies. Together, they focus on driving sustainable growth and delivering measurable impact for clients worldwide.
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