Genpact is a global professional services firm that delivers digital-led innovation and digitally enabled operations to drive client transformations. The company leverages its proprietary platforms and deep domain expertise to streamline end-to-end business processes in areas such as finance and accounting, procurement, supply chain management, risk and compliance, and customer experience. Genpact’s offerings combine analytics, artificial intelligence, automation, and process design to help organizations improve efficiency, reduce costs, and enhance decision-making.
Founded in 1997 as a business unit within General Electric to manage back-office processes, the company expanded its client base beyond GE and went public in 2005. Over time, Genpact evolved from a traditional outsourcing provider into a digital transformation partner, integrating Lean Six Sigma methodologies with advanced technologies. The firm completed its separation from General Electric in 2012 and has since focused on building its own identity and expanding its solution portfolio.
Genpact serves clients across a diverse range of industries, including banking and financial services, healthcare, consumer goods, manufacturing, and insurance. Its global delivery network spans more than 30 countries, with delivery centers in North America, Europe, Latin America, and Asia. By combining local market knowledge with centralized centers of excellence, Genpact tailors solutions to meet specific regulatory, cultural, and operational requirements.
Under the leadership of Chief Executive Officer Tiger Tyagarajan, Genpact has accelerated investments in artificial intelligence, data analytics, and cloud technologies. The company’s leadership team emphasizes a client-centric approach and continuous innovation, aiming to create flexible, scalable solutions that support long-term growth for organizations navigating digital disruption.
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