CarMax (NYSE: KMX) is a leading retailer of used vehicles in the United States, offering customers a streamlined, no-haggle purchasing experience. The company’s inventory spans a broad range of makes and models, each of which undergoes a comprehensive inspection process before being offered for sale. Customers can shop in person at CarMax’s retail locations or browse the company’s online platform, which provides detailed vehicle histories, virtual tours and contactless purchasing options.
Originally launched in 1993 as a division of Circuit City, CarMax became an independent, publicly traded company in 1997. Headquartered in Richmond, Virginia, the business has expanded its footprint by establishing an extensive network of retail stores and distribution centers across the United States. This nationwide presence allows CarMax to serve diverse regional markets, ensuring accessibility for both urban and suburban car buyers.
In addition to vehicle sales, CarMax provides a suite of ancillary services designed to support the car‐buying process. CarMax Auto Finance offers tailored financing solutions, while the company’s Extended Service Plans and vehicle protection products help buyers manage long‐term ownership costs. CarMax also accepts trade-ins, conducts vehicle appraisals and arranges transportation for customers seeking delivery services.
Leadership at CarMax is focused on enhancing the omnichannel experience and maintaining a people-first culture. Under the direction of Chief Executive Officer Tom Folliard, the company has invested in digital tools and data analytics to streamline operations and personalize customer interactions. CarMax continues to prioritize transparency, customer satisfaction and operational efficiency as it navigates the evolving automotive retail landscape.
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