Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing a wide range of services to clients across industries such as telecommunications, financial services, healthcare, retail and technology. The company specializes in customer care, technical support, digital solutions and back-office processing, helping organizations enhance customer satisfaction, streamline operations and drive digital transformation.
Founded in Paris in 1978 by Daniel Julien, Teleperformance has grown from a single call-center operation into a multinational enterprise. Over the years, the company has expanded through both organic growth and strategic acquisitions, adapting its offerings to meet the evolving needs of a digital economy and delivering omnichannel solutions that span voice, email, chat, social media and AI-enabled automation.
Teleperformance’s service portfolio encompasses end-to-end customer engagement, including inbound and outbound customer care, technical help desk, debt collection, analytics and insights, as well as back-office functions such as claims processing and transaction management. The company places a strong emphasis on digital integration, leveraging analytics, artificial intelligence and robotic process automation to optimize workflows and deliver personalized experiences at scale.
With operations in more than 80 countries and a workforce distributed across all major regions—Americas, Europe, the Middle East, Africa and Asia Pacific—Teleperformance serves both local and global clients. Under the leadership of founder Daniel Julien, who continues to serve as Chairman and Chief Executive Officer, the company focuses on maintaining consistent quality standards, fostering a culture of employee engagement and expanding its footprint in emerging markets.
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