Capital One Financial Q1 2022 Earnings Report

Capital One Financial EPS Results

• Actual EPS: $5.62
• Consensus EPS: $5.39
• Beat/Miss: Beat by +$0.23
• One Year Ago EPS: $7.03

Capital One Financial Revenue Results

• Actual Revenue: $8.17 billion
• Expected Revenue: $8.02 billion
• Beat/Miss: Beat by +$152.54 million
• YoY Revenue Growth: +14.90%

Capital One Financial Announcement Details

• Quarter: Q1 2022
• Date: 4/26/2022
• Time: After Market Closes
• Conference Call Date: Tuesday, April 26, 2022
• Conference Call Time: 8:28AM ET

Capital One Financial (NYSE:COF) (NYSE: COF) is a diversified bank holding company headquartered in McLean, Virginia. The company’s core businesses include credit card lending, consumer and commercial banking, and auto finance. Capital One issues a wide range of credit card products for consumers and small businesses, and it operates deposit and digital banking services aimed at retail customers and small to midsize enterprises.

Products and services include credit and charge cards, checking and savings accounts (including the online-focused Capital One 360 platform), auto loans, and commercial lending solutions. The company combines traditional branch and ATM services with a significant digital and mobile banking presence, and it emphasizes data analytics and technology in underwriting, customer acquisition and risk management.

Founded in 1994 by Richard Fairbank and Nigel Morris, Capital One grew rapidly as a data-driven card issuer and later expanded its consumer banking footprint through acquisitions such as the 2012 purchase of ING Direct USA, which helped build its online banking business. The firm primarily serves customers in the United States, with select international operations and business lines that reach broader markets.

Capital One operates as a federally regulated bank holding company and serves a mix of retail and commercial clients. Leadership has included its co-founders in senior roles, and the company continues to invest in technology, compliance and risk management to support its lending and deposit-taking activities.

Capital One Financial Q1 2022 Earnings Call Transcript

Key Takeaways

• Strong Q1 earnings: Capital One reported net income of $2.4 billion, or $5.62 per diluted share, including a $192 million gain from sales of two card partnership loan portfolios.
• Robust loan growth: Period-end loans held for investment rose 1% sequentially and average loans grew 3%, with year-over-year increases of 19% in domestic cards, 14% in consumer auto loans, and 17% in commercial banking.
• Resilient credit performance: Domestic card net charge-off rates improved to 2.12% (down 42 bps YoY), auto at 0.66%, and commercial at 0.06%, supported by an $11.3 billion allowance and elevated coverage ratios.
• Net interest margin trends: NIM was 6.49%, up 50 bps year-over-year but down 11 bps quarter-over-quarter largely due to two fewer days; future NIM will hinge on balance-sheet mix, interest rates, and competitive pressures.
• Capital deployment: The CET1 ratio stood at 12.7%, down 40 bps from Q4 as $2.4 billion in share repurchases were executed and the board authorized an additional $5 billion buyback starting in Q3.

Presentation

[Operator]

Good day, ladies and gentlemen, and welcome to the Capital One first quarter 2022 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question-and-answer period. If you would like to ask a question during this time, simply press the star key then the number one on your telephone keypad. If you'd like to withdraw your question, please press the star key then the number two. Thank you. I would now like to turn the call over to Mr. Jeff Norris, Senior Vice President of Global Finance. Sir, you may begin.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Thanks very much, Keith, and welcome everybody to Capital One's first quarter 2022 earnings conference call. As usual, we are webcasting live over the Internet. To access the call on the Internet, please log on to Capital One's website at capitalone.com and follow the links from there. In addition to the press release and financials, we've included a presentation summarizing our first quarter 2022 results. With me this evening are Mr. Richard Fairbank, Capital One's Chairman and Chief Executive Officer, and Mr. Andrew Young, Capital One's Chief Financial Officer. Rich and Andrew are gonna walk you through this presentation. To access a copy of the presentation and press release, please go to Capital One's website, click on Investors, then click on quarterly earnings release. Please note that this presentation may contain forward-looking statements.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Information regarding Capital One's financial performance and any other forward-looking statements contained in today's discussion and the materials speak only as of the particular date or dates indicated in the materials. Capital One does not undertake any obligation to update or revise any of this information, whether as a result of new information, future events, or otherwise. Numerous factors could cause our actual results to differ materially from those described in forward-looking statements. For more information on those factors, please see the section titled Forward-Looking Information in the earnings release presentation and the Risk Factors section in our annual and quarterly reports accessible at the Capital One website and filed with the SEC. Now I'll turn the call over to Mr. Young. Andrew?

[Andrew Young, CFO at Capital One Financial]

Thanks, Jeff, and good afternoon, everyone. I'll start on slide three of tonight's presentation. In the first quarter, Capital One earned $2.4 billion or $5.62 per diluted common share. The results include one notable item, a $192 million gain from the sale of two card partnership loan portfolios in the quarter. Period-end loans held for investment grew 1% on a linked-quarter basis, and average loans grew 3%. Revenue in the linked quarter increased 1%. Non-interest expense decreased 3% in the quarter, driven by declines in both marketing and operating expenses. Provision expense in the quarter was $677 million as net charge-offs of $767 million were partially offset by an allowance release. Turning to slide four, I will cover the changes in our allowance in greater detail.

[Andrew Young, CFO at Capital One Financial]

For the total company, we released $119 million of allowance in the first quarter, and the total allowance balance now stands at $11.3 billion. We continue to hold an elevated amount of qualitative factors to account for a number of uncertainties. Our total company coverage ratio is now 4%. Turning to slide five, I'll discuss the allowance and coverage of each of our segments. As you can see in the graphs, our allowance coverage ratio was largely flat across each of our business segments. In our Total Card segment, the allowance balance declined $65 million, driven by our International Card businesses. In our Domestic Card business, the allowance balance remained flat at $8 billion.

[Andrew Young, CFO at Capital One Financial]

With the slight decline in ending loans, the flat allowance balance in domestic card resulted in a slight increase in the coverage ratio to 7.38%. In our consumer banking segment, the allowance balance declined by $16 million, which, when coupled with loan growth, resulted in a 10 basis point decline in coverage to 2.37%. In commercial, the $41 million decline in allowance balance was driven by portfolio credit improvement. The decline in coverage ratio was driven by both the allowance release as well as growth. Turning to page six, I'll now discuss liquidity. You can see our preliminary average liquidity coverage ratio during the first quarter was 140%. The LCR remains stable and continues to be well above the 100% regulatory requirement.

[Andrew Young, CFO at Capital One Financial]

The investment portfolio ended the quarter at $89 billion, declining by about $6 billion on a linked-quarter basis. Rising rates drove a market value decline of $4.3 billion, with the remaining decline due to our continued efforts to reduce our investment portfolio from the elevated levels during the pandemic. Turning to page seven, I'll cover our net interest margin. Our first quarter net interest margin was 6.49%, 50 basis points higher than the year ago quarter and 11 basis points lower than Q4. Relative to a year ago, the increase in NIM is largely driven by a balance sheet shift as we deployed excess cash to loans.

[Andrew Young, CFO at Capital One Financial]

The linked quarter decrease in NIM was driven by having two fewer days in the first quarter. Normalizing for day count effect, higher yields in both our card business and in our investment portfolio were roughly offset by the impacts of hedges on the balance sheet and lower auto yields. Outside of quarterly day count, the NIM from here will largely be a function of the changes in our balance sheet mix, interest rates, and the impacts of competition on loan yields and deposit betas. Turning to slide eight, I will end by discussing our capital position. Our common equity tier one capital ratio was 12.7% at the end of the first quarter, down 40 basis points from the prior quarter. Net income in the quarter was more than offset by share repurchases, the impact of the CECL transition, and higher risk-weighted assets.

[Andrew Young, CFO at Capital One Financial]

Recall that the phase-in of CECL transition relief began on January first. We recognized 25% of our $2.4 billion total after-tax phase-in amount in the first quarter. Also in the quarter, we repurchased $2.4 billion of common stock as part of the $5 billion share authorization that our board approved in January. Earlier this month, in addition to approving our CCAR 2022 submission and our capital plan, our board of directors also approved the authorization of up to an additional $5 billion of common stock repurchases that will be available beginning in the third quarter of this year. We continue to estimate that our CET1 capital need is around 11%. With that, I will turn the call over to Rich. Rich?

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Thank you, Andrew, and good evening, everyone. I'll begin on slide 10 with our credit card business. Year-over-year growth in purchase volume and loans, coupled with strong revenue margin, drove an increase in revenue compared to the first quarter of 2021. Credit card segment results are largely a function of our domestic card results and trends, which are shown on slide 11. Our domestic card business posted strong year-over-year growth in every top-line metric in the first quarter as we continued our long-standing strategic focus on winning with heavy spenders and building a franchise across the business. Purchase volume for the first quarter was up 26% year-over-year and up 47% compared to the first quarter of 2019. The rebound in loan growth accelerated, with ending loan balances up $16.9 billion or about 19% year-over-year.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Ending loans were down just 1% from the sequential quarter, better than the typical seasonal decline of around 7%. Revenue was up 20% year-over-year, driven by the growth in purchase volume and loans, as well as strong revenue margin. Domestic card revenue margin for the first quarter was 18.3%. Revenue margin continued to benefit from spend velocity, which is the purchase volume and net interchange growth outpacing loan growth. Spend velocity is driven by the traction we're getting with heavy spenders. The margin also includes a gain from a card partnership portfolio sale in the quarter. Credit results remain strikingly strong. The domestic card charge-off rate for the quarter was 2.12%, a 42 basis point improvement year-over-year.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

The 30+ delinquency rate at quarter end was 2.32%, 8 basis points above the prior year. Gradual credit normalization continued in the first quarter. On a linked-quarter basis, the charge-off rate was up 63 basis points, and the delinquency rate was up 10 basis points. Non-interest expense was up 33% from the first quarter of 2021, driven by an increase in marketing. Total company marketing expense was $918 million in the quarter. Our choices in domestic card marketing are the biggest, but of course, not the only driver of total company marketing trends. We continue to see opportunities to book domestic card accounts and loans that can generate resilient and attractive returns, and we continue to lean into marketing to drive growth and build our domestic card franchise.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Consumer balance sheets and labor markets are strong, and in our own portfolio, credit results continue to be well below pre-pandemic levels and are normalizing gradually. We're keeping a close eye on competitor actions and potential marketplace risks. As always, we're underwriting to worsening scenarios even as we lean into marketing. Our domestic card marketing is evolving and increasing as our decade-long focus on heavy spenders continues to gain traction. We increased marketing to grow the heavy spender franchise and drive the successful launch of Venture X. Growth in new accounts and robust customer spending drove an increase in early spend bonuses, which show up in our marketing expense.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Part of our marketing is focused on strengthening our heavy spender franchise with investments in our new travel portal and airport lounges. Looking across the whole company, our digital transformation is generating new business opportunities like Capital One Shopping in our card business and Auto Navigator in our auto business. Modern technology infrastructure and capabilities are driving our digital-first national direct banking strategy in consumer banking. We're marketing to continue to propel these growing digital businesses. Our marketing is paying off across these opportunities. We posted very strong growth in domestic card purchase volume, new accounts, and loans. We're gaining share and building a long-term franchise with heavy spenders. Away from the card business, we're growing auto originations and deepening dealer relationships with Auto Navigator. Our national direct banking business is winning with customers and driving growth.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Speaking of our auto and retail banking businesses, let's move to slide 12, which shows that strong loan growth in our consumer banking business continued in the first quarter. Driven by auto, first quarter ending loans increased 14% year-over-year in the consumer banking business. Average loans also grew 14%. First quarter auto originations were up 33% year-over-year. On a linked-quarter basis, auto originations were up 20%. Our digital capabilities and deep dealer relationship strategy continued to drive year-over-year growth in our auto business. We continue to closely monitor competitive and credit dynamics in the auto marketplace. First quarter ending deposits in the consumer bank were up $4.4 billion or 2% year-over-year. Average deposits were also up 2% year-over-year.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Consumer banking revenue grew 2% from the prior year quarter, driven by growth in auto loans, partially offset by declining auto loan yields and the early effects of our decision to completely eliminate overdraft fees. The year-over-year decrease in auto loan yields was driven by a mix shift toward prime loans and our focus on booking higher quality loans within credit segments. Across the auto lending industry, the pace of price increases has not kept up with the pace of rising interest rates. The decline in loan yields, coupled with the pace of pricing changes, has compressed margins in our auto business. First quarter provision for credit losses swung from a net benefit of $126 million in the first quarter of 2021 to a net expense of $130 million.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

The allowance for credit losses in our auto business was flat in the quarter compared to an allowance release in the year-ago quarter. The auto charge-off rate and delinquency rate are gradually normalizing and remain strong and well below pre-pandemic levels. The charge-off rate for the first quarter was 0.66%, up 19 basis points year-over-year. The 30+delinquency rate was 3.85%, up 73 basis points year-over-year. On a linked quarter basis, the charge-off rate was up 8 basis points, and the 30-plus delinquency rate was down 47 basis points. Slide 13 shows first quarter results for our commercial banking business, which delivered strong growth in loans, deposits, and revenue in the quarter. First quarter ending loan balances were up 17% year-over-year, driven by growth in selected industry specialties and increasing utilization.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Average loans were up 15%. Ending deposits grew 9% from the first quarter of 2021, as middle market and government customers continued to hold elevated levels of liquidity. Quarterly average deposits increased 12% year-over-year. First quarter revenue was up 16% from the prior year quarter. Non-interest expense was also up 16%. Commercial credit performance remained strong. In the first quarter, the commercial banking annualized charge-off rate was 6 basis points. The criticized performing loan rate was 5.7%, and the criticized non-performing loan rate was 0.8%. In closing, we continued to drive strong growth in domestic card revenue, purchase volume, and loans in the first quarter. We also posted strong auto and commercial growth.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Credit is gradually normalizing and remains strikingly strong across our businesses, and we continued to return capital to our shareholders. Pulling way up, we're well-positioned to capitalize on the accelerating digital revolution in banking. Our modern technology stack is powering our performance and our growth opportunity, and it's the engine of enduring value creation over the long term. Now we'll be happy to answer your questions. Jeff?

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Thanks, Rich. Start the Q&A session. As a courtesy to other investors and analysts who may wish to ask a question, please limit yourself to one question plus a single follow-up. If you have any questions following the Q&A, the investor relations team will be available after the call. Keith, please start the Q&A.

[Operator]

Thank you. Ladies and gentlemen, if you'd like to ask a question, please signal by pressing star one on your telephone keypad. If using a speakerphone, please make sure your mute function is turned off to let your signal to reach our equipment. Again, please press star one to ask a question. We'll pause just a moment to give everyone an opportunity to signal for questions. We'll take our first question from Sanjay Sakhrani with KBW. Please go ahead.

[Sanjay Sakhrani, Senior Analyst at KBW]

Thanks. Obviously the investor sentiment has turned quite cautious on the consumer, but it seems like, Rich, you think credit's. I mean, clearly credit's doing quite well in your loan book, and you guys are leaning into growth. Maybe you could just give us some perspectives on some of the macro headwinds that the consumer is facing and sort of how you see it progressing through the portfolio as the year progresses. Thanks.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Hey, Sanjay. Yeah, let's just talk about the health of the consumer. You know, I think the U.S. consumer continues to be strong. You know, while the savings rate has reverted back to pre-pandemic levels, the cumulative impact of savings over the last two years is still a significant positive. We see this in higher bank account balances and higher household net worth, and it is true across the income spectrum. Now, of course, the bulk of government stimulus is now behind us, and most industry forbearance programs are winding down. I think we'll see some sustained benefits from consumer deleveraging through the pandemic. Debt servicing burdens are lower than they've been in decades, supported both by deleveraging and by low interest rates. On the other side of the consumer balance sheet, labor market demand remains strong.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

In our own portfolio, Sanjay, we see continuing strength in roll rates, cure rates, and recovery rates. Even as we see signs of normalization, our credit metrics remain strikingly strong by any historical standard. There are emerging headwinds as well, for example, high price inflation. You know, inflation has the potential to erode the excess savings consumers accumulated through the pandemic, especially if price increases continue to run ahead of wage growth. Also higher interest rates would push debt servicing burdens back up. You know, if we pull up on the whole, I'd say consumers are in good shape coming out of the pandemic relative to most historical benchmarks. In fact, you know, the...

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You know, I've just learned over the years that, you know, I've got a lot of confidence in, you know, what consumers learn from downturns and scares that they have and the choices that they made. I think we're just seeing very rational behavior by consumers. I worry more about, you know, markets and how competitors operate and lending practices and things like that. We can, you know, save that for another question.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

We still feel good about the consumer. Look, it is a natural thing. It would be an unnatural thing for credit to stay where it is. Normalization, the root word in normalization, is normal. You know, there's quite a journey to really sort of an equilibrium place for credit performance you know, one of the reasons that we're, you know, still leaning pretty hard into our growth opportunities is our confidence in the consumer and our read of the marketplace at this time.

[Sanjay Sakhrani, Senior Analyst at KBW]

Okay, great. A follow-up question on some of the regulatory scrutiny we're seeing. There's been some chatter on card loan fees and overdraft fees, the latter of which I think you guys have gotten in front of. Maybe you could just talk a little bit about the card fees, you know, chatter out there from some of the regulators and how it might affect your business. Thanks.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Yeah. Well, Sanjay, you know, we as a company have been very focused on, you know, minimizing fees just in general for our consumers. Obviously, the overdraft announcement was a pretty dramatic case in point there. But even in the card business, when you look, really what Capital One has is an APR and a late fee and in some cases a cash advance fee. Both of those fees are really to discourage certain behaviors that we don't think, you know, are in the interest of the consumer. Yes, so our strategy has been to, you know, have pricing be upfront and have, you know, it be clear and very simple.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Now, late fees are something that, you know, we have continued to have late fees because we, you know, wouldn't want our loved ones, you know, ending up paying, you know, late on their bills. Just late fee, I think is one of the natural fees that probably makes sense to have on a product. You know, the Fed has created a safe harbor with respect to late fees. You know, maybe the industry will, if that will be revisited, and obviously we will watch that, as we, you know, continue our business.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

We'll take our next question from Rick Shane with JPMorgan. Please go ahead.

[Rick Shane, Senior Equity Research Analyst at JPMorgan]

Thanks for taking my question. Can we just talk a little bit more about the partnership portfolio sale, how to think about that from an asset perspective and the impact on the P&L in terms of revenue and any associated, decline in expenses associated with that sale?

[Andrew Young, CFO at Capital One Financial]

Yeah, Rick, it's Andrew. I mean, we disclosed the overall gains between the two portfolios of $192 million. The two portfolios combined, you saw probably last year, when they got marked held for sale, were roughly $4 billion. Below the surface there, we're not gonna get into specifically the run rate of revenue or the expenses associated with that, in part because we're growing the rest of the portfolio and you're gonna see partnership businesses come in and out over time.

[Rick Shane, Senior Equity Research Analyst at JPMorgan]

Okay. Thank you.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

We'll take our next question from Bill Carcache with Wolfe Research. Please go ahead.

[Bill Carcache, Senior Equity Research Analyst at Wolfe Research]

Thank you. Good afternoon. Rich and Andrew, you have unique insight into consumers at both ends of the credit spectrum. Could you parse out for us in a little bit more detail, just following up on Sanjay's question, specifically, you know, what kinds of credit normalization trends you're seeing at both the high end and the low end of the credit spectrum? If you could sort of juxtapose those for us and maybe call out any differences. Then perhaps any possibility that inflationary pressures could lead, you know, to a bit faster normalization at the lower end.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Yeah. Hey, Bill. You know, we have for quite a long time saying we should all expect normalization. In terms of what we see in normalization, it's you know, pretty early and pretty modest. In fact, you know, if anything, I guess we're sort of struck by you know, how moderate the pace is. We shouldn't necessarily count on that, but it is certainly striking so far. What we are seeing in normalization is really across the credit spectrum and across the income spectrum. You know, it does seem that normalization is a bit more pronounced at the lower end of the market, if you sort of measure it either in terms of income or credit score.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Those are also populations that improved more and more quickly earlier in the pandemic. That's you know so I think we're seeing you know. We would expect this is an across the board kind of return toward normal over time. With respect to inflation, you know, we worry a lot about inflation, and that is something that, you know, especially, you know, if inflation, you know, as we've seen, in you know what it costs to live is faster than wage inflation. These can put pressures and sometimes can put pressures more on the, in the, more Main Street America. It's something that, you know, we worry quite a bit about.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think that it would be very natural for these inflation pressures to put more pressure on consumers.

[Bill Carcache, Senior Equity Research Analyst at Wolfe Research]

Thank you, Rich. That's really helpful. If I may, as a related follow-up, maybe could you discuss the extent to which positive credit migration, fueled by pandemic stimulus that perhaps may have led you to increase line sizes? Then now the extent to which we could sort of see a reversal in that, and perhaps as credit normalizes, would you expect negative credit migration to ultimately lead to a reversal of those line sizes, or is that not how it worked?

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Yeah. You know, over the years, we have, you know, worked hard to originate accounts, and we've said it's kind of a coiled spring of growth opportunity, and we uncoil the spring, you know, gradually based on, you know, customer performance and also, you know, the marketplace. We have, as part of the growth that you see, you know, while it's being powered by, you know, very strong originations, and, you know, in some return to, you know, spending and card usage by the back book, we also have been selectively increasing credit lines. Nothing dramatic, but it's, you know, consistent with my earlier comments about the consumer and again, with, you know, great demonstration by the performance of our customers. We have been selectively increasing credit lines.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You know, I think I don't see anything that would change our lean in that direction. Again, it's selective and it assumes a worsening environment, it assumes normalization and all of those things. I don't think we'd be set up to be surprised there. You know, I don't see. I don't have any conversations about trying to reverse that direction.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

Take our next question from John Pancari with Evercore ISI. Please go ahead.

[John Pancari, Senior Research Analyst at Evercore ISI]

Good evening. Regarding the credit.

[John Pancari, Senior Research Analyst at Evercore ISI]

On the reserve front, I know you had released an incremental $119 million, and you indicated that you do have additional qualitative reserves aside. I know your reserve ratio right now is near your day one CECL level. How should we think about the potential for incremental reserve releases from here? Do you think that we stabilize at this level of the reserve ratio or do you think there's incremental room to release?

[Andrew Young, CFO at Capital One Financial]

Well, John, this is Andrew, by the way. When you quote the reserve level, you know, keep in mind that they're pretty significantly different reserve levels by asset class. The total company level, of course, is influenced by that mix. You know, I would suggest we decompose it a bit by each of them because auto is a little bit below where it was on CECL day one, and that's largely a function of the elevated used car prices, our mix in prime. We're seeing loss rates that are much below. I think 66 basis points was the number this quarter.

[Andrew Young, CFO at Capital One Financial]

All else equal, you would expect that our coverage ratio there would be well below what it was at adoption, and yet it's only a little bit below, and that's for the qualitative factors there. The largest factor to the total company reserve will clearly be card. That's one where I think it's always helpful to just start with a reminder of how that allowance is constructed, because answering your question is really dependent on a number of assumptions where quite frankly, your guess could be as good as mine. With card, you know, the first thing that goes into the allowance is just the expectation of future losses and recoveries. You can see what's in our delinquency buckets in the near term.

[Andrew Young, CFO at Capital One Financial]

Beyond that, you know, we assume that there's a relatively swift normalization of losses from those unusually strong levels, historically strong. The second is the size of the balance sheet, which you saw this quarter is growing at a quite healthy pace when you normalize quarter-over-quarter for seasonal effects and certainly up 19%, I think the number is in Q1 for card relative to a year ago. Then the third input is that level of qualitative factors. And that's really just to account for a variety of risks related to, you know, inflation and various things that are impacting that and just uncertainty in the more macro economy. The future allowance is really gonna be determined by how all of those effects net out.

[Andrew Young, CFO at Capital One Financial]

The one thing that I will just remind you is what we call the quarter swap effect, and that is as credit begins to normalize, we will be replacing a currently low loss quarter with a slightly higher loss quarter. That's another thing that will create pressure, all else equal. You know, if favorable credit trends continue and the factors driving those qualitative reserves subside, you know, we could see the allowance be down to flat. If normalization plays out and we're growing at a significant clip, I wouldn't anticipate that we'll see allowance release. In fact, I could see allowance build. It's really just a function of all of those factors.

[Andrew Young, CFO at Capital One Financial]

Sorry for the long-winded, technical answer there, but I just think all of those factors are really important for you to understand because the range of outcome on the allowances is quite large.

[John Pancari, Senior Research Analyst at Evercore ISI]

Got it. Okay, Andrew. Thank you. My follow-up question is just around consumer spend behavior and volumes. On the, you know, on behavior, are you seeing any shifts in spending on discretionary towards shifting towards non-discretionary? On the volume side, do you forecast a slowdown in card spend volume overall as the Fed hikes and you know, aims at slowing the economy? Thanks.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Thanks, John. You know, I have not looked recently at discretionary versus non-discretionary, so you know, I don't wanna speculate on that. You know, I will tell you a thing that is certainly striking is what's happening with T&E spend these days. You know, just by way of comparison, T&E spend was up 90% compared to the first quarter of 2021. Of course, that was a very depressed quarter, but up around 20% from first quarter 2019 levels. You know, there's a lot of you know, I think with people sort of just bursting out and wanting to free themselves from some of what they've been through in the pandemic, we certainly see strength there.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think your question about, you know, as real inflation hits and, we see, just a lot of, you know, downstream effects that can happen from that certainly could impact card spend. I would say a lot of the traction that we have in card spend is coming from our, you know, our really spender-focused business and frankly, heavy spender, focused business. I think that, you know, I'm not sure that a change in inflation is gonna have necessarily that much impact on the propensity of the heavy spenders to spend.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

We'll take our next question from Ryan Nash with Goldman Sachs. Please go ahead.

[Ryan Nash, Equity Research Analyst at Goldman Sachs]

Hey, good evening, everyone.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Hey, Ryan.

[John Pancari, Senior Research Analyst at Evercore ISI]

Hey, Ryan.

[Ryan Nash, Equity Research Analyst at Goldman Sachs]

Hey, Rich, Andrew. Maybe just to start off, Rich, you know, you referenced the competitive landscape out there in card and auto a few times. I think you said, you know, larger upfront bonuses and you're closely watching some of the competitive dynamics. Can you maybe just talk about, you know, what you're seeing out there? I think, you know, historically it's been unusual for you to be growing this fast when the rest of the market is also growing. I'm just wondering, can you maybe just talk about on the card side, what are you seeing banks versus non-banks and anything you're seeing on the auto side would be helpful at this point.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Okay, Ryan, I do have a smile at your comment because often we have zigged while others zag. You and I in fact have chatted about that and the reason sometimes behind it because it's not just an accident that sometimes has been our pattern, because part of what we're reading is the competitive marketplace, and that has impact on the opportunity and on credit performance and selection dynamics and a lot of things. Your question is a great one. I think a lot of companies out there see the strength of the consumer. They're sort of feeling the consumer sort of roaring back with respect to more normal activities.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think people are leaning in to take advantage of that. You know, certainly we are. You know, we let me talk a little bit just about the competition in the card business. You know, we certainly know that there's elevated marketing. All the companies are pretty much coming out and showing more marketing, talking about more marketing. You know, that is happening. We have a careful eye to see what that does to the opportunity that we're experiencing. I'll kind of come back to our opportunity there. Certainly marketing levels are elevated.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Competition in the reward space is, you know, probably a notch more intense than pre-pandemic levels, but it's pretty stable in recent quarters and not what I would call irrational. Certainly, you know, they're incredibly good players at the top of the market, and there's a lot of competition there. That hasn't really altered our view of the opportunity, either. APRs have generally been stable. Turning to the Fintechs, for a second, you know, obviously we've seen a lot of, you know, buy now, pay later activity. You know, I think that we should note that the Fintechs who are in the lending business have been lending in the, you know, greatest rearview mirror of credit, industry credit performance that you could ever imagine.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You know, businesses like installment lending-based businesses sometimes you know are pretty sensitive in that environment. You know, we continue to see you know quite a bit of activity on Fintechs as well. You know, on the card side, before I turn to auto, you know all you know we have an eye on the competition. I think generally though, the competition, while intense, is not unreasonable. We have not seen you know big changes in people's underwriting policy, the kind of things that you know we haven't seen dramatic changes in pricing.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think it's more. I would label it at the intense level that you know we would expect at a time like this, but you know not unreasonable and not something that would cause us to move off our pretty strong lean into the growth opportunity. In the auto business, let me just talk a little bit about this. The competition in the auto business continues to remain intense. It's showing up across the board from credit unions, big banks, and small independent lenders, and it's playing out across all credit segments.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You just to kind of double-click into that for a second, you know, credit unions that have been awash with deposits, they've been gaining significant share consistent, you know, with what we've observed during prior cycles and especially as interest rates go up a little bit. You know, let's talk in fact about rising interest rates. You know, I think it's almost always the case in business that when, in a sense, a cost of goods sold rises, there typically is a lag in how that makes its way into consumer pricing. What we've you know, as I mentioned in the earlier comments, you know, we have not seen the marketplace, the auto marketplace yet respond in terms of pricing relative to what's actually happening to interest rates. There's some compression there.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think, you know, typically what we've seen in the past is competitors respond with differing speeds to interest rate increases. You know, sometimes players like credit unions tend to, and maybe they have different, you know, FTP methodologies or whatever, tend to be sort of the slowest to respond. You know, so we'll have to keep an eye on that. I think that, you know, we are really excited about our opportunity in the auto business. The technology products that we have out there are really cutting edge and getting a huge amount of traction.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Our eye is just very careful on, you know, the pricing out there and also just, whether there's an overexuberance relative to the number of planets that aligned in the auto lending business, particularly what sort of happened to used car values and is an effect that's still there. You know, just keep an eye on whether that industry can remain, as rational as it's been in the last couple of years.

[Ryan Nash, Equity Research Analyst at Goldman Sachs]

Maybe as a quick follow-up, sticking with things that are unusual, Andrew, you guys are continuing to aggressively return capital. I think you have two different $5 billion share repurchase authorizations out there, which again, is unusual for you guys. I was wondering, can you maybe just talk a little bit about the timing of the utilization of those and how to think about use of the capital as you're getting closer to the 11% CET1 target? Thank you.

[Andrew Young, CFO at Capital One Financial]

Yeah. Recall that in January, we did not have an active program at the time, so our board authorized $5 billion and, you know, capital levels were even higher than they are today at that point. Earlier this month, in conjunction with the approval of the capital plan and our CCAR submission, they authorized an additional $5 billion, which coincides with the capital plan and therefore would be available at the start of the third quarter. In terms of the pace of that activity, you know, it feels a little bit different than it did when we were, you know, at 14.5% over a year ago.

[Andrew Young, CFO at Capital One Financial]

To your point, like asymptotically, we're sort of heading towards 11, and so the pace of repurchases is, you know, as always gonna be dependent on our primary use of capital for loan growth and then the dividends. Beyond that, we're gonna keep a really close eye on just the level of capital and earnings and growth and market dynamics and take advantage of the fact that we're able to operate under the SCB framework and maintain that flexibility. Nothing specific in terms of the timeline there, but just wanted to be clear about the approvals when we announced it, a few weeks ago.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

Take our next question from Betsy Graseck with Morgan Stanley. Please go ahead.

[Betsy Graseck, Global Head of Banks and Diversified Finance Research at Morgan Stanley]

Hi. Good evening.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Hey, Betsy.

[Andrew Young, CFO at Capital One Financial]

Hey, Betsy.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Hey, good evening, Betsy.

[Betsy Graseck, Global Head of Banks and Diversified Finance Research at Morgan Stanley]

I guess just switching gears a little bit. I wanted to ask a little bit about what you're seeing with regard to payment rates, and is there any differentiation amongst the customer base as to how that's been trending?

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Betsy, we continue to see elevated payment rates across our customer base. While, you know, lately it's been sort of flattening out, if you will, I mean, payment rates are just well above pre-pandemic levels. You know, while not a perfect proxy, you can see these trends in our trust metrics, where the payment rate in March remained close to 50%. You know, one of the more recent drivers of higher payment rates is really the flip side of amazingly strong credit and healthy consumer balance sheets. You know, we certainly expect consumer credit to gradually normalize, even though it's kind of been happening a little slower than you know, one might otherwise expect. You know, I certainly believe payment rates will remain sort of the flip side of really strong credit.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Over time, the normalization of credit, you know, plausibly leads to some normalization of higher payment rates. I think there's another phenomenon happening sort of on little cat feet behind our payment rate numbers, and that is that, you know, each year we're gaining more and more traction with heavy spenders. Also, you may remember for years we talked about, gosh, this goes all the way back to the Great Recession, you know, Capital One's systematic avoidance of high balance revolvers, which, you know, leaves a lot of revenue and earnings on the table during the good times, but is a move for the sake of resilience.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think the sort of systematic effects of avoiding high balance revolvers and the systematic effects of more and more traction with heavy spenders also has created somewhat of a sort of more sustainable change in our payment rate as well. Certainly probably the biggest factor of the moment is the rate at which you know consumers are being so creditworthy and putting so much of their money into payments.

[Betsy Graseck, Global Head of Banks and Diversified Finance Research at Morgan Stanley]

Got it. Just as a follow-up on the marketing piece, I know we spoke about it a little bit earlier in the call, but as we're thinking through the opportunities that we have, do you feel like there's an opportunity to lean into marketing, you know, kind of quarter-by-quarter-by-quarter to a greater degree, so we should build off of one Q, you know, such that our marketing is higher year-on-year, full-year? That's what I'm getting from the conversation earlier, but I just want to make sure it's, you know, the right takeaway.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Well, yeah. Why don't I do this, Betsy? Let me just pull up and sort of talk about marketing overall, and then we can kind of come back to the quarter that we just had. There are a few things driving our marketing levels higher these days. First of all, the opportunities that we see. We're seeing attractive growth opportunities across our businesses, and we're leaning hard into them while the opportunities are there. In our card business, you know, we have continued to expand our products and the marketing channels that we're originating in. These opportunities are significantly enhanced by our technology transformation, which has enabled us to leverage more data, access more channels, leverage machine learning models, and enable customized solutions. We're seeing significant traction in originations across our business.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I want to note that so much of our card business overall and our growth is in our branded card franchise, as opposed to co-brand and private label partnerships. By the way, we also like those businesses. For Capital One, that's a relatively smaller proportion of our business. In branded card, we enjoy the full economics of the business, and we own the customer franchise. While the industry doesn't track data on this, I think our share growth in branded cards is particularly noteworthy. Branded card is, of course, as the word implies, it's about our brand. We continue to invest in the company's brand and in the flagship products. Some of the strength that you see in our revenue margin comes from having so much branded card where we own all the economics.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

The flip side of that is that the marketing and the brand building are entirely on us, and that all shows up in our marketing numbers. You know, that's an absolute centerpiece of building a highly valuable franchise. Now, a second important driver of our growing marketing spend is the continued traction we're getting in our more than decade-long journey to drive more and more upmarket with a focus on heavy spenders. We launched our Venture card way back in 2010, and that was the beginning of that strategic push for heavy spenders. It hasn't just been about flagship cards. It's been about working backwards from what it takes to win with heavy spenders. That's about great products with heavy reward content. It's about great servicing.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

It's about customer experiences tailored for heavy spender lifestyles and, of course, an exceptional digital experience. For years, we've been on this journey, and every year we've had growing traction. While our whole franchise of spenders has grown nicely, we've grown even faster with heavier spenders. With each year of success, we've had the license to stretch a little higher upmarket, and we're continuing to invest to make that possible. Lately, you've seen our launch of our travel portal, which has, you know, garnered some rave reviews in the marketplace. You've seen the launch of airport lounges, which have a special appeal to the top of the market and the frequent travelers. Last fall, we launched Venture X, which moved us into the next tier of premium cards.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

That launch has been very successful, and we continue to invest in the growth of that product. Now you can see some of the results from our continued quest for heavy spenders in the tremendous purchase volume growth that we've had over any time period you pick over the last decade or shorter time periods. You'll find Capital One with, you know, posting really high and, you know, near top of the league tables, if not at the top of the league tables, purchase volume growth. Also note that almost all of the heavy spender growth is in our branded cards, and that's why you can see such strength in spend velocity and our revenue margin. This journey for the heavy spender has, you know, a different economic mix than some of our traditional card business.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

It has higher upfront costs of brand building, higher upfront costs of marketing and promotions, and of course, investment in high-end experiences. Long-term value of the heavy spender franchise is tremendous with, you know, high spend levels, strong margins, very low losses, low attrition, and a lift to our brand and really the rest of our franchise. You know, the spender franchise is already making its mark on many line items of our financial performance, and that's a continuing long-term benefit of these investments. I just want to mention a third factor contributing to the higher marketing is some of the traction that we're getting with our new digital offerings, including Auto Navigator, Capital One Shopping, and our national bank.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Just to comment on the national bank, which unlike, you know, Capital One, unlike other banks who are driving growth through bank acquisitions, we are focused on continuing to build our bank organically, which of course does take marketing investment. That was just taking a chance to share with you what is behind the pretty high levels of marketing that you're seeing and the great opportunities that we see for our franchise and to grow it. Now, due in part to the current marketplace environment, and importantly, capitalizing on our strategic quest, those quests being our building of the modern tech stack and the continued move up market, you know, these things are contributing to driving higher marketing levels these days.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

That is, that's sort of a pulling up sort of a narrative on why it is that we're leaning hard into marketing. It's a combination of sort of the opportunity of the moment as well as capitalizing on the journey that's been many years in the making. Typically, we have a seasonal dip in marketing levels this year. You know, an important contributor to our marketing was things related to, for example, the launch of Venture cards, early spend bonuses and things like that. You know, things are not, it's not quite as strong a seasonal effect this year as it has been in other years.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

We're not specifically giving guidance on the rest of the year, but I just wanted to share with you why it is that we're leaning into marketing, what's driving that. You know, I am, as you can probably tell from the answer, I'm really enthused about our opportunities and you know, we are, though, you know, leaning in to take advantage of them. A lot of that's about marketing.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

We'll take our next question from Moshe Orenbuch with Credit Suisse. Please go ahead.

[Moshe Orenbuch, Equity Research Analyst at Credit Suisse]

Great. Thanks, Rich. Just wondering, you know, what would it take to see both, you know, kind of, you know, you talked about some of the potential pressures, particularly for the lower-end consumer in terms of, inflation and other sorts of things. What would it take to actually start to see you pull back both at the lower-end consumer and for the higher spenders? Like, what would be the warning signs?

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Moshe, with respect to the lower-end consumers, it's less about. Let's imagine we don't have to do very much imagining to envision, you know, environments that are more difficult than this one, where the consumer is in a more challenged place, where the competitors are, you know, have gone a whole notch more aggressive. What I think is more our pattern in that case is to particularly use the credit line lever to manage the risk as opposed to just a big dial back, say, in origination machines. We're just more cautious on lines, try to continue to build the franchise, you know, maybe not as aggressively as sometimes.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Again, we have over our 30 years, Moshe, building sort of a Main Street franchise, you know, really do a lot of the regulating of things on the line side. On heavy spenders, you know, we continue to find so much traction and what I've often said about the quest for heavy spenders, unlike a lot of things that I've seen in our business journey, this is not a thing that is very well suited to a blitz here, a pullback, a blitz and a pullback. Now, that doesn't mean we wouldn't be dialing the knobs up and down on certain things like marketing or choices or product or whatever. This is

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think there's a reason that not very many players are really successful at the top of the market. This is about really building a franchise at that end of the market that's not just taking regular consumer products and dressing them up with more rewards or fancy advertising. That's why I mentioned, you know, this journey that we're like in the twelfth year of the journey where we declared we're gonna just keep moving up market. One can't do it overnight. It's something you have to earn along the way. You know, all of our metrics continue to show traction and success, traction on brand metrics as well. You know, pretty much all the customer metrics. You've seen what's happening on purchase volumes.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You know, when we track the things that we have booked over the years, we sort of love the annuities we're booking. That to me is something that you know, we're gonna keep pursuing as we have for a long time. The things that we will throttle along the way are certain marketing choices, certain product choices. You know, that one, that's I partly wanted to share this you know, a little bit more about this today, that's a journey that Capital One's been on as part of our central part of our strategy and cards for a lot of years.

[Moshe Orenbuch, Equity Research Analyst at Credit Suisse]

Great. Thanks, Rick. Maybe as a follow-up, you know, could you talk a little bit about where you see the industry and Capital One in terms of deposit price competition as we're now starting to see, and deposit betas as we're now starting to see interest rates moving up?

[Andrew Young, CFO at Capital One Financial]

Sure, Moshe. It's Andrew. You know, recognizing that retail deposits are 85% of our portfolio, I'll focus on that. Over the last 6-ish years, we had the falling rate cycle over the last couple where betas were right around 50%. Then the last rising cycle, which was from the late 2015, I think to early 2019, our cumulative beta was right around 40%. You know, betas are generally slow to rise over the first couple of hikes. Keep in mind that last rising rate cycle, we had 8 hikes over three and a half years, I believe it was.

[Andrew Young, CFO at Capital One Financial]

Whereas in this cycle, we could see four hikes that each equal 25 basis points and get up to 250 or 275 as forward suggests quite quickly. You know, I could make a case that industry betas will be higher or lower than that history. On the lower side, there's elevated deposit balances across the industry. You know, the loan to deposit ratios are quite low. Industry NIMs are low, and we're moving off a zero floor. But the flip side is the larger and quicker rate hikes, the possibility of some more aggressive pricing by institutions that are more reliant on those funds or deposits to fund loan growth and, you know, institutional surge deposit runoff.

[Andrew Young, CFO at Capital One Financial]

Just wanna give you a flavor of. I think there's a lot that we're gonna learn over the course of the next few months. As we look at all and have a point estimate that kind of runs through all of our assumptions, you know, our point estimate at this point is that it's gonna largely be in line with that, the last rising cycle of something like 40 basis points that starts off a little slower and picks up. Again, that might be a particularly condensed timeframe relative to what we saw in that last cycle.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Next question, please.

[Operator]

We'll take our next question from Don Fandetti with Wells Fargo. Please go ahead.

[Don Fandetti, Senior Equity Research Analyst at Wells Fargo]

Quick question on the outlook for the adjusted efficiency ratio from Q1 levels. Then, Rich, on commercial card issuing, can you talk about that business? I noticed, you know, you've been marketing a no-limit small business card, which has been sort of tough for banks to roll out.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Okay, Don, thank you. We've been focused on improving our operating efficiency ratio for years. The pandemic also accelerated the technology race, and raised the stakes for all players across many industries, and certainly in banking. I think for every player, the clock is ticking on their tech readiness, and companies are waking up to the investment imperative. You know, we've talked about the investment flowing into Fintech is breathtaking. You know, the arms race for tech talent is the fiercest that I have seen in any time in my career and in any job family. You know, there's an urgency in responding to the marketplace. I do want to also say that the fast-moving marketplace is also the creator of our opportunity.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think Capital One is uniquely positioned to take advantage of that opportunity, and that's, you know, why we're investing now. Really, as this is very similar message to what I said, you know, last quarter or what I've been saying for a long time, we're still very focused on the opportunity to drive operating efficiency improvement over the longer term. The engine that powers it is revenue growth and digital productivity gains. The timing of efficiency improvement needs to incorporate the imperatives of the current marketplace. Delivering positive operating leverage over time continues to be, you know, an incredibly important North Star to us. Frankly, one of the most important payoffs of our technology journey and an important element of how we deliver long-term value.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

I think you can see some of the effects of what I'm talking about in the first quarter operating efficiency and when you adjust for gains from portfolio sales in the quarter. You know, I think it's very similar conversation to what I was saying last time. We can see, you know, some of the evidence of that in the quarterly numbers. The current pressure doesn't change at all our belief in the longer-term opportunity to drive operating efficiency improvement.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Don, what was your question on commercial?

[Don Fandetti, Senior Equity Research Analyst at Wells Fargo]

Yeah.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

Oh, sorry.

[Don Fandetti, Senior Equity Research Analyst at Wells Fargo]

My question was.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You wanted it.

[Don Fandetti, Senior Equity Research Analyst at Wells Fargo]

You know, Rich, your outlook on commercial. I notice you roll out a no-limit small business card, which has been tough for banks to do. I didn't know if maybe you're using the public cloud. You know, just wanted to see your thoughts on that.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

When you're talking about commercial, you're talking about here in our, you know, our business card business credit card. You may have seen the ads on TV that talk about no preset spending limit. That's a more complicated way to just say, in a sense, not a credit limit that gets hardwired. This is something that is, you know, dynamically there isn't a credit line per se. This is dynamic transaction underwriting, you know, in real time. It's a very hard thing to build. It's taken us years to get there. It's absolutely one of the many, many benefits of the tech transformation we've done and the journey to the cloud and the building of modern applications and modern platforms.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You know, I've always said to the investors, they will often ask where can I see? Where is the I wanna reach out and touch the benefit of your tech transformation and all the money we've spent on that. I've said, "Look, there's not gonna be any one thing that you point out and say, oh, my gosh, that's it, I now see everything." This is about this journey is a journey that when years ago, when we kind of said someday we'd like to do this thing over here. Someday we'd like to do that. We'd also like to have much better efficiency. We'd like to better risk management. We'd like to do lots of things.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

A striking thing was all the things that we wanted to do, usually in life, they are, you know, you have to pick some, and it's all about trade-offs. What I'm struck by in this journey is this is a shared path to all the things that years ago we set out to do. That path relates to building modern technology across the company and from the bottom of the tech stack up. That is what we've done. Then over time, you as investors will see manifestations of that. You see, wow, that Auto Navigator product Capital One built that can underwrite every car in America for any consumer in a fraction of a second, that's striking. Then one sees, wow, so you actually have a no preset spending limit. That's striking.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

You know, we didn't do the journey for the sake of any one of those. You know, I think on an increasing basis, investors will see examples of things that stand on the shoulders of the years of investment we've made in technology. Things that also, by themselves, like this card thing we're talking about, is itself within that journey that took a bunch of years. You know, it's all about working backwards from what wins with customers, and that's why we're doing that.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Thank you. Next question, please.

[Operator]

Our final question this evening will come from John Hecht with Jefferies. Please go ahead.

[John Hecht, Senior Equity Analyst at Jefferies]

Thanks very much, guys, for fitting in my question. Rich, you talked a lot about credit and the strength of your customer base. You know, aside from that, though, we are seeing, you call it some of the more modern or emerging platforms. We're observing some delinquency drift there. In fact, we're even seeing some reactions in the capital markets. Some, you know, securitization deals are getting canceled or renegotiated as they go. I'm wondering, you know, what do you ascribe that to? Are there any reverberating effects from that type of development or migration into your business over time?

[Richard Fairbank, Chairman and CEO at Capital One Financial]

John, as I often say, with a smile, Capital One was one of the original Fintechs. We were a Fintech before Fintechs were a word. If you think about what we did is we built a lending company that started with cards, but we, you know, ultimately building a broad-based financial institution. One thing that enabled that journey to happen is the advent of the capital markets. We were able to ride the very meteoric growth of Capital One in the 1990s, you know, based on securitizations and things. We were very grateful for that. At the same time, you know, we then did probably one of the most things that I think most shocked our investors. I guess didn't shock them because we spent a lot of years talking about it before we did it.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

A striking thing when we chose to transform our company to a, you know, a traditional bank balance sheet, because we wanted to create much greater resilience in our funding. The reason I mention that is, you know, as we were in the old days, and as Fintechs that are built on securitization, you know, have an opportunity to grow quickly. They also, you know, have a, you know, just an inherent structural challenge with resilience. For all of them, they, you know, need to, and their investors need to keep a careful eye on that. I want to talk just a little bit about, you mentioned some of the lending results and some of the uptick.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

First of all, we shouldn't be surprised to see upticks in delinquencies, just for, you know, for companies in general, whether they're banks or some of the Fintechs. Typically companies that have, you know, a less of a history of consumer credit data are probably more challenged with respect to how to read this rearview mirror. I mean, the example, let's just say, that, you know, you created a Fintech in the last, couple of years. How would one look in the rearview mirror and determine where resilience is and where it isn't, since in general, pretty much everybody did well. That's, that's, you know, one of the challenge any new company has is building a deep enough credit history to do that. I'll say that's just a challenge they bring to the table.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

It's not their fault. It's nothing. It's a structural thing. The other thing that always happens with normalization is normalization tends to happen faster on front books than back books. You know, part of what you may be seeing on Fintechs is if they're high-growth Fintechs, just the proportion that their front book represents as a, you know, as a percentage of the whole is quite different. It would be surprising if they didn't normalize faster, given that typically front books normalize, you know, faster than back books. A lot of us have, you know, seasoned back books with, you know, years of experience with them. That's also, you know, very helpful in a normalization journey.

[Richard Fairbank, Chairman and CEO at Capital One Financial]

As one that, you know, was an original Fintech, I have great fascination with the Fintechs, a lot of respect for a lot of things they're doing. I also know that, you know, there's some structural things that they're gonna have to confront that, you know, they and their investors will have to keep an eye on.

[John Hecht, Senior Equity Analyst at Jefferies]

Perfect. Appreciate the color there.

[Jeff Norris, Senior VP of Global Finance at Capital One Financial]

Well, thank you for joining us on the conference call today. Thank you for your continuing interest in Capital One. Remember, the investor relations team will be here after the call to answer any further questions you may have. Thanks for joining us. Have a great evening.

[Operator]

Ladies and gentlemen, this concludes today's conference. We appreciate your participation. You may now disconnect.

Participants

Executives

• Andrew Young, CFO
• Jeff Norris, Senior VP of Global Finance
• Richard Fairbank, Chairman and CEO

Analysts

• Betsy Graseck, Global Head of Banks and Diversified Finance Research at Morgan Stanley
• Bill Carcache, Senior Equity Research Analyst at Wolfe Research
• Don Fandetti, Senior Equity Research Analyst at Wells Fargo
• John Hecht, Senior Equity Analyst at Jefferies
• John Pancari, Senior Research Analyst at Evercore ISI
• Moshe Orenbuch, Equity Research Analyst at Credit Suisse
• Rick Shane, Senior Equity Research Analyst at JPMorgan
• Ryan Nash, Equity Research Analyst at Goldman Sachs
• Sanjay Sakhrani, Senior Analyst at KBW