Marchex Q3 2024 Earnings Report

Marchex EPS Results

• Actual EPS: -$0.02
• Consensus EPS: -$0.01
• Beat/Miss: Missed by -$0.02
• One Year Ago EPS: -$0.03

Marchex Revenue Results

• Actual Revenue: $12.55 million
• Expected Revenue: $12.60 million
• Beat/Miss: Missed by -$50.00 thousand
• YoY Revenue Growth: N/A

Marchex Announcement Details

• Quarter: Q3 2024
• Date: 10/31/2024
• Time: After Market Closes
• Conference Call Date: Thursday, October 31, 2024
• Conference Call Time: 5:00PM ET

Marchex (NASDAQ:MCHX) (NASDAQ: MCHX) is a conversation intelligence and analytics company that helps businesses understand and improve customer interactions. Its technology analyzes phone calls, text messages and other customer conversations to provide insights into marketing performance, lead quality, sales opportunities and service experiences.

The company offers solutions designed to help organizations acquire, engage and retain customers. Its products support call tracking, lead management, conversation analytics and artificial intelligence-powered analysis, enabling businesses to identify buying signals, evaluate customer interactions and improve operational and marketing decisions.

Marchex has historically focused on performance marketing and call-based analytics, evolving from its earlier digital marketing activities toward software and data solutions for businesses that rely on customer conversations. Its services are used primarily by organizations in industries such as automotive, home services, financial services and healthcare, with operations serving customers in North America.

Marchex Q3 2024 Earnings Call Transcript

Key Takeaways

• AI-driven product innovation: Marchex is launching new AI vertical-specific solutions in Q4 2024, including Sentiment and prescriptive analytics tools for automotive, home services, medical, and dental verticals to drive customer ROI.
• One Stack migration: The One Stack initiative has migrated Marchex’s platform to the cloud and unified data pipelines, expected to accelerate product innovation, streamline onboarding, and improve gross margins.
• Revenue trends: Q3 revenue fell to $12.6 M, down from $12.8 M a year ago, and Q4 2024 revenue is forecast at ~$12 M due to seasonal call volume declines.
• Profitability improvement: GAAP net loss narrowed to $0.8 M ($0.02 per share) and adjusted EBITDA remained positive at $0.3 M in Q3, reflecting tighter expense control amid strategic investments.
• 2025 growth outlook: Marchex anticipates 2025 revenue growth above 2024 levels, improved gross margins, and enhanced profitability as it expands its sales team, channel partnerships, and AI offerings.

Presentation

[Moderator]

Hello, everyone. Thank you for attending today's Marchex Q3 2024 earnings call. My name is Sierra, and I will be your moderator for today. All lines will be muted during the presentation portion of the call, with an opportunity for questions and answers at the end. If you would like to ask a question, press star one on your telephone keypad. I would now like to pass the conference over to our host, Trevor Caldwell, Senior Vice President of Investor Relations and Strategic Initiatives. Please go ahead.

[Trevor Caldwell, SVP of Investor Relations and Strategic Initiatives at Marchex]

Thank you, Sierra. Good afternoon, everyone, and welcome to Marchex's Business Update and Third Quarter 2024 conference call. Joining us today are Edwin Miller, our CEO, and Holly Aglio, our Chief Financial Officer. Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward-looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward-looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements for subsequent events. During this call, we will present both GAAP and non-GAAP financial measures.

[Trevor Caldwell, SVP of Investor Relations and Strategic Initiatives at Marchex]

Reconciliation of GAAP to non-GAAP measures is included in today's earnings press release. The press release is available in the Investor Relations section of our website. At this time, I'd like to turn the call over to Edwin.

[Edwin Miller, CEO at Marchex]

Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We appreciate your ongoing interest in Marchex and the opportunity to update you on the progress we're making toward our strategic vision. During today's call, we'll walk through the highlights of the quarter and give an initial forward look into 2025 and beyond. We'll also provide updates on the steps we're taking to position Marchex as a market leader in prescriptive analytics. The purpose of our company, the reason why we do what we do, is to deliver mission-critical insights to businesses to achieve operational excellence. Through our AI-driven products, we help our customers build better experiences, generate greater customer loyalty, and most importantly, drive more revenue. We are now doing this across multiple functions with our customers.

[Edwin Miller, CEO at Marchex]

As we position ourselves for future growth, we are utilizing the power of our vast direct first-party conversational data to expand our capabilities. The future will entail creating more AI signals and AI-driven products to help our customers drive more revenue. In my one-on-one sessions with customers, I consistently hear that they want more of what we can provide. This is an exciting time for Marchex. We are moving at an increasing pace as we put all the pieces in place to accelerate our business. We help our customers transform from being reactive to proactive. By building a company that harnesses the power of vertical market direct first-party data sets, we are transforming raw information into high-value impact actions for Fortune 500 companies. Looking ahead to 2025 and beyond, we are focused on growth opportunities. We are pursuing several key initiatives that will expand our market presence and accelerate momentum.

[Edwin Miller, CEO at Marchex]

First, I would like to talk about our product innovation. We are developing new AI-driven features and enhancements to keep us at the forefront of prescriptive analytics. This includes Sentiment, which we brought to market earlier this year, and the new AI vertical-specific solutions we recently announced that we are launching in Q4 2024. These products deliver descriptive and prescriptive insights that enable businesses to improve return on ad spend, understand the preliminary elements driving change in customer behavior, and increase their sales growth. The solutions are tailored for automotive OEMs and dealers, home services, medical, dental, and automotive services verticals. There is more to come. With more than a billion minutes of direct first-party conversations to fuel insights, we are able to provide an expanding menu of prescriptive data insights.

[Edwin Miller, CEO at Marchex]

Our rich omnichannel data within our vertical markets provides Marchex deep insights into the unique problems and opportunities for our clients. This is a key driver of why our customers are engaging in a cross-functional manner. Second, as we move into 2025, we will look to expand our sales team, evolve our marketing presence, messaging, and capabilities, and grow our channel partnerships. We are expanding our go-to-market strategy and diving deeper into our new and existing verticals to open new opportunities. We understand the need to grow and strengthen our team to achieve our revenue growth targets. Last is our single sign-on integration. Simplifying access to our evolved solutions will enhance the customer experience and productivity. We are committed to investing for growth. We anticipate Marchex can form a substantially larger business with new and existing customers.

[Edwin Miller, CEO at Marchex]

With new sales tools to leverage our API through the channel and expanded sales team, more innovation with AI signals on our SaaS platform, and go-to-market initiatives that we will launch this quarter and throughout 2025, we believe Marchex will be well-positioned to accelerate the overall business and pivot to growth. In the third quarter, we continue to make meaningful progress on OneStack, our customer-facing product initiatives to bring a centralized platform into the cloud. This will play a crucial role in our ability to take advantage of our data assets. I mentioned OneStack on our previous calls and the purpose behind it, which is to create a more scalable technical foundation. This progress has already started to free up resources that will allow us to reinvest in initiatives that are key to driving revenue growth in 2025 and beyond.

[Edwin Miller, CEO at Marchex]

We anticipate that the completion of the OneStack initiative to unify our products, call stacks, and data pipelines will help accelerate product innovation. This will be a catalyst for revenue growth overall and specifically an accelerant with our expanded vertical market growth strategy. Also, this movement will provide a streamlined go-to-market process, greater ease of onboarding of our customers and support, and improved account management. It will also allow us to remove costs in the business that will support growth market improvements and free cash flow over time as a SaaS platform. Our work on infrastructure is about building for the future. With this in place, we believe we can move faster, invest smarter, and capitalize on the expanding opportunities to build a 100 million-plus business. I'm excited about the momentum we are building this year to modernize our technical foundation, expand our pipeline, and win new relationships.

[Edwin Miller, CEO at Marchex]

As we scale some of these relationships and launch our go-to-market initiatives, we believe Marchex is in a strong position to transition to a growth company next year. With that, I will hand the call to Holly.

[Holly Aglio, CFO at Marchex]

Thank you, Edwin. For the third quarter of 2024, revenue was $12.6 million versus $12.8 million for the same quarter last year, and up from second quarter 2024 revenue of $12.1 million. Revenue in the third quarter was up from the second quarter, in part due to slightly improved conversation volumes and in part from the launch of some new customer wins so far this year. We are seeing traction in the auto, auto services, and home services verticals. Similar to last quarter, on a year-over-year basis, we saw continued headwinds from certain customer segments like our small business resellers, though that seemed slightly improved on a sequential basis. In the future, we anticipate the impact of small business reseller volume trends may be mitigated by our launch and sell-through of new products and features into our Fortune 500 customer base.

[Holly Aglio, CFO at Marchex]

Turning to operating expenses for the third quarter, excluding stock-based compensation, amortization of intangible assets, and acquisition and disposition-related costs, total operating costs for the third quarter of 2024 were $12.8 million compared to $13.2 million for the third quarter of 2023. Service costs were $4.2 million for the third quarter. Service costs, as a percentage of revenue, trended consistent with Q2 levels, which was a somewhat higher-than-anticipated result due to timing of certain expense items, including costs related to the execution of our infrastructure initiative. Sales and marketing costs were approximately $3.2 million for the third quarter. This was up slightly from the third quarter of 2023 as we increased our investment in our go-to-market teams. As we complete phases of our infrastructure initiatives, we will be balancing profitability goals along with increasing our investment in growth initiatives.

[Holly Aglio, CFO at Marchex]

Product development costs were $3.1 million for the third quarter as we continue to invest in innovation and leveraging AI to expand our product suite. Moving to profitability measures, adjusted EBITDA was approximately $300,000 for the third quarter of 2024, which is largely consistent with adjusted EBITDA of approximately $400,000 for the third quarter of 2023, even with our strategic investments in key areas that position us for future growth. GAAP net loss was $800,000 for the third quarter of 2024, or $0.02 per diluted share. This compares to a loss of $1.5 million, or $0.04 per diluted share, for the third quarter of 2023. Adjusted non-GAAP loss was $0.01 per share for the third quarter of 2024, compared to a loss of $0.01 per share for the third quarter of 2023. Additionally, we ended the third quarter with approximately $12.1 million in cash on hand.

[Holly Aglio, CFO at Marchex]

Now turning to our outlook for the fourth quarter of 2024. First, let's discuss revenue. We anticipate fourth quarter 2024 revenue will be in the range of $12 million due to expected seasonality of call volumes. As a reminder, the fourth quarter typically represents lower sales volumes for many of our customers as call volumes decline during the holidays. For adjusted EBITDA, in the fourth quarter, we anticipate adjusted EBITDA to be a loss in the range of $400,000 due to the overlap in timing of expenses related to the completion of our foundational OneStack initiatives. For gross margin, fourth quarter gross margin is anticipated to be slightly lower than Q3 2024, which, as previously mentioned, trended consistent with Q2 and was somewhat higher than anticipated due to timing of certain expense items.

[Holly Aglio, CFO at Marchex]

Turning to our preliminary outlook for 2025, revenue for the first quarter of 2025 is anticipated to be higher than the first quarter of 2024 and sequentially higher than the fourth quarter of 2024. We anticipate 2025 will be a growth year in revenue relative to 2024, with the opportunity for accelerating sequential growth rates during 2025. We anticipate gross margins for 2025 will be higher than 2024, with the opportunity for improvement during 2025. We also anticipate that Q1 2025 adjusted EBITDA will be improved over Q4 2024. As we look initially into next year, we continue to grow our pipeline of opportunity. We are expanding our product innovation efforts and go-to-market investments as we transition to the next phase of our infrastructure initiatives. We anticipate these efforts, along with the onboarding of some of our recent new customer wins, can contribute to our anticipated revenue growth throughout 2025.

[Holly Aglio, CFO at Marchex]

This is something we also believe could continue to drive additional leverage in our gross margin as the cost savings from our OneStack initiatives favorably flow through in the first quarter of 2025, and we see traction in new AI products that we anticipate releasing throughout the year. With that, I'll hand the call back to Edwin.

[Edwin Miller, CEO at Marchex]

Thank you, Holly. In closing, we are excited about the road ahead. Marchex is building a market-leading prescriptive analytics company, and our progress this quarter demonstrates that we are well on our way. We remain confident in our strategy and excited about the opportunities in front of us and committed to delivering value for our customers, partners, employees, and shareholders. Thank you to all of the talent at Marchex. It is the team members in each function that make the difference. At this time, I'll pass the call back to the operator and take any questions.

[Operator]

We will now begin the Q&A session. As a reminder, if you would like to ask a question, please press star, followed by one. If you would like to remove your question, press star, followed by two. Press star, followed by. And if you are using a speakerphone, please hook up your handset before asking your question. Our first question today comes from Darren Aftahi with Roth Capital Partners. Your line is now open.

[Darren Aftahi, Analyst at ROTH Capital Partners]

Darren, thanks for taking my questions. First, with some of the product rollouts that are happening in 4Q across specific verticals, could you sort of help clarify the timeline on that? When does that start? When do you think it would be complete? Or is it sort of an ongoing thing through 2025 to sort of see the impact of some of those products resulting in increased sales?

[Edwin Miller, CEO at Marchex]

Thank you for the question. One, we've already rolled out a couple this year. The ones in the fourth quarter will be rolled out. We've piloted at clients already, so we've tested it. But we'll continue to innovate and productize any AI-driven capabilities and solutions for our clients. So we won't stop doing that. We are freeing up capacity by going to OneStack. And being in OneStack with one API, one data pipe will allow us to invest more into two things: the go-to-market motion to sell these signals, spend time with our clients, again, ease of onboarding for our clients. So being able to have our account management group, customer success group, easily demonstrate and, having in the future, we anticipate a click-to-buy capability off the web and then leveraging the channel.

[Edwin Miller, CEO at Marchex]

But we're not going to stop building them, and we are already out in the market talking about them with current clients.

[Darren Aftahi, Analyst at ROTH Capital Partners]

Got it. And maybe you could elaborate on some of your AI capabilities and what you have now and what you're sort of working on, how much of that is sort of in the pipeline already, or that's part of the investments with the product development and sales that you've got to go out and sort of create these products?

[Edwin Miller, CEO at Marchex]

We're already down the path. We've got a mind-plus team. It reports to Todd Wilson, which works for Troy Hartless, our CRO and head of product, and so we're down the path, and we're building every day. I will go back. I think March 1 is a big date for us for delivery of items. June 1 is a big date, and going back, the sequence of progress we believe has the potential to create an absolute virtuous cycle for the company, and we've got a good strategic plan. We are together with the ELT in the coming months to plan 2025 further, and I feel good about the product team. I feel good about the product marketing team. I feel good about the eng team, so more to come.

[Darren Aftahi, Analyst at ROTH Capital Partners]

Great. Thank you.

[Operator]

Our next question today comes from Mike Latimore with Northland Capital Markets. Your line is now open.

[Mike Latimore, Analyst at Northland Capital Markets]

Great. Thanks. Good evening. You've mentioned a few new customer wins that you've already had this year. Can you just elaborate on type of customer, how big they are, use case?

[Edwin Miller, CEO at Marchex]

Yeah. Mike, good to hear your voice. I hope you're well and thanks for the question. We have what I call an enterprise group and a commercial group. We're seeing wins in both of those different approaches to market and again, going into 2025, we'll have a channel approach as well. Sizes vary. It depends on if it's a commercial group and the rooftops and the size of those and the size of the deal with the OEM. And again, it's against all the verticals I mentioned. So we're having success. I'm really happy with what Troy Hartless has been able to do this year, either in product and in sales. And the Enge team has done a great job of getting us moved to the OneStack in progress.

[Edwin Miller, CEO at Marchex]

But I will say March 1 and June 1 of next year are big dates for us to form, scale, ease of use, single sign-on, etc. And so I just see speed and velocity in the motion.

[Mike Latimore, Analyst at Northland Capital Markets]

Yeah. And then on OneStack, can you just clarify when do you expect that to be kind of fully complete?

[Edwin Miller, CEO at Marchex]

We are now in the cloud, which is fun to see with scale and efficiency. We will, here in the near term, have no legacy colocations at all, which is fun to see, and the team's excited about it. We'll have one API, but we won't stop innovating on the AI signals, but we're going to get more efficient each month we breathe, which is fun, and again, we're grabbing billions of minutes of data. We're grabbing data while we're sitting here, and our movement to a SaaS platform and being able to productize prescriptive analytics beyond all the other buckets of analytics, we're seeing good anticipation from our clients, so I feel good about our progress.

[Mike Latimore, Analyst at Northland Capital Markets]

The March 1 and June 1 dates, is that related to OneStack? Is that related to new applications you're going to release?

[Edwin Miller, CEO at Marchex]

It relates mostly to the applications and signals on it, but we'll continue to create scale and manage containers and manage vertical market compliance. So we're making progress across the board. But again, I won't stop innovating. We're in the right place at the right time. We're in a great market. I'm excited about the market. We've got a great team built. I can't say enough about the talent at the company. So my chairman has leaned in hard, which is fun to work with. So we're in a good spot.

[Mike Latimore, Analyst at Northland Capital Markets]

Great. And then just on the sales and marketing investment, do you need to have these new products out or additional progress on OneStack before you really make a push? Or is this kind of just that you're already pushing hard now, and we'll just kind of build from there?

[Edwin Miller, CEO at Marchex]

When I show up at a company, I always say you got to sell what's in the little red wagon. And so we're able to sell what we have. There were great acquisitions made. Bringing together as a platform play is fun. And so we'll be able to, I think, sell at a faster speed. We will invest from the dollars we're saving on moving to OneStack with scale and efficiency. And I think that the real breakout moment for us could be channel with some major partners and the API while helping Troy with the go-to-market motion and staffing.

[Mike Latimore, Analyst at Northland Capital Markets]

Got it. Okay. I guess very last one, just on channel, can you talk about the type of channel partners you're kind of looking at, engaging with?

[Edwin Miller, CEO at Marchex]

I mean, you can think about any major CRM company. You can think about anyone down in a dealership that's got POS or DMS. So it's a large ecosystem given our ability with data and our ability to share that data and consume that data. So I didn't talk a lot about that on the call, but we have something I've talked about in the past called MPS, where we can actually ingest data from our partners or our clients and compare that data, which is one of the things. And I mentioned cross-functional engagement. We have multiple functions showing up at meetings now. When I began, we were selling to one function. So we're making great progress. And again, under the leadership of the team, it's fun to watch.

[Mike Latimore, Analyst at Northland Capital Markets]

Yep. Yep. Awesome. Great. Thanks very much.

[Edwin Miller, CEO at Marchex]

Oh, you're welcome. Thanks, Mike.

[Operator]

Thank you all for your questions. There are currently no questions in queue. So as a reminder, it is star one to ask a question. It appears we have no further questions. So I'll pass the conference back to management for any closing or further remarks.

[Edwin Miller, CEO at Marchex]

Okay. Thank you, everyone, for dialing in. We appreciate your interest in Marchex and continued support. We're working hard for the shareholders, so look forward to the next conversations. Thank you.

[Operator]

That will conclude today's conference call. Thank you all for your participation. You may now disconnect your line.

Participants

Executives

• Trevor Caldwell, SVP of Investor Relations and Strategic Initiatives
• Holly Aglio, CFO
• Edwin Miller, CEO

Analysts

• Moderator
• Mike Latimore, Analyst at Northland Capital Markets
• Darren Aftahi, Analyst at ROTH Capital Partners