NYSE:MED Medifast Q3 2025 Earnings Report $12.58 -0.45 (-3.42%) As of 11:29 AM Eastern This is a fair market value price provided by Massive. Learn more. ProfileEarnings HistoryForecast Medifast EPS ResultsActual EPS-$0.21Consensus EPS -$0.01Beat/MissMissed by -$0.20One Year Ago EPSN/AMedifast Revenue ResultsActual Revenue$89.41 millionExpected Revenue$84.10 millionBeat/MissBeat by +$5.31 millionYoY Revenue GrowthN/AMedifast Announcement DetailsQuarterQ3 2025Date11/3/2025TimeAfter Market ClosesConference Call DateMonday, November 3, 2025Conference Call Time4:30PM ETConference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Medifast Q3 2025 Earnings Call TranscriptProvided by QuartrNovember 3, 2025 ShareLink copied to clipboard.Key Takeaways Positive Sentiment: Medifast's 16-week clinical analysis showed clients on its program retained 98% of lean mass and reduced visceral fat by 14%, positioning its metabolic‑synchronization approach as a potential differentiator alongside GLP‑1 therapies. Negative Sentiment: Q3 revenue was $89.4M, down 36.2% year‑over‑year, with a net loss of $2.3M and active earning OPTAVIA coaches declining to ~19,500 (down 35%), reflecting ongoing pressure on coach recruitment and client acquisition. Negative Sentiment: Management guided Q4 revenue to $65–$80M and EPS to a loss of $0.70–$1.25, indicating near‑term downside before any stabilization or recovery. Positive Sentiment: The company is pushing coach enablement and commercial changes—training on metabolic synchronization, the new Premier Plus pricing/auto‑ship program, and the Edge leadership initiative—to improve coach productivity, retention, and client growth. Positive Sentiment: Medifast entered the quarter with a strong balance sheet—$173.5M in cash and investments and no debt—and plans to launch a next‑generation product line focused on metabolic health next year. AI Generated. May Contain Errors.Conference Call Audio Live Call not available Earnings Conference CallMedifast Q3 202500:00 / 00:00Speed:1x1.25x1.5x2xTranscript SectionsPresentationParticipantsPresentationSkip to Participants Operator00:00:00Greetings and welcome to the Medifast Third Quarter 2025 earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Steve Zenker, Vice President of Investor Relations. Thank you, sir. You may begin. Steve ZenkerVP of Investor Relations at Medifast00:00:30Good afternoon and welcome to Medifast Third Quarter 2025 earnings conference call. On the call with me today are Dan Chard, Chairman and Chief Executive Officer, and Jim Maloney, Chief Financial Officer. By now, everyone should have access to the earnings release for the third quarter ended September 30, 2025, that went out this afternoon at approximately 4:05 P.M. Eastern Time. If you have not received the release, it is available on the Investor Relations portion of Medifast's website at www.medifastinc.com. This call is being webcast, and a replay will also be available on the company's website. Before we begin, we would like to remind everyone that today's prepared remarks contain forward-looking statements, and management may make additional forward-looking statements in response to your questions. The words believe, expect, anticipate, and other similar expressions generally identify forward-looking statements. Steve ZenkerVP of Investor Relations at Medifast00:01:36These statements do not guarantee future performance, and therefore undue reliance should not be placed on them. Actual results could differ materially from those projected in any forward-looking statements. All of the forward-looking statements contained herein speak only as of the date of this call. Medifast assumes no obligation to update any forward-looking statements that may be made in today's release or call. Now, I would like to turn the call over to Medifast Chairman and Chief Executive Officer, Dan Chard. Dan ChardChairman and CEO at Medifast00:02:12Thank you, Steve, and good afternoon, everyone. We appreciate you joining us today as we discuss our third quarter results and share an update on our progress. This is an important year for Medifast, one where the work we've done to transform the business is beginning to align more clearly with the opportunity we see in front of us. The weight loss and wellness industry has undergone fundamental change in a very short time. The rapid growth in consumer understanding and usage of GLP-1 medications has reshaped much of the public conversation around obesity and health, introducing millions of people to a tool for appetite control that leads to weight loss. While these medications are truly groundbreaking, they are not a complete solution to long-term health unless they are paired with lifestyle modifications. Dan ChardChairman and CEO at Medifast00:03:07Further, most weight challenges are rooted in poor metabolic health, also called Metabolic Dysfunction, which medication alone does not fully correct. A lifestyle approach that builds healthy habits and protects lean muscle mass during weight loss is essential to improving metabolic health. Since many people discontinue medication, the absence of these fundamental changes often leads to weight regain. For most people, the most durable path forward comes from addressing the underlying metabolic issues, not relying on medication alone. Data across multiple studies paint a consistent picture. Up to 40% of the weight lost while on GLP-1 medications comes from lean mass, including muscle. 74% of those on the medications discontinue them within a year, and the majority regain much of the weight they lost once they stop. For many, this leads to a cycle of temporary success followed by intense frustration. Dan ChardChairman and CEO at Medifast00:04:12The opportunity for Medifast is to help break that cycle, to empower people not just to lose weight, but to learn how to keep it off, and most importantly, to improve their metabolic health in the process, leading to a body that uses energy more efficiently, preserves muscle, and functions the way it was designed to. There is a significant opportunity in front of us to deliver a reset that helps the body work as it was meant to. More than 90% of U.S. adults are metabolically unhealthy. This represents not only a vast health challenge but also a once-in-a-generation opportunity to redefine what wellness looks like. Our mission and our growth strategy are centered on meeting that need. Our clinically studied plan is designed to address the underlying causes of Metabolic Dysfunction, reducing bad visceral fat, retaining lean mass, and protecting healthy muscle, and helping improve overall body composition. Dan ChardChairman and CEO at Medifast00:05:15We don't believe success should be measured just by pounds lost, but by how much healthier a person's body becomes in the process. We recently announced clinical research findings led by our scientific and clinical affairs team using a science focused on metabolic synchronization, a breakthrough approach that reverses Metabolic Dysfunction with a targeted reset. Our most recent clinical analysis uncovered findings that revealed that our comprehensive plan delivers strong and targeted fat burn, resulting in not only weight loss but also improved body composition. At 16 weeks, clients on our plan retained 98% of their lean mass, reduced visceral fat by 14%, and showed measurable improvement in body composition while losing weight and protecting muscle. This reduction in visceral fat, the bad fat driving Metabolic Dysfunction, along with strong muscle preservation, are key indicators of improved metabolic health. Dan ChardChairman and CEO at Medifast00:06:20Whether a client is using a GLP-1 medication, transitioning off one, or not using one at all, our program provides a foundation for overall metabolic health and well-being. This is not just a short-term fix but a comprehensive system that is specifically designed to help people live a healthier life. At the center of our approach is the human connection provided by our incredible coaches. These coaches play a vital role in translating the underlying science that powers our approach into real-world results that help people make a real difference in their approach to health. Coaches' understanding of the benefits and shortcomings of GLP-1 medications continues to build all the time. Currently, 61% of our coaches have already worked with clients who are using GLP-1 medications, and 22% of our client base reports either using or having tried a GLP-1 medication in the past year. Dan ChardChairman and CEO at Medifast00:07:26That gives us invaluable insight into how these medications are being used and how our approach can complement them. Medications alone are simply not enough in our view. Clinical data shows that clients who work with a coach lose 10 times more weight and 17 times more fat than those who go it alone. That's certainly not a coincidence. Our coaches guide clients through the important behavioral and nutritional lifestyle changes needed to maintain their progress on their health journey. The coaches help people stay accountable, navigate challenges, and build the healthy lifestyle habits that lead to lasting results. Coaching is what makes the difference between temporary change and long-term transformation. We're evolving Medifast from being seen primarily as a weight loss company to one that is recognized as a leader in the broader field of metabolic health. Dan ChardChairman and CEO at Medifast00:08:27It's a shift to a far larger and more durable market as we move from helping people not only lose weight but also helping them live metabolically healthier lives. Looking ahead, the company plans to launch significant product innovations using the science of metabolic synchronization and incorporating next-generation ingredients for metabolic enhancement. Initial feedback from the field of coaches has shown encouraging results, and we expect to bring this new product line to market next year. This new product line builds on the strength of our existing programs, and we believe it will further differentiate Medifast in the marketplace. Our aim is not just to respond to the rise of GLP-1s but to define what the next generation of metabolic health solutions will look like, combining clinical credibility, human connection, and healthy results. To deliver further on our ambitions in the metabolic health space, we're moving forward on several fronts. Dan ChardChairman and CEO at Medifast00:09:34Our coach leaders have already been trained on the new clinical data, and they are now cascading that knowlEDGE throughout their organizations. This training will continue into 2026 as coaches learn to reach new types of clients, people who are focused not just on weight loss but also on their overall metabolic health. We are seeing continued momentum in our work to support our coaches and clients. The new Premier Plus pricing and auto-ship program has simplified our value proposition, creating a more consistent experience for both coaches and clients. It offers immediate savings, predictable pricing, and a straightforward path to loyalty, making it easier for coaches to attract and retain clients. While it's still early, we're encouraged by the initial response, which has shown an uptick in baseline client retention beyond the first month. Dan ChardChairman and CEO at Medifast00:10:34We've also continued to strengthen the leadership foundation of our field through our EDGE Leadership Development Program. EDGE combines incentives, best practices, and recognition tools to help coaches grow their businesses with purpose and structure. The program was built in partnership with field leaders, ensuring it reflects real-world experience. It's designed to make early success achievable and sustainable, helping new coaches find their footing and build confidence, and enabling our experienced coaches to scale their impact. In a world where technology increasingly replaces human interaction, our greatest strength remains the power of personal connection, and we're continuing to focus on how we take full advantage of our highly personalized solution. Both Premier Plus and EDGE are important components of our commercial model, and we expect these to play a central role in continuing to improve coach productivity and stability as we move into 2026. Dan ChardChairman and CEO at Medifast00:11:39In the third quarter, productivity among active coaches continued to show signs of stability. We're also continuing to invest in our digital platforms to make the coaching and client experience even more seamless. Enhancements to our app and reporting tools are providing better visibility into client progress and coach performance, giving our field more actionable insights and allowing them to focus where they can make the biggest impact. Regarding our third quarter results, revenue of $89 million for our third quarter was at the high end of our guidance range, and EPS came in within our guidance range. Active earning coach productivity for the quarter of $4,585 was down just 2% year-over-year, continuing a trend of moderating declines. Sequentially, coach productivity was down 1%. As we look ahead, our strategy remains clear. We're building Medifast as a science-backed coach-guided system for promoting long-term metabolic health. Dan ChardChairman and CEO at Medifast00:12:47The trends shaping this industry, from medical intervention to lifestyle integration, point towards the need for exactly what we offer: a system that helps people improve their metabolic function by getting rid of the bad fat, preserving lean mass, and protecting their muscle, ultimately empowering them to healthier results over time. We've already taken important steps to position the business for this future. Our transformation is not theoretical. It's visible in the way our coaches are working, in the science behind our products, and in the foundation we're laying for the next phase of growth. We have more work to do. We're confident in our direction. We have a strong balance sheet, no debt, and more than $170 million in cash and investments. Dan ChardChairman and CEO at Medifast00:13:42We have a passionate coach community that continues to adapt and lead, and we have a comprehensive program, plan, and product that are scientifically validated and aligned with where we believe consumer demand is headed. We're a company that has been built on ongoing innovation and that is always thinking about the next chapter. We expect that the foundation we're building today will redefine what health looks like for the years to come. By combining our science, our coaches, and our community, we are positioning Medifast to become the trusted partner for millions of people seeking to improve metabolic health. We're building for long-term sustainable growth, and we're doing that with discipline and conviction. Now I'll turn it over to Jim to review the finances and our outlook for the next quarter. Jim MaloneyCFO at Medifast00:14:35Thank you, Dan. Good afternoon, everyone. As Dan mentioned earlier, third quarter 2025 results for both revenue and EPS were at the high end of our guidance ranges. Revenue for the third quarter was $89.4 million, a decrease of 36.2% versus the year earlier period, primarily due to a decrease in the number of active earning OPTAVIA coaches. We ended the quarter with approximately 19,500 active earning OPTAVIA coaches, a decrease of 35% from the third quarter of 2024. Average revenue per active earning OPTAVIA coach for the third quarter was $4,585, a year-over-year decrease of 1.9%, primarily driven by continued pressure on client acquisition. We continue to see moderating year-over-year declines in this key metric. Gross profit decreased 41.2% year-over-year to $62.2 million, driven by lower sales volumes, partially offset by lower cost of sales. Jim MaloneyCFO at Medifast00:15:59Gross profit margin for the current quarter was 69.5%, which decreased 590 basis points compared to the year earlier period, attributable to 450 basis points of loss of leverage on fixed costs and 180 basis points of a reserve for the reformulation of the Essential product line. As Dan mentioned, we expect to introduce a new product line next year, which is intended to improve upon the effectiveness of our current Essential product line in addressing overall metabolic health. These new products will replace the current Essential line of fuelings that are part of many of our current plans. SG&A expense was down 36% year-over-year to $66.2 million, primarily due to a $19.7 million decrease in coach compensation on fewer active earning coaches and lower volumes. Jim MaloneyCFO at Medifast00:17:11Additionally, SG&A expenses in the current quarter reflected decreases of $5.6 million related to company-led marketing compared to 2024, as well as $2.9 million for the company's convention cost and $2 million for the company's collaboration with LifeMD that did not recur in the current quarter. SG&A, as a percentage of revenue, increased 20 basis points, primarily due to approximately 520 basis points associated with the loss of leverage on fixed cost and other smaller increases, partially offset by a 360 basis point reduction related to company-led marketing and 210 basis points for the company's convention cost incurred in the prior year's comparable period that did not recur in the third quarter of 2025. Loss from operations was $4.1 million in the third quarter of 2025 compared to income from operations of $2.1 million in the prior year comparable period. Jim MaloneyCFO at Medifast00:18:28As a percentage of revenue, loss from operations was 4.6% in the third quarter compared to income from operations of 1.5% in the prior year period. Other income increased $2 million year-over-year to $1.4 million, primarily due to a loss on the company's investment in LifeMD's common stock during the corresponding period in 2024. As you may recall, we sold the investment in the second quarter 2025. The effective tax rate was 14.9% for the third quarter of 2025 compared to 28.5% in the prior year period. The change in the effective tax rate for the three months ended September 30, 2025, was primarily driven by a decrease in the tax benefit of research and development tax credits, which represented 115.3% of the change, partially offset by an increase of 85.6% from the impact of state taxes. These percentages were magnified by the near-break-even pre-tax position in the current year. Jim MaloneyCFO at Medifast00:19:49Net loss in the third quarter of 2025 was $2.3 million, or $0.21 loss per diluted share, compared to net income of $1.1 million, or $0.10 per share in the year earlier period. Our financial position remained strong with $173.5 million in cash, cash equivalents, and investments, and no interest-bearing debt as of September 30, 2025. Now I'll turn it to guidance. We are expecting fourth-quarter revenue to range from $65-$80 million and a loss per share for the quarter ranging from $0.70-$1.25. With that, let me turn the call back to the operator for questions. Operator00:20:46Thank you. We will now be conducting a question-and-answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate that your line is in the question queue. You may press star two if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we pull for questions. Our first question comes from Jim Salera with Stephens. Please proceed with your question. Jim SaleraResearch Analyst at Stephens00:21:18Hey, guys. Good afternoon. Thanks for taking our question. I wanted to first start with the shifting focus towards Metabolic Dysfunction and how integrating that messaging with the coaches is going to work. Can you just maybe walk us through the process to make sure that you have consistent messaging among the coaches and that they're all kind of trained up on the new go-to-market or strategy around communicating the kind of holistic view that you guys are taking to weight loss moving forward? Dan ChardChairman and CEO at Medifast00:21:50Sure, Jim. Let me also start out by adding that Nick Johnson, our Chief Field Operations Officer and President of OPTAVIA, has joined us as well. I'll make a couple of comments, and then I'll let him talk about what we're doing to make sure that the coaches across the entire country are trained and understand what this new story around metabolic health is. I mean, I'll start out by saying that most weight loss challenges and nine out of ten of the leading health challenges for the country are rooted in poor metabolic health, or that's sometimes referred to as Metabolic Dysfunction. Our coaches are aware of this, so it starts out by partially an awareness. Dan ChardChairman and CEO at Medifast00:22:45What we've done, probably in the most significant way we ever have, is conducted a study partially tied to previous research that we've done, but also taking a deeper dive into the clinical studies to show exactly what our program does with metabolic health and how it is able to reverse Metabolic Dysfunction. Here's how it links to weight loss. We talked a little bit about some of these claims or the results of our study in the last call, but I'll just cover them again. The first and significant one is our program targets the bad fat, or often referred to as visceral fat, and that's the fat around the belly and inside and around vital organs. It reduces that fat at a clinically significant level. It maintains lean mass in 98% during weight loss. It protects muscle and improves body composition. Dan ChardChairman and CEO at Medifast00:23:49You've heard us talk about the other part of our research that shows that when a coach gets involved in helping somebody on the program, the clients are able to lose 10 times more weight and 17 times more fat. Those are new claims that we've shared with our coaches. The important part of what they're doing now is the targeting, which is fairly expansive. 90% of Americans are metabolically unhealthy or experience Metabolic Dysfunction. With our research, this clinical research, and an understanding of how we can reverse that, they have an interesting and highly relevant new story. Dan ChardChairman and CEO at Medifast00:24:43It's becoming increasingly relevant even in the face of this world where GLP-1 drugs have had such an impact on people trying them, which is that basically our program is differentiated in that we maintain 98% of lean body mass, whereas GLP-1 drugs often result in as much as 40% of the weight loss being from lean mass and high levels of discontinuation. 74% of patients discontinue use within a year of GLP-1 drugs, and two-thirds of the weight is regained. That's kind of the problem-solution, if you will. Now let Nick talk a little bit about how we are training leaders and how that leadership base now is in the process of training the field. Turn some time over to Nick to do that. Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:25:41Thanks, Dan. Recently we met with all of our leaders at a retreat, our annual leadership retreat that took place in Sundance, Utah. All of those lines of business across our business were actually represented. With all the leaders of the different lines of business now informed, trained, and understanding where we're going in the direction of metabolic synchronization, our proprietary science that addresses and reverses Metabolic Dysfunction. From now until the end of the year, those messages, those trainings will continue to be disseminated. By the end of the year, we expect to have all of the different coaches all the way down to our core rank of executive director trained and steeped in this direction. We ensure that we are across the network singing from the same song sheet, so to speak. Jim SaleraResearch Analyst at Stephens00:26:38Great. That's very helpful. Can you speak to just the EDGE program and maybe the incentive structure as, again, you kind of expand the aperture of the focus of what coaches are going to be communicating to potential clients? I would imagine that kind of broadens the range of potential clients they can talk to? Dan ChardChairman and CEO at Medifast00:27:04Yeah, that's another good one for Nick. So Nick, why don't you take that one as well? Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:27:08Sure thing. As we've talked about in the past, the EDGE program is designed around really three activities, and they're all based on the same core rank, Executive Director. It's for creation of new Executive Directors, duplication of those directors, and then multiplication of those Executive Directors. The EDGE program is designed to change the rank composition of the business. Now, keep in mind that those Executive Directors have approximately $6,000 in revenue per Executive Director. They're highly, highly productive. When we see the rank composition of the business start to shift in a more positive direction, revenue and therefore productivity go up as the rank composition improves. We'll continue to focus on the EDGE program. Like we said in the past, focusing on becoming and duplicating and multiplying those Executive Directors. Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:28:07What we discussed at the Sundance leadership retreat is how we will continue to execute the EDGE program, which will then yield that higher productive coach rank and then fill out the different generations within the pay structure for our top leaders. Jim SaleraResearch Analyst at Stephens00:28:26That's helpful. Maybe shifting gears a little bit, Jim, just a couple of questions on the guidance and then some of the results in the quarter. Maybe for starters, it looks like you closed the gap between the decline in SG&A and the decline in the top line. Those are much more kind of aligned than in previous quarters. I appreciate you gave some detail around maybe some one-time expenses there. Can you just give us some color around, is there a way we should think about if the top line's down X percent, SG&A should underperform that by 100 basis points, 200 basis points, just as we think about kind of modeling that on a go-forward basis? Jim MaloneyCFO at Medifast00:29:14Yeah. I mean, as you mentioned, one of the charges in Q3 was an approximate $1.5 million charge for the reformulation of our Essential line. So we made the decision in Q3 of 2025, so we took that charge. We believe that's going to be a one-time item. We also mentioned regarding within gross margin that we had a loss of leverage of fixed cost. And what we have done and what we continue to do is make sure that our balance sheet remains strong, excuse me, for the foreseeable future. We ended the quarter with $170 million in cash and investments, and we're right-sizing the business. We did some actions in October, so last month, to right-size the business to make sure that as we return to growth, the margins will improve. Jim MaloneyCFO at Medifast00:30:52When you look at our guidance, you mentioned guidance, and we are seeing pressure continue into Q4 with the guidance that we provided. As I mentioned before on our call, the way our business works and the way we get back to growth, looking at our metrics, our expectations are that it starts with client acquisition and client retention. Based on the history, when we get growth in revenue per active earning coach and a sustained improvement in revenue per active earning coach, the growth of it, typically we see about six to nine months after that, we typically see coach growth. Obviously, once we get back to coach growth is when you get back to revenue growth, probably within a quarter or two from that coach growth. Jim MaloneyCFO at Medifast00:32:20We've been mentioning to investors, and I believe we mentioned it on our last call, that we're anticipating that to happen in 2025. We are anticipating that to happen in Q4, but at a minimum, getting back to revenue per active earning coach growth, we believe will happen at least in the next six months. We're expecting it to happen in Q4, and that'll be the first green shoot of stabilization for the company and a path forward to get back to growth. We're anticipating that happened in Q4, but at a minimum in the next six months. Jim SaleraResearch Analyst at Stephens00:33:08Okay. Maybe on the top line, can you just speak to any, outside of obviously GLP-1 kind of well-covered trends, just broader economic softness and softness we've seen in the consumer? Just any commentary you can offer on how that's been impacting the likelihood of consumers to add an incremental monthly expense like OPTAVIA into their budget? Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:33:38Go ahead, Dan. Dan ChardChairman and CEO at Medifast00:33:39I was going to say, one of the things we continue to see, Jim, and this is not something that's new, but consumers prioritize their health. This is a health issue that's been with us for quite some time and is not relenting. We have high satisfaction with those clients who choose to engage in our program, as evidenced by their high repeat. I think we always are looking at what you're asking about, which is, does a challenged economy affect consumer spending? I think certainly the answer is yes, but we continue to see consumers prioritizing their spend on health over other things. I think we feel optimistic about where we are. I think we've changed the value equation to be even more significant with these additional kind of insights into just how our program affects the end consumer. Dan ChardChairman and CEO at Medifast00:34:47We see our coaches getting better and better at operating in this current environment. As I said in the prepared remarks, we have now over 60% of our coaches who are supporting at least one client who is either on or who has been on a GLP-1 drug. 22% of our client base either using or having used GLP-1 drugs. We see our program as valuable in the current environment and relevant for people who are using a GLP-1 drug and want a lifestyle program, who want to do it without a GLP-1 drug because they don't want to or have a negative reaction to the medication, or increasingly people who are transitioning off and want to make sure that they can maintain the health of the gain. Dan ChardChairman and CEO at Medifast00:35:46Now there's one more reason for those who want to get to really the root of some of these symptoms of Metabolic Dysfunction and really focus on the source of the challenge and achieve this lifelong transformation that our coaches have been talking about for quite some time. Jim SaleraResearch Analyst at Stephens00:36:07Got it. And then maybe just one housekeeping question. Jim, I think you had mentioned when you were kind of breaking down the SG&A expenses that you guys were cycling. There was a $2 million, I think you said $2 million. For collaboration with LifeMD. I just want to make sure, is that something that was a one-time expense last year that we're lapping, or are you guys sunsetting the LifeMD partnership, and that's on a go-forward basis that's coming out of SG&A? Jim MaloneyCFO at Medifast00:36:38No, the collaboration is ongoing. What that is, is that was the last. In 2024, that $2 million was the last bit of amortization. If you remember, at the beginning of our collaboration, we invested $10 million into LifeMD as part of the collaboration. And that $2 million in Q3 of 2024 represented the last bit of the amortization. So we took the $8 million prior to that. You won't see that any longer. Jim SaleraResearch Analyst at Stephens00:37:26Got it. That's helpful. I appreciate all the commentary. I'll hop back in with you. Operator00:37:35We have reached the end of our question and answer session. There are no further questions at this time. I would now like to turn the floor back over to Dan Chard for closing comments. Dan ChardChairman and CEO at Medifast00:37:45Thanks, everybody, for joining the call today. This continues to be a period of meaningful transformation, as you could hear, for the company. We are evolving with purpose to become a science-backed, coach-led leader in metabolic health. Our approach, built around the science of metabolic synchronization, enables us to target better health rather than just weight loss, reducing visceral fat while preserving lean mass. We are very encouraged by the progress that we are making, from the stabilization of coach productivity to advancing new product innovation and digital tools. We remain confident in our strategy, supported by a strong balance sheet and a dedicated coach community focused on long-term client success. I look forward to sharing even more when we present at the Stephens Annual Investment Conference on November 19th in Nashville. Thanks again for joining us today and for your continued interest in Medifast. Operator00:38:44This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.Read moreParticipantsExecutivesSteve ZenkerVP of Investor RelationsNick JohnsonChief Field Operations Officer and President of OPTAVIADan ChardChairman and CEOJim MaloneyCFOAnalystsJim SaleraResearch Analyst at StephensPowered by Earnings DocumentsSlide DeckEarnings Release(8-K)Quarterly Report(10-Q) Medifast Earnings HeadlinesWhy is Medifast stock surging despite weak Q1? $30M cost-cut planMay 5 at 3:32 PM | msn.comMedifast reconfirms $270M-$300M 2026 revenue outlook as it targets profitability improvements starting in Q4 2026May 5 at 10:31 AM | seekingalpha.comIran's New Leader Just Said Something That Should Terrify Every AmericanIran's Supreme Leader has declared the Strait of Hormuz closed as leverage against the U.S. - and with 40% of the world's oil passing through that corridor, crude has already crossed $100 per barrel. History shows gold surged 571% during the 1973 oil crisis and 425% in 1979. Today, the U.S. holds 8,133 tonnes of gold valued on the books at $42.22 per ounce - while gold trades above $5,000. American Alternative Assets has released The Great Gold Reset report detailing what this gap could mean for investors.May 6 at 1:00 AM | American Alternative (Ad)Medifast, Inc. Q1 2026 Earnings Call SummaryMay 5 at 10:31 AM | finance.yahoo.comMedifast Earnings Call: Productivity Rises Amid Sharp DeclineMay 4 at 8:31 PM | tipranks.comMedifast, Inc. (MED) Q1 2026 Earnings Call TranscriptMay 4 at 7:02 PM | seekingalpha.comSee More Medifast Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Medifast? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Medifast and other key companies, straight to your email. Email Address About MedifastMedifast (NYSE:MED), Inc. (NYSE: MED) is a health and wellness company specializing in clinically supported weight-loss, weight-management and healthy living products and services. Through its OPTAVIA brand, the company offers a range of meal replacement products, snacks, supplements and coaching programs designed to support metabolic health and sustainable lifestyle changes. Medifast markets its products directly to consumers via a network of independent distributors—known as OPTAVIA Coaches—who provide personalized guidance and support throughout the client’s weight‐loss journey. Founded in 1980 by William Vitale and headquartered in Baltimore, Maryland, Medifast has grown into a nationally recognized provider of nutrition and weight‐management solutions. The company went public in 2001 and has since expanded its operations beyond the United States, serving customers in both the U.S. and Canada. Its offerings are distributed through a combination of e-commerce platforms and regional distribution centers, enabling efficient delivery of products to end users and reinforcing Medifast’s direct‐to‐consumer business model. Under the leadership of President and Chief Executive Officer Daniel Chard, Medifast continues to invest in product innovation, digital tools and community building to strengthen customer engagement and retention. The company’s management team emphasizes evidence‐based program development and high standards of quality control, reflecting its commitment to clinical rigor and long‐term client success. With a focus on metabolic health and sustainable lifestyle transformation, Medifast aims to maintain its position as a leader in the weight‐management industry.View Medifast ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Latest Articles Years in the Making, AMD’s Upside Movement Has Just BegunPinterest Pins a Profit Play To Its Mood BoardJust How Big a Problem Could Amazon’s Cash Burn Rate Be?BlackBerry Rewrites Its Own Operating SystemGrab Holdings Faces Hurdles, But Upside Potential Is Hard to IgnorePalantir Drops After a Blowout Q1—What Investors Should KnowShopify’s Valuation Crisis Creates Opportunity in 2026 Upcoming Earnings Coinbase Global (5/7/2026)Airbnb (5/7/2026)Datadog (5/7/2026)Ferrovial (5/7/2026)Gilead Sciences (5/7/2026)Microchip Technology (5/7/2026)MercadoLibre (5/7/2026)Monster Beverage (5/7/2026)Canadian Natural Resources (5/7/2026)W.W. 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PresentationSkip to Participants Operator00:00:00Greetings and welcome to the Medifast Third Quarter 2025 earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Steve Zenker, Vice President of Investor Relations. Thank you, sir. You may begin. Steve ZenkerVP of Investor Relations at Medifast00:00:30Good afternoon and welcome to Medifast Third Quarter 2025 earnings conference call. On the call with me today are Dan Chard, Chairman and Chief Executive Officer, and Jim Maloney, Chief Financial Officer. By now, everyone should have access to the earnings release for the third quarter ended September 30, 2025, that went out this afternoon at approximately 4:05 P.M. Eastern Time. If you have not received the release, it is available on the Investor Relations portion of Medifast's website at www.medifastinc.com. This call is being webcast, and a replay will also be available on the company's website. Before we begin, we would like to remind everyone that today's prepared remarks contain forward-looking statements, and management may make additional forward-looking statements in response to your questions. The words believe, expect, anticipate, and other similar expressions generally identify forward-looking statements. Steve ZenkerVP of Investor Relations at Medifast00:01:36These statements do not guarantee future performance, and therefore undue reliance should not be placed on them. Actual results could differ materially from those projected in any forward-looking statements. All of the forward-looking statements contained herein speak only as of the date of this call. Medifast assumes no obligation to update any forward-looking statements that may be made in today's release or call. Now, I would like to turn the call over to Medifast Chairman and Chief Executive Officer, Dan Chard. Dan ChardChairman and CEO at Medifast00:02:12Thank you, Steve, and good afternoon, everyone. We appreciate you joining us today as we discuss our third quarter results and share an update on our progress. This is an important year for Medifast, one where the work we've done to transform the business is beginning to align more clearly with the opportunity we see in front of us. The weight loss and wellness industry has undergone fundamental change in a very short time. The rapid growth in consumer understanding and usage of GLP-1 medications has reshaped much of the public conversation around obesity and health, introducing millions of people to a tool for appetite control that leads to weight loss. While these medications are truly groundbreaking, they are not a complete solution to long-term health unless they are paired with lifestyle modifications. Dan ChardChairman and CEO at Medifast00:03:07Further, most weight challenges are rooted in poor metabolic health, also called Metabolic Dysfunction, which medication alone does not fully correct. A lifestyle approach that builds healthy habits and protects lean muscle mass during weight loss is essential to improving metabolic health. Since many people discontinue medication, the absence of these fundamental changes often leads to weight regain. For most people, the most durable path forward comes from addressing the underlying metabolic issues, not relying on medication alone. Data across multiple studies paint a consistent picture. Up to 40% of the weight lost while on GLP-1 medications comes from lean mass, including muscle. 74% of those on the medications discontinue them within a year, and the majority regain much of the weight they lost once they stop. For many, this leads to a cycle of temporary success followed by intense frustration. Dan ChardChairman and CEO at Medifast00:04:12The opportunity for Medifast is to help break that cycle, to empower people not just to lose weight, but to learn how to keep it off, and most importantly, to improve their metabolic health in the process, leading to a body that uses energy more efficiently, preserves muscle, and functions the way it was designed to. There is a significant opportunity in front of us to deliver a reset that helps the body work as it was meant to. More than 90% of U.S. adults are metabolically unhealthy. This represents not only a vast health challenge but also a once-in-a-generation opportunity to redefine what wellness looks like. Our mission and our growth strategy are centered on meeting that need. Our clinically studied plan is designed to address the underlying causes of Metabolic Dysfunction, reducing bad visceral fat, retaining lean mass, and protecting healthy muscle, and helping improve overall body composition. Dan ChardChairman and CEO at Medifast00:05:15We don't believe success should be measured just by pounds lost, but by how much healthier a person's body becomes in the process. We recently announced clinical research findings led by our scientific and clinical affairs team using a science focused on metabolic synchronization, a breakthrough approach that reverses Metabolic Dysfunction with a targeted reset. Our most recent clinical analysis uncovered findings that revealed that our comprehensive plan delivers strong and targeted fat burn, resulting in not only weight loss but also improved body composition. At 16 weeks, clients on our plan retained 98% of their lean mass, reduced visceral fat by 14%, and showed measurable improvement in body composition while losing weight and protecting muscle. This reduction in visceral fat, the bad fat driving Metabolic Dysfunction, along with strong muscle preservation, are key indicators of improved metabolic health. Dan ChardChairman and CEO at Medifast00:06:20Whether a client is using a GLP-1 medication, transitioning off one, or not using one at all, our program provides a foundation for overall metabolic health and well-being. This is not just a short-term fix but a comprehensive system that is specifically designed to help people live a healthier life. At the center of our approach is the human connection provided by our incredible coaches. These coaches play a vital role in translating the underlying science that powers our approach into real-world results that help people make a real difference in their approach to health. Coaches' understanding of the benefits and shortcomings of GLP-1 medications continues to build all the time. Currently, 61% of our coaches have already worked with clients who are using GLP-1 medications, and 22% of our client base reports either using or having tried a GLP-1 medication in the past year. Dan ChardChairman and CEO at Medifast00:07:26That gives us invaluable insight into how these medications are being used and how our approach can complement them. Medications alone are simply not enough in our view. Clinical data shows that clients who work with a coach lose 10 times more weight and 17 times more fat than those who go it alone. That's certainly not a coincidence. Our coaches guide clients through the important behavioral and nutritional lifestyle changes needed to maintain their progress on their health journey. The coaches help people stay accountable, navigate challenges, and build the healthy lifestyle habits that lead to lasting results. Coaching is what makes the difference between temporary change and long-term transformation. We're evolving Medifast from being seen primarily as a weight loss company to one that is recognized as a leader in the broader field of metabolic health. Dan ChardChairman and CEO at Medifast00:08:27It's a shift to a far larger and more durable market as we move from helping people not only lose weight but also helping them live metabolically healthier lives. Looking ahead, the company plans to launch significant product innovations using the science of metabolic synchronization and incorporating next-generation ingredients for metabolic enhancement. Initial feedback from the field of coaches has shown encouraging results, and we expect to bring this new product line to market next year. This new product line builds on the strength of our existing programs, and we believe it will further differentiate Medifast in the marketplace. Our aim is not just to respond to the rise of GLP-1s but to define what the next generation of metabolic health solutions will look like, combining clinical credibility, human connection, and healthy results. To deliver further on our ambitions in the metabolic health space, we're moving forward on several fronts. Dan ChardChairman and CEO at Medifast00:09:34Our coach leaders have already been trained on the new clinical data, and they are now cascading that knowlEDGE throughout their organizations. This training will continue into 2026 as coaches learn to reach new types of clients, people who are focused not just on weight loss but also on their overall metabolic health. We are seeing continued momentum in our work to support our coaches and clients. The new Premier Plus pricing and auto-ship program has simplified our value proposition, creating a more consistent experience for both coaches and clients. It offers immediate savings, predictable pricing, and a straightforward path to loyalty, making it easier for coaches to attract and retain clients. While it's still early, we're encouraged by the initial response, which has shown an uptick in baseline client retention beyond the first month. Dan ChardChairman and CEO at Medifast00:10:34We've also continued to strengthen the leadership foundation of our field through our EDGE Leadership Development Program. EDGE combines incentives, best practices, and recognition tools to help coaches grow their businesses with purpose and structure. The program was built in partnership with field leaders, ensuring it reflects real-world experience. It's designed to make early success achievable and sustainable, helping new coaches find their footing and build confidence, and enabling our experienced coaches to scale their impact. In a world where technology increasingly replaces human interaction, our greatest strength remains the power of personal connection, and we're continuing to focus on how we take full advantage of our highly personalized solution. Both Premier Plus and EDGE are important components of our commercial model, and we expect these to play a central role in continuing to improve coach productivity and stability as we move into 2026. Dan ChardChairman and CEO at Medifast00:11:39In the third quarter, productivity among active coaches continued to show signs of stability. We're also continuing to invest in our digital platforms to make the coaching and client experience even more seamless. Enhancements to our app and reporting tools are providing better visibility into client progress and coach performance, giving our field more actionable insights and allowing them to focus where they can make the biggest impact. Regarding our third quarter results, revenue of $89 million for our third quarter was at the high end of our guidance range, and EPS came in within our guidance range. Active earning coach productivity for the quarter of $4,585 was down just 2% year-over-year, continuing a trend of moderating declines. Sequentially, coach productivity was down 1%. As we look ahead, our strategy remains clear. We're building Medifast as a science-backed coach-guided system for promoting long-term metabolic health. Dan ChardChairman and CEO at Medifast00:12:47The trends shaping this industry, from medical intervention to lifestyle integration, point towards the need for exactly what we offer: a system that helps people improve their metabolic function by getting rid of the bad fat, preserving lean mass, and protecting their muscle, ultimately empowering them to healthier results over time. We've already taken important steps to position the business for this future. Our transformation is not theoretical. It's visible in the way our coaches are working, in the science behind our products, and in the foundation we're laying for the next phase of growth. We have more work to do. We're confident in our direction. We have a strong balance sheet, no debt, and more than $170 million in cash and investments. Dan ChardChairman and CEO at Medifast00:13:42We have a passionate coach community that continues to adapt and lead, and we have a comprehensive program, plan, and product that are scientifically validated and aligned with where we believe consumer demand is headed. We're a company that has been built on ongoing innovation and that is always thinking about the next chapter. We expect that the foundation we're building today will redefine what health looks like for the years to come. By combining our science, our coaches, and our community, we are positioning Medifast to become the trusted partner for millions of people seeking to improve metabolic health. We're building for long-term sustainable growth, and we're doing that with discipline and conviction. Now I'll turn it over to Jim to review the finances and our outlook for the next quarter. Jim MaloneyCFO at Medifast00:14:35Thank you, Dan. Good afternoon, everyone. As Dan mentioned earlier, third quarter 2025 results for both revenue and EPS were at the high end of our guidance ranges. Revenue for the third quarter was $89.4 million, a decrease of 36.2% versus the year earlier period, primarily due to a decrease in the number of active earning OPTAVIA coaches. We ended the quarter with approximately 19,500 active earning OPTAVIA coaches, a decrease of 35% from the third quarter of 2024. Average revenue per active earning OPTAVIA coach for the third quarter was $4,585, a year-over-year decrease of 1.9%, primarily driven by continued pressure on client acquisition. We continue to see moderating year-over-year declines in this key metric. Gross profit decreased 41.2% year-over-year to $62.2 million, driven by lower sales volumes, partially offset by lower cost of sales. Jim MaloneyCFO at Medifast00:15:59Gross profit margin for the current quarter was 69.5%, which decreased 590 basis points compared to the year earlier period, attributable to 450 basis points of loss of leverage on fixed costs and 180 basis points of a reserve for the reformulation of the Essential product line. As Dan mentioned, we expect to introduce a new product line next year, which is intended to improve upon the effectiveness of our current Essential product line in addressing overall metabolic health. These new products will replace the current Essential line of fuelings that are part of many of our current plans. SG&A expense was down 36% year-over-year to $66.2 million, primarily due to a $19.7 million decrease in coach compensation on fewer active earning coaches and lower volumes. Jim MaloneyCFO at Medifast00:17:11Additionally, SG&A expenses in the current quarter reflected decreases of $5.6 million related to company-led marketing compared to 2024, as well as $2.9 million for the company's convention cost and $2 million for the company's collaboration with LifeMD that did not recur in the current quarter. SG&A, as a percentage of revenue, increased 20 basis points, primarily due to approximately 520 basis points associated with the loss of leverage on fixed cost and other smaller increases, partially offset by a 360 basis point reduction related to company-led marketing and 210 basis points for the company's convention cost incurred in the prior year's comparable period that did not recur in the third quarter of 2025. Loss from operations was $4.1 million in the third quarter of 2025 compared to income from operations of $2.1 million in the prior year comparable period. Jim MaloneyCFO at Medifast00:18:28As a percentage of revenue, loss from operations was 4.6% in the third quarter compared to income from operations of 1.5% in the prior year period. Other income increased $2 million year-over-year to $1.4 million, primarily due to a loss on the company's investment in LifeMD's common stock during the corresponding period in 2024. As you may recall, we sold the investment in the second quarter 2025. The effective tax rate was 14.9% for the third quarter of 2025 compared to 28.5% in the prior year period. The change in the effective tax rate for the three months ended September 30, 2025, was primarily driven by a decrease in the tax benefit of research and development tax credits, which represented 115.3% of the change, partially offset by an increase of 85.6% from the impact of state taxes. These percentages were magnified by the near-break-even pre-tax position in the current year. Jim MaloneyCFO at Medifast00:19:49Net loss in the third quarter of 2025 was $2.3 million, or $0.21 loss per diluted share, compared to net income of $1.1 million, or $0.10 per share in the year earlier period. Our financial position remained strong with $173.5 million in cash, cash equivalents, and investments, and no interest-bearing debt as of September 30, 2025. Now I'll turn it to guidance. We are expecting fourth-quarter revenue to range from $65-$80 million and a loss per share for the quarter ranging from $0.70-$1.25. With that, let me turn the call back to the operator for questions. Operator00:20:46Thank you. We will now be conducting a question-and-answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate that your line is in the question queue. You may press star two if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we pull for questions. Our first question comes from Jim Salera with Stephens. Please proceed with your question. Jim SaleraResearch Analyst at Stephens00:21:18Hey, guys. Good afternoon. Thanks for taking our question. I wanted to first start with the shifting focus towards Metabolic Dysfunction and how integrating that messaging with the coaches is going to work. Can you just maybe walk us through the process to make sure that you have consistent messaging among the coaches and that they're all kind of trained up on the new go-to-market or strategy around communicating the kind of holistic view that you guys are taking to weight loss moving forward? Dan ChardChairman and CEO at Medifast00:21:50Sure, Jim. Let me also start out by adding that Nick Johnson, our Chief Field Operations Officer and President of OPTAVIA, has joined us as well. I'll make a couple of comments, and then I'll let him talk about what we're doing to make sure that the coaches across the entire country are trained and understand what this new story around metabolic health is. I mean, I'll start out by saying that most weight loss challenges and nine out of ten of the leading health challenges for the country are rooted in poor metabolic health, or that's sometimes referred to as Metabolic Dysfunction. Our coaches are aware of this, so it starts out by partially an awareness. Dan ChardChairman and CEO at Medifast00:22:45What we've done, probably in the most significant way we ever have, is conducted a study partially tied to previous research that we've done, but also taking a deeper dive into the clinical studies to show exactly what our program does with metabolic health and how it is able to reverse Metabolic Dysfunction. Here's how it links to weight loss. We talked a little bit about some of these claims or the results of our study in the last call, but I'll just cover them again. The first and significant one is our program targets the bad fat, or often referred to as visceral fat, and that's the fat around the belly and inside and around vital organs. It reduces that fat at a clinically significant level. It maintains lean mass in 98% during weight loss. It protects muscle and improves body composition. Dan ChardChairman and CEO at Medifast00:23:49You've heard us talk about the other part of our research that shows that when a coach gets involved in helping somebody on the program, the clients are able to lose 10 times more weight and 17 times more fat. Those are new claims that we've shared with our coaches. The important part of what they're doing now is the targeting, which is fairly expansive. 90% of Americans are metabolically unhealthy or experience Metabolic Dysfunction. With our research, this clinical research, and an understanding of how we can reverse that, they have an interesting and highly relevant new story. Dan ChardChairman and CEO at Medifast00:24:43It's becoming increasingly relevant even in the face of this world where GLP-1 drugs have had such an impact on people trying them, which is that basically our program is differentiated in that we maintain 98% of lean body mass, whereas GLP-1 drugs often result in as much as 40% of the weight loss being from lean mass and high levels of discontinuation. 74% of patients discontinue use within a year of GLP-1 drugs, and two-thirds of the weight is regained. That's kind of the problem-solution, if you will. Now let Nick talk a little bit about how we are training leaders and how that leadership base now is in the process of training the field. Turn some time over to Nick to do that. Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:25:41Thanks, Dan. Recently we met with all of our leaders at a retreat, our annual leadership retreat that took place in Sundance, Utah. All of those lines of business across our business were actually represented. With all the leaders of the different lines of business now informed, trained, and understanding where we're going in the direction of metabolic synchronization, our proprietary science that addresses and reverses Metabolic Dysfunction. From now until the end of the year, those messages, those trainings will continue to be disseminated. By the end of the year, we expect to have all of the different coaches all the way down to our core rank of executive director trained and steeped in this direction. We ensure that we are across the network singing from the same song sheet, so to speak. Jim SaleraResearch Analyst at Stephens00:26:38Great. That's very helpful. Can you speak to just the EDGE program and maybe the incentive structure as, again, you kind of expand the aperture of the focus of what coaches are going to be communicating to potential clients? I would imagine that kind of broadens the range of potential clients they can talk to? Dan ChardChairman and CEO at Medifast00:27:04Yeah, that's another good one for Nick. So Nick, why don't you take that one as well? Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:27:08Sure thing. As we've talked about in the past, the EDGE program is designed around really three activities, and they're all based on the same core rank, Executive Director. It's for creation of new Executive Directors, duplication of those directors, and then multiplication of those Executive Directors. The EDGE program is designed to change the rank composition of the business. Now, keep in mind that those Executive Directors have approximately $6,000 in revenue per Executive Director. They're highly, highly productive. When we see the rank composition of the business start to shift in a more positive direction, revenue and therefore productivity go up as the rank composition improves. We'll continue to focus on the EDGE program. Like we said in the past, focusing on becoming and duplicating and multiplying those Executive Directors. Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:28:07What we discussed at the Sundance leadership retreat is how we will continue to execute the EDGE program, which will then yield that higher productive coach rank and then fill out the different generations within the pay structure for our top leaders. Jim SaleraResearch Analyst at Stephens00:28:26That's helpful. Maybe shifting gears a little bit, Jim, just a couple of questions on the guidance and then some of the results in the quarter. Maybe for starters, it looks like you closed the gap between the decline in SG&A and the decline in the top line. Those are much more kind of aligned than in previous quarters. I appreciate you gave some detail around maybe some one-time expenses there. Can you just give us some color around, is there a way we should think about if the top line's down X percent, SG&A should underperform that by 100 basis points, 200 basis points, just as we think about kind of modeling that on a go-forward basis? Jim MaloneyCFO at Medifast00:29:14Yeah. I mean, as you mentioned, one of the charges in Q3 was an approximate $1.5 million charge for the reformulation of our Essential line. So we made the decision in Q3 of 2025, so we took that charge. We believe that's going to be a one-time item. We also mentioned regarding within gross margin that we had a loss of leverage of fixed cost. And what we have done and what we continue to do is make sure that our balance sheet remains strong, excuse me, for the foreseeable future. We ended the quarter with $170 million in cash and investments, and we're right-sizing the business. We did some actions in October, so last month, to right-size the business to make sure that as we return to growth, the margins will improve. Jim MaloneyCFO at Medifast00:30:52When you look at our guidance, you mentioned guidance, and we are seeing pressure continue into Q4 with the guidance that we provided. As I mentioned before on our call, the way our business works and the way we get back to growth, looking at our metrics, our expectations are that it starts with client acquisition and client retention. Based on the history, when we get growth in revenue per active earning coach and a sustained improvement in revenue per active earning coach, the growth of it, typically we see about six to nine months after that, we typically see coach growth. Obviously, once we get back to coach growth is when you get back to revenue growth, probably within a quarter or two from that coach growth. Jim MaloneyCFO at Medifast00:32:20We've been mentioning to investors, and I believe we mentioned it on our last call, that we're anticipating that to happen in 2025. We are anticipating that to happen in Q4, but at a minimum, getting back to revenue per active earning coach growth, we believe will happen at least in the next six months. We're expecting it to happen in Q4, and that'll be the first green shoot of stabilization for the company and a path forward to get back to growth. We're anticipating that happened in Q4, but at a minimum in the next six months. Jim SaleraResearch Analyst at Stephens00:33:08Okay. Maybe on the top line, can you just speak to any, outside of obviously GLP-1 kind of well-covered trends, just broader economic softness and softness we've seen in the consumer? Just any commentary you can offer on how that's been impacting the likelihood of consumers to add an incremental monthly expense like OPTAVIA into their budget? Nick JohnsonChief Field Operations Officer and President of OPTAVIA at Medifast00:33:38Go ahead, Dan. Dan ChardChairman and CEO at Medifast00:33:39I was going to say, one of the things we continue to see, Jim, and this is not something that's new, but consumers prioritize their health. This is a health issue that's been with us for quite some time and is not relenting. We have high satisfaction with those clients who choose to engage in our program, as evidenced by their high repeat. I think we always are looking at what you're asking about, which is, does a challenged economy affect consumer spending? I think certainly the answer is yes, but we continue to see consumers prioritizing their spend on health over other things. I think we feel optimistic about where we are. I think we've changed the value equation to be even more significant with these additional kind of insights into just how our program affects the end consumer. Dan ChardChairman and CEO at Medifast00:34:47We see our coaches getting better and better at operating in this current environment. As I said in the prepared remarks, we have now over 60% of our coaches who are supporting at least one client who is either on or who has been on a GLP-1 drug. 22% of our client base either using or having used GLP-1 drugs. We see our program as valuable in the current environment and relevant for people who are using a GLP-1 drug and want a lifestyle program, who want to do it without a GLP-1 drug because they don't want to or have a negative reaction to the medication, or increasingly people who are transitioning off and want to make sure that they can maintain the health of the gain. Dan ChardChairman and CEO at Medifast00:35:46Now there's one more reason for those who want to get to really the root of some of these symptoms of Metabolic Dysfunction and really focus on the source of the challenge and achieve this lifelong transformation that our coaches have been talking about for quite some time. Jim SaleraResearch Analyst at Stephens00:36:07Got it. And then maybe just one housekeeping question. Jim, I think you had mentioned when you were kind of breaking down the SG&A expenses that you guys were cycling. There was a $2 million, I think you said $2 million. For collaboration with LifeMD. I just want to make sure, is that something that was a one-time expense last year that we're lapping, or are you guys sunsetting the LifeMD partnership, and that's on a go-forward basis that's coming out of SG&A? Jim MaloneyCFO at Medifast00:36:38No, the collaboration is ongoing. What that is, is that was the last. In 2024, that $2 million was the last bit of amortization. If you remember, at the beginning of our collaboration, we invested $10 million into LifeMD as part of the collaboration. And that $2 million in Q3 of 2024 represented the last bit of the amortization. So we took the $8 million prior to that. You won't see that any longer. Jim SaleraResearch Analyst at Stephens00:37:26Got it. That's helpful. I appreciate all the commentary. I'll hop back in with you. Operator00:37:35We have reached the end of our question and answer session. There are no further questions at this time. I would now like to turn the floor back over to Dan Chard for closing comments. Dan ChardChairman and CEO at Medifast00:37:45Thanks, everybody, for joining the call today. This continues to be a period of meaningful transformation, as you could hear, for the company. We are evolving with purpose to become a science-backed, coach-led leader in metabolic health. Our approach, built around the science of metabolic synchronization, enables us to target better health rather than just weight loss, reducing visceral fat while preserving lean mass. We are very encouraged by the progress that we are making, from the stabilization of coach productivity to advancing new product innovation and digital tools. We remain confident in our strategy, supported by a strong balance sheet and a dedicated coach community focused on long-term client success. I look forward to sharing even more when we present at the Stephens Annual Investment Conference on November 19th in Nashville. Thanks again for joining us today and for your continued interest in Medifast. Operator00:38:44This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.Read moreParticipantsExecutivesSteve ZenkerVP of Investor RelationsNick JohnsonChief Field Operations Officer and President of OPTAVIADan ChardChairman and CEOJim MaloneyCFOAnalystsJim SaleraResearch Analyst at StephensPowered by