Marchex Q4 2024 Earnings Report

Marchex EPS Results

• Actual EPS: -$0.04
• Consensus EPS: -$0.02
• Beat/Miss: Missed by -$0.02
• One Year Ago EPS: N/A

Marchex Revenue Results

• Actual Revenue: $11.92 million
• Expected Revenue: $12.01 million
• Beat/Miss: Missed by -$92.00 thousand
• YoY Revenue Growth: N/A

Marchex Announcement Details

• Quarter: Q4 2024
• Date: 3/6/2025
• Time: After Market Closes
• Conference Call Date: Thursday, March 6, 2025
• Conference Call Time: 5:00PM ET

Marchex (NASDAQ:MCHX) (NASDAQ: MCHX) is a conversation intelligence and analytics company that helps businesses understand and improve customer interactions. Its technology analyzes phone calls, text messages and other customer conversations to provide insights into marketing performance, lead quality, sales opportunities and service experiences.

The company offers solutions designed to help organizations acquire, engage and retain customers. Its products support call tracking, lead management, conversation analytics and artificial intelligence-powered analysis, enabling businesses to identify buying signals, evaluate customer interactions and improve operational and marketing decisions.

Marchex has historically focused on performance marketing and call-based analytics, evolving from its earlier digital marketing activities toward software and data solutions for businesses that rely on customer conversations. Its services are used primarily by organizations in industries such as automotive, home services, financial services and healthcare, with operations serving customers in North America.

Marchex Q4 2024 Earnings Call Transcript

Key Takeaways

• One Stack Completion: Completed the unification of multiple data stacks into a single cloud-based architecture in Q4 2024, positioning the company for improved scalability and AI-driven enterprise solutions.
• Q4 ’24 Revenue & Profitability: Reported revenue of $11.9 M, down from $12.4 M last year, and an adjusted EBITDA loss of $0.4 M compared to a $0.1 M loss in Q4 ’23.
• 2025 Financial Outlook: Forecasting year-over-year revenue growth and positive adjusted EBITDA for FY 2025, driven by sequential product launches, margin improvements, and operational efficiencies.
• UX & Security Enhancements: Planning a unified user interface and single sign-on rollout to simplify customer access, accelerate adoption, and unlock new cross-sell/up-sell opportunities.
• Go-to-Market Expansion: Preparing to launch vertical-specific AI solutions and leverage partnerships, including a Microsoft collaboration and new channel alliances, to broaden enterprise reach.

Presentation

[Moderator]

Good afternoon. Thank you for attending today's Marchex Fourth Quarter 2024 earnings call. My name is Cole, and I'll be the moderator for today's call. All lines will be muted during the presentation portion of the call, with an opportunity for questions and answers at the end. If you'd like to queue for a question, you can do so by pressing Star 1 on your telephone keypad. I'd now like to pass the call over to Trevor Caldwell. Please go ahead.

[Trevor Caldwell, Head of Investor Relations at Marchex]

Thank you, Cole. Good afternoon, everyone, and welcome to Marchex's Business Update and Fourth Quarter 2024 conference call. Joining us today are Edwin Miller, our CEO; Russell Horowitz, our Chairman; and Brian Nagle, our SVP/Corporate Controller. Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward-looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward-looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements for subsequent events. During this call, we will present both GAAP and non-GAAP financial measures.

[Trevor Caldwell, Head of Investor Relations at Marchex]

Reconciliation of GAAP to non-GAAP measures is included in today's earnings press release. The earnings press release is available in the Investor Relations section of our website. At this time, I'd like to turn the call over to Edwin.

[Edwin Miller, CEO at Marchex]

Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We appreciate your interest in Marchex and look forward to sharing our progress as we execute on our strategic vision and objectives. I'd like to start by thanking our employees, customers, and shareholders for their continued trust and commitment. Our vision is clear. We are building a global leader in conversational intelligence, delivering cutting-edge AI-driven solutions to Fortune 500 companies and beyond. In a data-driven world, businesses need real-time insights to make informed decisions, and we are at the forefront of enabling this transformation for our customers while leveraging unique first-party data.

[Edwin Miller, CEO at Marchex]

Looking back at 2024, I'm proud of what we achieved. It was a year of foundational progress and sets the stage for our next phase of execution, acceleration, and growth. A key highlight was the successful completion of One Stack in the fourth quarter, which unified our numerous data stacks into a single cloud-based architecture. This was a significant strategic lift for our company, given the size of our data assets. Further, this was a critical step in optimizing performance, scalability, and efficiency across our business. With One Stack now implemented, we are well-positioned on a forward-looking basis to serve enterprise customers with seamless, high-performing AI solutions. We now have the technical foundation in place to accelerate innovation and launch growth initiatives throughout 2025. Beyond the foundational technology initiatives, we made important strides in refining our go-to-market strategy, strengthening our customer relationships, and expanding our reach across key vertical markets.

[Edwin Miller, CEO at Marchex]

Turning to 2025, we see this year as a launching point, one where the groundwork from 2024 sets the stage for measurable, sustained growth and increased efficiency. We remain focused on building a $100 million revenue-plus business, and we are taking deliberate steps to achieve this goal. In the coming months, we will complete multiple technology advances that leverage the Marchex Cloud Platform. Two of these exciting initiatives are our unified user interface, or UI. This creates a seamless, intuitive experience across our entire product suite. Further, this will enable one-to-many go-to-market capabilities, where all of our AI signals are consumed by our customers through one web-based interface. Second, our single sign-on, or SSO. This simplifies our customer enterprise access and security and significantly enhances the overall customer experience with the Marchex Platform.

[Edwin Miller, CEO at Marchex]

These initiatives will accelerate our progress, advance our innovation initiatives, improve efficiencies for our customers, and enable Marchex with well-timed cross-sell and up-sell capabilities that can help unlock our growth opportunity. As we move through the year, we will also deliver numerous new AI-powered products. Beginning this quarter, we will launch our new vertical-specific AI solutions to complement our recent launch of Engage for Service. There is more to come this year, including the rollout of our partnership with Microsoft, as well as other new channel partners and marketplaces. These innovations and expanded sales channels will strengthen our position as the go-to conversational intelligence provider for large enterprises in our vertical markets. To take advantage of this progress, we moved aggressively at the beginning of this year to reposition our team for the future and further alignment of our organization for growth.

[Edwin Miller, CEO at Marchex]

This included gaining organizational efficiencies in certain areas while freeing up resources to increase our investments in our sales and marketing teams. This will position us to accelerate the business while continuing to preserve financial discipline. With that, I will hand the call to Brian.

[Brian Nagle, Senior Vice President and Corporate Controller at Marchex]

Thank you, Edwin. For the fourth quarter of 2024, revenue was $11.9 million versus $12.4 million for the same quarter last year. During the fourth quarter, we saw typical seasonal flow of call volumes, with overall volumes decreasing relative to the third quarter across our core verticals, along with some headwinds on a year-over-year basis in certain customer segments like small business resellers. As a reminder, we typically see a 10%-15% decrease in volumes across our core verticals in the fourth quarter. In the future, with the launch of our new products, new channel partners, and along with new initiatives to enhance our cross-sell and up-sell initiatives, we believe these measures have the potential to offset some of these historical seasonal patterns.

[Brian Nagle, Senior Vice President and Corporate Controller at Marchex]

Turning to operating expenses for the fourth quarter, excluding stock-based compensation, amortization of intangible assets, and acquisition and disposition-related costs, total operating costs for the fourth quarter of 2024 were $12.9 million compared to $12.6 million for the fourth quarter of 2023. Cost of revenues was $4.4 million for the fourth quarter. Cost of revenue as a percentage was improved on a year-over-year basis compared to the fourth quarter of 2023. Cost of revenue was somewhat higher sequentially due to the timing of certain expense items, including costs related to the completion of our infrastructure and One Stack initiatives. We believe that there is significant room for additional efficiency with our cost of revenue as new AI products are introduced and sell through. Sales and marketing costs were approximately $3.4 million for the fourth quarter.

[Brian Nagle, Senior Vice President and Corporate Controller at Marchex]

This was up from the fourth quarter of 2023 as we increased our investment in our go-to-market teams. As we complete ongoing phases of our infrastructure initiatives, we will be balancing profitability goals along with increasing our investment in growth initiatives. Product development costs were $2.8 million for the fourth quarter as we continue to invest in expanding our AI suite of products and innovation. Moving to profitability measures, adjusted EBITDA was a loss of $386,000 for the fourth quarter of 2024, which was down from an adjusted EBITDA of $112,000 for the fourth quarter of 2023, reflecting our investments related to infrastructure initiatives. GAAP net loss was $1.9 million for the fourth quarter of 2024, or negative $0.04 per diluted share. This compares to a loss of $1.1 million or negative $0.02 per diluted share for the fourth quarter of 2023.

[Brian Nagle, Senior Vice President and Corporate Controller at Marchex]

Adjusted non-GAAP loss was negative $0.03 per share for the fourth quarter of 2024, compared to $0.00 per share for the fourth quarter of 2023. Additionally, we ended the fourth quarter of 2024 with approximately $12.8 million in cash on hand. Now turning to our business outlook, the following forward-looking statements reflect Marchex's expectations as of March 6, 2025. For the first quarter ending March 31, 2025, revenue is currently anticipated to be in the range of fourth quarter 2024 levels. Adjusted EBITDA, excluding certain one-time expenses associated with organizational realignment, is currently anticipated to be in the range of fourth quarter 2024 levels. This takes into account typically higher first quarter operating expenses as compared to the fourth quarter of 2024 and some overlap of charges related to the completion of One Stack initiatives.

[Brian Nagle, Senior Vice President and Corporate Controller at Marchex]

For the fiscal year 2025, revenue is currently anticipated to grow on a year-over-year basis, with the opportunity for sequential revenue acceleration throughout 2025 as we execute on a series of strategic sequential product launch and go-to-market initiatives. Gross margins for the full year 2025 are currently anticipated to be higher than 2024, with the opportunity for improvement during the year. Adjusted EBITDA is currently anticipated to be positive for the full year 2025. Given our current belief that the company can increase revenue sequentially while also continuing to gain expense efficiencies, we believe we have the opportunity to see meaningful improvements in sequential quarterly adjusted EBITDA. To the extent this progress manifests throughout the year, we may have the ability to allocate some of these potential gains into incremental discretionary investments and growth initiatives. With that, I'll hand the call back to Edwin.

[Edwin Miller, CEO at Marchex]

Thank you, Brian. From a financial perspective, we are striving for sequential growth throughout the year, driven by customer demand, the expansion of our product offerings, and the efficiency gains from our technology investments. We also anticipate achieving significant positive adjusted EBITDA progress for the full year, demonstrating both revenue growth and operational discipline. We will deploy some of this progress back into our growth initiatives. To summarize, 2024 was a year of foundational transformation, and 2025 is our year of acceleration. With a strong foundation in place, a clear vision, and an exceptional team, we are more confident than ever in our ability to deliver innovation, sustainable growth, expanded market leadership, and further creation of long-term value for our customers and shareholders. Thank you again for your support, and I look forward to keeping you updated on our progress throughout the year.

[Edwin Miller, CEO at Marchex]

Now let's open up the call for questions.

[Operator]

Great. If you'd like to queue for a question, you can do so by pressing Star 1 on your telephone keypad. If you'd like to remove your question, it is Star 2. To join the question queue, please press Star 1. Our first question is from Darren Aftahi with Roth Capital Partners. Your line is now open.

[Dillon Heslin, Analyst at ROTH Capital Partners]

Hi, this is Dillon off of Darren. Thanks for taking my questions. Just to start, when you talk about your outlooks in how revenue is supposed to improve sequentially throughout the year, can you just talk a little bit about what you're seeing that gives you confidence into any line of sight and how that's a bit different from some of the things in the past that were sort of of the similar tone?

[Edwin Miller, CEO at Marchex]

Thanks for the question, Darren. Russ, go ahead.

[Russell Horowitz, Chairman at Marchex]

Sure. I can start and feel free to jump in. Yeah, one of the things that Edwin's really hit on is all the technological progress in terms of our positioning the platform with kind of the emergence of generative AI to innovate more rapidly and do so in a way that is easier to sell and easier to adopt. Right now, when we look at what the critical path items have been for us to expand conversation volumes beyond our traditional sales and marketing use cases to things such as service, we're now in a position where we've got clarity around our ability to capture more conversation volumes with our predictive and prescriptive analytics solutions.

[Russell Horowitz, Chairman at Marchex]

When we look at our ability to rapidly leverage our first-party data into new AI signals and bundle those into vertical-specific solutions, we've got a clear line of sight of which customers can most harvest the value impact of those. When we look at the critical path aspects around a new unified UI and call it click-to-buy or accelerated adoption and launching of products, these are what we collectively look at as our strategic sequential accelerants for 2025 and why we think 2025 is different than prior years when we look at how we can build the business and accelerate it and hopefully see that translate into kind of higher run rates. With the combination of higher revenue and increased efficiencies with gross margins and operations, the latitude that comes with expanded adjusted EBITDA both to accrue to the bottom line and invest more in growth.

[Edwin Miller, CEO at Marchex]

Yeah, I would add.

[Edwin Miller, CEO at Marchex]

Thank you. Go ahead, Darren. Again, thanks for the question. Good to hear you. I would add a few things. One, and I did mention this in the reading, but the one platform, having everything in One Stack, is really huge. That delivers the ability for us to have that single UI and single sign-on, which means every client can now, in the near term, access all signals in one web interface. In the past, we would have to have multiple interfaces for them. As we put everything together in one platform, that's come together really well. I also see the team is working really well together. Troy Scott, our CRO, has a great handle on what the strategy is and how to implement the go-to-market motion. I think Brian's come on board and done a great job. I think that's really important.

[Edwin Miller, CEO at Marchex]

We got one billing system coming. That enables our channel, including a new API, to take off. There are a lot of things we did, a lot of work in the past couple of years that are going to help us make this a transformational year.

[Russell Horowitz, Chairman at Marchex]

Sure. I mean, what you asked is the critical question. Historically, we've sold one-to-one to enterprises. Now, hitting on what Edwin just said, we're going to light up channel partners and be able to sell one-to-many. That kind of expands the opportunity. We mentioned Engage for Service. Now we look at expanded franchises and dealers that we can sell direct to on increased volumes and the expansion of our addressable market as part of this. Those are all the things that make us feel like 2025 is going to be a year where we see a lot of these investments.

[Edwin Miller, CEO at Marchex]

Yeah, and that's an.

[Russell Horowitz, Chairman at Marchex]

Thank you.

[Edwin Miller, CEO at Marchex]

That's an important one, Russ, in that when I took the reins here, we were selling into a sales group or a marketing function. With Engage for Service, we jumped the fence and now are selling into service business units. There are multiple functions we've spoken of, whether it's operations, a strategy group, a data analytics group, a CSAT group, a customer experience group. All those groups are now with a single UI. What we're doing with our data analytics and the first-party data are able to either view their data in continuing new ways with signals. Additionally, we can ingest the data they're pulling in from other systems like a POS or their survey data, etc., to give them a better view of how to make great business decisions. We are looking forward to getting into the year.

[Russell Horowitz, Chairman at Marchex]

Hopefully, that helps, Dylan.

[Dillon Heslin, Analyst at ROTH Capital Partners]

Yeah, thank you. Just as a follow-up, I know it's really fluid, but considering your exposure to auto OEMs, can you talk about how tariffs might potentially impact your market presence?

[Russell Horowitz, Chairman at Marchex]

Look, right now, there's, I think, a lot of unknowns and people kind of speculating on what some of those might be. We do know that auto has managed through ups and downs, supply chain disruptions. We've lived through that kind of in and beyond COVID. Some of that, we've just got to kind of wait and adapt to based on what normalized behaviors look like. Currently, in our planning cycles, there's nothing specifically that's come up that we view as disruptive. Doesn't mean it can't happen. At this point, our dialogue is really tied towards the strategic roadmaps of our customers. We have not yet heard anything specifically related to tariffs that are disrupting those in any manner.

[Dillon Heslin, Analyst at ROTH Capital Partners]

Great. That's it for me. Thank you.

[Edwin Miller, CEO at Marchex]

Thank you.

[Operator]

We have no further questions at this time, so I'll pass the call back to the team for any final remarks.

[Edwin Miller, CEO at Marchex]

Okay. Thank you all for joining, and we look forward to our next call. Take care.

[Operator]

That concludes today's call. Thank you all for your participation. You may now disconnect.

Participants

Executives

• Trevor Caldwell, Head of Investor Relations
• Edwin Miller, CEO
• Brian Nagle, Senior Vice President and Corporate Controller
• Russell Horowitz, Chairman

Analysts

• Moderator
• Dillon Heslin, Analyst at ROTH Capital Partners