Onity Group Q1 2025 Earnings Report

Onity Group EPS Results

• Actual EPS: $2.84
• Consensus EPS: $1.79
• Beat/Miss: Beat by +$1.05
• One Year Ago EPS: N/A

Onity Group Revenue Results

• Actual Revenue: $249.80 million
• Expected Revenue: $244.63 million
• Beat/Miss: Beat by +$5.17 million
• YoY Revenue Growth: N/A

Onity Group Announcement Details

• Quarter: Q1 2025
• Date: 4/30/2025
• Time: Before Market Opens
• Conference Call Date: Wednesday, April 30, 2025
• Conference Call Time: 8:30AM ET

Onity Group (NYSE:ONIT) (NYSE: ONIT) is a financial services company focused primarily on mortgage servicing and related services. Through its operating businesses, the company manages residential mortgage loans, including performing and non-performing portfolios, and provides borrowers with payment processing, customer support, loss mitigation and foreclosure-related services.

Onity also provides mortgage origination and lending services through PHH Mortgage, serving homebuyers and existing homeowners with loan products and refinancing solutions. Its broader platform includes mortgage asset management and related advisory and technology services for institutional investors, loan owners and other participants in the housing finance market.

The company was formerly known as Ocwen Financial Corporation and adopted the Onity Group name in 2024. Based in West Palm Beach, Florida, Onity primarily serves the United States mortgage market and has maintained international servicing and business-support operations. Glen A. Messina serves as the company’s chief executive officer.

Onity Group Q1 2025 Earnings Call Transcript

Key Takeaways

• Onity delivered a $25 million adjusted pretax income and a 22% annualized adjusted ROE in Q1, beating its guidance, while GAAP net income of $21 million ($2.50 per share) reflected a 19% ROE and book value per share rose ~4% year-over-year.
• The servicing platform now covers 1.4 million loans with over $300 billion UPB, earning four consecutive years of top-tier recognition from Fannie Mae, Freddie Mac and HUD, while 89% of customer inquiries were handled via digital channels and automation.
• Onity reaffirmed its full-year guidance amid projected interest-rate and GSE price volatility, citing a balanced origination and servicing mix that should thrive in both rising and falling rate environments.
• Originations strength continued with >2× MSR additions versus Q1 2024 and a 53% rise in origination volume (versus an 8% industry increase), supported by new product rollouts including an enhanced closed-end second lien and a proprietary reverse mortgage.
• The company may release part or all of its ~$180 million U.S. deferred tax asset valuation allowance by year-end 2025, potentially unlocking ~\$22 per share of accretive equity and improving leverage ratios.

Presentation

[Operator]

Good day everyone and welcome to the Onity Group's first quarter Earnings and Business Update conference call. At this time all participants are in a listen only mode. Later, you will have the opportunity to ask questions during the question and answer session. You may register to ask questions by pressing the star one on your telephone keypad. You may withdraw your question by pressing star two. Please note this call is being recorded and I will be standing by should you need any assistance. It is now my pleasure to turn the conference over to Valerie Haertel, Vice President of Investor Relations. Please go ahead.

[Valerie Haertel, VP of Investor Relations at Onity Group]

Thank you. Good morning and welcome to Onity Group's first quarter 2025 earnings call. Please note that our earnings release and presentation are available on our website at onitygroup.com. Speaking on the call will be Chair, President and Chief Executive Officer Glen Messina and Chief Financial Officer Sean O'Neil. As a reminder, our comments today may contain forward looking statements made pursuant to the safe harbor provisions of the Federal securities laws. These statements may be identified by reference to a future period or by use of forward looking terminology and address matters that are uncertain. Forward looking statements speak only as of the date they are made and involve assumptions, risks and uncertainties including those described in our SEC filings. In the past, actual results have differed materially from those suggested by forward looking statements and this may happen again.

[Valerie Haertel, VP of Investor Relations at Onity Group]

In addition, the presentation and our comments contain references to non-GAAP financial measures such as adjusted pretax income. We believe these non-GAAP measures provide a useful supplement to discussions and analysis of our financial condition because they are measures that management uses to assess the performance of our operations and allocate resources. Non-GAAP measures should be viewed in addition to and not as an alternative for the Company's reported GAAP results. A reconciliation of these non-GAAP measures to their most directly comparable GAAP measures and management's reasons for including them may be found in the press release and the appendix to the investor presentation. Now I would like to turn the call over to Glenn Messina.

[Glen Messina, Chair, President, and CEO at Onity Group]

Thank you, Valerie. Good morning, everyone, and thanks for joining our call. Looking forward to sharing a few highlights for the first quarter as well as review our strategy and financial objectives to deliver long term value for our shareholders. Let's get started on slide three. I want to start with three key themes today. First, we're delivering on our 2025 operating priority to accelerate growth in originations volume and total servicing UPB. Second, our growth in book value and adjusted ROE performance demonstrate that our strategy is sound and execution is on track. Third, we believe our balanced business positions us for success in high and low interest rate environments. Let's turn to slide four to review a few highlights for the quarter.

[Glen Messina, Chair, President, and CEO at Onity Group]

Despite unpredictable market conditions, we delivered strong financial performance in the first quarter with adjusted pre-tax income of $25 million and annualized adjusted ROE of 22% which exceeds our guidance. GAAP net income attributable to common shareholders of $21 million or $2.50 per share, fully diluted, reflects an annualized return on equity of 19% and is above consensus. Average servicing UPB of $305 billion for the quarter is up $13 billion versus the first quarter of 2024. Total servicing additions of $17 billion is down from 1Q24 primarily due to lower subservicing additions related to the timing of bulk boardings. However, owned MSR additions more than doubled versus the first quarter 2024 and finally, book value per share was up approximately 4% versus Q1 2024 and up approximately 2% versus year end 2024.

[Glen Messina, Chair, President, and CEO at Onity Group]

We're pleased with our results for the quarter which reflects the strength of our business and solid execution from our team. Let's turn to Slide five to discuss how we're positioned for the balance of 2025. We believe 2025 will be a dynamic and unpredictable year. We're expecting continued interest rate and GSE price volatility which is likely to generally impact hedge cost and drive unpredictable surges in refinancing activity and origination margin volatility. The Mortgage Bankers Association and Fannie Mae estimate for industry origination volumes expected to be up 17% year-over year. While not out of the realm of possibility, it is dependent on a 9% increase in home purchase volume and a 39% increase in refinancing volume. Economists have commented that the probability of a recession has increased since the beginning of the year, although we have not yet seen a deterioration in mortgage delinquencies.

[Glen Messina, Chair, President, and CEO at Onity Group]

We believe the Rocket Companies acquisition of Mr. Cooper has the potential to accelerate M and A activity for two primary reasons, the desire to accelerate servicing scale and a desire to own servicing capability. In addition, M and A activity over the past 12 to 18 months amongst companies who had large concentrations of subservicing is giving rise to an increase in financial institutions exploring their options for subservicing providers. We believe we're well positioned for this dynamic environment and we're maintaining our full year guidance. Our balanced business continues to demonstrate the resilience to successfully navigate high and low interest rates. We have a terrific servicing platform that is delivering top tier performance for the benefit of customers and investors. We believe our servicing, portfolio mix and special servicing skills will help minimize advancing and delinquencies in the event of a recession and create delinquent subservicing growth opportunities.

[Glen Messina, Chair, President, and CEO at Onity Group]

We are accelerating growth consistent with our planned actions and we believe we're on track to achieve our portfolio growth objectives should interest rates decline. We have an agile and high performing recapture platform that continues to close the gap to best practice and as always in this dynamic environment, we are maintaining the flexibility to evaluate all options to create value for shareholders. Let's turn to Slide 6 for more about our balanced business. We believe our balanced business is positioned to perform well with high or low interest rates. As you can see, even with the sharp increase in interest rates from 2021, our total business is delivering improved performance driven by our servicing platform. Q1 2025 adjusted pretax income of $48 million for origination and servicing reflects both segments are operating profitably with servicing delivering most of our segment earnings.

[Glen Messina, Chair, President, and CEO at Onity Group]

As in 2021, if interest rates were to materially decline, industry origination volume and margins typically expand while servicing runoff increases. In this scenario, we would expect originations to deliver most of our earnings. Given the current outlook for interest rates, we expect servicing will continue to be the predominant earnings contributor for 2025 with industry originations volume projected to increase modestly. Let's turn to Slide seven for more about our servicing platform. We've built a strong servicing platform and our team is delivering industry-leading performance on multiple dimensions. We service or subservice 1.4 million loans with a total UPB of over $300 billion on behalf of more than 4,000 investors and over 120 subservicing clients. We service forward, reverse, and business purpose residential mortgages and our clients and loan investors include some of the largest financial institutions in the United States.

[Glen Messina, Chair, President, and CEO at Onity Group]

We've been recognized by Fannie Mae, Freddie Mac, and Huddle for industry leading servicing performance in each of the past four years. Our commitment to technology is evidenced with our Automation Center of Excellence having been recognized in 2024 as best in class by the Shared Services Outsourcing Network, which is the world's largest community of business services and outsourcing professionals with more than 200,000 global members. During the first quarter, our investment in technology was evident with roughly 89% of customer inquiries handled through digital interface channels and robotic process automation, saving over 60,000 manual work hours a month. Our investments in talent, technology, and global proprietary infrastructure have created a scalable, low cost, high performing platform for investors and customers alike.

[Glen Messina, Chair, President, and CEO at Onity Group]

Our continuous improvement in customer experience is evidence with the 4.6 and 4.1 out of 5 star satisfaction rating for our call center low boarding performance respectively, as well as a 61 net promoter score from servicing clients, a score consistent with companies such as Amazon, Apple and Google. In addition, we are named by the National Association of Mortgage Brokers as one of their Affiliate Companies of the Year for the past two years for our work in reverse mortgage. While we are not the largest servicer in the industry, we deliver top tier performance for customers and investors and are positioned to fiercely compete with anyone regardless of size. Please turn to Slide eight to discuss how we're positioned for a recession. Onity's legacy DNA is special servicing in the event of a recession.

[Glen Messina, Chair, President, and CEO at Onity Group]

We believe our portfolio mix and special servicing skills position the company to minimize our exposure to advances and potentially take advantage of delinquent subservicing opportunities. Looking at our portfolio mix, the 51% of our portfolio in subservicing has no or limited exposure to advances and generally includes additional revenue to service delinquent loans. The 35% of our portfolio in GSE owned MSRs is generally with higher credit quality consumers and we have no obligation to advance principal and interest payments after 120 days of delinquency. Only the remaining 14% of our portfolio in PLS and Ginnie Mae Forward and Reverse Owned Servicing has exposure to all advances through resolution. Here's where our special servicing skills make a difference.

[Glen Messina, Chair, President, and CEO at Onity Group]

In the middle of the page you could see how we perform on resolving delinquent loans for all delinquent loans boarded in 2021 through 2023, 12 months after boarding, we brought 61% of the loans to current or paid in full status and reduced the delinquent population by 60 percentage points. As you can see on the right side of the page, our ability to resolve delinquent loans is the primary reason why we're able to reduce outstanding advances on our legacy servicing book by 20% year-over-year with only a 10% reduction in loan count. We believe our special servicing skills are an asset that can be converted to revenue through delinquent subservicing in a recessionary cycle. Now let's turn to slide nine to discuss the result of our growth actions.

[Glen Messina, Chair, President, and CEO at Onity Group]

In the first quarter, our originations and capital markets teams delivered over two times growth in total MSR additions versus Q1 2024 with a 53% increase in originations volume versus an 8% increase for the overall industry during the same period. Our performance in MSR additions is consistent with our objective to retain more MSRs to grow earnings and book value as well as reload our portfolio for recapture opportunity. Average total servicing in the first quarter is up $13 billion or approximately 5% year-over-year. Subservicing is roughly flat versus Q1 2024 with additions offsetting runoff and over $16 billion in scheduled transfers from the Rhythm and MAV portfolios over the same period. The runoff in the Rhythm subservicing portfolio has really masked our growth performance over the past several years.

[Glen Messina, Chair, President, and CEO at Onity Group]

Since the beginning of 2020, the rhythm subservicing UPB has declined by $84 billion while we increase all other servicing by $176 billion or roughly 2.9 times over the same period. I believe this highlights the power of our origination capability and success of our growth strategy. Switching to our product development activities, we're excited to report that our new product launches are on track. The first quarter rollout of our enhanced Closed End Second Lien Product was very well received by customers with lock volume 3.6 times the same period last year. In April we launched a proprietary Equity IQ reverse mortgage product on schedule and for the balance of the year we are targeting to launch several non agency expanded credit products to further expand the market opportunity we can access.

[Glen Messina, Chair, President, and CEO at Onity Group]

We believe our product development actions expand our addressable market opportunity, provide access to higher margin market segments and create alternatives for our Consumer Direct platform to maintain operating capacity for surges and refinancing activity. Now please turn to Slide 10 to discuss the progress we made in our recapture platform. Our Consumer Direct team is continuing to improve our recapture capability to near benchmark performance levels while maintaining the flexibility to address mortgage rate volatility. As you can see on the left, funding and lock volume in our Consumer Direct platform was up 2.7x and 2.5x respectively in Q1 2025 versus Q1 2024 as compared to 1.4 times for the industry over the same period.

[Glen Messina, Chair, President, and CEO at Onity Group]

Based on our refinancing recapture benchmarking for the quarter and the last 12 months excluding home equity products, we believe our platform is performing better than average and several of our public non-bank third party origination focused peers and the ICE reported averages for the first quarter, our refinance recapture rate is on par with our benchmark peer. While we are pleased with our recapture performance so far, we want to be the benchmark by which all others are measured. To that end, we continue to invest in talent, technology, predictive analytics, products, and marketing to further improve our capability. Now I'll turn it over to Sean to cover our financials and segment performance in more detail.

[Sean O'Neil, EVP and CFO at Onity Group]

Thanks Glenn. Let's turn to slide 11 for our financial performance. 2025 is off to a strong start for us and the financial metrics reflect that. Here we compare three key metrics year-over-year. Top line revenue grew 5% while keeping operating efficiency stable. That combination flowed through to drive adjusted pre-tax income up to $25 million versus $15 million prior year quarter. The result was an adjusted ROE of 22% which was well ahead of our guidance of 16-18% for full year 2025. This continued the upward trajectory of book value per share with $2.15 book value being added from the first quarter. Overall we had a robust quarter, added scale to the servicing platform, growing UPB by $13 billion a year including growth in our owned MSR book by $12 billion and originations was again profitable despite the elevated rate environment.

[Sean O'Neil, EVP and CFO at Onity Group]

Please turn to Slide 12 for our servicing performance in both the forward and reverse space, the servicing segment again remained a strong contributor to adjusted pre-tax income. Forward servicing grew adjusted PTI through increased fee generation which was up 6% year-over-year and 5% from last quarter driven by the growth in owned servicing which was up 9% from the prior quarter. Lower MSR runoff also helped to more than offset the seasonally lower first quarter float income. Reverse servicing was up from the prior quarter but lower versus prior year. The year-over-year change was due primarily to strong asset gains in first quarter 2024 as well as valuation adjustments on buyout loans in first quarter 2025. Overall, our reverse assets, our recapture capabilities and our derivatives delivered an effective hedge to the forward MSR in the first quarter.

[Sean O'Neil, EVP and CFO at Onity Group]

The right graph shows an illustrative example of the impact of growing subservicing UPB on and the subsequent lift in adjusted PTI. This shows the leverage that our operating platform provides as we build scale and as Glenn mentioned, we believe shifts in the competitive landscape that have occurred over the last 12 plus months create opportunities to acquire new clients for subservicing. Let's turn to Slide 13 for the results of our origination segment. Originations grew adjusted PTI significantly year over year. This was driven primarily by total volume growing 50% from 1Q 2024 and the high margin Consumer Direct channel growing by about 165%. This improvement in Consumer Direct is driven by the strong recapture capabilities previously mentioned. Generally, the first quarter is a seasonally weaker originations quarter. Industry volume was down 21% quarter over quarter. Despite our lower volume, originations posted a consistent level of adjusted PTI.

[Sean O'Neil, EVP and CFO at Onity Group]

This was driven by stronger net interest income and improved operating expense. Overall, we continue to operate a profitable originations business with a wide range of products and we believe we are able to adapt to any interest rate environment. Regarding new high margin products, our additional home equity loan product is showing strong locks and the reverse proprietary product was successfully rolled out last week. Let's go to slide 14. We'll confirm our guidance for 2025. Our financial objectives remain unchanged, sustained adjusted PTI growth and earnings stability. These are enabled by increased scale and the agility to capture market opportunities. For 2025, we are confirming the guidance we provided last quarter.

[Sean O'Neil, EVP and CFO at Onity Group]

Continued expectation of a strong adjusted ROE in the range of 16-18%, growth in our servicing book to exceed 10% year-over-year, a consistent hedge ratio targeting 90-110%, and a stable efficiency ratio as we prudently add costs commensurate with new revenue. We have also included information that we provided in our March 8K release regarding the reasonable possibility that we will release some or all of our valuation allowance on our U.S. deferred tax assets or DTA by year end 2025 for a frame of reference. The total valuation allowance or VA for the U.S. DTA was about $180 million at the end of 2024 and using the 2024 year end share count would create an increase of roughly $22 per share.

[Sean O'Neil, EVP and CFO at Onity Group]

This increase results from the valuation allowance lifting which then allows the existing net deferred tax asset to be an accretive impact on net income as an income tax benefit. This in turn increases our stockholder equity by the same amount. This will also have a beneficial impact on our leverage ratio as measured by debt to equity. In closing, I'd like to say this was a strong quarter. We are pleased with our results that exceeded guidance and the trajectory of our business. Back to you Glenn.

[Glen Messina, Chair, President, and CEO at Onity Group]

Thanks Sean. Now please turn to slide 15 for a few comments before we open up the call for questions. I believe we're well positioned to navigate the market environment ahead and deliver long term value for our shareholders. We've delivered a robust increase in profitability and returns in 2024 and we're off to a great start in 2025. Our performance is the result of our balanced business capital, light growth, top tier operating performance, disciplined cost management and dynamic asset management. Our operating priorities for 2025 are aligned with our strategy and focused on three areas: accelerating growth, differentiating operating performance and elevating the customer experience. Our execution is driven by our experienced team who are relentlessly focused on delivering on our commitments and providing excellent service to our customers. All this comes together to suggest a share price that we believe has excellent upside.

[Glen Messina, Chair, President, and CEO at Onity Group]

We intend to continue to take the actions necessary and maintain the agility in a dynamic marketplace to harvest that value for the benefit of all shareholders. Overall, we could not be more optimistic about the potential for our business. With that, Nikki, let's open up the call for questions.

[Operator]

At this time, if you would like to ask a question, please press the star and one on your telephone keypad. You may withdraw your question at any time by pressing star two. Once again, to ask a question, please press the star and one on your telephone keypad. We'll take our first question from Randy Binner with B. Riley. Please go ahead. Your line is open.

[Randy Binner, Managing Director and Financials Equity Research at B.Riley Securities]

Okay, thank you. Good. Good morning. Hard to know where to start, but obviously really solid quarter and good informative call. I guess the valuation allowance news and the kind of detail you provided here is pretty interesting. I hear that you're saying it's worth $22 a share. I just, generally, my experience with these is that there can be ownership tests and rules with the IRS and timing things that affect how these, these kind of the value that DTA comes out. I just want to maybe dig into that a little bit. Some of the details there or are there really not limitations, and it could all kind of accrete to equity value, you know, like on a single date. John.

[Sean O'Neil, EVP and CFO at Onity Group]

Randy, thanks for the question. You're right. Valuation allowances are interesting and arcane. Really, the key question that, you know, future performance and our continued analysis will show us is that do we lift all or some of the VA? Whether it's some or all of the valuation allowance or VA, that then flows through dollar to dollar, it hits net income, it raises book value. The question is how much of the VA remains? We look at this by every quarter. We analyze positive and negative data. Accumulative loss in recent periods is negative evidence. We've had the valuation allowance in place since 2015. We think, given our recent strong performance over multiple quarters, that we will transition from accumulative loss in recent years to accumulative income. That's kind of one of the key parameters. There's several others.

[Sean O'Neil, EVP and CFO at Onity Group]

Once you make the VA decision, then the math becomes relatively simple.

[Glen Messina, Chair, President, and CEO at Onity Group]

Okay, so there's no like, then there's no ownership or other kind of tests that would hold back timing?

[Sean O'Neil, EVP and CFO at Onity Group]

No, I think you're referring to ownership changes which can affect the overall deferred tax asset which apply whether or not you have a valuation allowance. That's due to, you know, changes in shareholders over 5%. That's Reg. 382. That's kind of a separate concept around DTAs.

[Randy Binner, Managing Director and Financials Equity Research at B.Riley Securities]

Okay, so that's.

[Sean O'Neil, EVP and CFO at Onity Group]

Our DTA has been pretty consistent. The valuation allowance has been in that neighborhood of $175 million-$183 million for the last several years. We only print it in the K, so it shows up once a year.

[Randy Binner, Managing Director and Financials Equity Research at B.Riley Securities]

All right, I have a bunch of others, but I'll drop back in the queue.

[Randy Binner, Managing Director and Financials Equity Research at B.Riley Securities]

Appreciate that. Thank you.

[Glen Messina, Chair, President, and CEO at Onity Group]

Thanks, Randy.

[Operator]

Thank you. Our next question comes from Bose George with KBW. Please go ahead. Your line is open.

[Bose George, Managing Director at KBW]

Hey guys. Good morning. Actually, just one follow up on the DTA. Is there any timing in terms of when it has to be utilized by?

[Bose George, Analyst at KBW]

The vast majority of our DTA is not limited by a time frame. It's post 2000, I think it was 2017 tax reform act, when the DTA's only cover 80% of your taxable income, but they're indefinite. And that's the large majority of almost all of our federal and a good chunk of our state.

[Bose George, Analyst at KBW]

Okay, great, thanks. Actually, it looked like there was a legal expense this quarter. Can you just talk about that and then just, can you remind us where things stand in terms of anything else on the regulatory legal side?

[Glen Messina, Chair, President, and CEO at Onity Group]

Yeah, Bose, it's Glenn. Look, on the legal side, we did reach an agreement in principle this quarter to resolve one of our oldest legacy class action litigation matters. Believe it or not, this thing is nearly two decades old dealing with pre-acquisition PHH practices. Again, those were discontinued almost two decades ago. We had the opportunity to reach a settlement here for this thing carrying on for almost 20 years. Let's get it behind us and move on.

[Bose George, Managing Director at KBW]

Okay, great.

[Bose George, Managing Director at KBW]

Just as a reminder, is there anything else that's live sort of on the litigation front or regulatory front, or is things kind of fully resolved now?

[Glen Messina, Chair, President, and CEO at Onity Group]

Yeah, Bose, as you know, our 10K and 10Q include what we believe are generally the major litigation matters affecting the company. I think, as you know, the mortgage industry is, you know, subject to litigation from a number of different directions in the ordinary course of business. You know, we and other market participants, you know, can become involved in all sorts of threatened and pending legal matters. You know, that's no different than anybody else in this industry. You know, the biggest thing out there from the prior administration is just generally an adverse reaction to consumer fees charged to consumers of any type.

[Glen Messina, Chair, President, and CEO at Onity Group]

You know, we and others have been, you know, defending ourselves in a number of different, you know, pending actions or inquiries, you know, regarding convenience fees. And we believe we've complied with the law in every one of those examples. You know, more recently, you know, you resolved one of those matters with HUD. So pretty much where we stand.

[Bose George, Managing Director at KBW]

Okay, great. Thank you.

[Operator]

Thank you. As a reminder, it is star N1 if you would like to join the queue. We will move next with Eric Hagan with BTIG. Please go ahead. Your line is open.

[Eric Hagen, Specialty Finance Analyst at BTIG]

Hey, thanks.

[Eric Hagen, Specialty Finance Analyst at BTIG]

Good morning, guys. I want to ask about the Rocket Companies merger and what you think is the impact on the subservicing market, specifically how much you see that maybe driving lower costs for the industry at large. Are you guys doing anything differently to source new business as a result of the merger, and do you feel like it will even maybe change behavior from any of the other subservicers in the market?

[Glen Messina, Chair, President, and CEO at Onity Group]

Hey, Eric, you know, look, anytime you see a big transaction like that with Rocket's announced acquisition of Mr. Cooper, it's big, it's disruptive, it shakes things up a bit. I think there's been a couple of folks who've been very vocal about how they think about the transaction. People generally fall. Subservicing clients particularly will generally fall into one or two camps. If people feel threatened by Rocket, they're going to want to think about other opportunities and where else could they go where they're partnering with a player who potentially is not going to be a threat to their business. In other cases, people look at Rocket and say, hoorah. Love Rocket. Want to be more closely aligned with them. I think it's a mixed bag.

[Glen Messina, Chair, President, and CEO at Onity Group]

Generally speaking, you know, we're seeing, you know, I would say two key themes emerge on the subservicing side. You know, people either wanting to explore their options, but that's, I would say, not just solely related to Rocket Companies. Over the last 12 to 18 months, there's been a number of subservicing-centric platforms that have changed ownership. You know, that creates an opportunity for people to consider alternatives. You know, we've been very aggressive in growing our subservicing business. Last year we added $46 billion of new subservicing UPB and a record 13 new clients. We are attacking the marketplace with passion and energy and trying to continue to grow that side of our business.

[Eric Hagen, Specialty Finance Analyst at BTIG]

All Right.

[Eric Hagen, Specialty Finance Analyst at BTIG]

Good stuff.

[Eric Hagen, Specialty Finance Analyst at BTIG]

I always appreciate your complete answers. A lot of your MSRs are flow and co-issue MSRs. Is there an advantage that you can point to in this environment being as volatile as it is for being a flow buyer versus a bulk buyer? Is there a distinct source of value that you can identify for being in the flow market and being a formidable competitor there versus sourcing MSRs in a different channel?

[Glen Messina, Chair, President, and CEO at Onity Group]

Eric, with our originations platform, we basically have or in three different waters, so to speak. We do the flow, which is our correspondent business. We also are what I'll call delivery agnostic. To the extent one of our clients wants to deliver to us through the co-issue channels, the cash channels, CRX, S&P or PIT, we will do that as well. We opportunistically tap into the bulk market. For us, we target a yield that's a proprietary number. We do not disclose it publicly, and we like to demonstrate some level of agility and flexibility to emphasize or de-emphasize those channels where we see the best economics.

[Glen Messina, Chair, President, and CEO at Onity Group]

Having that ability to lean into the flow market when the flow market is much more attractive, or lean into the S&P CRX PIT market when that appears to be more attractive for a bulk market, if that appears to be more attractive, I think is a great advantage for the company and gives us flexibility to maximize returns. Got it.

[Eric Hagen, Specialty Finance Analyst at BTIG]

Okay, we're looking at slide 22. We're looking at the operating efficiency chart that you have there. I mean, is there an objective that you have with respect to the operating efficiency on the servicing side, or is there or should we kind of like expect that level to kind of be stable?

[Sean O'Neil, EVP and CFO at Onity Group]

I'd say our overall objective, Eric, is just to continue to increase pretax income in each segment. We think our current levels are adequate. It can shift as we, you know, if we brought in more special servicing, you would see, you know, possibly it slightly increase until revenue catches up. Same thing with big chunks of reverse. Overall, we like the level we're at, always continue to try and drive it slightly better through technology, operations, talent scale. We do not have a stated target that we're trying to attain in a certain period of time.

[Eric Hagen, Specialty Finance Analyst at BTIG]

All right, appreciate you guys.

[Eric Hagen, Specialty Finance Analyst at BTIG]

Thank you.

[Sean O'Neil, EVP and CFO at Onity Group]

Thanks, Eric.

[Operator]

Thank you. As a reminder, it is star one on your telephone keypad if you would like to join the queue. Star and one. We'll pause a moment to allow any further questions to queue. There appear to be no further questions at this time. I will turn the call back to Glenn Messina for closing remarks.

[Glen Messina, Chair, President, and CEO at Onity Group]

you, Nicky. I would like to thank our shareholders and key business partners for supporting our business. I would also like to thank and recognize our board of directors and the Onity Group business team for the hard work and commitment to our success. I look forward to updating everyone on our progress at the next quarterly earnings call. Thank you.

[Operator]

This does conclude today's program. Thank you for your participation. You may disconnect at any time.

Participants

Executives

• Valerie Haertel, VP of Investor Relations
• Glen Messina, Chair, President, and CEO
• Sean O'Neil, EVP and CFO

Analysts

• Randy Binner, Managing Director and Financials Equity Research at B.Riley Securities
• Bose George, Managing Director at KBW
• Bose George, Analyst at KBW
• Eric Hagen, Specialty Finance Analyst at BTIG